Name: Shangri-la Harbin
Address: 555 Youyi Road, Daoli District, Harbin, 150018, CN

10/10

Exceptional

06 May 2026

Ximao

It's a nice place to stay. Old fashion, elegent, nice service.

Self

8/10

Excellent

19 Jan 2026

Theresa

Staff were friendly and helpful. Good spread of breakfast. Very near to the Shanghai Street Metro station, Songhua river and eateries.

Leisure Family

6/10

Pleasant

12 Jan 2026

Share Lin

Staff is very courteous. The room is a bit old and outdated. Need to be refurbished.. not worth to pay for the room at the rate of the condition .

Leisure Family

6/10

Pleasant

04 Jan 2026

Bo

The hotel facility is too old.

8/10

Excellent

24 Dec 2025

Henry

Very good staff service in helping us check-in, order macdonalds (Vicky Yang) on our behalf, and helping us with luggage queries with Air China. Front counter however can be more proactive as i am left standing there for a few mins b4 i approach them.

Leisure Partner

2/10

Poor

26 Nov 2025

Si

Breakfast experience was terrible, too many disturbing from staff. Hope this part could be improved.

Leisure Family_with_children

2/10

Poor

26 Nov 2025

Yanchao

I had a disappointing Dining Experience here, I booked two rooms with breakfasts for all guests including my 5 year old daughter.
During our breakfast, a staff abruptly approached our table, without any prior explanation, she asked the child's age and height, then immediately walked away. The entire interaction made us feel extremely disrespected, as if we had done something wrong. We already checked in breakfast zone and started the meal, so we do not know what happened?

A few minutes later, the staff returned and informed us that our child's height or age did not meet the hotel's \"child\" criteria, demanding that we pay an additional fee. We expressed understanding of the hotel's policy and our willingness to pay the extra charge. However, as we did not have cash with us at the time, we requested that the amount be charged to our room and settled upon checkout, let us finish the breakfast first. She refused, insisting that we must complete the payment now. Ultimately, we had no choice but to discontinue the breakfast and retrieve our mobile phone from room and make the payment immediately.

Finally, the hotel refund us the extra charge for my daughter after I argued that my reservation receipt mentioned clearly the breakfast for me and my daughter are included. This is reasonable at least.

The service details and staff training is not as good as we expected.

Leisure Family

10/10

Exceptional

30 Oct 2025

Wichit

ห้องพักสะอาด พนักงานดูแลดี อาหารอร่อย

10/10

Exceptional

07 Sep 2025

Jiali

Clean room

Leisure Family

8/10

Excellent

03 Aug 2025

liwen

Amenity was

10/10

Exceptional

28 Jul 2025

Hyeon Seon

Good

6/10

Pleasant

05 Feb 2025

Catherine

The hotel is rundown and needs to be renovated and an uplift. Carpet in room had many stains, bathtub was old, etc

Leisure Friends

10/10

Exceptional

22 Jan 2025

Nicholas

Very helpful staff, great accommodation, location was close to metro station but a bit far from shops and restaurants

Leisure Partner

8/10

Excellent

09 Jan 2025

CHEE YONG

Room Service staff didn't clean the room properly

Leisure Family

8/10

Excellent

30 Dec 2024

Katie Hor Yee

Although this hotel is a bit old, it is well-maintained. Also, it locates beside the Zong Hua Jiang, it is very nice to walk along this beautiful river. The hotel also provides excellent breakfast. I would say its breakfast is one of the best that I had so far in my trips in China.

Leisure Family_with_children

10/10

Exceptional

02 Oct 2024

Bo

Still a great property after many years

Leisure Family

2/10

Poor

21 Jul 2024

Tony

Not a Shangri-La standard

Not a Shangri-la standard at all. The room look old, toiletries sub-standard brand, small TV and not working !!! Poor check in, attending to other things while checking me in. No concierge in helping my luggage. And horrible breakfast ... poor crowd control, squeeze, no service, many unclear table, rude chef (egg station). Super regret staying in this hotel in my first trip to Harbin.

Business

10/10

Exceptional

23 Mar 2024

Xiuling

Highly recommend this great location hotel with friendly staff.

Leisure Family

8/10

Excellent

17 Mar 2024

Lip San

Nice View from the Room.

