Name: Surestay By Best Western Brunswick
Address: 2300 Perry Lane Road, Brunswick, 31525, US

2/10

Poor

28 Jul 2026

Lance M

Place was dirty, mold in bathroom, dirty sheets, no towels and when we requested towels they were dirty

10/10

Exceptional

23 Jul 2026

Tammy

Great Location and wonderful room

10/10

Exceptional

23 Jul 2026

Rachel

Weather was bad driving thru Georgia. We had to stop for the night. Quick easy affordable for quick need

10/10

Exceptional

12 Jul 2026

Martha Dianne

The front desk staff were very helpful and friendly. The rooms were what we needed for our stay. There were restaurants nearby and convenient shopping. I would return!

Partner

2/10

Poor

06 Jul 2026

scott

when we got there, the room was 92degrees, it took 4 hours to cool. The bathroom had a big hole in the wall, and the shelf was detached from the wall. the toilet would not flush because the chain was broken and we had to put our hands into the tank water to make it flush. I spoke three times to the staff, and one said he was sorry, the others said that nothing could be done. All that was bad enough, but the kicker was that the t.v. was intermittent and would just give a circle and then most of the time say that the router needed to be reset, once again I called (on my cell phone because the phone in the room did not work) the front desk said nothing could be done. we initially stayed there, for the price and breakfast but on Sunday morning when we were checking out, breakfast was not available. my advice, Pay a few dollars more and STAY SOMEWHERE ELSE I did ask for partial refund and you guessed it Nothing could be done

Partner

2/10

Poor

05 Jul 2026

Tiffany

I made a reservation for the Fourth of July weekend
Before I made this reservation I called the hotel to check to see if the pool was available…at that time I was told it was…I asked again and was told yes…Friday I check in…drive around the building to take a look at the pool and it was green and extremely cloudy. But, I could of dealt with that…we were going to the beach with family anyway…
Friday night we get back to the room get settled from the day and see roaches crawling all over the floor. After we killed them and checked ALL our bags and suitcases…I called down to the front desk explained that we are killing roaches and was told there was NOTHING they could do.. that they didn’t have another room available…he told me I could check out and go down the street.. my first problem is WE HAD ROACHES IN OUR ROOM.. My second problem came when he told us there’s was nothing he can do.. he didn’t even offer to come spray the room… the way the economy is these days..i can’t afford to cancel the room wait 3-5 days for a refund and at the same time go to another hotel on a holiday weekend with holiday rates…I am EXTREMELY devastated that this was apart of my holiday weekend with my family

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Patricia

Everything was cool the morning staff was kind of rude but other than that it was good

Self

2/10

Poor

28 Jun 2026

wally

After I checked out, and I drove 2 and a half hours home, I was looking at my bank account and they charged me another $50. I have called several times and know one answers. My attorney will be contacting the corporate office of Best Western.

Family

4/10

Poor

28 Jun 2026

towanna

Mold on chair in room. Had to have someone come twice to fix the ac.

10/10

Exceptional

23 Jun 2026

Gary

When in Brunswick the Sure Stay is always a sure bet. Best value for your money

Partner

2/10

Poor

14 Jun 2026

Lorenzo

Very disrespectful the hold time

Friends_and_family Family

4/10

Poor

14 Jun 2026

kimberly

The mattress was horrible, you could feel the springs with every move. The pool water was green, very out and outdated hotel.

Partner

10/10

Exceptional

13 Jun 2026

ansori

great staff and very friendly

6/10

Pleasant

11 Jun 2026

Jerrold

Needs maintenance. Not all that pleasing a room.

Self

2/10

Poor

06 Jun 2026

sally

Paid online but got to the hotel and had to pay additional 50 dollars at check in and had to wait for the deposit to get back

Friends_and_family Friends

10/10

Exceptional

04 May 2026

johnathan

Clean room, respectful staff, no bugs like other hotels all in all it was great for what we paid , we stayed three days there it was quite and peaceful
No one bothered you at all

Partner

8/10

Excellent

04 May 2026

Glenn

Building old, paint peeling, holes in wall.

Family

8/10

Excellent

28 Apr 2026

Joseph

Rooms need updating and flooring replaced. We were only given 1/3 roll of toilet paper for our overnight stay and no kleenex at all.

Partner

2/10

Poor

22 Apr 2026

Monica

I was nasty

8/10

Excellent

19 Apr 2026

Alisa

Nice staff

Family_with_children

8/10

Excellent

15 Apr 2026

Holly

Comfortable bed. Adequate stay

Partner

6/10

Pleasant

10 Apr 2026

Matthew

The man upfront was very apologetic but it took two room switches and some cardio before getting settled in. First room beds were not made and the second room door battery was dead. The third room The refrigerator would not chill and soured the milk and the towels where more yellow stained than white. Definitely a budget hotel that could use some TLC and upgrades.

