Hotel Pergola

6/10

Pleasant

22 Apr 2026

Sasha

Ok

2/10

Poor

21 Apr 2026

Sergine

If u are a big smoker this would be perfect for u , but if not , find somewhere cuz this place isn't it ..it's not family friendly, the cleaning is mid. My family and I was there for one night and they were truly uncomfortable.

Family_with_children

2/10

Poor

20 Apr 2026

Milangelee

No le recomiendo este hotel a Nadie! Es lo más desagradable y sucio que eh ido! Lo que esté en las fotos no es lo mismo en persona! Desde que entras huele a marihuana y cigarrillo desde afuera se ve sucio! La del fronkdesk es una persona desagradable, entre a la habitación en el segundo piso es horrible la habitación está sucia, huele muy mal, las sábanas estaban manchada y quemadas con cigarillo, las toallas están sucias, las almohadas están asquerosos igual que los cubre cama, si quitas la sabas y ves el matress es un asco, y aire es horrible el olor que sale es fuerte! POR FAVOR NO VALLAN AHÍ MUCHO MENOS LLEVEN NIÑOS! Es muy desagradable, alquile uno para mi y mi hija y nos tuvismos que ir el primer día nunca dormimos ahí de los asqueroso que es, hay ratones, cucarachas es lo más feo que e vivido en mi vida! La peor experiencia que e vivido es ahí! Y NO TE DE VUEVEN EL DINERO Y MIENTEN CUANDO VAS A RECLAMAR EN EXPEDÍA ! Ese el peor hotel, y la zona es malísima no te sentirás seguro en ningún momento! No vayan, no estoy mintiendo NO PIERDAN SU DINERO AHÍ, mejor queden en en Manhattan son mejores más limpios y te sientes cómoda cn tu familia! Ahí viven gente que fuman en los pasillos huele feo por todos lados es muy feo tener que pasar un todo eso! Las housekeeping se enojan si le dices que la habitación está fea y huele mal es desagradable y por último las parades están rotas y de otra habitación se veía para la mía! No dormí ni un día! No me sentía segura tuve miedo total

Partner

2/10

Poor

20 Apr 2026

giselle

This place is actually disgusting. Never stay here.😭😭 like bro this cannot be real. Wouldn’t wish this upon my worst enemy. Lol

Friends

6/10

Pleasant

18 Apr 2026

Chris

Parking could be a bit difficult

Partner

10/10

Exceptional

18 Apr 2026

SHALDA

I didn't really like where i parked because hotel pergola doesn't have parking only street parking is available.still enjoy staying over night there.

Partner

2/10

Poor

17 Apr 2026

Gurmukh

No parking no good rum very small home too much money

10/10

Exceptional

16 Apr 2026

Brianna

Pretty nice

Friends

6/10

Pleasant

14 Apr 2026

Antonio

Not Lot of food options in the area

2/10

Poor

13 Apr 2026

Verified traveler

Do not book this hotel read the reviews first worst hotel ever filthy dirty and would not refund i didnt cancel i showed up but this place is a dump expedia would not help with refund you will get some one from india and its like a scam

Self

10/10

Exceptional

12 Apr 2026

Dardu

Impressive. People of love & true excellence with genuine valor.

Self

10/10

Exceptional

07 Apr 2026

Calvin

Everything was good

10/10

Exceptional

06 Apr 2026

Shalda

Grate place to stay

2/10

Poor

05 Apr 2026

Hansy

I would rather post pictures. The bed was broken, so it was mold in the bathroom ceiling. The floor was un mopped and dirty. There were holes in the first set of comforters. I got a new set of comforters, and there were more holes. The curtains were dirty, like dingy with liquid on them. The lamb shades were broken. The carpet was peeling off of the wall cause they have that as base boarding it’s not much good. I can say at all bathroom was dirty. There was a feces stain on the toilet.

