Name: El Toro Motel Numurkah
Address: 142 146 Melville Street, Numurkah, 3636, AU

4/10

Poor

07 Jul 2026

Ross

The room was clean to look at but once I opened the fridge there was a lump of steak frozen in the freezer from a long time ago as it was encased in ice in the freezer that has not been defrosted for years. The staff were nowhere to be found and had to ring them
Numerous times to check in and then again to check out the next day

Friends_and_family Family

2/10

Poor

22 Mar 2026

khanh

Room seemed to be clean, but lots of cockroaches roaming in the leaving room as well as in the bath room. This is not acceptable.

2/10

Poor

16 Mar 2026

Pat

For starters the reception is closed. All dealings are over the phone. Very hard to understand. Had to have them txt me the details. Every door has been repaired and looks like they have been kicked in at some stage. Room was clean however someone else’s jumper was left on one of the beds and they provided 1 towel for a booking of 4 people. I took my own towels and own bedding due to other reviews so it wasn’t a surprise. At night was when the fun started. Rooms either side of me had people arguing, swearing and what sounded like throwing thins around. This went well past midnight. Thankfully we were exhausted and fell asleep. In the morning the smoke alarm went off for no reason. Again no one at reception, rang the number no answer. Eventually it stopped after about 10mins. Got a call back and they didn’t seemed to concerned it was going off. Was not expecting much and only
Booked it as it was the only place near Shepparton that was available that weekend. My son summed up the expertise when he said “how can their be so many different kinds of noises all happening at once”

Family_with_children

4/10

Poor

16 Mar 2026

Glenn

Mattress like a board. Kitchen - no cooking facilities (microwave and fridge only), one plate, no knives, no dishwashing equipment. Police came twice to check on disruptive tenants in another room. No fence at the rear of the rooms so anyone can enter from the street.
Reception was unattended, even though we checked in and out during the posted maned hours.

2/10

Poor

08 Mar 2026

Rod

Would have to be the biggest dive I have stayed in
Disgraceful

Self

4/10

Poor

29 Dec 2025

Scott

Golly what a shock. Wouldn’t take much to improve the property. Seems like most of it is taken up by people in need of housing rather than holiday makers.

Leisure

4/10

Poor

02 Nov 2025

Linda

They had lost our booking but found us a room; no fridge and air conditioner was broken. Bed was comfortable and we really only needed beds ,shower and toilet which were there

2/10

Poor

23 Oct 2025

Brendan

Nothing

Business Self

6/10

Pleasant

12 Oct 2025

mark

Good value but needs a good overhaul.

Leisure Self

10/10

Exceptional

27 Sep 2025

Jacinta

Beautiful scenery

2/10

Poor

24 Sep 2025

Beryl

No fridge, cockroaches, pillows

Leisure Family

4/10

Poor

08 Sep 2025

Joel

would not stay there again

Leisure Partner

2/10

Poor

24 Aug 2025

Christine

First room we were given had an overwelming smell of smoke (Non-Smoking Room). We informed staff member who told us that all of the rooms smell like that. No air freshener was available, however I don't think it would have helped anyway. We were offered an alternative room after speaking to the manager. The front sliding door didn't lock properly. When the door was closed there was a gap at the side where cold air came in. No remote for the split system and a switch on the wall didn't seem to work, so no working heater. Exhaust fan in bathroom full of dust, towel rail broken off wall, basin had marks, possibly mould. There were four people staying in the room and we were only supplied 2 x cups, one small plate, one large plate, 2 x tea spoon. Only one tea bag, nothing else, no coffee, sugar. Fridge looked like something had been spilt in the bottom and not cleaned. Hand towel hanging in bathroom looked like it had been used several times. Outside of jug was dirty, not sure about the inside of it. 2 x bunk beds in the room. Both had bottom mattress, both missing top mattress. Person at reception was rude. We had tried calling the property 20 times between 8.30am - 2pm to confirm our booking and check in time. No one answered the phone and no one called us back when we left a message. When we told the staff member we had been trying to call and no one answer they ignored us. The outside of the property was untidy. We couldn't stay, we handed back the keys and left.

2/10

Poor

23 Aug 2025

SUE

Worse accomodation I have ever been to, stunk, bed was no mattress, no towels for shower, no toilet paper, not enough crockery for 2 people, would not recommend and in fact we left before night had hit. Rude reception, We were not the only family that left before the night hit

Leisure Family

2/10

Poor

20 Jul 2025

Steve

The El Toro is an absolute dump.
I highly recommend that this site be removed from all accommodation sites. Even the local Police said not to stay at the El Toro.

