Name: The Residences At Sun Peaks Grand
Address: 3240 Village Way, Sun Peaks, V0E5N0, CA

10/10

Exceptional

21 Jul 2026

Monica

Very clean, comfortable bed.
Stayed in the Residences-very spacious

Partner

10/10

Exceptional

18 Jul 2026

James

When we first arrived we were skeptical because of the business and apparent commercial nature of the village. There were scads of people, including young kids on bikes milling around. Once we settled into our spacious and well-appointed property we got a more positive feel. We had been accustomed to a more bucolic scene.
However; we learned to accept the energy of the place. Witnessing the daredevil people of all ages careening down the mountain on mountain bikes and enjoying the beautiful Top Of The Mountain hike, we enjoyed our stay. The wildflowers at the top of the hike were the most gorgeous I have seen. I have been to 60 countries.

Partner

10/10

Exceptional

05 Jul 2026

Tami

Beautiful spacious room, loved that the bedrooms were on separate sides of suite. Two couples shared the room and we loved having 2 bathrooms. Nice location in the heart of the village.

Friends

10/10

Exceptional

08 Jun 2026

Jason

The room overall was good, however the room was a little dusty, the windows a little dirty and there were hairs in the bathtub. Alex at the front desk was very helpful.

Partner

10/10

Exceptional

09 Apr 2026

Raymond H

We loved the space at the Grand Residence. We had space for our family of 5 to have separate beds. Our other family members were staying in The Grand and we could all meet every night at the hot tub.

10/10

Exceptional

19 Feb 2026

Madelyn

Our two bedroom suite was clean, comfortable, and the perfect size for our family of four. The kitchen and cookware allowed for us to easily make meals and when we did not feel like cooking restaurants were just steps away. The parking garage was heated and had plenty of space. I would for sure stay here again.

Family_with_children

6/10

Pleasant

09 Sep 2025

S

Over priced, needs updating. Bathroom shower head broken; Hot Tubs not working, and not enough chairs around the pool (July’25).
Great location and large sized rooms - that’s about it.

Leisure Family

8/10

Excellent

04 Sep 2025

Carol

It was great place to stay for a few days. We stay places based on the pool and the picture of the pool was deceptive. It looked like we could swim laps and it was not big enough to do so.

Partner

10/10

Exceptional

28 Mar 2025

Shannon

Everything was great, except when my daughter broke her arm and didn’t want to share the pull out couch with her sister, they wouldn’t give us an extra cot because of “safety” reasons. So she had to sleep on the floor.

10/10

Exceptional

02 Mar 2025

Cynthia

Love Sun Peaks

A little confusing between directions to our suite in Residence rather than hotel. Would be easier to check in at Residence area for sure.

Friends_and_family Friends

10/10

Exceptional

02 Apr 2024

Alison Ying

This is my second time here. Always here whenever in our family ski trip

Leisure Family_with_children

10/10

Exceptional

19 Feb 2024

Freya

Fabulous location at the base of the slopes. Swimming pool and hot tubs were amazing. Really spacious 2 bed 2 bath suite with full equipped kitchen and comfy beds.

Leisure Family

4/10

Poor

05 Sep 2023

Bryson

Not a 4* and forget the +! Its a 3 with issues!

You enter through a very dirty, dusty, unvacuumed side entry. Get into an elevator with broken flooring, dirty walls and a non functional security system. You arrive to your floor and exit into another dusty unvacuumed hallway with dirty dishes stacked outside doorways. (the dirty dishes where still there the next day)
Upon entry to the unit. It smelled ... unused. floor was NOT clean as gravel and sand was visible on the carpet. Kitchen was about as tidy as my 15 yr old would leave it. (counters poorly wiped, stuff missing or put away \"sorta\")
Bedrooms had old beds! The kind of bed where you sleep in the trough on either side and never meet over the ridgeline down the middle. We checked in Thursday and left Monday. Our room was serviced once in that period. They made the bed and tidied, didn't vacuum and didn't clean the bathroom (toilet bowl stains remained the entire visit). The empty shampoo and conditioned containers were not replaced and the empty loo roll was not filled. (ladies bring your own shampoo and conditioner as the ones provided are single use for a couple!)

Clearly I wasn't pleased. We paid a premium for a 4*+ resort and got a solid 3* overpriced experience. its just not being maintained! you pay for parking in a parking garage full of dirt and dust from last winters gravel roads. 6 months to sweep up the dirt in the parking garage and its just not done.

