Name: Arsi Enfi City Beach Hotel
Address: Keykubat Cad. Gullerpinari Mah., 113, Alanya / Antalya, TR

2/10

Poor

11 Feb 2025

Verified traveler

THEY CATCH + LEAVE CATS WITHOUT FOOD OR WATER :(

On arrival at 9pm, I was met with a very hostile receptionist that started shouting at me as I only had a digital reservation. He asked for a printed voucher, which I did not have. Very abusive indeed. I had paid for all inclusive, but the restaurant had closed by 9pm and there was no offer of late soup or even a bit of fruit!

My room smelt of bad fish, caused by water according to them, and most rooms apparently are the same.

Lastly, they caught a poor cat, put it in a cage by the poolside and were going to leave it overnight without food or water. It was screaming and stressed so we, as guests set it free again. For doing that, I was intimidated and bullied by a youngish waiter (F). It was a truly horrible experience.

I would not recommend this awful place to anyone fullstop. I took vids and photos of the distressed cat which I can provide.

It might be cheap there but it is anything but cheerful.

Self

10/10

Exceptional

17 Mar 2024

Gabrielle

I couldnt fault this hotel. Staff helpful, food good, room lovely and cleaned regularly. Nice pool with slide. Great hotel. Only thing is you need a bus to Cleopatra beach

Leisure Self

2/10

Poor

13 Sep 2023

Randall

Despite my Expedia confirmed reservation, I arrived at 01:00 and the hotel had no record of my reservation. They eventually found 1 room substantially inferior to what I paid for, with a window looking into another room, no water pressure in the washroom, and a broken door frame that made it impossible for me to lock the door. I was promised a new room the next day, however it was two more days before the better room appeared. Extra charges for using the safe in the room, no drinking glasses in the room for taking medication, etc., and one lie after another. This is the worst hotel experience I have ever had and would advise others to stay away from this property. They have not refunded the difference in room rates for the two nights I was in the terrible room.

Leisure Self

2/10

Poor

23 Aug 2023

Hatice

Never again !!

It was the worst holiday of a life time , l have read some feedback before but thought perhaps people exaggerated , how wrong l was !

The place wasn’t clean , the staff didn’t care about hygiene, my son who is 14 and some other guests spend a day in hospital with food poisoning.
The food was lower than average when it come to taste and variety . The drinks were served on plastic cups including in diner hall , if you ask a cocktail or any mix you have to describe to staff , half of the time they didn’t listen or used their hands when they were adding the ice cubes. I guess l have some expectations since the hotel was four star rated , l wonder how on earth they managed to get that title .
I am extremely dissatisfied and disappointed , never again .

Friends_and_family Family

4/10

Poor

26 Nov 2022

Mohamed

Very thin walls and narrow corridor, the block I was in looked like a prefabricated construction, I could hear neighbors when they used the bathroom, when they spoke, it felt like they were with me in the room, I could even hear someone snoring at night, the mosque speaker is somewhere above the hotel and it's too loud, not the hotel's fault but it will wake you up, the food is ok but I didn't like table set up.

Leisure Self

6/10

Pleasant

31 Oct 2022

Ekaterina

Good hotel with no intertet

The hotel overall is very comfortable and nice, great pool, lovely breakfasts, perfect location. But the team is lying about the Internet. there is NO and cannot be string Internet in the hotel. they sell the advanced version of the Internet but still and still they are lying. This is a very common thing in Alania and Antalya - there is NO internet in hotels. Please, be aware and just buy local package of mobile data in advance.

Self

10/10

Exceptional

28 Sep 2022

Verified traveler

Great location and great service

Pleasant hotel with friendly staff. Opposite the beach. Modern, clean rooms (I’ve stayed here before and they are the same).
Great location and great service

Self

10/10

Exceptional

25 Mar 2021

Verified traveler

Nice hotel clean good stuff good food and nice area

Business_and_leisure Self

10/10

Exceptional

13 Apr 2019

Afrah

Thanks very much for looking after us and made our

It's been amazing felt we are in our home and stuff is very warm like a family thanks for everybody again

Family

6/10

Pleasant

22 Aug 2018

Tany

Location good, service not so

Booked 3 rooms for 11 days stay, they put us in small rooms away from the main hotel block, very close to the pool and very noisy. Asked to change the rooms, manager only could change it 2 days later. New rooms were ok and bigger but the cleaners were awful, used to take old towels and soaps but not leave new ones.

