Name: Key West Inn - Roanoke
Address: 2983 Hwy 431, Roanoke, 36274, US

8/10

Excellent

28 Jun 2026

Sheryl

Affordable nice spot for a weekend trip lots of food choices nearby. Staff nice an helpful

Self

2/10

Poor

24 May 2026

Ashley

Rude couldn’t sleep etcvvvvv

Partner

10/10

Exceptional

14 May 2026

Crystal

Nice and clean

Partner

4/10

Poor

10 Apr 2026

Malinda

The room was clean, the parking for the room behind the hotel was questionable. The some of the local people informed us of safety issues

Partner

2/10

Poor

04 Feb 2026

Michael

Room smelled like cigarette smoke I know it was a smoking room but was bad

10/10

Exceptional

03 Feb 2026

Crystal

Staff was courteous and room was clean and comfortable

Partner

2/10

Poor

26 Jan 2026

Richard

the first night everyone was polite and cordial so i reserved and paid the same through expedia and they called 7 times demanding payment which had already been made i went to show them they said going to call police
even and then said never mind have to llesb

Business Family

8/10

Excellent

01 Nov 2025

Matt

Yes, the room was very clean!!!!!

Self

4/10

Poor

28 Oct 2025

Cindy

Cockroach in room, no parking for truck & trailer, no breakfast, very old place.

Partner

8/10

Excellent

19 Oct 2025

Alan

For the price, it was very good. Although in serious need of refurbishing, the room was clean, the beds were relatively comfortable, and everything worked. Really, the only negative would be that they need to invest in a water-softening system.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Betty

The guy at the desk is super nice. The room was clean. I would stay here again.

Leisure Family_with_children

10/10

Exceptional

30 Sep 2025

Brandee

Overall great stay

Self

8/10

Excellent

25 Aug 2025

John

Close to pizza hut

Business Partner

10/10

Exceptional

18 Aug 2025

Richard

All cleaned up and ready for good customers. No riffraff, clean updated rooms. Very pleased.

Leisure Pet

6/10

Pleasant

05 Aug 2025

Joel

The rooms weren't updated. No breakfast. Dirty.

Business_and_leisure Family

8/10

Excellent

11 Jul 2025

Arthur

off the road and no noise

Leisure Self

6/10

Pleasant

27 May 2025

William

Terrible but I love this app

Partner

8/10

Excellent

19 Apr 2025

Scott

The room was fine for what it was. Shower drain took 10 mins to empty. Nice people, low price.

6/10

Pleasant

14 Apr 2025

William

More service very slow!

Business

2/10

Poor

05 Apr 2025

Jordan

Dont do it.

The motel was disgusting. Said they offered breakfast. No breakfast. Crusty stuff on the blankets. Terrible.

Partner

8/10

Excellent

27 Mar 2025

William

A ten out of a hundred

The service and quick to get me and my companion into the room! That’s is definitely a plus!

6/10

Pleasant

15 Mar 2025

William

It was very clean and very quick service!

Partner

4/10

Poor

26 Feb 2025

Tanaisa

This hotel is a 2/5 star rating at most . When I checked in . I spent hours and hours cleaning this hotel up … The bathroom door was broke , stains on the sheets , the hair dryer didn’t work and the refrigerator was just filthy , but it was very spacious & staff was very sweet. The cleaning needs a lot of improving

Leisure Friends

6/10

Pleasant

07 Dec 2024

Sierra

it was good for a quick stay

10/10

Exceptional

11 Oct 2024

Michael

My family and I stayed here to avoid the hurricane…..The room was clean and staff was great not to mention affordable & pet friendly
Thank you for keeping us safe during this stressful time!!

Friends_and_family Family

10/10

Exceptional

30 Sep 2024

Alana

Everything about this property fits our needs. They accept dogs without any weight limits and it’s the only good hotel in town. It’s right in the middle of town. They are also doing consistent updates on things that were outdated.

Leisure Family_with_children

2/10

Poor

25 Sep 2024

Martine

The light fixtures had exposed wires. Bedbugs!!!

Business

2/10

Poor

05 Sep 2024

John

Was supposed to be a non smoking room.Burn hole in bed cover.room smelled smoky.was supposed to include breakfast. Door was locked to eating area and no attendant at desk. Then would not give me a receipt at check out.will not stay there again.

Business Self

8/10

Excellent

26 Jul 2024

Brandi

Cvvvh

10/10

Exceptional

29 May 2024

Alana

We stay at this hotel frequently and even though there are somethings broken at the property, they are diligently working to fix the issues. They are steadily updating the facility. We enjoy our stays there, especially for the good prices that they offer.

