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Serrana Residence

Nova Serrana · Brazil

Av. José Batista Filho, 2880View location

8.8/10Excellent125 Reviews
Cleanliness9.0/109.0
Service8.4/108.4
Comfort9.0/109.0
Condition9.0/109.0
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Serrana Residence

With excellent facilities, Serrana Residence is the best hotel choice in Nova Serrana. The modern, comfortable rooms feature air conditioning, free Wi-Fi, and a work desk. Rooms suitable for guests with reduced mobility and for families are also available. Small pets are welcome for an additional fee.

The hotel also offers a restaurant, a bar, and an ironing room. g.

Read more about this hotelShow less

Located in Nova Serrana, Serrana Residence Hotel is within a 5-minute drive of Nova Serrana City Hall and Lake Gardens Square. This hotel is 2 mi (3.2 km) from Calcado Arena and 28.5 mi (45.9 km) from Shopping Pátio Divinópolis.

Make yourself at home in one of the 95 air-conditioned rooms featuring minibars. Cable television is provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and irons/ironing boards, and housekeeping is provided daily.

Featured amenities include a business center, express check-in, and express check-out.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for English breakfast: approximately BRL 45 for adults and BRL 45 for children
    • Pet fee: BRL 75.00 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

Nearby attractions

Nova Serrana City Hall 1.2 km / 0.7 mi
Lake Gardens Square 2.5 km / 1.5 mi
Calcado Arena 3.2 km / 2 mi
Shopping Pátio Divinópolis 45.9 km / 28.5 mi
Shrine of St. Anthony 46.5 km / 28.9 mi
Santuario Square 47 km / 29.2 mi
Teatro Municipal Usina Gravatá 47 km / 29.2 mi
Divinopolis History Museum 47.9 km / 29.8 mi
Federal Center of Technological Education of Minas Gerais 48.2 km / 30 mi
Frei Concordio Plaza 48.7 km / 30.2 mi
Waldemar Teixeira de Faria Stadium 49 km / 30.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2021
  • Number of floors (main building): 9
  • Family rooms: 5
  • Accessible rooms: 6
  • hotel
  • Small pets allowed (under 5 kg)
  • Wheelchair-accessible
  • Car park
  • Garage
  • Key Collection
  • 24-hour reception
  • Check-in hour
Show 15 more facilities & services
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Smoke detector
  • Lift access
  • Dining area
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant
  • Air conditioning in Restaurant
  • Breakfast
  • Set menu dinner
  • Snacks
  • Online check-in
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Serrana Residence

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 16 m²SGL.ST
    SINGLE STANDARDPhoto unavailable5 photos

    Serrana Residence

    SINGLE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Children share the bed with parents
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible SUPERIORSUITE • Accessible SUPERIORSUI.H6-SU

    Photos are not available for this room type.

    Serrana Residence

    SUITE Accessible SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Serrana Residence

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 16 m²TWN.ST
    TWIN STANDARDPhoto unavailable7 photos

    Serrana Residence

    TWIN STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Children share the bed with parents
    • TV
    • Internet access
    • Wi-fi
    • Desk
    • Smoke detector

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Serrana Residence

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Serrana Residence

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Serrana Residence

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 23 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable3 photos

    Serrana Residence

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    23 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Minibar
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 16 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    Serrana Residence

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Children share the bed with parents
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Serrana Residence