2/10

Poor

02 Apr 2026

john

So I was initially psyched to see the business, you have to go down into a stylized basement to get to the front desk lobby.
That euphoria evaporated quickly as my foot proceeded to repeatedly stick to the floor getting to the front desk. That tacky foot feeling would later reveal an unidentifiable harry mass on the bottom of my shoe. Horribly, the desk clerk handed me an ash tray, that was so sticky (my smoking room had none), I honestly have no idea how it left her hand! Ten minutes of repeated heavy hand washing could not relieve the stick. I was saved by alcohol wipes I was lucky enough to have.
Half of the tv channels were frozen in time, no buffering window, just frozen. The heat never got above 64, though the fan worked. The hallways were noisy, no sleep to be had. The elevator was slower than slow. And I was asked by other guests if it \"was the slowest elevator in the world\" Id say in my experience, it is the second slowest.
Every inquiry or request to the desk seemed like a bother to them. The door lock was difficult to engage: push the door in, turn the lock, pull back. I was warned of its difficulty to use in other reviews.
At first blush the room seemed clean, and I will say that in fact it was. It smelled sanitized without being too offensive, and I became nose blind that quickly enough. Later, I could smell residual smoke, though again not offensive.
In general, the place is just sketch, pure and simple. I definitely will not be going back.

Self

10/10

Exceptional

27 Mar 2026

taicchi

Room was clean and easy check-in

Self

4/10

Poor

22 Mar 2026

michael

Room smelled like smoke ... tv wasnt working properly , staff gave me a comforter with smoke holes in it.

Friends

10/10

Exceptional

21 Mar 2026

Davaughne

The room was clean and comfortable everything was just perfect the staff was excellent

Partner

2/10

Poor

21 Mar 2026

Dennis

It smelled like cigarettes

10/10

Exceptional

19 Mar 2026

taicchi

It was fine

Self

2/10

Poor

14 Mar 2026

Elvin

horrible hotel, rooms were run down, bed bugs on the bed, loud noises and smells like weed

Self

2/10

Poor

13 Mar 2026

Tabitha

The staff was friendly but they tried to charge me separately for the 2 rooms that I booked together. The entrance smelled of marijuana and one of the windows near the lobby was broken. The elevator was in horrible shape, to the point that my entire family walked up and down the 4 flights of stairs. Upon arrival I was told one of the rooms was ready, but it would be 10 to 15 minutes for the other room. When we got to the floor both rooms were still not ready. When we were finally let into the first room it had just been \"cleaned\" but was actually not. The bedspreads were thin and full of cigarette burns, sheets were stained and the refrigerators were disgusting.

Overall my family and I would never stay here again. The pictures on the hotel site are total lies, it absolutely doesn't look like the photos.

Friends_and_family Family

6/10

Pleasant

12 Mar 2026

Nashay

It was okay.

Self

10/10

Exceptional

08 Mar 2026

Samantha

Ok

2/10

Poor

07 Mar 2026

Michael

No room service...black mold...n no cable tv

Partner

4/10

Poor

06 Mar 2026

Ivens

Very Bad Dirty bad bad and dirty

4/10

Poor

01 Mar 2026

Francisco

Rooms

Friends_and_family Family

4/10

Poor

01 Mar 2026

Colin

The room was not clean, and the entire floor smelled strong of bleach to the point that it affected my sinuses. I can never reserve this hotel ever again.

Business

8/10

Excellent

25 Feb 2026

Nao

You have to ask to borrow a hair dryer; they don’t provide it unless you request one. Also, the hair dryer isn’t attached to the wall, so you have to hold it while drying your hair. There’s no chair, which is inconvenient. The bedding is slightly torn. The vending machine only accepts cash. Other than that, everything is clean.

Friends

2/10

Poor

25 Feb 2026

Sohan

Bed bugs

Partner

8/10

Excellent

22 Feb 2026

Fabylove

Great

2/10

Poor

20 Feb 2026

Ashley

Yes poor service very nasty and dirty filthy

Partner

10/10

Exceptional

18 Feb 2026

catherine

Clean room

10/10

Exceptional

18 Feb 2026

taicchi

Easy check-in, clean room. Lady at the desk was very professional

Self

8/10

Excellent

17 Feb 2026

John

Everything was great but it was miss wash rag in the bathroom

8/10

Excellent

17 Feb 2026

Genise

The room was ok the heat could have worked better , but they did accommodate me well and the staff was nice

Self

8/10

Excellent

17 Feb 2026

Charrese

The room was clean ... the bed was comfortable.. a

Partner

4/10

Poor

17 Feb 2026

Dayron

The room was not really clean at all, not even a closet, a very small room. This room should be not even $100 for 2 nights and it was more than $200 with these poor conditions. Why it was so expensive 😫 for that BS. Shame on them!

