Grand Caporal Hotel

10/10

Exceptional

12 May 2026

Carol

Great value for your money! Clean, comfortable, Great restaurant, nice pool aérea well maintain common areas, but over all amazing staff

10/10

Exceptional

05 May 2026

Jerry

The breakfast was good and we ate dinner there as well. Tasted great.

8/10

Excellent

15 Apr 2026

Natalie

Nice hotel, and I love that it comes with breakfast.

Family_with_children

10/10

Exceptional

12 Apr 2026

Marlon

Food was great, very frendly staff, rooms very clean

Partner

6/10

Pleasant

03 Apr 2026

Ana

Room not neat
No electricity plugs
No WiFi
Lamp without bulb

Partner

4/10

Poor

03 Apr 2026

Marco

They didnt clean our room when we told them to make us the favour, also the reception was bad, the personal made me angry, they told me that I only reserve One room when I reserve 3 rooms, she was New, nutrición the other Girls were only standing there without doing something respect it

10/10

Exceptional

18 Feb 2026

Jorge

The hotel, the staff, and the amenities were just wonderful

Family_with_children

2/10

Poor

08 Jan 2026

Julio

This is the worst hotel I ever stay in Chiquimula Guatemala. The first day we arrived the Junior Suite 1 the bathroom was totally inappropriate and the hot water did not work when attempting to turn it on, it will just turn but no hot water came out. The staff was very unprofessional and did not want to go check it out, finally they moved us to another Junior Suite 7 and the bathroom was nasty and the water will not drained and cover our feet. When I talked to the staff they were very rude and unprofessional and they had to move us to another room this time a Master suite where the door was hard to open and they told me that I can only stay there for 3 days and then they moved us again for the fourth time back to Junior Suite 9 which was also nasty and the bathroom full of mold the rooms looked like they don’t clean them and my 6 year old daughter got sick of the mold and how dirty the bathrooms are in this place. I will never stay in the supposedly best hotel in the area. I will not recommend this hotel at all. The are no phones in the room and there’s only one microwave to use and had to walk across the entire pool area to get to the room where the microwave was and the place was dirty with old food inside the microwave and the lady was just sitting there on her phone and didn’t say a word when I told her about the food in the microwave and walked out. The only descent place is the green area by the pools outside but inside is dirty full of mold. The dirtiest Hotel ever.

Leisure Family_with_children

8/10

Excellent

10 Nov 2025

Carlos

Loss of power thru out the weekend

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

IRENE

Lugar familiar para pasarla muy bien

Leisure Family

6/10

Pleasant

24 Sep 2025

Ivan

There was heavy noise a 2:00 am in the morning from a cleaning. Crew loading a truck

Business

8/10

Excellent

17 Sep 2025

Adrian

A very nice place

Leisure Family

8/10

Excellent

09 Jun 2025

Joseph

Modern property with a large pool area and enough green space to land your helicopter if that’s how you are arriving. Breakfast included. Front desk staff did not speak English. Don’t believe my room had A/C though another guest said hers did. Spacious rooms, excellent showers, and conveniently located for a quick jaunt to Copán, Honduras.

Self

10/10

Exceptional

05 Jun 2025

Jaquelin

Everything was good

Friends_and_family Family

2/10

Poor

23 May 2025

Julio Giovanni

Wrong information

There was a room for 8 guest but they only promote the 6 guest room because they rather to rent 2 rooms for 8 than 1 for 8 guest it's not fare

Friends_and_family Family

10/10

Exceptional

21 May 2025

Joel

I like this hotel as it is convenient for me and also clean. I like the restaurant and the fact that they offer a massage service.

Business Self

10/10

Exceptional

21 Apr 2025

Franklin

Nice

8/10

Excellent

19 Apr 2025

Jimmi

Nice updated rooms and good air conditioning.

Leisure Friends

10/10

Exceptional

12 Apr 2025

Thomas

Recomendado, excelente lugar, comida, servicio y atención

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Natalie

El agua de la bañera no bajaba bien tube q ponerme chaqueta para poderme bañar 7 of 10

Business_and_leisure Family

8/10

Excellent

11 Mar 2025

George

Hard to find in the dark

Leisure Family

8/10

Excellent

05 Mar 2025

Roberto Antonio

We had an overnight stay so we did get to enjoy all their amenities. We had to request 3 more towels as only two were in the room & we had booked for 5. Overall the stay was enjoyable & we would stay again,

Leisure Family

8/10

Excellent

11 Jan 2025

Diego Daniel

Nice pool

10/10

Exceptional

10 Jul 2024

David

Great pools!

10/10

Exceptional

17 Jun 2024

Graciela

Good just need little more help front in service area to slow

Business_and_leisure Family

2/10

Poor

03 Jun 2024

Sandra

Nothing

Leisure Family

6/10

Pleasant

08 Apr 2024

Ana A

It needs a lot of work on the outside pool and common areas
Landscaping .

