Name: Oceana Resort & Conventions - All Inclusive
Address: Km. 6 Carretera Monterrico, Iztapa, 6024, GT

10/10

Exceptional

14 Jul 2026

Nathan

Amazing place!

Family_with_children

6/10

Pleasant

09 Jul 2026

Geidy

The only thing I didn't like was the food at the buffets.

Family_with_children

2/10

Poor

08 Jul 2026

Irma

We stayed on the second floor. The doors aren’t fully sealed so the humidity and the A/C make the room soggy and dripping condensation on the walls and floors. We arrived on a weekday and check in is at 3 but lunch ends at 3 so my kids were hungry. All that was available were cold soggy burgers and fries at the snack bar. Dinner reservations were good, and food was good in my opinion. My children aren’t typically picky eaters, we travel around the world. And they eat everything, they cried and asked to leave and get fast food, because buffet breakfast was not good. For the price we paid I expected better quality food and service for all 3 meals not only dinner. Hotel rooms are no better than a soggy motel 6, pools are okay. We aren’t fancy people but this was definitely not anywhere I would recommend anyone stay.

Family_with_children

2/10

Poor

04 Jul 2026

Sebastian

Dirty room, dirty pool, dirty everything. Awful maintained property with yellow all around the pool. The bed had a cockroach and overall place was not as expected. Do not recommend staying here. Look elsewhere. Street dogs roaming around the whole resort as well.

Family_with_children

4/10

Poor

03 Jul 2026

carlo

Realmente para un hotel todo incluido y del costo que tiene la noche, no vale la pena.
Cobran como un hotel de Cancún pero la comida e instalaciones no valen eso.
La piscina es un asco, y muy valientes los que se meten a la piscina del bar, saber cuántas infecciones hay ahí.
No tienen ningún lugar con aire acondicionado tampoco.
Todo el mundo mete vasos con bebidas a la piscina y se caen y terminan los vasos flotando en la piscina, yo realmente no vuelvo
Los baños son un total asco.

Family_with_children

10/10

Exceptional

19 Jun 2026

Christian

Awesome weekend. 5 star resort

Partner

8/10

Excellent

07 Jun 2026

Susana

Overall, I had a good stay at Oceana All Inclusive. I really enjoyed the food, especially the buffet breakfast and dinner. The snack bar by the ocean was also a great addition. Most of the staff were friendly and helpful, and the resort had a nice atmosphere.

However, there were a few things that could be improved. Some areas of the resort were quite far from the pools and beach, which meant a lot of walking. I also had to ask more than once for assistance with my luggage before someone came to help. Additionally, one staff member was not very friendly.

One thing that stood out to me was the entertainment activities. There was a game where guests had to name things such as countries, fruits, and other categories, but it was conducted entirely in Spanish. While I understand that many guests speak Spanish, it would be nice if activities were also offered in English or made bilingual so that English-speaking guests can fully participate and feel included.

Overall, I enjoyed my stay, especially the food and oceanfront atmosphere, but I believe there is room for improvement in guest services and inclusivity during activities.

Family_with_children

10/10

Exceptional

29 May 2026

Mayra

Encantada

Family_with_children

8/10

Excellent

02 May 2026

Ana Guisela

Lindas instalaciones, el personal de servicio amable pero no me gusta la parte all inclusive porque la calidad de la comida y las bebidas deja mucho que desear. Además no me parece que solo hayan 2 restaurantes con comida especial y si uno no alcanzó cupo no tiene derecho a entrar y finalmente todo eso se está pagando. Además si es all inclusive no entiendo porque las bebidas del mini refrigerador en la habitación si tendrían un costo adicional.

Friends

8/10

Excellent

15 Apr 2026

Olga

Everything was ok

Family

10/10

Exceptional

07 Apr 2026

Walter

Good experience after all.

Friends_and_family Family

2/10

Poor

01 Apr 2026

Sivaprasadu

Amenities are veey durty...no maintennace poor quality of food

Family_with_children

6/10

Pleasant

29 Mar 2026

Eswin

Charged for a massage I didn’t get. Claimed I was late but the masseuse acted like she didn’t have the appointment and lied. No cleaning room service. No English speaking. Stole my body spray. Front desk was extremely rude. Dining staff seemed irritated.

