Mountain Retreat

2/10

Poor

20 Aug 2024

Dallas

Save your money and stay somewhere else. This hotel happily took my money but didn’t honour my reservation that I had already paid for through Expedia!!! I made this reservation back in November and paid for it in its entirety. Went to check in and they said they didn’t have a room for us!! Left us completely stranded in one of the busiest weekends in Squamish.

6/10

Pleasant

10 Sep 2023

Kristie

Staff here is always friendly & they keep a clean establishment. I've stayed here several times over the years though, and they could direct a few dollars to updating a few things. Was surprised there was no USB port on an updated lamp or something, somewhere in the room. Good location for clean and reasonably priced stay.

Leisure Partner

8/10

Excellent

06 Sep 2023

William

The property is in an industrial type area, rooms were clean but dated, close to a Wendy’s & Tim Hortons
Would stay there again

Leisure Partner

10/10

Exceptional

03 Sep 2023

Fizra

Very convenient location in Squamish, close to breakfast options.

Leisure Partner

6/10

Pleasant

31 Aug 2023

WILLIAM

The building needs some update. The room was clean but the hair dryer was not working and the bathtub drain was clogged. The hallway was clean and no funny smell. The staff were friendly. The slide in the swimming pool was awesome. The hot tub was big enough for 6 people. There was a restaurant next to the hotel. Plenty of parking including covered parking.

Leisure Pet

10/10

Exceptional

30 Aug 2023

leszek

Nice, comfortable place.

Leisure Partner

10/10

Exceptional

29 Aug 2023

Marshall

Although an older building, the room was in great condition and very clean. I would definitely stay here again.

10/10

Exceptional

29 Aug 2023

Julian

Great Stay.

Leisure Self

10/10

Exceptional

28 Aug 2023

Robert

Good location in Squamish

Our room was large and comfortable. We made use of the pool and wifi but mostly were outside exploring the area.

Friends_and_family Family

8/10

Excellent

28 Aug 2023

TIBIN

I recommend having better duvets other than that it was awesome. It was so Convenient to go to nearby stores as well as restaurants. Nevertheless the wonderful view that we can see through the windows. The tall mountains sunrise and so on was very pleasing.

Business_and_leisure

6/10

Pleasant

27 Aug 2023

William

Staff not helpful

10/10

Exceptional

27 Aug 2023

James

Property appears to have been upgraded since our last stay - well done!

10/10

Exceptional

27 Aug 2023

James

It was reasonably priced compared to other properties in the area. The restaurant was fabulous. GREAT food, fast service, reasonably priced, and adequate quantities of food.

Leisure Partner

8/10

Excellent

24 Aug 2023

Shahriar

Good.

Leisure Family

8/10

Excellent

24 Aug 2023

Matthew

Stayed for the Squamish 50 this year. Hotel was clean and convenient for the race start. Would recommend for those looking for an affordable, hassle free option for the weekend!

Leisure Family

2/10

Poor

23 Aug 2023

Alex

The air conditioner was ridiculously loud and kept us awake all night - worst sleep I've had in a very long time. When we complained to the front desk they said "sorry, we'll have someone look at it" and that was it....which did nothing to help us.

Leisure Partner

10/10

Exceptional

22 Aug 2023

Jeff

Jivan at the front desk is awesome! His service and attention to the customer is superb!

Leisure Partner

8/10

Excellent

22 Aug 2023

Michael

Decent hotel. Close to everything.

6/10

Pleasant

21 Aug 2023

Megan

Functional but uninspiring accommodations

Leisure Family

8/10

Excellent

20 Aug 2023

Chamkaur

Best place

4/10

Poor

20 Aug 2023

Christina

The staff here were incredibly unfriendly, and unhelpful. I asked for several light bulbs to be changed that were flickering constantly, and they refused to send someone to our room. They were very aggressive during check-in and accused us of having a pet with us, which we did not. All in all, lovely town, average hotel, and truly awful front-desk staff.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2023

Chelsea

I stayed here with my parents for a couple nights while we explored Squamish & the area. The hotel was absolutely wonderful! The rooms were very clean and comfortable! We had no issues with noise from outside or other guests.

Leisure Family

10/10

Exceptional

19 Aug 2023

Keane

Highlight of the stay was the water slide. Kids loves it!

