Name: Best Western Caribou Inn
Address: 19 Main St, Caribou, 04736-4159, US

10/10

Exceptional

04 Jul 2026

Stephen

The place has been all redone. Nice clean rooms with a friendly staff. It’s nice having a restaurant at the motel.

Partner

6/10

Pleasant

02 Jul 2026

Elska

The room was decent, but the ice machine was broken, and the WiFi kept cutting out. The building is a bit awkward in the layout. And breakfast is not included; you can get breakfast at the restaurant there, if you want.

Partner

8/10

Excellent

21 Jun 2026

mark

Great location. It was newly renovated in 2025 I believe. Great restaurant and bar on site. I wish the bathroom was a little bigger but definitely not a deal breaker. I’d stay there again

Family_with_children

8/10

Excellent

29 May 2026

Lisa

Very nice staff. Bucks lounge was very nice, the bartender was very kind and made good suggestions.

Partner

8/10

Excellent

08 May 2026

Catherine

The hotel was clean the staff was extremely friendly and helpful. The bed was extremely comfortable.

Partner

6/10

Pleasant

06 Apr 2026

Sara

Pet friendly rooms, floors were tile with no rugs and slightly sticky from whatever they use to clean them, very nice staff, uncomfortable mattress, parking spaces weren’t cleared of snow.

Pet

10/10

Exceptional

16 Mar 2026

Darren

Clean room, comfortable beds and helpful staff

10/10

Exceptional

28 Feb 2026

Robert

The newly renovated lobby was beautiful. It was a very nice place to sit and wait for the rest of our group when we were heading out. The rooms were very clean and housekeeping did a great job every day. The bar and restaurant for breakfast had great wait staff and good offerings. The only negative was no elevator to get to the second floor. The gentleman working the front desk did help us bring some of the luggage up, however. I would definitely go stay there again.

Family_with_children

10/10

Exceptional

09 Feb 2026

Melissa

Polite and helpful staff. Clean, comfortable room. Great bed and pillows. Restaurant breakfast.

10/10

Exceptional

27 Jan 2026

Joanna

Quiet comfy room.

2/10

Poor

14 Jan 2026

Shawn

I will never stay there. I was charged 250.00 because there was cannabis paraphernalia found in the trash, (empty jar). At no time did i smoke in the room. I simply rolled my medication in the room. Your policy does not say that i can't prepare my medication. Your policy states no smoking in the room. There is a big difference from preparing my medication to smoking in the room. If i would have smoked my medication in the room you would definitely know it.i was charged 250.00 and i want my money back.

Friends_and_family Friends

2/10

Poor

04 Jan 2026

Mariah

Absolutely the worst hotel I’ve ever seen in my life. There were broken windows, broken doors. The entire building smelled like marijuana and cigarette smoke.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Matty

Great all around. Super friendly staff. Nice rooms. Would like a little bit more water pressure, but that is small potatoes. Would come again for sure.

Family_with_children

8/10

Excellent

09 Nov 2025

dalene

Yes

Business

6/10

Pleasant

19 Oct 2025

melissa

Ok stay for 2 nights.

Room was clean and the beds were comfortable. All thr necessary amenities were provided.

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Denise

Lock doors

Very pleasant stay. Only concern, outside doors were open for anyone to come into the room hallways.

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

David

Caribou trip.

Very clean, well maintained, comfortable Hotel. Friendly helpful staff. Great breakfast. Fully enjoyed my stay, and will come again.

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Steven

Sad they removed the swimming pool, room was very clean with lots of pillows, air conditioner was a little noisy. Good stay overall.

Self

8/10

Excellent

06 May 2025

PAULA

You can tell there is a lot of love that went into this Reno's of this motel! Staff was very welcoming and pleasant. There are a lot of workers using the motel to come and go and the thing that really aggravated me was the door \"banging\" every night and morning! I have been in hundreds of hôtel and never heard this kind of door \"slamming\" it's like they used all their strength to slam the doors. The rooms are kept immaculate. I may suggest that they keep their working crews separate from the travelers whenever possible. Yes! I will be back next year again and wear ear plugs if they have not found a way to solve this problem (maybe signs would do the trick)!

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Walter

Great food and bar. I would stay again.

Business

6/10

Pleasant

24 Feb 2025

Ryan

The facility upgrades has been amazing. The place looks great. Unfortunately, where we were staying. The fire doors kept on slamming all night and keeping me awake as well as my guest Friday night and Saturday night.

