Name: Stone Brook Inn
Address: 21 Wayson Lane, Counce, 38326, US

2/10

Poor

05 Jul 2026

Jessica

The whole thing in general was terrible they wanted you to pay a $30 deposit for the TV remote on top of that the linens were absolutely disgusting the comforter on one side was brown there was burn holes in the sheets on top of roaches coming out of the phone and the fridge and there was bed bugs when I informed the manager she just looked at me and smiled and said okay

Friends

10/10

Exceptional

04 Apr 2026

Heather

Very friendly

2/10

Poor

02 Apr 2026

jerry

Sheets were not changed daily. Tub dirty. Shower did not work. I took sponge baths standing up. Only 3 bath rag and towels were available. 1 for each day I planned to stay. Most places I say the is at least 1 extra of each and enough in the room for 2 peopleHot water at sink was not working when I got there. Later it was not working again. I discovered it had been shut off at the valve because the the water would come on by itself and ran constantly. Issues with tv remote. On last night of stay there was no pad for when I got out of the tub.

Self

10/10

Exceptional

01 Apr 2026

Michael

Yes

2/10

Poor

22 Mar 2026

Keith

Filthy. Dated. Needs repairs. Paid two nights, stayed one. Big sign says no refunds. Should be closed down.

4/10

Poor

15 Mar 2026

Lyndon

Horrible. Rooms were nasty.

Self

10/10

Exceptional

15 Feb 2026

Daren

Clean, quiet, comfortable beds

Business

2/10

Poor

10 Aug 2025

Mario

Opened the door and the smell was bad, carpet, bedspread and chairs were all stained, place felt unclean. Left immediately.

Leisure Partner

8/10

Excellent

08 Jun 2025

Mark

Hard bed. Room stunk

Leisure Partner

6/10

Pleasant

21 Apr 2025

Ricky

Needs to update room and facilities very old building

2/10

Poor

24 Mar 2025

James

Not anything to recommend about this property. Dirty, broken and noisy.

2/10

Poor

15 Mar 2025

Jonathan

Spend the extra money on a better hotel

Bathroom wallpaper was coming off the walls there were spider webs in the room there was black mold growing on the walls and the bathroom toilet would not flush and there was a problem with the hot water so I waited three hours to take a shower and after waiting three hows the hot water still did not work and I did not get a refund I got the room for 7 days and I only stayed three nights

Business

2/10

Poor

15 Mar 2025

Melvin

Bed was like a rock.Working 12 hrs a day and could not sleep and back hurt from bed.There was no hot water to take a shower.The owners saud to let it run for a few mins and it would get warm but did not.I stay in motels over 200 nights a year,this was one of the worst in almost 50 years

Business Friends

8/10

Excellent

04 Oct 2024

Daniel

Good service

Self

4/10

Poor

10 Jun 2024

Rhonda

The bathtub was black on the bottom of the tub. I went to a dollar store and picked up some bleach and cleaned the bottom of the tub.
Won’t be staying there again.

Leisure Self

10/10

Exceptional

13 May 2024

Linda

I liked the hostess, when i checked in. She was very nice. What i didn't like was, the room smelled dirty but didnt see bugs. The mattress was okay, could upgrade. The entire room of furniture was really outdated, but we did stay a extra night also. They are dog friendly

Leisure Pet

6/10

Pleasant

18 Mar 2024

John

Place was basic but no bugs. Close to the road lots of truck traffic made it noisey.

Leisure Friends

4/10

Poor

21 Oct 2023

James

Dead bugs and dirt in the coffee pot. TV is on antenna so it was constantly scrambling for service and last had to shave with cold water, hot water finally kicked in 10 minutes after the fact. All in all roughly $30/$40 over priced.

6/10

Pleasant

05 Jun 2023

Curtis

Property is ready for a remodel. Outside area needed cleaned up. Mattresses and AC units need hauled off. Beds were decently comfortable and AC units did work great. Need dead bolt on doors. I loved the Counce, TN area.

Business Family

4/10

Poor

15 Oct 2022

Rhonda

Close to State Park was the only good thing about the trip

Leisure Self

4/10

Poor

25 Apr 2022

Hurston

Very gross

Business

2/10

Poor

04 Apr 2022

Mark

Supposed to be a two night stay. We walked in and within five minutes roaches appeared. We slept with the lights on. Got up the next day and checked out. The wallpaper was falling off the walls roaches were running out from bathroom mirror and outlet covers. The coffee pot had old coffee in it

Partner

4/10

Poor

16 Mar 2022

Michael

The room was dirty. People were outside talking or banging on doors all night.

Business

6/10

Pleasant

11 Mar 2022

Verified traveler

We found a bug just after we got there. During the night my wife was bitten several times.

Friends_and_family Family

8/10

Excellent

21 Oct 2021

Russell

Simple and clean motel.