Family

10/10

Exceptional

24 Mar 2026

Carlos

Parking was easy and secured, excellent service, very attentive and friendly, easy access

Partner

10/10

Exceptional

22 Feb 2026

DHARABEN

Staff is really friendly and welcoming

Family_with_children

10/10

Exceptional

07 Jan 2026

Ana

The hotel is beautiful the only thing that needs improvement is check-in long lines.
The hotel has lots of green areas that are perfect

4/10

Poor

25 Aug 2025

Maritza

The food was cold breakf and dinner I was disappointed

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Braulio

Exelent price for everything included

Leisure Partner

10/10

Exceptional

10 Jun 2025

Blanca

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City.
Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help..
My only observation for the improvement of this resort is, for them to advice guest of this different roads.

Leisure

10/10

Exceptional

07 Jun 2025

Eulalia

The property was beautiful, the staff was very welcoming definitely worth it!!

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Carlo

Fun in the sun

Had a great time. They had great activities throughout the two days. Food was great. Bartenders and staff were awesome. Especially Marcony, the bartender made us feel like family. Thank you Oceana

Friends_and_family Family

10/10

Exceptional

12 Apr 2025

Ana

Me gustó todo, siempre mantienen las instalaciones limpias y comida fresca.

4/10

Poor

03 Apr 2025

arjun

DO NOT BOOK HERE. So we have a family trip planned for here in two weeks. Total spend about 1500 a room and about 8 rooms. So we are spending 10,000 usd. 1) They do not allow any cancellations or refunds. 2) Their communication sucks. I emailed them on March 3rd. No response. Follow up on March 8th and they finally respond on March 10th. Send another email on March 11th and get a response on March 17th telling me to reschedule out to someone on WhatsApp. I message them and I get no response on WhatsApp from their concierge. I have to send a follow up email and then the concierge responds with very little detail. Also their WhatsApp automated system is terrible. 3) Finally they do not coordinate pick up or drop off from the airport. After spending 10,000 usd expect a lot of frustration. Wish I had never booked here. After being there I was disappointed with the quality of food. There was also limited activities to do on the resort.

Leisure Family

8/10

Excellent

24 Mar 2025

Marta

No electrical outlets in the Bathroom? ;-(

8/10

Excellent

13 Mar 2025

Tom

Oceana Resort is beautiful place, the wait staff is very friendly, accommodating, eager to satisfy your needs.

However, I do have one observation (which I share wi management) the fact that there is no servers at the pools is very inconvenient, not everyone is willing to seat at the bar for hours, but instead choose to have drinks throughout the day. It gave me impression that this model was to discourage or minimize consumption of food and drink. For an all inclusive, some people do not get what they paid for.
The above statement is intended as a constructive criticism and does not reflect on your employees

10/10

Exceptional

04 Mar 2025

Jessica

Excellent service and food

Leisure

10/10

Exceptional

05 Feb 2025

Edwin

Very nice

10/10

Exceptional

12 Jan 2025

Monika

Loved it with the exception of checking/out. Checking in was a super slow process. This needs to be improved asap. Bigger signs indicating where one can check in or pick up keys need to be made bigger for public to see. Overall stay was excellent with the check in exception,

Leisure Family

6/10

Pleasant

05 Jan 2025

ADELITA

Instalaciones muy bonitas y modernas buena ubicación.
Deben resolver problema de moscas en los restaurantes.
Buscar un mecanismo para resolverlo en virtud que es desagradable ver moscas en la comida del buffet

Partner

6/10

Pleasant

05 Jan 2025

Michael

Food not very good. Needs upgrade and more selection

Leisure Family

2/10

Poor

01 Jan 2025

KWANGJAE

I and my wife terribly suffered from flea(=pulga in spanish)
during my stay.I took a picture to submit whenever the property wants to see .
To improve the worst case for my future stay,
I advised top manager at front desk and manager at room cleaning . But,to avoid the issue , they told me that it is from mosquito . To make worse, they did not allow me to record their names.
Obviously , I know the difference between bite of flea and one of mosquito.
The itching was definately from bed at night ,not from outside facilities.

