Name: Quality Inn (Hamilton) AL
Address: 224 River Road Drive, Hamilton, 35570, US

6/10

Pleasant

25 Jul 2026

Vicki

The property is in need of attention. Desperately needs new carpeting going up the stairs. Needs an elevator.

In the room, the ceiling had water stains where the fire detector was. Other areas need attention on the walls and ceiling.

The water smelled of chlorine.

The drive way needs to be wider. One way in and out and it is very narrow.

One night there was a STRONG paint Oder.
May have been from the truck stop behind the hotel.

Lots of ways this hotel can be improved.

8/10

Excellent

15 Jul 2026

Brittany

This place no it only looked clean but it smelled clean as well. I didn’t like that they were not able to tell you how much money would be held on your card but that was my only concern.

Friends

8/10

Excellent

22 Jun 2026

David

Every time I left my room in the hallway it was a musty smell like the AC was not cool enough, also when I went into my room the AC was not on at all.

Self

8/10

Excellent

17 Jun 2026

Kathleen

I stayed less than 12 hours. It was fine. It was clean and accomodated what I needed.

Self

6/10

Pleasant

11 Jun 2026

Charles

The female at the front desk was rude and snarky . 😠
The hotel required a physical credit card for deposit. Didn’t seem right.

The reason I use Expedia is for security reasons and not giving out my credit card number . Beyond the front dest ,
I found the hotel clean comfortable and well maintained.

Customer service means a lot to me and for this reason I will probably not return unless there’s nowhere else to go .

Family

10/10

Exceptional

08 Jun 2026

Jonathan

It was extremely quiet at night, staff was friendly. Rooms were clean and bed comfortable. Would stay there again.

2/10

Poor

01 Jun 2026

Lori

Will never book a Quality Inn room again. Reserved room thru 3rd party, payment went thru just fine. Had a 16’ Penske truck and parked in front of office to check in. Was told to move truck out in dirt area. Said ok but needed to check in first bcuz I’m not carrying all my luggage across dirt lot. Was told no that we had to move truck first so she could see truck was moved. That’s just stupid! Made no sense but brought all stuff inside office then moved truck. I asked why and was sarcastically told the sign outside speaks for itself. Ok so we’re going to be rude. Credit card requested to hold for incidentals even tho room was paid for. I understood that as all hotels do that. Tried 2x still declined. Tried another card and it was declined. I asked how much she was trying to put on hold. Was told it’s open (no set amount). Of course cards were declined. My credit union/bank doesn't do that. Was told I don’t know what to tell you. Ok…more rudeness! I asked how do I get refund and was basically told that was my problem. If I contacted the 3rd party I went thru then have them call her and she would authorize reimbursement. Otherwise she couldn’t help me. Boyfriend came in from moving truck, I explained situation. He said we can figure out reimbursement later and he’ll just pay for room I already reserved. Was told no we couldn’t do that. It already locked her out. Discussion back and forth, we left very upset, very tired after driving all day. VERY RUDE PERSON!

Partner

8/10

Excellent

23 May 2026

John

We had a little bit of a misunderstanding at check-in, which left me a little confused, but when we checked out the next morning, everything was explained and we were taken care of. The hotel staff that we dealt with, was outgoing polite/respectful and helpful.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Hardy

The whole place was clean. Someone is constantly cleaning.

10/10

Exceptional

11 May 2026

Brent

Nice clean place to stay, we will be back!!

Partner

8/10

Excellent

10 May 2026

Timothy

We were disappointed. When we book through expedia we count on the information being correct to make our choice where to stay. They did not provide breakfast. Just coffee only in the lobby. In my eyes that worth $10 to a booking....

Business

10/10

Exceptional

08 May 2026

Juan

Everything was perfect. Beautiful room and excellent view

Family_with_children

10/10

Exceptional

12 Apr 2026

Lisa L

The room and accommodations were as described prior to booking. The location and area was quiet and peaceful. The breakfast was fresh and the room was very clean even though we do extra wiping with disinfect and sanitary wipes. The staff was remarkably helpful and friendly. Everything we needed to accomplish was within a 5 miles radius, even the local Walmart. Thank you and we'll be returning again hopefully in October.

