Shangri-La Beijing

10/10

Exceptional

22 Feb 2026

Janki

Staff were very supportive, the amenities in the hotel were great

Friends

10/10

Exceptional

19 Feb 2026

Dawn

My daughter stayed here for several nights before moving into her college dorm for study abroad. Are said the hotel was great. She had a spotless king size suite on the 16th floor and she loved the breakfast each morning. On her first day to celebrate the new year there was a lion dance performance at the hotel. Great stay!

6/10

Pleasant

09 Feb 2026

malcolm

Service was 9/10. But the breakfast cafe and rooms are looking very tired....they need to renovate.

Business

10/10

Exceptional

30 Dec 2025

Dongmin

Clean room

Business Self

10/10

Exceptional

12 Nov 2025

Xiaoyi

Great hotel with friendly staff

10/10

Exceptional

29 Oct 2025

LIANG

Nice staff, clean room, good location, good service

Self

10/10

Exceptional

21 Oct 2025

CHENGZHONG

The purple bamboo garden is a must see. Better than than the summer place—compact and diverse, manageable for walking.

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Peter

Great stores on the ground floor

Business_and_leisure

10/10

Exceptional

25 Sep 2025

Wai Leng

The location is pretty far from tourist attractions but easily accessible via didi rides. Staffs are helpful and polite. The breakfast venue is always packed with people but staff always tried their best to help. Food almost never change for the 7 days stay there so if there are more variety it will be nicer.

Leisure

10/10

Exceptional

12 Sep 2025

ali

Nice room and clean.

Business Self

10/10

Exceptional

06 Sep 2025

Alicia

Lovely, grand hotel. The rooms are very comfortable with soothing colour schemes and great layout. Perfect for Shanghai

Business Self

10/10

Exceptional

17 Aug 2025

Jinrong

Excellent service

10/10

Exceptional

04 Jul 2025

Xin

will stay here here again next time in beijing

10/10

Exceptional

29 Jun 2025

R

Excellent staff service

Business Family

6/10

Pleasant

16 May 2025

Marian

People checking in so not know the meaning of wait in line. People cutting in and staff does not do anything about it.

Leisure Partner

10/10

Exceptional

15 May 2025

Jingbo

It is a very lovely hotel. We will come back for sure.

Partner

10/10

Exceptional

22 Apr 2025

Elizabeth

I want to extend my heartfelt thanks to the staff at Shangri-La Beijing for making my stay so enjoyable.Your care and attention truly made a difference. Special thanks to Zoe, David, and the amazing concierge team—you went above and beyond. You’ve definitely earned a loyal customer!

Leisure Self

10/10

Exceptional

26 Mar 2025

Yun

Great stay at the Valley Wing. Staff very nice and helpful. General Liang is so thoughtful and kind. I was having my birthday and she even sent a cake to the room. The new airport sendoff service is a godsend. It includes a staff member at the airport carrying your luggage to the counter and helping you get the boarding pass. I’ll use that service next time I visit for airport pickup, too.

The hotel is a little old. We all know that. But the staff and service at the Valley Wing sparkle.

Business Self

10/10

Exceptional

01 Jan 2025

Michelle

First class customer service. All staffs speak some English. Communication is smooth and simple. If you're first timer to Beijing, this is the place to stay .

Leisure Family_with_children

8/10

Excellent

07 Oct 2024

MURUGANANTHAN

Overall good hotel
Bit far from city but subway 5 min walk

Friends_and_family Friends

10/10

Exceptional

24 Aug 2024

Xiaojiong

Their staff accidentally broke a face cleaning tool in our room. Their manager tried so hard to reach out to me because I don't have local phone number and kept asking for how they make it up. Later they bought another one for us and also brought a bag of mooncakes as a gift to us. So friendly and considerate to customers. Will stay again in future for sure. 5 out of 5.

Leisure Family

10/10

Exceptional

08 Aug 2024

Rachel

staff was all friendly. Recommend

Leisure Family_with_children

10/10

Exceptional

13 Jul 2024

Jose

Foods at the restaurant too expensive

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

Andrew

Good service; walking distance to public park

Business

10/10

Exceptional

04 Jul 2024

Lucas

Everything is better than my expectations

10/10

Exceptional

28 Jun 2024

rosemary

Great service

Business

10/10

Exceptional

23 Jun 2024

Gang

The staff and services are wonderful! Best Shangri-La experience I have had so far.