Hotel is ideally located for all the Antalya sights, word of warning not to get excursions from a guy called Ice in the place 50 metres from the hotel on the right. He promises much but you don't get half of what he says.

Otherwise hotel is ok but Wi-Fi is non existent. Sometimes it works fine like at 1am to 6am other times forget it unless you sit in the small lobby.

8/10

Excellent

21 Jun 2026

Therese

Mycket bra budget hotell med trevlig och bemötande personal. Bra mat, alla 5 pers kunde äta nått, vill man ha lyxigare mat bör man välja annat hotell med annat pris.

Family_with_children

10/10

Exceptional

26 Sep 2025

Alexandra Louise Van

Prima zwembad, eenvoudige maar nette kamer, dicht bij het strand en goed eten

Leisure Self

6/10

Pleasant

26 Jun 2025

idris

Unsere zweite Aufenthalt nach 2 Jahren , möchte erstmal einen großen Respekt an Herrn Aziz und Herrn Ali an der Rezeption zukommen lassen.. während der Mahlzeit sind einige Gäste mit Bikini oder teils nassen Bikini zum Essenaufgetaucht.. management und Personal tat nichts dagegen wir fanden es abstößig. Zum menüausfall es gab immer wieder fast immer wieder die gleichen Menüs Händchen Reis und Kartoffeln Pommes und so weiter da würde ich gerne eine Veränderung unterbreiten... Unser Zimmer war okay bis aufs Bad bzw Dusche die war verstopft wenn man geduscht hat stand man unter Wasser wir haben das gemeldet es wurde sofort ans Telefon gegriffen und versprochen umgehen zu beseitigen aber nach 10 Tagen passierte nichts der gleichen.. 😞Personal Zimmer Personal sind sehr freundlich und sehr zuvorkommend und machen ihren Arbeit entsprechend zufriedenstellen.

6/10

Pleasant

06 May 2025

Henning Jensen

o

6/10

Pleasant

08 Nov 2024

Anne-Sophie

Boende ett dygn

Rummet otroligt fint, fantastisk utsikt.
Tråkiga sällskapsutrymmen.
Tråkigt poolområde.
Frukosten bra.
Middagen ganska tråkig.
Vi kommer inte bo där igen.

Partner

4/10

Poor

19 Aug 2024

Emilija

Vi er ikke fornøyd. Balkongen hadde ikke utsikt, men vi betalte for utsikten, restauranten var rotete og skitten, hotel luktet ubehagelig hele tiden.

Friends_and_family Family

8/10

Excellent

11 Jul 2023

Sarah

Familievenligt

Sengene er ok - ikke helt komfortable. Maden var ikke særlig lækker, dog stort udvalg af salater. Pool området er fint.

Friends_and_family Family

4/10

Poor

12 Dec 2022

Verified traveler

Hayal kırıklığı

Kaldığım odanın banyo penceresi bozuktu , odaya ilk girdiğimde ağır bir koku vardı ilk gece balkon kapısı açık kalmak zorunda kaldı . Ve banyoda sanırım tuvaletten gelen keskin bir koku vardı ne kadar sifon çeksem de resmen banyoya işlemiş bir koku idi elimi lavaboda yıkarken bile durmak çok zordu .internet sadece lobide var , odalar için ekstra ücret ödenmesi gerekliymiş , her şey dahil bir otele internet için ödeme yapmak kadar saçma bir şey olmaması gerekiyor , tavsiye edebileceğim bir otel değil.

Self

8/10

Excellent

26 Nov 2022

Cemil

Otel beklentimin üstünde çıktı personel sıcak kanlı hepsi isini hakkıyla yapan insanlar özellikle resepsiyon cook teşekkür ediyorum.

6/10

Pleasant

26 Sep 2022

Jakob

Die dusche war sehr schlecht. Kaum wasser und es wechselte immer auf heiss/kalt. Auch beim brünneli war der wasserstrahl dünn und spritzig

Business Partner