Highland House

8/10

Excellent

12 Jul 2026

Diana

Nice room for two - studio. No kitchen stove or dishwasher. No ice in room or on property was a big downfall.

Friends

10/10

Exceptional

28 Jun 2026

Gary

The room was fine but the extreme disrespect of the younger generation staying in the hotel at 2 in the morning towards us and the other travelers were absolutely uncalled for. Screaming obscenities and yelling at 2am and we stepped outside of our room and asked them to please be quiet. And the lady across the room even stepped outside of her room and asked them to be quiet. There needs to be some type of security or something other than calling the front desk at the bottom of the hill. I know there are signs about peace time after 1130pm but these were drunk kids who couldn’t even stand up. Not to mention the smell of weed throughout the 4th floor where we were staying. This is our 3rd year in a row staying at Highland House.

Partner

4/10

Poor

09 Jun 2026

Patrick

The room was clean. BUT it took an act of congress to get into the room.

I received NO INSTRUCTIONS on how or where to check in. I did a virtual check in, which supposedly gives you this Bluetooth connection to unlock your room door. This worked 25% of the time. It once took me 30 minutes to get into my room because it “could not locate the room.” That’s unacceptable.

Finally, went to the other side of the village and was told by someone I could get a normal hotel key card from the service desk. That would have been great to know from the beginning. It didn’t even tell me my room number. I had to figure that out too.

Icing on the cake, drum roll please. NO HOT WATER. Yep. Had to take an ice cold shower on my birthday because the hot water was not working.

So I could barely get into my room, and on top of that, couldn’t even provide basic necessities.

I paid $550+ to stay here for two nights, received no instructions, could barely access my room, and had no hot water the first night.

Stay somewhere else, they can’t even get the basics right.

Only reason it’s not 1 star is because the view from the balcony was nice, easy access to the village/slopes, and staff was nice.

Partner

4/10

Poor

08 Jan 2026

Brady

No hot water.Staff not helpful.

Business

4/10

Poor

04 Oct 2025

Dean

The trip was to take a ride on the train in Cass . We were there to enjoy a pleasant time with expected accommodations to be appropriate (clean, comfortable and accessible) None of which were available or a person to express our disappointment. We left a day early because of the conditions.

Partner

8/10

Excellent

21 Sep 2025

Mia J.

Great condo, hotel.com didn’t give any chk in info

The condo itself was lovely. Very clean, comfortable blankets and pillows. We appreciated how nice it was. The issue is that we showed up at 9 o’clock on Friday night and there were no signs, no information on how we were supposed to check in. I ended up wandering the village and I found another couple who told me they had the same experience and let me know where to go. If you’re going to rent out rooms at hotels.com, you need to give better information on what to do when you arrive.

Partner

10/10

Exceptional

23 Jun 2025

Kate

Very nice, wish there was dish soap. I had a wonderful stay

Leisure Partner

10/10

Exceptional

21 Jun 2025

Amy

Excellent experience even in the midst of a large, crowded event!

Leisure Family

6/10

Pleasant

16 Mar 2025

Edward

Nice staff

8/10

Excellent

09 Oct 2024

Richard

Nice place overall. Carpet could be replaced, kitchen sink drains slow, small microwave over sink not operating.

Friends_and_family Family

10/10

Exceptional

07 Oct 2024

Joel

One of the best mountain/ slopes views, right in the Snowshoe village, steps from everywhere, even the shuttle. Cozy apartment, with everything you need.

10/10

Exceptional

12 Jan 2024

William

Overall, a very nice room and property. We had a couple problems with electronic key access (to our room and to the front door). While inconvenient, staff always addressed the problems quickly. Make sure you read the check-in instructions and look over maps so you know where to check, etc.

Overall, very nice...we will be back and stay in the Highland House.

Leisure Family

8/10

Excellent

22 Dec 2022

Clifford

Ski trip

Ski in ski out, great location. No services offered at the highland house. Must check in at other location.

Friends_and_family Family

10/10

Exceptional

25 Feb 2022

Christopher

Great property and location. Also there’s no front desk. Check in is at Allegheny springs which is at the end of the village.

