Name: Araks Hotel Complex
Address: 25 Gorki Street, Gyumri, 3104, AM

4/10

Poor

17 Jun 2026

Emma

The room was so dirty and old. The bathroom was terrible. The shower was so old and dirty and didn’t work. There is no where to hang the shower head so you have to hold it all the time while taking a shower. It looked like 30 years old shower and was disgusting. The sink was dirty with a lot of hair in it. The room smells. The breakfast was bad. The only thing ok about this hotel was the price but even tho wouldn’t pay even half of the price for this place. This was my third time staying here last time it was 4 years ago and it wasn’t as terrible.

Family_with_children

8/10

Excellent

24 Dec 2025

Jonathon

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay.

Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Self

10/10

Exceptional

24 Dec 2025

Jonathon

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay.

Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Self

8/10

Excellent

24 Dec 2025

Jonathon

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay.

Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Self

8/10

Excellent

24 Dec 2025

Jonathon

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay.

Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Self

8/10

Excellent

24 Dec 2025

Jonathon

I am always objective with my reviews, and so, accounting for the presumably very low season price, I will give a 4/5, however, I should first note, that the main reception staff (aside from the younger man) were generally miserable and unfriendly the entire time (and I stayed 10 days having extended by a further 5 to focus on some online administration). I would have been inclined to perhaps give 5/5 had they been polite and helpful, however, they would never smile, and would respond and approach you as if you were a burden to them, living as an uninvited guest in their own personal home...this is who it felt for the entire duration of my stay.

Aside from the aforementioned issues regarding etiquette; for the price paid, the economy room was good. The WiFi was strangely terrible though and basically didn't work almost the entire time (though this may just be the corner economy rooms), and the shower basin was completely blocked most of the time too. Additionally, the heating wasn't really functioning (in the middle of winter), so the room would be too cold for most, however, I did like the room regardless. The bedroom area is on a mezzanine accessed via very steep stairs, and although totally unsuitable for most and very dangerous indeed, it felt very cosy nonetheless and private, and the ensuite, irrespective of the drainage issue was sufficient and new and there always seemed to be hot water. The room contained a clothes rail, sofa, side table and TV. Housekeeping was off

Self

10/10

Exceptional

13 Sep 2025

Asya

very good

10/10

Exceptional

04 Jul 2025

Rima

Friendly staff! The room was clean and comfortable. Great place to stay with kids.

Friends_and_family Family

8/10

Excellent

06 Dec 2024

Arman

Good plaice

6/10

Pleasant

24 Nov 2024

Raffy

Ask for a room upstairs and not one of the lobby rooms like we were in where you hear people talking and coming in and out of the hotel all nigh. Otherwise the location, staff and beds were great !

Friends_and_family Family

2/10

Poor

31 Oct 2024

ovnan

My wife and I had a very bad experience at this hotel. The pictures and description are not at all what the hotel actually is in real life. It’s a very old building with really old carpets and no ventilation on the first floor whatsoever. My wife and I had checked out early paying the hotel penalties because we couldn't stand another night on the 1st floor freezing from the lack of heat on a October night plus a broken window handle that couldn't help close the door properly. The breakfast was horrible, we had only ate the cereal and fruit. Overall it was a horrible experience. Friendly tip: Stay away if you plan on relaxing with your family.

Leisure Family

6/10

Pleasant

29 Aug 2024

Neil

It was mostly me that I can't tolerate how's hot the room was and how noisy the street was. Still, the person at the front desk was rude and kept snapping at me. The room is really interesting though so it would have been great if it wasn't so hot at the time. That's all. It's a nice room and hotel. Oh yeah, they lied about having a pool, too. That made me mad.

10/10

Exceptional

08 Nov 2023

Verified traveler

Was well worth it.

Old grand style hotel, service was very efficient and place was very clean and kept up, will stay there again. Unfortunately Music Garden was being renovated so it was not open, very close to town square and alot of places to walk around and eat.

Self

10/10

Exceptional

11 Oct 2023

Avo

Everything was perfect

10/10

Exceptional

06 Sep 2023

Ruby

Lovely Hotel

The Araks Complex has a wonderful helpful staff, is right in the middle of everything and its a grand old dame, but note - it does not have air conditioning in the rooms. It got quite warm in the summer.

Friends_and_family Friends

4/10

Poor

26 Aug 2023

Klaris

Awful

My room had a 5/5feet seating area with a small bathe area and there was a ladder to go upstairs there was a bed and TV very low calling no air they gave me a fan I had to wash my used glasses of day before to use

Self

10/10

Exceptional

16 Jul 2023

Doretta

Perfect location ! Attentive Staff!

Leisure Family

2/10

Poor

03 Jul 2023

Yana

Please do yourself a favor and stay away from this place. Highly unprofessional and rude staff, unvelievably uncomfortable beds, old bathrooms, looks like a cheap motel with odor. It is better to sleep on the floor than to sleep on those meds believe me. Nobody cleans the rooms when you asked them to. I requested the room to be cleaned all we got was a new roll of toilet paper. Noisy place, construction going on all day, people screaming, loud music all day. Please spend your money somewhere else. This place is a nightmare.

Business_and_leisure Family

6/10

Pleasant

31 Aug 2022

Sharad

The room was beautiful and exceptionally clean and very close to the main square.
There was no air conditioning and it was very hot in the room even when they provided a fan. We had to keep the windows open to get cool air in but the traffic noise was not great for sleep. So unfortunately we did not have a great stay. The staff were limited and hard to get help from. Honestly I would not stay there again

Leisure Family

10/10

Exceptional

21 Aug 2022

Richard

Music Garden

The music garden is a huge plus. Centrally located. Breakfast good. A lot of steps from the street very difficult in my condition.

Self