10/10

Exceptional

29 Mar 2026

Scott

Was surprisingly nice. Even though it is near a truck stop and my room overlooked it, didn’t hear a thing all night

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Janeen

Comfortable room at a great price! We’ve stayed here a couple of times during our travels.

10/10

Exceptional

08 Mar 2026

David

nice comfy room. friendly staff

Self

10/10

Exceptional

27 Feb 2026

Janeen

Clean room and bathroom, comfortable bed, good breakfast, and a snack for us as we checked out!

6/10

Pleasant

22 Feb 2026

Dennis

We didn't use the ac

Self

10/10

Exceptional

19 Feb 2026

Charles

My overnight stay was excellent. The room was very clean and the room temperature was perfect when I entered. The personal were friendly and I will stay there on my next visit.

Self

10/10

Exceptional

04 Feb 2026

Paul

Friendly professional staff, clean comfortable room and several food options within walking distance.

Self

10/10

Exceptional

02 Feb 2026

Paul

Friendly professional staff, clean spacious modern room with excellent bed and walking distance to tasty food options. Close to freeway and lots of well lit parking. Great job quality inn Hamilton.

Self

2/10

Poor

31 Jan 2026

Clint

It wouldn’t let me check in

Business Friends

8/10

Excellent

27 Jan 2026

Jim

Room was clean and nice, staff was friendly and helpful…price was great!!

Leisure Family

4/10

Poor

23 Jan 2026

Michele

Receptionist was hard to understand. No handicap rooms available. Soda machine didn’t accept dollars. No elevator, I could barely do stairs with my hands full of clothes and items I needed for my stay. No downstair rooms available because I chose one of the two rooms offered (2 queen beds) when I made a reservation. Receptionist offered a refund but I couldn’t drive any further. Wall heater is very filthy inside vents.
Bed was comfortable, hotel was clean. TV worked.

Leisure Self

2/10

Poor

28 Dec 2025

Keith

Steph was the worst I've ever seen I would never recommend this place for anybody to stay there now I can understand why the world changing and people treat people the way they do it's a shame and embarrassing people shouldn't treat people that way where are the good people in this world it's time to stand up for what's right

2/10

Poor

20 Dec 2025

Jason

Staff was absolutely horrible. Caused us a lot of issues because we smoke. We did NOT smoke inside. We were smoking outside and they decided to call the police and evict us from our room. Told us we had 10 minutes to gather our stuff but deactivated our room key before we could get back to our room to get our property. The police didn’t make an issue with us about it and also told us that they continually have problems with the management at this hotel. They recommended that we never stay they again. They tell everyone to stay somewhere else when they are asked.

Leisure Family_with_children

2/10

Poor

18 Dec 2025

Diego

Super bad attention, they system to charge a deposit do not work and don’t let me sleep at the hotel

6/10

Pleasant

18 Dec 2025

Anthony

They asked me to write down my personal information on a separate piece of paper than the printed off check-in form. Seems sketchy.

Business

2/10

Poor

26 Nov 2025

Jessica

(Do Not Recommend)
My family's experience was unacceptable. We had paid for our reservation in full through Hotels.com prior to our arrival. We arrived late and were exhausted with a small child.
Upon attempting to check in, we were informed that a credit card was mandatory for an \"incidentals\" hold. The hotel would not accept a debit card for this hold, despite the room already being paid for.
Because I did not have my credit card with me, the hotel refused to allow us to stay. We were stranded late at night and were ultimately forced to sleep in our car with our small child at a nearby truck stop.
As an individual whose husband travels weekly and stays in hotels often (as a lineman), we have never encountered a mandatory \"credit card only\" policy for an incidentals hold, particularly at a 2-star establishment.
I have lost my money and Hotels.com rewards points, but most importantly, this lack of flexibility and common sense caused an immense amount of distress and ruined our travel plans. I do not recommend this hotel to any traveler.

Friends_and_family Family

8/10

Excellent

14 Nov 2025

Doug

Motel was clean and modern. Would have liked to been able to check in early.

6/10

Pleasant

13 Nov 2025

Brenda

It was very noisy all day and night. Someone kept trying to come in our door/ guess wrong room
Ac was very dirty vents and coils woke up with a nose bleed Told manager he said it was just the environment he gets them too. It’s ok for one night. But not if you need good rest. Breakfast area very small not much to choose from

Leisure Family

10/10

Exceptional

03 Nov 2025

Teresa

Clean.