Leisure Self

10/10

Exceptional

25 Jan 2024

Verified traveler

I like it 😍🐯fun

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

Daniela

Great

10/10

Exceptional

25 Dec 2023

CHEE YONG

The staff there were very helpful n polite

10/10

Exceptional

23 Jul 2023

Gary

I think the property is in a convenient location in Harbin.

Business

10/10

Exceptional

19 Jan 2020

Bonnie

Try their SPA

Close to the river only few minutes walk. Though it’s not close to busy center but taxi is not too expensive.

Self

10/10

Exceptional

18 Jan 2020

DavidH

It is a great hotel, well shangrila-la is a well know brand hotel. We love morning breadfast. And the first day the hotel send us some fruits. Our room has the drinks included... unfortunately we don’t drink alcohol so we didn’t consume the mini fridge.

Leisure Family_with_children

6/10

Pleasant

02 Jan 2020

Caroline

3 hours balckout in the room

The room is good but my son experienced the 3 hours black out in his room.

Friends_and_family Family

8/10

Excellent

31 Dec 2019

Brandon

We had a great stay at the hotel - Kit Gao in particular provided great service and recommendations at the front desk. Thank you very much for your help!

Friends_and_family Family

10/10

Exceptional

18 Oct 2019

chung

Walking distance to river park, nice breakfast, Club guest enjoy private breakfast at club lounge, but food choice is less.

Leisure Family

8/10

Excellent

31 Mar 2019

Verified traveler

Good place to stay

It was good

10/10

Exceptional

23 Feb 2019

Verified traveler

Staff were lovely. Great location, close to everything with great views.

Leisure Family

8/10

Excellent

31 Jan 2019

HonChang

Spacious at the entrance and clean.
At the entrance drop off point..can be congested with vehicles and space is tight.
Although there is often an attendant at the elevator, you still have guest smoking in the elevator...and it was a youngster on the same elevator going up and he had a cigarette on his hand. Wonder why the hotel attendant did not spot him.
The room was too warm and hotel did try to help after we suggested they open the window to get cool air in for a short while. Can maintain nice temp in winter if the curtain is drawn half open to let some coll draft air circulating in the room and turning off the room fan (which is heated) completely.completely.
The buffet breakfast is pricey......but very tasty food are served.
OVERALL A VERY NICE HOTEL TO STAY.

4/10

Poor

21 Jan 2019

Verified traveler

This Shangri-La is disappointing. Compared to other hotels in this chain, it is of poor quality and very overpriced.

4/10

Poor

14 Jan 2019

Verified traveler

This is an older property and the rooms are more like a 3 star motel. Breakfast is mediocre.

10/10

Exceptional

02 Jan 2019

Verified traveler

I liked the atmosphere of the check in and the lobby lounge. The room was nice and clean with a great view across the river to the ice and snow world.

8/10

Excellent

30 Oct 2018

Verified traveler

Good value for money

Good service and great toiletries but the hotel itself is a bit dated

8/10

Excellent

29 Sep 2018

Tom

I don't know if you can call it 5 stars, but it is fair enough to be a good clean hotel.

6/10

Pleasant

12 May 2018

Verified traveler

Perfectly fine stay, but definitely not a five star experience.

10/10

Exceptional

21 Mar 2018

Roger

Great Hotel

This is an excellent place to stay in Harbin. Very friendly staff, high quality amenities, excellent exercise facility, great breakfast with both Western and Chinese flavor. I stay here every time I come to Harbin.

8/10

Excellent

07 Feb 2018

Janice

Adequate

A little dated and rooms are not as large as expected but adequate. Had the filter and humidifier the hotel provided going all night to help cool the room down.

10/10

Exceptional

21 Jan 2018

Verified traveler

Great hotel

Perfect hotel for a quick weekend stay . Loved the lounge access that came with our rolm

8/10

Excellent

17 Jan 2018

Jean

Overall nice hotel

The staff were all very friendly and willing to help with taxis and restaurant suggestions. However, my bathtub was slightly dirty. Also, it was said that for 388 rmb I could have hot pot in the temporary hot pot restaurant but as a guest I’d receive at least 40% off if I dined after the 12th, and I did but didn’t receive the discount.

4/10

Poor

03 Jun 2017

MEI SZE

Overpriced with such old hotel

Harbin Shangri la looks very tired. Wondering they did not do any refurbishment besides the room rate is not cheap.

