Name: Enorme Santanna Beach
Address: Eparchiaki Odos Ierapetras - Sitias, Ierapetra, 72200, GR

10/10

Exceptional

29 Sep 2025

France

Clean room, friendly and courteous staff, good food and nice beach chairs

Leisure Family

10/10

Exceptional

15 Sep 2025

Benjamin

We had a great 10 days stay in the hotel. Excellent facilities and a great pool area on the top of the hill. The room was advertised as a swim-up room with a little misleading picture here in Expedia. Instead of the swim-up rooms that share a long pool on the terrace area we lived at the pool site around two buildings with approx 10 room. Actually the better choice as it was very calm, was equipped with sunbeds for e very room and additional canopies. Had a great view towards the sea and the sunset every night. You just need to beware if you expect the same room as shown in the pictures.
Great selection of food with different themes every day. Staff was a little slow at times, but still friendly.

Leisure Partner

10/10

Exceptional

28 Jul 2025

Panagiotis

Great place, beautiful beach, extreme relaxation

The breakfast was excellent in terms of choices and quality. The dinner was ok, but being a buffet drops the quality. Still good selection, but it felt like buffet. Not really a problem but being a Greek I am used to have better cooked dinner from restaurants, but for buffet style food was still quite good

Partner

10/10

Exceptional

15 May 2025

Niky

The pool area was really nice and the beach

Leisure Partner

8/10

Excellent

20 Apr 2025

Helene

Not for me.

Nice room & amazing view. Lovely welcome fruit platter & bubbly.

However my room offered no shade after 2pm. No umbrellas. Apparently because of wind. Guess they don't know about concrete base umbrellas. So impossible to sit outside most of the day.
Food very average.
Built on a hill. Golf buggies available to drive you back up. Wouldn't want to be dependent on that in high season.

Self

8/10

Excellent

15 Oct 2024

Martin

Great setting, let down in a few areas

Overall this was a nice stay, the hotel has been designed and built very well. It's built on the side of a hill and as such, the higher you go, the better the view. The view over Ierapetra city at night is amazing.

The only comment on the room is that the lighting could do with being better at the bathroom mirror and the wardrobe needs more shelves / drawers.

We got a warm welcome on check in but rarely got a welcome at other times. Often no acknowledgement of arriving for breakfast or dinner. During the service of these, the staff often looked over-worked. That being said, overall the food was good.

The beach was lovely with decent sun beds. In the near week that we were there the bins were never emptied or the sunbed tables wiped down. The beach bar was good, but would be so much better if they walked round every now and then to see if you wanted anything rather than having to go up each time.

The gym was equipped OK, though could probably do with having a set of dumbbells. Nothing to wipe down equipment after use, the air con was limited to 24°C and no towels available which again was a let down, especially as they were strict on limiting towels.

The little spa on site is decent - felt very relaxed after a massage.

Overall we had a nice relaxing stay and it's almost frustrating that they don't just put a bit more effort in to get it amazing.

Partner

8/10

Excellent

13 Sep 2024

Lisa

Property very nice . Room had plenty of space. Booked room with private pool. Fabulous view. We had buffet breakfast and buffet dinner which were both great. Only downside was property built on hill. So walking down ok, but walking up a little hard if you are older. They will take you to your room in golf cart with a phone call which we used. Only stayed one night

Partner

10/10

Exceptional

27 Aug 2024

damien

This place is great. The hotel was perfectly kept. We did half board and there were plenty of selections at each meal and all was very good. Staff was pleasant and attentive. Beach access underground was perfect with bathroom for convenience.

Leisure Family

10/10

Exceptional

15 Aug 2024

annie

Had a hard time with closing door. Ended up leaving it open all the time. Beautiful lock but not user friendly.

10/10

Exceptional

29 May 2024

phil

Friendly, welcoming and efficient staff, excellent food, spacious well appointed rooms, great beach area. Very few sunbeds at the relatively small pool. No other tavernas or bars in the immediate area. Opposite the beach but a busy road in between.

Leisure Partner

10/10

Exceptional

15 May 2024

Jiri

Great food choices, friendly and helpful staff.