2/10

Poor

12 Jul 2025

Tim

Dirty room, cockroaches in the bathroom. No cups or mugs and refused one when asked at reception. Room smelled of someone smoking previously.

Leisure

2/10

Poor

09 Jun 2025

Paul

Poor service and rude, office closed after we checked in and they don't answer the phone. No towels in the room, room wasn't serviced. The place smells bad, worst of all is the number of cockroaches in the bathroom, shower, vanity when you turn the lights on. Personally, i think the other rooms are rented out to tenants who live there fulltime, and they're not really interested in running it as a motel. I would not stay there again.

Business Family

8/10

Excellent

03 Jun 2025

Teish-Lee

Nice and clean good for 4 people nice little town easy access to local shops. Loved my stay can’t wait to go back again

Self

2/10

Poor

18 May 2025

Len

Office never open. Service - none. The person that checked us in could speak very little English. Not impressed and would not recommend to anyone.

4/10

Poor

04 Apr 2025

Dione

We ended up not staying the night and drove back to Melbourne after our function........

4/10

Poor

16 Mar 2025

Kathleen

Room was clean and comfortable.
So noisy from neighbors (shift workers)
I had to resort to ear plugs. Only stayed one night but paid for two.

Business Self

2/10

Poor

12 Mar 2025

Kristina

Substandard and unsafe accommodation

The room we booked was not available upon arrival (we booked queen + 2 single, the motel offered a queen only).This place is unsafe, the host opened more than one room with the key we were given. The room was not clean, we had 2nd hand smoke from the adjacent room through an internal door, the bed linen were old and had holes, and we had bed bug bites. The TV was not working. Only warm water in the tap, no bottled water available for drinking.

Friends_and_family Family

2/10

Poor

27 Jan 2025

Cameron

Property was filthy bins full of stinking rubbish. Rooms were old and musty smelling. Fridge did not work.
Sheets were clean.
Around the property was dirty, looked like it hadn't had maintenance for 1 years, looked and smelt like a third world accommodation. If it wasn't a long weekend public holiday and all accom was booked out in area l would have forgone the nights cost and went somewhere else.

Leisure Family

2/10

Poor

22 Jan 2025

Peter

I booked via wotif,had a room available,paid for my room, get phone call from motel, We have no rooms. Not impressed

2/10

Poor

20 Jan 2025

Rebecca

We arrived and no one was manning the desk we phoned the number no answer a worker then came and got the receptionist who was very rude didn’t even bother checking that we had a reservation. We then went into the room where we found sheets that were stained felt bumpy. We didn’t even stay there it was that disgusting.

Leisure Family

2/10

Poor

30 Dec 2024

Verified traveler

Old motel on last legs

Booked last minute as other motel option fell over. Check was a circus, although i booked a family room with three beds there was not one available and they had no idea what i had booked. To their credit after explaining we needed three beds (two teenage boys in tow) they dragged another single in from another room.
Suitable for quick overnight stay, old outdated dodgy motel that has seen better days.

Friends_and_family Family

2/10

Poor

19 Dec 2024

BARRY

NO good.....avoid!

Leisure Partner

4/10

Poor

15 Nov 2024

Alana

The state of the rooms and outside was very unclean - literal rubbish on our “balcony” with crusty couches missing cushions and dirt everywhere.

Walkable to everything and lovely park across the road.

Leisure Family

2/10

Poor

29 Aug 2024

Ben

Not at a pleasant place to stay at all.
Very run down property. Dark, smelly room. No power lead to the TV, and wiring hanging loose from ceiling. Barely hot water. Noisy live-in staff. Could find no reason at all to return or recommend to others.

2/10

Poor

24 Mar 2024

Susan

This motel was an absolute disgrace. Filthy inside and out. Room smelled of smoke fire alarm broken. Shower recess disgusting. I have never in my life seen anything so awful. I only stayed because everything else around was booked out due to a CFA championship competition which was on in Mooroopna. Which I was attending. I would not recommend this place to anyone. If I could get my money back I would. I would say the health department would close it down if they saw it. I am going to report it.

