Name: Sofitel Harbin
Address: 68 Ganshui Road Xiangfang District, Harbin, 150090, CN

10/10

Exceptional

07 Sep 2025

Haoying

My husband and I traveled from Chicago and stayed at this hotel for 8 nights while touring Harbin. We had a wonderful stay experience - very friendly staff, excellent amendities, and super convenient location. All for a very friendly price :) We hope to come back here some day!

Leisure Family

10/10

Exceptional

07 Sep 2025

Haoying

Very nice hotel at a superb price! My husband and I travelled from Chicago. Stayed here for 8 nights. Staff was very friendly and service oriented. It was also situated at an excellent location. We rode the subway to all of the major attractions in the city and north of the river. Across the street from the hotel is a large park lined with old trees providing a good outdoor light exercise environment when we didn't want to go far. Our only suggedtion for the hotel is to add ice machines accessible to guests. We had to ask front desk to bring ice to our room whenever we needed it (free of charge). Other than than this very minor 'flaw', everything was perfect. Thank you -Sofitel in Harbin - for providing us with a wonderful stay experience! We will hopefully see you again soon :)

Leisure Family

10/10

Exceptional

20 Aug 2025

Kirill

Amazing

Business_and_leisure Self

10/10

Exceptional

09 Jan 2025

zhibing

Neighboring shopping centres are highlights. Easily find restaurants with many options

Partner

10/10

Exceptional

09 Nov 2024

Walter

Breakfast was good but no dinner service the only negative thing

6/10

Pleasant

19 Oct 2024

Yat

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.

Leisure Family

8/10

Excellent

18 Aug 2024

Verified traveler

Good location

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.

Partner

8/10

Excellent

26 Dec 2019

Verified traveler

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.

Leisure Family_with_children

10/10

Exceptional

24 Oct 2019

Verified traveler

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.

Friends_and_family Family

10/10

Exceptional

28 Feb 2019

Alexis

A welcoming place to stay

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites.

On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.

Friends

10/10

Exceptional

27 Feb 2019

Richard

Great Harbin hotel!

Great place to stay! This is not near the \"downtown\" area, but still has a lot to offer within walking distance. Staff was extremely helpful!

Family

10/10

Exceptional

21 Jan 2019

Ken

The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.

Leisure Partner

6/10

Pleasant

02 Jan 2019

David

Only booked because of the Name

For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization

Partner

10/10

Exceptional

02 Dec 2018

MOHAMMED RAUFF

Best hotel chain in china

wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.

Family

8/10

Excellent

31 Jul 2018

Verified traveler

Big hotel bit worn but in an interesting localarea

Great staff, though breakfast waiters etc very mechanical.

8/10

Excellent

16 May 2018

Verified traveler

Cheating - paid best view but got worst view room

Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!

6/10

Pleasant

12 May 2018

Verified traveler

No air conditioning at all when room was hot!

I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!

8/10

Excellent

24 Feb 2018

Don

The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.

Family

10/10

Exceptional

30 Jan 2018

David

Amazing luxurious hotel next to shooping mall

As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.

Partner

8/10

Excellent

14 Jan 2018

Karen

Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance.

Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.

Family

10/10

Exceptional

14 Jan 2018

Richard

Excellent hotel which I have remained loyal to...

...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.

8/10

Excellent

02 Jan 2018

HyeonJoo

Good location, service can be improved

Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.

Partner

8/10

Excellent

02 Jan 2018

Verified traveler

Away from city area

Not very near to tourist attraction places but overall environment is peaceful and nice

Family

8/10

Excellent

30 Dec 2017

Karen

Accessible location but terrible traffic all around which makes going to the tourist spots like Sun Island and Central Street a harried experience.

The hotel facilities and amenities are as expected of a 5-star hotel. However, housekeeping did not replenish the complementary items at the mini bar regularly, and left used glasses unwashed. Also, our room was very cold even though the heater was set at maximum; we were given a radiator which made the temperature around the room uneven.

Family

6/10

Pleasant

02 Mar 2017

Jiovani

Nice, but some a bit too pricey.

Nice room and gym. Good service. Wifi was TERRIBLE. But it was relaxing. I'm not sure if the price for two nights that I paid was worth it.