Leisure Partner

10/10

Exceptional

30 Oct 2023

Georgios

Really nice location, one of the most unique and beautiful property I’ve ever been.
Highly recommended!

Leisure Self

10/10

Exceptional

19 Oct 2023

David

Best staff of my trip.

Self

10/10

Exceptional

03 Oct 2023

Andrew

This is a beautiful hotel right across the street from the sea. Rooms are bright, clean and comfortable and the design of the facility is unique and modern. The breakfast / dinner buffets are outstanding.

Leisure Partner

8/10

Excellent

13 Sep 2023

Rhiann Kaur

Very clean and great service

Leisure Friends

10/10

Exceptional

30 Aug 2023

Verified traveler

Second time and will stay again

Second time at this property and will stay again. I had recommended this property to friends too who also stayed there. This time I have tried the buffet dinner and was quite happy with the selection and taste. Room is spacious and well appointed apart from the mirror which was located on the wall by the bed (minor inconvenience). The property has also great sunset views.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2023

Michael

This is a wonderful destination for anyone visiting the Irepetra area of Crete and looking for an all inclusive experience. The staff is attentive & friendly, the rooms clean & comfortable, the food delicious and the the views and amenities amazing. Comes with my highest recommendation - you will not be disappointed!!!

Leisure Self

8/10

Excellent

31 May 2023

Iryna

Hotel is truly wonderful: architecture, cleannes, amazing food, quiet space, parking, welcoming with bubbles, we had some snacks saved for us as we arrived after the dinner time. Stuff is really helpful and overal atmosphere is nice and relaxing.
There were a few negative sides though: it would often smell like you are on a farm (not sure if it's seasonal smell), shower was leaking, the sink was fairly blocked. The hotel is new but some small things like this definitely could have been fixed. Food in general is great but almost all the deserts had artificial taste so we had to stick to savory options and fruit. SPA at the hotel is overpriced and prices are not written anywhere, so we were under impression that staff was making them up as we spoke. There are free morning yoga classes 3 times a week, but the teacher didn't adjust her program at all and continued with advanced poses even though many participants were clearly beginners (there were no tips provided).

I would say that all the positives are still overweight a few negatives, so I would happily recommend this hotel.

Leisure Partner

10/10

Exceptional

12 May 2023

Donna

Lovely facility, location, and extremely friendly and helpful staff. The food was exceptionally good and very convenient.

Leisure Friends

10/10

Exceptional

30 Oct 2022

Lucas

Great location and facilities, with a wonderful and helpful staff. The property's beach is well maintained, and the pool/pool bar area is great to relax at. Food options are varied and delicious.

Leisure Self

10/10

Exceptional

06 Oct 2022

Antonios

We were welcomed with a very friendly and courteous staff, always quick to help and serve. The property itself is very clean and modern with varying levels of amenities, pool bar on the higher level, 2nd level has dining tables and chairs with mood lighting and the next level is the restaurant, all with amazing views of the beach, sea, coastal village and mountains. A real panorama! The restaurant served buffet style breakfast and dinner with lots of variety and themes each evening, delicious! The beach was just across the street which you could access by taking the elevator or stairs through a short tunnel and onto the beach in seconds with lounge chairs, canopy beds and umbrella’s and beach bar. Overall awesome hotel for all ages, there were families, young couples and old….we were all looking for the same thing, relaxing and safe, clean, modern environment with spectacular views! Will go again! The only negative was you need jelly shoes to enter the water…there’s rock and it’s a little slippery.

Leisure Partner

10/10

Exceptional

15 Sep 2022

Mary

The service at Enorme Santanna Beach is really excellent. The resort is gorgeous, the view is divine, and you are on the beach. The pool area is great, with lounge beds in the pool, a fabulous pool bar serving delicious food and drinks. Everything was here and my only complaint is that I don’t care for buffet dining. But the food is great and there are options to order food to your room. We booked rather last minute and were really pleasantly surprised by the property. Would stay here again and will recommend to friends and family.