Nice small motel. Simple and clean. Daily housekeeping.

Business

6/10

Pleasant

21 Oct 2021

sean

Better than being 20 minutes away

Older motel. Couple who runs it seem very nice but motel is in desperate need of updates.

Partner

8/10

Excellent

30 Sep 2021

MIGUEL

Comfortable stay. Biggest drawback was no food delivery from restaurants. Only from local service.

Partner

2/10

Poor

06 Sep 2021

Allen

DON’T DO IT!

Do not book this hotel. Consider yourself warned. Filthy, unkept. Unprofessional owners. It is very much in need of remodeling and is in poor shape. I booked on hotels.com, thinking this was a decent establishment. I checked in, looked at the room which smelled awful, and returned to the check in counter to ask for a refund. They refused a refund and would not even refund me for the next night. I left and booked another hotel which was 30 miles away. I hope this helps another person learn from my experience….and expense!

Friends_and_family Family

2/10

Poor

08 Jul 2021

Verified traveler

This motel is old but we have stayed there before, several times. The rooms we had were always large, the air was always cold, and the water was always hot. Other than being dated, there were no complaints. It’s been a couple of years since then and it has changed terribly! The walls were filthy and had not been cleaned in ages. The wallpaper was coming off in countless places. And in the first room we had, the air never really cooled. We were prepared to overlook those things even though we were disappointed in the condition of the facility and of of our room specifically. (Not to mention the small roach that came from behind the torn wallpaper in the bathroom above the shower) Until we came back from a day and night on the water and walking into a room with bugs!!! There were several small bugs on the walls ans 2 IN OUR BED! And while we were checking for other issues and taking pictures, a cockroach came from out of the sink. I called and told them I needed to be moved and they agreed to give us another room. That rooms was in no better condition, however we only saw 1 cockroach and killed it. When I checked out, the nice lady at the desk acted as if there were no way her place would have roaches! She said the last guest in that room has to have brought them in. But regardless, I had to spray my bag and clothes before bringing them in my home for fear of roaches being in my bags. And was not offered a refund of any kind or even a discount for the disgusting environment!

Leisure Partner

2/10

Poor

19 Jun 2021

Verified traveler

The staff was very rude. There were no towels or wash rags. The beds were dirty. The floors were dirty. The remote did not have batteries in it. Getting the Wi-Fi password was a hassle. They called us an hour and a half before check out to check out.

Leisure Family_with_children

2/10

Poor

02 Jun 2021

Verified traveler

Ice buckets had dirt in them. Table was broken had L brackets holding it together and the tv did not work. Did not receive no money back when we checked out the same day as checking in!

Leisure Family

10/10

Exceptional

11 Apr 2021

Steven

Great stay quiet

Business

2/10

Poor

08 Sep 2020

Matthew

disappointing

They hit us up for extra money we didn’t have... we rented this room while my fiancé and I were out of town with two friends of ours... short on money our other sleeping arrangements fell through so we found this place. It had two beds in the room so we decided to all 4 share the room. After paying a VERY OVERPRICED $97, they hit us up for ANOTHER $30 because we had our two friend with us... AFTER they’d already ran my card and didn’t allow refunds... they kept saying it was “the policy”... they ended up settling for $20 extra but Still payed $117 for a “$30 type of room”. I don’t understand how it cost them another dime to have the other two people with us... it felt like they took advantage of the situation. I told them we were short on money and that $20 was a lot of money to us at the time... HAVE A HEART PEOPLE!! I hope that extra $20 was worth it... because we will never stay there again. I’d sleep In my truck before I gave them another dime.

Friends_and_family Friends

2/10

Poor

10 Sep 2019

Gracie

Discustinngly filthy!

Worse place I've ever been in! Filthy, mold everywhere in bathroom. Stain bedding and very rude manager! The room had a stench of cigarette smoke and who knows what else! Unsafe conditions. No security lock on room and manager said my room number aloud in front of other male customers! I've reported the facility to the local Health department

8/10

Excellent

03 Sep 2019

Ginny

For what it is, the Stone Brook Inn is a perfectly acceptable and pleasant motel. HOWEVER, one must acknowledge going in what it is: a cheap hotel for you to sleep in during your weekend at the lake. It is not an extraordinarily NICE hotel. It's not a Hampton or Holiday Inn. It's a cheap, local, hotel. As such, while it was far from the nicest hotel I had ever stayed at, I also didn't live in fear of needing to update my tetanus shot if I scratched myself on something. Admittedly, I did spend the last morning we were there smelling something vaguely like mold, and the state of the bottom of the shower curtain made me steer very clear of it, but other than that, it was all very clean. Also, the service was exceptional- when we discovered that my dad had accidentally booked a smoking room, the lady at the desk asked how long we were staying, checked over her options, and moved us to a non-smoking room, no extra charge. Having a fully working fridge, wifi, and microwave was also really nice! All in all, it's not that impressive a hotel, but it certainly does the job we needed it to. Just don't expect the lap of luxury.