Leisure

10/10

Exceptional

14 Apr 2024

Harold

Huge swimming pool, lobby and nice garden. Very friendly and professional staff. Breakfast buffet was also good, so overall almost a resort feeling while stay here..shielded from hustle bustle of Beijing

Leisure Self

6/10

Pleasant

30 Jan 2024

Qian

Old building

10/10

Exceptional

25 Nov 2023

Bing

front desk was helpful

Business Friends

6/10

Pleasant

31 Oct 2023

LIXIAN

I like the location of the property, very convenient. Decor is little old fashioned and out of date. The attitude of people working there is not great. Especially the restaurant, there’s no service unless you keep asking. Even for some thing simple as adding more drinks.

Business Self

10/10

Exceptional

05 Aug 2023

Dayou

Good hotel and good services

Business_and_leisure Family

4/10

Poor

03 Apr 2023

Yun

Great hardware, terrible software. Unprofessional staff (receptionists, restaurant service staff and concierge desk) lacking training and basic courtesy for the hospitality industry.

Business Self

10/10

Exceptional

17 Apr 2022

Xilong

Comfortable and executive.

It was impressive, will come back.

Friends_and_family Friends

4/10

Poor

01 Feb 2020

Gokul

The room was advertised as renovated, but it was quite old. The carpet was dirty and stained in spots. The tv was barely unable as it was incredibly old. The air conditioning controller was old and hard to control.

The washroom was excellent.

Most of the restaurants and amenities were closed. Breakfast as part of my room payment in the same wing as I was staying in was unavailable. We had to walk to the older garden wing for breakfast.

Leisure Partner

8/10

Excellent

26 Jan 2020

Verified traveler

Perfect except Checkin

Everything was perfect except the ridiculous check in. This is the first time in my life a hotel requests to block exactly double the amount on my entire stay on my credit cards!! Be reasonable my whole stay was 6K something and they blocked 12K. I know it is my bank problem that they will keep it blocked for more than a month! But what if I'm staying for more than that !

Business

10/10

Exceptional

16 Jan 2020

Verified traveler

We liked their mattress and pillows and loved their Buffett!

Leisure Family

8/10

Excellent

02 Dec 2019

Yuan

I booked a non-smoking room but was given a room full of smoking smell. Upon my complaint, however, I got a replacement; this time a non-smoking room. Although I am happy with the final outcome, I wish they had done right the first time.

Business

8/10

Excellent

22 Oct 2019

Tracy

Business stay

Staff were very good. I was there with a colleague for business and they were very helpful around transport etc. The bed was very comfortable but overall the rooms are looking tired.
Great location for our main meetings not so good for others. Will stay again.

Business

8/10

Excellent

21 Oct 2019

EdT

This is a well known 5-star hotel chain. However, my experience at this site suggests that better staff training and better maintenance of room facilities are required. I stayed in a luxurious suite on the top floor. However, I had problems with my shower, bathroom sink and toilet. Wifi was also very unreliable.

Business Family

10/10

Exceptional

07 Oct 2019

Ming

Clean neat property. Very friendly staff and service.

Leisure Family

10/10

Exceptional

04 Sep 2019

Verified traveler

The staff were professional, courteous, and over the top generous! They allowed me to check in, and out, early. The rooms, restaurants, and facilities were all clean, modern, and luxurious. As well, all of the staff spoke English very well!

Business_and_leisure Self

10/10

Exceptional

13 Jul 2019

Verified traveler

The best aspect of the hotel was the excellent staff and the services they offered. I also liked the lobby area , it was well kept and was beautiful.

Leisure Family

10/10

Exceptional

06 Jul 2019

Verified traveler

We liked everything. The room was good, the staff were most helpful and the gardens are delightful.
We will certainly recommend it to our friends.

Leisure Partner

10/10

Exceptional

01 Jul 2019

Verified traveler

The staff of this property is great, the room is very clean ...

Business Family

10/10

Exceptional

31 May 2019

Chris

Excellent hotel in all ways. Very kind and helpful staff.

Leisure Family

6/10

Pleasant

26 May 2019

Verified traveler

the check-in process was horrible, we got harassed by security people and we waited for a long time without assistance.

