Hotel Pergola

10/10

Exceptional

28 Jun 2026

Guillermo

Don't have 1 complain about this place ! came in late at night and walked out early as hell and No Problems whatsoever..The Staff was nice and I'll Definitely go back 🔥

Self

2/10

Poor

28 Jun 2026

Richard

Holes in the sheet covers. The room floor were super dirty. The bathroom was bleached with commercial Clorox and the smell made me sick. The showed me 2 more room and one was worst than the other. Paint stain all over the room and sheets. They didnt want to refund me the money. I had to book at another hotel. False advertisement

2/10

Poor

26 Jun 2026

Marina

So bad location. So old and just so bad. Always smell of marihuana .people screaming during the night . Just was bad experience

Self

2/10

Poor

24 Jun 2026

Jurnella

Very bad, the pictures a not true to reality. I feel catfished.

Self

10/10

Exceptional

23 Jun 2026

Louis

Great

4/10

Poor

22 Jun 2026

Bibi Sirah

Room was full with dust & the comforter was really old and loosening up.

Family

2/10

Poor

21 Jun 2026

Andre

Everything subpar

Partner

2/10

Poor

21 Jun 2026

Heins

The rooms that are posted on expedia, are not the rooms we got when we arrived. we got catfished…They have only Full size bed in every room. We paid for a Queen size bed as promoted on their itinerary because king was not available at all. The rooms were so filthy, the front desk gave us at least 4 rooms to pick from, one had 2 remotes but were missing batteries, the closet was gross and missing it’s doorknob, the AC was broken, the hallway had better air than the room. Stains all over walls and curtains, blood splattered on ceilings, unclean sheets, holes on walls, the inside of fridge are dirty.

Partner

6/10

Pleasant

21 Jun 2026

Mekyiah

The AC worked great, the tv was great, loved that it had YouTube, wifi worked good enough for me to complete my school work …..

However , the bathroom was dirty still, there were pube hairs all over the shower , the sink was detached. The bed comforters had cigarette burns and the white pillows were really dirty. My colleague and I had to go to a local dollar tree and purchase sheets and a blanket just to cover the bed for peace of mind. It was overall convenient for an overnight stay. Adequate street parking.

Family

2/10

Poor

21 Jun 2026

Johanna

Worst hotel ever. The receptionnist is rude and was yelling at us when we mentionned that the AC was making noises all night. The maintenance guy Mamadou was aware.

Partner

2/10

Poor

20 Jun 2026

Laurent

nasty

Friends

2/10

Poor

20 Jun 2026

marguerite

This was the worst hotel I have ever stayed in. The staff was incompetent. The room, when I walked in I noticed that the toilet seat was broken, the tub was black on the bottom, and there were cigarette burns all over the bedspread. There are no phones in the room. And I also noticed when I went to look over out the window it had been open halfway and I believe people were sneaking in to sleep there from the street. This was an absolute nightmare I don’t think Expedia should even put this hotel as an offer on their website. They also claim they had shuttle service which they did not. I advise anyone to not stay at this hotel it was the worst hotel I’ve ever stayed in in my life.

Self

2/10

Poor

19 Jun 2026

Krystyna

Horrible everything! Never staying here again!
Place looks like a trap house fr

Partner

10/10

Exceptional

19 Jun 2026

Calvin

Everything

2/10

Poor

18 Jun 2026

Michaela

If I could give this hotel zero stars, I would.
!!!!!!!!!!!!!DO NOT STAY HERE!!!!!!!!!!!!!!!!!!!!!
The front desk clerk was extremely rude and unprofessional from the moment we arrived. We encountered multiple serious issues during our stay, beginning with waiting nearly an hour to gain access to a room that had been reserved and prepaid in advance.
We were taken to a room on four separate occasions and were unable to gain entry. Housekeeping eventually assisted us and informed us that the room was already occupied by another guest. Having children out of state, this raised significant safety and security concerns.
We were then offered a room with two twin beds pushed together and told it was a queen bed. When we explained that the room did not accommodate our family as originally booked, we were told that if we needed more space, we should have reserved a larger room. After nearly an hour and a half of going back and forth with staff, we were finally assigned another room.
Unfortunately, the condition of that room was unacceptable. The bedding contained visible bodily fluid stains and cigarette burn holes throughout the blankets and mattress coverings. There was dust and grime covering multiple surfaces, and the shower curtain was heavily covered in black mold. We documented these conditions with photographs and brought them to management’s attention, only to be told that what we were seeing was “not possible.”