Partner

8/10

Excellent

27 Dec 2022

Graham

We love Sun Peaks and we always enjoy the Grand with our kids. This time our expectations exceeded our experience unfortunately. We noticed that the hotel common areas and pool deck/pool water were not clean. And that the hotel needed some TLC. And a few other guests that we spoke with shared the same feedback with us.

Leisure Family_with_children

10/10

Exceptional

18 Dec 2022

Matthew

manager went above and beyond to ensure our stay was fantastic!

Business Family

8/10

Excellent

28 Feb 2022

Katherine

Always love staying at the Residences. There are some things that are not as good but with staffing shortages, we understand. Cleanliness, particularly of the shower is one of them. The sink in the kitchen had a major leak. But otherwise, great stay.

Leisure Family

8/10

Excellent

12 Oct 2021

Karan

It was nice and clean, mattress were old and not comfortable

Business Family_with_children

10/10

Exceptional

21 Aug 2021

Mark

Family vacay

We stayed 6 nights in a one bedroom suite and had an amazing stay! Plenty of room for the three of us our suite had all the amenities you would need for 6 nights and days. Even though the hotel was short staffed you wouldn’t have know it. The pool and hot tub area was perfect for relaxing and playing. We look forward to our next stay and will never forget the room number we stayed in.

Friends_and_family Family

10/10

Exceptional

15 Aug 2021

Verified traveler

Great location. Spacious rooms

Leisure Pet

10/10

Exceptional

30 Dec 2020

Verified traveler

Nice spacious suite with kitchen.

The suite was really nice and spacious. We loved it and will definitely come back again.

Friends_and_family Family

10/10

Exceptional

31 Aug 2020

Shannon

Great stay!

We wanted a somewhat close weekend away and it was our first time staying at Sun Peaks. The hotel was great and very accommodating

Partner

10/10

Exceptional

21 Aug 2020

Derek

Our stay was tremendous. The condo was lovely. I wouldn’t hesitate to recommend the property to friends.

Partner

10/10

Exceptional

20 Aug 2020

Beatrice

Sun Peaks at its best at wildflower season

Love to visit for hiking and golfing.
Perfect stay a way from home in BC

Friends_and_family Friends

10/10

Exceptional

28 Jul 2020

Verified traveler

Beautiful hotel, we all enjoyed ourselves.

Friends_and_family Family

8/10

Excellent

09 Mar 2020

John

We have enjoyed coming here for years. Two disappointments this time:
1. We were placed in room 1311 in the Residences, which is essentially on top of Morrissey pub and makes sleeping next to impossible. We asked to be moved but got NO response from the manager, which was very disappointing
2. Hot tub jets appear to be broken, in all the tubs. Not a big deal, but still not on par with prior experiences

Leisure Family_with_children

6/10

Pleasant

29 Feb 2020

Verified traveler

Staff at checkin was friendly, 2 room suite is way, way over priced for what it is, they hosed us because there was a freestyle competition on the hill and availability was limited. Sun Peaks is a great hill, tons of terrain and friendly staff, sushi place is great, bring your cash and credit cards, food is more expensive than Whistler.

Leisure Family_with_children

8/10

Excellent

19 Aug 2019

Verified traveler

Could use more cutlery, dishes, etc. Also a shelf or something in the shower for shampoo instead of the floor. Overall the condo was clean and comfortable.

Leisure Partner

10/10

Exceptional

11 Aug 2019

Christopher

Sun Peaks Summer

Absolutely fantastic

Family

10/10

Exceptional

11 Mar 2019

Verified traveler

Great ski weekend in a fabulous hotel right on the mountain!

Leisure Family_with_children

4/10

Poor

26 Nov 2018

Djordje

Here we go, my first negative review in 15 years of traveling the world. Not the first negative experience, but the first one I'm compelled to right about. \"The Residences at Sun Peaks Grand\" was advertised as a 4 star hotel with 4.6 (superb?!) feedback. I was looking forward to having my family enjoy hotel's amenities, but what we found when we got there was not what I expected. The stay wasn't a total disaster but it was far enough from \"superb\" that I have to say 'buyer beware'.

