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The Palace Hotel


Berea, Thabana Ts Ooana
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9.2 Excellent 679 Reviews
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Book your stay at The Palace Hotel - You can pay with crypto or card

Hotel details

Useful information about The Palace Hotel before you book

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.

A complimentary English breakfast is served daily from 7 AM to 9 AM. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage.

Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Make yourself at home in one of the 50 guestrooms featuring refrigerators. Complimentary wireless internet access is available to keep you connected.

Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.


With a stay at The Towers at Lotte New York Palace, you'll be centrally located in New York, within a 5-minute walk of 5th Avenue and Rockefeller Center. This family-friendly hotel is 0.5 mi (0.8 km) from Grand Central Terminal and 0.6 mi (0.9 km) from Broadway.

Make yourself at home in one of the 176 air-conditioned rooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and Egyptian cotton sheets.

Wired and wireless internet access is complimentary, while 42-inch plasma televisions with cable programming provide entertainment. Bathrooms have designer toiletries and hair dryers.

Featured amenities include complimentary wired internet access, a business center, and dry cleaning/laundry services.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM

Hotel policies

No cribs (infant beds) available Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 11 Pet max weight (per pet) in lb is 25 Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Utility fee: USD 28.69 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 16 to 26 per person
    • Covered valet parking fee: USD 110 per day
    • Pet fee: USD 150 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 100.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Russian

    Portuguese

    Korean

    English

    Chinese (Mandarin)

    Italian

    French

    Spanish

Nearby attractions

5th Avenue 0.2 km / 0.1 mi
Rockefeller Center 0.2 km / 0.1 mi
St. Patrick's Cathedral 0.2 km / 0.1 mi
Madison Avenue 0.4 km / 0.2 mi
Top of the Rock Observation Deck 0.4 km / 0.3 mi
Radio City Music Hall 0.5 km / 0.3 mi
Museum of Modern Art 0.6 km / 0.4 mi
One Vanderbilt 0.7 km / 0.4 mi
Grand Central Terminal 0.8 km / 0.5 mi
Broadway 0.9 km / 0.6 mi
Chrysler Building 0.9 km / 0.6 mi
Times Square 0.9 km / 0.6 mi
Bryant Park 1 km / 0.6 mi
Central Park 1 km / 0.6 mi
Broadway Theatre 1 km / 0.6 mi
Upon availability

Room options

No room details available for this hotel.

Guest reviews

What other guests saying about The Palace Hotel

9.2
Excellent
679 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.0 /10
Location
9.8 /10
Neighborhood
9.6 /10
Amenities
9.0 /10
100 reviews shown
8/10
Excellent
21 Jan 2026
Majdi
Close to major shopping and multiple dining options
10/10
Exceptional
01 Jan 2026
Rheanna
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
Friends
8/10
Excellent
28 Dec 2025
nicholas
The location was awesome and the Christmas decorations lived up to the hotel’s reputation.
Leisure Family
10/10
Exceptional
11 Dec 2025
Shane
Excellent. Just wish the outdoor hot chocolate and pastry bar was open more often; we were there 4 days and didn’t see anyone behind the counter once.
Leisure Family_with_children
10/10
Exceptional
30 Oct 2025
Sidney
Best hotel room in NYC. Convenient, very nice and great servcice
2/10
Poor
22 Oct 2025
linda
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or \"guests!\") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken (\"ripped out\") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
Leisure Family
8/10
Excellent
22 Oct 2025
Kevin
Hiccup with front desk staff outside of that the place is amazing.
Business_and_leisure Self
8/10
Excellent
20 Oct 2025
Kevin
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
Business_and_leisure Family_with_children
6/10
Pleasant
19 Oct 2025
Deana
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
Friends_and_family Family
8/10
Excellent
15 Oct 2025
Ross
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful.

Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
Partner
10/10
Exceptional
30 Aug 2025
Jonathan
Loved our stay
Leisure Family_with_children
10/10
Exceptional
30 Aug 2025
Jonathan
Nice hotel great location
Leisure Family_with_children
10/10
Exceptional
04 Aug 2025
Jerry
Nice hotel!
Partner
10/10
Exceptional
14 May 2025
David

Best Midtown and Best Overall Hotel in Manhattan!

Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Partner
10/10
Exceptional
15 Apr 2025
Vanessa
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Leisure Family
10/10
Exceptional
05 Mar 2025
Stephanie
Just wow
Leisure Family_with_children
10/10
Exceptional
24 Feb 2025
Bremen
We loved our stay!
Business_and_leisure Family
8/10
Excellent
15 Feb 2025
Paulo
Location
Leisure Family
10/10
Exceptional
10 Feb 2025
Annie
This hotel is classic NYC and is top tier in service and quality!
Leisure Family
8/10
Excellent
03 Jan 2025
Sally
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.