Leisure Family

10/10

Exceptional

19 Dec 2024

Ana

..

Leisure Family

10/10

Exceptional

19 Dec 2024

Lester

This place has change for better still needs to work a little bit on the animation on the shows. Definitely better than the last time we where there.

Leisure Family

8/10

Excellent

18 Dec 2024

Liza

So... Oceana Resort as far as the construction and buildings ..green areas etc are great!! But oh my oh my the service when you check in IS HORRIBLE!! First they do not let you in the property at all until 3:00 which is check in time. That's all fine but so once you check in at the reception you then have to stand in line for 30 minutes or so to get bracelets and keys and room numbers. NO ONE TOLD US we could have been at the desk to receive those before 3:00 .. So it was a mess when we got in there not only there was a line but they only had one person giving bracelets and keys .. The place was absolutely crowded ..loud music .. if you like that type of environment you will have a blast. The pictures I saw online looked so peaceful but oh my it is the opposite. I like quiet places so I will not come back here. For what they charge even though it's all inclusive it is not worth it if you want tranquility.

Leisure Family

8/10

Excellent

17 Dec 2024

Insick

i think that food need to improve quality

Leisure Family

10/10

Exceptional

11 Dec 2024

Rina

Amazing place, amazing food, amenities and their staff is so nice. We absolutely loved it!

Leisure Family_with_children

6/10

Pleasant

09 Dec 2024

Cesar

Building rooms in poor condition, staff has an attitude looks like they do not wanna be there.

Leisure

2/10

Poor

06 Dec 2024

Carlos

La comida deja mucho que desear, no hay variedad, las bebidas no tienen orden, el lugar está muy bonito, todo limpio e impecable, pero la comida no vale la pena, es una pena, disfrute el lugar, excelente vista, muy limpio, pero la comida es un desastre, pocas opciones, el sabor mediocre tienen mucho que mejorar en este aspecto

Leisure Family

10/10

Exceptional

03 Dec 2024

Edgar

The good was increíble

Leisure Family

8/10

Excellent

26 Oct 2024

Anna

All inclusive with plenty of spaces. For english speaking tourists...beware. very very limited english speaking staff. No directions given upon arrival. You are on your own. Luggage carts need to be asked for. No help from parking lot. For a high end hotel i found the concierge desk to be sub par. Very noisy at night but if you have kids or want to party there is plenty to do. Overall was fun. Beautiful setting. Ocean too dangerous to swim in.

Business Family

10/10

Exceptional

24 Oct 2024

Carlos

We had a good time.

Leisure Partner

10/10

Exceptional

23 Sep 2024

Brian

The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.

Leisure Self

8/10

Excellent

24 Aug 2024

Maria

Everything was good except the chicken in take to long

Leisure Family

10/10

Exceptional

18 Aug 2024

Edwardo

i think tgere should be more food options

Leisure Family_with_children

6/10

Pleasant

17 Aug 2024

Cristina

Nice location close yo the sea..very clean room and bathroom...friendly staff
The only thing I did not like was the check in..very slowly in a crowded hot space..long lines..that has to be better

Leisure Family

6/10

Pleasant

02 Jul 2024

Cindy

There is not always food available. They have specific hours that make no sense for an all-inclusive. The property is small for an all-inclusive.

Leisure Family

2/10

Poor

23 Jun 2024

Daniel

No refund was made to me

Leisure Family

8/10

Excellent

10 Jun 2024

Seonkyoung

Good

6/10

Pleasant

21 May 2024

Dalia

Beautiful Pool area

Business_and_leisure Family

6/10

Pleasant

04 May 2024

Edison

Overall ok experience for being in Guatemala. Has all the accommodations compared to a hotel in Cancun for example but one level below. Not too many options in the area. Drinks are subpar and you have to wait a while for them. Someone stole my wife’s towel and we had to pay an additional $20.

Leisure Partner

6/10

Pleasant

30 Apr 2024

Cesar

Some of the staff were very rude, especially the ones at the bar and eating area when serving the food.

Leisure Family

10/10

Exceptional

12 Apr 2024

Angelica

We had such great experience the staff alone went beyond after check in. The experience of having all inclusive from unlimited drinks, food, pools was amazing. Everything was well maintained and clean my favorite part of it was the Hawaiian show and the game night. The fact that Expedia provided an amazing rate made it a night to remember.