2/10

Poor

09 Apr 2026

Scott

Ordered the room through Expedia and unfortunately contacted personnel two times due to the fact of me ordering a room and it was for the next day and I was not going to be in that vicinity due to the fact of picking someone up that was stranded on a bus! I ordered the room and was told there was no occupancies available so therefore I was charged for a room that I never was able to attend to be there cuz I had to get back home and go to work in Clearwater Florida

Business

2/10

Poor

24 Mar 2026

Hannah

The room had holes in the walls, outlets were falling off and there were cockroaches throughout the room. When I tried to check out early due to this they did not want to let me adjust my reservations until I stated I had pictures of the roaches in the room. I checked out the next morning and would never go back here.

Self

4/10

Poor

18 Mar 2026

Lynn

The location is very dated and appears that someone made a poor attempt at updating it.
Water marks on ceiling
Toilet stained orange from rust
Low water pressure, had to wait for toilet toilet to flush
Hair on the sink
Towels extremely worn and stained
Deadbolt did not lock

Partner

2/10

Poor

18 Mar 2026

Ronnie

Room was full of ants had to leaves early did not get a refund for one of the nights.

Friends_and_family Family

2/10

Poor

17 Mar 2026

James

They did not have any accessible rooms when I checked in

Partner

10/10

Exceptional

12 Mar 2026

julene

Friendly staff. Clean room. Just needed a place to sleep. Perfect

2/10

Poor

10 Mar 2026

Jessica

Rooms were dirty. I went to use a wash rag and when i got it Wet there was dirt that came out of it. You could see it running out in the water. That is disgusting also, we're required to give a $50 deposit that we can't get back for 5 to 7 business days after we leave the hotel. That was not told to us prior to Reserving the room. I won't ever stay here again.

Partner

2/10

Poor

19 Feb 2026

Andrea

It was so dirty! We changed rooms initially because the scent os a plug in, left behind by a customer, was so strong we couldn't breathe. We actually took wipes and cleaned the dust off the headboards and end table. The TV channels were statically fuzzy. The shower drain looked like someone spit in it. The sheets were yellow and stained. There was hair on one of my pillows. I actually gave an extra star because there weren't bedbugs or roaches seen. I won't get into the quality of the linens or the \"continental breakfast\".

Friends

2/10

Poor

14 Feb 2026

Valerie

W

6/10

Pleasant

14 Feb 2026

Stephen

You get what you pay for.
Room was adequate.
Towels weren’t great. Heater/AC unit made a lot of noise when running AC.
Bathroom ceiling plaster was pealing off in spots and toilet floor anchors were loose but bathroom was usable
A 6”x6” hole was cut in the ceiling above the bed to maintenance the sprinkler system and the hole was left open. The bathroom door rubbed on the floor which prevented it from fully closing.
Not complaining just stating facts. You have to expect minor issues when the room rate$ is on the low end.

Partner

2/10

Poor

04 Feb 2026

James

We ended up switching rooms. The first room the deadbolt did not work. The ceiling was falling apart. The door handle to the bathroom did not work. The second room the deadbolt didn’t work the heater was broken and noisy. The towels were stained. You could feel the springs in the bed. Woke up at 4 am to find a cockroach on the bed. We left then. For a place associated to Best Western it was disappointing and we will never stay at this chain again

Leisure Family

2/10

Poor

06 Jan 2026

Robyn

The room was absolutely the WORST hotel/motel room I have every visited. The pictures online do not look like what I walked into. I have compiled pictures of my stay and I did not return for the second night. I bought a blanket and pillow and asked for a new sheet so I could sleep 4 hours until I left The room was extremely dirty, sheets were stained, pillow cases stained, mirrors had finger prints all over them, finger prints on the headboard, microwave had food caked on it, dust and cobwebs everywhere, wires hanging from the ceiling where a light use to be, shower head missing and replaced by a detabchable that aims at the wall, shower curtain was stained yellow, door lock safety was broken, curtains were filthy, mold on the door jams and air vents.I will absolutely never stay there again! You should be reported to the health department for the many violations!

10/10

Exceptional

03 Jan 2026

Leslie

Place I stay on my way down to Florida. Clean and safe!

6/10

Pleasant

29 Dec 2025

Margarita

Staff was courteous but we found 2 small roaches in our room.

Leisure Family

4/10

Poor

24 Dec 2025

Allison

Broken beds. Dirty old towels. Bad smell. Old TV. Flashing lights. Poor service. Rude staff.