For a 5 star hotel, the room showed quite of bit of wear and tear.
Leisure Family
10/10
Exceptional
03 Jan 2025
Anush
Had a wonderful time. Would highly recommend
2/10
Poor
21 Dec 2024
Deborah
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Leisure Family
10/10
Exceptional
19 Dec 2024
Jeanne
Great staff
Leisure Friends
10/10
Exceptional
09 Dec 2024
Kip
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Business_and_leisure Family
10/10
Exceptional
08 Dec 2024
Danielle
Such beautiful decor and views, generous room size and friendly professional service
10/10
Exceptional
28 Nov 2024
Christy
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
Friends_and_family Family
8/10
Excellent
20 Nov 2024
Gerald
Not exactly a 5 star experience. Location good. Views very good
Leisure Partner
10/10
Exceptional
19 Nov 2024
Fariba
it was a very nice and large room with excellent service and location was fantastic.
Business_and_leisure Family
10/10
Exceptional
11 Nov 2024
Radoslaw
This property is very unique.
Beautiful historic place.
Leisure Family
10/10
Exceptional
27 Oct 2024
Heather
Wonderful Hotel and the staff were all amazingly helpful and kind.
Leisure Friends
10/10
Exceptional
23 Oct 2024
Aimee
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
Leisure Family
6/10
Pleasant
17 Oct 2024
Luana Lynn
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
Leisure Family
10/10
Exceptional
14 Sep 2024
David
Excellent all around.
10/10
Exceptional
13 Sep 2024
JEROME ALEXANDER
Hands down one of the best hotel stays
Leisure Partner
10/10
Exceptional
11 Sep 2024
Richard
Everything is great here, and surprisingly quiet given the location.
Business_and_leisure Self
10/10
Exceptional
24 Aug 2024
Christine
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
Leisure Family
10/10
Exceptional
16 Aug 2024
David

All good

Not only was the room clean and lobby beautiful.

Management bent over backwards to accommodate my family

5 stars
Friends_and_family Family
10/10
Exceptional
02 Aug 2024
Marc

Really good value in mid town.

This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
Friends_and_family Family
10/10
Exceptional
08 Jul 2024
Karen
Beautiful property!
Business_and_leisure Partner
10/10
Exceptional
06 Jul 2024
Latarsha Batiste
Everyone was extremely pleasant
Leisure Family
10/10
Exceptional
29 Jun 2024
Jill
Our stay was fabulous. Staff was courteous, prompt and friendly. We will be coming back to stay again.
Leisure Family
8/10
Excellent
11 Jun 2024
Jon
Smart hotel superbly located
Leisure Family
10/10
Exceptional
06 Jun 2024
Liangping
The view from the room is great, overseeing the St. Patrick’s Church.
Leisure Family_with_children
10/10
Exceptional
28 May 2024
Edda
the incredible location I had a wonderful experience, want to come back
Leisure Partner
10/10
Exceptional
27 May 2024
Jason
Went for business
Business Self
10/10
Exceptional
25 May 2024
Ted

NYC Palace

Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.
Partner
10/10
Exceptional
20 May 2024
HERNANDO
Location
Leisure Family
8/10
Excellent
19 May 2024
Yan
Good location, but not sure why it was super loud with music throughout the night in the second and third nights, overall good.
Business_and_leisure Family_with_children
10/10
Exceptional
12 May 2024
Cyrus Martin
Xxx
10/10
Exceptional
22 Apr 2024
Julia
Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!
Leisure Partner
8/10
Excellent
21 Apr 2024
gerald
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
Business_and_leisure Family
6/10
Pleasant
02 Apr 2024
Katherine
This hotel is in the best location to EVERYTHING. The service is impeccable. The elevators in the Towers are a MAJOR problem. Even with use of the 3rd service elevator, had to sometimes wait 10 minutes for an open elevator. It was so bad it overshadowed much of the incredible service on behalf of the staff. The fact that none of the staff acknowledged or apologized for the elevators was irritating though.
Leisure Family
10/10
Exceptional
30 Mar 2024
Shirley
Lovely stay, staff are very helpful throughout our stay
Leisure Family
6/10
Pleasant
24 Mar 2024
Jeff