Leisure Self

2/10

Poor

24 Mar 2024

Neil

Arrived at 3.30pm, office unattended, manager did not answer bell or phone, did ring back to advise room not ready and come back in 30 minutes. Came back, no manager, sat outside room and cleaning staff (who were pleasant & helpful) said another 10 minutes. No key in room as we were told it would be, cleaning staff went to office and found it. Another room occupant arrived and she could not contact reception staff and did not have a key. On leaving still no manager to speak to and office locked. Room needed improvements including back door lock damaged (managed to make it work).

Leisure Partner

2/10

Poor

14 Mar 2024

Leanne

Nothing to like except at least the aircon worked.
Everything was dirty, only three extremely flat pillows provided for three adults, one with no pillow case.
Two thin towels provided for three adults you could almost see through.
No cups or spoons for the coffee provided. Scruffy men lurking in the pool area staring at us and sleeping on a mattress. Pool obviously not cleaned in forever. Never anyone in reception and when calling was told to help ourselves from room 10 which was not locked but no cups etc, towels there either, was two more thin pillows with cockroaches inside the pillow cases.
We left a day early.
How can Expedia and others take bookings for this motel? How are they even open at all?

Leisure Family

4/10

Poor

06 Mar 2024

Shelley

No staff at reception, told room open but not, toilet didn’t flush, no cutlery, shower dirty, no milk, no ordinary glasses, yard and surrounding really untidy, old mattresses laying around. O/side ash trays full of cigarette butts. Very uninviting

Leisure Partner

8/10

Excellent

27 Feb 2024

Susan

Fair bit of noise not sure if in motel or surrounds but lots of empty beer bottles around motel.

Leisure Family

4/10

Poor

23 Feb 2024

Thomas

You would have rocks in your head to stay there!

Leisure

4/10

Poor

05 Jan 2024

Rob

We had been forewarned by a relative who lives in town that the motel had gone downhill recently. We thought we'd give it a go anyway. Upon arrival there was no-one at reception and no response when ringing the doorbell. Another person staying there said they had to wander up to the local pizza shop (also managed by the motel owners) to get any service. We had to call two phone numbers listed on the front door before someone answered. Our first impression when opening the door was the overwhelming smell of cigarette smoke, in defiance of the 'No Smoking' signs. While the room was spacious and the bed comfortable, maintenance of the room and property was poor. The knob on the outside of the bathroom door was missing; the normal supporting bracket for the shower was loose so the showerhead wouldn't hold; one of the tap handles fell off when in the shower as the retaining screw was missing; there was no chair in the unit, and the chairs outside were in an unusable condition. One of the windows was cracked and had been boarded up. While basic tea making facilities were provided, there was no coffee or teaspoons. While we could cope with most of the above, the all-pervasive smell of cigarette smoke was the big downer for us. It is unacceptable in 2024 to allow guests to sleep in a room that has been smoked in and furthermore, there appeared to be no functioning smoke alarm. These are serious health and safety hazards that must be addressed by the owners.

Leisure Partner

6/10

Pleasant

13 Dec 2023

Gary Thomas

The photos online are obviously out of date as the property itself is quite dated, with broken furniture and pot plants littering the surrounds. The room was adequate, but could do with a major spring clean - curtains dusty and mouldy on the back.
The sheets were clean and bed comfortable, water was hot.
The staff seemed friendly enough.

Leisure Family

2/10

Poor

04 Dec 2023

Mandy

Pulled up at the property and very run down and unkept outside. No staff at the property on check in in office hours. Called the phone number and told key was in the room. Upstairs room with rubbish outside of room on balcony, used alcohol bottles. On entering the room, very dated, cobwebs in windows and carpet had visible dirt on it as if it hadn't been vacuumed. Repairs to cracked and damaged tiles uneven and poorly completed.
Bathroom door didn't shut, poor security with a press button lock on the external door which was loose. On returning later that night patrons in the next room loud and drinking alcohol with music playing. Locked the door and went to bed. Noise and music continued and then someone tried to enter our room. They did not get in, but couch was pulled up to the door as extra security. Drinking, music and laughing could be heard by several males. Started to go to sleep and then a fight breaks out, screaming, yelling, swearing, banging against the wall. It sounded like someone was pushed down the stairs. Police were called and when they arrived we felt safe enough to leave the room. Worst motel, do not stay there. We left the property not staying longer than 4 hours in that motel room. We drove all the way home in the middle of the night, very upset. This motel should be shut down, not safe, not clean, service is zero.

