Angel Lovely

10/10

Exceptional

08 Jun 2026

Zion

Perfect stay when coming to LA

Partner

10/10

Exceptional

07 Jun 2026

arik

.

2/10

Poor

07 Jun 2026

Alexius

Very disappointed with this hotel. The property looked nothing like the photos advertised online. During our entire 2-day stay, housekeeping never came to clean the room, and we were never provided with fresh towels.

The TV did not work, and neither did the remote. The bathtub water came out with black debris in it, which was unacceptable and concerning. To make matters worse, the air conditioning did not work properly, making our stay very uncomfortable.

For the price we paid, we expected a clean, functional room and basic hotel services. Unfortunately, this hotel did not meet even the minimum expectations. I would not stay here again and would not recommend it to others.

Partner

10/10

Exceptional

05 Jun 2026

Jorge

Never disappoints except for parking is horrible unless your driving a tiny car.

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Katalia

Enjoyed my stay. Very clean and friendly staff

Friends_and_family Family

2/10

Poor

05 Jun 2026

Dasan

Good nice clean place stuff could be way better with costumers service

Self

10/10

Exceptional

05 Jun 2026

deborah

Amazing views!!
I never stayed in hotel with doorbell 😇
Clean, safe!!

Partner

10/10

Exceptional

04 Jun 2026

Sophia

Room was great! Recommend asking to stay on a higher floor in advanced to get a good view. Great location and very clean.

Self

8/10

Excellent

03 Jun 2026

Andrew

Room was nice and spacious. No issues there. The amenities were not the easiest to access. The hot tub, sauna and steam room were not functioning. If all were working then it would have been great! Otherwise the woman at the front desk was very kind.

Partner

2/10

Poor

03 Jun 2026

Xinran

Poor customer service at all, the front desk is unprofessional and when you call them they never picked up :(

10/10

Exceptional

02 Jun 2026

FRANCISCO

Great. Place

10/10

Exceptional

02 Jun 2026

daylawn

Very clean

Partner

10/10

Exceptional

01 Jun 2026

Everardo

The rooms and the view are spectacular

8/10

Excellent

31 May 2026

Gilbert

Only issue I had was that I didn’t have body wash. I asked housekeeper to replace it. He said he was but never came back to replace my body wash

Friends

4/10

Poor

28 May 2026

Joseph

This property was amazing when it first opened. Over time it has declined. Frankly, it appears to be poorly operated and maintained. Everything about this property screams \"minimally maintained and cheaply operated.\" The carpeting in the hallways is disgusting, there is rarely HOT water (if even warm), the beds are miserable (don't even get me started on the cheap sheets, pillows and towles), there is no regular room cleaning while you stay there, the appliances in the kitchens are largely dirty and old, the locks on the doors either don't work consistenly or their battery covers are missing everywhere. And, with time, the property has picked up a clientele that evokes a wanna-be hipster/rapper vibe that thrives on smoking MJ (and stinking up the whole property) and leaving junk food bags in the hallways. The redeeming quality of this property... the front desk staff. They seem to be doing a soft-goods renno in the rooms that includes really cheap, bad retrofit of sofa covers (they don't even fit right) and terrible chair reupholstery. You can't even get a box of Kleenex in the room. Plenty of other places to stay for the same rate.

Business

6/10

Pleasant

27 May 2026

Mark

New staff provided poor customer service to gold member. Was reluctant to give me a late check out and threatened if I was one minute I would be charge late fee. I stay there all the time and was disappointed in the simple effort and courtesy for a vip a member

Friends_and_family Friends

10/10

Exceptional

27 May 2026

Maribel

Everything

4/10

Poor

27 May 2026

Arlandra

First we got there 30 mins before check and the room wasn't ready, we were told come back up at 4, come back up at 4 the room still isn't ready! 430 comes, still not ready asked for a manager, she takes one look and see its me again, goes to the back to see what's the hold up im guessing! Still not ready by 5pm! We waited over a hour after check in to get in our room. By then we aready missed our reservation at 6 so we had to figure something out for my husband birthday smh. The worst service I've had.

Partner

10/10

Exceptional

26 May 2026

Gerardo

Had a nice stay

Family

10/10

Exceptional

25 May 2026

Timothy

Great place. It was clean and had modern amenities. However, there were charges at check-in in addition to the Expedia charge and also an early 10 am checkout. If you miss that check-out time you will automatically be charged $150.

All in all, it was a nice place but the total cost probably will be more than the total cost quoted by Expedia due to the up-charges.