Packed for conference

In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
Partner
10/10
Exceptional
18 Mar 2024
Valeria
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
Family
10/10
Exceptional
25 Feb 2024
Mark
Staff was amazing!
Leisure Family
8/10
Excellent
23 Feb 2024
Thomas
Huge rooms, a little dated but the size made up for it, especially for New York
10/10
Exceptional
04 Feb 2024
Deborah
We were treated well and our room was a renovated one with an eastern exposure and a spectacular view from the 53rd floor. The blackout shade was a bit disheveled so it let in light in the morning and someone left the alarm clock on so it went off just before 6am and woke us all up. That was not pleasant. Aside from that we will definitely return next time we go see a show. So much more fun than driving in and back in the same night.
Leisure Family_with_children
10/10
Exceptional
26 Jan 2024
Ryan
The staff were great.
Leisure Self
10/10
Exceptional
15 Jan 2024
Leah

Roomy room near Rockefeller center

Staff is extremely helpful and courteous. Elevators are speedy. Hotel is elegant and clean. Perfect room size for a family of 4. When we arrived early, we were notified that our room was ready early and allowed to gain access without additional fees. SUPER appreciated this since we’re tired from travel.
Location is convenient and walkable to many shops and restaurants including Central Park.
Would definitely stay again!
Friends_and_family Family
10/10
Exceptional
08 Jan 2024
Carolina
Very nice
2/10
Poor
01 Jan 2024
prakash
They gave away our room had no empathy suggested separating us from our kids. They were understaffed and overwhelmed.No customer service, Terrible!!!!
Leisure Family
10/10
Exceptional
01 Jan 2024
Stephanie
We have stayed here many times and it is always amazing. The staff is the best and always greets you with a smile. Clean rooms, comfortable beds, fabulous location. Love it - we will be back!
Leisure Family
10/10
Exceptional
30 Dec 2023
Matthew
Excellent staff and location. It has big rooms for NYC. Great for families and long stays. Restaurant options are ok, but you have so many options in NYC.
Business_and_leisure Family_with_children
10/10
Exceptional
27 Dec 2023
AMANDA
The staff were top notch for first timers visiting New York. The hotel was beautifully decorated and always clean. Highly recommend.
Leisure Family
10/10
Exceptional
07 Dec 2023
Paul
amazing hotel, rooms in tower was beautiful with suberb view over NY
Leisure Family
10/10
Exceptional
21 Nov 2023
John William
Hotel is one of the nicest I have ever stayed in with over 30 years of traveling. Highly recommend.
6/10
Pleasant
12 Nov 2023
Suzanne
No thermostat control. Old mattresses. Smart lighting but impossible to control, all or nothing options. No fridge. No mini bar. No coffee maker. Not supplied with extra TP. No options to eat before 5. Rude staff & concierge. SIMPLY NOT WORTH THE PRICE.
Leisure Family
10/10
Exceptional
04 Nov 2023
Maryann
Everyone on staff were so friendly, pleasant and solicitous of our needs. The only disappointment was the limited availability of food/beverage services vis restaurants/lounges on the property.
10/10
Exceptional
22 Oct 2023
George T
Great location and great price point. Beautiful hotel …my second time there. Love it.
10/10
Exceptional
01 Oct 2023
Heather Sexe
Loved the Lotte towers! Great location, large room!
Leisure
10/10
Exceptional
27 Aug 2023
Christine
I loved staying here ! Great service, everyone was so friendly and really accommodating to all my needs especially for my kids ! Highly recommend !
Leisure Family
2/10
Poor
10 Aug 2023
joyce
Everything went wrong from the get go, our room that was promised would be ready by 9 in the morning wasn’t ready until 1 hour 45 min after their check in time (3pm check in room was ready at 4:45 and not up to cleanliness standard). The mini bar was empty and filled with brown liquid on the bottom, the toilet ran for about an hour after any flush, stepped on a hard plastic nail (maybe carpet tack) so did they sweep or vacuum the room ? Alarm went off at 6 am because housekeeping never turned it off from previous guest. Rollaway bed wasn’t in room and set up like it should’ve been. 1 light switch didn’t work so manually had to be plugged from wall to turn off/on.
Leisure Friends
10/10
Exceptional
02 Aug 2023
Patricia
The view from our room was spectacular.
Leisure Family
10/10
Exceptional
10 Jul 2023
Marcela
Best experience!
Best customer service.
Love staying at the Towers.
Highly recommend Lotte New York Palace
Thank you for an amazing experience
Business_and_leisure Family_with_children
10/10
Exceptional
04 Jul 2023
Donghyun
Excellent
6/10
Pleasant
30 May 2023
Ryan

Great hotel starting to fade

We’ve stayed at the Lotte a few times now. I don’t think we’ll be back. The service was adequate but certainly not impressive for a five star hotel at this price point. There are several others in the area that are in better condition and with better service for less money.
Our shower drained slowly, the AC didn’t work, the toilet clogged, and our room was cleaned when we had the do not disturb sign out. The bathroom is terribly dated and awfully dark.
The location is excellent, views are gorgeous, beds comfortable. But again, at this price point ($720/night for a double in the towers) there are better options.
Friends_and_family Family
10/10
Exceptional
29 Apr 2023
Verified traveler

Best stay in NYC !

