Ingenia Holidays South West Rocks

8/10

Excellent

23 Jun 2026

Neil

It was Ok. Only stayed for 1 night and didn't use park facilities. Room was average... good. Had everything that you would need that I didn't use.

Self

8/10

Excellent

21 Jun 2026

Max

The staff at Ingenia South West Rocks are very pleasant friendly and helpful.
We stayed in the 2 bedroom Accessible Cabin with our adult son who is in a wheelchair for three nights. The complex is situated in a beautiful area and is very well maintained.
The facilities were among some of the best we have experienced.
Travelling with a disabled person particularly wheelchair dependent certainly has its challenges. For instance our son requires 2 carers,one each side of the bed. We found this almost impossible with the width of the Queen size bed as well as the height. (We only discovered the set of raisers in the wardrobe on the day we were leaving to return home.) some properties have adjustable beds which are very valuable in these situations.
The features suit and can be used by anybody disabled,frail or perfectly able.
The bathroom was well laid out and met our needs and we were appreciative of that.
However it concerned us that the bathroom floor remained very wet all the time and didn’t seem to drain off at all.
Maybe this could be checked on to uncover the problem which could result in a somebody sustaining a nasty fall.

Family

8/10

Excellent

30 May 2026

Michele

Stayed in studio for 2 nights. Very clean. Comfortable bed. Wifi slow. Mobile coverage patchy and dropped out. Yes will stay again.

Friends_and_family Family

8/10

Excellent

18 May 2026

Rebekah

This was a last minute book-in to break up a long trip. It was just what we needed. Comfy beds, good shower, and a clean kitchen.

Family

8/10

Excellent

16 May 2026

Michelle

Lots of space.

Partner

10/10

Exceptional

11 May 2026

Courtney

.

6/10

Pleasant

11 May 2026

Danika

Didn’t really speak to staff but late check in was well organised and easy.
The room itself was mostly clean however blinds etc were very dusty and dirty and maybe mouldy?
Kitchen well equipped
Coffee cart out the front was great and lots of family friendly activities at the park.
Pool currently being redone

10/10

Exceptional

04 Apr 2026

Novan

Very nice and easy to get in and out. Lots for the kids to do and close to town.

Family_with_children

10/10

Exceptional

05 Feb 2026

Clinton

Beautiful place to stay

Leisure Family

8/10

Excellent

29 Jan 2026

Jason

Solid

10/10

Exceptional

01 Dec 2025

Nicole

Excellent pool, clean and walking distance to all things.

Leisure Family

10/10

Exceptional

10 Oct 2025

Belinda

Short but sweet stay! Kids had a blast in the pool, and the holiday activities were great! We’ll be back!

Leisure Family

10/10

Exceptional

01 Oct 2025

Jeffery

Always enjoy coming here

Leisure Family

2/10

Poor

10 Sep 2025

Luis

Dissapointing

I notified hotel of late arrival through Hotels.com website, I was supposed to get an email but never received. When we arrived there was no key in th lock box for us. But there was one for another person. We tried contacting the hotel directly but was unsuccessful. I was told I would not get a refund even though I had no way of accessing the property. The hotel stated I should have contacted them with late arrival which I did. I spent an hour on the phone with Hotels.com trying to sort this out (@ .25 per minute and ultimately had to drive to our final desitnation, Sydney, and finally arrived at 5 am. I am very disappointed with both hotel and hotels.com.

Partner

8/10

Excellent

24 Aug 2025

Craig

The staff were very friendly and offered plenty of advice on things to see in South West Rocks. Our standard room was a little aged and needs some freshening up but functional and comfortable. The park is lovely and the facilities are excellent

Leisure Partner

10/10

Exceptional

07 Jul 2025

Rochelle

Within walking distance to beaches and restaurants and the river. Very clean and quiet.