Friends_and_family Friends

8/10

Excellent

17 Aug 2019

George

We were the only guests the night we stayed. It was a bed and shower that served their purpose.

Partner

2/10

Poor

27 May 2019

Candace

Infested With Roaches

We checked into this hotel, and then checked back out about 15 minutes later. There were roaches in the bed (underneath the blankets), on the walls, and on the bathroom counter. We encountered this issue here last summer and spoke with the owner about it and felt confident they would’ve remedied this issue by now, so we gave them another chance. The front desk employee (family member of the owner) gave me the same shocked/surprised look when I informed them they still had a roach infestation there. This family lives in this hotel, and there is no way they do not know there are roaches. Every thing about this place is very low quality; rooms smell like cigarette smoke (including the non-smoking ones), the beds and sheets are gross, the lamps on the walls are yellowed and falling apart... We won’t be giving any more chances here. I will never stay here again.

Partner

2/10

Poor

03 Jan 2019

Verified traveler

Property looked like it was full of permanent residents that was a section 8 housing. People checked in next door and was complaining at 3 am that their bed was not even made. There was food crumbs everywhere on the floor. Opened the fridge and there were roacbes inside. Pillow cases were covered in long hair like they never changed or even as much as washed them. Pillows looked like the were 20 years old and yellow with stains.

Friends_and_family Family

8/10

Excellent

20 Oct 2018

Betty

to see my sister befor sge pass on

the room was fine the beds was great their was lots of hot water the fridge didnt stay cold but the coffee maker worked great was only their for a few days because my sister has stage 4 cancer she only has a a month or so left ti live

Family

8/10

Excellent

10 Jun 2018

Doc

A great deal for the money you pay. The room was clean, the bed was comfortable, the shower was hot and with good water pressure. The family who runs it were friendly and helpful.

2/10

Poor

26 Mar 2018

Verified traveler

Terrible place to stay

The room smelled of cigarette smoke and mold, bought Lysol spray for the carpet and all surfaces.(non smoking room)
The light fixtures were falling off of the wall and as was the towel rack in the bathroom.
There was a light bulb out over the sink in the bathroom.
I have better shop towels in my garage than were in the bathroom.
I was assured on check in that i could check out early if needed as paper mill outages are very fluid, but on my attempt to checkout early i was informed that i needed 48 hours notice. I have stayed in thousands of hotels around the world over the years and have never encountered this.
I definately would not recommend this hotel to anyone.

6/10

Pleasant

31 Jan 2018

Verified traveler

Bad

Few complaints.
Door didn't lock: I walked right in by pushing it. Terrifying.
Dead bug on the floor. Believe it was a roach.
Shower didn't work.
Old TV.
Heard a man snoring next door.
Save your money.

6/10

Pleasant

31 Jul 2017

Verified traveler

Basic

What you would expect

Family

6/10

Pleasant

21 Mar 2017

elaine

Never again

Nice people, but I had to clean the coffee maker completely before using it. It was in the bathroom, on the counter! Yuck! Sub standard linens, stained. Had to call several times to get the TV to work. I think they are in way over their heads financially here. WI Fi signal was weak, their son was in the front office gaming on it.

Family

2/10

Poor

22 Feb 2017

Verified traveler

Spend a little extra and stay at the Hampton

Upon arrival found 2 shell casings in the parking lot. Door jam at one point had been kicked in. Bathroom door did not shut & was was kicked in. Tub was dirty. But the worse part, I went to pull the covers down found hair on the pillow (that was not mine) and red stains on the pillow case. Immediately left. Lost 68.00 and will never stay there again.

10/10

Exceptional

21 Dec 2016

stonebrook

excellent

great service clean room

10/10

Exceptional

12 Dec 2016

Christa

what a great place to stay...

wonderful.....it was a clean... comfortable beds...the service was awesome...would recommend to stay to family and friends..very quiet very relaxing loved my week here and we will be back again...

2/10

Poor

27 Oct 2016

Robert

This place should not be promoted

The place was needs to be refurbished. They provided only one towel. And even though the main attraction in the area is the Shiloh Battlefield, they didn't even know how to direct me there. No good places to eat nearby, either...This place should not be promoted.

6/10

Pleasant

12 Sep 2016

karen

Overall was a good weekend. Hotel staff was very nice and helpful. Although A/C could have be colder and hot water in shower was more warm than hot.

Family

10/10

Exceptional

09 Jun 2016

Kathy

Great price, clean, and nice

Room was affordable and had all my basic needs. Staff was friendly and helpful. Made for a relaxing stay. Would go again.

Family

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