Hotel staff was amazing! Everyone is very professional and friendly. Room service was fantastic.
Friends_and_family Friends
10/10
Exceptional
18 Apr 2023
Laura
Loved it!
Leisure Family
10/10
Exceptional
17 Apr 2023
George
What an amazing stay! Staff was exceptional…room amazing with wrap around views. Everyone from
bellmen/desk staff/ housekeeping etc super nice. We have stayed multiple nice hotels in NYC…this is a return visit!!
Leisure Family
10/10
Exceptional
11 Apr 2023
Farhad
great location and great hotel
10/10
Exceptional
05 Apr 2023
John

Family trip to nyc

Hotel is central to most things. Location was fantastic. Clean and very friendly. The only issue we had was we need service in the room and had to call multiple time for house keeping. That was just one of the days but the rest was perfect. I would definitely come back - hire was nice and staff was moce. Family really enjoyed it
Friends_and_family Family
10/10
Exceptional
24 Feb 2023
Bardia
This was our first time staying here and It was an all around amazing experience. Everything about this hotel is exceptional, from the rooms to the staff. We could not have been happier, and will be staying here on our future trips to NYC. Special thanks to Miles and Elizabeth for going above and beyond to make our stay as memorable and pleasant as possible.
Leisure Partner
6/10
Pleasant
17 Jan 2023
Grace

Service not in line with 5-star

Let me start by saying the concierge was great and managed to book us a few hard-to-get reservations including Carbone with only about a week's notice. The service otherwise was not what I'd hoped for. We booked a suite and when we checked in, the front desk person -Jimm- could apparently not be bothered to look me in the eye or greet me. He literally said two words, \"ID and credit card\". The next day we ordered champagne to the room around noon and, when we tried to order another bottle at 1pm, we were told that room service would not open again until 5pm. In-room dining, the concierge, and the front desk all told us that they could not accommodate the request. I realize this sounds petty but when we're spending over $1000 a night we should be able to get a bottle of champagne at 1pm? Two nights later we were told there was no one to bring us cups, or ice. Granted it was very late, so I understand that staff is limited, but when someone DID agree to bring us ice...it was in two gallon-size ziplock bags?

We addressed these concerns with management as we were checking out, and they gave us a $200 refund, which was a nice gesture but I don't think we will stay here again.
Friends_and_family Friends
8/10
Excellent
12 Jan 2023
Fredric
The toilet didn’t work well kept running. The shower drain slowly the bathroom needs updating. They should take out the tub and make a nice larger shower. There was no in room courtesy bar. The breakfast menu in room was very expensive. The room is very nice and spacious. The control panel at bedside is a nice touch but individual control of the lamps was not available.
Leisure Partner
10/10
Exceptional
09 Jan 2023
Christina
The property was stunning and the service was class A.