Family_with_children

10/10

Exceptional

25 May 2026

Laquandria

Outstanding property and excellent customer service.

Family_with_children

8/10

Excellent

25 May 2026

Ashley

Downtown LA has a lot of visible homeless people so the surrounding area of the hotel doesn’t look the greatest but the hotel is secure. No after hours entry unless you’re a hotel guest or resident. The provided hotel rooms are very spacious with a full kitchen, a ton of closet space, beautiful balcony view and wash/dryer. The parking there is about $60 per night, book the parking garage a few steps away for $15 through spot hero

Self

10/10

Exceptional

24 May 2026

Kathy

Room 1709 clean with beautiful view

Friends_and_family Family

10/10

Exceptional

24 May 2026

Terrence

Great Place to stay for the first time in LA. Close to everything!!!

Friends

4/10

Poor

24 May 2026

Kanisha

Bathroom had mold in shower, kitchen had no soap for dishes or dish washer. No hand soap in bathroom. Hallway smelled of weed. Self parking is way too expensive for the price of room and daily amenities charge parking should be free.

Family_with_children

4/10

Poor

24 May 2026

Edward

Most of the towels provided were thin and stained with bodily fluids and/or stray hairs of either staff or previous guests. The AC was deemed “broken” on the second day of our stay, requiring us to choose between exposing ourselves and our belongings to the LA smog by keeping all windows open for relief from the indoor heat or suffocating from stagnant hot air. A maintenance person stopped by the suite to assess the issue and informed us a repair could not be made during our stay. Bedding was cheap and scratchy. The showers were dirty with caulking full of mold. Hot water was also inconsistently available. On the last night of our stay, a major shooting occurred two blocks away, with police, fire, ambulance and search helicopter responses all 100% visible and audible from our suite.

Friends_and_family Family

10/10

Exceptional

24 May 2026

Gaston

Great

10/10

Exceptional

24 May 2026

Gaston

Great hotel

10/10

Exceptional

19 May 2026

Karen

As always, my family and I had a wonderful stay at the Level. The suite is so perfect for our needs with the full kitchen and w/d, the amenities are excellent and well maintained. Probably one of the best parts of the stay are the helpful staff. Big shout out to Isiah and Johnny at the front desk who dealt with the issue of the broken window blind by upgrading us to another suite and to manager Hadi for also dealing with some other requests. Will always choose the Level when we are in LA!

Family

10/10

Exceptional

16 May 2026

Dina

Everything was wonderful the apartment cleanliness could be worked on .

10/10

Exceptional

08 May 2026

Lindsey

Great space and price, definitely worth it.

Friends_and_family Friends

10/10

Exceptional

08 May 2026

Ricardo

BE CAREFUL WITH THE PARKING. They broke into my car

6/10

Pleasant

07 May 2026

Starla

The rooms are spacious and impressive. If you prepare and plan it has great accommodations. I booked a room for 3 people with a queen and sofa pull out. The pull out bed did not have any sheets or blankets we had to call down for them. I assumed for the booked occupancy these would have been supplied before hand. The pull out sofa also did not completely pull out nor lay flat, we called for assistance and after 45 min. of waiting, ended up having to sleep on it as a sofa.

Friends_and_family Family

6/10

Pleasant

07 May 2026

Michelle

Hotel staff asked us if we are parking with them or off site we asked about prices they advised 55 a night for self park and 75 for valet. Then told us their garage is safe and it’s not safe to park cars in downtown LA parking garages, so we choose the self park. We unfortunately forgot to lock the door to the vehicle.when we came back we noticed a homesless couple living in their car next to us. We didn’t think anything of it until we noticed our car was gone through and over 150 dollars worth of items was stolen. We told the front desk about it to see if they would replay the cameras so we could confirm who it was to press charges.the hotel staff at the time did not care at all. They kinda laughed about it and told us to call the police file a report and then he would take his time to review the cameras. We didn’t really have time to sit around and wait to file a police report for no outcome to come about it so I just advised I was giving a bad review he again laughed at me and told me to go ahead and give him a bad review. The morning of checkout I ran to get coffee and when I got back there was a lady standing by the key pad with 2 bags she followed me in the hotel once I unlocked the door she jumped in elevator with me once I put my key in the key pad she moved her arm infront of me and hit floor 4 pool area.she asked me to unlock the pool area for her. We went down shortly after and she was swimming the went and washed her clothes in the hot tub..hotel needs security

Friends_and_family Family

10/10

Exceptional

07 May 2026

Ashley

Great place for kitchen lots of room

Partner

8/10

Excellent

05 May 2026

John

Great apartment in a location I always love. Love the balconies. I understand why they charge for the amenities, but we can’t use all the amenities at different times of the year. No one was swimming in the beautiful pool because it was chilly outside. They should consider giving tiered pricing for amenities.