8.8
Excellent
125 Reviews
Cleanliness
9.0 /10
Service
8.4 /10
Comfort
9.0 /10
Condition
9.0 /10
Amenities
8.2 /10
41 reviews shown
8/10
Excellent
12 Mar 2022
ILTON
Ok
8/10
Excellent
05 Aug 2026
Katia
Achei o hotel bom e o café da manhã muito gostoso, entretanto fiquei muito chateada que das 5 diárias, todos os dias precisei revalidar o cartão pq desmagnetizou, quando cheguei eram 22:30 não tinha nada para comer, nem de comprar e esquentar no microondas( como pequena conveniência) , um dos dias não limparam
meu quarto e a cama… algumas coisas deixou a desejar!
10/10
Exceptional
28 Jul 2026
Silvania Mara
O hotel é muito bom. Desta vez estava faltando sabonete líquido e shampoo no box. Mas o hotel é bem limpo. Os atendentes atenciosos e o café da manhã muito bom e tudo fresquinho. só achei o preço muito alto para a diária de uma só pessoa. Como hotel estava bem vazio, podiam oferecer a hospedagem por um preço mais acessível.
8/10
Excellent
26 Jul 2026
Pedro
Estrutura nova
Quarto de tamanho bom
Bom café da manhã
10/10
Exceptional
09 Jul 2026
Marcelo
É incomparável com qualquer outro hotel em um raio de 50km.
Ótimo atendimento, muito bom café da manhã.
Business
10/10
Exceptional
06 Jul 2026
Everton
Hotel está muito adequado aos custos e atendeu minha demanda
Self
10/10
Exceptional
08 Jun 2026
Rosália
Tudo perfeito para minha finalidade.
Friends_and_family Friends
10/10
Exceptional
13 May 2026
GIULIA
sim
10/10
Exceptional
06 May 2026
Rafael
Tudo bom, só café da manhã que podia melhorar!
Friends_and_family Family
10/10
Exceptional
19 Apr 2026
A R
Fácil a acesso
Self
10/10
Exceptional
13 Mar 2026
André L
Otimo
Partner
6/10
Pleasant
11 Mar 2026
Oscar
Ao chegar a pia estava suja, botão da descarga estava quebrado, Não foi feito a limpeza diária do apto, Ap estava sem secador.
Partner
10/10
Exceptional
06 Jan 2026
Carlos
O quarto estava limpo e organizado, a cama é boa, o cafe da manha muito bom, os funcionários muito gentis e prestativos.
Partner
6/10
Pleasant
05 Jan 2026
Gleycon
O quarto estava ok, mas as portas de nenhum quarto estavam funcionando com o cartão. Todos os hospedes tinha que chamar alguém da recepção se tivesse que entrar no quarto. O café da manhã é muito fraco e com produtos de dias passados.
Business
8/10
Excellent
23 Dec 2025
Marino Yago
Bom quarto, com ar condicionado
Business
8/10
Excellent
19 Dec 2025
Lazaro
Apenas café da manhã deixa um pouco a desejar, de resto tudo ótimo
Friends_and_family Family
2/10
Poor
14 Dec 2025
Carlos Antônio
Dificuldade de check-in, quarto com vazamento no banheiro, localização ruim na cidade, café da manha de péssima qualidade.
Self
8/10
Excellent
12 Dec 2025
José Maria
Hotel muito novo e bem cuidado, estacionamento amplo e algumas vagas cobertas, chegue cedo. Quarto muito limpos e ótima roupa de cama. Café da manhã bom, mas precisa de mais cuidado com moscas.
Business
2/10
Poor
27 Nov 2025
Fransergio
Hotel não emite Nota fiscal
Business Self
10/10
Exceptional
17 Nov 2025
NELSON
Limpo e confortável
Business
10/10
Exceptional
22 Oct 2025
Pedro
Quarto muito confortável.
Business
8/10
Excellent
20 Aug 2025
EDGARD

Não há secador de cabelo no quarto

Razoável. Cama confortável e ótimo café da manhã, mas o banheiro é apertado e o chuveiro não esquenta muito. Mas o pior foi que no ato da reserva falava que tinha secador de cabelo e não levei o meu, porém, para usar no hotel precisava pegar na recepção e devolver em até 2h, o que fica muito desconfortável levando em consideração que eu cheguei meia noite e exausta todos os dias e ainda precisaria descer para devolver o secador de cabelo na recepção.
Business
8/10
Excellent
05 May 2025
Rogério
Ibiz nunca teve uma boa relação custo benefício.
Business Self
10/10
Exceptional
24 Mar 2025
JOELMA
Atendimento da recepção e do restaurante incrível
Business
8/10
Excellent
16 Feb 2025
Antonio

Nova serrana

Hotel com funcionários iniciantes, com banheiro que vaza água do box, mas funcionários atenciosos. Café da manhã razoável sem muitas opções.
Partner
6/10
Pleasant
04 Dec 2024
Renato

Café da manhã

O hotel é bom, mas o café da manhã deixa à desejar.
Business
10/10
Exceptional
17 Nov 2024
Kaio

Ótimo, voltarei novamente com toda certeza!!