10/10

Exceptional

29 Mar 2024

JORGE

This a really nice and clean place

Leisure Family

10/10

Exceptional

05 Mar 2024

HECTOR

from my point of view liked all and everything

8/10

Excellent

14 Jan 2024

Gladys

The hotel was fine, the only thing I didn't like was that the room needed some upkeep, there were

10/10

Exceptional

24 Nov 2023

Karen

I liked everything and highly recommended

Family

10/10

Exceptional

12 Nov 2023

Madelyn

Clean

2/10

Poor

11 Sep 2023

Maria

DO NOT STAY HERE... I stayed gere because the other gotel I always stay was book for the 1st time in 7 years ( I travel almost evrery 4-6 months to Guatemala) I was there for 6 nights, I asked them to clean my room 3 days after the first night and they DI NOT CHANGE THE SHEETS, I MARKED, ALL SHEETS AND PILLOW COVERS BEFORE I LEFT THE ROOM, NOTHING WAS CHANGED, the floor was dirty, bathroom was dirty... the rokm was NOT CLEANNED, they only did the beds again wtih all the same sheets... and I have pics.. the bathroom shower was covered in thick black mold ( I also have pics) I reported all this to the front desk and NOTHING WAS DONE to accomodate me, I had to wait almost 2 hours after I got there exhausted (outside & in the heat) because I requested for my sheets tl be changed while I was there... I asked them to change my sheets again, a second time in 6 days 2 days before I left and they were NOT changed again. I askrd front desk if this was reported, she said she did but received no answered from administration... After all this inconvenience, I sent to washed 7 pieces of clothhing because I did not want to take all my clothes dirty and they charged me q70. NEVER AGAIN, Will I stay in theis filthy place.

Self

6/10

Pleasant

02 Sep 2023

Sandra

The family room wad not comfortable 2 beds was broken and one of this fell in my sister in law arm and hurt her. Bathroom was clogged, and then it was an scorpion inside the room.

Friends_and_family Family

6/10

Pleasant

09 Aug 2023

Oscar

Average

4/10

Poor

08 Aug 2023

Quinton

Front desk staff was not friendly or inviting. Seemed very short of staff. They lost our reservations it were able to supply a room anyway. You are not allowed to bring food into the resort but the ordering options are very limited, they do not even have phones in the rooms to order from the restaurant. You cannot charge anything to your room and have to pay for everything as you go, which if you are swimming, is inconvenient. Facilities seem to be outdated, rips in furniture, etc. Our toilet seat was broken, we requested to fix it but it never was.

Leisure Family

6/10

Pleasant

24 Jul 2023

Gilda

It was ok!! An issue when checking in, I reserved 2 rooms and they were only showing 1 room, it handle at the end but my brother is a big guy and they couldn’t accommodate the other room with a full size or queen bed, they were 3 twins in his room!! Yesterday morning the pools were not clean early enough!! We were leaving at 11am and the second pool was not ready to use because of the chemicals!! They should do it early enough so that can people can enjoy the pool before leaving the hotel!! Restaurant was very nice!! The service was good, we only had dinner the day that we arrive and yesterday breakfast!!

Friends_and_family Family

10/10

Exceptional

21 Jul 2023

Eberto

One word; EXCELLENT!!

10/10

Exceptional

11 Jul 2023

Juan

Very reasonable !!

Leisure Family

10/10

Exceptional

02 Feb 2023

Jim

The property was very large with pools, kids playground etc. Rooms, restaurant, and the included breakfast buffet all were very good. I was on a very difficult trip and they allowed me an early check in which was very beneficial.d Thanks.

Business_and_leisure Self

2/10

Poor

25 Aug 2022

Bertoldo

Lizard inside rooms,air conditioning units not working properly,shower condition very poor.

Leisure Family

10/10

Exceptional

28 Apr 2022

Oscar Eduardo Ortiz

Great service, great food, the food is EXACTLY THE SAME AS SHOWN ON ADS... SO FRIENDLY STAFF

Leisure Family

6/10

Pleasant

07 Apr 2022

Estuardo

The hotel lobby was as hot as a sauna. They should at least have AC in it. Front desk staff was answering phones and printing paper while I was standing sweating 😓 waiting for my room. She did not care. The room was smelly and cucarages all over the shower. Disgusting! Would not go back!

Leisure Family

8/10

Excellent

18 Mar 2022

Carlos

Nice hotel

Leisure Partner

10/10

Exceptional

05 Feb 2022

Adner

Súper limpio , rica comida y buen servicio

Leisure Friends

10/10

Exceptional

18 Jan 2022

Otto

This time was better than before but, thank you for the good service.

Partner

10/10

Exceptional

13 Jan 2022

Otto

This time, was a better service and friendly.

Self

10/10

Exceptional

09 Dec 2021

Otto

Everything was Ok except the front desk. They don’t have any courtesy to the costumes.

Partner

6/10

Pleasant

18 Aug 2021

David

Not a pleasant stay

As soon as we steped into our room, we wanted to unpack and relax, our first problem, air condition wasn't cooling, at the end (more than one our) we were move up to another room, later on, the toilet got clog, we were to tired to deal with that. We call next day, house keeping showed up, but she couldn't uncloged it, she said someone else was going to come but nobody did. We had to call one more time for the problem to be solved.

Friends_and_family Family

2/10

Poor

20 Jun 2021

Verified traveler

Awful bed, pillows were hard and way too thick, bugs in bed, no water in faucet in the morning and shower had no water pressure. It took 4 hours for the room to cool off with small air conditioner. Spiders and webs on the ceiling. One of the worst hotels I've stayed in, especially since it was the most expensive hotel I could find in the area. Do not recommend to anyone.

Leisure Family