10/10

Exceptional

20 Apr 2019

Verified traveler

This hotel is one of best i have stayed. The food was awesome and I recommend it highly.

Leisure Self

10/10

Exceptional

16 Apr 2019

Verified traveler

Good for family

8/10

Excellent

07 Apr 2019

Raju

Good place. Check in was bit difficult. Communication was biggest challenge in China

Business Partner

8/10

Excellent

16 Feb 2019

Verified traveler

Nice location. Room is a bit small and old. Bathroom is too small. A bit pricey without breakfast.

Business_and_leisure Self

6/10

Pleasant

12 Feb 2019

Verified traveler

We have been to this property several times. We were assigned to a room in the old building as usual. We are

8/10

Excellent

11 Feb 2019

zenman

An older property; rooms are small; not much places to go nearby.

Leisure Friends

10/10

Exceptional

19 Dec 2018

Breeda

Missing reward nights

Wonderful stay - however my Hotels.com account only gave me credit for some of the nights. I stayed for a week!

4/10

Poor

30 Nov 2018

Shu

aweful 5 star.

no bathrobes. roon i aged. apprantely they Have a new building and a old building. if you book through 3rd party say hotel.com Or expedia. they will put you into the old biilding. the breakfast buffet is aweful but yet cost 40 dollor. help yourself to eat outside please. the hotel has three entrance which confuse the taxi driver when you call for a lift. the staff is not helpful. also.the wine at the open lounge is aweful and they tey to get you pay up front.

Friends

8/10

Excellent

25 Oct 2018

Verified traveler

Lovely property but very limited access to nearby restaurants or shops unless you take a taxi

10/10

Exceptional

24 Oct 2018

Co

Very nice, hotel staff actually sent me an email and told me I left something in the room

10/10

Exceptional

21 Oct 2018

Ting

Great hotel

Great location. Very friendly service. Good breakfast. Worth the value! Will come back next time

Family

8/10

Excellent

20 Oct 2018

Tracy

Good location for business

Always stay and service is great at front desk, etc!

6/10

Pleasant

16 Oct 2018

Lee

experience shang gri la beijing

room not that clean , may it old or mold on basin is hard to cover for it bing old rater just not clean moldy , room staff are ok , f & B and lobby receiption not that fabulus , dirty uniform ... , wonder if they wash their uniform of person just dirty it ... ???

Family

10/10

Exceptional

27 Sep 2018

Richard

Hotel Stay in Beijing

The hotel had great staff, very clean, good rooms, good lounge and they looked after us very well. Would recommend.

Partner

10/10

Exceptional

17 Sep 2018

Verified traveler

Very comfortable, beautiful landscaping, great facilities - swimming pool and large fitness center.

Partner

10/10

Exceptional

14 Jul 2018

Jun

Most comfort bed, friendly and helpful staff, convenient service.

10/10

Exceptional

01 Jul 2018

nish

Location not the best but great hotel

Excellent concierge staff who helped arrange visits and cabs. Could not have asked more if them - all very friendly and helpful as were restaurant staff. Location - bit further away from city centre and Beijing traffic is busy. But hotel lovely to stay in. Excellent breakfast buffet which I got more out of once helped by the Sikh chef who pointed out all veggie options - much appreciated

2/10

Poor

28 Jun 2018

Hung

Modern hotel

Nice hotel, friendly staff, clean room. Delicious breakfast.

10/10

Exceptional

22 Jun 2018

Verified traveler

very nice overall, but room had a weird smell

10/10

Exceptional

01 May 2018

Verified traveler

Very good environment, clean air and water, people in Beijing are nice and friendly.

10/10

Exceptional

01 May 2018

Verified traveler

Staff are very friendly especially to the kids. We had a good time. Thank you

4/10

Poor

29 Apr 2018

atif

Highly overrated

Tv did not work for duration of stay room service came in 1 hr and terrible food. Staff not very friendly

10/10

Exceptional

28 Apr 2018

Adelyn

Great hotel in Haidian area

Hotel is nice, helpful staffs, and clean. However, queue management at check-in counters can be improved.

10/10

Exceptional

19 Apr 2018

Norma

Great hotel!