The Good:

- the staff is very pleasant as you can expect from Canada's ski resorts; very nice and easy to talk to;

The Bad:

- buildings adjacent to the main building are not quite ski-in/ski-out and you'll need to walk for 5min or so from the chair lifts
- when asked if they can provide slippers with bathrobes, they said \"we don't do that\"; I have never seen/heard this at a 4-star hotel before;
- the pool (outdoors) is very old and run-down; it is in a dire need of a remodel; very sub-par for a 4-star facility;
- the game room: out of 6 arcades, only 1 1/2 worked

The Ugly:

- leaky toilet in the room, making noises all night;
- construction everywhere
- out of 4 hot-tubs, 2 were non-functional
- sauna was closed/non-functional, which is a big deal for me on a ski trip;
- nobody at the front desk in our building (only in the main building) and due to construction, no way to get to the main building except to walk outside of the hotel (3-5min walk through the snow);

Family

10/10

Exceptional

05 Sep 2018

Ann

Nice hotel in the mountains

Excellent location to get away for a relaxing weekend. Walks in the area beautiful.

8/10

Excellent

27 Aug 2018

Ken

Super convenient location. Easy walking distance to everything. No need for a car. Hotel is comfortable, clean and well stocked. Pool is small for the size of hotel. Can't imagine what its like after a day of skiing. Must be jam packed. Would definitely stay here again. Staff was very responsive when we asked for anything. Could use a little updating but I believe that is happening right now.

8/10

Excellent

09 Aug 2018

Verified traveler

The visit was great but the check in process was terrible. Had to wait for at least 20 minutes to check in. There was a big line up for people to check in and they only had 2 people working the check in.

10/10

Exceptional

06 Aug 2018

Phil

Awesome!

Great location, very comfortable two bedroom condo. Right in the middle of everything but nice and quiet.

Family

10/10

Exceptional

29 Jul 2018

Daniel

Nice surprise

The residence were amazing and so was the restaurant. We were not expecting much in the summer and this was just a pit stop but we really enjoyed our stay.

Family

10/10

Exceptional

21 Jul 2018

Bob

Great place to stay!

8/10

Excellent

18 Jun 2018

Pam

Big hotel long walk to get to pool, shower didn’t drain and the tv in the bedroom wasn’t working. Very nice room and we loved the in room laundry. We will definitely stay again but next time we will stay closer to the pool

10/10

Exceptional

27 May 2018

Verified traveler

Absolutely loved the resort! Beautiful get-away!!

10/10

Exceptional

16 Jan 2018

Erik

Great for a family vacation!

Beautiful accommodations. Great resort and village for a Family ski vacation.

Family

10/10

Exceptional

13 Dec 2017

debra

Great hotel right in middle of ski village

Loved the hotel & the position of the hotel, the only negative was that our king bed was broken so the 1st night was very uncomfortable

10/10

Exceptional

16 Oct 2017

Bob

Need a Break?

Beautiful area, beautiful hotel and a beautiful quiet, relaxing experience away from the daily grind. Thank you Sun Peaks Grand Hotel.

Partner

10/10

Exceptional

10 Oct 2017

Mike

Had a great time! Thanks

Great place and atmosphere in the village is amazing.

Family

10/10

Exceptional

09 Oct 2017

barb

Stayed in the residences. Had a beautiful suite. \n

Spotless
Had every amenity possible.
Not one complaint !
Thankyou Grand @ Sunpeaks !

10/10

Exceptional

12 Sep 2017

Donna

The Residences are worth the $

We booked a room in the Residences and could not have been happier with the room. It was very large, and having a washer/dryer was a real plus. We also enjoyed cooking for ourselves in the room. It would be nice if some basic supplies like cooking oil or salt & pepper were provided. Other than that, it was a great night's stay.

10/10

Exceptional

05 Sep 2017

Brian

Sun peaks getaway

Nice location for a weekend getaway, clean modern room and facilities

Partner

10/10

Exceptional

17 Jul 2017

Verified traveler

Perfect location

Family

10/10

Exceptional

16 Jul 2017

Verified traveler

Nice stay in the summer

Nice stay in the summer. Good for family. There are farm market in the weekend. Kids could play in the playyard. A nice stop between Vancouver to Banff.

10/10

Exceptional

16 Jul 2017

Arnoldo

Road trip

We were on a road trip from Whistler to Banff so we rest in pick this one in kamloops to rest for 1 night, there is a beautiful village on the property but is not really close from the street must have to detour almost an hour, if you going ski resort or something else everything is perfect

10/10

Exceptional

11 Jul 2017

Verified traveler

Had a wonderful stay, the hotel was excellent!!

The hotel is really nice, the restaurants in the area close really early in the evening which was not convenient but we managed!

10/10

Exceptional

29 Jan 2017

Kyle

Great Hotel!!

