Name: Sheraton Xian
Address: 262 Fenghao East Road, Xian, 710077, CN

6/10

Pleasant

02 Jun 2026

Lorna Mary

The beds when booking a 2 bed room are twins. We upgraded when my husband arrived and the beds were too small. I slept on the floor the last night as we got in late from Mt hua and had a 6am pick up. I needed sleep, so the floor it was. No time to change. Also, the pool closed for renovations. This is good as its an amazing pool and the reason I go there. Need bigger queen beds

Friends

10/10

Exceptional

01 Nov 2025

tao

A quiet place to stay

Business_and_leisure

10/10

Exceptional

28 Aug 2025

Xia

Great hotel and stands for its five star status for the service, environment and the hospitality. Shower and AC is a bit dated, but service is great!

Leisure Family

10/10

Exceptional

20 Nov 2024

drew

Away from most “attractions” simple taxi away. Nice

Leisure

8/10

Excellent

02 Jul 2024

BRIAN T

It supposed to be a nonsmoking hotel but somebody smokes in the room and the smoke comes to my room.

Leisure Family_with_children

10/10

Exceptional

30 Apr 2024

Maximiano

Great place to stay and awesome buffet

Business_and_leisure Friends

10/10

Exceptional

29 Nov 2019

Verified traveler

Great hotel,top services, great location. Friendly and obliging staff, will be back

Friends_and_family Family_with_children

10/10

Exceptional

23 Nov 2019

Verified traveler

Great 5 star hotel, top service, daily room services, only issue I have is the wifi does not working well in the day time

Friends_and_family Family

8/10

Excellent

14 Sep 2019

Jussi

Good value but nothing supricing

I spent 4 nights on a business trip in this hotel, it was basic global chain resort with clean and nice rooms. The buffet breakfast and dinner opportunities in house brought ease since Xian is not that touristy place so other dinner options where not that close

10/10

Exceptional

12 Jul 2019

Verified traveler

everything is good in this hotel, only one thing not 100% perfect is the location, it is a lille bit far from city center.

Leisure Family

10/10

Exceptional

24 May 2019

Verified traveler

Overall great services. Hotel is little outdated. Especially at the fitness center.

Business_and_leisure Self

10/10

Exceptional

30 Apr 2019

Andrew

Nothing but great service!

great hotel experience. Very comfortable stay!

Family

8/10

Excellent

17 Mar 2019

Arian

Great Stay!

Everything was great except I couldn’t get the Wi-Fi to work.

Partner

8/10

Excellent

12 Mar 2019

Verified traveler

The staff were all very friendly, Jerry Gao n Jennifer at biz lounge.
My suite was spacious and clean. The bed was very comfortably bathroom spacious n bright.
I will certainly come back.
Wish they were more seafood at the buffet.
Overall very happy, clean, smells great n lovely friendly people.

Business_and_leisure Friends

8/10

Excellent

28 Nov 2018

Verified traveler

One of my reasons for choosing the hotel was that it had a pool. I was disappointed when I arrived to find out that the pool was under maintenance for the duration of my stay. It would have been helpful to know before =hand that this was the case.

8/10

Excellent

22 Nov 2018

Lokadjaja

Actually it's nice hotel, good services, good & quite complete breakfast, nice interior of the room 7 comfort bed, very clean, good pool but not for the location

Partner

8/10

Excellent

31 Oct 2018

carol

A Short, Positive Review

Our stay was outstanding, in general, and regarding the hotel, OK. The issue with the hotel is it’s location, obviously something that can’t be remedied. Maybe as a business traveler this isn’t an issue, but as a tourist, the remote location is a negative. Otherwise, the ambiance and services at the hotel were very good and the price was great.

Family

8/10

Excellent

13 Jun 2018

Mark

Clean Comfortable and Convenient

Im a regular at the sheraton. It's comfortable clean and convenient. Getting a taxi from there is a bit slow but that because of chimese taxis, not the hotel.