Leisure

4/10

Poor

05 Jun 2021

Verified traveler

When we arrived we could not get in our building. The place was like a ghost town. Finally found another building that we could get in. Turns out that’s where we were to check in. No information was ever provided to tell us that. No signs either. I called numbers for the Highland house and was told they were closed for the day. It was around 6. You would think phones could be forwarded to the desk in Allegheny where we finally found a person. . Almost everything was closed. We’re unable to take advantage of the amenities. Disappointed.

Leisure

10/10

Exceptional

23 Jan 2021

Verified traveler

Great location for ski in/out. Condo was spacious. Check in was easy and efficient.

Partner

8/10

Excellent

14 Jan 2021

Courtney

Check-In

Check in was awful. There was no direction on where to go for check in. We walked around for an hour before we found someone coming out of the highland house to ask. Overall a great stay! Nice room. Now that I know where to check in at I would book again.

Partner

10/10

Exceptional

15 Dec 2020

Patrick

Great room /location

I really enjoyed this property. I will start with one thing that can be improved and move to the rest which is positive.

1. Check-in location is NOT at the highland location. It’s up the street in a separate building. Several attempts to call and find out did not go well. I realized this was an ongoing issue as another family was wondering around trying to find the check-in location. Once I located the check-in location my experience got much better.

2. Unloading the car and finding the room was easy, the room looked amazing (I recommend the 4th floor which is the top floor).

3. The room was warm and had a fireplace and porch/balcony looking over snowshoe. I would recommend getting updated pictures of the property as the property looked much better than what was displayed on Hotels.com (this is a good problem IMO).

4. You get a locker to lockup your snowboarding/ski equipment that’s easily accessible from the slopes.

5. Location was right in the middle of the village which made getting coffee/food easy.

6. Parking is across the street, you get a parking pass. Make sure it’s showing as I noticed a tow truck making its rounds around the property (parking lot). I didn’t see it towing anyone, but it was driving slow looking at each car. My car was just fine as I backed in with the parking pass showing. I took pictures just in case...

7. Checkout was easy by calling and giving your room number and location.

Wonderful property!

Friends_and_family Family

10/10

Exceptional

06 Mar 2020

Verified traveler

The Highland House is in an excellent location. We needed pillows and other sheets and they were very timely providing them to us.

Leisure Family

4/10

Poor

23 Oct 2019

Rachel

The property is beautiful. Our condo had mouse droppings on the bed and on the dining table. The fold out couch was broken. The heater made a ticking noise that was irritating.

Leisure Partner

10/10

Exceptional

14 Mar 2019

Verified traveler

I like this property very thing was convenient and the activities were fun!

Leisure Friends

8/10

Excellent

25 Jan 2018

Ken

Fun place.

Great location and cozy accommodations. We will definitely be staying here again. If there's was anything negative to report it would be that checking in process isn't very clear.

Family

6/10

Pleasant

12 Jun 2017

jessica

Our throw pillows and bed skirt was ripped. Extra blankets for pull out sofa was ripped as well. Toilet bowl was stained black! All the walls were marked with black scuff marks, looks like it hasn't been painted in years! A pool is on the amenities list but you have to walk to a different area in the resort to get to pool! No close parking when trying to haul luggage. Beautiful mountain view!

Family

6/10

Pleasant

12 Feb 2016

Ruby

Nice location

Great location, everything is near by. Only complaint would be the cleanliness of the rooms.

10/10

Exceptional

25 Jan 2016

Pam

Great 1 br condo on the ski slopes

The Highland House was a great place to stay on snowshoe mountain. Great location at the village plaza.

6/10

Pleasant

22 Dec 2015

Tim

Not pleased

This is the perfect place to stay if you enjoy very small spaces. It's small when the foldout sofa isn't open, but when it is, you can barely turn around. Small TV that cannot be viewed from the bed which was on other side of room. Opened the blinds to enjoy the beautiful mountain views only to discover they hadn't been cleaned for a very long time, one of them looked as though something had been spilled on outside and ran all down the window. You check in at a sister hotel (and not until 5 pm!), so there was nowhere to go nearby to make a request or lodge a complaint. To call family members on another floor, couldn't just dial their room number, each room had a long, full-fledged phone number assigned to it. WiFi was only good in your own room, not all over the facility. Hated the entire experience. Will never go back.

Family

8/10

Excellent

01 Dec 2015

Beth S.