Leisure Family
10/10
Exceptional
04 Jan 2023
Melanie
The view from our room was mesmerizing and every single request was met swiftly and with a smile. The coffee shop in the lobby was delicious and convenient. Proximity to Rockefeller Center, Saks, St. Patrick’s and a few blocks further to Times Square and Bryant Park was perfect! Can’t wait to return!
Business_and_leisure Family
8/10
Excellent
04 Jan 2023
Abhijit
Location and Christmas decor was great. Service and food was amazing. The weird thing was there was no option to control the temperature inside the room. It was so bizarre we were stuck with 70 degree at all times. Their response was since weather is warm it has to be in heater mode. Otherwise the hotel was just perfect!
Leisure Family
10/10
Exceptional
29 Oct 2022
Amy M.
Impressive service at all levels. Glorious historic rooms showcasing the hotel’s legacy. Ideal location in midtown Manhattan.
Leisure Family
8/10
Excellent
07 Oct 2022
David
Missed having a mini fridge/bar in the room and a sewing kit in the bathroom. Many great amenities, but no sewing kit when I needed one.
Leisure Partner
6/10
Pleasant
06 Sep 2022
Michael
We have rented corner suites in the tower before and had a great experience but these apparently individually owned units so amenities are not consistent. There was no refrigerator in this unit just an old mini bar that didn’t work. Getting ice is an act of congress and was delivered in a paper bucket. Not what you’d expect from a five star hotel and at $1300 a night. Very disappointed this trip.
Leisure Family
6/10
Pleasant
15 Aug 2022
jatinder
This was supposed to be an amazing stay- it wasn’t unfortunately..
We stayed for a milestone birthday but the hotel didn’t even acknowledge it - despite me sending them this information beforehand
Very disappointed as it was my daughters 21st - they didn’t seem to care
The doormen were fantastic and the view from the room was also amazing
The rest was disappointing
Front desk were just mediocre - not particularly friendly at all
The concierge was the same
The restaurant was actually terrible - the gold room and villard room are actually the same - don’t bother going
The staff in the gold room were not good at all
We had to ask for service
The gin and tonic was flat and when I advised the server of this he simply bought me more tonic !!
The breakfast service was terrible
For a hotel that is supposed to be fabulous- this isn’t
The good thing is the location - great to get anywhere and the rooms view was amazing
There is a ridiculous high charge on room service
WiFi is terrible and there is no coffee or tea in the room at all
If you are paying this much to stay - I would recommend somewhere else
Leisure Family
8/10
Excellent
03 Jun 2022
Grant
The property is in a great location and it very nice. We stayed in a tower room and it was very spacious, had great linens, slippers and robes. The gym has very nice equipment. The only things I would say they could improve would be the staff at the towers check-in, not very welcoming, and the bathroom had a dated tub/shower. We definitely would stay here again, and will!
Leisure Family
10/10
Exceptional
21 May 2022
rustam

Pleasant Surprise


The location of this property is A+

We had a junior suite on the 42nd floor which was excellent.
Mid stay for internal operational reasons we were asked to move to a different room, and as a very pleasant surprise we were moved to the presidential suite on the 50th floor- the suite was exceptional in all respects . Francesca at senior management was fabulous on the room moving .

The hotel staff in general were friendly and helpful

Room service / in room coffee etc. is the only aspect that needs to up its game - this seems a trifle out of sync with all else -perhaps the last remnants of the pandemic effect.
Friends_and_family Family
2/10
Poor
08 Apr 2022
Jane

Please don’t stay at this hotel

I had great expectations for this hotel but was consistently let down. Broken beds, broken phones, overfilling, refusing to provide receipts, rude managers at night/morning… extremely awful. Please don’t stay here.
Business Friends
2/10
Poor
08 Apr 2022
DAVID

Run away from this place !

Absolutely the worst hotel I have ever stayed.
Business
2/10
Poor
08 Apr 2022
David

Pick a different hotel

I called the head of time to ask if I could check into the room early. I was told yes. I had to wait in the lobby for over four hours before my room was ready. After checking in, my room was in such poor condition I had to be moved.
Business
2/10
Poor
08 Apr 2022
David

Disturbing experience

The mattress had metal sticking out of it. The hotel admitted that the mattress hard not been changed for a very long time. They could not find a replacement and put me in a different room.
Business
10/10
Exceptional
03 Apr 2022
Mark
We recently returned from a 5 day family vacation to NYC. Absolutely loved our stay. Spacious room for a prime midtown location with a beautiful view. The room clearly had a recent facelift and was not dated. The staff were so friendly and attentive to our needs.

The hotel was renovated from an a 1880's mansion. One night our server offered to give us a tour of the mansion. You could see how proud the employees are of their hotel.

We would highly recommend a stay at this property.
Leisure Family
10/10
Exceptional
28 Feb 2022
Latia
Our stay was amazing it was so amazing from the view to the service and food just amazing
Leisure Family


Hotels Nearby

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Top House Bed & Breakfast
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Top House Bed & Breakfast

MANTSOPA, 1 Kerk Street

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When you stay at Top House Bed & Breakfast in Mantsopa, you'll be in the historical district, within a 15-minute walk of Catharina Brand Museum and St. James Anglican Church.

This 4-star bed & breakfast is 0. 9 mi (1.

5 km) from Ladybrand Golf Club and 11 mi (17. 8 km) from Maseru Golf Course.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this bed & breakfast include tour/ticket assistance and barbecue grills.

Free self parking is available onsite. A complimentary English breakfast is served daily from 7 AM to 9 AM.

Make yourself at home in one of the 6 guestrooms. Rooms have private furnished patios.

Complimentary wireless Internet access is available to keep you connected. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Pay with crypto or card

4 STARS

Top House Bed & Breakfast

MANTSOPA, 1 Kerk Street | Show on Google

~ 18.37 km from The Palace Hotel

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