Leisure Pet

6/10

Pleasant

20 May 2024

Erica

The place seemed very nice but when we were leaving we saw a cockroach

Leisure Family_with_children

2/10

Poor

29 Apr 2024

Dillan

When we arrived at the hotel we noticed it was very dirty outside, upon trying to enter our room we had trouble opening the door (needed a swat team). The pillow cases and bed sheets were stained, the roof of the bathroom looked like it was going to cave in. This place is nothing like the pictures.

8/10

Excellent

22 Apr 2024

David

Staff was nice and helpful, place was clean and quiet.

Leisure Partner

4/10

Poor

23 Mar 2024

Veronica

Bad customer care

The rooms were clean but the person at the front office was not helpful at all I asked her to put my two rooms together and she said she couldn’t then I asked her if I had to pay extra I would and she still didn’t want to do it that’s why I will not stay here again at all

Friends_and_family Family

2/10

Poor

15 Mar 2024

Brett

Broken locks, holes in the wall, loud music. Party in the adjacent room with people coming and going, weed smell in the air. We left and went to another hotel

Business_and_leisure

8/10

Excellent

09 Mar 2024

Michael

Key West Inn is located next door to a pizza place. There is no clear signs of where their drive is if you’re heading southbound. The ice machine was out of order. Property had plenty of parking and rooms were spacious.

Leisure Pet

2/10

Poor

12 Feb 2024

Kimpley D

Hotel smells horrible. The rooms are dirty and dusty, if you could sleep in the bathrooms that would probably be the cleanest place in the entire room. There is going to be properties opening in the Roanoke area very soon; these properties are going shut down this filthy and disgusting place, as it has been taken over by a group of people that do NOT care about it's occupant. Electrical shortages throughout the entire room (plug in one thing & the other side of the room's outlet won't work). I will NEVER stay there again.

Business_and_leisure Family

4/10

Poor

24 Nov 2023

Edward

Small dogs are welcome if you pay $15. Take it or leave it attitude. My dog is cleaner and quieter than some of the other guest we saw. Breakfast? Yep if you want packets of oatmeal. No OJ or juice. Had a gallon jug of low fat milk sitting out.

Leisure Family

6/10

Pleasant

23 Nov 2023

Sheila

Rooms clean but things in and around room need repaired

Leisure Family_with_children

4/10

Poor

08 Sep 2023

Thomas

Great Price! But ????

The rate should speak for itself. I must say, I slept well and there was plenty of hot water. However, the towels were thin and small. The shampoo were in ketchup packages. The shower handle came off in my hand. The outlets were scummy. Ironing board but no iron. The vanity was seriously cracked. Exposed cables reaching across the wall. The door that adjoined the room was broken and the hotel placed a dresser in front of it to keep out people who may open the door. The folder for the key card appeared to have been recycled by previous residents. No elevator if you are on the second floor. No USB connections for charging. Very outdated room but good coffee pot and I slept well. Walking distance to eateries. Third world experience in AL.

Self

8/10

Excellent

26 Aug 2023

Stacey

Was a good stay and quiet although had one dirty pillowcase and dirty coffee maker!

Leisure Partner

4/10

Poor

22 Jul 2023

Deb

Advertised pool yet pool had been cemented over years ago … advertised breakfast from 6 am - 9 am but at 7 am office door locked and no one there and breakfast later only had very minimal breakfast food … noisy neighbors … not very clean - actually had worries about bed bugs but none found.

Leisure Family

2/10

Poor

18 Jul 2023

Myra

Online it look beautiful. In person ot was nasty with roaches and bugs.

2/10

Poor

12 Jul 2023

DEBRA

Booked a non-smoking room was given a smoking room. The room smelled horrible. We left, drove to our next destination, spent the night there. Won’t ever be back to this motel. My gift to you, was the payment I made that was non-refundable!

Leisure Partner

10/10

Exceptional

30 May 2023

Debra

great area

we enjoyed our time staff was pleasant. our stay was 4 days. will stay again if back in the area.

Friends_and_family Friends

10/10

Exceptional

21 May 2023

Jody

Can tell family owned. Very polite and friendly, they care about their hotel. Very clean. I would stay hear again and recommend it

Business_and_leisure Self

6/10

Pleasant

13 May 2023

John

Dingy,dated decent for the dollar

Leisure Partner

10/10

Exceptional

12 Apr 2023

Robin H

Pillows too thick :)

10/10

Exceptional

02 Apr 2023

James

Nice,clean,well kept and comfortable. The only issue was our TV didnt wor. But that was no big deal. I was too tired to watch it. Great stay over all..