Leisure Family

6/10

Pleasant

03 Feb 2025

Verified traveler

Puppy pick up date

Check in was great, hotel staff was polite and did her job great. We got to the room and there was McDonald's in the fridge. Gross. It was not the most clean room but it was quiet. The heater was not quiet and switched off and on inconsistently. Great location.

Partner

4/10

Poor

02 Feb 2025

Darlene

The room was decent and clean. Hallways were cold. Property lacks safety measures from back and side entrances not locking leaving property open for anyone to enter. Safety is a major concern.

Leisure Self

4/10

Poor

12 Nov 2024

Elizabeth

Disappointing at best

Still under some construction.
Quality of materials subpar - closet unit not secured to wall, bed linens, mattress and pillows not great, not enough bath towels, no continental breakfast provided.

Partner

6/10

Pleasant

08 Sep 2024

Dan

This property is in rough shape. Our room was clean and comfortable but due to construction, I honestly would not stay here again.

Partner

10/10

Exceptional

02 Sep 2024

Toby

My favorite thing about this place is the basement fitness center. They have a new, single room fitness center on the first floor that’s fine for a casual exercise enthusiast. It’s still probably better than most hotels (it has a decent complement of weights, medicine balls, and kettlebells), a leg extension/curl machine, a multifunction weight stack machine, a bench, and a few cardio machines. The basement gym is so much cooler if you are a bit more into working out, though. It rivals a small commercial gym. Two rooms of cardio equipment, but the weight room is the gem. A squat rack, Smith machine, leg press, benches, 1000s of pounds of free weights, dumbbells up to 110s, multi-station cable crossover machine, dip station, three distinct weight stack multi-stations with different exercises (shoulder press, chest fly, leg extension/curl, hip an/adduct…), and so much more. I was told about the new room when checking in, and was told they were doing away with the “out dated” basement set up because it wasn’t cost effective to maintain or something. I was given a separate key to access the basement gym when I asked about it, and had it all to myself with my son. When checking out, I again mentioned how awesome the basement was, and lamented that they were doing away with it. The checkout woman said they weren’t likely getting rid of the stuff, they just weren’t going to advertise it, but if you knew and asked they’d give you access. The gym was the sole reason I chose them!

Leisure Family

8/10

Excellent

22 Aug 2024

Daniel

Modernized shower was not really adequate. It let water from the shower to flood the bathroom floor.

Leisure Partner

8/10

Excellent

16 Aug 2024

Anthony

It was perfect for my one night stay

Business_and_leisure Partner

8/10

Excellent

13 Aug 2024

Catherine

We loved the room it was exceptionally clean, roomy, with comfortable beds. The only reason we gave it an average for property condition is because it is being renovated and some amenities were not available during our stay. The staff was very friendly. It has a very nice restaurant on the property, with great food. The only draw back to the restaurant is it is only open for breakfast and supper. We initially booked this property because it had a pool, but then found out they had to fill it in due to structural issues. We would definitely recommend anyone to stay here. We definitely will come back the next time we visit the area.

Leisure Family

10/10

Exceptional

07 Aug 2024

Scott

Stay was great. Did not spend much time in hotel however staff was very pleasant. The breakfast was very good but they are closed Sun and Mon. Would stay here again.

Leisure Pet

10/10

Exceptional

26 Jul 2024

Patricia

Newly renovated rooms. Clean and pleasant service.

Partner

10/10

Exceptional

26 Jul 2024

Kaley

The property is looking great..

10/10

Exceptional

03 May 2024

Deborah

The property is under renovation so you need to excuse some of the sights but the staff is amazing and attentive.

Business Self

10/10

Exceptional

23 Apr 2024

Deborah

I stay here for business each month and the staff at the front desk could not be nicer or more accommodating. The property is on the slow train for renovations so you need to excuse some of the mess but my room tonight has been renovated and is clean and bright!

Business Self

8/10

Excellent

11 Oct 2023

Douglas

Friendly staff. Decent room

Leisure

6/10

Pleasant

07 Oct 2023

Jessica

It is under renovation but is coming along very nicely hope they renovate there guest rooms as they need it and bathrooms are in need of updates

Leisure

10/10

Exceptional

12 Sep 2023

lorena

Our stay was awesome the inn is under construction but it didn't bother us the part that we stayed in was not near any of the noise. the restaurant was beautiful the staff were perfect they treated everyone like family . the rooms were wonderful roomy and very clean i can't wait to go back just a great place.

Business_and_leisure Partner

6/10

Pleasant

04 Sep 2023

John

Price is very high for a basic room, but I guess everything is high up in your area now. Room was nice enough and the restaurant was great. I miss the pool and hot tub. Not sure what the game plan is for all of that.

