Shangri-La Changchun

6/10

Pleasant

16 Sep 2025

Pohui

Bad Timing

The Gym was good, hotel was a bit dated, but the entire area was undergoing construction so it was very difficult to get in/out of the hotel, lots of traffic jams and having to walk through broken concrete. Not a great experience for the price.

Partner

10/10

Exceptional

10 Sep 2025

Wei

The hotel was of very good quality. Clean and convenient to transportation. The staff members were very friendly. We had a pleasant stay.

8/10

Excellent

25 Jun 2025

Michael

Great staff, good room and excellent breakfast.

Leisure Partner

10/10

Exceptional

05 May 2025

Hongwei

Excellent environment and friendly staff.

8/10

Excellent

22 Feb 2025

Man

Easy ride to anywhere in the city, the hotel is dated but in a good condition. Staff are polite but not proactive. Though there are 2 malls next to the hotel, dining options are not that many.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Charwen

Nearby very demure shopping mall and walking streets. Center of city to make your going anywhere easy. Classic fashion interior. Front desk English was good, easy to talking for information about the city.

Leisure Family

10/10

Exceptional

16 Feb 2025

Charwen

It’s old fashion hotel, classic style. Quiet and nice place in the city. Easy to go to anywhere in town. Center of the city. Shopping malls very close by.

Business_and_leisure Partner

10/10

Exceptional

11 Nov 2024

Lorraine

I like the swimming pool and the spa sauna offered to all customers who lived in the hotel .

Leisure Family

8/10

Excellent

22 Oct 2023

Lei

Located in city center, surrounded by shopping malls, tons of restaurants, very convenient.

The entrance gate is \"hidden\", not in the main road; facilities a little old.

Business Self

10/10

Exceptional

20 Jul 2023

GARY

Have stayed here many times. Always good

Business Self

10/10

Exceptional

04 Jan 2022

Robert

great hotel for Changchun

We stayed for 2 nights after 4 nights at a skii trip in Songhua Ski Resort. My youngest son broke his leg skiing, and he had a fresh cast. The hotel was super-accommodating with bedding, and had a complementary wheelchair to use. Breakfast buffet is awesome - one of the best, and I've stayed at all the 5+star major brands in Asia. Location was great for nearby Dongbei food or chinese bbq.

Friends_and_family Family

10/10

Exceptional

22 Oct 2020

Shan

Good hotel

The hotel was good but a little bit old compare to the others

Business

4/10

Poor

26 Sep 2019

Verified traveler

Smells bad near the elevators and sometimes in the room. Smells of smoke and also (apologies) “toilet”.

Toilet in bathroom is too close to shower - nothing to be done about it thought until they decide to renovate again.

Business Self

10/10

Exceptional

23 Sep 2019

Bernard

A great hotel

I enjoyed my stay very much. I loved the comfort and peaceful atmosphere of my room #1620. Excellent, friendly staff.

Friends

10/10

Exceptional

04 Jul 2019

Alexandra

Great for a long business trip!

I stayed here for two weeks for business. The hotel offered everything I needed for a longterm stay: comfort, cleanliness, and friendly employees (Duke! He was amazing! My phone was accidentally left on the room service table and taken away, and Duke handled it and found it! He helped us out a lot of other ways too. Excellent employee). The hotel isn’t in the best area for playing tourist, but that isn’t the hotel’s fault! It’s in a business area and is perfect for someone traveling for work. 10/10

10/10

Exceptional

17 Apr 2019

Verified traveler

Every time I visit Changchun, I won’t even consider to stay other hotels in Changchun. Shangri-La Changchun is the only hotel I prefer. The hotel located in Changchun City Centre. And all Staff are extremely friendly and helpful. Especially Mr ZENG Kaizhao from the reception； Mr LIU Zhizhong from concierge desk; Ms LIU lili at Club Dinning Room. I will definitely recommend this hotel to family, friends and colleagues.

Business Partner

10/10

Exceptional

13 Apr 2019

Kevin

very good service with staff, good location. good breakfast.

Business Self

8/10

Excellent

07 Mar 2019

Amanda

Massage services

Three of us have asked for massage services upon check in, they need to call for outside help and we finally got a call at 650pm for the 7pm appointments. We immediately went downstairs to the spa but needed to wait till 715pm because one of the masseuses was stuck in traffic. We also needed to wait for them outside the rooms to get towels and bedsheets ready. The rooms were tiny and filled with large and small stuffs here and there, no music was played throughout the service. Light was not soothing for a professional massage. Even though we started 15 mins late, two of us ended at original scheduled time. The masseuses were not experienced and it was definitely not a relaxing 90 mins.