Family_with_children

10/10

Exceptional

15 Jun 2026

Robert

I love it, everything was clean and nice

Family_with_children

2/10

Poor

15 Jun 2026

Surendra

There’s no parking. Bed sheets are dirty and old the bathroom is a mess sink doesn’t work door doesn’t close properly. It’s a really rundown property. For the price they charge it doesn’t worth it.I wouldn’t be going there again. Towel is stained and no floor mats.

Self

10/10

Exceptional

15 Jun 2026

Carlos

The unit was excellent and had pleasant aroma. The staff professional and courteous.

Thank you
Diana

Business

4/10

Poor

15 Jun 2026

Benjamin

Terrible hotel, run down, AC broken, dirty room.

2/10

Poor

10 Jun 2026

Amit

Air conditioning was good
Blankets were all burnt and dirty.
Bathroom was clean but leaking water and slippery floor.
Terrible if you have a car and want to park
There is no space on street

Family

2/10

Poor

10 Jun 2026

rania

The place is very filthy. I had to stay at this hotel because my flight was canceled, and I ended up staying for two nights. On the first night, despite being extremely tired, I couldn’t shower or even change my clothes because I was disgusted by the condition of the room and didn’t want to step into the shower.
I booked a non-smoking room, yet the room smelled heavily of cigarettes.

On my last night, at around 2:00 a.m., someone started banging on my door and yelling. I told him he had the wrong room, but he didn’t leave for more than 30 minutes. I immediately called the front desk, but they didn’t answer my calls. After that, they started rejecting my calls altogether.

The next day, I reported the incident to the front desk, but they did nothing, even though there are cameras in the hallway. I couldn’t sleep after that and ended up waiting for sunrise so I could leave for the airport, even though my flight wasn’t until late afternoon.
The bed was broken on one side, and when I told the staff member about it, he simply said, “Yes, they’re old.”
The sheets and pillowcases were very old, stained, dirty, and covered with hair. The sink was leaking and clogged as well.

2/10

Poor

10 Jun 2026

Steve

It looked like they had once gone for an Art Nuvo look but it was in horrible disrepair. The floors in the room were dirty, not just a little dirty but with visible crap that had been neither swept or vaccumed. The bedspread had worn holes in it and the shower had large amounts of mold. There was a sign by the front desk showing they rent by the hour. I suspect the main clientele are hookers and drug addicts. I say that without the least bit of sarcasm.

Partner

2/10

Poor

08 Jun 2026

Dorian

The worker is very rude I think he’s racist I asked for a towel he did not want to help me

Self

10/10

Exceptional

08 Jun 2026

Carlos

Thank you, over all my stay was absolutely great ..

Business

10/10

Exceptional

08 Jun 2026

Charlene

Staff is ver friendly and the woman at the front desk named Kimi is very pleasant. I enjoy stsying at this hotel.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Andre

A lot of the accommodations were in low quality and terrible condition staff was also lackluster to confirm everything was put together before I was given a room and it wasn’t even got a room swap and didn’t see a difference

Partner

8/10

Excellent

07 Jun 2026

Robert

A large par of the property is under consruction. The are should be nice when completed.

I will state that upon checking in, there was a sign on the counter providing rates for rooms to be let by the hour, two hours, three hours, etc. In spite of this being a warning of sorts, we had no difficulty with our stay.

