Paak Hotel Sai

10/10

Exceptional

11 Mar 2026

IVONNE

Front desk night shift was very professional and accommodate us with an upgrade due to room being over booked. We had a great time and enjoy every moment there. Excellent customer service

2/10

Poor

10 Mar 2026

Sheddrick

Stank in there! Wont be back

Friends_and_family Family

2/10

Poor

16 Feb 2026

Candace

The AC was broken it was miserable and all we received was an I’m sorry

Leisure

8/10

Excellent

15 Feb 2026

Roger

Good location, hotel lobby is updated but rooms are a bit outdated. Balconies need some repainting, bathroom was very nice and clean. Bed was comfy, tv sucked lol. Smart tv you can sign into Netflix or youtube. Many charging stations

Partner

6/10

Pleasant

02 Feb 2026

Chris

The room was fine except for the fact that it didn't have any heat! And it took over an hour for my room to be ready, didn't get in room till after 6pm....

Business Self

4/10

Poor

07 Jan 2026

Donna

Somebody's false eyelash was on the bathroom floor...it was freezing in the room and it could not be switched to heat and there was no maintenance available...glad for morning!

Leisure Friends

10/10

Exceptional

25 Dec 2025

Rebecca

Clean room, good food

6/10

Pleasant

04 Dec 2025

Joseph Michael

When I arrived the staff were courteous and friendly. Everyone was polite and accommodating. However, my room was pretty gross. My bed had a long hair in the sheets which made me think it hadn't been cleaned, but what really gave it away was that there was still garbage in the bins in my room and the floors were very dirty. When I stepped into the bathroom, there was dust on the floor. It's a shame because otherwise, it was a pleasant stay. I'd definitely suggest they improve their housekeeping staff.

Business Self

10/10

Exceptional

28 Nov 2025

Nigel

Pretty clean

6/10

Pleasant

17 Oct 2025

Dennis

A manager needs to check the rooms for stuff like stains on walls, bad paint jobs, missing/broken vents and stains on furniture. Third world maids, as hard working as they are, have no standards that they notice things that are gross. No hard feelings but when the price is a small fortune it matters.

Partner

2/10

Poor

25 Aug 2025

Amy

Hard bed | Terrible A/C | Bad odor

Had to switch our 1st room bc of a terrible odor. 2nd room didn’t smell any better. The bed was so hard we didn’t sleep all night. The room never went below 77°. We were sweating. We regretted not moving again but we were so exhausted & had a very early morning. We were sitting at a table in the dining area around dinner time & The bartender would not stop talking to us it was extremely annoying. We were dealing with an emotional situation & She just kept saying she can’t stop talking. It was very awkward. Unfortunately this was a hotel we had to stay at for a function so we couldn’t leave & stay somewhere else. I would not recommend this hotel if you are looking for comfort.

Business

10/10

Exceptional

24 Aug 2025

Rafael

La limpieza de primera, el personal muy atento y amable, tuvimos un problema menor con la habitación inicial y en segundos me hicieron un Transfer a una suite sin costo para mi, los choferes de bus muy amables en fin, una bonita estancia.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Maureen

Construction outside unpleasant needs a bit of a facelift

6/10

Pleasant

28 Jul 2025

Rebecca

Not too friendly the front desk guy at check in but at least it was fast. Its very outdated, ice machine in my floor wasn't working and they doing renovations. Also we forgot something and call to see if they can return our stuff they said they will call back with an answer and they never did.

Partner

2/10

Poor

23 Jul 2025

Joshua

Me and my kids checked in smoothly around 4pm. The property looks run down. The carpet looks dirty. Went to the room with food we bought on the way. When I was eating at the desk I saw a roach crawl by on it. It’s Florida, so I didn’t freak out. I went downstairs to get a drink and couldnt pay with Apple Pay due to reader not working. I had to walk back to my room to retrieve a credit card and return to the bar to pay. Went to the room and Tried to watch Netflix or YouTube and couldn’t get a network connection for the TV. I tried to contact the front desk and couldn’t. Phone wasn’t working. Found the phone was unplugged from the wall. Asked the front desk about the TV apps and was told the apps on the TV’s in the rooms don’t work. Left the hotel for a few hours and came back to have dinner at the restaurant. All the tables in the restaurant were dirty. There was one bartender working the bar and floor so service was slow. The food we ordered did not taste good. 2 chicken sandwiches and 1 burger. It was so bad we didn’t finish it and didn’t considered paying $15.99 for breakfast the next morning. I went to a gas station and got snacks for me and my kids. When I was getting ready for bed saw more roaches on the desk. They were nesting under the desk. It was late and I didn’t want to wake my kids up by switching rooms, so sleep was not good. I told my kids we were staying in a NICE hotel. I was wrong. I stayed here a few years ago and had a much better experience.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Scott