Partner

10/10

Exceptional

31 Oct 2025

Annaleise

I stayed here for five days. Checking in was quick and easy. The staff was very friendly and accommodating. There was room service everyday. The room was clean and tidy. Overall, I really enjoyed my stay at this excellent hotel.

Business Self

10/10

Exceptional

28 Oct 2025

Bill

Didn't stay for the breakfast. The room was fine. The bed was comfortable. The room was good.

Note to Management: The bathroom handle sticks and lets the water run continuously in the stool.

Leisure Family

6/10

Pleasant

26 Oct 2025

Linda

Breakfast space is very small only one table and counter.
No elevator, we had to carry are suitcases up to second floor. I am 64 and I have physical issues, due to a accident.

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Angela

Kind a helpful staff

Leisure Partner

6/10

Pleasant

06 Oct 2025

Cheryl

Location

Business Friends

10/10

Exceptional

13 Sep 2025

Charlie

Love staying here when I’m in Hamilton

Leisure Family

2/10

Poor

12 Sep 2025

Jennifer

First ice machine bathrooms Etc either did not work or were locked because they did not want people in them is what we were told. Breakfast was horrible. When asking the staff about issues with ice maker and bathrooms I was told that because of rude guest and people this is how things are. Incredible that that is the response you get would not recommend staying. As a matter of fact we were going to stay an extra night until all this happened.

8/10

Excellent

09 Sep 2025

Jon

It's a safe area. The facility is kept up. The room was clean with plenty of hot water. Breakfast place is next door. I'd stay there again.

10/10

Exceptional

10 Aug 2025

Stacey

This property is right next to the highway. It’s a very clean, safe place to stay when you grow weary of the long roads between Alabama and Mississippi. I visited 10 years ago. Even though the area has had beautiful and proper growth, this place is still my choice for a safe haven from road weary traveling. Worth every dollar spent.

Leisure Self

2/10

Poor

01 Aug 2025

Erica

Upon arrival (without a reservation) we were told there was vacancy. The walk in rate was considerably higher than booking through Expedia. The agent wouldn’t match the rate and said we had to book through them. I did so right there at the desk. I used the only card I have and got an immediate confirmation. After about 15 minutes, the unfriendly agent said she couldn’t check us in because the card she had on file didn’t match what I used to pay. ITS MY ONLY CARD. I showed her my receipt showing the last four digits of my card as well as my physical card that matched. She said there was nothing she could do. No manager on property. She called the manager at home and we were told to wait and they would try to be there to help us in about 30-minutes. Once the manager arrived, she was able to do something in the computer and we were good to check in. No apology. No explanation. The room was smelly and muggy. At this point, we just needed sleep. Very poor customer service

Family

4/10

Poor

06 Jul 2025

Michael

Unaccomadating staff and put back in the furthest room when it was mostly empty. Do not recommend.

Leisure Family_with_children

8/10

Excellent

21 May 2025

DeAnna

The lamps were blinking and the entry light went out right away inside our room. And i wasn't a fan of the coffee maker being in the bathroom. But otherwise it was a clean hotel with friendly staff and they stayed on top of meeting any needs.

Friends_and_family Family

2/10

Poor

17 May 2025

Jamie

Very non hospitable the staff is rude and acts as you the customer ows them something

Business_and_leisure Family

2/10

Poor

16 May 2025

junita

The hotel charge me more than what it said it would and when I spoke to the front desk, they can barely speak English and they told me my bank charged me twice and my bank said that was ridiculous. So now I’m fighting to get my money back.

10/10

Exceptional

10 May 2025

Mary

Convenient for our visit

10/10

Exceptional

03 May 2025

Janet

It’s always clean when we stay here.

10/10

Exceptional

01 May 2025

Frederick

Nice stay

Everyone we came in contact with on staff was extremely pleasant and seemed to genuinely care about our stay. Was a pleasant over night stay.

Friends_and_family Family

2/10

Poor

19 Apr 2025

Ashley

Wouldn't let me use my reservation claiming my card was declining but went 3 miles down the road to another motel and the same card worked like a charm.

Leisure Partner