Kiranshree Grand

India , Guwahati
GUWAHATI, New Airport Road Sos Road Opposite Sos Children S
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18 reviews shown

2/10

Poor

26 May 2026

Usha

This experience honestly made me realize why big hotel brand names matter so much. Standards, professionalism, and guest care make all the difference.

Very disappointing experience for a so-called 5-star hotel. I booked this stay for my wife and son expecting comfort, professionalism, and hospitality, but the experience was far from it.

For a hotel that claims luxury standards, the customer service was extremely disappointing. A true 5-star hotel is not just about fancy rooms; it’s about how guests are treated. Sadly, this place failed badly in that aspect.

Paying around ₹12,000 per night for this level of service was honestly shocking. Even small streetside hotels know how to treat guests with more respect and professionalism. Would not recommend if you expect genuine hospitality and respectful service.

Family_with_children

2/10

Poor

25 May 2026

Usha

Temu version of a 5-star stay. I booked this place for my wife and son, and since my daughter was staying at the hostel next to the property, she stayed with them for one night. Paying extra was never the problem, but the way the situation was handled was disappointing and completely unprofessional.

A receptionist named Neha called them around 9 PM to demand extra payment because my daughter was staying there. Calling guests late at night over something that could easily be discussed politely during check-out is just poor hospitality. It felt less like customer service and more like harassment over a small issue.

For a place trying to present itself as “5-star,” the professionalism, communication, and guest handling were nowhere close. Definitely more Temu luxury than actual luxury.

Family_with_children

10/10

Exceptional

28 Apr 2026

Lisandro

Excellent option right in front of the new terminal.

Self

10/10

Exceptional

08 Mar 2025

Sudhakar

Leisure Partner

4/10

Poor

25 Jan 2024

Peter

😕

Leisure Partner

10/10

Exceptional

26 Nov 2023

Suhas

Great location near the airport, wonderful staff and the restaurant on the property has good food.
The rooms are spacious and the views from the property are peaceful.

Leisure Family_with_children

10/10

Exceptional

31 Oct 2023

Blaine

Very pleasant staff and comfortable room accommodations. Gym and Spa were great also (had a massage that was wonderful).

Leisure Friends

4/10

Poor

17 Sep 2023

Rakesh

It was noisy all night, may be some construction going on. There was no hot water in shower. Shower screen didn’t work.

Leisure Self

10/10

Exceptional

24 May 2023

Larry S

Loved it, with one small hiccup

The first night dinner buffet was a fiasco, with staff scrambling to fill the food area. Also no napkins, uncleaned place mats. It was strange. AFTER that, however, the hotel was perfect in every way. And man, do they keep that place clean! The staff were also very friendly! I'd definitely go back. Oh, and the outdoor pool is huge!

Friends_and_family Friends

8/10

Excellent

26 Feb 2023

Peter

Easy access to airport

Leisure Partner

8/10

Excellent

12 Feb 2023

Audrika

Liked staying here - very convenient if you have an early morning flight!

Business_and_leisure Self

2/10

Poor

04 Nov 2022

Suhas

THe rooms were poorly finished. One Restaurant, one bar, one Spa/Gym was all that it had. Not meeting 5* amenities requirements. Exposed wiring in the bathroom near the shower. WiFi broken in the room. Wa asked to share neighbouring room’s.

Business Self

8/10

Excellent

29 Nov 2021

Devleena

Internet and AC issues. Otherwise excellent!!!

Leisure Self

10/10

Exceptional

26 Nov 2021

Devleena

Property doesn’t accept international debit cards (visa). Wanted me to pay cash. There was a very loud wedding party. Couldn’t sleep all night because of their blaring music. The power kept tripping and kept resetting the AC temperatures every time it tripped and hence cause me to wake up multiple times at night shivering in cold.

Leisure Self

10/10

Exceptional

10 Oct 2018

John

Pleasant stay.

Good hotel, remote and quiet location.

10/10

Exceptional

07 Oct 2018

John

Convenient and Comfortable