Outdated

Hotel is outdated, old musty smell down the fourth floor and seems like employees are living there

Partner

2/10

Poor

12 Jul 2025

Richelle

The staff was very nice but the hotel just was dirty. We came two years ago and they were under construction and they’re still under construction. The rooms were old and outdated. There was terrible smell We had to switch to a room because the AC in our first room wasn’t working. The bathrooms were disgusting. There was fairly new tile on the floor, but in our bathroom, it was old tile in the shower tub area and it was just gross mildewy old. I’m just very disappointed for what I paid.

6/10

Pleasant

07 Jul 2025

Juan

It wasn’t the best trip I had and the room was very small, ordered a club room I thought it was actually going to be inside the room, I thought it was a whole room I was going to stay at but the club room was something for everyone on the 5th floor to come in and chill. Wasn’t expecting that when I got there I thought it was going to be something private that I can annoy alone with my spouse, the bed sheets looked dirty as well I was going to report it but I was at the end of my stay and was going to the hard rock hotel for a much better experience!

Business_and_leisure Partner

8/10

Excellent

04 Jul 2025

JENNIFER

I stayed here to go to a concert. It was awesome that the hotel offered free shuttle service to and from the concert. Pablo our driver took very good care of us making sure we got to and back to the hotel safely.

Leisure Friends

2/10

Poor

30 Jun 2025

Donna

The room was dirty and staff unfriendly.

Leisure Friends

2/10

Poor

24 Jun 2025

Autumn

Run down conditions

Upon checking in and paying for early check in, we walked into our room and people were still in there. We then got a new room and the air conditioning was broken, I asked for maintenance twice and nothing. When we finally got our next room, we noticed in the evening that the door was missing a chunk out of the bottom, the lock was broken on the front door, the lock was broken on the connecting room, the toilet overflowed twice. I have stayed there a few times before but never experienced this. It was a terrible birthday trip for my daughter.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Cheryl

Hotel is in horrible condition sliding glass doors barely work AC was working properly, broken glass in hall ways just overall rough

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Amy

I’ve stayed here numerous times in the past it’s a nice hotel and staff is great

Leisure Self

4/10

Poor

08 Jun 2025

Rendolf

Room smelled like mildew

Business Family

10/10

Exceptional

13 May 2025

Verified traveler

Comfortable, clean great location

Everything was great, except there was no hot water in the shower. I was unable to take a shower on my day departure. I did not have time to notify the desk.

Partner

2/10

Poor

30 Apr 2025

James

I felt unsafe in the crime ridden area, there was no food anywhere and bed bugs. Pool was not in working order and closed. I want a total refund on my stay. I was rudely turned away and lied to by reception when I had a booking problem upon check in. This trip was a utter disaster. James 516-351-1193

Business_and_leisure Family_with_children

10/10

Exceptional

15 Apr 2025

Ian

Quiet, friendly staff works well for an event nearby

Business Self

10/10

Exceptional

23 Mar 2025

Destiny

Limited trash can in room. Rust in leaky tub. Not enough towels in rooms

Business_and_leisure Family_with_children

10/10

Exceptional

15 Mar 2025

Sarah

Weekend Getaway

Very clean! Staff was great! Highly recommend!

Friends_and_family Family

6/10

Pleasant

06 Mar 2025

Kelli

Sink in bathroom would not drain. Also thought it was strange being in a king suite with no mini fridge.