Business Partner

6/10

Pleasant

11 Jun 2025

Paul

Good location, nice park

Leisure Partner

10/10

Exceptional

27 May 2025

KAYLENE

Very comfy cabin

8/10

Excellent

26 May 2025

Andrew

Great stay

Good cabin close to town

Partner

8/10

Excellent

06 Apr 2025

vincent

It was ok no real space between cabins very cramped

8/10

Excellent

31 Mar 2025

Lynda

Very good

10/10

Exceptional

27 Mar 2025

Colleen

Well maintained park and walking distance to town

Partner

10/10

Exceptional

27 Mar 2025

Larry

Great place to stay.

Great place to stay, great fishing, but bring the mossie spray.

Partner

10/10

Exceptional

21 Mar 2025

Le-anne

Staff were friendly and engaging even prior to our arrival, during phone call about us maybe being late arrival

Leisure Family

10/10

Exceptional

31 Jan 2025

Sue

Very clean, friendly staff, family friendly activities, great for kids. Hot water in shower went hot/cold every 20 secs or so. Internet included but slow and no steaming on tv but absolutely not needed, plenty to do. Pool with great slide, pedal cars, jumping pillow, games room, short walk to beautiful swimming at creek.

Leisure Family_with_children

10/10

Exceptional

28 Jan 2025

Verified traveler

Great pet friendly cabin & park

4 nights in 1bedroom cabin, excellent amenity everything you need in kitchen, bathroom & bedroom. Great location near the river reserve & friendly staff. Best part was pet friendly & our deck even had a gate to keep our dog safe while we relaxed. Will definitely recommend & stay again

Partner

10/10

Exceptional

22 Jan 2025

AMBER

The cabin was huge! It was bigger than a holiday house. Plenty of room for everyone. Beautiful, modern and clean.

Leisure Family

10/10

Exceptional

12 Dec 2024

Andrew

Great for the kids

10/10

Exceptional

05 Dec 2024

Jackey

good

Family

10/10

Exceptional

04 Dec 2024

Jeffrey

Lovely park

Leisure Partner

4/10

Poor

01 Nov 2024

Jacob

What a mistake

Room was dirty dishes werent washed properly, bathroom stank of urine for our whole stay blankets also stunk of cigarette (even though the cabins are no smoking) just really disappointing overall would have rather spent my money elsewhere

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Jessica

Lovely holiday park. Unfortunately our cabin wasn't very clean on arrival, and after conversations with staff, it was obvious the cleaners were busy and had rushed. Otherwise great simple family friendly park that is walking distance to Horseshoe Bay.

10/10

Exceptional

24 Oct 2024

Darrell

Bed was so comfortable. Cabin was clean, neat and well appointed.
Gate on verandah so pets cant wander off. (We had a cabin allowing our dog.)
Staff helpful and courteous.
Will definately stay again!!

Leisure Pet

8/10

Excellent

18 Oct 2024

Rachel

Great spot, nice and quiet, cabin was perfect

Leisure Family_with_children

10/10

Exceptional

15 Oct 2024

Michelle

Great location and super helpful staff . Would go there again!

Leisure Partner

10/10

Exceptional

01 Oct 2024

Kasper

We stayed for just a single night on a drive back from Sydney to Brisbane.

The deluxe cabin was absolutely amazing! Lots of space and excellent condition. Arranged for late arrival by phone in the morning, but ended up just arriving before office closed.

We expect to return again bringing our caravan as we didn’t get to explore a whole lot due to pouring weather.

Friends_and_family Family

8/10

Excellent

25 Sep 2024

Charry

We liked the resort, but the cabin wasn't so clean.

10/10

Exceptional

16 Sep 2024

Chelsea

Tidy compact cabin that was great for what I needed it for. The park feels safe and secure and all obeyed speed limits. Bed was comfy and the interior felt well insulated, cabin was clean but with normal wear and tear and an oldish tiny bathroom thats possibly soon due for a reno but does the job. I found mobile reception patchy (optus) and wifi slow, just for anyone else needing to work while there.

6/10

Pleasant

14 Sep 2024

Danielle

The accomodation inside the property was fantastic. On the outside the was a fire place not functioning, the BBQ didn’t work(we did get maintenance to have a look and they managed to get a section of the BBQ working) and no outside lights were working. We did mention this to the office on the way out and they were defensive and not very polite when these were raised.
The disappointing thing about it all was is that they knew about the issues. They contacted us during the week about our checkin details and could have explained these things. Even when we checked in they still did not mention the issues.
There was nothing on the details when we booked through hotels.com either to allow us to make a decision either.
The park it’s self is great, the accommodation was fantastic it was just disappointing that we paid good money and were let down by these few things that could have easily been communicated by many people with plenty of opportunities.
Thanks
Danielle.