Leisure Friends

10/10

Exceptional

15 Sep 2022

Valery

One of the best accommodations we have ever seen. Service was top notch (they even thought of preparing some sandwiches because we checked in really late - and they prepared huge take-away breakfast because we checked out very early). They also offer complimentary dinners in addition to expected breakfast.
The view is breathtaking, the parking is easy and the beach is great, too. Beware, though, that you'd most likely want to have water shoes for swimming - the water is emerald and crystal clear, but is not your generic sandy beach, the bottom is lava and slate rock, kinds slippery. Once you get deep enough you are just fine. Of course, they have a terrific pool area with a bar and evening live entertainment.
All in all, excellent experience.

Leisure Family

8/10

Excellent

07 Sep 2022

MARIGO

Hotel was beautiful
Easy drive to town
Staff very friendly
Did not use buffet much

Leisure Partner

10/10

Exceptional

27 Oct 2021

Tim

Lovely stay, but head into town for atmosphere

We had a lovely stay at the hotel, we had a 'superior swim up room with a shared pool' which had a great view of Irapetra for sunsets. I would recommend this type of room as the one to get, you can see several 'private pool' rooms as you walk around the hotel, and although these sound better on paper, they are not as good. Some are very exposed to people walking past and there is also not enough room next to them for two proper sunbeds (they only have bean bag style seats). Our room had two sunbeds.

Breakfast and dinner were included (buffet) and while the food was, on the whole, good I think it is important to note that the restaurant does not have a great atmosphere. It is not big enough to seat the whole hotel (when full) in one go so there were two sittings when we were there (6:30 - 7:45 & 7:45 - 9). If you are after a romantic evening meal with your partner this is not the place, it is quite hectic (with people getting up and down for food) and (if seated near the buffet) the lights are so bright it is too much. You also feel quite rushed, which is often the case with buffets. Getting a seat outside is more preferable if you are able to but they are limited. If you want a romantic dinner and some atmosphere I would recommend going into town, we had two excellent meals at Zorba's (25-30 min walk of 6 euro cab).

When the hotel is full (as it was when we were there) depending on the time you get to breakfast you may need to wait for a table, which is annoying.

Partner

10/10

Exceptional

22 Oct 2021

Felicia

AWESOME!!!

It’s a beautiful unique place with a super friendly and professional staff. Costantinos, the manager, helped us a lot . Thanks again to all , hope to come back again. KR
Felicia

Friends_and_family Family

10/10

Exceptional

20 Jul 2021

Verified traveler

That was a perfect experience
The stuff are lovely the location is wonderful everything just perfect

Leisure Friends

10/10

Exceptional

12 Jun 2021

Verified traveler

I absolutely love this place! Very clean, contemporary, superb service. And they have amazing food which is included in the price of the room. I will definitely stay there again.

Leisure Self

10/10

Exceptional

05 Jul 2026

maaike

Heerlijke suite met grote private pool, heel zonnig.

Partner

2/10

Poor

18 Jun 2026

André

Wir sind noch am selben Tag wieder ausgecheckt. Das Zimmer war winzig und für zwei Personen mit zwei Koffern völlig ungeeignet. Es gab praktisch keinen Platz, um die Koffer auszupacken. Der Kleiderschrank war ein Witz: kaum Stauraum und nur ein einziger Einlegeboden. Wohin man Kleidung für einen Urlaub räumen soll, ist mir unklar.

Auch die Möblierung war schlecht geplant. Der Stuhl passte nicht sinnvoll zwischen Bett und Schreibtisch. Selbst wenn man ihn mit Gewalt dazwischen gequetscht hätte, hätte man selbst kaum noch Platz gehabt.

Besonders unangenehm war das Bad: Die Toilettenbrille war deutlich gelblich verfärbt, was auf den Fotos zu sehen ist. Wir fanden das sehr unhygienisch und eklig. Auch der Bereich um die Spültaste wirkte nicht gepflegt.

Zusätzlich war es extrem stürmisch. Dafür kann das Hotel nichts, aber im Zimmer war es sehr laut, auf dem Balkon konnte man nicht sitzen und an Schlaf wäre kaum zu denken gewesen. Der Weg zum Restaurant wäre außerdem sehr steil gewesen – bei 34 Grad und gebuchter Halbpension sehr unangenehm.