Great location

The only real problem we had was check-in. There is no check-in at the facility. We were sent to one location which was closed for summer. Then we had to go to another location to actually get checked-in. Location was in the middle of everything which was nice. Parking across the highway not so convenient.

Partner

8/10

Excellent

29 Sep 2015

Susan

Nice weekend get away

This was a nice hotel for a weekend get away. Check-in was a little hard to find (late at night plus foggy). Wish the weather had been better - resort offered a lot to activities to do (weather permitting).

Partner

8/10

Excellent

25 Mar 2015

anne

first of many

Great stay! Nice kitchen, easy lockers for ski equipment, comfy bed, fireplace! We will be back! (and DAILY housekeeping - what a luxury!)

Family

10/10

Exceptional

25 Feb 2015

Court

Great Trip

Great room, great place. Little small with 4 people and the pull out bed was terrible, but very cool place.

Family

6/10

Pleasant

20 Feb 2015

Bill

Close to slopes big plus. Rooms much smaller than we were led to believe.

8/10

Excellent

15 Feb 2015

Verified traveler

Had a great stay.

Was right on the slopes and in the middle of the village.

Partner

10/10

Exceptional

07 Feb 2015

Amanda

highland house at snowshoe was perfect spot!

It was perfectly located to get on and off the slopes easily. The slopes go off to the left and right so it makes it easy to move around the mtn and get back. Highly recommend this spot. The hotel was nice, clean, lockers downstairs for ski's was nice touch. They give you a locker combo when you check in.

Partner

8/10

Excellent

28 Jan 2015

Verified traveler

More Storage-

you can't beat the location as it is a 100 foot walk to the top of Ballhooter run out the back door ski lockers, Some recommendations: have the owners purchase some storage space for their guests. There was very limited storage area for ski clothes, boots etc, I guess its not bad if you don't mind living out of your suit case. Seems like an in expensive fix to me.

10/10

Exceptional

14 Jan 2015

johnny

great trip

hotel was nice and in good condition. located right next to the slopes. great trip

Family

6/10

Pleasant

10 Jan 2015

Andres

Family on the snow

Great location! Looked allitlle run down but good time I would go back for sure

Family

10/10

Exceptional

30 Dec 2014

Laura F.

Highland House

Great location, great resort. Remember to check in at Top of the Mountain. There is no reception desk at Highland House.

Family

10/10

Exceptional

22 Sep 2014

Verified traveler

Beautiful room and the advantage of AT&T cell phone coverage.

4/10

Poor

07 Feb 2014

Kieran

WV mountain top

This place doesn't understand the meaning of hospitality. I injured my hand in their parking lot and was refused bandages while bleeding in their lobby, because they were afraid of liability, for this reason alone I'll not be back. Also there was a weird looking bacterial foam growing out of the hot tub, the extra pillows were decorative and covered in stains, no Wi-Fi!, and most service staff around the resort didn't seem to want to be there either. Skiing was good but I would stay as far away from Snowshoe owned properties as possible.

8/10

Excellent

05 Feb 2014

Danielle

Nice location to slopes

Small room if you try to fit four people. Nice small kitchenette. Restaurants all seemed to serve the same food, just have different location. Very convenient location to the slopes, shops, restaurants, conference center. Very clean. Didn't use hotel amenities. No real lobby area to sit by a fireplace and have a drink.

2/10

Poor

28 Jan 2014

Jccapita

Bed was broke

Snowshoe was amazing as always and the hotel itself was actually pretty stunning. BUT, what was supposed to be a queen sized bed in our junior suite was actually more like a full, and to top it off the slats in the bed springs were broken. Needless to say both my fiancé and I woke up with aching backs, but when we called the front desk to ask for another room they said they were fully booked. They sent the head housekeeper with an extra comforter but that obviously did nothing. They gave us a free brunch at one of the local restaurants, but that certainly did not make up for the huge amount of money I spent on our trip.

Partner

8/10

Excellent

08 Jan 2014

Larry

Annual father/son ski trip

Overall great place to stay! Convenient to everything - lifts, dining and fun. Only issue is room was too warm even after turning heat down. Probably a good thing for cold natured people considering it was 6 degrees but we had to open the door to let some cool air in. Will stay here year after year from now on!