Other than that, I love this property. I’m from NYC, and this is a nice combination of LA and NYC.

Self

6/10

Pleasant

05 May 2026

Bruce J

3 out of the four elevators were not in service. Had to wait 20 min for ride.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Jessica Jamie Lee

Great place to stay

Family_with_children

8/10

Excellent

03 May 2026

Tamara

My remote and my TV was not working in my room and also the shower needed to be tightened but other than that everything was perfect

Partner

2/10

Poor

03 May 2026

Nicolette

Dirty towels. Hair in towels remotes didn’t work. No ice in freezer, when requested I was charged $15. It took 2 hours and 5 calls to front desk to get housekeeping/maintenance to come up. There’s 25+ floors and 2 of the elevators didn’t work. So at checkout I had to walk down 7 floors after waiting 30+ min for the elevator. The hallways smelled strongly of marijuana. Neighbors were loud. Someone threw a bucket of trash from their room/balcony causing commotion & security attention. It’s a nice apartment, with so much potential, but as of now, it is being very poorly run.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Kevin

We had a great stay overall. The location was super convenient, the price felt fair, and everything was really clean. Our corner suite was spacious and comfortable, and the views were a nice bonus. The front desk staff were especially welcoming, Maria in particular stood out for going above and beyond to make sure we were taken care of. I’d definitely stay here again.

Partner

8/10

Excellent

30 Apr 2026

Andrea

The amenities fee doesn't show up on the Expedia price- $35 a day extra and quite a bit of LA hotel taxes will be added to your bill. The property was very clean, but it's an apartment like an airbnb- no room service, no restaurant, housekeeping once a week so no new towels, no extra blankets. There's dishes and a toaster and microwave, stove, big fridge, etc- dish soap and dishwasher soap but no dish sponge or dish towel. Definitely do the self park or park across the street for $10. There was A LOT of partying going on, the people downstairs and one apartment over had a huge fight at 1 in the morning for 1/2 an hour and their dog was barking the whole time. Downtown LA is kind of sketchy- I don't think I'd bring kids here expecting a beach vacation. Stay closer to the beach. It's more for adults working in downtown LA longterm. I would come back when I have work downtown again. The views were INCREDIBLE.

Self

10/10

Exceptional

28 Apr 2026

Sophia

A lot of space for family of 4 people
Beautiful property

Family_with_children

6/10

Pleasant

27 Apr 2026

Kiana

Couches had stains, new towels had toothpaste stains, shower water took 15 minutes to warm up. However, staff was nice, has parking that was confusing, and amenities and overall hotel was nice. For the money paid expected some things to be better.

Partner

10/10

Exceptional

27 Apr 2026

Zola

Clean rooms great amenities

Family_with_children

6/10

Pleasant

25 Apr 2026

Sharita

The room itself was great; however, one of the main reasons I chose this hotel was for the pool and jacuzzi amenities. Unfortunately, the jacuzzi was closed for the duration of our stay, and this was never communicated to us at check-in.
Additionally, although check-in was listed as after 4:00 PM and we were told our room would be ready, we did not receive access until after 5:00 PM. We were also not provided with basic information, such as where the pool was located, and only found out by asking a staff member in passing.
The check-in agent was not very welcoming and appeared disengaged. We initially gave the benefit of the doubt, assuming it may have been an off day; however, during check-out, the same lack of customer service was evident. When we inquired about possible compensation due to the jacuzzi being unavailable and not disclosed, we were told there was nothing that could be done and no one else we could speak with.
Overall, the lack of communication and customer service was disappointing and impacted our experience.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Shad

Our room had the very bare necessities in cooking utensils. Overall, the kitchen was OK and did the job. We definitely did not cook any elaborate meals though.

Partner

10/10

Exceptional

22 Apr 2026

Christopher

Nice

10/10

Exceptional

22 Apr 2026

Jason

Wow. Great stay. Glad I chose this one.

Family_with_children

10/10

Exceptional

21 Apr 2026

Jasmond

Everything was good

Friends

10/10

Exceptional

21 Apr 2026

Johnny

Clean room and great views.