6/10

Pleasant

19 Aug 2023

WAYNE

There is nothing wrong with the hotel and the staff is professional, it's just an older and a bit run down. I don't see it as anymore than a 3 star.

10/10

Exceptional

18 Aug 2023

Sean

Sgood

Leisure Partner

8/10

Excellent

15 Aug 2023

Donna

Stay was ok.

Leisure Family

6/10

Pleasant

14 Aug 2023

Sharon

Really this property is tired! The one good thing was a door between the two rooms, but obviously had not been vacuumed -- there was dog kibble between the doors when we opened them. The pool was not working. The carpet was stained.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2023

Rajesh

Especially in centre of all big mountains and nice view

Leisure Family_with_children

8/10

Excellent

12 Aug 2023

Luz

Everything was fine, it is a great location, the staff is friendly. The hotel is a a little old.

Leisure

8/10

Excellent

09 Aug 2023

Michelle

The staff were great, from front to housekeeping. Friendly and helpful. Clean room with plenty of towels and comfortable beds. There were some very noisy children on the same floor causing my dog to bark. That was the only draw back

Leisure Pet

10/10

Exceptional

06 Aug 2023

Alex

Perfect location for running around Squamish (sea to sky gondola, Chief Trail)
5 minute drive from the town centre, with plenty of parking makes the commute easy. Ideal for exploring.

Leisure Self

8/10

Excellent

06 Aug 2023

Matt

We were told we could not use any hotel amenities after checkout which was a bit inconvenient for this trip. That should be permitted as long as access to the room isn’t needed, but other than that it was great for a one night stay. The waterslide is crazy fun!!

Family

6/10

Pleasant

02 Aug 2023

Don

Nice rooms. Indoor pool, with cool water slide, and hot tub are a real plus. No free breakfast is a negative. Good location for seeing sites near Squamish, such as Shannon Falls and the Sea to Sky Gondolas. Only food within walking distance was fast food (Wendy's and Tim Horton). Rooms need more plugs and some USB ports.

10/10

Exceptional

02 Aug 2023

Gaganpreet

Fabulous and great location for stay.

Leisure Partner

6/10

Pleasant

31 Jul 2023

Esther

Great location, helpful staff and changed the room we were in when the keys didn’t work but the night receptionist very rude and dismissive and failed to use manners

Leisure Friends

8/10

Excellent

31 Jul 2023

Denise

Weekend stay

Staff were very friendly

Friends_and_family Family

8/10

Excellent

31 Jul 2023

Bryce

The water slide was the highlight of our stay!

8/10

Excellent

31 Jul 2023

Melanie

The staff were nice, the area was quiet and close enough to the shops. Our toilet paper roll had one single sheet of toilet paper left on it and instead of swapping it out the folded the single piece to make it look nice... the pool was musty and mildewy smelling and the hot tub had a greenish tinge to the water. The waterslide was super fun but because the water looked so dirty we got out pretty quickly to shower off.

Leisure Partner

8/10

Excellent

30 Jul 2023

Giovanni

Needs some updates, A/C unit was not working.

Leisure Partner

8/10

Excellent

30 Jul 2023

Brett

Clean bedroom and bathroom; very nice staff!

Leisure Pet

8/10

Excellent

28 Jul 2023

eugena

Clean and comfortable.

10/10

Exceptional

28 Jul 2023

Penelope

We had a very good stay at the Mountain Retreat. We were visiting family in Squamish and the property was only minutes away from everyone. The staff were particularly friendly and welcoming.

Leisure Family

8/10

Excellent

28 Jul 2023

Natalie

When checking in I asked to be on the quiet side of the building away from the highway and was accommodated which was great. Upon entering the room we noticed the TV remote and blow dryer were broken. We were able to get the remote changed out at the front desk. When trying to get our door fobs reswiped for our room, it was around check-in time so the only staff member that was on was very busy. Best to have a couple staff on at that time.

Leisure Family

8/10

Excellent

27 Jul 2023

Peter

It was quiet even though it was quite full

Business_and_leisure Partner

4/10

Poor

26 Jul 2023

Taurean

Front desk worker made me go to a different floor to get a cot instead of bringing it to our room.

When we initially entered our room there was a strong cigarette smell. The rooms was advertised as nonsmoker. The front desk worker gave me spray to pray the room instead of doing themselves or giving us a new room.