Partner

2/10

Poor

07 Jun 2026

Martin

Property smells like smoke. Very noisy. AC didn’t work in our room.

Family_with_children

2/10

Poor

07 Jun 2026

Pierresony

The hotel is very bad smel bad I don't come there anymore

2/10

Poor

06 Jun 2026

Nicolas

Very poorly maintained property. Fridge had dirt and mold around the outside of it. Bed sheets had stains on it, same with pillow cases. Comforter had cigarette holes in them. Ice machine kept beeping very loudly every 2 hours and staff had to come manually reset it every time it happened. Wouldn’t recommend staying here. Don’t believe any reviews over 2/10 that you see.

Self

10/10

Exceptional

05 Jun 2026

Louis

Great

4/10

Poor

05 Jun 2026

Abel

Dirty

Self

10/10

Exceptional

05 Jun 2026

Calvin

I enjoyed everything

2/10

Poor

04 Jun 2026

Dorian

Disgusting disgusting disgusting

Self

2/10

Poor

04 Jun 2026

Dorian

Horrible horrible horrible

2/10

Poor

04 Jun 2026

Dorian

Workers are nasty disgust

Self

2/10

Poor

03 Jun 2026

Dinique

This was truly a horrendous stay , I really couldn’t stomach staying pass 2 hrs . Garbage behind the mini fridge , cigarette burns in the blankets , black mold in the bathroom , it stopped being a bad stay & turned into a HEALTH HAZARD !!!!!

Self

2/10

Poor

02 Jun 2026

Leah

Room are not like the pics . Very dirty . So dirty that I left . I didn’t even care about the refund

2/10

Poor

02 Jun 2026

Ty

I was tricked into staying here. Hotels.com had its rating at 7. The sheets had cigarette burns in them. The pillows had old lipstick stains and other bodily fluids on it. Apparently this hotel is popular with prostitution and people were coming in for short stays all night. Even the lady working the front desk was soliciting. They also put Jfk in the name to trick folks when it's very far from the airport and even the metro entrance to get somewhere is a 38minute walk. The room also did not have a chain for the room. I had to put a chair beneath the handle for added security. The towels given were bare and yellowish. Last the shower area didn't have a shower sheet so water would accumulate on the floor. Honestly it was a terrible experience and I hope you take this review seriously and not stay here. I wish I had known before I spent money here and potentially brought bedbugs back home. What a miserable experience this was.

2/10

Poor

29 May 2026

Sykes

Terrible

4/10

Poor

27 May 2026

Damion

Room was dirty,sheets and towels in poor condition, manager attitude wasn't nasty the staff at the front desk was pleasant

6/10

Pleasant

26 May 2026

Tajae

Rooms are nice but the cleanliness and quality of furniture was poor. Easy check in process but staff lacked customer service and very dismissive

Self

10/10

Exceptional

26 May 2026

Charlene

Place is ell kept and staff is friendly.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jahmilton

Pleasant environment

Partner

10/10

Exceptional

24 May 2026

Charlene

The staff is friendly and quick to help. I love staying at this hotel. Kimi at front desk is very helpful and patient. Kudos to great establishment that has a great staff.

Friends_and_family Family

2/10

Poor

24 May 2026

Sourav

Worst hotel you can possibly imagine. I booked this hotel for an overnight layover near JFK Airport. I went at night around 11, faces some thieves people in front of hotel, no dedicated parking only street parking in a shady neighborhood (some Bangladeshi area). Conditions of the room you an only imagine- AC not working properly, basement room, someone’s condom was on the bed alongside other stuff even bathroom was not clean and I would leave the other things alone. Think before you book.

Partner

2/10

Poor

24 May 2026

Jesuta

No parking no clean room

Family

2/10

Poor

24 May 2026

Terry

This isn’t it

Family

2/10

Poor

24 May 2026

martisa

The air conditioner in the room was extremely loud. It was at an unreasonable audible level. The super came to the room, turned the temperature from 68 degrees to 55 degrees, shrugged, and left. The noise is audible from outside the room.
I requested a different room and was informed that I ein the last one available. I went to a different hotel that operates at more common decinel levels. It was a non-refundable rate so I could not get my money back. That seems unfair because this is not a convenience issue but a usability issue.