Business Self

8/10

Excellent

21 Feb 2025

Majda

No breakfast, no room service, no soap and when called the receptionist, no one is available to bring it to my room

Leisure Partner

8/10

Excellent

19 Feb 2025

Troy

The shuttle to the casino was very convenient the shuttle driver went out of his way to accommodate our group.
The people in rooms near ours was smoking marijuana on their balcony and the smoke is pulled into our room by the air conditioner. We will not be staying there again due to the smoke being so strong and we both have jobs where we get tested for drugs screening.

2/10

Poor

16 Feb 2025

Jorge

broken bath no clean for the price they ask broken ice machine .

Leisure Family

10/10

Exceptional

12 Feb 2025

Jordan

Loved the balcony

Business_and_leisure Partner

2/10

Poor

09 Feb 2025

Anthony

Stay away.

I will never stay here again. Our first room smelled so strongly of mold and paint thinner, do we requested a change. This was easy enough and while still musty, the chemical smell was gone. We had a balcony with a sliding door that didn’t close or lock. (See picture) so we heard the highway all night. Additionally the balcony connected to the one next door with no privacy or security partition, especially problematic with a non locking door! (See photo). One of the beds was off the frame with supports sticking out (see photos) and they could not be pushed in. My child hit their foot getting into bed resulting in a bruise and cut. Finally, upon arrival the room wasn’t fully cleaned with trash still in the cans, toiletries not restocked and the carpet obviously not vacuumed. Stay away. We would have changed hotels but were past the point of getting a refund

Friends_and_family Family

10/10

Exceptional

07 Feb 2025

Johnny

Great service

8/10

Excellent

02 Feb 2025

Roldy-Balansky

I would like they have a restaurant who open from 12 pm because I was hungry a 1 pm they told me the restaurant is open at 3 pm. So bad.Every thing is fine ,the front desk is good

Leisure Self

10/10

Exceptional

02 Feb 2025

Kyle

Good bang for the buck!

Well priced & would have no problem staying here again. No complaints. The only issue I encountered was upon arriving to room the ac did not seem to be functioning, after turning the thermostat off for a few minutes and turning back on it started working thankfully. Besides that no issues. The Starbucks coffee in room was great. Thank you for the no issue stay!

Self

10/10

Exceptional

28 Jan 2025

Shawna

So much to offer at that price! Staff was great! Surprised at good food was!

Leisure Partner

8/10

Excellent

31 Dec 2024

Paul

Everything was good. The only upset was we asked for our room to be cleaned while we were away for the day. No cleaning upon returning so we asked again before leaving in the afternoon. Came back. Not clean.

Leisure Family

2/10

Poor

29 Dec 2024

Madeline

Horrendous is being nice. Musty and fingernails

The place smelled and was humid and musty. The room was dirty the show still had hairs all in the corners the shampoo bottles have been attempted to be taped to the wall the wall paper was peeling back. You felt wet in bed because of the humid musty atmosphere. Everything was old and outdated the light switchers have all turned yellow they where so old, there was a lady’s old fingernail on the floor of the room this should be a embarrassing place for Sheraton I expected more from a name like that. I could not wait to leave,

Partner

10/10

Exceptional

29 Dec 2024

Michelle

Balcony

Business Self

8/10

Excellent

06 Dec 2024

Oscar

Great

Business_and_leisure Family

10/10

Exceptional

21 Nov 2024

Michael

Great stay for client

Business

4/10

Poor

07 Nov 2024

Kaitlyn

The TV in the room did not work at all, the door out to our balcony would not open and was stuck - room 511.
On top of that, we were on the 5th floor which has an exclusive lounge for those who stay on the 5th floor. They do a free continental breakfast there- however, our room keys (that worked for our door) would not work to get us in the 5th floor lounge/snack & breakfast room, so we missed out on that benefit but sure paid a hefty price to stay at this hotel for one night.

My husband went down to the front desk where he expressed our dissatisfaction in our stay and he was told we would be awarded points to our Bonifay account. I actually booked with Expedia and not Bonifay- when I looked at my account, I have been awarded NO points. Shocker!

The hotel is in a good location and right off of i75.