Partner

10/10

Exceptional

07 Feb 2017

Verified traveler

Very good customer care

Staff were very helpful, nice comfortable room, good spa service.

10/10

Exceptional

12 Jan 2017

Jay

We were there for the ice festival and upon returning from our cold day outside, we found our room was freezing. The window had been left open all day by the house keeping staff and it was so cold we could see our breath. We called the front desk and they immediately moved us into an empty room. They quickly and effectively fixed the problem and made us feel comfortable again. Great customer service.

Partner

8/10

Excellent

07 Jan 2017

Verified traveler

Hotel in convenient location, close to shopping ma

Staff helpful and friendly and I would recommend your hotel to friends.

8/10

Excellent

02 Jan 2017

Verified traveler

Good but not clean, not up to intern'l standards

Location wise, Sofitel Wanda was a convenient choice for us as there's a shopping mall with a supermarket adjacent to the property. However, it was quite remote from the city center... took us 15-20 mins to get to the city with traffic (around RMB20 by taxi).

Staff was friendly and very helpful. Although some cannot speak English well, they will get someone who can to serve you.

Breakfast in the main area was just ok, not impressive but not bad either. We stayed in the Club and the lounge was quiet and peaceful with friendly staff. Breakfast choices in the lounge were limited though. If you don't mind the noise from the crowd, 2/F breakfast area is better.

What bothered us the most was the housekeeping service. Although they visited our room everyday, what they did was apparently just replenishing towels and drinking water. We stayed for 6 nights and the shower room was never cleaned up. All the soap stain remained on the glass. Bed sheets had never been changed. There's a drink stain and it was there all the way. We doubted whether we got any fresh sheets when we first arrived. Big disappointment here.

Partner

10/10

Exceptional

01 Dec 2016

daniel

Great happy hour at club lounge! friendly staff

Service was excellent!

Partner

8/10

Excellent

14 Jun 2016

Freq traveler

Nice hotel, bit old

Hotel itself is old, could use a bit renovation. Staff at concierge were nice and helpful. They gave us suggestions for places to see and found a taxi to drive us around so we can see more things in short amount of time. Hotel internet was very slow but we could access gmail which was a nice surprise.

8/10

Excellent

03 Sep 2015

Steve

Sofitel me it's not true

after four weeks in the prairie of China, Inner Mongolia, I could not wait for my Harbin assignment.
I read many reviews (be careful) that discussed the cigar lounge at the hotel along with the shop to purchase said cigars. I am a cigar lover so I booked the hotel. Sadly when I arrived after the flight and taxi experience from Harbin Airport the clerk informed me that there was no cigar shop. Fear not as I
bemoaned my state, the clerk called in the manager. Maggie to the rescue. She walked me some 300 yards to the Wanda Plaza shopping center and a first rate cigar shop! Of course I enjoyed one in their KuBar lounge later in the evening. First rate service from all personnel. Book it.

8/10

Excellent

28 Jan 2015

Bethany

Great for a weekend stay in Harbin

I traveled with a group of 6 to Harbin for a weekend trip to the Ice and snow festivals. The concierge did an excellent job of hooking us up with a van for the weekend at a discounted cost. The rooms were comfortable with all of the rigth amenities. Since we had three rooms between the 6 of us, we noticed that not all of the rooms were designed the same (one of our rooms was lacking a shower and only had a bathtub shower that seemed to leak on the floor), but the other two rooms had showers and bathtubs. We also ate breakfast at the hotel each morning. We enjoyed the breakfast buffet (although the service for beverages was lacking), and while it said breakfast costs was not included, we were not charged at checkout for either meal. We also enjoyed drinks at the hotel bar one evening and thought that the service was fantastic.

Family

4/10

Poor

20 Jan 2015

Matthew

Below standard

The best part about our stay was the friendly staff - especially at the concierge desk. The were very helpful in helping us plan our short stay. However, both rooms we had smelt badly of cigarette smoke but in moderately good condition. The hotel was full and were not prepared for the breakfast rush. The buffet was not re-stocked, they ran out of cutlery and the food was cold. This hotel was well below Sofitel standard.