Business_and_leisure Family_with_children

4/10

Poor

27 Nov 2025

Josh

Room I always try to get a suite or a large room and they said I purchased a reg room. I ordered to pay the difference is there was any and was told they couldn't cancel my reservation which never had that issue in past when I wanted to switch rooms. Had to call Expedia and a rep called them and got same answer so I had to pay for a suite and hopefully get reimbursed or credit for the 1st room. Also the 1st room ac unit did t work and they had no issue putting me in a different room for that but I couldn't pay extra for a comfortable room.

Leisure Partner

6/10

Pleasant

25 Nov 2025

Santos

Everything was great other than we think the air conditioning in our room was broken- pretty hot but we only stayed for one night and otherwise everything else was good.

6/10

Pleasant

20 Nov 2025

Jaimin

drain was not working properly in shower

6/10

Pleasant

09 Nov 2025

Sylvie

La salle de bain est propre, mais aurait besoin d'être rénovée. Trou dans le mur derrière la porte.
De plus, nous avons été dérangé par quelqu'un qui criait à toutes les heures. Une personne malade ou dérangée??

Leisure Partner

8/10

Excellent

09 Nov 2025

Josh

Got a king bed and it was extremely comfortable . Very quiet only complaint would be the Hotel behind this one Guest Cottage is very sketchy.

Self

8/10

Excellent

05 Nov 2025

Edward

I

4/10

Poor

03 Nov 2025

Joseph

TV didn't get a signal, went to call the office but the phone didn't work (no cord). Desk chair was unusable because it tilted uncomfortable forward, no Kleenex, couldn't get the micro wave to work, and the bedspread had a hole in it. Other than that it was fine.

Self

2/10

Poor

30 Oct 2025

Terrance

The room was a complete trash heap. As soon we walked in it smelled a if it had not been opened in months. We had to go to the store to get candles and air freshener. There was mold everywhere black and green. The shower was dirty. The ceiling was full of holes and stains. The bedding had burn holes and stains on it. The bathroom was leaking from somewhere, every time we went in the bathroom the for was wet. The bathroom fan came on the first night it if the blue. We couldn't figure it why or how, couldn't figure out how to turn it off. It stayed on the whole stay. The vent of the fan looked as if it hadn't been cleaned in months. There was rust, hair and mold stuck to the bathroom door jamb. The place was in a convenient location, and the staff were friendly enough, but the nasty room outshined everything! I've got pictures and videos too. Oh there were like 4 cars with people sleeping in them in the small lot. The video shows a lot more of the filth, but expdia has no way for me to upload it.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Serge

Bathroom door si really dirty and bed is very noisy, you can't move without is squeaking

Partner

10/10

Exceptional

20 Oct 2025

Seth

Almost right off i95 amongst other hotels with convenient shopping at Dollar store next door or Aldi across the street, with a few chain restaurants in the area. Very nice and clean rooms with easy access to your vehicle

Business Self

2/10

Poor

20 Oct 2025

Sharon D

I will never stay here again especially with my family. The hotel condition was... I don't have words. I took pictures but no way to post. There were buggers on the bathroom walls all walls were dirty holes in the ceilings, there was barely a breakfast, the milk was spoiled. I would say it's unrateable.

Leisure Family

4/10

Poor

15 Oct 2025

Douglas

saggy mattress, noisy bed frame, broken shower curtain rod

6/10

Pleasant

09 Oct 2025

Susan

Just an average stop over close to the beach. Breakfast not much to speak of.staff was fine.

Leisure Partner

6/10

Pleasant

04 Oct 2025

Paul

Reserved 2 room they were 4 rooms apart. Pool was closed. Bathroom light didn't work in one room. Other rooms lamp was rusted and bathroom wall and door was filthy. One room was missing ice bucket also. Wouldn't recommend nor would I come back

Leisure Family

6/10

Pleasant

30 Sep 2025

James vowles

Good

2/10

Poor

29 Sep 2025

Stormy

ac didnt work, staff wasnt st desk and was very short/coy with me when checking in. front office was 80* inside and room never got below 80 even with ac at fullblast.

Leisure Self

10/10

Exceptional

27 Sep 2025

Donald

They clean everyday

Business Self

2/10

Poor

11 Sep 2025

Jason

Very nasty first room had toilet running over when we walked in!! Then new room they moved us to had mold everywhere body fluids on the head board of the bed ceiling falling in also have lots of pictures to prove this

2/10

Poor

08 Sep 2025

GARY

Worst motel stay ever
No working TV in any room
worst breakfast coffee was terrible
1st room phone did not work
2nd room musty smell

Leisure Self

10/10

Exceptional

08 Jul 2025

Eric

Clean room ,great price, easy find and access to interstate, quiet with no loud riff raff...