Leisure Partner

10/10

Exceptional

30 Oct 2024

michael

It was good

Business

2/10

Poor

23 Oct 2024

Fred

Door to bathroom locked!
AC super loud
Set on 60 no where that in temp
Bathroom was disgustingly dirty
Shower was not clean
Towels had stains on them
NO shampoo only 2 pump bottles of conditioner and an empty shampoo holder
White dust on everything
No tv remote
Phone not working
Furniture was old, chipped
Room/hotel smelled
Front desk never answered phone so had to go down there to complain about the bathroom being locked
Floor doesn’t even look like it’s been vacuumed
Overpriced
Front desk was VERY slow when checking in
Overall a very poor experience and I will not be back or stay at another Sheritan

2/10

Poor

21 Oct 2024

Karly

Hotel and room had a terrible smell carpet was dirty cigarettes all over the entrance
not happy as cleaning is very important for me and my family

Family

10/10

Exceptional

23 Sep 2024

Iain

Nothing additional.

8/10

Excellent

19 Aug 2024

Salahuddin

Nice room and comfortable

2/10

Poor

15 Aug 2024

David

The people are great just the facility is lacking seen water leaking from the ceiling the balcony/ view was of the roof would not recommend the place but the staff is the only thing holding it together

Leisure Family

10/10

Exceptional

12 Aug 2024

Lyudmila

Great staff. Clean and new

6/10

Pleasant

09 Aug 2024

ricardo

Front desk. Need. Customer service

Business_and_leisure Family

10/10

Exceptional

22 Jul 2024

Winifred

Very friendly staff.

6/10

Pleasant

19 Jul 2024

William

Staff was very nice, it is just run down.

Leisure

8/10

Excellent

18 Jul 2024

Sonja

Girls Trip 2024

Hotel Staff were very friendly and did their best accommodate when I arrived and my room was not ready. The hotel furniture in the rooms need to be updated and could use some beautiful pictures for the walls

10/10

Exceptional

18 Jul 2024

Ronald

Everything

Leisure Family

4/10

Poor

14 Jul 2024

elio

place need a overhaul

the place is dated , not a fan of carpet in the rooms

Partner

8/10

Excellent

13 Jul 2024

Brittany

Room wasn’t clean when we checked in. The staff made it right by upgrading us free of charge. Very nice, efficient staff.

Leisure Friends

10/10

Exceptional

20 Jun 2024

Mary

Nice and quiet and clean

Business_and_leisure Self

10/10

Exceptional

20 Jun 2024

Mary

Very clean and wonderful employees. Nice and quiet.

Business_and_leisure

6/10

Pleasant

19 Jun 2024

Verified traveler

Average at best

Hotel was average in every way, 1st floor looks the best however, once we got to the second floor you notice the water stains and a smell but only in that area. The room smelled fine and looked ok but upon a deeper look the bed didn’t have a skirt on it, white sheets looked tinted, the phone didn’t work, ac detector was hanging half off the wall and the ac didn’t work. Had to call downstairs using my cell phone and they moved us to another room in which was better but still just average. I will say I didn’t see any bugs and the customer service was good and the location was safe in which is why they received 3 stars. I mostly wouldn’t stay again as the hotel just looks rough for a Sheraton and the 1st floor gives a false sense of elegance. If your looking to just crash a night this isn’t a bad options but for a long stay and the price I would look else where.

Partner

10/10

Exceptional

08 Jun 2024

Christopher

Perfect place to stay

Leisure Self

10/10

Exceptional

25 May 2024

Johnnie

Clean area, plenty of parking.

8/10

Excellent

16 May 2024

Courtney

Overnight stay for Concert

Check in was very easy. We stayed for a very quick overnight trip for a Concert at the Mid Florida Amphitheater. Our room was very clean, and bed very comfortable. The view was of the roof so blinds stayed closed. This is a nice Hotel, but could definitely use an update on the outside.

Partner

6/10

Pleasant

05 May 2024

Deborah

I reserved a king and placed in a muffy cat smelling room with a stopped up bathroom sink that didn’t drain

I booked there because it was close to the Florida Fairgrounds in which I attended the university of Tampa commencement. They offered no discount as others had

I actually chose wrong hotel since the hotel is gloomy and grimy and it’s a Sheraton!! Expected better

4/10

Poor

01 May 2024

Gregory

Dirty and dated

4/10

Poor

01 May 2024

Gregory

The onsite team was fine, but the property is dated and dirty. The furniture in the room was stained the grout and caulk and the bathroom was horrible. There are spots in the bathroom that have been patched but never painted. There was a bubble in the bathroom ceiling from a previous leak that has not been repaired. Restaurant food and service was decent, but the window seals were covered in dust and carpet were dirty.