Friends_and_family Family

10/10

Exceptional

04 Sep 2024

Anthony

Great location, friendly staff and wonderful cabin. Would recommend

Leisure Partner

10/10

Exceptional

27 Aug 2024

Matthew

Nice location, short walk from the main area of South West Rocks. The place itself is fantastic, super for little ones and well maintained.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2024

Carolyn

Our cabin was amazing

Leisure Partner

10/10

Exceptional

18 Aug 2024

Elyse

We loved our short but sweet stay at South West Rocks. The lady that greeted us when we arrived & left was so lovely. It’s close to town.
The grounds and cabin were clean and well kept.
They have amazing amenities.
We are already planning our trip back for when our 6 month old is a bit older and can play in the water😍
Thank you!

Leisure Family_with_children

10/10

Exceptional

14 Aug 2024

Michele

Loved one way traffic, peaceful with wildlife roaming so close, whole area was clean and tidy. Only disappointment was no fresh towels during our 5 day stay and no replenishment of coffee/tea. No biggy though and looking forward to next time we visit.

Leisure Family

10/10

Exceptional

07 Aug 2024

William

Our cabin was very clean and spacious. Everything provided and everything worked. Hoping to have a couple of days more soon

10/10

Exceptional

03 Aug 2024

Louise

Extremely comfortable and clean cabin with all necessary equipment for an easy stay. Very comfy bed.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Steve

Our river front cabin was lovely, clean and quiet. Really comfortable beds. Great location and facilities

Leisure

6/10

Pleasant

21 Jul 2024

Merlene

The park is on a river which is nice. It has a boat ramp and fish cleaning facilities which is handy. It was also very clean. My biggest gripe is the room sizes. I was in a two bedroomed cabin but we had to walk sideways at the bottom of the bed as there was so little room. There was also insufficient room in the bedroom for a suitcase which had to be left in the lounge.

Leisure Partner

8/10

Excellent

17 Jul 2024

Linda

Wonderful facilities for childten

Leisure Family_with_children

8/10

Excellent

10 Jul 2024

Jan

The cabin was nice and clean. Very comfy bed with warm doona. It’s useful to have a full sized fridge and stove.

Access to the free wifi was a bit hit and miss, but that could be standard for the area.

I received an email after business hours on the evening prior to our booking, stating I hadn’t paid for the cabin. I discussed this with the staff upon arrival. Apparently any money paid to Wotif prior to the arrival date isn’t credited to Ingenia until the first day of the booking. This is stressful and confusing. Surely there is a better way for the transfer of payment to take place.

Leisure Family

10/10

Exceptional

29 Jun 2024

Jonathan

Very nice cabin in a great park for kids

Leisure Family

10/10

Exceptional

22 Jun 2024

Robin

We have recommended to family and friends-

The cabin was perfect for our needs. Very clean and well appointed.
The park facilities were extensive and all immaculate. The river behind with pelicans and a boat ramp and fishing were a plus. As was being able to walk to town.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Brad

Great park and facilities

Leisure Family

10/10

Exceptional

02 May 2024

Peter

Clean and quiet

8/10

Excellent

17 Apr 2024

Renee

We booked a spa cabin for 8 days the location was central to everything you needed. The cabin was was clean and comfortable just with the second bedroom was a bit small for my 16 yr old daughter. It would have been good with two single beds. You have to buy washing up detergent as what they gave us was not worth much didn’t clean the dishes well.
The cabin was over looking the water but half way though our stay caravans came and blocked our view. But it was a great fishing spot. We will be back in your future. Thank you ☺️

Leisure Family

8/10

Excellent

07 Apr 2024

Amanda

We had a lovely weekend, despite the absolute pour down… it cleared up for a bit and the kids loved the pool with the waterslide: the three bedroom cabins are so new and amazing. Unfortunately our two tvs didn’t work the whole time. Maybe it was cause of the rain, receptionist was so great and apologetic. Maybe I should’ve rang them about it. But I didn’t: not to worry! Would love to stay here again.