Ich habe zweimal bei der Rezeption angerufen. Angeblich waren alle Zimmer belegt, auch ein Upgrade gegen Aufpreis wurde abgelehnt. Erst nachdem Expedia beim Hotel anrief, war plötzlich doch ein anderes Zimmer frei. Da war unser Vertrauen weg. Eine Rückerstattung gab es nicht, Expedia kam uns entgegen. Wir haben auf eigene Kosten ein anderes Hotel gebucht. Nie wieder.

Partner

8/10

Excellent

14 Jun 2026

Eva

Wir hatten ein Zimmer mit Swimm-up pool, das wirklich toll war, aber leider war die dazugehörige Terrasse nicht beschattet. Unsere Nachfrage um einen Sonnenschirm wurde abgelehnt, mit der Begründung, dass es verboten ist wegen dem Wind. So konnten wir eigentlich nie draußen liegen, da viel zu heiß. Ansonsten ist es ein nicht allzugroßes, überschaubares Hotel mit schönen Strandliegen und Bar. Man benötigt Badeschuhe, dann ist es angenehmer ins Wasser zu gehen. Wunderbare, freundliche Mitarbeiter bemühen sich sehr. Das Essen schmeckt toll und kommt vom Buffet. Ierapetra ist zu Fuß ein schönes Stück entfernt und es gibt keine Promenade, man muss die Straße entlang gehen. Mit dem Auto sind es wenige Minuten. Im Ort gibt es am Strand entlang die üblichen Geschäfte mit Badeutensilien und Souvenirs! Auch ein paar Geschäfte sind vorhanden. Wir haben viele tolle Buchten und kleine Dörfer gesehen auf unseren Ausflügen. Ein Ausflug nach Agios Nikolaios lohnt sich zum Shoppen.
Wir haben uns toll erholt und wer die Ruhe liebt ist hier richtig!

Partner

10/10

Exceptional

01 Jun 2026

Anais

Nous avons passé un séjour inoubliable au Santanna. Le personnel est au petit soin pour nous, les communs sont propres. Les dîners au buffet sont très bons, en 3 jours nous n'avons pas eu 2 fois la même chose.
Petit bémol sur la propreté de la piscine de la chambre et la salle de bain à cause d'un problème d'évacuation d'eau.

Partner

10/10

Exceptional

23 Apr 2026

Alexandra

Excellent pour tout, personnel très sympathique. Seuls bémols: pas d'après shampoing dans la douche, spot lumineux insuffisant dans la salle de bain. Kit de salle de bain (coton tige, etc..) remplacés certains jours d'autres pas. Idem pour les verres utilisés (parfois lavés parfois non).

Partner

10/10

Exceptional

14 Oct 2025

Brian

Superbe hôtel avec vue imprenable sur la mer.
Excellent service et la nourriture aux repas est de très bonne qualité et en quantité illimitée.

Leisure Partner

10/10

Exceptional

04 Oct 2025

Miléna

Superbe hôtel, face à une plage privée accessible par un accès sous terrain très pratique.
Les chambres sont spacieuses, bien agencées et confortables. La restauration excellente et le personnel aux petits soins… nous avons adoré notre séjour !

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Christian

Sehr schöner Aufenthalt

8/10

Excellent

19 Sep 2025

PIERRE

Hôtel face à la mer!!

Notre chambre était simple mais confortable. Dommage qu'il y ai eu des soucis d'étanchéité au niveau de la porte de la douche. Très belle terrasse, mais problèmes de vis à vis générale au niveau de l'ensemble des chambres.
La rue en face de l'hôtel n'est pas gênante -accès facilité à la plage directe- Buffet complet le matin (dommage pas de vrai jus d'orange) et bonne restauration le soir selon les thèmes (nouveaux thèmes tous les soirs; très bien en général sauf soirée asiatique).
Et pour finir un bravo générale sur la qualité, la gentillesse et l'amabilité de l'ensemble du personnel !!!

Partner

10/10

Exceptional

13 Sep 2025

Christophe

Les vacances de Christine et Christophe.