Business Self

10/10

Exceptional

25 Apr 2024

Jacqueline

Nice experience every time i stay here

6/10

Pleasant

23 Apr 2024

David

A basic hotel picked for its location. Signs in the hotel suggested it is about to undergo refurbishment, not before time. Sticky carpets and check-in staff not very welcoming.

Leisure Partner

4/10

Poor

22 Apr 2024

Yousef

It was very hard to get a restful night then you getting bit by Bed Bugs

4/10

Poor

04 Apr 2024

Melissa

The building is very old. Everything is grimy and dirty inside. The room’s wallpaper is peeling, bathroom mirror ajar, toilet was dirty, and generally really outdated in style and quality.

Leisure Self

8/10

Excellent

29 Mar 2024

Ashley

Overall nice Stay the bathroom was dirty and we could not open the door to the balcony! VIP 5th floor

Business_and_leisure Friends

8/10

Excellent

27 Mar 2024

Jerry

Shuttle to casino.

8/10

Excellent

24 Mar 2024

Jeffrey

property need refreshed

4/10

Poor

21 Mar 2024

YANA

The property was not very clean

Business_and_leisure Family

6/10

Pleasant

10 Mar 2024

Christopher

Older property!
Needs remodel or sell it!

Business Self

10/10

Exceptional

21 Feb 2024

Tonya

The staff was very helpful and accommodating!

Leisure Family

6/10

Pleasant

18 Feb 2024

Carmen

It was just ok, expected a litter better from a Sheraton.
Room pretty dark even with all light on.

Business

8/10

Excellent

11 Feb 2024

Sophia

At first arrival, the hotel looked very nice. The entrance area near the front desk was nice and well kept. However the hallway areas definitely needed a vacuum, no big deal. The room could have been better as well. We couldn't figure out how to get the balcony door open, the faucet handle for the shower was broken, one of the soap dispensers was off the wall and in the bottom of the shower when we got there. Not a bad hotel by any means, but I wouldn't pay 265 dollars for it again.

Leisure Family

10/10

Exceptional

05 Feb 2024

Benjamin

The kitchen was slow at lunch and the drink was late to the table. Keep us informed that their is a 1 hour wait

Business Self

4/10

Poor

23 Jan 2024

Netshaly

During my recent stay at this hotel, I was quite dismayed by the subpar conditions. Despite its three-star rating, the room fell short with peeling wallpaper and evident black mold in the bathroom, creating an uncomfortable environment.

Seeking a resolution, I requested a room change, only to find the replacement mirroring the previous one in terms of dustiness. The lack of attention to cleanliness was disheartening.

Moreover, the absence of balcony privacy raised significant safety concerns, as it felt vulnerable to potential intrusions. This aspect detracted from the overall experience, leaving me dissatisfied with my stay at the hotel.

Business Family

10/10

Exceptional

22 Jan 2024

Kanish

Very quiet and nice restaurant incase u don’t feel like leaving

6/10

Pleasant

16 Jan 2024

Lila

Over priced

Hotel needs maintenance and attention to details, not a 300$ a night hotel

Friends_and_family Family

6/10

Pleasant

16 Jan 2024

ROGER

So so...

Large property, easy check in, thin walls, tired mattress, time for a renovation, took multiple guests working together to find a single sad ice machine, on a huge floor which was either out of ice or non-functional, same outcome, no ice. Might be OK for tourist family's or mid price conventions, not a great choice gor business travel.

Business

2/10

Poor

05 Jan 2024

Kelly

Our room was dirty and had black mold all through the bathroom. We got a full refund but i wouldn't recommend this place to anyone. We both got sick from the black mold. Absolutely unacceptable!!

Leisure Partner

10/10

Exceptional

01 Jan 2024

Connie

Professional and caring.