Just stayed for a week with our family of four. The hotel is centrally located in the village which makes it easy to get to all shops and restaurants and you're literally at the base of the hill which makes it a lot easier when skiing with kids. The ski valet is also extremely handy at the end of each day. We had a one bedroom plus den and there was tones of space and could easily sleep six. The full kitchen is also extremely convenient when you're there for a week so you don't have to eat out every meal. The grocery store in the village is on the expensive side but to be expected for a ski village. This is also the fourth straight year we've stayed at this location, would definitely recommend!!

8/10

Excellent

12 Dec 2016

Mario

Great place to recover after skiing all day, but..

Great place to stay after skiing and snowboarding all day. Unfortunately when we got there the hot tubs were not working and there wasn't hot water so we decided to go straight to bed. After a while relaxing in bed the fire alarm went off because someone decided to smoke inside of its room.
I'm aware that this wasn't the hotel's fault (except for the hot tubs and hot water) but our experience wasn't the best. Planning on going back soon expecting to have a different experience this time.

8/10

Excellent

29 Aug 2016

Verified traveler

Quiet getaway near Kamloops

Spacious and clean one bedroom suite with kitchen and laundry. Resort had good amenities and was not crowded.

Family

10/10

Exceptional

26 Aug 2016

Paula

Great condo and terrific off-season rates

We had heard about Sun Peaks from some friends and wanted a nice place to stay on our way from Alberta to Vancouver Island.
We chose the Residences so that we'd have access to a kitchen for our 2-day stay and the price was great. The condo had everything we needed, was spacious and beautiful. The furniture and bed were very comfortable.
The staff were friendly and very helpful.
There's quite a bit to do, even in the summer, such as taking the ski lift to the top of the mountain for hiking or mountain biking, or try the go-carts. We decided to rent a canoe for an afternoon. The rental included life jackets and paddles and directions to a beautiful mountain lake where the canoes and kayaks were kept. We had a wonderful afternoon on the lake - quiet and relaxed. There were only 2 other boats on the lake besides us. We loved it. Can't wait to go back!

8/10

Excellent

04 Aug 2016

Tim

Very nice as per usual.

Hotel experience was great. Down side was that after we checked in I looked up the rates on the hotel web site and found I was paying more using Expedia than if I had booked directly. Called Expedia but because I had already checked it they said there was nothing that they would do. That was pretty disappointing and I will book directly with the hotel next time.

Family

10/10

Exceptional

25 Jul 2016

leanne

We have never been to sun peaks before. The residence hotel was very comfortable. We only stayed 1 night but with the kitchen and large living area it would be a great place for a family vacation.

10/10

Exceptional

18 Jul 2016

Weej

Spacious and clean hotel with friendly staff

We thoroughly enjoyed our stay at the Residences. The staff was always so friendly and kind. The power in Sun Peaks went out during the first night and caused our AC to not work. The staff gave us an extra half day to enjoy the pool and room.

Close to everything and very spacious for a couple or small family (and pet).

6/10

Pleasant

17 Jun 2016

Alain

Make sure your credit card a high credit limit.

We prepaid for a two night stay at this 'hotel'. They placed a credit card hold on my card four different times for close to 1000 US. Doesn't make any sense to me. 4 days after we checked out, two of the holds have not been cleared yet. Other than that, my only complaint is the carpet needs a thorough cleaning to get rid of the stains.

Family

10/10

Exceptional

13 Jun 2016

william

We would stay there again.
The resident suits are excellent.

10/10

Exceptional

08 Jun 2016

Brent

Beautiful resort.Staff and accommodations were #1!

My Wife and I stayed there 1 night,and could have stayed there a month no problem.everything is there! This is really a special place! Amazing staff and accommodations! Nothing negative to say at all!

4/10

Poor

26 May 2016

Kapil

Terrible Facilities

Swimming pool is full of various insects floating and lots more on the bottom was not cleaned. My daughter actually had flares on her skin due to bad swimming pool condition.

8/10

Excellent

25 Apr 2016

Steve

Great stay close to Kamloops

We were on a road trip and heading back from the Alberta National Parks. Booked a condo at the residences. No problems with check in (opted for the valet parking). Spacious unit with new fittings etc. 2 TV's and a balcony. Had room service that night, it arrived promptly and was excellent.

8/10

Excellent

13 Dec 2015

Verified traveler

Great place to stay for our small family.

Family

8/10

Excellent

30 Nov 2015

Verified traveler

Great location and friendly staff

Great location and spacious room. That is a pet friendly hotel makes this ideal for our family.