Partner

2/10

Poor

31 Mar 2023

Ruben

no words

6/10

Pleasant

19 Feb 2023

Darlene

No breakfast

The door to an adjoining room did not lock properly. There was no breakfast. Everything else was ok.

Partner

2/10

Poor

30 Jan 2023

Benjamin

Remodeled? I high disagree!!!

This hotel was supposed to be completely remodeled. However it couldn't be more farther than the truth. The best place for me to start would probably from the outside in. When you first come to the property the front looks nice, that is until you get to the back, then you get to see the trash dump. The walls in the room had a hole in it and what looked like black paint splattered behind the door. The bed was sitting almost all the way on the floor and had burn marks all over one corner of the blanket. All the rest of the furniture was either dingy or broken. Two out of three of the lamps didn't even have bulbs in them. The people next to us was slamming their door closed most of the night. We even had a couple of times that it sounded like someone was trying to open the door to our room. I would not recommend this hotel to anyone that I liked and even some that I didn't. Needless to say I will NOT be staying her ever again. I will sleep in my ca first.

Partner

8/10

Excellent

16 Jan 2023

James

Room was clean and comfortable for an overnight stay. Breakfast was good, but no staff were around, not in the
breakfast area or at the front desk for checkout.

Leisure Partner

4/10

Poor

06 Nov 2022

James

Killed numerous roaches, staff walked in twice without knocking and waiting to see if anyone was inside and had to go down to the main lobby to get more towels because they were not replaced when the used one were picked up for cleaning.

Business Self

6/10

Pleasant

22 Oct 2022

Verified traveler

It was ok

I was staying here for business. This is located in a small town so I didn’t expect too much. The front desk attendant was friendly. The rooms need to be completely remodeled and the thermostat on the AC unit didnt work, though it still cooled and heated which is most important.

Business

10/10

Exceptional

30 Sep 2022

Deborah

Friendly staff. Nevered complained my son woke up crying very clean rooms

Business_and_leisure Family_with_children

10/10

Exceptional

17 Aug 2022

Daniel

Key West Inn

The room was clean. The site needs some maintenance. Other than that is was OK.

Self

10/10

Exceptional

08 Aug 2022

Catherine

Great place to stay.

We are moving to the area. The owners are very friendly. The room is very clean.
The have a light breakfast each morning.

Partner

6/10

Pleasant

20 Jun 2022

william

Great rates

10/10

Exceptional

12 Jun 2022

Kokeithia

The staff is always nice

Leisure Family

8/10

Excellent

11 Apr 2022

GinaRee

Maid was nicest friendliest and most helpful of all

Leisure Friends

2/10

Poor

13 Mar 2022

JONATHAN

Generally dirty. noisy. Front desk staff working in Pajamas. Lots of simple things can be changed to make this place a whole lot better.

Business Self

10/10

Exceptional

25 Dec 2021

TAMMY

Great Trip

Once again we had a wonderful time at this hotel. The staff was extremely friendly and everything was very clean. We will definitely be back.

Friends_and_family Family

6/10

Pleasant

30 Oct 2021

Verified traveler

Sleep time

Business trip, only came to sleep for a few hours and go.

Business

8/10

Excellent

08 Oct 2021

Jaime

Clean place to lay your head

Staff is not real friendly. There was no breakfast as described. The room wasn’t bad though. It was clean and comfortable.

Partner

4/10

Poor

06 Oct 2021

Robyn L

The hotel is offering free breakfast and WIFI but when you walked in to check in, there were clothes unfolded and car ties all in the lobby. When asked about the breakfast they said COVID, well they didn't provide a bag breakfast or nothing. The pool and all amendities are closed. The shower curtain has mold all over it. The floor was fility,. I had to take a towel and clean it, it was completly black. I was too scared to sleep on the comforter as I asked for a non smoking room and the comforter was covered in cigarett burns. Just a really dirty hotel. Staff is not friendly at all.

Business Self

4/10

Poor

20 Sep 2021

melody

Not very clean

Business

6/10

Pleasant

21 Aug 2021

Angel

.

Business_and_leisure Family_with_children

8/10

Excellent

02 Aug 2021

Verified traveler

The rooms are really nice. The flooring and the colors match. Their is plenty of lighting in the room. Lobby needs some work and needs better landscaping. Overall nice and clean hotel. Exceeded my expectations.