2/10

Poor

20 Apr 2026

Rodolfo

I stay here often and have always gave 5 star reviews but this time it sadly was the complete opposite, for 1 our check in was at 4pm and we had to end up switching rooms and checking in until 545pm , 2nd the room we go smelled strongly like urine , the speakers on the tv were blown out snd the shower head in th bathroom was broken , to make matters worse the lady in the lobby that helped me this time was completely un professional and talking to me like if it was my fault they did not have my room ready , overall i might have to consider a different hotel next time which sucks because i normally love this hotel

Partner

10/10

Exceptional

17 Apr 2026

Shayla

Rooms are very spacious, and the staff is very friendly and supportive. I do wish they had a later check out than 10am, but other than that I’ve enjoyed the experience very much.

2/10

Poor

15 Apr 2026

Naftali

First time booking at Levels Hotel in Downtown Los Angeles and i can confidently say i will never book here ever again. Driving into the parking structure i asked for directions from the valet guy and he was extremely rude ignoring me at first then just pointing not saying anything. After I figured out parking, i went to check in and staff was rude, right off the bat, they were eating and talking ignoring me when there was NO ONE else in line. Felt discriminated because i look extremely young. PRIOR to booking i asked for information about decorating the hotel room which i received a text saying it was okay as long as i clean up before i check out to avoid extra fees. When i arrived they said balloons and rose petals were NOT allowed for safety reasons. They could of let me know prior to booking when i asked them the first time. This caused a really big inconvenience for me because i prepaid a lady to help me set it up because i thought it would be okay like i was told originally. There is lack of communication. While checking in the manager at the time was rude implying I couldn’t afford to be there because i asked questions about the deposit. This made me feel uncomfortable. Later on during the day i headed down to the lobby where it smelled horribly like weed. Lobby was filled with ghetto people and a homeless who werent staying the night. Right outside the entrance there was a man harassing women who passed by whom no one said anything to. Overall my experience was -10/10

Partner

10/10

Exceptional

13 Apr 2026

Kristina

A home away from home. Great amenities, location and helpful staff.

8/10

Excellent

12 Apr 2026

Luiz

Ok

Family_with_children

10/10

Exceptional

11 Apr 2026

Asia

2 bedroom, 2 bathroom was spacious and the view was great. Dishes were stocked and the decor was nice. I loved the marble appearing floors. Security was heavy on all floors and desk/valet staff was amazing! My kids loved the basketball court, pool, and balcony views. My wedding stay went perfect.

Family_with_children

2/10

Poor

10 Apr 2026

Jograj

Stayed at this hotel for 2 nights while in LA. This was a good stay if it hadn’t been for the bed bugs bites I noticed when I was back home. I contacted Expedia and the hotel. The hotel claims since I did not complain in my 2 nights there they won’t do anything for me now… it can take a couple days for the bumps to show up after being bit. I have attached pictures of my bites. Please be cautious booking this hotel as it looks nice but the inside as clean as it seems! DO NOT BOOK!!

2/10

Poor

09 Apr 2026

Ali

Very old and very dirty and it was dirty room and just it has gone down before it used to be good but its just a disaster now

Family_with_children

6/10

Pleasant

08 Apr 2026

Sarah

The wifi was good although it took a long time to connect on my laptop. The room was clean however there were some issues. There were only 2 tiny pots provided and no frying pan so i couldn’t

2/10

Poor

08 Apr 2026

Pedro Alfaro,

Don’t stay paying a extra $400 once you check in on top of that $34 dollars a day no house keeping rude front desk just go to citizenM

Partner

10/10

Exceptional

07 Apr 2026

Melissa

Overall stay was great for me and my family. My husband and I have stayed here before and we love it. It’s convenient and close to everything.

Family

10/10

Exceptional

07 Apr 2026

Momica

Family enjoyed our stay. I loved the security of the place. We Had to use keys to move within the property. The key would only take you to your assigned floor and the amenities. The place its self was clean well maintain. Staff is great well informed.Bring your groceries and just stay in enjoy the place. Out in the streets well not all that great buts its L.A. After covid was hard to find trust worthy places for my family to be at plus a safe place for my autistic child. This place i would come back to. Thank you for a wonderful stay.

Family_with_children

8/10

Excellent

07 Apr 2026

Khavaris

Yes the internet was fast it just shut off for bout 15minutes and came back on

Friends

10/10

Exceptional

06 Apr 2026

Karen

Loved the room! Staff was very nice! We got a nice upgrade!! The lady in the front was very sweet!!