Family

10/10

Exceptional

30 Nov 2015

Eddie

The Best in Sun Peaks

We stay here every year for a reason. It is the best and right on the slopes. Great staff, great food, and close to everything. Oh and the pool and hot tubs are slope side!

10/10

Exceptional

28 Sep 2015

Jason

Weekend base for Spartan Race

The best hotel in Sun Peaks.
Large rooms, that can hold several people, which can cut the costs.
These are the only rooms with air conditioning and in room laundry!
Very useful.
These rooms also have full kitchens, all the others are pretty sparse in the kitchenettes.
Very quiet also, much quieter than the adjacent Nancy Greene Lodge.

10/10

Exceptional

28 Sep 2015

Verified traveler

Super close to everything in the village

Hotel let us stay in hot tub/pool late after our race in the evening which was awesome. Hotel food was delicious.

8/10

Excellent

05 Sep 2015

Glenn

Quiet Mountain Stay

We were returning home after a trip through the Rockies. My son & I decided to have some fun & enjoy the last week of the mountain bike park.

We stayed in the Residences & the suite was great....lots of room, very clean, and a full kitchen. Since it was mid-week, the building was dead quiet..... we may have been the only people on our floor. Despite that, the roof top hot tubs were impeccable & well maintained.
The room had a view of the Village Walk and gave us some great sunsets.
Although the restaurant choices seem to be limited earlier in the week (I suspect the resort is set up for weekend traffic), the hotel restaurant was very good. The bartender really knows the menu & made excellent recommendations (the chicken curry is a must-try)....& the service was great.

We will be back...hopefully for some skiing.

10/10

Exceptional

03 Sep 2015

David

Sunny spot to stay, even on a cloudy day.

This place was terrific. The room was beautiful. The staff so friendly and helpful. The hot tubs and pool were perfect, and the go karts were so fun. The restaurant was excellent.

Partner

8/10

Excellent

01 Sep 2015

Sarah

Great location, couldn't be any closer to village and base. The layout and space in the suite was perfect for our family and guests that dropped over. The hotel pool is not close.... But hot tubs are. Found the 'residence' a little off the radar of staff as requests for towels and loaner cell chargers went unanswered.

Family

8/10

Excellent

31 Aug 2015

Verified traveler

Check-In

The check-in at this hotel was the longest check-in I have ever experienced, taking 45 minutes, while my mother, my five year old and my dog waited in the car. Then when I finally got my room key, it did not work and we were stuck in the parking garage. Thankfully there was a staff member down there who was able to help us. She got us into our room and got us replacement room keys.

Family

10/10

Exceptional

26 Aug 2015

David

Excellent service. We'll use them again.. and agai

The staff here is excellent. We even watched them handle a problem guest and they did it very graciously. Very nice.

Family

8/10

Excellent

24 Aug 2015

adam

Swimmin' in the Alpine!

Lovely stopover with family.
Wonderful swim....great time!

Family

8/10

Excellent

18 Aug 2015

Karin M

Beautiful, central, very busy pool!

Family

10/10

Exceptional

09 Aug 2015

Hong

Nice hotel

The room is clean and comfortable. Good to stay.

Family

8/10

Excellent

05 Aug 2015

Mary

Sun Peak - the Residences at the Grand Hotel.

I'm a bit of a tough reviewer, but I think I'm pretty fair in my expectations. Sun Peaks is a great resort area. Mostly. The Grand Hotel isn't all that grand though. The check-in didn't have my reservation I'd made in March for 2 nights and a family (they had 1 night for my husband and I only). They took the print-out I handed them to the back and it turned out fine. We were in the Residences but had to go down to the main hotel to check in and check out. There were no coffee filters (but housekeeping rectified that immediately). It would have been helpful to have scissors available in order to open the dishwasher soap packets. The dryer didn't work because the electrical panel is coming off. I notified the front desk of this and I think they'll fix it. There's no wireless available at the Residences - it's by cable only which is provided. It's $13/night for self-parking, which wasn't comped when I told them about the dryer. I personally think if I'm paying a bunch of money for a high-end resort then: 1 - my reservation had better be there; 2 - wifi is a given; 3 - all appliances should be working properly; 4 - all sundries should be topped up; and 5 - if a customer tells you this, you could offer free parking for at least one night.

It's a comfortable room with a lovely bed. The tv, dvd and stereo worked well. The kitchen was great and the hide-a-bed was comfy for the kids. Just a couple little things that made me think that I paid slightly too much for what I got.

Family