Family

2/10

Poor

24 May 2026

Lisa

Toilet was not cement to floor towels nasty sheets itch my skin no batteries in remote pillow cases dirty sheets was dirty spread was old but bathroom was clean tv was great alot to watch Hulu Netflix utube regular TV fridge was clean and workedit just a hotel to stay for a little days great view alot of hood rats in out security was there dnt leave nothing valued in there overall cleaning was disgusting u need walk with bleach n gloves n clean n mop dnt use they sheets or towels bring own soap smh

2/10

Poor

22 May 2026

Ashley

THE PHOTOS ARE NOTHING LIKE THE ROOMS! I thought I was in the wrong hotel when I walked inside. The blankets had burn marks on them, it spelt like smoke. There was a generator of some sort on all night so it was super nosy. I thought there was blood on the walls. I was in a bind with a cancelled flight. I knew I should have ran when they make you sign a no refund slip. I don't know how it has good reviews

Self

2/10

Poor

21 May 2026

Kim

Horrifying. This place should be condemned and rebuilt into a new place or used for making movies about crack addicts. The location is perfect for that option.
Had to stay here because everything was booked up. The clothes still smell like smoke and the adivan wasn’t enough to keep me from hearing screams as I slept.
Wish I had paid more attention to the reviews upon booking hence leaving one now. Wishing everyone all the best!

Self

10/10

Exceptional

19 May 2026

Charlene

My stay was great. Kimi at the front desk was so helpful and very pleasant. It is really nice to stay at hotel with friendly and pleasant staff.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Calvin

Everything was perfect

4/10

Poor

15 May 2026

Yuri

Staff is very friendly. The place smells of smoke even my non smokers room. Checked into room, no toliet paper and both towels in the room were heavily stained yellow. Requested new towels. The next 5 towels all had different yellow spots and stains all over. Shower curtain had hair. I left 3 hours after checking in, couldn’t do it. Staff is very friendly but the owners of the place have to work on cleanliness

2/10

Poor

14 May 2026

tori

The a/c was loud and I was eaten aliveby some type of bug that was coming from the air vent in th bathroom and the room

Partner

10/10

Exceptional

13 May 2026

Andra

To much thugs

Friends

6/10

Pleasant

13 May 2026

Natalie

Not clean

Partner

4/10

Poor

09 May 2026

Harry

The deluxe rooms are small and beat down.

Partner

2/10

Poor

08 May 2026

Marissa

The shower was dirty blanket had burn cigarette hole and for a non smoking room, it smell like cigarettes.

10/10

Exceptional

07 May 2026

Jahmilton

parking

Partner

10/10

Exceptional

07 May 2026

Jahmilton

parking

Partner

8/10

Excellent

07 May 2026

Jahmilton

parking

Partner

2/10

Poor

06 May 2026

Sayyed

Bad smell on the room and bathroom pan is broken,

2/10

Poor

06 May 2026

Jacob

This place is designed for drug dealing and prostitution. Hourly rates, dirty rooms, probably bed bugs. I got out of there as soon as I could. Do not recommend.

Self

4/10

Poor

05 May 2026

Samantha

The room wanted to clean especially the bathroom and you see the hairs all over the shower didn’t work well nor the toilet it kept runnning. Please wash the towels properly you can see the dirt in it. Otherwise you can rest for a fee hours

8/10

Excellent

05 May 2026

Ovamba

Great

2/10

Poor

04 May 2026

Michelle

Very noisy and the TV kept cutting off and there were no streaming apps, no Netflix as it was an old TV. No Microwave in the room but there was a small fridge. The sheets were clean but the comforters had a lot of cigarette burns on it. The one thing, the bathroom was very clean.