Leisure Friends

6/10

Pleasant

31 Aug 2023

Eric

Hotel is older and in the process of renovation. The room was fine for sleeping. Nothing fancy. It is a bit of a time machine as there are still designated smoking rooms and when you walk through that hallway, it takes you back to the 70's.

8/10

Excellent

29 Aug 2023

Rose

The room was clean. Quiet. The facility they are renovating and it needs it. Glad first appearance didn’t scare us off.

Partner

8/10

Excellent

27 Aug 2023

Josh

It was a great place to stay. Rooms are dated but clean. It looks like they are renovating, front lobby looks really nice so far. Perhaps the rooms will be fine as well.

Great staff and service.

4/10

Poor

31 Jul 2023

Michael

They should let people know they are in construction and no longer have a pool

Leisure Partner

10/10

Exceptional

30 Jul 2023

James

The staff was outstanding, the breakfast was marvelous and not expensive,and spacious rooms

10/10

Exceptional

24 Jul 2023

David

Staff. Convenience.

Leisure Family

6/10

Pleasant

21 Jul 2023

Linda

Needs updating.

Leisure Partner

10/10

Exceptional

15 Jul 2023

Mark

They are making a lot of upgrades to the property, really brightening up the building and the grounds

Leisure Partner

8/10

Excellent

15 Jul 2023

cornelius

close to my destination. nice restaurant across the street

6/10

Pleasant

02 Jul 2023

Rojilio

It was a bed for the night

10/10

Exceptional

22 Jun 2023

Cecil

I was hoping and thought they had a pool and hot tub but it's closed under construction

Business Self

8/10

Excellent

20 May 2023

cathy

The place was easy to find, affordable and great guest service.

Leisure Family

4/10

Poor

28 Apr 2023

Alaine

The rooms is not what is advertised on website. Rooms are very disappointing.

Leisure Family

6/10

Pleasant

03 Apr 2023

Damiana

The bathtub kept getting clogged. The staff in the front was not friendly. The housekeeping staff was great and very accommodating. The restaurant staff was great, cheerful, and very nice. Food was OK, mac & cheese tested off, but the fried apps were good. Wished it would have had a microwave in the room. I'm sure once they are done with the reno it will be awesome.

Leisure Family

6/10

Pleasant

22 Mar 2023

Elizabeth

It's definitely not what it looked like in that picture. It was under renovation and we weren't told. We had a room on the second floor, my husband has cancer and i just about had to carry him upstairs. there were no handrails and tools and equipment were scattered all over the floor and stairs which was a fire hazard if you ask me. I complained and it was cleaned up the next day. The owners were very accommodating as they gave us a room on the first floor; I thank them for that. Also, I know there is a lot of snow up in Caribou but trying to get in and out of the hotel was horrible. I would hate to think if there was a fire. The rooms were comfortable and I liked the fact that there was a restaurant right at the hotel. Being that my husband is sick, it was convenient for us just to be able to eat there.

Friends_and_family Family

4/10

Poor

05 Mar 2023

Lee

It was terrible entryway was blocked with snow couldn't open door if there had. been a fire the people inside couldn't have come terrible service

Partner

10/10

Exceptional

28 Feb 2023

Matthew

The front desk lady Janice was very nice and helpful had a good sense of humor also

Leisure Friends

4/10

Poor

23 Feb 2023

Margaret

Old, run down, barely clean, no pool or hot tub as advertsed. Very friendly and helpful staff, though

Leisure Self

10/10

Exceptional

23 Jan 2023

Brian

Always have a great stay at the Caribou in i have been going there a few times a year for over 10 years . Very friendly and helpful, right off the snowmobile trail.👍

Leisure Family

6/10

Pleasant

05 Dec 2022

Belinda

It is advertised with a pool and the pool is permanently closed. I chose this hotel because of the location and the pool.

Leisure Family

2/10

Poor

29 Oct 2022

Jennifer

Pool and hot tub closed 3 years!!!

Very old rundown building with musty smell throughout. Was told the pool and hot tub facilities were closed . When I expressed my dismay I requested a room upgrade and was told it would be a charge not an accommodation. I was then told the pool and hot tube have been closed for 3 years!!!! The website photos clearly advertised the facilities in use so that I would consider false advertising. As a family that was a deciding factor and the cost of upgrade could have provided the type of accommodations expected elsewhere. $200 wasted.

Friends_and_family Family

8/10

Excellent

29 Aug 2022

Glendon

Property was well cared for and relatively clean. Restaurant staff was friendly and helpful.