Business Self

6/10

Pleasant

01 Jul 2025

Carol

Rooms need to be updated and cleaned. The bed was horrible and the room smelled funny. They were power washing the facility and we had to move from one room to another due to the water in the room. Even the room we had we had to wipe the floor. The rooms have a funny odor.

Leisure Family

6/10

Pleasant

29 Jun 2025

Alain

It’s was a quite place. But I did see a bunch of bugs in the bathroom. Gave my girlfriend the ick

Leisure Partner

8/10

Excellent

16 Jun 2025

Glenn

Room 115, the toilet bowl water was running continuelessly.Would not stop.TV channels very limited.

Leisure Family

4/10

Poor

03 Jun 2025

Varsie

It smelled musty and had roaches

4/10

Poor

28 May 2025

Sandy

Nothing to take about.

Business_and_leisure Family

2/10

Poor

27 May 2025

Shawn

The room that we had reservations for was dirty, there was a hole in the bathroom wall that had a bad musty smell coming from it. I found a plastic straw with want i assumed was coke in it, which we turned over to the receptionist. The tv didnt work. There were cigarette burns all over the bed spread and stains on the sheets. The pool was dirty and it was closed.

Leisure Partner

6/10

Pleasant

26 May 2025

KATHERINE

The bed could have been more comfortable

Partner

2/10

Poor

26 May 2025

Amanda

Do not stay here

I was traveling alone with my two young children and unfortunately had a very unsettling experience. The air conditioning in our first room wasn’t working, so the hotel moved us to another room—which also had AC issues and crumbs in the bed. At that point, I decided it wasn’t worth continuing to switch rooms and tried to make the best of it.

However, around 11 p.m., a man attempted to enter our room. It turned out that the employee who had reassigned us earlier never updated the system, and a second employee had unknowingly given our room to another guest. What made the situation even more frightening was that an employee then came to our door late at night, demanding that I open it.

This experience was extremely stressful and felt very unsafe, especially as a woman traveling with children. I would not recommend this hotel based on the lack of communication, cleanliness, and disregard for guest security.

Friends_and_family Family

2/10

Poor

25 May 2025

Kandy

Horribly stay, thank goodness it was for only one night. Booked this hotel for my birthday weekend due to price and pool. Show up pool is closed but refused me a refund only a 10$ discount!! Next morning contential breakfast was very disappointing, coffee maker out of order, no juice, two bagels, 3 pieces of bread, two tiny muffins and nothing to drink, only kids cereal, just went back to room empty handed and to check out. Will never ever stay again and suggest you don’t either.

8/10

Excellent

11 May 2025

Denise

No coffee

Leisure Self

10/10

Exceptional

11 May 2025

Charqita

Everything was excellent

Friends_and_family Family

2/10

Poor

28 Apr 2025

Jimmy

Roach infested , with mold on the ceiling. Towels are horrible quality. Advertised free breakfast, low quality with not coffee cups or creamer. Requested a room change, promised it would be taken care of. Arrived at the property at 7:00 PM, then being told they are at full capacity and cannot change room.

Business Family

4/10

Poor

21 Apr 2025

Verified traveler

Need to do better!

The air conditioning in the room kept turning off with two different codes… 09, which is indicative of a problem with the temperature sensor and CF, which is indicative of a need to clean the filter, so, the temperature in the room kept getting Hot over and over. Also, the continental breakfast was severely lacking because there were no pastries offered, no fruit offered and I had to ask for coffee cups. Your pancake machine was also broken and there was no juice readily available until management was made aware of it.

Business

10/10

Exceptional

18 Apr 2025

Leslie

Nice place to stop overnight. Very nice staff

Leisure Self

4/10

Poor

13 Apr 2025

Amy

Tub faucet was half attached. Holes in the walls. Tub and toilet not clean -hairs. Staff knocked on door at 5am. Still don’t know why. Coffee was mostly water.

Leisure Partner

6/10

Pleasant

12 Apr 2025

Traci

Upon arrival I noticed it was a bit unkept in the surrounding areas. The property behind the hotel seemed a bit sketchy. Checkin was easy and quick which was nice after an 8 hour drive. The room was in the first floor and was quiet. But apparently they have issues with moisture. Everything that was metal was covered in rust. Lamps, refrigerator, handles on the drawers. The coffee supplied was only decaf and no sugar/creamer. No tissues, just an empty tissue box cover. The bed was comfy tho. But make sure to lock the deadbolt. The housekeeping lady came right in at 930am as my daughter and I were getting ready even though checkout is 11am. For the price of $98 a night I guess I got what I paid for. Probably won't stay there again.