Leisure Family_with_children

4/10

Poor

24 Jul 2023

Robert

Never cleaned my room once or replaced towels during my 5 night stay. Had to put my garbage and towels in the hallway to get them addressed and had to catch housekeepers in the hallway to ask for towels.

Additionally, the pool was disgustingly dirty. The blue tile at water level was so grimy it was nearly white and people had 'carved' their initials into the grime . Also the pool ladder broke and cut my leg as I was exiting the pool, there was no attempt at repair and the other pool ladder was also broken with only one rung remaining.

Leisure Family_with_children

6/10

Pleasant

24 Jul 2023

ana

It was close to squamish.The room was clean but the reception area was dark and uninviting.The staff were not efficient except for the manager he was very hood

Leisure Partner

6/10

Pleasant

24 Jul 2023

Cindy

Our hair dryer was broken. Front desk staff said it takes more than 1 hour to get new one because he is very busy. I met maid on the way out, so asked it and she said 5-10 mins to get new one. But nobody replaced it until I checked out the next day.

Generally, it's good. This is not expensive one, don't expect too much!

6/10

Pleasant

24 Jul 2023

bikram

Not Good Not Bad

8/10

Excellent

18 Jul 2023

Absolutely

A few complaints. Cable was only available in the living room, and not the separate bedroom. The bathroom light flickered enough to give an epileptic a seizure and the on site restaurant was delicious but expensive. Almost $100 for 2 kids and 2 adults.

Leisure Family_with_children

2/10

Poor

18 Jul 2023

Harpal

Nothing there as shown in the pictures.

4/10

Poor

18 Jul 2023

Alexander

Room wreaked of cigarette smoke.

Leisure Family

2/10

Poor

16 Jul 2023

Hubert

I was lead to believe that the room was air conditioned. When I asked the front counter staff about the A/C system they assured me it wss working. It was obvious it had not been working for some time as a small window was left open. The hotel staff attempted to fix the problem and failed. We were told no other room was available and when we asked about a simple fan, we were told 1 hour later that none were available. We wete treated like idiots and it was very humiliating. We will never stay at this location ever again, or recommend it to others.

Leisure Family

10/10

Exceptional

15 Jul 2023

Veerpal

Excellent services

Family

10/10

Exceptional

14 Jul 2023

Hoi Sze

A good hotel for a family. Price is reasonable and kid enjoyed the pool there.

10/10

Exceptional

12 Jul 2023

Marlene

The attached restaurant was great - awesome food and service. Pool and slide were also clean and enjoyable. Although an older hotel, the room was updated, clean, quiet and great mattress and pillows. Would not hesitate to stay again. Close to tourist sites and amenities.

Leisure Family

8/10

Excellent

10 Jul 2023

Charlene

Waterslides are good. Pool area closes at 10pm. Has hot tub.

10/10

Exceptional

08 Jul 2023

Preet

My kids loved the pool especially the slide. Staff is very helpful and friendly. Will definitely go there next time.

Leisure Family

8/10

Excellent

07 Jul 2023

David

Room wasn't available when I arrived. Staff were nice about it, but it was almost 5PM before I got in. Room was large, dated, comfortable. Bed was ok, not great. Onsite Liquor Store was handy. Pool and water slide were very fun. Hot tub was more murky than I'd have preferred.

Family

8/10

Excellent

06 Jul 2023

Karlie

The pool was out of commission, otherwise very clean and comfortable.

Leisure Partner

6/10

Pleasant

06 Jul 2023

Thomas

The toilets in the rooms are suitable for children and small adults. For tall people they are a nuisance and could be hazardous for people with mobility issues

10/10

Exceptional

06 Jul 2023

Albert

Hotel is affordable and is close to everything. It has the amenities for an overnight stay. Courteous staff as well

Leisure Friends

4/10

Poor

03 Jul 2023

inderjit

Lock was broken than they made us shift to the another room there was no water no iron.I didn’t like the service and hotel

6/10

Pleasant

03 Jul 2023

Antarpreet Singh

It was not worth considering how much they charge

Leisure Family

4/10

Poor

29 Jun 2023

Curtis

Very unclean hotel. I booked 3 rooms for a work crew because it was relatively cheap, but I won't stay at this hotel again. After checking in, I went to my room to find it in total disarray. It was not made up or cleaned from the previous guest. Beds unmade, wet towels everywhere, etc. I got a new room, of course on a different floor from my workmates but whatever. I get my luggage in the room and go to take a nice shower (we had already worked all day in the bush). Halfway thru my shower I notice a wet, dirty undershirt hanging in the shower. DISGUSTING!!! Yuck!! Afterward, I went down to my coworkers room. He was annoyed, since he had found tons of garbage stashed under one of the beds. To top it all off, his AC unit was broken, and he couldn't cool down all night! The general area around the hotel is filthy with garbage everywhere in the parking lot. Avoid staying here, its obviously understaffed and filthy.