Partner

10/10

Exceptional

05 Apr 2026

Michelle

Over all was ok experience, guy bleeding in elev

10/10

Exceptional

03 Apr 2026

Luke

From had a very overpowering men's cologne smell upon arrival. Thank goodness we had a patio door and window to open to try to air it out.

Partner

10/10

Exceptional

31 Mar 2026

Cynthia

The room was clean, amenities great, parking and fees were ridiculous!!! $54 for self parking daily and almost $40 nightly fee for booking with a 3rd party!!!!! 😩

Friends

10/10

Exceptional

31 Mar 2026

Christie

The hotel was lovely. Very quiet especially at the top deck pool area.
The only surprise and complaint is that the hotel charged me an extra fee of $35 per night because I used Booking to make the reservation

Self

6/10

Pleasant

31 Mar 2026

Colleen

yes

10/10

Exceptional

28 Mar 2026

Chyann

I will never send nobody to them

10/10

Exceptional

27 Mar 2026

Juan

The place was great

Family_with_children

2/10

Poor

27 Mar 2026

Rebeca

Avoid this hotel:

Terrible service and hidden fees.
Our stay was incredibly disappointing. The front desk staff was rude and unwelcoming from the moment we arrived. We were hit with over $350 in unexpected fees, bringing the total for two nights over $1,000—yet the hospitality was non-existent.
The room lacked basic amenities: no bottled water, no iron, and no included wifi. To make matters worse, the room and fridge were not properly cleaned. Valet is extremely expensive with no self-parking option, and no one offered to help with our luggage. For this price, the lack of basic service is unacceptable. We will never return.

Family

10/10

Exceptional

27 Mar 2026

DeNeshia

Amazing place. This will be my #1 Hotel i stay at.

Self

8/10

Excellent

26 Mar 2026

Stephany

There were cigarette buts on the balcony. Besides that everything was clean

Family

8/10

Excellent

26 Mar 2026

Brianna

The room floors could’ve been cleaner. There was no complimentary wine bottle as advertised. Also, parking is additional and very limited. Overall, the facilities were decent and location downtown is convenient.

Family_with_children

2/10

Poor

24 Mar 2026

Cody

They closed the pool AND hot tub for the entire evening for 1 broken glass.
How can a property that size not have a maintenance crew capable of cleaning that up in a timely manner to re-open the facilities THAT WE PAY TO USE for the 1 night we get to stay there??
Unacceptable and DO NOT RECOMMEND you stay here

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Rolando

Our room smelled like cigarettes however not strong enough for us to change rooms. The room was huge, clean, bedding smelled like softener and the patio was such a cool way to spend the evening winding down

10/10

Exceptional

23 Mar 2026

Damian

Everything was good

4/10

Poor

22 Mar 2026

Darius

i was disappointed on many levels during my stay. the staff that i came across was very helpful and polite except the young african american at the front desk. after giving a deposit i was not able to view the room i would be getting in a few days. once i arrived the day of my stay i incurred additional charges that was not revealed upon purchase, also the room that i was issued was not what was advertised, it was not clean, the stove and the floors was dirty . i would be a contribution to humanity if moving forward your upfront with your guest.

Friends

10/10

Exceptional

21 Mar 2026

Stephany

Perfect place to stay when you need a home away from home.

Family

8/10

Excellent

17 Mar 2026

Andre

Great view

8/10

Excellent

17 Mar 2026

Andre

Great view

2/10

Poor

17 Mar 2026

meilin

We where talking low because we where on vacation and we have to go to the pool because the neighbors where complaining, if you need a place just for sleep it’s ok , but night time you can’t even talk

Friends

10/10

Exceptional

16 Mar 2026

Cynthia

Amazing

10/10

Exceptional

16 Mar 2026

Christopher

The staff here are really nice. There are added expenses and parking at check-in. This is DTLA, so I wasn't surprised. The kitchen is nice and having laundry is worth it on those long stays. There were some minor repairs noticed at the property, but nothing major. If you have a family I would recommend staying here.

Family_with_children

8/10

Excellent

15 Mar 2026

Jamie

We had a 2 bedroom unit. Unit was large and so nice! The property is in good condition but does show some wear and tear. A couple of things I wish I had known…

Parking is $61 a day which is insane. I had no idea. There is a lot directly across the street that is $15.

Music is played on full blast well into the morning hours (2am) and even with all windows closed you hear it loud and clear.

Lack of hot water.. to be fair we read they were having water issues and had to turn off all the water for a few hours but no hot water for 2 days with kids.. not good.