Leisure Partner

2/10

Poor

17 Feb 2026

Johnathan

Do not book this place smells like pee and cigarettes the bedsheets have holes in them there’s bugs and hookers everywhere.

Leisure Partner

2/10

Poor

16 Feb 2026

Elaine

Hotel in bad condition.

Partner

2/10

Poor

14 Feb 2026

Paula Kay

The staff is very terrible

Business_and_leisure Family

10/10

Exceptional

13 Feb 2026

Christopher

Rooms were spotless

Partner

2/10

Poor

12 Feb 2026

Laura

This hotel is a dump.
All night long you can hear shouting and violence, there's no security, no parking, and it's not clean.

Family_with_children

10/10

Exceptional

11 Feb 2026

Paula Kay

Yes

6/10

Pleasant

10 Feb 2026

Austin

Cleaner shower

10/10

Exceptional

08 Feb 2026

Jefferson

10/10

Exceptional

07 Feb 2026

Ainsley

Very nice room the staff is very good

Business_and_leisure Friends

8/10

Excellent

06 Feb 2026

Andres

the best on the planetp

6/10

Pleasant

05 Feb 2026

Tori

Ashtrays for smoking rooms

Partner

8/10

Excellent

05 Feb 2026

Tori

Yes

Partner

10/10

Exceptional

05 Feb 2026

Matthew

Yes

10/10

Exceptional

30 Jan 2026

Jasmine

The staff is great and very polite to customers, my friend we call check out time is always there to help when I need him, and the lady at the front desk is the best,she’s always smiling and very good to the customers

Leisure Partner

10/10

Exceptional

30 Jan 2026

Jasmine

The room was beautiful and very clean

10/10

Exceptional

29 Jan 2026

Taichi

The room was clean and easy check in thank you

Leisure Self

10/10

Exceptional

29 Jan 2026

Matthew

Yes

2/10

Poor

26 Jan 2026

Yesmin

The entrance of the Hotel smelled like weed, the covers to the bed has cigarette burn stains and the sheets had stains also, felt super itchy and the heat took a while to work.

Partner

10/10

Exceptional

26 Jan 2026

Jasmine

The staff my friend check out time always help me, he’s very friendly and funny and he’s always there to help

Leisure Partner

2/10

Poor

25 Jan 2026

Susan

They had a Indian guy knocking my door I think he came to robbed me I’m from Longisland I don’t know that guy the room have cockroaches my grandkids foot bottom was so dirty they need to mop the floor I was never ever go back there even if it’s free .

Friends_and_family Family

10/10

Exceptional

22 Jan 2026

Taicchi

It was clean and easy to access

Leisure Self

10/10

Exceptional

22 Jan 2026

Taicchi

Everything was perfect! Rooom was clean and easy to access

Leisure Self

10/10

Exceptional

18 Jan 2026

Justin

Easy access to places from the hotel location

10/10

Exceptional

16 Jan 2026

Matthew

Good

Partner

6/10

Pleasant

16 Jan 2026

Voneric

Ok

2/10

Poor

15 Jan 2026

Douglas

Worst

2/10

Poor

13 Jan 2026

MD

Not good as !!!

Self

2/10

Poor

12 Jan 2026

Stephann

First of all, you have to park on the street, there's no parking lot. The hotel is very dirty, the beds are dirty, even the reception area is dirty.

Leisure Family

2/10

Poor

11 Jan 2026

David

This place was a homeless shelter.Everything is bad here.No hot water,no amenities, had to get a space heater.Cigarette burns in the chair and bed blankets.Asked for new set and got a different set cigarette burns on that one too.
Dirty linenes.Avoid this place unless its free.

Business_and_leisure Self

10/10

Exceptional

09 Jan 2026

Jahmilton

Yes

10/10

Exceptional

09 Jan 2026

Jahmilton

Yes

2/10

Poor

09 Jan 2026

Jared

Stayed here last minute when I missed my flight out of JFK. My room had no security latch, no phone, and a sticky glue like substance on the top blanket. I eventually found the phone in the closet with the receiver on the top shelf and the cord and the handheld piece dangling from it, as if it was used as some murder weapon, ripped out the wall, and then thrown in the closet after. Also, I was only going to have two hours of sleep before going to my next flight, and I’m awoken in the middle of the night by some ghetto lady in the hallway banging on the door of the room next door demanding to be let in while yelling profanities. This place is a dump. I wish I could submit pictures on here.