Leisure Family

4/10

Poor

25 Nov 2023

Neil

The place was dirty inside and out.Not a place I would stay at again or recommend to anyone

4/10

Poor

06 Nov 2023

Kerri

This motel needs a LOT of work doing to it! Sheets were clean, pillows were comfy, that's all it had going for it! The mirrors, 3 in total (?) were smudged, the dining table was dirty, the windows had the remnants of something running down them. Very dated bedding & curtains. The shower was decaying and had a disgusting rubber shower mat in it. A grotty old couch was outside our room to enjoy the views of the creek across the road, I wouldn't have sat on it if I was having a heart attack!! The bed was uncomfortable and the springs creaked everytime we moved in it, not to mention the fact the bed was on coasters on floating floor boards and due to the uncomfiness of it we nearly ended up on the other side of the room. When I did put the bed back into place there were old tissues under it!! There was a broken electrical plug plugged in next to the bed, it was the cord for a powerboard which went into the bathroom to power the fridge and micowave!! The TV reception was bad, that didn't really bother us as we weren't in the room long enough too care. The room slept four, which we didn't need, there were only three mugs and they were all different, no glasses. It is such a pity this motel is so bad because Numurkah is such a pretty town that I would visit again, but not at this motel. It served a purpose to lay our heads down after a late night celebration, but we would NEVER stay here again!

Leisure Partner

2/10

Poor

19 Oct 2023

Annie

There was no milk, no crockery or cutlery . The room was jammed with 2 single beds, a queen bed and a sofa. The aircon didnt work properly and the person who checked us in didnot know if we had paid or not. It was shabby all round.

Leisure Friends

8/10

Excellent

09 Oct 2023

Craig

Room was good clean

Leisure Partner

2/10

Poor

06 Oct 2023

Natalie

This place is real rundown and needs a lot of work. Ok for 1 night stay f you’re desperate but needs a lot of work. Super outdated inside the room and out, almost looks haunted and get a really miserable feeling staying there, don’t recommend.

Leisure Family

2/10

Poor

27 Sep 2023

Brooke

Took my girls there didn't look anything like the website extremely dirty was expected to stay 2 nights checked out the next day only thing was owner was nice enough to refund the 2nd night accommodation, would not recommend this place at all needs a lot of TLC

Leisure Family

10/10

Exceptional

25 Sep 2023

Brian

Excellent service

8/10

Excellent

17 Sep 2023

Justin

Current renovations in progress likely to improve, very noisy neighbours in next room talking loudly till 3 am struggled to sleep

Leisure Partner

4/10

Poor

29 Aug 2023

William

Balcony doors onto street could not be locked and front door needs replacing after obvious damage.

Business Self

4/10

Poor

20 Aug 2023

Terence

Location good and bed comfortable.
No one to check in at 1830, despite advertising open till 2130.
Room smelly and heater of limited effectiveness.
No remote for TV and the one eventually supplied after approximately two hours, didn’t work!
Cups unwashed since previous occupant, with a used tea bag label stuck in the bottom - disgusting!

Leisure Partner

2/10

Poor

19 Aug 2023

Alex

Smelly towels overall grubby

Leisure Partner

2/10

Poor

09 May 2023

Kirsty

Pay the extra and stay elsewhere!
Our sleep was abruptly interrupted by an ice addict having a psychotic episode in the adjoining room at 2am.
Balcony door didn't lock, no crockery or cutlery in the room. We left early and stayed our extra night in Numurkah elsewhere at a professionally run establishment. Shame because under previous owner it was a good stay. Never again El Toro!!

Leisure Family

4/10

Poor

07 May 2023

Michelle

It was dirty was not happy with the service it looked different in the website they need to be reviewed .

Leisure Family

2/10

Poor

07 May 2023

Natalie

This property needs a health and safety officer to go through it it was disgusting.

4/10

Poor

10 Apr 2023

Verified traveler

Find something else

It started with call saying they were overbooked then told us they managed it. When arrived they told us room number over the phone. It was ok room but it was joined to the cleaner's room or office with glass door not locked. For us big issue of privacy. Our bed was so hard that both of us couldn't sleep. The shower door was not working.
The location was great.

Friends_and_family Family

8/10

Excellent

21 Mar 2023

Neville

Mona is a very pleasant person and is good at her position

Leisure Self

4/10

Poor

08 Dec 2022

Chris

Our room wasn’t clean. There was hair in the sink and dust everywhere. There was tea and coffee but no spoons. No plates or anything to eat from. I wouldn’t recommend staying here. It was pretty bad.

