Renaissance By Sulo

Kazakhstan , Aktau
Aktau, 9th Microdistrict, 44
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20 reviews shown

10/10

Exceptional

28 Feb 2026

James

There are hotels you stay in… and then there are hotels that quietly adopt you.

Renaissance by Sulo did the latter.

We were meant to pass through Aktau like a postcard in the wind. One night. A quick rest. Then onward.
Instead, thanks to a ship delay involving our car somewhere on the Caspian chessboard, that single night unfolded into a full week.

And this is where the magic happened.

The reception team did not simply “assist.” They orchestrated. They investigated. They followed up. Twice a day, every day, without fail, they checked the ship’s status and updated us with calm precision and genuine concern. It never felt procedural. It felt personal. They cared as though it were their own vehicle drifting across the water.

After travelling in more than 60 countries, I do not hand out praise like hotel keycards. This was, without exaggeration, possibly the finest customer care we have ever experienced. World class is an understatement. This was hospitality elevated to an art.

Every member of staff radiated warmth and professionalism. No request was too small. No question was brushed aside. Each interaction carried that rare combination of efficiency and heart. The kind that turns an unexpected delay into an unexpectedly beautiful memory.
If you find yourself in Aktau, don’t hesitate. Stay here. You will not simply be checked in. You will be looked after.

To the entire team at Renaissance by Sulo: thank you feels far too small, but it is offered with enormous gratitude.

Friends_and_family Friends

10/10

Exceptional

22 Aug 2025

Daiho

nice place to have some rest beside the sea

Leisure Self

8/10

Excellent

15 Aug 2025

Daniel

Lovely hotel with vile breakfast

Nice hotel. Comfy rooms and very helpful staff. The pool is really and well maintained. The breakfast is really horrible, though - just loads of tasteless and anonymous looking meat dishes and bizarre veg concoctions.

Self

10/10

Exceptional

08 Mar 2025

CHARLES

Kazakhstan stay over

Was there on a week trip to see friends and the staff were excellent and very friendly . Nothing was a bother to them . Highly recommend this hotel

Self

8/10

Excellent

17 Feb 2025

MR J F

Hotel by the Caspian Sea

Nice hotel with friendly welcoming staff

Partner

10/10

Exceptional

28 Oct 2024

Eric

In general we enjoyed our stay very much: Quiet, good view, great location, very friendly staff, great bed with good linnen, duvet and pillows.
What could do with some improvement is the bathroom:
it is big but does not have walk in shower, has a very uncomfortable toilet seat and weird lighting. the shampoo , conditioner and shower el where good but only simple hand soap and no other amenities.
Breakfast was buffet style: very good. breakfast area not that cosy and the background music was simply disturbing: very bad coice for an early morning and the ceiling speakers are of very poor quality ! .

Leisure Partner

10/10

Exceptional

20 Mar 2024

Kwangwoo

Honest staffs and service members are going to make a journey comfortable

Business Partner

10/10

Exceptional

13 Dec 2021

Almas

Все было замечательно

Business Self

8/10

Excellent

07 Nov 2021

Malik

Good quality / price combination. The hotel was opened in 2005 and then renovated a couple of times. It is getting a bit old but given good location and relatively good price it is a very good value for money. The hotel used to be the best one in the town but since then new hotels have been built in and around the town. Still among the best ones though. Half of the rooms, gym and restaurant used to have a sea view but due to ongoing coastal construction some but not all partially lost that view so double check your room views with the booking team, if that is important for you. They have two swimming pools - the outdoor one with sea view, obviously open only during summer season, and a very small indoor one, no particular view. Overall, good location - the sea, promenades, city centre are either within walking distance or at a short and relatively cheap taxi ride.
Most of the rooms are standard, good quality ones for this brand, good furniture, wall to wall carpets, clean and well equipped bathrooms. Housekeeping is at a good standard level. Reception team do their best to observe sanitary rules during the pandemic, all of them were wearing face masks, observed social distancing and provided all necessary information about health and safety rules in the hotel. At buffet breakfast they supply face masks and plastic gloves, which is a good practice during the pandemic. Overall, a good hotel for business and short term travellers with a good location and services.

Leisure

10/10

Exceptional

12 Oct 2021

Excellent quality upscale hotel on city center.

The beat and only option in Aktau - you are right in the center of the city and with a view of the Caspian Sea

Partner

10/10

Exceptional

28 Sep 2021

George

Aktau stay

Awesome hotel. Clean and friendly staff

Business

10/10

Exceptional

27 Sep 2021

George

Aktau hotel stay

Very nice hotel. Clean and friendly staff. Love the big bath. Good location.

Business

8/10

Excellent

07 Sep 2021

Verified traveler

Great staff

The staff at this hotel were AMAZING! They took such great care of us. The breakfast was also very delicious. The room wasn't the most comfortable - the bed was hard and the A/C in the bedroom didn't work. The location is great.

Partner

10/10

Exceptional

06 May 2021

William

Comfortable, Central Hotel in Aktau

I stayed at the Renaissance Aktau for just one night as we had been out in Mangistau Oblast hiking with friends for a couple of days and were flying out the next day. It was a very good choice as it is very close to the sea and within easy walking distance of restaurants and things to see. The rooms we had were very clean and comfortable and the on-site restaurant allowed us to eat there even though they had to close soon afterward we sat down due to COVID restrictions. The staff both in the hotel and restaurant were great and very helpful to us. I can definitely recommend this hotel for anyone who just needs a place in the city for a short time with no hassles and easy walks to much of the city.

Friends_and_family Friends

8/10

Excellent

04 Mar 2021

Verified traveler

It’s old. But it’s okay. Price and quality matches.

Business Self

8/10

Excellent

10 Jun 2020

Graham

June vacation in Aktaun

Good centralised location with several restaurants nearby as well as the beach. We were very fortunate to be upgraded to a junior suite which helped a little As to the coronavirus both the inside out outside pools were closed and was the main reason for choosing this particular hotel. Rooms are slightly outdated though very comfortable. Having not stayed in the other hotels in Aktau it is hard to comment or critics on the standard of rooms when comparing To other hotels but from
Discussions had it appears is be across the board in Kazakhstan. Refreshment prices were very reasonable compared to outside locations.
I would however recommend staying at the hotel with the friendly staff and the friendly ambiance the staff give

Partner

6/10

Pleasant

15 Feb 2020

Igor

Good location of the hotel, nice rooms and breakfast. Sauna and the indoor pool with the gym are far from 5 star hotel. Personnel is not respectful when it comes to Kazakhstan citizens. They are nice only with foreigners. I wanted to extend my stay for half a day. Half day in this hotel is until 18:00. The girl on the reception was not happy that I didn’t agree with it, and was very rude.

Business

8/10

Excellent

08 Feb 2018

Verified traveler

Nice view!

Convenient location

8/10

Excellent

24 Jan 2018

William

Good stay