Leisure

10/10

Exceptional

05 Apr 2024

Lisa

The pool & waterpark for the kids was loved, the buggy’s & the short beautiful walk to the river & local shops

Leisure Family

8/10

Excellent

02 Apr 2024

Matt

.

Leisure Self

8/10

Excellent

30 Jan 2024

Kristie

Great time we had
Definitely recommend to others

Leisure Family

10/10

Exceptional

17 Nov 2023

Andrew

Great location, plenty of space and really clean cabin

Leisure Family

10/10

Exceptional

08 Nov 2023

Benjamin

Great

Leisure

4/10

Poor

24 Sep 2023

Elke

We had issues with German cockroaches in our cabin. There was dead bugs along the paneling of the walls, urine on and under the toilet seat.

The fan in the bathroom didn’t work well as it was clogged with dust and the smoke alarm had a malfunction and went off at random times (we didn’t do any cooking).

A very steep price for very poorly cleaned and maintained cabin.

Leisure Family_with_children

10/10

Exceptional

17 Sep 2023

Robert

Great stay, place was clean and tidy with friendly staff. I would recommend it to anyone.

10/10

Exceptional

13 Sep 2023

Ross kearney

All in all a great park. All new cabins are positioned well, not on top of each.
Only problem no fish in the river

Leisure Partner

10/10

Exceptional

08 Aug 2023

Mark

Would certainly stay again

Excellent quite and very comfortable

Partner

10/10

Exceptional

04 Aug 2023

Airton

Spacious spa cabin, clean and great location.

Leisure Partner

10/10

Exceptional

26 Jul 2023

Philip

Holiday

Great unit, nice position.

Partner

10/10

Exceptional

25 Jul 2023

Matt

It was ideal location for us ,as we have friends in Kempsey

Business_and_leisure Family

10/10

Exceptional

25 Jul 2023

Matt

Ideal for us to visit friends in Kempsey

Business_and_leisure Partner

10/10

Exceptional

17 Jul 2023

LISA

Lovely stay. Clean and well maintained. Options to walk 15 min into town which is easy or courtesy bus to the tavern

Leisure Partner

10/10

Exceptional

12 Jul 2023

Kerrie

Lovely, very quiet even in July school holidays. Nice and spread out and clean, kids loved jumping pad and games room.

Leisure Family

8/10

Excellent

24 May 2023

Sue

Great place for families. Plenty of things to do there.

10/10

Exceptional

22 May 2023

Amy

Beautiful location, clean, amazing comfortable beds! Easy access to town. Absolutely would stay again and strongly recommend.

Leisure Family_with_children

10/10

Exceptional

15 May 2023

Cathy

Spacious cabin. Close to river. We walked into the town for dinner. Lovely location.

Leisure Partner

10/10

Exceptional

08 May 2023

Sheree

Amazing! Loved the villa we stayed in. Perfectly equipped. Nothing to fault! Exceptional quality accommodation. Thank you.

Partner

10/10

Exceptional

22 Apr 2023

Matthew

Great spot and great accommodation

8/10

Excellent

07 Apr 2023

Daniel

One out of three is not bad 👍

Awesome place to stay beautiful spot staff were friendly and very helpful the only thing the spar was a bit how your going had hair in it
And the door to the toilet was slamming ever time when people would go to the toilet 👍

Partner

8/10

Excellent

01 Feb 2023

Jennifer

Enjoyed our short stay.

Leisure Partner

10/10

Exceptional

22 Jan 2023

Kylie

Well looked after caravan park. Close to the river and beach. Loads of activities for the kids.would stay there again

Leisure Family_with_children

10/10

Exceptional

05 Dec 2022

Cornelia

The property is beautifully laid out and the cabin we stayed in was well equipped and very clean.