6/10

Pleasant

02 Apr 2017

Verified traveler

hotel is tired and need room remodeling and maintenance

8/10

Excellent

23 Feb 2017

helen

Excellent staff, good location

I can't believe how nice the staff was here. We were visiting Harbin for the Ice and Snow Festival and celebrating our honeymoon. The staff surprised us with a cake and took pictures with us. The only issue we had was the difficulty regulating the temperature of the room. In the middle of winter, when it's below zero outside, they don't run the AC understandably, but it got very hot and stuffy in the room. If you have a portable humidifier, I recommend bringing it. The location is great for seeing the ice festival attractions.

8/10

Excellent

13 Feb 2017

Verified traveler

Older Hotel but Still Overall Best Choice

Excellent 5-star hotel with good service & central location. The hotel is clearly older & rooms could stand to be updated/renovated. However, condition & cleanliness is quite good. Room temperature was very hot despite setting thermostat lower, but easily corrected by just switching the heat off altogether. Shang Palace restaurant was very tasty. The nicer & newer hotels are in a far location from central area, so this remains the best overall choice within the 5-star hotel class in Harbin.

Partner

8/10

Excellent

13 Feb 2017

LS

Great location, clean and friendly

Very friendly staff, clean and convenient, just like most hotels in China, from my experience, is outdated somewhat, but I would stay there again. Great breakfast!

4/10

Poor

05 Apr 2015

Andy

Very disappointed -- one of the worst stays

This hotel is really disappointing. Our family visited Harbin in 2008 and stayed in this hotel. It was a great experience then, but this hotel has go downhill since then. I wanted to provided the best experience in Harbin so I chose this hotel again. I was totally disappointed in many ways:

1. Service. We booked two rooms. For some reason, only one room received a fruit plate. I talked to the front desk, she refused to provide another plate of fruit and came up with a reason that the other room is not booked as a Golden Circle member. I booked both rooms on Expedia under my name and I am a member. So I had to talk to the manager about it. If you run into staff at the front entrance, they greet you. Elsewhere in the hotel, they walk pass you as if guests don't exist. In 2008, they provided chocolate at turn down service in the evening, that was no more...

2. Hotel. The entire facility is so run down, lack of proper maintenance. My bathroom has several places that wall paper repairs look worse than a motel, bathtub has a black spot that not covered, the outside hallway air vent cover was broken. They really let this place go down hill.

I heard similar stories about other locations of this hotel chain, the entire experience was so disappointing, I feel compelled to share my feedback with the management and with other travelers. Choose another hotel when visit Harbin, seriously!

10/10

Exceptional

06 Mar 2015

Darryl

Excellent Location, Service & Extras

My wife and I stayed at the Shangri-La Hotel in Harbin for 4 nights in late February 2015. We booked the trip to visit the Harbin Ice Festival. We have no regrets about this booking. We stayed in a room which included access to the Horizon Club. The Horizon Club was incredible. It provided us with private Hotel Check In and Check Out, a fabulous Hot and Cold Breakfast Buffet, including made to order omelets ad other egg dishes, Happy Hour cocktails, wine, beer and soft drinks and hot and cold hors d'oeuvres and sweets. The Horizon Club was open from 6:30 a.m. until 11:00 p.m. and provided great views of the city and river. Although English speaking hotel staff was at a minimum, the service was excellent.

Partner

10/10

Exceptional

25 Feb 2015

Jim Dean

Stayed here before, pretty standard 5 star hotel

I think the Shangri-La is the best hotel in Harbin, which does not make it comparable to the Shangri-La in say Hong Kong, however, given it's location, it is a nice comfortable place to stay. The staff is helpful, they have one person on staff (Nuria Martinez) who speaks both Spanish and English and is a great help. I checked in late on the day of my arrival, and although the restaurant was closed, the fellow managing the bar figured out a way to get me a burger and my friend some pot stickers, which we really appreciated, as we were hungry and tired. Nice place, will stay there again in the future.

10/10

Exceptional

23 Feb 2015

Asia lover

Great view

Hotel is in a great location with great views of the river. The hotel staff were just wonderful.

10/10

Exceptional

19 Feb 2015

BC

Shangri-La Harbin Feb 2015

Hotel located in excellent position for Ice & Snow festival, Songhue River and Central Town, all within a short taxi drive. It is modern, spacious and clean. Staff are exceptional, all very pleasant and helpful from Concierge to Restaurant to Room Attendants - could not fault anyone. Food, either Western or Eastern, was excellent. In particular the Concierge was so helpful he became a tourist advisor throughout our stay advising on best time to visit sights and the costs to get there and entrance fees. Restaurant staff remembered you and your likes and dislikes and catered for these. It is not the price you pay but the value of what you get that counts! Fully recommend this hotel.