Ótima, bem recebido, café excelente, estacionamento bem localizado e ótima pré disposição dos funcionários!!
Voltarei novamente com toda certeza!!
Self
8/10
Excellent
06 Nov 2024
GASTAO
Localização próxima a rodovia, atendendo bem a quem está em rota de viagem. Hotel bastante novo, instalações e espaços bem projetados. Recepção ainda precisa evoluir em treinamento e treinador.
Business
8/10
Excellent
25 Sep 2024
Gustavo
Excelente hotel
Business
8/10
Excellent
25 Aug 2024
Matheus
A estadia foi bem tranquila, como sempre. Otima equipe de funcionários e tambem otima qualidade do hotel.
Dessa vez teve dois pontos negativos, o secador de cabelo do banheiro estava quebrado e o principal, o sabonete liquido do banheiro estava com um cheiro extremamente ruim, sendo impossível de usar.
Mas como positivo, indo à recepção fui muito bem atendido, me deram a possibilidade de mudar de quarto ou de trocar o sabonete e receber um secador de cabelo. Optando pela troca dos itens, me forneceram um secador melhor e a troca do sabonete.
Entao fica como positivo a equipe de funcionários.
De resto tudo positivo demais, limpeza, organização, acomodação, cafe da manha.
Self
10/10
Exceptional
04 Aug 2024
Matheus

Hotel incrível demais

Hotel excelente. Atendimento, hospitalidade, ambientes, o quarto, tudo muito bom.
Possui estacionamento com abertura 24hrs. Elevadores com medida de segurança. Quarto muito limpo e arrumado, wifi bom, banheiros muito bons e limpos. Café da manhã bom demais, com uma variedade de alimentos.
Minha estadia foi nota 100. Com certeza voltarei mais vezes.
10/10
Exceptional
05 Mar 2024
Welitom
Atendimento muito bom, recepcionista muito educado e restaurante perfeito
Business
10/10
Exceptional
05 Feb 2024
Welitom
Muito bem atendido, ótima estrutura
Business
8/10
Excellent
04 Jul 2023
Francisco
Bom
4/10
Poor
17 Apr 2023
Henrique

Desastroso atendimento

Inacreditável o atendimento em minha chegada, horrivel e desastroso. Cheguei ao hotel por volta de 18h para realizar o checkin, com muita pressa pois tinha compromissos agendados, quando a recepcao ao realizar o checkin mencionou que estavam sem toalhas. Como assim sem toalhas?! isso mesmo. Devido a um grupo (uma banda hospedada) as toalhas tinham acabado e tinham que esperar chegar da lavanderia que era em outra cidade, isso mesmo, outra cidade. Isso tudo mencionado pelos atendentes. Ainda me perguntaram se eu queria me hospedar. Alem de quererem me deixar sem toalhas de banho, queriam me deixar sem lugar pra ficar tambem. Desastroso!! Após alguns minutos pegaram toalhas em outros quartos e me entregaram. Nao apenas isso, quando entro no quarto, a cama estava sem roupa de cama, lençol, fronha dos travesseiros e cobertores. Mais uma vez tive que ir ate a recepção para providenciarem. O que me atrasou em todos meu compromissos. Muito decepcionado com o atendimento. Espero que a franquia tome as devidas providencias. Desastroso! Estrutura nova, porém equipe e logística horríveis!
Friends_and_family Family
10/10
Exceptional
10 Mar 2023
Walter
Instalações excelentes, próxima à BR, café da manhã muito bom e o único fato a lamentar é falta de garagem, só tem estacionamento na calçada mas, a hospedagem foi ótima
Business Partner
2/10
Poor
23 Jan 2023
MARCELO
Não recomendo, minha nota fiscal veio com valor abaixo do valor cobrado no cartão.
Business
6/10
Pleasant
30 May 2022
Jorge Antônio

Ibis Nova Serrana? Não volto nunca mais!

O hotel segue o padrão Ibis de conforto e atendimento. O ponto extremamente negativo está na equipe da recepção. Primeiro me colocaram num quarto que não estava arrumado, depois me deram outro quarto mas o cartão magnético não estava liberado. A noite recebi o comunicado da Hotels.com de que o pagamento havia sido efetuado, mesmo eu tendo pago a hospedagem antecipadamente na recepção, ou seja, fui cobrado duas vezes. No checkout comuniquei o pagamento duplo, mas avisado que o Ibis não faria o extorno. Resumindo: tive que recorrer ao PROCON para receber um dos pagamentos de volta.
Partner
6/10
Pleasant
30 Apr 2022
Clayton

Valor no cardápio

Hospedagem foi bom, porem o restaurante deixou a desejar, o valor que esta no cardápio foi diferente que foi cobrado.
Business
10/10
Exceptional
31 Jan 2022
Verified traveler

HOTEL ZERADO

TOP D+
Business
10/10
Exceptional
10 Nov 2021
Andre L S

Novo Hotel em Nova Serrana

Incrivel, Tudo 100%
Business

Location & surroundings

Serrana Residence
Av. José Batista Filho, 2880, Nova Serrana, Brazil

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Serrana Residence

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