Business

10/10

Exceptional

27 Jun 2023

Richard

Good location close to town and coffee shops. Pool and hot tub were nice after spending the day hiking 🙂

Leisure

6/10

Pleasant

25 Jun 2023

Lisa

Old, dirty, and location in middle of nowhere, industrial area

10/10

Exceptional

24 Jun 2023

jane

Convenient for hiking. Restful at night. The breakfast in the restaurant was great too.

8/10

Excellent

19 Jun 2023

Neil

The staff were very friendly and helpful. The building and facilities itself were a bit old and not in the best condition (eg toilet doesn't flush well, poor sound proofing) but it was still accepting.

Leisure Family

10/10

Exceptional

19 Jun 2023

S

Great family stay, will be back

Leisure Family_with_children

4/10

Poor

19 Jun 2023

Rodolfo

The housekeepers were asking us what time we will leave. Checkout is 11 a.m. So we said we will leave at 11 a.m. Then the front desk knocked on our door at 10:57 a.m. asking if what time we will leave. We left at 11:02 a.m. Upon opening the door the housekeepers are waiting by the door. What a way of telling your guest your time is up you need to leave right away

Business Partner

4/10

Poor

16 Jun 2023

Vitaly

Sagging mattress - feeling the boards... ok for 1 night tops.

10/10

Exceptional

10 Jun 2023

Ellen

Pool slide was very enjoyable for the children

8/10

Excellent

05 Jun 2023

Laura-Lyn

it was good

Leisure Family

6/10

Pleasant

04 Jun 2023

Agata

Very spacious room, but outdated and not too clean. The pool area would benefit from some deep clean.

Leisure Family

8/10

Excellent

29 May 2023

Luan

The shower drain was kinda clogged but besides that everything went as expected

Leisure Pet

6/10

Pleasant

28 May 2023

Kathleen

Not updated. Old shower fixtures. No USB ports
and few electrical outlets.

Leisure Partner

6/10

Pleasant

28 May 2023

Anthony

The bed was very comfortable and the view of the mountains was great. However the rugs seem dirty, only one front desk computer was working and we ended up with a cart with a broken wheel. I liked the coffee brand used in the room and the hotel location was perfect for what we needed. The place just needs some TLC.

Leisure Partner

6/10

Pleasant

28 May 2023

Christina

Check in was very quick and easy. Staff was extremely friendly and helpful. Pool temperature is nice and warm. We went to our room and it had not been cleaned from the previous guests. Called down to the front desk and they came up with new keys to a different room a couple doors down. There was a visible leak under the sink in our room. Some hair in the tub and on the walls. Soap scum down the front of the sink. Decent place.

Leisure Family_with_children

8/10

Excellent

27 May 2023

Jas

Friendly staff, very clean rooms... perfect for basic stay.

Leisure Family

6/10

Pleasant

27 May 2023

Harvey

like: the room was spacious, comfortable large bed (king), while the location is on the outskirts of the city there is a nice walking trail beside the lodging which goes into the city (lighting, paved), food in attached restaurant was delicious
dislike: the toilet was quite low
I would have preferred a walk-in shower rather than a tub/shower combination (rather small considering the bathroom was spacious)
There was a chemicl odor in the hallway and the room- tolerable.

Business Partner

10/10

Exceptional

23 May 2023

Veerpal

It’s was convenient cost wise, staff is very friendly and helpful..

6/10

Pleasant

23 May 2023

Verified traveler

Okay place

Staff is nice and helpful but things do not work. The hair dryer in our room did not work, some of the lights were not working. The bathtub was not draining properly. We informed the front desk and were told the maintenance would come and fix the next day. The maintenance did fix the bathtub problem. This place does need a renovation and things could definitely be improved to give the place a better feel. It’s definitely not a 3 star as it is rated. It should be a 2-2.5

Partner

8/10

Excellent

23 May 2023

Jason

Very clean, TV was very small with limited channels and some of the best coffee ever in a hotel.