Leisure Partner

10/10

Exceptional

07 Apr 2024

Linda

Very friendly staff

Leisure Family_with_children

10/10

Exceptional

06 Apr 2024

Jesus

Very good experience, definitely will be back

10/10

Exceptional

05 Apr 2024

Carlos

Muy buen lugar para vacaciones

10/10

Exceptional

02 Apr 2024

Otto

Not very well maintained.

Leisure Family

8/10

Excellent

28 Mar 2024

Macaile

This property is very nice, the surrounding beach and pool areas are nice and well kept, there were plenty of food options and the food itself was good. Overall, we really enjoyed our stay here.

There are a few things that did stand out to us as issues though. If this hotel is going to claim a 5 star status with 5 star prices - you expect a 5 star experiences. Here are a few areas the property fell short, for us:
-We stayed for 4 nights and our room was only serviced 1 of those days despite having the “clean and tidy” sign out.
- The bathrooms and doors are in a bit of disrepair and the mattresses were not comfortable.
- The main pools were hot! Like, hot tub temp hot. They refreshed the water once during our stay and that seemed to help but mostly the water was quite warm. In 98 degree weather we weee really looking for cold pools. The adult only pool and the pool attached to the bar stay cool so we really stuck to those.
- Lastly, for a 5 star experience - poolside service would be preferred.

This might seem picky, but again - for the price, these are the things we would expect. Overall the area is beautiful, the staff were all very nice, and we enjoyed our stay.

Leisure Family

8/10

Excellent

26 Mar 2024

Marjolein

The check-in process was too slow and too late. We hsd to wait 1.5 horas. Limited availability at specialty restaurants.

Leisure Family

8/10

Excellent

26 Mar 2024

MYNOR

Convenient since it's an all inclusive, however, dining options are not that good at lunch or diner, breakfast is much better.

Leisure Family_with_children

10/10

Exceptional

11 Mar 2024

Sivaprasadu

Good

10/10

Exceptional

28 Feb 2024

Sharon

We had a really great vacation here. The beach is beautiful, although the water appeared dangerous to swim in because of the tides and current. The sunsets were amazing and you could walk on huge stretches of sandy beach in both directions. The staff was amazing and very friendly. A couple of the staff knew English, which was very helpful for us, as we are not fluent in Spanish. Pedro, who leads the entertainment staff, was very welcoming, had excellent English, and was very friendly and helpful. The entertainment each night was absolutely amazing. I would definitely stay here again. Thank you Oceana.

Leisure Family

10/10

Exceptional

19 Feb 2024

Jose

Uno de los mejores lugares que tiene Guatemala

I found the best place to rest and I could forget about stress and the sorrows I couldn't choose better place than this is paradise for me and I got super happy for all the attentions I received from the asta reception at the restaurants and I promise you I will soon return to paradise

Friends_and_family Family

10/10

Exceptional

10 Feb 2024

Luis

everything was really good because the resort was not full, service was excellent and we had a really good time

Leisure Partner

8/10

Excellent

03 Feb 2024

Elaine

The staff were great attentive and welcoming. Enjoyed my stay my only two issue was the food wasn't good and there was no heads up prior to spraying the mosquito repellent.

Leisure Self

10/10

Exceptional

02 Feb 2024

Sang Min

All inclusive hotel

Leisure Family

10/10

Exceptional

27 Jan 2024

Rafael

Amazing place, comfortable, safe, luxurious

Leisure Family

10/10

Exceptional

10 Jan 2024

Eddie

The Jewel of the Pacific Ocean in Guatemala

Oceanfront Beautiful facilities. Excellent service and food. All inclusive. I really enjoyed the surfing waives pool. Lots of fun!Also, the Italian restaurant is a most.

Partner

6/10

Pleasant

05 Jan 2024

Verified traveler

las bebidas y comida de todo incluido, no son buena calidad para el precio que cobran, las instalaciones muy bien pero el servicio no tanto.

Friends_and_family Family

6/10

Pleasant

04 Jan 2024

Jose

Positives: Everyone gets a balcony to enjoy the beautiful sunsets over the Pacific Ocean and fireworks after dinner. New Year's Eve party was well organized, fun entertainment and best meal in seven days stay.