Family

4/10

Poor

25 Apr 2014

Zoe

struggle to rate

we stayed in 3 different Wanda in 3 cities this trip, though hotels all look great, and some staff are extremely helpful, all the Wanda hotels we stayed share the same policy in switching off individual room temperature control. And most of rooms (for safety reason) do not have windows wide enough for ventilation. Almost every night in Wanda turned into a sleepless night due to winter quilt (already warm spring night) and no adjustable aircon. Sigh.

Family

8/10

Excellent

02 May 2013

Li

Conveniently located in the center of the city.

Convenient and comfortable.

10/10

Exceptional

24 Mar 2013

Timmy51

Outstanding Service

The staff at this hotel is truly world class 5 star. They went out of their way to make my stay a very comfortable and pleasant experience.

The concierge and bell captain had to help me transfer some baggage, but were glad to do so, and it went off smoothly.

My only request would be to add a shaving razor to the in-room toiletry service.

Otherwise, everything was perfect.

6/10

Pleasant

13 Jan 2013

Ice Cold in Harbin

No more than I would expect for the price

I was upgraded to a Club room but the room was no more than good enough. I would have expected music and/or DVD player if I'm paying that much. Only used the club lounge (not bar or restaurants) which was also only adequate. However, the Spanish girl that checked me in and took care of me was a gem, really excellent customer service. Wasted in Harbin.

8/10

Excellent

12 Feb 2011

Indra

Sofitel Wanda Harbin

Hotel is less than what we expect for a SOFITEL.
Got non smoking room which smell after cigarette, relocated after complaining. Hotel is ok for the price we're paying. Good: Next to big shopping mall which is handy for food and souvenir. Bad: Ask concierge for taxi to get to the airport whose driver tried to overcharge. Shall negotiate before we enter the taxi.

10/10

Exceptional

12 Jul 2009

Frequent traveler to China

The best hotel in Harbin

I have been to Harbin several times and stayed at different hotels. There are only two true 5-star hotels in Harbin, Sofitel and Shangri-La. Between the two, Sofitel is newer and conveniently located next to a big and nice shopping mall where you can find McDonald's and KFC. It is not located close to any major tourist attractions but you can take a taxi to the central street for around US$2.

Family

10/10

Exceptional

08 Feb 2026

YING

地點價位CP值高，飯店人員友善。

Self

10/10

Exceptional

26 Jan 2026

YUN CHEN

房間乾淨服務很好

10/10

Exceptional

19 Dec 2025

Pola

Excellent help from duty manager
And paid a bit extra upgrade to the room with bed which is remote control to lift up your legs and head ! It’s so confortable!

Friends_and_family Friends

8/10

Excellent

17 Sep 2025

sujin

완다 플라자 옆에있어서 일박했는데 역시 플라자안엔 없는게 없습니다. 목표에 맞는 위치라 딱이였고, 지하철보단 택시추천합니다. 직원분 친절하셨고, 객실 깨끗했는데 화장실문이 쫌 뻑뻒해서 아쉬웠어요 에어컨 잘되고, 객실 분위기가 가구도 많고 방같은 기분도 들었어요 시내전망였는데 앞에 아파트만보이는 거주지뷰였고 호텔 길건너서 큰 공원있어서 아침산책하기 좋은위치

Friends_and_family Friends

8/10

Excellent

24 Jan 2025

MengChe

服務好

附件購物用餐方便，服務態度好

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

FANGQUN

总体印象

这是一家老牌酒店，风格是我喜欢的一种祝贺，大多来自全球各个角落。

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Lei

良かったです

Leisure Family

10/10

Exceptional

15 Mar 2024

Lei

観光施設まで4km距離遠い点さえ気にしなければ

Business_and_leisure Family

10/10

Exceptional

14 Jan 2020

Albert

Красивый и уютный отель, вкусный завтрак, много фруктов и десертов, очень удобное расположение.

Friends_and_family Family

8/10

Excellent

01 Nov 2019

Verified traveler

Quite area in the night, but we can access to central street by public bus #103 (It takes 10 min on foot for the nearest bus stop for #103). If you go to airport by taxi in the morning on weekday, I recommend you to have some spare time, because of trafic jam.

Leisure Friends