Business Partner

8/10

Excellent

23 May 2023

Gary

Comfy and clean

Check in was very slow. One person checking in everyone with another just watching. Not sure what was going on, maybe he was training. The hallway on the fourth floor was extremely hot during the day and it was not all that hot outside. In the middle of summer it would be unbearable. They have a pool and there is water down the hall into the elevator. Tile floors and water not a good mix. Maybe a large sign to tell everyone to dry off before leaving the pool area. I have stayed here before and the hotel itself is a nice place to stay. It's clean and comfortable. There's a good restaurant on site and a liquor store as well.

Partner

6/10

Pleasant

23 May 2023

David

There was no housekeeping in our room, even if it says that there is in the expedia hotel description. Check in is too slow and complicated. Hot tub wasn’t working most of the time.

Now the rooms are good and apparently clean. No real complains there. I was just surprised that the room wasn’t made. (That means no coffee refills etc unless you go and ask for it).
I will probably stay again in the future (most options around are really really worse)

2/10

Poor

15 May 2023

CURTIS

I rarely write reviews but I wanted to warn others of this hotel and my terrible experience. I booked this hotel through my RBC Avion card- Expedia travel. When my family arrived at the hotel, they did not have my reservation in their system even though I had the booking confirmation. I showed the front desk person all my info and he basically told me he can’t do anything for me. I phoned my credit card, spoke to multiple people, who all verified the reservation. Also phoned Expedia who confirmed the same thing. The front desk person did not know what he was doing. He called his manager in the phone and she rudely advised that I would have to pay again?! Hours was spent trying to sort this out with no end result. I missed a pre paid excursion (which I lost my money) and we ended up having to book a hotel elsewhere for double the price as it was last minute. I have never been treated so poorly. The management and hotel staff were so disrespectful! I would hate for anyone to have to go through this ordeal. Travel is stressful enough let alone dealing with uncooperative and rude staff. I would also like to mention that I did not get my money back for this hotel. I will keep fighting for it, but I’m exhausted and have spent so many hours already. PLEASE DO NOT BOOK YOUR STAY WITH MOUNTAIN RETREAT IN SQUAMISH!

Leisure Family

8/10

Excellent

15 May 2023

James

air conditioner and frig. noisy disturbed sleep

Leisure Partner

8/10

Excellent

06 May 2023

Karin

Good setup for larger family and a dog and mtn bikes. Sofa-beds best for smaller children but the family suite a great size for more space. Central location. Pool and water slide as added extra.

Leisure Pet

10/10

Exceptional

02 May 2023

Lisa

Staff were amazing checking us in early so we could have a cool place to rest up our puppy. Great room, great place!

Leisure Pet

6/10

Pleasant

01 May 2023

Hassaan

Rooms are clean but oldish building

Leisure Friends

10/10

Exceptional

30 Apr 2023

Adrian

Great property

Leisure Family

4/10

Poor

27 Apr 2023

Jessica

We were put in 3 different rooms in our 1 night stay. 2 of which had mould and 1 that had human hair all over in it and clearly had not been cleaned properly. The receptionist didn’t seem surprised in the slightest about the clump of black mould in our suite. However the staff was accommodating in moving us rooms. We had 2 nights booked and cancelled our second night, will not book here again. However, the independent restaurant in the hotel had lovely food and service.

Leisure Partner

8/10

Excellent

24 Apr 2023

Marilyn

The property was available for a last minute booking. Although it was not downtown, it was convenient for where I needed to be.

Leisure Family

8/10

Excellent

17 Apr 2023

Kelly

Great stay/ clean room

Room was clean and stay was great. Older hotel may need a few upgrades…

Partner

8/10

Excellent

16 Apr 2023

Doreen

My grandchildren had so much fun on the waterslides. IOur rooms were clean, quiet and comfortable. Check in for some unknown reason took extra long even though we were the only ones checking in and our rooms were prepaid. I think they should streamline this process. If they had been busy it would have been a huge problem. Also when I called the front deck approximately 9pm to say our TV wasn't working I was told they said it probably needed reprogramming and unfortunately their would only be someone their ti fix this problem the next day (after we were gone)

Leisure Family_with_children

8/10

Excellent

11 Apr 2023

Pamela

Good

Leisure Partner

10/10

Exceptional

09 Apr 2023

??

.