It's a hotel which We would stay anytime! Excellent service, staff very helpful, extremely polite and couldn't do enough to look after us! Highly recommend! The room was very cleaned, reception always with a great attitude to help! Beautiful garden!

8/10

Excellent

11 Mar 2018

YICK MING

Old but value of money

Building is old but maintained 5 stars service

10/10

Exceptional

06 Feb 2018

Yuanfen

Perfect stay as always! I would only stay in shangrila Beijing.

10/10

Exceptional

24 Jan 2018

Raquel

Definitely earns a 5 star rating

Beautiful hotel, staff is very accommodating, the concierge services especially. Bed comforter was thin, I had to double up.

10/10

Exceptional

21 Nov 2017

Chung

Very nice hotel close to many universities.

This trip is mainly to visit Universities in China. This hotel offers a convenient location for this purpose. Overall this is a very comfortable hotel to stay. A large lobby area is good to meet a group of people.

10/10

Exceptional

21 Oct 2017

Jan

Elegant upscale hotel

My husband and I stayed here 3 nights recently. It’s a beautiful hotel with a lovely back garden (Shangri-La, perhaps). The staff and facilities were great. We especially enjoyed the swimming pool. Mostly Chinese clientell. HIgh-priced restaurants in the hotel, but there are others within walking distance. A drawback is the location - you need a car or taxi, as it is not near a metro station.

10/10

Exceptional

14 Oct 2017

Tom

Excellent location and very convenient.

Excellent location and very convenient to reach other places within Beijing. A great place for conducting businesses and meeting friends. Lovely garden from the hotel.

10/10

Exceptional

01 Oct 2017

Derek

Amazing hotel

5 star hotel at its best

10/10

Exceptional

25 Sep 2017

Nigel

Shangri-La is my favourite hotel chain in Asia!

I have stayed at various Shangri-La's around Asia, and the Shangri-La Beijing did not disappoint. Smooth check-in, good service, comfortable beds, nice room, and the all you can eat lobster brunch was excellent! Recommended for a trip to Beijing!

10/10

Exceptional

06 Sep 2017

Sid

First time stay in Beijing Shangri-La, great experience, and enjoy the stay. Lobby Coffee shop is great place to meet

8/10

Excellent

03 Sep 2017

Sam

Nice room but bad breakfast.

The breakfast costs more than $40 US dollars but the quality is on 40 Chinese yuan level.
The omelet they make is not omelet at all. The bacon is hard to chew. If it is normal for them because they are not good at making Western food but even the Chinese food there is horrible.
The steam bun has no flavor. The wonton soup is so greasy and taste like the leftover.
Other than that, the room is clean and comfortable. The staff is nice and helpful.

10/10

Exceptional

31 Jul 2017

Man Tak

A 30 years old Beijing Home Sweet Home Shangri La

This hotel is 30 years old. I have stayed in this hotel so many times since 1987. It is the best hotel that keep a unique standard of a five stars. It is so old but it's has keep his uniqueness. Anyway the hotel needs to fixing up. However everything in the hotel still function well. Like the Chinese restaurant the coffee shop is great but it closed very early which does fit the Shangri La business and family style. We arrive at 10:00pm there is nothing to eat except room service. We used to be able to enjoy a late super. But we no longer have an opportunity. The lobby lounge is still good place to hang around after a nice dinner. Everything is wonderful like old memories but super over priced. Three cups of tea cost about 100.00. With the atmosphere maybe it really worth. Next time you give it a try and let us know. While I still it a five stars and five happy smile is because it feel like home a 30 years old home in Beijing. My first home in Beijing. You will get what you think is good in Beijing Shangri La Hotel.

Family

8/10

Excellent

24 Jul 2017

Peter

Good hotel but I would rank a 4*

Good standard hotel .
Service not quite up to the standard of other Shangri La hotels I've stayed at.

8/10

Excellent

21 Jul 2017

Verified traveler

It was a little far off from the city centre but otherwise, facilities were great.

10/10

Exceptional

07 May 2017

Arlita

Everything and everybody are nice.

The staffs are ver helpful and very attentive to details.

10/10

Exceptional

03 May 2017

Verified traveler

Lovely and clean,staff were excellent its a little bit further out of the center of Beijing

10/10

Exceptional

19 Apr 2017

Ricardo

It was a good stay , no big complains.
The room were I was staying was kind of humid but they had a dehumidifier ,so not a big problem.