Free WiFi- couldn’t get it work, not even once

Lastly - you have to leave the hotel to get food or coffee. They give you a 12 cup coffee maker and a 1 cup pod of coffee. Wasn’t sure what to make of that.

Now all that being said, the rooms were large, the pool was super clean and the property felt safe. The unit also had a washer and dryer that works great. So depending on what your needs are this can be the most amazing hotel. If traveling with little ones, I might suggest a more family friendly property where there is quiet time and food options.

Staff was great, no complaints just a few callouts to help others.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Christina

Nice rooms and nice views

Friends

6/10

Pleasant

15 Mar 2026

Amber

Tv volume didn’t work

Friends

6/10

Pleasant

13 Mar 2026

Tonya

My family and I recently stayed here and unfortunately our experience was not the best. One of the restrooms in our room would not get hot water at all. The water stayed cold and my daughter even cried because of how cold it was.

The room itself also stayed very warm and we couldn’t get the temperature to cool down enough to be comfortable.

Because the hotel is located in downtown Los Angeles, it is also extremely loud at night, which made it hard to rest.

Most importantly, I was very disappointed with the handicap parking situation. This is my second time staying here and both times the handicap spaces were taken up by luxury vehicles. When I asked about it, I was told to just park in the garage instead, which defeats the purpose of having designated handicap parking.

Overall, I expected better accommodations and accessibility for the price and location.

Family_with_children

10/10

Exceptional

13 Mar 2026

Mayra

Great experience! I keep coming back because it’s priced well with great views

Partner

6/10

Pleasant

10 Mar 2026

Tenaya

Clean room and spacious. They will gouge you on parking. Check out is 10 am so pretty early. Asked for late check out and they charged $150 to stay until 1 pm but didn’t tell us the key cards stop working at 12. My kids got locked out of the room and I couldn’t get back into the hotel until someone let me in. That was frustrating. Right at 12 pm we had housekeeping walk in on us. Have to say that really made me angry after spending close to $600 for one night! There are a couple of places nearby to eat which you want to stay close to because it’s not the best area crime wise. If you’re a light sleeper traffic and people peeling out all night will keep you awake. I think people also live there so it’s not just a hotel. They seem annoyed with hotel guests and I can’t say I blame them.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Robert

This is a modern aparthotel in uneven downtown LA that is well run. Staff is outstanding. My major complaint is that the kitchen has toxic black plastic cooking utensils and the living room needs a bright standing lamp. But these caveats are minor for an overall great experience.

Partner

6/10

Pleasant

08 Mar 2026

Daniel

Positives; Staff was friendly and accommodating, valet and parking very easy, suite was fantastic with a beautiful kitchen, nice living area and bathrooms were spacious and clean.

Negatives; common areas were pretty dirty, beds were extremely uncomfortable (felt like sleeping on a box spring), which was extremely disappointing. TV’s had intermittent connectivity and only Netflix available…no other streaming options. These issues are so impactful to the overall comfort of a room…and so easy to correct and then this would be one of our top places to stay in DTLA.

Family

10/10

Exceptional

08 Mar 2026

James

Staff is excellent they go above and beyond, the property and the room was stunning great amenities, and a nice quick walk to crypto.com Arena

Partner

8/10

Excellent

07 Mar 2026

Kyunghee

The Wi-Fi connection wasn’t very good, there weren’t enough towels, and it was difficult to get through by phone, which was inconvenient. However, overall I was satisfied.

Family

10/10

Exceptional

07 Mar 2026

Edwin

Amazing experience

Partner

10/10

Exceptional

04 Mar 2026

Deschan

Property was great I’m from the south second time coming to La choosing levels was great can’t wait to book again

2/10

Poor

03 Mar 2026

Shawna Chiquita Shenique

Upon my check-in, I entered the room to a dirty sink with backed up food in it, roaches in the bottom of the cabinets under the sink and bathroom outlet wasn’t working. I let staff know about the room and was told someone would come up to clean it and fix outlet and no one ever came. When I notified them that no one ever came to the room and more roaches were seen they moved me to another room. I paid for a bigger room with a better view to be moved to a smaller room with ok View .I was told that they will returned the resort fees due to the inconvenience. I checked out on 2/19/26 I haven’t received it yet.

4/10

Poor

02 Mar 2026

Sharmila

The elevator was broken during our entire weeklong stay and there was no effort to fix it. We could NEVER leave the hotel without a serious delay. The rest of the stay was perfectly fine, but the debilitating wait time to use the elevator made the experience miserable.

Family