6/10

Pleasant

05 Dec 2022

Ali Rahim

All good, the only problem air condition was not working

Leisure Family

8/10

Excellent

10 Oct 2022

Joshua

The staff were very friendly and helpful.

Leisure Family_with_children

8/10

Excellent

15 Sep 2022

Clyde

The El Toro is in Numurkah's main street close to the Numurkah Cafe which is open to 8.30 pm. The place is older but in good condition and the price is reasonable. What I really liked was the relaxed and efficient staff and the lack of fuss.

Leisure Self

8/10

Excellent

12 Aug 2022

Leo

El Toro are doing some Reno’s which is good as it was due. At check in I was not clear that I had booked on Wotif and the receptionist charged me again for the room. It was all fixed the next morning.

Leisure Self

2/10

Poor

22 May 2022

Jesse

DO NOT STAY HERE!

This hotel showed availability on Hotels.com, we booked and then call the hotel about arrival time and the hotel owner said they were fully booked. Hotels.com then kept our money and the Hotel itself never returned the non-refundable fee --- complete scam and super annoyed by Hotels.com. Racked up a $100 phone bill calling Hotels.com to sort out the issue as we were on business travel --- we were forced to try to find other accomodation at a late hour and almost had to sleep in our car --- no resolution and no refund.

Considering dumping Hotels.com all together --- unbeliveable bad service!

Business

8/10

Excellent

19 Mar 2022

allan ross

Like the pool and the location to the shops in the main Street staff friendly and very helpful 👍

Leisure Partner

8/10

Excellent

23 Feb 2022

Rob

convenience

Leisure Self

10/10

Exceptional

26 May 2021

Verified traveler

Excellent little room with everything needed. Hospitality of Owner was exceptional. Will alwmways stay there when there visiting.

Leisure Family

8/10

Excellent

27 Mar 2021

Verified traveler

The room was comfortable & clean. We had no complaints.

Friends_and_family Partner

10/10

Exceptional

08 Mar 2021

Verified traveler

The staff are extreamly friendly and welcoming. They were available for all enquiries and made the stay here feel more like home and welcoming. The pool is lovely and the location is set by the river so you can hear the wildlife which is a beautiful thing to wake up too. Definatly qorth the stay if you visit numurkah.

Business_and_leisure Family

6/10

Pleasant

07 Jan 2021

Verified traveler

The Motel was a little old and tired, but was a comfortable bed.

Leisure Family

8/10

Excellent

01 Jan 2021

adam

clean & simple.... very nice managers/owners.... would stay again

Family

6/10

Pleasant

31 Dec 2020

Sam

unfortunately it was nothing like we thought it would be... it was OK but we wouldn't stay their again. not for $130.00 per night. However it was clean.

Friends_and_family Partner

10/10

Exceptional

01 Dec 2020

GarryandWendy

Comfortable and clean room in centre of Numurkah
Would definitely stay again

Friends_and_family Partner

8/10

Excellent

20 Mar 2020

Sue

The room was clean. Bed comfortable. Shower was awesome. For the money, were happy. Would stay again.

Leisure Partner

8/10

Excellent

22 Nov 2019

Verified traveler

And again, if you want reviews make it quick and easy.

4/10

Poor

16 Oct 2019

Angela

Don’t bother

Grumpy lazy owner. Nice cleaning staff. Rat or possum in wall chewing wood kept me awake. Sister had room with broken curtains leaking basin. Owner complained I book through an app as he had to pay commission. Would visit Numurkah but not stay there again

Family

4/10

Poor

16 Oct 2019

Verified traveler

The cleaning staff were very nice and my room was clean. The owner was very grumpy and complained that I booked through an app as he lost money. He was too lazy to fix the door on the room next to me so my family couldn’t stay together but put someone else in the room later that day. The pool was clean but the area around it was dirty. Wouldn’t recommend it or stay there again. He also complained about his bad reviews. There was also a possum or rat chewing at the walls that kept me awake at night.

Leisure Family

8/10

Excellent

13 Oct 2019

Verified traveler

Good clean close to shops etc okay pool good ..........

Friends_and_family Partner

8/10

Excellent

06 Jul 2019

Verified traveler

The room was clean and comfy the only issue was the bed was to hard otherwise no faults

Friends_and_family Partner

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