The problem was when checking out, we were not refunded the full amount after deducting our expenses, so we are still checking with our bank, even the amount was not big but this is our right.

Family

10/10

Exceptional

02 Mar 2017

Jen

Was a fantastic place to stay - fab service!

Great check in and that set the tone for the whole stay.
I upgraded to the Valley wing and am so glad I did because that really made the stay amazing - included breakfast, happy hours, tea and coffees and overall was great to have a lovely room in which to work and also spend time together.

8/10

Excellent

11 Dec 2016

Jo

Nice hotel, lovely staff

Hotel staff prounounced my name correctly and were attentive and incredibly helpful

10/10

Exceptional

18 Nov 2016

Chew Heong

nice hotel...

My stay was great, except a minor thing like like if guest put \"DND\" do not disturb sign, then ur house-keeping group cannot call in asking for \"need any house-keeping\", I've out for the whole day & when back very surprise to see that room is already been tidy, even thought I've put the sign \"DND\", this shouldn be like that & respect what customers prefer...other than that everything was fine...

Family

6/10

Pleasant

30 Aug 2016

Todd

Very Disappointing

Had opportunity to visit three different Shangri la's on this trip. This was by far the worst. Location could not have been any worse and not sure why anyone would chose to stay there. The staff weren't of the same service caliber and had multiple issues with food service, broken coffee pots, delayed and wrong cocktails, food tables not being cleared etc. English skills also not as good as other properties. Rooms looked a bit dated and not much to do in the common areas, big deal as you are basically on side of a highway. Would not recommend. Spa was the sole exception. Lovely experience.

6/10

Pleasant

26 Aug 2016

Todd

Terrible location, just ok hotel

Not a great hotel. Terrible location with no services. Lots of service issues in the hotel. In general the hotel felt very dated compared to other Shangri La's

8/10

Excellent

17 Jul 2016

Verified traveler

Good price for the brand

Pleasant stay but furniture are old in the old tower.

10/10

Exceptional

12 Jul 2016

Verified traveler

Great service but old furniture in old tower

Great service and food as expected in Shangrila. Only complain is the furniture is \"antique\" given current newer hotels in that area at same pricing. I'm staying in old tower FYI and they have a newer tower.

10/10

Exceptional

28 May 2016

Verified traveler

Walking distance to the places where I go to visit on business

8/10

Excellent

13 Dec 2015

Verified traveler

Decent choice for Beijing visit

I've stayed here a few times over the years and it's a very good, well equipped, hotel. If being critical I'd say that in some areas the building is showing some minor signs of wear and tear now and that service wasn't quite up to the very high standards of earlier trips. But this is comparing to a high bar I experienced on earlier visits - still a very comfortable stay and would happily stay here again in the future.

10/10

Exceptional

16 Nov 2015

Verified traveler

Excellent hotel

Exactly as you would expect from a shangri-la hotel, everything was immaculate with a shopping mall, oriental garden and spa. Service was exceptional and always friendly. We checked in early with no issues and received a free upgrade.

10/10

Exceptional

01 Feb 2015

ER

Comfortable and convenient to Beijing's third ring

On checking in, we were told that we were booked in the Garden Tower, which was an old structure from 1987 and showed its age, and were encouraged to upgrade to the Valley Tower, that was only a few years old. I was surprised at such a significant disparity in the condition of the two towers, especially at the Shangri-la. I am glad we upgraded as the rooms in the Valley Tower are spacious and well appointed. From a walk-in closet to a bathroom with a TV built into the mirror, there are a lot of delighters. The staff is very friendly and eager to help. I didn't have the opportunity to eat at the hotel so I can't comment on their food service.

10/10

Exceptional

28 Jan 2015

Yale

Best hotel I have ever stayed

I have stayed in handful 5stars hotels around the world, this is hands down the most comfortable hotel I ever lived in.
Good service
Good amenities
Good location

8/10

Excellent

27 Oct 2014

World Traveller

Too far to thé places of interest.

Thé staff members have a lot to learn
in English communication...terrible TİME wè spent to make ourselves understood in all topics!
Thé rsvtn made via Expedia way NOT
properly given and wè were offered
different rooms then wè expected,no matter moře superior!