10/10

Exceptional

04 Feb 2015

Verified traveler

Nice hotel

comfortable bed, good view of river,clean room and good air conditioning, nice Chinese restaurant with good chef and friendly staff, helpful hotel staff

Partner

10/10

Exceptional

19 Jan 2015

Kiwi

Great hotel

Lovely hotel with room overlooking frozen river. Could see Ice Park at night. Very comfortable and clean. Great breakfast.

10/10

Exceptional

15 Jan 2015

Anonymous guest

Frozen

very good the hotel could do with coat of paint
\"good massage\"

8/10

Excellent

18 Sep 2014

katie

Good hotel by the river

Standard hotel if you go by uk standards which made a lovely place to stay. We walked along the river into town everyday. The hotel is well located.

Family

8/10

Excellent

04 Sep 2014

Ben

Excellent hotel, some challenges

Overall a very good stay. I was a little challenged communicating with many of the hotel staff, including the concierge and front desk, with my Mandarin being dysmal and their english, apparently not much better. This became a bit frustrating at times. I would not downgrade a hotel for that reason, but it is a ShangriLa and I expected a little more. Google translate next time.

10/10

Exceptional

06 Apr 2014

Karl

Found a new favorite chain

I had a great experience at this hotel. Nice little touches - fresh flower in room, fruit and snacks... really nice job of good customer service. room was large and well located.

8/10

Excellent

26 Jan 2014

OD

Probably the best hotel in Harbin

we stayed for the ice and snow festival in Harbin at january 2014 and since there was no rooms avaliable in shangrila for 3 nights we stayed the first night somewhere else and the rest at shangrila. the hotel was great, clean and comfortable, though a little bit far from restaurants and things to do. Room is also a bit smaller than usual china hotels of this rate...i think this is the best hotel to stay while in harbin, a bit pricy but other hotels we tried looked really lame and the one we stayed at was also not cheap but really not even close to the shangrila level

Family

10/10

Exceptional

19 Jan 2014

Verified traveler

outstanding service great hotel

brilliant lcoation and all the hotel staff spoke great english. would definitely stay here again if I went back to Harbin.

Family

10/10

Exceptional

14 Jan 2014

Adrian

Very convenient location for all activities

All hotel staff were excellent, they could not do enough for us. The food was great, the ice restaurant is a must.

8/10

Excellent

14 Jan 2014

Machichi

Our stay in Harbin

Very clean rooms. Nice and polite staff. Taxi staff from hotel excellent service. Our driver took us to different places, was always on time and waited for us. Good price for the service. About 10/hour. Wish hotel includes free breakfast for the price paid. Good location to Ice and snow parks.

Family

8/10

Excellent

13 Jan 2014

Gail

Harbin Ice Festival and Hotels

We chose this hotel as it appeared to be close to the winter river activities and Ice festival. In fact it proved to be isolated from the winter action. Most activities surrounded the Russian quarter and finding taxis back to the hotel proved to be a challenge at peak hours for a family of four. However having said that the Hotel staff and facilities were great despite the rooms being rather compact.

8/10

Excellent

06 Jan 2014

Kristine

Great location

Great location- right beside Songhua river. Within the hotel, we loved the fitness center and indoor pool, staff there were friendly and facilities were new. We were impressed!

Partner

10/10

Exceptional

31 Oct 2013

Verified traveler

Well presented hotel

A good stay. Lucky I chose such a fine hotel on my first trip to harbin as I was banned from leaving the hotel by my employer when the smog eclipsed the WHO upper level for safe air by 40 (forty) and visibility was down to 5 or less metres. It was no hardship being trapped in this hotel.

10/10

Exceptional

27 Oct 2013

Mia

Beautiful hotel, great service

Shangri-la must be one of the nicest hotels in Harbin. Gorgeous interior; comfortable, clean and spacious rooms; excellent service, if a bit smothering at times. For westerners looking for a luxurious \"home base\" while in Harbin with all of the amenities that they're accustomed to back in Europe or the U.S., this is definitely the place to go. Right next to Zhongyang Dajie, where all of the old Russian architecture and cobbled streets are, and of course in the same area as Sun Island and the flood memorial. I had a wonderful stay!