Leisure Family_with_children

6/10

Pleasant

18 Jul 2021

Verified traveler

No breakfast as listed..No swimming pool open as listed..No place for physical activity..
No place to have fun on the property except the room that you are living in

Leisure Partner

2/10

Poor

09 Jun 2021

Verified traveler

They wouldn't give me a room even after I paid through Expedia . And I'm having to contact Expedia about a refund on a non refundable room

Leisure Self

10/10

Exceptional

17 May 2021

Verified traveler

This is my go to location going between Columbus GA and Anniston Al all the eatery are within walking distance.

Leisure Self

2/10

Poor

03 May 2021

Verified traveler

Extremely rude. I had booked months in advance and got called a few hours before check in telling me they never got the reservation and that for me to have a room, I would need to pay extra.

Leisure Pet

2/10

Poor

02 May 2021

Verified traveler

They did not honor my reservation. They said they were booked and Travelocity should have never allowed me to book a room.

Business_and_leisure Family

6/10

Pleasant

19 Apr 2021

Verified traveler

Felt check in staff made the process very impersonal. Office was a mess with boxes and stuff stacked around. Towels were cheap quality and needed to be replaced.

Leisure Friends

10/10

Exceptional

05 Apr 2021

Verified traveler

Very clean and apparently updated. Solid value!

Business Self

2/10

Poor

01 Apr 2021

Lynn

Terrible hotel

The only hotel within 25 miles of where we needed to be. Terrible, terrible condition!! No smoke alarm working, wires of it fully wxpossed, hanging from ceiling!! No face plates on outlets, exposed wires!! Dirty bathroom. If there was another hotel in the area, we would have left and gone thete

Partner

2/10

Poor

29 Mar 2021

Verified traveler

The hotel is very run down and dirty. The television and half the lights in my room did not work. The smell of cigarette smoke from outside got sucked in through the air conditioner. Unfortunately not a lot of choices to stay in this town

Business Self

6/10

Pleasant

21 Mar 2021

Jonathan

Room not available?

I booked this hotel on hotels.com. I requested a queen room with two queen beds. The website said they had 2 rooms left. I arrived to check in and they did not have my room available. They had one king left. I took it but I had 3 other people with me so 2 of them had to sleep in the floor.

Friends_and_family Family

4/10

Poor

18 Mar 2021

Verified traveler

Huge hole in the wall behind the bathroom door. Shower rod falling and towel rod falling.

Business Self

2/10

Poor

09 Mar 2021

Verified traveler

I drove up from Florida for a fishing tournament in Alabama and this was available. For starters, the front desk was incredibly rude. The lobby looked like it was being used as a storage facility for personal belongings, boxes etc.. The hotel at this time is reservations only and I had a online reservation for a single king no smoking. NOT AVAILABLE. Yet the clerk did inform me of the higer rated room which was available . Im exhausted and Now my bill is 40 bucks more. I get to the room and turn on the light, it's not bad; at first glance.. when I turned sour was the next morning, I dropped something behind the night stand and had to get it back. My item was almost eaten by the family of toenail clippings and what seemed like 15 years of dirt and what looked like dried blood and possibly some other fluids of sort. At this point im a little grossed out, but hey I am a Marine and I've been in some sticky places so I can get passed this. When you find filth everywhere you look that is when it becomes daunting and quite questionable. More dried blood on the already broken hair dryer, towel rack was barely hanging on to the last threads of a drywall screw. A host of algae blooms was rampant in the shower, which forced the wearing of shower shoes. The microwave had a full meal, if you dared scraping up the bits and pieces left behind. All in all, I would rather go back to combat and sleep in the dirt than stay here. I POSSIBLY STAYED IN A CRIME SCENE

Business_and_leisure Self

2/10

Poor

23 Dec 2020

Rhonda

The room was horrible i had to clean my own room when i arrived, we got the jacuzzie room and when we turned it on black crap came out of it and i do mean alot .. I DO NOT RECOMMEND THIS HOTEL TO ANYONE!!!