2/10

Poor

04 May 2026

Sayyed

Bad service

Business

2/10

Poor

01 May 2026

Crystal

The hotel looked in like a shelter. The wounds were small dark. The blankets had blood and holes on it no ashtray and it was not Quincy. It felt like a shelter/motel.

2/10

Poor

28 Apr 2026

Omar

Room and hallway stunk of pot and cigarettes. Tried changing the room but supposedly to capacity. I don't think all the people standing outside the place when I arrived were staying there.
AC worked, but very loud.
TV missing the remote, phone in the room out of service, and tracked down the cleaning staff to get a remote.
Late night for a cancelled flight. Will definitely avoid it in the future.

Self

6/10

Pleasant

27 Apr 2026

Antonio

Not worth the high prices

Self

6/10

Pleasant

26 Apr 2026

Jada

Did not like anything about this place was a complete dump

Partner

6/10

Pleasant

22 Apr 2026

Sasha

Ok

2/10

Poor

21 Apr 2026

Sergine

If u are a big smoker this would be perfect for u , but if not , find somewhere cuz this place isn't it ..it's not family friendly, the cleaning is mid. My family and I was there for one night and they were truly uncomfortable.

Family_with_children

2/10

Poor

20 Apr 2026

Milangelee

No le recomiendo este hotel a Nadie! Es lo más desagradable y sucio que eh ido! Lo que esté en las fotos no es lo mismo en persona! Desde que entras huele a marihuana y cigarrillo desde afuera se ve sucio! La del fronkdesk es una persona desagradable, entre a la habitación en el segundo piso es horrible la habitación está sucia, huele muy mal, las sábanas estaban manchada y quemadas con cigarillo, las toallas están sucias, las almohadas están asquerosos igual que los cubre cama, si quitas la sabas y ves el matress es un asco, y aire es horrible el olor que sale es fuerte! POR FAVOR NO VALLAN AHÍ MUCHO MENOS LLEVEN NIÑOS! Es muy desagradable, alquile uno para mi y mi hija y nos tuvismos que ir el primer día nunca dormimos ahí de los asqueroso que es, hay ratones, cucarachas es lo más feo que e vivido en mi vida! La peor experiencia que e vivido es ahí! Y NO TE DE VUEVEN EL DINERO Y MIENTEN CUANDO VAS A RECLAMAR EN EXPEDÍA ! Ese el peor hotel, y la zona es malísima no te sentirás seguro en ningún momento! No vayan, no estoy mintiendo NO PIERDAN SU DINERO AHÍ, mejor queden en en Manhattan son mejores más limpios y te sientes cómoda cn tu familia! Ahí viven gente que fuman en los pasillos huele feo por todos lados es muy feo tener que pasar un todo eso! Las housekeeping se enojan si le dices que la habitación está fea y huele mal es desagradable y por último las parades están rotas y de otra habitación se veía para la mía! No dormí ni un día! No me sentía segura tuve miedo total

Partner

2/10

Poor

20 Apr 2026

giselle

This place is actually disgusting. Never stay here.😭😭 like bro this cannot be real. Wouldn’t wish this upon my worst enemy. Lol

Friends

6/10

Pleasant

18 Apr 2026

Chris

Parking could be a bit difficult

Partner

10/10

Exceptional

18 Apr 2026

SHALDA

I didn't really like where i parked because hotel pergola doesn't have parking only street parking is available.still enjoy staying over night there.

Partner

2/10

Poor

17 Apr 2026

Gurmukh

No parking no good rum very small home too much money

10/10

Exceptional

16 Apr 2026

Brianna

Pretty nice

Friends

6/10

Pleasant

14 Apr 2026

Antonio

Not Lot of food options in the area

2/10

Poor

13 Apr 2026

Verified traveler

Do not book this hotel read the reviews first worst hotel ever filthy dirty and would not refund i didnt cancel i showed up but this place is a dump expedia would not help with refund you will get some one from india and its like a scam

Self

10/10

Exceptional

12 Apr 2026

Dardu

Impressive. People of love & true excellence with genuine valor.

