Mansion Santa Isabella

4/10

Poor

08 Mar 2026

NATHALIA

We got a standard room paying $85 which is on the high end for Ecuador. The rooms were old, the bathtub warped as you stepped on it. Later, we arrived late at night and could not contact the receptionist either by knocking on the door nor calling the phone numbers they gave us. There was no doorbell either, we finally got in contact with him and he let us in with no apology. The photos don’t match the property I’d look elsewhere.

Family

10/10

Exceptional

11 Nov 2025

Georg

Very good

Self

4/10

Poor

08 Nov 2025

Arianna

Nos dieron un cuarto que no era el que reservamos porque sobre vendieron el hotel. Nos dieron spa de regalo por el mal rato y no servia nada de las instalaciones: ni el hidrocarburos ni los saunas calentaban. Hicieron un concierto en el lobby del hotel y no se podía descansar por la bulla. El desayuno elemental (tuvimos que ir a desayunar a otro lugar).

Y el recepcionista renegó unas cuantas veces de problemas internos al frente mio… muy poco profesional todo. El hotel es bonito pero me lleve una mala experiencia con la atención y encima no responden.

Leisure Partner

10/10

Exceptional

14 Feb 2024

James

Great place! We have stayed at this hotel for several trips now and it is consistently awesome.

Leisure Partner

10/10

Exceptional

28 Jan 2024

Ivan

Great place to stay. Unfortunately the spa area was unavailable

Leisure Partner

10/10

Exceptional

17 Dec 2023

carlos

5 stars

Top notch staff & service. Clean rooms, big beds, wifi, we did laundry, we did couples massages, free breakfast in the restaurant attached to it. Safe neighborhood, close to shopping and transportation. Rodrigo did an amazing job. Transport to Quito airport provided.

Friends_and_family Family

6/10

Pleasant

26 Nov 2023

Catherine

Overall beautiful property in Riobamba. My husband & I were originally placed in a much smaller room than what we had booked. A bit of an inconvenience, but staff corrected situation once I informed them. Loved the suite (once we were moved to the correct room) & would highly recommend!! We were not given any information about breakfast, spa, etc. when we checked in so that would be my suggestion for an area to improve on

Leisure Partner

6/10

Pleasant

01 Oct 2023

Elena

The gardens were amazing. The staff was very nice

10/10

Exceptional

04 Sep 2023

Nicole

Beautiful place and excellent food.

Leisure Family

10/10

Exceptional

26 Feb 2023

Jennifer

The staff were very helpful and friendly.

Leisure Self

10/10

Exceptional

22 Feb 2023

Rebecca

Excellent! Staff were extremely helpful and kind!

Leisure Family

10/10

Exceptional

08 Feb 2023

Richard

The staff was exceptional and Angel was extremely helpful.

Leisure Friends

10/10

Exceptional

20 Jan 2023

Raul

Nice place

Leisure Family

8/10

Excellent

11 Jan 2023

Celia Roxane

We stayed here because it was recommended in the 2022 Lonely Planet. The property was beautiful, the room was cramped as the Loenly Planet mentioned. Everything was clean and staff were very attentive. We visited the spa twice, which is only open by appointment right now. I thought it was overpriced, but it was very pretty and clean. It was $44 for use of the jacussi for 2 hours and $55 for jacuzzi with the two saunas. We also did a couple massage which was $80 total. That was already, I wouldn't do it again. The parking was a little inconvenient but it was still nice to have safe parking. There is a gate in the back of the property that they have to open for you to put the car into. The free breakfast is great. Overall I would recommend this place.

Leisure Partner

10/10

Exceptional

21 Oct 2022

Matt

Very nice stay in this beautiful classic building.

We had a king suite which came with double sink, shower and a soaking bathtub in the suite.

Nice big comfortable king bed.

The staff were always very friendly. Food at the restaurant was very nice. The hotel is right in the center of riobamba, 10 minute stroll to the main strip of restaurants and bars/clubs. 2 minutes from the central park and the train station.

Very safe town, had a great time. Would definitely stay here again.

Leisure Partner

6/10

Pleasant

14 Jul 2022

Verified traveler

Looks like a beautiful historic property however the family suites are worn. Carpet is stained and needs replacing. Things like taps and faucets are barely attached. Rough shape.

Friends_and_family Family

10/10

Exceptional

18 Jun 2022

Jose

The property is great, and the breakfast is really good.

Leisure Partner

10/10

Exceptional

30 Apr 2022

Cristina

Beautiful architecture and decor. Quiet room, excellent breakfast. Best dinner in Riobamba. Staff is super helpful. Just one little problem: it was unusually cold, a space heater would have been great, but would stay there again.