Friends_and_family Partner

8/10

Excellent

09 Dec 2020

Pam

Only place in town and it's cheap

Not a real neat place you can look in the door to the lobby and it's like a storage room is not like a Lobby the tiles in the bathroom or falling off a very easy fix it was mold up on the wall by the shower head. The paint on the wall was like chipped off all over the place it's just not a very well kept place the headboard on the bed was missing a big chunk out of it in the middle. I was quiet there's several people stay in there that are contractors that work stay in there it's the only hotel in town so you don't have much option LOL the girl at the front desk was very nice I guess her mother wonder why I was talking to her so long came run around the corner and looked at me course or not Native Americans they're Pakistani or Indian or something but they were real nice and friendly but the place needs a little bit of more attention to detail for it to get a five star review. And for breakfast they had yogurt and honey buns

Business

2/10

Poor

05 Dec 2020

Verified traveler

Very dirty and unkept. Had I not been too tired I would have gotten back in the car and driven further.

Business Self

4/10

Poor

13 Oct 2020

Verified traveler

The hotel was worn down and not very inviting. Holes in the plaster and the sheets/bedding was very outdated.

Friends_and_family Family

4/10

Poor

24 Sep 2020

Lynn

Only hotel near the place we were visiting, otherwise we would have stayed simeolace else.

Friends_and_family Family

2/10

Poor

27 Aug 2020

JOSEPH

Don't stay here!

Bed linens were clean but everything else was not, sofa was stained and damp, desk chair was stained, floor was sticky, toilet rocked back and forth, paper holder was torn out of wall as were the soap shelves in the shower.

Business

6/10

Pleasant

14 Jul 2020

kianna

It was ok but it could have been a little more cleaner.

Friends_and_family Friends

10/10

Exceptional

16 Jun 2020

Wendolyn

Very pleased!!

My stay at this hotel was wonderful. Clean and updated room but my kids and I was disappointed because the pool was closed. And the continental breakfast was unavailable due to the pandemic. But after all of that I'll still stay with them again.

Friends_and_family Family

8/10

Excellent

15 Jun 2020

JAMES

AVRAGE

ROOM WAS OLDER BUT IT WAS CLEAN AND NEAR OUR WORK. WAS A NONSMOKING ROOM BUT SMELLED OF SMOKE. FRONT DESK WAS NICE.

Business

6/10

Pleasant

12 Jun 2020

Ronton

We had no issues was a number of room as my daughters wedding was in town.. most all had a favorable experience!

Friends_and_family Family

6/10

Pleasant

31 May 2020

M.hackson

I booked a non smoking room and it smelled like smoke! No toilet paper, two very small bars of soap no shampoo and conditioner. Not very clean at all. The linens were clean but the room was so dusty. You don’t have much of a choice in this little town.

Friends_and_family Family

10/10

Exceptional

13 Apr 2020

Hollis

Great experience

Clean and comfortable room at a very fair rate. Service was friendly and prompt.

Self

4/10

Poor

24 Mar 2020

Annom

I didnt like the fact i stayed an entire week, and didnt ask for room service because i didnt wanna sit and watch them clean my room, where else am i to go? Anyways...that i got jipped on towels and toliet paper. Yes i asked, never was brought. Roses next door made it better for us with their 2$ adult towels and 2$ 6 pack of TP, but when they charged me 50.00 for sheets, that i took off and brought to their wash room, the moment i woke up, thrilled that mother nature decieded i needed clean sheets at almost 1am. Then they told me my ran was so nasty?? How when i swept and wiped the whole shabang tryna be nice. And had to pay a deposit to stay again, and im not even sure if it was really returned ywt. But i was told i was refunded. Fingers crossed

Leisure Family_with_children

4/10

Poor

27 Feb 2020

Roosevelt

I arrived at the hotel late on a very cold night. I get to the room after I checked in and the first thing I did was check to see if the room had hot water before I moved my things in. I checked the water from the sink and it was very hot so I move my things into the room to prepare for my shower only the discover the shower had no hot water.

Business Self

2/10

Poor

21 Feb 2020

Barbara

Overall property was a mess trash and junk all over. Looks like carpet was replaced with different flooring and there was carpet not cleaned up at end of stairs. Refrigerator was dirty. Room had a odor.

Business_and_leisure Family

8/10

Excellent

15 Feb 2020

Willie

Customer Service Makes The Difference

The room was a little rough with minor imperfections, such as, a small hole in the bed sheet, grimy shower head, small cosmetic damages along the wall. However, Vernda, (at the front desk) was more than helpful with offering assistance, as well as showing awesome hospitality not just for the hotel, but also in informing me about the area restaurants, events, and activities.

Business

6/10

Pleasant

12 Jan 2020

Chiquita

It can use a little updating. Had no phone in the room

Friends_and_family Family

6/10

Pleasant

09 Jan 2020

Denzil

Middle of the road.