Leisure Family

2/10

Poor

10 Apr 2025

Anthony

A/C didnt work in room and there have been no Cable to the tvs over half a year

2/10

Poor

09 Apr 2025

roger

Tres decevant cafard

Tres déçu ils y avaient des cafard dans la chambre tuer plusieurs le déjeuner rien ne fonctionnait grille pain briser crêpes ne fonctionnait oas redte céréale et mufin

Partner

2/10

Poor

31 Mar 2025

Mark

Do NOT book here. Sleep in your car if that is the only other option. Lousy service. Bad part of town. Literally Brunswick’s worst. Avoid my mistake and go elsewhere. Call the front desk and try to inquire about the facility and you’ll have all you need to know.

Business_and_leisure Self

8/10

Excellent

31 Mar 2025

Brittany

Hotel is decent. The walls were dirty and floors scratched up. Rusty fridge and door knobs on dresser. The beds were comfortable, safe area. Could use a remodel.

Leisure Family

6/10

Pleasant

30 Mar 2025

G. Marian

Adequate stay

A few items needed attending too. No glass pot in the coffee maker. Remote missing batteries and did not work. Heater had a short in the cord. Beds were good for resting and clean. Quiet place

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

Carol

Took over an hour to get my reservation...it was made in Jan but was not at hotel when we arrived. Expedia made it right but it was an inconvenience to stand around waiting to get a room ..in fact the clerk kept telling us we could just pay for our room...which had already been paid in full at time of booking. It was finally resolved but really aggravating.

Business_and_leisure Partner

6/10

Pleasant

25 Feb 2025

mary

Ok for a needed sleep. Front desk was awesome and kind. It is old and not updated. Could be a bit cleaner.

Self

4/10

Poor

12 Feb 2025

Michelle

Our room

There was a swarm of bugs in our room, least a hundred of them. Couldn’t tell what they were. There was a clump of hair in our sink. Gross! Lastly, we were excited to have breakfast. When we got there though, there was no pancakes. Nor was there spoons. Sadly our stay was not a good time.

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Roger

Good value

Leisure Self

10/10

Exceptional

02 Feb 2025

Dave

No elevator so difficult for us with some mobility issues. But managed to get upstairs to room.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Pierre

Clean, convenient and reasonably priced for overnight stay while driving to warmer southern weather

Leisure Partner

6/10

Pleasant

29 Jan 2025

Luis

I enjoyed how quiet the area was, but noticed some debris and hair in the bathroom

Business_and_leisure Family

10/10

Exceptional

27 Jan 2025

JIM

It was nice

Self

8/10

Excellent

23 Jan 2025

Clay

Good stay for the occasion, most of the city is without power so this was a last minute booking

Friends_and_family Family

6/10

Pleasant

17 Jan 2025

Jamie

Had a non-smoking room, but it smelled like cigarette smoke, and there was the odor of marijuana in the hallways.

Self

8/10

Excellent

17 Jan 2025

Roger

Je le recommande

Tout est très bien pour le prix mais un peux plus d'amour. Mais le déjeuner très bon beaucoup de variétés je vais revenir

Partner

10/10

Exceptional

13 Jan 2025

Bryan

Was a bit skeptical reserving this place, but the room we got on the second floor was clean and looks to have been renovated. Slept well there for the night with my kids. Manager was nice, friendly, and very helpful with all of us.

Family_with_children

10/10

Exceptional

12 Jan 2025

Paul

O

Business_and_leisure Self

10/10

Exceptional

12 Jan 2025

Sean

Good stay. Staff helpful
Room comfortable

Friends_and_family Family

8/10

Excellent

09 Jan 2025

Kendall

It’s worth the money I spent

10/10

Exceptional

05 Jan 2025

James

Our room was very clean,beds were soooo comfortable. And the area is really,really quite too.

Partner

10/10

Exceptional

02 Jan 2025

Erin

We stayed here for one night. Beds were confortable.

Leisure Family

8/10

Excellent

26 Dec 2024

Robert

The coffee was the worst I have ever tried to drink. But the breakfast was ok. We were told the toaster was not working properly and my husband's bagel did not cook and mine was burnt. Hoy chocolate was good. Bed was extremely comfortable and bathroom was good.

Leisure Family

10/10

Exceptional

08 Dec 2024

Bradley

Great hospitality aspects!!

Leisure Self

8/10

Excellent

17 Nov 2024

Roberto

Beautiful location and have more variety for breakfast.