Self

10/10

Exceptional

07 Apr 2026

Calvin

Everything was good

10/10

Exceptional

06 Apr 2026

Shalda

Grate place to stay

2/10

Poor

05 Apr 2026

Hansy

I would rather post pictures. The bed was broken, so it was mold in the bathroom ceiling. The floor was un mopped and dirty. There were holes in the first set of comforters. I got a new set of comforters, and there were more holes. The curtains were dirty, like dingy with liquid on them. The lamb shades were broken. The carpet was peeling off of the wall cause they have that as base boarding it’s not much good. I can say at all bathroom was dirty. There was a feces stain on the toilet.

2/10

Poor

02 Apr 2026

john

So I was initially psyched to see the business, you have to go down into a stylized basement to get to the front desk lobby.
That euphoria evaporated quickly as my foot proceeded to repeatedly stick to the floor getting to the front desk. That tacky foot feeling would later reveal an unidentifiable harry mass on the bottom of my shoe. Horribly, the desk clerk handed me an ash tray, that was so sticky (my smoking room had none), I honestly have no idea how it left her hand! Ten minutes of repeated heavy hand washing could not relieve the stick. I was saved by alcohol wipes I was lucky enough to have.
Half of the tv channels were frozen in time, no buffering window, just frozen. The heat never got above 64, though the fan worked. The hallways were noisy, no sleep to be had. The elevator was slower than slow. And I was asked by other guests if it \"was the slowest elevator in the world\" Id say in my experience, it is the second slowest.
Every inquiry or request to the desk seemed like a bother to them. The door lock was difficult to engage: push the door in, turn the lock, pull back. I was warned of its difficulty to use in other reviews.
At first blush the room seemed clean, and I will say that in fact it was. It smelled sanitized without being too offensive, and I became nose blind that quickly enough. Later, I could smell residual smoke, though again not offensive.
In general, the place is just sketch, pure and simple. I definitely will not be going back.

Self

10/10

Exceptional

27 Mar 2026

taicchi

Room was clean and easy check-in

Self

4/10

Poor

22 Mar 2026

michael

Room smelled like smoke ... tv wasnt working properly , staff gave me a comforter with smoke holes in it.

Friends

2/10

Poor

21 Mar 2026

Dennis

It smelled like cigarettes

10/10

Exceptional

19 Mar 2026

taicchi

It was fine

Self

2/10

Poor

14 Mar 2026

Elvin

horrible hotel, rooms were run down, bed bugs on the bed, loud noises and smells like weed

Self

2/10

Poor

13 Mar 2026

Tabitha

The staff was friendly but they tried to charge me separately for the 2 rooms that I booked together. The entrance smelled of marijuana and one of the windows near the lobby was broken. The elevator was in horrible shape, to the point that my entire family walked up and down the 4 flights of stairs. Upon arrival I was told one of the rooms was ready, but it would be 10 to 15 minutes for the other room. When we got to the floor both rooms were still not ready. When we were finally let into the first room it had just been \"cleaned\" but was actually not. The bedspreads were thin and full of cigarette burns, sheets were stained and the refrigerators were disgusting.

Overall my family and I would never stay here again. The pictures on the hotel site are total lies, it absolutely doesn't look like the photos.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Nashay

It was okay.

Self

10/10

Exceptional

08 Mar 2026

Samantha

Ok

2/10

Poor

07 Mar 2026

Michael

No room service...black mold...n no cable tv

Partner

4/10

Poor

06 Mar 2026

Ivens

Very Bad Dirty bad bad and dirty

4/10

Poor

01 Mar 2026

Francisco

Rooms

Friends_and_family Family

4/10

Poor

01 Mar 2026

Colin

The room was not clean, and the entire floor smelled strong of bleach to the point that it affected my sinuses. I can never reserve this hotel ever again.

Business