10/10

Exceptional

15 Jul 2013

Daniel

Great Hotel!

Excellent staff, great room and great location.

8/10

Excellent

17 Jun 2013

Robin

Welcome relief

It was a nice change of pace to stay here. The hotel was very nice and the rooms comfortable beds after a long day of business.

10/10

Exceptional

09 Apr 2013

miserie

Good choice

well maintained, clean & friendly services. convenient location.

8/10

Excellent

18 Feb 2013

Dave

Great.Service will make you want to come back

This property may be dated but their attention to customer service is outstanding.
From the check in procedures in the room to the waiters at breakfast, every one had a smile and worked efficiently.
The Ice Bar was unique and very cool, or should I say cold. :)

8/10

Excellent

15 Feb 2013

David

Ice Palace

This hotel is convenient to the Ice and Snow Festival and other places of interest.
While it is dated, it is a very well managed. The service was excellent at every point of contact.
Their Ice Bar and Ice Palace was a unique experience. If you are traveling to Harbin during the festival and want to dine at the Ice Palace, make a reservation in advance. There are only a couple of tables and it was completely booked during our stay

Family

8/10

Excellent

17 Jan 2013

James

Excellent Hotel in Far North of China

Excellent hotel and staff. Not up to standard of Shangri-La Singapore for instance but this was Harbin! Food excellent and plentiful, room adequate and immaculately clean. Only real criticism would be lack of adequate sundries shop: we would have loved to buy books on Harbin and the Ice and Snow Festival, but nothing available.

10/10

Exceptional

02 Dec 2012

Teresa

Facilities: Above average; Value: Affordable; Service: Professional; Cleanliness: Spotless;

6/10

Pleasant

15 Feb 2011

Mike

An Excellent NON-International 5 Star Hotel (see my review #7)

Let me cut to the Chase. . .
1) Hotel Airport Pick-up for two - Good!
2) Hotel Check-In in Room - Good!
4) Hotel help with Lost Luggage - Terrible! Wanted to charge us $700.CNY for just helping with locating the luggage. Was told several times in the next 48hrs by many different staff members, with very very little english, that they found it, didn't find it yet, found it, didn't find found it, it's on the next flight out, No, I'm sorry it's the next flight out, no, no, I'm sorry it's the next flight. They were lying right up to the Manager of the Shangri-La Hotel. What a shame.
5) Information when requested, Terrible! I was not sure if breakfast was included with the Hotel Room Rate so when we first arrived I asked if breakfast was included with the rate, they replied your rate is for two people and you'd have to pay for your daughters meals. We said sure, no problem. They charged us for all three breakfasts each of the five days we were there. Very Very upsetting.
6) Booking Tour Guide, Terrible! We called Hotel Guest Relations and spoke with \"Crystal\" a week before we arrived to confirm tour-guide services with the Hotel for $400.CNY per day. She reserved a Shangri-La Hotel tour-guide (3 days) for us with a gentleman named Hurbert. We show up in the morning to meet our wonderful guide and we are told we have no reservations and Crystal and Hurbert are off for a holiday.
7) Spoken English: Next to None! Should Not Be Called an International Hotel.
nomorespacetocontinue.

Family

10/10

Exceptional

05 Feb 2011

hobo0640

Great location for Snow and Ice Festival

We spent 4 nights here. Rooms were excellent, clean, comfortable with everything in working order. Just slightly dated. Quiet hotel. Excellent housekeeping. English speaking staff, very professional and friendly. No issues with hotel bill. Cabs from hotel are plenty, getting a cab to take you back at a fair price is slightly more difficult as the fare is so low and not worth their effort during the Festival. Hotel is right on river, there is a very nice riverwalk that will take you down to Central Street (good 20 min walk). We took cab to the Ice Festival, didn't keep cab waiting. If you're slightly adventurous, try the walk back to hotel at nite, takes about 25 minutes. Dress very warmly as temperatures consistently -20 to 25 degrees celsius. Ice bar was very cool. Again, need to dress warmly or you won't be able to enjoy your drink. Very few restaurants nearby so plan accordingly.

10/10

Exceptional

25 Jan 2011

Greg

Harbin Winter Ice Festival

Great experience and would highly recommend the ice sculptures, ice lights and Tiger park to others. Just need one day to see all.

Family