Leisure Partner

10/10

Exceptional

19 Nov 2022

Adrian

What I ticked

Leisure Family

10/10

Exceptional

13 Oct 2022

Zoe

We loved our stay! Everyone was nice and friendly:). The pool is heated which was awesome! The standard cabin was great:)

Leisure Family

10/10

Exceptional

29 Aug 2022

Antoniette

We stayed here for a couple of nights whilst making our way from Canberra to the Gold Coast. Location was perfect as it was an easy walk to local cafes, restaurants and shops. We’d definitely be coming to back to stay again

Leisure Family

10/10

Exceptional

16 Mar 2022

Angela

The best!

The best! Beautiful cabins, excellent amenities and handy to everything in south west rocks.
The team at reception are super friendly and accomodating and the location on the river is just perfect for a quiet, relaxing family getaway

Friends_and_family Family

8/10

Excellent

19 Mar 2021

Verified traveler

Loved the pool and the play area and how close the spot was to the beach/town. Lots of things to do.
The property was dated especially the kitchen/bathroom. There were no window coverings on the kids beds windows so you could see straight into the shower/toliet area! Eeek!

Leisure Family_with_children

8/10

Excellent

27 Jan 2021

Verified traveler

Great park for families. Not ideal for couples without children.

Leisure Partner

8/10

Excellent

18 Dec 2020

Verified traveler

Comfortable, clean and spacious accommodation. On the river, nice peaceful spot. Great pool with a little slide.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2020

Verified traveler

Quiet, good view, good facilities
Nice and friendly staffs

Leisure Family

10/10

Exceptional

17 Sep 2020

Taylah

The property was peaceful and had lovely views of the river. The ladies at reception were super friendly, specifically Wendy. I will definitely be returning!

Leisure Partner

8/10

Excellent

06 Sep 2020

Anne

Peaceful park on the river

Fabulous location on the river yet only a 5min walk to town. Quiet and peaceful surrounds, friendly atmosphere, well kept grounds and reasonable wifi.
The cabin was clean and well stocked, very small living area but large sun drenched deck made up for it.
My only negative was as an adult sleeping on a lower bunk bed, the mattress was terrible!!! Likely fine for a 5 or 10yr old but an adults body sunk straight through to the boards. It was very uncomfortable and i had to use a doubled over dooner from the upper bunk to lay on and I'm not a big person. There also appeared to be a patch of mold on the ceiling in the bunk room.
We did however thoroughly enjoy our stay and wouldn't hesitate to return. Oh and shame they didn't hire out or provide kyaks or canoes as its the perfect spot to drift out into the tranquil waters.

Friends_and_family Family

10/10

Exceptional

29 Aug 2020

julie

It was just one night to break up road trip bur cabin was great clean and comfortable looking out on river. Nice place to stay

Friends_and_family Family

10/10

Exceptional

19 Jun 2020

Sara

Great location, very clean, modern cabins. Would recommend

Leisure Partner

8/10

Excellent

23 Mar 2020

Verified traveler

It was in a great location, close to beaches and town centre

Leisure Partner

10/10

Exceptional

20 Mar 2020

Verified traveler

Amazing - loved the swimming pool with waterslide and had everything we needed

Leisure

10/10

Exceptional

14 Feb 2020

Grant

Nice sized modern cabin. Very friendly and helpful staff. Only stayed 1 night due to cyclonic weather but it was a nice spot to stay.

Leisure Family_with_children

10/10

Exceptional

27 Dec 2019

Loren

Waterfront villas were private and roomy. Amenities were great. Lovely location. Office staff very helpful:)

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Verified traveler

Loved everything! The riverfront location, facilities, staff friendliness, surrounding areas. Perfect holiday spot.

Leisure Family

8/10

Excellent

11 Dec 2019

Bruce

Very nice. Did not stay long enough to look at the attractions or facilities.

Friends_and_family Partner

6/10

Pleasant

08 Dec 2019

Verified traveler

The grounds and amenities were great. Location was excellent along the river. The cabin was disappointing for the price. It was old and tired, small and pokey. It certainly wasn't great value. But overall had an enjoyable stay.

Leisure Family

8/10

Excellent

11 Oct 2019

Verified traveler

Overall it's a lovely little caravan park with great facilities.

Leisure