Our stay was great. Ashley was amazing.

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

MARY E

The room was very clean and comfortable.
The check in staff person was very friendly.
We will definitely stay here again!!

Leisure Pet

4/10

Poor

12 Nov 2023

Rebecca

Overall nice hotel.

Double le beds had plastic mattress covers that were noisy and hard underneath the thin sheet. Sliding door was locked at the bottom with no outside furniture. Sleep was rough. However, the pool was large and the outside area was nice. The hotel was large open and clean. The bartender and desk staff were professional. The coffee machine wasn’t cleaned, they only had decaf coffee in the room, 3 towels and 2 wash cloths for 4 people, hair in the shower. The area is safe. Balcony is on the interstate side of the hotel.

Friends_and_family Friends

4/10

Poor

14 Oct 2023

Verified traveler

Dark and dirty, bugs!

Stayed for 2 nights and was put on the highway side on the second floor. First night there was a dog barking throughout the night that made it hard to sleep. Bed mattress was old and sunken in the middle. Cleanliness was ok but the carpets were really worn out and dirty and the wall paper was coming off. BIGGEST ISSUE. There were German cockaroaches in the bathroom and near the mini fridge. I've stayed in alot of hotels and motels and this was absolutely NOT what I would expect out of a 3.5 star hotel that was rated so highly.

Partner

8/10

Excellent

08 Oct 2023

Yvonne

Nice room although only one elevator, and if your room is at end of building it's a long walk. Also nice breakfast but its16 dollars per person. Didn't realize we had to pay until we started eating. Our friends stayed on 3rd floor and their bed was sunkin in , the AC wasn't working properly and the room had a moldy smell.

Leisure Friends

6/10

Pleasant

06 Oct 2023

Cameron

Our sliding glass door was bolted or blocked so we could not use it or get to the balcony. It also creates a bad fire hazard as we could not open the door.

Leisure Family

4/10

Poor

05 Sep 2023

Gracie

We were staying at the hotel
For a group event. We were checked in and the women up front was not friendly , didn’t give us the room
Number nor directed us to our room. The ac was not blowing cold air. The beds were not clean, and room
Service did not bring any towels nor come back in our room we were there for days.

Friends_and_family Family

8/10

Excellent

01 Sep 2023

Grissom

Shelter from Hurricane

My wife and I stayed here to get away from the Hurricane coming in. We live in Clearwater.
Our stay was comfortable, drinks were in order to calm our nerves. Great!! they had a bar and reasonable menu and prices. Staff and bartender very friendly. Beautiful hotel.

Friends_and_family Family

4/10

Poor

16 Aug 2023

latasha

The shuttle bus runs often a Plus ... One way up & down, unfriendly front desk no communication about my room issues & extra charges coming in 3days after I left with No discussion !

Business_and_leisure Pet

2/10

Poor

14 Aug 2023

Verified traveler

Don’t stay here

Place was a dump. Rooms reeked of mold. Club level was a joke. Pool is disgusting.

Friends_and_family Friends

2/10

Poor

14 Aug 2023

Amanda

The air conditioning did not work at all. The room was hot and humid and disgusting all night. Honestly the whole building was hot and and humid..Will never stay again. Staff was super sweet though. 10/10 would not recommend unless you like to sweat.

Leisure Friends

10/10

Exceptional

13 Aug 2023

michael

Refreshing

Great hotel. Loved the refreshing fruit water by the front desk. Loved that there was a free shuttle to take us to a concert nearby so i didnt have to drive or pay an uber. Clean and spacious hotel.

Partner

6/10

Pleasant

09 Jul 2023

Ashley

The staff wasn’t helpful upon arrival. The girl in the lobby wouldn’t assist with finding a cart for our luggage. The property needed some serious landscaping. The room was decent but there was clearly water damage to the walls. The balcony door wouldn’t shut properly or all the way, leaving a small gap. The mini refrigerator was dirty and had food in it. There was a barking dog in the room next to ours that kept us awake all night. The hallway of the room smelled of weed. Overall, not the best experience.

Leisure Friends

2/10

Poor

09 Jul 2023

Donald

The whole building was hot including the rooms. Very old interior and dirty areas.