Partner

4/10

Poor

19 Apr 2022

Eric

The building is really nice with nice older style rooms. The staff is not very professional. Woke us up to move cars in order to get more cars in a special parking lot behind the hotel. Was really no restaurant so the team improvised but would have been better just not open the restaurant. The hotel is in the middle of town which is really nice as you can walk to most of the interesting places.

Leisure Partner

8/10

Excellent

26 Mar 2022

Rachel

Nice place, good service but poorly insulated ( very noisy)

Business

10/10

Exceptional

25 Jan 2022

John

Beautiful old mansion with beautiful antiques, wonderful old high-ceilinged rooms, good WiFi, a fantastic breakfast, and an excellent staff

Leisure Self

6/10

Pleasant

24 Oct 2020

Jason

Ok place for a night staff was great.

Self

8/10

Excellent

26 Feb 2020

Verified traveler

I'm not sure what can be done, but in the room above mine there was an inconsiderate woman with high heel shoes on tromping around at all hours. Really disturbed my sleep. Otherwise I would have have rated this hotel excellent.

Friends_and_family Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

Amazing place to spend the night, colorful, smell good and very clean

Leisure Friends

10/10

Exceptional

12 May 2019

Rosemary

Super comfortable room. We had a bigger room with sofa. The bed was really comfortable. Easy walking distance every where.

Partner

10/10

Exceptional

04 Jan 2019

Denise

Excellent

Wonderful full breakfast. Helpful desk, English speaking, beautiful building, large bed, modern bath, hot water.

Partner

8/10

Excellent

12 Nov 2018

Verified traveler

The property was beautiful and made for an enjoyable lay over. The flooring was highly polished and the stairs were a little slippery as a result of the oily finish on them.

8/10

Excellent

05 Jul 2018

Albert

Overall nice, clean stay. Room very basic, ridiculously wide bed made it hard to get in/out of. Desk clerks served double duty as waiters so not always available. Close to center of town. Dinners were quite good.

Partner

2/10

Poor

08 Jun 2018

Javier

Don’t waste you money. Terrible experience
First, no wifi in the room I was assigned. Move me to another room.
Next day no hot water in the shower!!!! Riobamba is super cold.
As for breakfast no room to sit and they run out of it
I got late to work and hungry
Worst part the manager did not care to apologize

10/10

Exceptional

21 May 2018

Charles

Clean, quiet and convenient to train station

The Mansion Santa Isabella (MSI) is well over 100 years old but it has been refurbished nicely. You can often tell the age and wear of a hotel by the bathroom. But the MSI bathroom is very modern with a Scandanavian touch. The main entry and reception area is colonial Spanish style. There is continuing work on the lower level but it isn’t apparent to guests. The hotel is very quiet. We selected the hotel because it is only two blocks from the train station where we booked “Tren del Hielo” trip to Chimborazo and the hotel let us park our car, leave the bags in our room and check out when we returned to Riobamba at 2:30 from the train excursion. The manager is very knowledgeable about the history of Riobamba and the hotel’s place in that history. Very interesting.

Family

10/10

Exceptional

01 Apr 2018

Verified traveler

Santa Isabella

They were most helpful in making my stay wonderful. Lovely hotel.

8/10

Excellent

23 Mar 2018

Andrea

Short overnight stay

Arrived late and left early the next morning. Person at the reception was very friendly and helpful. Breakfast is buffet style including lots of fresh fruit, juices and even seeded bread which I had not come across in any other hotel. Rooms look nice. Bathroom could have been a little bit cleaner. There was a heavy smell of deodorizer in the room. Overall ok, but I found it to be a little bit overpriced.

10/10

Exceptional

22 Mar 2018

Sherri;Alfredo

Superb

Excellent location, lovely atmosphere, delicious food both for breakfast and lunch, very clean rooms. The staff were so kind and gracious, truly going above and beyond anything required of them.

8/10

Excellent

22 Feb 2018

Roberto

Nice central hotel in Riobamba

Helpful staff although disappointed there was not a whole bunch of drinks from the menu

8/10

Excellent

16 Jan 2018

Gordon

Nice hotel in this city.

Great place for an overnight, or longer stay. Very good service.

Partner

8/10

Excellent

21 Mar 2017

Verified traveler

Lovely colonial building

We loved the building and the large bed and roomy bathroom. The shower rose needed replacement and was set too high for adjustment. Television needed resetting - wouldn't work.

Staff were helpful. Location is good $3 taxi fare to bus station.