Very good breakfast and very helpfull staff

10/10

Exceptional

16 May 2018

Verified traveler

Excellent facilities with nice lobby, good restaurant and good rooms .

8/10

Excellent

09 Apr 2018

Verified traveler

Nice hotel in good location. Had a little difficulty with the restaurant service (took a long time for one order)

8/10

Excellent

05 Nov 2017

Chris

Good value Sheraton in Xi'an

Quite pleasant overnight stay. Check-in took fair time. Breakfast not up to normal Sheraton standard - limited array of western food.

8/10

Excellent

10 Jul 2017

Jamie

The hotel is very good even though it's old.

Staffs are very helpful and acting quickly when we encountered room issues.

8/10

Excellent

01 Jul 2017

Verified traveler

The location of the hotel is good.

Family

10/10

Exceptional

02 Jun 2017

Verified traveler

The hotel was good but the food was terrible. Breakfast was fine but the dinner and the drinks were horrendous. The service during dinner also left a lot to be desired.

8/10

Excellent

24 Apr 2017

Toru

Nice hotel, but far from the city center.

Everything was OK. But, it was not easy to visit sightseeing sites witout using taxi.

6/10

Pleasant

31 Oct 2016

Dianna

Nice hotel - taxi ride away from most sites.

If you are going to cater to a western cliental, please fix your kitchen issues! Waiting over 30 minutes for a lunch salad, ordering from the dinner menu and being served a less than palatable variation of the dish, waiting for room-service breakfast orders only to find out they are still hanging on your door from the night before, waiting for an express breakfast longer than the time stated - these are really unacceptable from a Sheraton. I felt sorry for the wait staff as they are between the kitchen and the client - please fix this and you will have a great place to stay!

8/10

Excellent

03 Jun 2016

Verified traveler

lovely

Only complaint was the window did not close properly, there were constant diesel fumes!

8/10

Excellent

23 May 2016

Verified traveler

Very nice hotel and excellent breakfast buffet. We had an issue with our reservation at check-in but the hotel staff worked it all out.

Family

10/10

Exceptional

28 Mar 2016

Jodie

Great location, very clean.

Had abit of a problem with getting a taxi to the hotel. There are two Sheratons in town and the confirmation page did not have the name in Chinese. Driver took us to the other Sheraton and they instructed him where to go. Added time and expense to our trip.

Once we were there, the hotel was great. Very clean. Front desk helped us arrange tours and taxis. They had maps to give advice about what to do. Good atmosphere.

Partner

6/10

Pleasant

04 Jun 2015

Verified traveler

OK but dated hotel!

Hotel was rather dated.Staff were helpful but not overly friendly.OK experience.

10/10

Exceptional

02 Jan 2014

Verified traveler

Nice staff.

The staff went all out for our Christmas stay. The Christmas Carols in the lobby was special.

6/10

Pleasant

17 Nov 2013

dotplusxiao

Too noise

I stayed there for 3 nights, only one night was quiet because no one was in next door. I can hear the conversation from the next door and corridor. They need improve the facilities and make room more private and quiet.

6/10

Pleasant

04 Aug 2013

Koch

Achterstond Xiangyang

Located outside the city center. Hotel is a little past shelf life and in need of an upgrade. Impression is that the restaurant buffet ingredients are mot fresh, so better to be skipped. Staff is attentive and service is fine.

10/10

Exceptional

03 Aug 2013

Helmut

Very nice hotel

Veri nice hotel specialy to relax aftter all dsy visiting the terracotta worios.

6/10

Pleasant

09 Jul 2013

kevin

Facilities: Tired; Service: Basic; Cleanliness: Lacking;

Partner

8/10

Excellent

20 Jun 2013

Lee

My room air cond was not working well, the water in the sink did not discharge, after a complaint , the hotel change the room the next day for me and I greatful

8/10

Excellent

22 Apr 2013

Verified traveler

Very good stopover fro business travel.