Negative: Check-in was caotic. Some staff members need customer service training; some looked tired or not engaged. I witnessed a pretty heated argument between a manager and a guest at check-in, it was embarrassing. Poor quality toiletries, bring your own. Children were allowed to use the swimming pool \"for adults only\". When I asked a staff member about children in the adult section, he just could not help. You need to wake up at 6am to make dinner reservations by 7am. Food and drinks were average, not worth waking up at 6am. They have dress codes for the buffet and restaurants that ony very few people followed.
The whole experience seemed overpriced for a very average resort.

Leisure Partner

8/10

Excellent

02 Jan 2024

ADELITA

Limpieza

Mejorar limpieza de los cuartos.
Baños percudidos

Poco personal bar tender
Bebidas premium debe tener su propio bar para mejorar el servicio

Cuidar animales como moscas y abejas en la comida deñ buffet

Friends_and_family Family

6/10

Pleasant

31 Dec 2023

Fawad

This property is ideal only for local Spanish speaking families. It's a bad choice for non Spanish speaking people and those who aren't traveling as a family. Nobody speaks even two words of English so basic communication was hard. Also because of this the hotel was completely unresponsive to all my messages about how to travel to the hotel from the airport. We had to arrange a private vehicle for $150 each way and it was often a smaller (personal) and not very clean vehicle.

The bad:
No convenient transport to/from hotel from airport or any excursions. You have to figure it all out yourself.

Crowd is entirely local families so no couples/singles or diverse group of people to interact with

Too many kids all over the place. No adults only area or pool.

The gym was very hot and very limited/poor equipment.

Music/entertainment area often goes until midnight and might disturb some light sleepers

They spray for mosquito repellent multiple times at the worst times when everyone gathers for the sunset and both the noise and chemical fumes are unavoidable! Who knows what you and all those kids are breathing in?!

Rooms are clean/modern but very basic. No coffee maker or refreshments in room. Desk is unusable.

The good things:
Food was good and solid quality

Staff despite not knowing any English was friendly

Property is newer/modern looking

Comfy beds/pillows (better than most hotels)

Leisure Friends

10/10

Exceptional

31 Dec 2023

LESTER

It was a great place to visit will come back again

8/10

Excellent

29 Dec 2023

Adriana

El agua de la piscina principal estaba muy sucia. Se veía hasta verde :S

Leisure Family

10/10

Exceptional

26 Dec 2023

Jose

I thought everything was great I only wish they would offer excurssions or like parasailing or off shore fishing or horse back ridding etc.

Leisure Family

2/10

Poor

04 Dec 2023

Marely

I booked this place for a relaxing experience by the pool/beach only to be disappointed. From the moment of arrival, it was very busy with lots of what I assumed to be guests but turns out to be people who buy day passes. The day pass crowd is a lot as they have buses come in to the resort. This causes chaos where the quality of service goes down and the food in the common areas runs out. The staff is not very friendly and seem stressed out without proper training. I caught one of the chefs and some servers laughing and starring at my female friend as if they had never seen a female in a 2 piece bathing suit before. There were so many drunk people being loud in groups at the pool and long lines to get drinks that we were so annoyed and could not enjoy the experience.
Another major thing was the spraying of insect fumes into guests and food and drinks. It was scary and loud as a guy went around spraying fumes including inside the restaurant.

4/10

Poor

25 Nov 2023

Jeremy

Muy mal servicio del personal al momento de hacer el check in.

Leisure Family

10/10

Exceptional

19 Nov 2023

Luis

Great

2/10

Poor

06 Nov 2023

Verified traveler

Not for American travelers

Very low end all inclusive resort. Staff not helpful especially th mgmt.

Partner

10/10

Exceptional

24 Sep 2023

Rizal

The place is beautiful. Wonderful staff, food and of course, the drinks!!!

Leisure Self

10/10

Exceptional

18 Sep 2023

HANGBOK

Room is clean and peaceful. Everthing was really convenient for my kids.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2023

Dowell

The food is the best

Leisure Partner

10/10

Exceptional

19 Aug 2023

CHRISTIAN G.