Family

10/10

Exceptional

25 Sep 2018

Philip

I went to Changchun for a holiday weekend, and the Shangri-La was a great base. The hotel is beautiful, the room very comfortable, the breakfast buffet is excellent and the gym is good. I didn’t have a chance to use the pool or spa, or to enjoy the lobby bar, all of which looked very good.

The neighbourhood is lively, there are elegant shops and malls, but also some street food and more local life close by. It’s very close to a subway for exploring further.

The service was very well intentioned, with a couple of minor stumbles: at one point three concierges but nobody noticed me to answer a question; my breakfast table was given away while I was getting more food...but as I say overall good and friendly service.

4/10

Poor

16 Sep 2018

Ismo

Good hotel but be carefull not to be charged twice

Basically, good hotel and excellent location. My biggest complaint is that I used Hotels.com reward-night, so my stay was paid. Hotel wanted to charge me full price, and they reserved 200 Euros from my credit card, and still, after 2 weeks, they haven't released it.

Partner

10/10

Exceptional

01 Sep 2018

Mircea

This hotel is up to the highest western standards, great room, great location for Changchun, clean, and excellent breakfast. The lounge was also very well staffed and always had items out for a quick snack, excellent place for working. I also chose this for the gym (stayed for 7 days), which had treadmills, weight-lifting stations, so overall I would definitely stay here again.

8/10

Excellent

20 Aug 2018

Verified traveler

Clean hotel, staff not so good, horrible traffic

It’s not like a typical Shangri-la hotel I stayed at befor, the service at the front desk wasn’t so welcoming, we arrive at around 2am, they might be tired to show their patience. The room is ok, a bit old though. We booked a “big-bed” room, I think it means king size bed, but the bed is made by two twin beds, so there is a gap in the middle which made us no too comfortable. The horrible thing I have to mention is the other day when we want to head to the train station, we waited 20 minutes for the taxi to come, and another 20 minutes to just leave the hotel area. because the traffic around the hotel was so so bad! Especially at the parking entrance, the back gate when people coming off the bus or taxi. So I really suggest you to plan your trip earlier when leaving.

8/10

Excellent

17 Dec 2017

Verified traveler

Nice stay at Shangri-La

It was a decent stay and comfortable one.

Family

8/10

Excellent

24 Jul 2017

Jeanna

Centralised location with great hotel amenities. Received warm and professional services from the service team.

8/10

Excellent

06 Jun 2017

MEI SZE

Nice hotel

Overall it's a nice hotel with great location and nice room just you don't feel from the lobby but it's okay.

8/10

Excellent

23 Jan 2017

Joe

Hotel has remodeled rooms.

I stay at this Shangri-la hotel twice a year. And finally, the rooms have been remodeled. (At least the ones I've stayed in.) Thus, rooms are now nice, fresh and comfortable. The buffets are still tasty. Breakfast buffets cost RMB137 and lunch buffets RMB167. (US$1 = RMB6.9.) Hotel's location is excellent. It's smack in the middle of downtown. Bank of China is close. Starbucks is right across the street, and KFC is nearby. From airport to hotel, taxi will cost you RMB100-120. From Changchun West rail station to hotel will cost about RMB30.

10/10

Exceptional

19 Nov 2016

John

Likely the best choice in Changchun

Excellent all around. Amazing well equipped gym and complimentary spa. Clean modern rooms and very friendly and attentive staff. Will definitely be back!

6/10

Pleasant

14 Jul 2016

Verified traveler

Standards Falling......

Horizon Club on the usual 22nd Floor was closed whilst under renovation....i.e. noisy drilling and hammering going on and vibrating throughout the hotel all day from around 0700.

Horizon Club breakfast/tea room temporarily moved to 3rd Floor in a small function room and was very cramped and no view to outside. Disappointing.

Concierge staff are unhelpful !

10/10

Exceptional

16 May 2016

Verified traveler

Great hotel

It was pleasant and I enjoyed my stay!

2/10

Poor

28 Feb 2016

Bernd

Never again

The service was bad. The restaurant was crowded and smelly. Water dripped from the ceiling in the bathroom, so I had to change rooms mid night.

8/10

Excellent

26 Jan 2016

Joe

Buffet breakfast was great

The buffet breakfast was great, one of the best I've ever had. It cost RMB137 (US$1 = RMB6.6.)

Although the room was comfortable, it could have used a refreshing. Wifi wasn't so good in certain parts of the room. So I went to business center, where it worked fine. It was no problem.

Fitness facility was fully equipped, and there was a good indoor pool for swimming laps.

6/10

Pleasant

15 Dec 2015

Huei

Acceptable only whilst a little disappointed

Not up to Shangri-La's standard

8/10

Excellent

30 Sep 2015

Verified traveler

Nice but with a few nitpicks.