Partner

10/10

Exceptional

26 Feb 2017

Yves P

Good choice

Good hotel comfortable and clean in convenient area

Partner

10/10

Exceptional

20 Sep 2016

Martin

A classy place to stay

The hotel itself was wonderful. I didn't feel that Riobamba itself was a very interesting town but it was a good stopover point on my travels.

Partner

10/10

Exceptional

06 Aug 2016

Verified traveler

A lovely old building with modernised bedrooms.

I was aiming to stay at the well-reviewed San Pedro Hotel in Riobamba, but they were full and I ended up here. It's a really well-run place, the staff are absolutely charming. We had a great big room with a lovely bathroom, lots of hot water. Plenty of nice stuff for breakfast. It's close to the train station which is handy and about ten minutes walk from the religious art museum (which is amazing).

8/10

Excellent

10 Apr 2016

Springer

Nice hotel

Great staff. Very clean. Quiet. Comfy beds. Only downside was really poor water pressure and spotty wifi. On site restaurant has great food!

10/10

Exceptional

11 Jul 2015

P

Vintage Hotel

Lovely place to stay in safe location; easy access to center of town.

8/10

Excellent

16 Feb 2015

Sean

Repeat Guest

This is my second stay at the hotel and everything was fine. I like the location and the service that is provided. The rates seem firm for the Riobamba area.

8/10

Excellent

31 Jan 2015

Timothy

You'll feel like you're part of the family!

We spent two nights at this family-run hotel as part of three weeks in the Ecuadorean Andes. The location is excellent, close to the centre of Riobamba and has its own secure private car park behind the hotel. The standard of service we received was exceptional, not just that of staff 'doing their job' but being really helpful in dealing with any of our requests.

Partner

4/10

Poor

03 Jan 2015

Luis Perez

Noisy hotel gloomy atmosphere

Car alarm went off at midnight in lot next door. Nobody took responsibility initially until I personally had to get involved and help disconnect the car's battery! A true nightmare !

8/10

Excellent

25 May 2014

Verified traveler

Good hotel but on the pricey side

This is a charming old building that has been beautifully refurbished in the center of Riobamba. We were in Riobamba to visit markets there and in the surrounding towns and villages, and we were easily able to get around by flagging any taxi and getting to where we wanted to go for $4 or less. There is a good restaurant right in the hotel, which is great if you've had a long day and don't want to go looking for food in the evening. Our room was a bit small compared to some others (the doors to all the rooms on the 2nd floor were open the day we arrived and we had a look around) but it did have a balcony. Nice big bathroom, and big bath sheets were changed daily. The beds had nice coverlets rather than those heavy wool blankets we've gotten in a lot of places and nice cotton sheets--another plus. On the down side, the breakfast buffet had never been completely set up by the time we went down for breakfast, and so we had to wait around 2 days out of 3. Not really a big deal, but if you advertise that breakfast starts at seven, it should be ready at seven. The family that runs the hotel is friendly and helpful, but maybe a bit unorganized at times.

Family

6/10

Pleasant

26 Feb 2014

Harry

Riobamba hotel - quirky!

This British owned hotel is in a beautful building set in a very convenient location in the centre of Riobamba. I checked in quite late and was greeted by a very helpful member of staff who showed me my room on the top floor with a little balcony. The bed was large and there was lots of room for storing clothes etc.
This is a very expensive hotel for Riobamba and I was surprised that some of the basics like a bottle of mineral water and even soap and shampoo for the shower were missing. The bathroom is partitioned off with half-wall which doesn't provide much privacy. There is a skylight in the room with no shade so you will be woken very early (at least in my room). I mentioned this to the staff at check out but they weren't particularly interested.
I would stay here again but not without asking for a discount to make up for the shortcomings!

8/10

Excellent

05 Aug 2013

Verified traveler

Beautiful restored Riobamba mansion

Perfect stay aside from some confusions on arrival with the reservation made through hotels.com

10/10

Exceptional

21 Oct 2025

Christoph

Sehr stilvoll - absoult empfehlenswert

Sehr stilvolles und sehr gepflegtes Hotel mit vielen wunderschönen Details. Im Zentrum und fußläufig zu einigen Sehenswürdigkeiten von Riobamba. Auch die Einrichtung der Zimmer zeiugt von guten Geschmack. Hervorragende Matratzen. Sehr zuvorkommende Mitarbeiter.
Sehr guter und geschmackvoller Spa-Bereich.

Partner

4/10

Poor

09 May 2024

Alejandro

Propiedad antigua y descuidada, el desayuno bastante básico

Leisure Family

10/10

Exceptional

13 Jan 2024

Maxim

Clean and calm rooms.