Très bel hôtel,récent avec très belle vue et accès à la plage direct.Personnel accueillant,service attentionné et buffet petit déjeuner et dîner très copieux et varié.Chambre très bien agencée même si la cabine de douche est un peu petite.Coin bar/piscine très agréable.Hôtel sur plusieurs niveaux donc peut être compliqué pour les personnes avec enfants et les personnes ayant du mal à se déplacer.Grande terrasse,malheureusement groupe de climatisation très bruyant par moment s.Fourniture de peignoirs qui malheureusement n’étaient pas de toute première jeunesse.En conclusion,nous recommandons cet hôtel dans lequel nous avons passé un excellent séjour.

Partner

10/10

Exceptional

03 Sep 2025

Marianna

Exceptionnel ! Séjourné dans cet hôtel à été un réel plaisir. Très bon standing, l’établissement est bien entretenu et propre. Le personnel vous accueille avec le sourire quotidiennement que ce soit à la réception passant par le restaurant jusqu’au spa. Efficaces et professionnels, ils mettent du cœur pour vous satisfaire en tout point. Mentions spéciales pour l’équipe du restaurant : Doula, Pavlos, Rey, manos, le chef qui nous a régalé du matin au soir ( large choix, produits de qualité) et aussi le bagagiste muni de sa voiturette de golf Angelos qui très attentionné et touchant.
La plage est belle avec un accès sous terrain rapide, les transats à votre disposition vous apporte un confort optimal. Et surtout, le calme qui vous entoure car l’hôtel est situé dans une zone un peu isolé. Bref, je vous recommande mille fois cet hôtel pour un séjour réussi.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

henry

Bel établissement.
Personnel très accueillant et agréable.

Leisure Partner

6/10

Pleasant

20 Aug 2025

Francesco

La struttura in sé per sé merita, è molto scenica, con una bella piscina con bar; la camera è molto pulita e spaziosa, con piscina privata anch’essa molto pulita, la maggior parte del personale è cordiale, apparte un paio di elementi più scontrosi!
Ma sono alcune le lacune che ho notato, in primis la spiaggia dell hotel è tenuta in pessime condizioni, con sabbia sporca lettine tutti disordinati e sporchi, poi non mi è piaciuto il servizio pulizie : la camera è pulita, ma non si può uscire alle 8.00 del mattino e alle 12.00 ancora la camera non è stata riordinata, con un bimbo piccolo diventa molto difficile; ultima cosa che mi ha davvero molto deluso, non per il prezzo ma per il gesto: mi è stato fatto pagare un caffè macchiato preso nella sala colazioni durante la colazione, prima volta che mi è capitato nella vita: secondo loro è stato preso nella beach pool, ma non è stato così!
In conclusione con 350€ a notte ci si aspetta molto ma molto di più e soprattutto maggior attenzione alle famiglie che hanno bimbi piccoli, evitando di dare camere alla fine della scalinata

Leisure Family_with_children

2/10

Poor

08 Aug 2025

Anass

Worst hotel experience in Crete – avoid if you have a baby or mobility issues

We stayed in 3 hotels during our trip to Crete, and we visit Greece twice a year – this was by far the worst experience.

The hotel is absolutely not suitable for parents with a baby or anyone with reduced mobility: steep slopes, stairs everywhere (bar, restaurant, beach).

We booked a sea view room as shown in the photos, but got a noisy room facing the main road, with constant traffic and hotel staff passing. They dared to say it was “better for a baby.”

No baby cot was provided – just an unsecured sofa. How is a 5-month-old supposed to sleep on that?

We asked for a change – they said “we’ll call you tomorrow.” No one called. Worse: they claimed they called the room while we told them we’d be out. Result? Wasted our time and ruined our day.

They don’t know how to manage anything. No apology, no empathy, just “that’s how it is.”