They didn't bring the fruit on the second day. The Horizon Club benefits were good, but during the happy hour they should have a more varied selection. Also, besides the Horizon Club benefits this hotel is just nice rooms and nothing much else. We were also surprised that the health club did not let us borrow clothes.

Partner

8/10

Excellent

17 Sep 2015

J

Reasonable downtown hotel

The area is crowded therefore not convenient to get in and out. Also crowded around the hotel, The inside of room is pretty old and shows everywhere. It's a reasonable hotel, but not I expected for a 5-star hotel. The hotel second floor is like a warehouse, not a good fit for the hotel and probably shouldn't open to visitors.

10/10

Exceptional

10 Aug 2015

Barry

Currently The Best Choice in Changchun

My wife and I stayed at the Shangri-La hotel in Changchun for four nights at the beginning of August, 2015. Overall, our stay was very pleasant. The hotel is a solid four to five star hotel with all the amenities you would expect from an upscale property. I reserved my room and rate using Hotels.com in the United States. The hotel is business, traditional, and our room was very comfortable and well appointed. We were very pleased with the cleanliness and comfort of our room. There was an adequate number of electrical outlets for us to recharge and plug in our cellphones, iPads, and laptops. There was free wireless Internet access in the room and on the first floor. The Internet speed and reliability was very good for a hotel in China. The hotel had a well-equipped fitness center and a terrific breakfast buffet in the main restaurant on the first floor. It is a combination of Western and Chinese foods, with a large variety of food choices. Considering the price, quality, and comfort, this hotel was the right choice for our visit. For now, I believe the Shangri-La Hotel is the best choice for Westerners in Changchun. A new Hyatt Regency will open soon on Renmin Street. This will definitely give the Shangri-La strong competition.

Family

6/10

Pleasant

15 Mar 2015

Guo M.

ok

not too bad, too expensive...............................................................................

10/10

Exceptional

30 Jun 2014

F

Will return

I have stayed in the hotel three times and would return. Great and helpful staff.

10/10

Exceptional

27 Mar 2014

Dacchan

Fantastic Experience

This is a beautiful hotel with great services! My check-in and check-out were prompt and very smooth! The room was amazing, extremely comfortable bed, cleaned/refreshed every day and a good wide selection of tv channels! Also, the staff was very nice and welcoming....couldn't have asked for a better experience! Will be staying there again when i revisit Changchun!

8/10

Excellent

10 Dec 2013

ang

older but quite classy

spacious rooms, exemplary service. Nice lounge with pleasant live entertainment. Great single malt scotch selection. Did not have a chance to try the tea tasting or other special features.

8/10

Excellent

17 Oct 2013

xie

Best hotel in Changchun

It is the best in Changchun but I did think the front desk at check needs to be more professional in terms of not letting people cut in line when I have been waiting in line. The hotel is very nice and the most expensive in Changchun

2/10

Poor

24 Aug 2013

Verified traveler

Worst Shangri-La ever!

It is an awful Shangri-La hotel. It is by far the worst Shangri-La hotel that we have ever stayed. We would suggest that Shangri-La close the hotel.

10/10

Exceptional

02 Sep 2012

BCB

Excellent Changchun hotel

Top notch service, accommodations, and food. This hotel serves the local Volkwagen and Audi plants, and has a large number of German staff, all with very good English language skills.

10/10

Exceptional

21 Nov 2011

Verified traveler

Great stay at the Shangri-La!

Good location downtown. Convienient to everything and great high-end shopping right nerxt door. Service and food were excellent. Highly recomment the Horizon Club for drinks and meals!

10/10

Exceptional

05 Jan 2026

Sau Wun

酒店房間舒適寛敞，乾淨，地理位置於市中心，非常適合出遊人士

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Alain

Perfect service and position in the city

Business

10/10

Exceptional

27 Oct 2025

zhenshu

Good

Business Family

6/10

Pleasant

22 Oct 2025

Shurei

朝食のメニューは、たくさんあって良かった！

Friends_and_family Family

10/10

Exceptional

11 Sep 2025

Kin Sun Kenny

品質酒店

名牌酒店，物有所值

Partner

10/10

Exceptional

11 Apr 2025

AN

中心地に位置するので、大変便利。、

Business

10/10

Exceptional

08 Nov 2024

Minjeong

만족

깨끗하고, 침대가 편안하며, 부대시설이 작지만 알찼습니다. 직원들 모두 친절해서 지내는데 불편함이 없었고, 위치가 번화가와 인접하여 택시를 이용해 이동하는 것도 수월하였습니다. 공항픽업, 수영장, 점심 딤섬뷔페, 조식 등의 서비스를 이용하였고 비용이 합리적이고 훌륭했습니다.

Business