Leisure

10/10

Exceptional

08 Jan 2026

Jasmine

It was great I visit alot

Leisure Partner

2/10

Poor

06 Jan 2026

Antonio

No es como sale en las fotos

Business Friends

8/10

Excellent

06 Jan 2026

Shawn

It was ok

8/10

Excellent

06 Jan 2026

Shawn

Room was cool. Staff was ok.

2/10

Poor

06 Jan 2026

William

DO NOT GO HERE WHAT SO EVER! worst experience I’ve ever had at a hotel. The rooms are FILTHY. The sheets have burn holes and stains the walls the floors are dirty. The only thing half decent maybe was the bathroom? But still water spilled all over the floor. There was people next door blasting music all night with other people screaming down the hall way. Honestly so freakin scary just save ya bread. Don’t go I had to change my room and pay $70 to get an uber home

Partner

4/10

Poor

04 Jan 2026

Maurice

I recently stayed at Hotel Pergola and unfortunately my experience was disappointing.

While the room did contain the basic necessities — a bed, running water, and functioning plumbing — the overall condition and environment of the room were not acceptable. Upon entering, there was a strong odor of marijuana, followed by an overwhelming smell of bleach, which made the space very uncomfortable and raised concerns about cleanliness and ventilation.
Additionally, the heat in the room did not work, which made the stay especially unpleasant given the weather. The curtains had dirt stains and there was a sticky residue on the floor whete a carpet or some other covering was removed.

The most troubling part of my stay occurred during checkout. I had been assured by staff that I could remain in the room for an additional four hours after the scheduled checkout time. However, when the time came, I was suddenly told that I must either pay immediately or vacate the room. I explained that I was unable to complete the payment at that time for religious reasons, but this was not respected, and I was still forced to either pay or leave, despite the earlier agreement.

This situation caused unnecessary stress and discomfort and left me feeling misled and disrespected as a guest.

I hope management takes this feedback seriously and makes improvements in both customer service communication and overall room conditions.

Self

2/10

Poor

04 Jan 2026

mahabub

The bed are dirty.the comforter they give it’s whole everywhere.the bed not comfortable.very noisy area .

Business_and_leisure Family

2/10

Poor

01 Jan 2026

TAMEKA

I checked in, went to the room when I opened the door inside was 100 degrees, I went inside turned the heat down, and tried locking the door but it was still open, it was not locking from inside so I felt unsafe and I went back to the front desk and I told them I felt unsafe because the door was not locking from the inside and I wanted a refund I don’t want to stay there. I was told that they could not provide a refund at that moment so I should call them in the morning and the manager would process the refund. Unfortunately when I called I was told it was none refundable. This place overall is horrible to stay, and has no parking outside

4/10

Poor

30 Dec 2025

Zyana

Staff

10/10

Exceptional

29 Dec 2025

Shawn

Nice hotel.

2/10

Poor

28 Dec 2025

Linnet

Smoke smell in the room other lights were not working I couldn’t even sleep I checked out already

Business_and_leisure

10/10

Exceptional

27 Dec 2025

Matthew

Yes

Friends_and_family Friends

6/10

Pleasant

27 Dec 2025

Ellen

The room was damaged. There was chipped paint all over the room. There were cigarette burns in the comforter, and there was no place to park. I had to walk quite a distance to the They did not even offer morning, coffee or anything.

Business

2/10

Poor

27 Dec 2025

Julian

Horrible place

Business Self

2/10

Poor

22 Dec 2025

anjola

Smelt very bad. Smelt of smoke in the hallway and room and it’s known as a no smoking hotel

Business_and_leisure Self

6/10

Pleasant

20 Dec 2025

Shanee

It was cool

Business_and_leisure Family

10/10

Exceptional

20 Dec 2025

Shanee

The FAT girl who’s there during the afternoon shift is horrible. She lied about the maintenance fixing my heat & told me to check it after he did. He wasn’t fixed something I already knew so she switched my room !! The day I checked out some guy was being assorted out & arrested by the warrant squad for prostitution, some girl was standing by the elevator in lingerie smh