I was looking for an all inclusive because i wanted to go enjoy time with the family and not about paying for each meal or drink. I was very impressed with the service and staff. The drinks were great, food was ok not gourmet food but not hotel food if you know what i mean. Still very clean and safe. Access to the beach very convenient to access with lifeguard on duty. Overall i will be going back.

Leisure Family

10/10

Exceptional

16 Aug 2023

Marie

Everything was great

Leisure Partner

10/10

Exceptional

04 Aug 2023

Josue

Very beautiful and clean place

Leisure Partner

4/10

Poor

02 Aug 2023

Karen

The room was advertised with lots of amenities, but in reality was lower than expected. The food was not great. The pools are nice. I dont wated log

Leisure Family

4/10

Poor

22 Jul 2023

Lucas

poor quality of Meals

Leisure Family

10/10

Exceptional

20 Jul 2023

Telma

Excellent place! Beautiful resort.

8/10

Excellent

04 Jul 2023

Hye Min

easy to check in

Leisure Family

6/10

Pleasant

06 Jun 2023

Mario

The \"resort\" is located in the middle of nowhere. The access is very difficult for both tourists and locals. The rooms as well as the bathrooms are very small. The staff is very pleasant and helpful until they get busy over the weekend and then they are not sufficient to attend all of the guests. The check-in is an inefficient and long process that keeps guests for a long time in a reception area with poor ventilation and very hot and humid. The buffet restaurant is acceptable, but there is only one other option within the facility to dine. The ventilation is very poor with AC only in the room and the souvenir shop. We went to visit because of the wedding of a family member, but the property's amenities and facilities do not justify the price paid. It's unlikely that we would ever consider returning again. It has vast opportunity for improvement.

Leisure Family

10/10

Exceptional

29 May 2023

JUAN

the only drawback is that during the night of saturday the 27th there were many buggers everywhere and an insect bit my daughter who was treated by the friendly staff of the infirmary

Leisure Family_with_children

10/10

Exceptional

23 May 2023

Walter

Excellent hotel

Leisure Partner

6/10

Pleasant

09 May 2023

Steven

An Adequate Experience

We have stayed at the Oceana multiple times. This last visit left us feeling neutral. Although the outdoor spaces are very nice, other aspects of the facility left us underwhelmed. The private pools are costly and lack privacy. In general, the word adequate comes to mind. The rooms are adequate. Very basic with no attention to detail, and beginning to show wear and tear. The Buffet meals are repetitious. Although you won’t go hungry, the food and dining space is adequate at best, lacking creativity. The restaurant is the highlight of the dining experience, but reservations are recommended and can’t be made until the day of. Evening entertainment provides adequate shows with music that is typically, much louder than need be. Other than attending the night time shows or sitting in the bar, options for evening entertainment are limited. We’ll return, but likely not in the near future.

Friends_and_family Family

6/10

Pleasant

08 May 2023

Melvin

Nice resort, great service, good food. The only things I did not like were: dogs walking around the property and getting on the side of the pools. Cats in the eating areas. An unpleasant smell around the property at times that seems to be a drainage issue.

Leisure Family

8/10

Excellent

05 May 2023

Arody

This is my second time at this location I was very impressed the first time specially at how wonderful all the staff was. But this time we had a bad experience from 2 of your bartenders at the snack bar they were rude and no idea what’s costumer service is. My boyfriend and I sat there waiting for someone to serve us and they just ignore us 2 other guys come in and they serve them as soon as they got there me and y boyfriend waited about 10-15 until I asked one of the girls if they were going to attend us and she said yes and ask the other girl to serve us which she did but with the worst attitude. It’s a shame that such a wonderful place have people like this at this great location. I asked for their names but Al they said was we don’t know they are new

Leisure Partner

8/10

Excellent

22 Apr 2023

Jackeline

Second time we come to this hotel, we like it a lot, super friendly staff and they make us feel at home. They have improved the food a lot, I think they should improve the entertainment and the air conditioners in the rooms

Leisure Family

6/10

Pleasant

13 Apr 2023

Gustavo

It was ok

Leisure Family

8/10

Excellent

12 Apr 2023

Omar

Location, staff service, pools