Leisure Family_with_children

10/10

Exceptional

21 Jul 2025

Lisa

Das Hotel ist perfekt für alle, die Erholung suchen. Durch die Hanglage hat man einen tollen Blick auf das Meer. Es gibt zwei Gemeinschaftspools, einen davon an der Poolbar. Viele der Zimmer haben einen eigenem Pool (empfehlenswert), andere teilen weitere größere Pools, die dann auch nur von den Zimmern mit „Swim-up“-Option genutzt werden können (diese sind nicht für die Allgemeinheit - bspw. der auf den Fotos zu sehende „schlangenförmige“ Pool). Das Essen war gut und abwechslungsreich. Der Service war sehr freundlich und bemüht. Alles war super sauber, sowohl unser Zimmer als auch der Rest der Anlage. Für Unternehmungen ist ein Mietwagen empfehlenswert, da fußläufig nichts erreichbar ist (nach Ierapetra sind es ca. 25-30min zu Fuß).
Wir hatten einen tollen Aufenthalt und können das Hotel uneingeschränkt weiterempfehlen.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Hubertus Josef

Sehr freundlicher und zuvorkommender Empfang. Das Personal ist sehr freundlich und hilfsbereit. Die gesamte Anlage ist sehr gepflegt. Wir hatten ein Zimmer mit Swim Up Pool, echt toll, kann ich nur empfehlen.

Leisure Family

8/10

Excellent

18 Jun 2025

Laszlo

Good with mistakes!

Although we were overall satisfied with the hotel, I will describe both the positive and negative experiences we had!

The hotel is a complex built in a modern style with a villa-like layout. Our room was exceptionally clean and well-equipped. Upon arrival, we were greeted with a surprise: a fruit platter and a bottle of champagne! The staff was kind, smiling, and helpful. After we booked the room, we found out from the confirmation that dinner in addition to breakfast was also included in the price. It was fantastic! There were so many food options. Delicious, flavorful dishes!

And now for the negatives:
When we arrived, the room temperature was 30.5°C (86.9°F)! Since we were only given one key card, and the air conditioning only worked with the card, the room kept heating up again whenever we left. The booking photos showed a balcony with a sun lounger but instead, we got a balcony facing a walkway, with just two chairs and a small table, and this was also where the entrance to the room was. I can’t imagine anyone wanting to sit out there! The hotel has several design flaws. Most balconies face common areas, so there’s zero privacy!
In addition, the shower leaked, the toilet kept running, and an unpleasant smell constantly came into the room from the bathroom. Every morning, we were woken by the slamming of the cleaning room door and the loud talking of the staff.

Despite all this, it’s up to everyone to decide whether they would like to stay here or not.

Partner

6/10

Pleasant

08 Jun 2025

Michael

Dejligt hotel tæt på stranden.

Self

10/10

Exceptional

30 Apr 2025

Jan

Himmelsk

Et fantastisk sted 25 minutter gangavstand fra strandpromenaden i Ierapetra. Høy standard, stille og rolig, nydelig mat, fantastisk beliggenhet i nydelige omgivelser og ikke minst veldig hyggelige ansatte. Det frister med et nytt og lengre opphold.

Partner

10/10

Exceptional

25 Apr 2025

Tina

Das enorme Santana Beach Hotel ist absolut beeindruckend – neu, modern und stilvoll gestaltet. Das Personal ist überaus freundlich und stets hilfsbereit. Besonders hervorzuheben sind die vielen Zimmer mit privatem Pool – ein echtes Highlight, das den Aufenthalt unvergesslich macht. Klare Empfehlung für alle, die Luxus und Entspannung suchen!

Leisure Family

10/10

Exceptional

02 Nov 2024

Arnaud

Top du top !

Mieux que sur les photos.
La maisonette avec piscine est superbe, spaiceuse, grand luxe.
Buffet varié et très bon le soir. Idem au petit-déjeuner.

Le seul bémol, mais pas des moindres, au vu du tarif on attend que la petite pisicine privée soit chauffée, c'est indispensable pour un sejour fin octobre. Comme elle ne l'était pas, nous n'en avons que tres peu profité, dommage.

Friends_and_family Family

10/10

Exceptional

31 Aug 2024

Gianfranco De

Noto mancanza totale di cassetti nella camera
L’attrezzatura della spiaggia dovrebbe essere più pulita