Very enjoyable. Close to city, restaurants, sightseeing.

8/10

Excellent

10 Apr 2013

tom

comfortable hotel

In general, nice hotel, a bit far from sightseeing highlights. Few restaurant or shopping options outside of hotel within walking distance, so pretty dependent on hotel restaurants, which of course are not cheap. Unfortunately a glitch with Hotels.com's booking system meant we did not have breakfast included although we did choose this option when booking the room. Breakfast included option was the major reason for going with Hotels.com.

Family

8/10

Excellent

17 Mar 2013

Lucy

Facilities: Typical; Value: Affordable; Service: Basic, Sufficient, Polite; Cleanliness: Tidy, Neat;

Partner

8/10

Excellent

16 Sep 2012

Cameron

Clean but far from the center of the city.

+Very comfortable bed
+Clean room
+English speaking staff

-Shower is not great
-Bad location for people who want to walk to the walled part of the city (45 min just to the edge of the wall).
-Pool under renovation during our stay

8/10

Excellent

28 Aug 2012

Frank99

Xi'An one day

on average!
a bit far away from the City Wall and the attractions.

8/10

Excellent

10 Jun 2012

Verified traveler

Good Hotel

Good price for the service provided. Unfortunately it does not have Internet service at the room so you have to connect it only at the lobby.

10/10

Exceptional

29 May 2012

David

Hotel needs a 'taxi card' in mandarin on website or confirmation email

10/10

Exceptional

24 May 2012

Verified traveler

Great Place to Stay

We stayed on the club floor, service was good although we did have to ask for some things that should be automatic. Very clean and rooms excellent with good bedding,

6/10

Pleasant

07 May 2012

Mary

Location not as good as expected

Enjoyed the hotel. Disappointed that it claimed to be closely located to drum / bell tower but was in fact an hour walk (@ good pace) away from them. I had picked the Sheraton partly because of its so called close location to these.

8/10

Excellent

06 Oct 2011

Graham

Facilities: Pool under renovation and; Value: Average price; Service: Courteous; Cleanliness: Pleasant;

6/10

Pleasant

21 Oct 2010

Brian

Good value for Xian

This sheraton isn't quite to the standard I'm used to at other Sheratons, but I think this is to do with the level of standard in Xian in general. The location is not the best (not within walking distance to city center) but it is right by the bus stop that heads straight into town so that was convenient. While I can't fault anything specifically, I think the rooms could probably use a bit of updating/makeover. The best part about the hotel were the concierge/bellboys - they were so helpful with writing down directions, food suggestions, and sightseeing suggestions/logistics. They took great care of us and I get the impression that management cares about service, even if there are some parts of the hotel that are lacking.

Partner

8/10

Excellent

23 Aug 2010

Ryan

Sheraton is keeping its standard in China.

Everything is about to match Sheraton standard

Partner

8/10

Excellent

27 May 2010

Julie

Sheraton Xi'an~Great hotel but far from city cente

Great hotel that was a welcome relief after a long day sightseeing.Our room was wonderful, very spacious and very comfy king bed, first one in China so welcome change! My only disappointment was Internet was wired only in the room, but was relatively reasonable price, about $8 USD, per day. Always prefer if it's included I. Room price, but if not I am always glad when It doesn't seem outrageous, have paid up to $20 per day. We knew ahead of time it was outside city but was much farther than we thought. No chance of walking into town. It was a last minute booking, but would reco mend if you don't mind taxi to town. Breakfastwas also really good. The club sandwich in the Western restaurant was excellent.

8/10

Excellent

20 Aug 2009

Helen

Great breakfast!

We'd been staying at a Sheraton Hotel in Guilin so maybe that's why we were upgraded when we arrived at Sheraton Xian. Just wondered why we'd be upgraded to a disabled room tho' when neither of us were disabled! In spite of that the room was clean and the beds were comfortable. There was a huge range of food on the breakfast buffet and the food was great. A pleasant place to stay.