Business_and_leisure Family

6/10

Pleasant

20 Dec 2025

Shanee

I never saw any breakfast because they don’t serve it

Business_and_leisure Partner

2/10

Poor

17 Dec 2025

Derrick

Room and staff

Business Family

2/10

Poor

17 Dec 2025

Shalondra

Okay where do I start??? Well I looked online before making my purchase. I pulled up all the pictures of the hotel and room online. I was able to see how nice the rooms were. I also liked the fact that online it said that the hotel provides a shuttle to and from JFK airport. I was really thrilled to make my reservation and not have to worry about a ride to and from the airport. Once I arrived and called the hotel asking them how do I get in contact with their shuttle. I was told there was no shuttle. Once I used a taxi to get to the hotel I mentioned to the owner and she kinda laughed and said she doesn’t know why they have that online. So I let that situation go and just wanted to get my day started. Once I got to my room I noticed that it wasn’t clean. The floor needed to be swept, the walls were nasty, the bathroom was also nasty as if the shower wasn’t clean ever. I asked for room service to come clean my room and was denied. I later saw a roach in my bathroom and couldn’t believe it. I asked to get a refund but was denied and told the room was none refundable. I would never recommend this hotel ever. I noticed on the sliding door the hotel was given a D for multiple violations. I am upset at Expedia and hotel pergola for even saying they are a 4 start hotel. I would like to have a refund back. I’ve never stayed in a hotel that was ever that bad. I don’t usually right bad reviews about hotels but people need to not to book a reservation through Expedia for hotel Pregola.

Business_and_leisure Family

4/10

Poor

15 Dec 2025

Mynia

Very ghetto, hallways smells like smoke room was very small

2/10

Poor

14 Dec 2025

Michele

Disgusting, stunk of weed, questionable clientele and unsafe,

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Tori

Room was pleasant brand new roku tv bathroom clean just wished I could have an ashtray for my smoking room. No phone in room.

Partner

4/10

Poor

12 Dec 2025

Shanee

I stayed there two wks all together not back to back & I NEVER saw any breakfast. They don’t distribute breakfast as far as I know !! So to get a message asking me how the breakfast was is crazy

Business_and_leisure Family

4/10

Poor

12 Dec 2025

Sarah

Find somewhere else and save yourself the hassle. No hot water, no lamp in room with only a small dim light you could barely see. Burn holes everywhere and random people in the halls. Employees tried to help but they’re too busy switching more guests out of bad rooms too.

Friends

10/10

Exceptional

11 Dec 2025

Jahmilton

Yes

2/10

Poor

11 Dec 2025

Samantha

Extremely unsanitary conditions. Curtains were dirty, shower was dirty, and hallways were noisy, and stairway was dimly lit with no cameras.

Business Self

6/10

Pleasant

10 Dec 2025

Emma

They need to add more towels and change the bed sheets

Leisure Self

2/10

Poor

09 Dec 2025

Rebecca

Didn’t get to stay because of an error and they still took my money. No grace or anything.

Business

2/10

Poor

09 Dec 2025

Sasha-Gay

Do NOT book this hotel. It is located on Jamaica Ave in a very rough, unsafe-feeling area. The name “Pergola JFK” is misleading because it took us 45 minutes to get there from the airport, not the 18 minutes they advertise. The hotel looks nothing like the photos and felt uncomfortable from the moment we arrived.
The rooms were in extremely poor condition. There was a heavy cigarette smell mixed with an overpowering strong cleaning-supplies odor, broken floorboards, a very hard and uncomfortable bed, damaged and stained linens, torn curtains, dirty walls, mold on the bathroom ceiling, and worn, damaged furniture. There is almost no soundproofing, so you hear traffic, conversations, TVs, and doors slamming constantly.
The vending machine sells condoms and the property offers hourly rates, which tells you the type of environment you should expect. At one point, a guest was in the hallway in only underwear during a loud dispute with staff. Repeated knocking on the room door continued for a long time, waking us up and making the stay even more stressful.
From the moment I saw my room, I wanted to leave. The front desk staff was rude and said the booking was non-refundable. Even after showing us two more rooms in similarly unacceptable condition, they refused to let us pay for just one night and refund the rest.
This was the worst hotel experience I’ve ever had. Save yourself the stress and choose another place to stay.

Leisure Partner