Leisure Partner

10/10

Exceptional

28 Aug 2022

edward

Staff was very nice. Pool is broken and is a beautiful part of hotel. Just incredible how pool makes up the center of hotel. It will be a great asset when it’s back in service. A very nice hotel to stay at in a quiet area.

Leisure Family

8/10

Excellent

27 Aug 2022

Randy

it was very clean. front desk was not very nice bar was great

Leisure Family

4/10

Poor

22 Aug 2022

Ann

Their website is still advertising pool and hot tub, they have been out of order for years. They need to update their website. False advertising. The pool table had no 8 ball and 1 cue stick.

Leisure Partner

4/10

Poor

16 Aug 2022

Paul E

The hotel was not what I was expecting. They put me in a smoking room when i reserved a nonsmoking room. The room smelled of cigarette smoke. The walls and celing were stained with smoke. 2 lights in the room did not work. The shower head was loose and wouod not stay upright. The floor rugs and a sticky feeling to it. There were gueats that were there for exteneded stay that partied out back all day saturday with load music and drinking.

Leisure Self

8/10

Excellent

15 Aug 2022

Michael

Best in Caribou. Very good restaurant/pub/microbrewery across the road.
Could not get desired room on first floor...not recommended for handicapped person.

Leisure

6/10

Pleasant

13 Aug 2022

luci

When we booked, said indoor pool and restaurant, pool has been closed for 2 years, will be a very nice area when it reopens, restaurant closed Sunday night and Monday, rooms comfortable

Business Family

10/10

Exceptional

12 Aug 2022

Janis

The room was nice. Very quiet. There were many large trucks taking up alot of the parking. Needed handicap spot but was taken by a non-handicapped truck

Leisure

10/10

Exceptional

25 Jul 2022

Kimberly

It was very clean. We had a problem with the AC and they promptly and happily moved us to a new room. The restaurant was amazing! Dinner was absolutely delicious! The Gouda chicken and Aroostook chicken were to die for! We also had breakfast Sunday morning and again it did not disappoint!

Leisure Friends

2/10

Poor

24 Jul 2022

Andrea

The hotel staff were very rude. Their pool has been closed for 3 years. Trash through the hallways. Room smelled like mold.

Leisure Family

10/10

Exceptional

07 Jul 2022

Grant L

I made reservations about 2 hours before arriving for 3 rooms on a recent trip from Montreal down through Maine to Connecticut with my work crew. When we arrived, the power was completely out and the manager and staff were scrambling to accommodate everyone. Despite their power issues, they honored the reservation and let us stay the night for free, even upgraded us to a suite, and were super helpful and positive. Give these people your business!

Business Friends

10/10

Exceptional

29 Jun 2022

Nicola

Excellent

The staff are so friendly and helpful. The whole experience was wonderful.

Partner

6/10

Pleasant

16 May 2022

Ronda

Requested balcony room. It didn't say the balcony was a balcony that was looking over the indoor pool. No windows and couldn't see outside. Misleading.

Leisure Partner

8/10

Excellent

12 May 2022

Konstantin

Right on the route 1. Has a restaurant next to it.

Business Self

6/10

Pleasant

08 May 2022

Kamiwan

Definitely outdated place, but you're in Caribou, so it's expected. Kind staff! Pool is closed, pretty yucky looking. There is a restaurant attached, for which you get a discount by being a guest at the hotel. Not the best food. Husband still had garlic breath 24 hours later after brushing 3 times.

Leisure Family

6/10

Pleasant

03 Apr 2022

Michelle

Property was dated and the walls were really thin. I got a balcony room, which I assumed would be outside. It was an interior balcony to the pool, which was not what I expected.

Leisure Partner

8/10

Excellent

18 Mar 2022

Sheryl

Clean, nice place to stay. Barking dogs heard in the hallway while walking to check in was a deterrent. Our room was going to be across the hall. No way. We asked for a different room. Also lack of parking is a big concern, especially in the winter with snowmobile trailers and people parking their snowmobiles in front of our trailer. Not cool. Not much of a choice to go elsewhere in Caribou.

Leisure Partner

8/10

Excellent

17 Mar 2022

Verified traveler

The stay was ok got the room so my kids could go swimming. Upon arrival after checking in was informed the pool and hot tub were closed due to Covid but both restaurant and bar were open. I could hear everything in the room above me through the vent in the bathroom. There was no microwave in the room. The only vending machine with snacks was close to empty and was out of order. The main door to access the wing the room was on only opened halfway and had enough water to flow in the door and soak the carpet. When leaving it was so icy I slipped and fell.

Friends_and_family Family

6/10

Pleasant

07 Mar 2022

jason

Clean enough, no pool nor hot tub. Walls very thin, could hear neighbors all night, no parking due to ,any snow mobile trailers parked anywhere they wanted

Leisure Family

6/10

Pleasant

06 Dec 2021

Cathy

The hot water took a very long time to come up. Cold/like warm shower definitely a wake up call!

Leisure Friends

10/10

Exceptional

06 Dec 2021

Barbara

Staff was friendly, property and room very clean. The pool and hot tub were closed and the beds not too comfortable. But overall and amazing stay!

Leisure Friends

10/10

Exceptional

20 Nov 2021

Tara

The hotel is very dated, however, it was clean and spaciuos. The lady that checked us in was so friendly and efficient.

Leisure Family

8/10

Excellent

29 Oct 2021

Sharon

I was in room 108. The room has 2 beds. The bed that I had definitely needs a new mattress and both beds need new pillows.

The desk clerks and staff are friendly and very helpful.

Leisure Partner

8/10

Excellent

23 Oct 2021

Ruby

The room was clean and comfortable, the front desk staff were friendly.

Leisure Self

4/10

Poor

11 Oct 2021

Ted

Pool and hot tub closed. Halls smelled. Unfriendly front desk lady.

Leisure Family

6/10

Pleasant

11 Oct 2021

Katherine

Passing through for one night the Inn was fine. Pool and lounge closed. Dinner in the restaurant took 2.5 hours! One waitress who kicked butt! Friendly, funny and working her butt off for at least 15 tables. Food was good. Only complaint was the bed sucked! Hard as a brick. We are thinking about coming back to do some atv riding but will not stay here that long without bar and comfy bed!

Leisure Family

10/10

Exceptional

10 Oct 2021

Ian

Staff was very friendly and attentive. Restaurant staff was superb. Will be back!

Partner

6/10

Pleasant

09 Oct 2021

Thomas

stay

pool closed no notice. needs updating.

Partner

8/10

Excellent

24 Sep 2021

Richard

Would stay there again.

Clean and friendly staff. Great brewery & across the street. Not much else around.

Self

10/10

Exceptional

20 Sep 2021

Clark

Very clean, simple accommodations for those interested in spending most of the time in Acadia National park.

Leisure Family

8/10

Excellent

16 Sep 2021

Sheila F

This is an older motel, but has been kept up well. The parking was convenient & the restaurant had very good food. This motel was perfect for our requirements.

Partner

8/10

Excellent

14 Sep 2021

kari

Available where we needed a stay.
I wish I was not asked to review every single detail.

Leisure Partner

10/10

Exceptional

13 Sep 2021

Stephen

The parking area behind the building for entry near door 5 needs paving.

Business Partner

10/10

Exceptional

04 Sep 2021

Edwin

Convenient to where I needed to be

Business_and_leisure Family

4/10

Poor

02 Sep 2021

Jackie

Time for an upgrade

Toilet was dirty, sink was cracked, general condition of room is old, they need an upgrade. Shower water pressure is mediocre, difficult to rinse hair. Restaurant wasn't open Monday morning for breakfast. Staff is very pleasant.

Partner

2/10

Poor

29 Aug 2021

Jennifer

Hostess in front was rude and mocked me when I asked to speak to manager. Laughed at me cause I was upset the pool wasn't open. Said it was my fault I didn't see it posted online. Been bringing my kids here to swim for years. Never again after being treated like this

Leisure Family

8/10

Excellent

27 Aug 2021

Charles

The air conditioning units vent into the pool area. The pool area was closed due to COVID, however we paid for a room that overlooked the pool so we could sit outside our room and there was no way we could do this since the temperature in that area was over 100 degrees.

Friends_and_family Family

8/10

Excellent

22 Aug 2021

Verified traveler

Okay Stay Away

Our stay was okay. Wish we had known that there was no pool, though.

Friends_and_family Family

8/10

Excellent

16 Aug 2021

Verified traveler

The location was perfect for our trip. Dining at the restaurant for breakfast was wonderful. The staff, from the front desk to the dining staff to the person who cleaned our room, were super friendly and accommodating.

Business_and_leisure Family

10/10

Exceptional

13 Aug 2021

Verified traveler

Very clean room, friendly staff and very accommodating.

Leisure Partner

8/10

Excellent

12 Aug 2021

Verified traveler

Great location in Caribou.