Name: Intercontinental Jiuzhai Paradise
Address: Gan Hai Zi, Zhang Zha Town, Jiuzhaigou, CN

6/10

Pleasant

03 Dec 2025

Chern Chern

I feel a bit upset and disappointed of choosing this hotel because the variety of restaurant is limited, only 1, also I paid extra for the mountain view but I only get small little part of mountain view, instead in front of me is all trees not the mountain view.

Leisure Family

10/10

Exceptional

26 Oct 2025

Kwong Hoe

Wifi too slow

Friends_and_family Family

4/10

Poor

29 Jul 2017

Zhaoyang

Nice structure by baddly maintained

In a wood, very quiet location. Very nice design and structure, especially the huge beautiful outdoor garden with glass roof. However, it is very badly maintained. The room is dirty, especially the bathroom is filthy. The air con doesn't work, even open the patio door at night, the cool air doesn't really cool down the room and the air is stuffy.

Family

10/10

Exceptional

25 Apr 2017

George

Unique decor and surroundings

It is one of a kind, definitely to be experienced. It is the high end hotel in the region, though it may change in the near future with several new constructions going on.

10/10

Exceptional

29 Mar 2017

MAURICIO

Perfect hotel to visit Jiuzhaigou

The hotel is impressing, the decoration of rooms are wonderful. The personal does not have a good level of English language and is difficult to communicate. Breakfast is wonderful because it has windows to a forest...The personal is kind and nice. The Jiuzhaigou park is the most beautiful you can ever see...staying in this hotel is perfect for this visit. Try to stay at least 2 nights.

Partner

10/10

Exceptional

22 Jan 2017

Jayoung

A place where you can find serenity

It's considered to be the best hotel in the area. The view from the hotel and amenities are super amazing. Even tho its far from the airport and far from most of the tourist spots, you can still have an awesome stay here.

Partner

2/10

Poor

01 Nov 2016

Ethel

A hotel that spoilt my holiday

This must be the worst hotel I have ever stayed before. The service is very bad throughout everywhere in this large hotel! Upon arriving at hotel doorstep, male staff (doorman, porter) could not be bothered to help with our luggage nor welcome greeting nor simple guidance to the concierge. On morning of check out, called reception to ask for porter help with luggage from room, were told no staff available. At check-out counter only one staff struggling to attend to guests. She looked so tired and could not be bothered to answer questions from hotel guests. Standard of food and service at restaurants poor and real disappointment after a great day of sightseeing outside. Especially the Chinese restaurant which serves the tasteless and pathetic looking duck soup (to be exact, scraps-of-duck bone soup) at Rmb500 plus is a real rip off. I really regret booking 3 nights stay in this hotel. The experience is so bad I probably will never book another InterContinental Hotel again.

Family

2/10

Poor

31 Oct 2016

Verified traveler

It was a disappointed stay comparing to other Intercontinental Hotel I stay before. The condition of the room is very run down. Next, upon my checking, I show the receptionist and the supervisor my confirmation with Hotel.com, the room is totally paid. They have taken 4 days not able to verify. And ask me to verify with the agent instead. This is totally not accepted. Told the Duty Manager 19 Oct. that I refuse to pay, they have to verify. I left the hotel, however they call me up, and confirm the room is paid.

Partner

10/10

Exceptional

16 Oct 2016

michelle

beatiful hotel spacious room

Large room has a separate lounge area a few steps down from sleeping area and balcony. Large window with forest view. Lovely Tibetan decor low key luxury. bath has shower only. The hotel has spa pool w paid entrance. Buffet has many choices. The main area is noisy with many stores shopping stands,even though it's location is kind of isolated but it is self contained with. Small grocery and clothing store. The only thing I don't like is the high brocasting song in almost all the common areas. Too noisy for my taste. Room is my best resting place, down comforter very comfortable. It was a bit hard to locate the Checkin counter, not obvious. Staff are all very Friendly and helpful. Thoroughly enjoyed the stay. Our flight was delayed 6 hours. One tip is don't prepay at orbitz. If the payment is due at hotel then the hotel can delete the stay. If it is prepaid at orbitz then it is up to orbitz. But the booking was not cancel able till 48 hr before arrival. So we could lose the night if we could arrive. The flight to jiuzhaigou airport is frequently delay or pull back due to weather condition. Mid day flight is usually more reliable.

6/10

Pleasant

22 Aug 2016

ph

Jiuzhaigou Hotel

Brilliant building in a spectacular mountain setting with lovely rooms.
The standard of English in the hotel staff was poor to non-existant. We went with my son who speaks excellent Chinese and without whom we would have been stranded.
Our first bedroom toilet was blocked so we changed room but nobody told anyone so we were accused of being in the wrong room. The hotel would not let me use my credit card to post bills to my room so we paid cash.
The air on did not function in any of the three rooms we had. Lights didn't work and the cleaning staff were hopeless. Plastic bags and crisps under the sofa cushions and black mouldy shower mats. Vacuum cleaners are not used except in severe cases so the rooms are not clean under foot.

The breakfasts were good though the bar/restaurant food was poor. The Sichuan restaurant food was unreservedly exquisite but no order there was delivered correctly.

The hotel is 13 miles from Jiuzhaigou park and the traffic through the town is chaotic. The taxi arranged for the return fare to the park was 150 Kwai and the airport 40 miles away was 260. We though both of these quite reasonable.

We loved the area and all of the Tibetan influence. The hotel was a brilliant design and with accomplished staff would be brilliant. After initial disappointment we still had a good time and finding somewhere better in the area would be hard.

8/10

Excellent

28 Dec 2015

Maya

Interesting stay

This hotel sits inside a huge glass dome, what makes it incredible with the snow and mountain views around. The problem is that the area was extremely cold when we visited and the hotel area wasn't heated (prob impossible as its a huge glass dome) and it was a nightmare. Hysterically cold, the restaurants are freezing which some people may think as part of the experience, for me it was a nightmare. Personally, I wouldn't go there in winter time.

8/10

Excellent

03 Oct 2015

Verified traveler

Overall, the property is beautiful. However, they need to improve on both housekeeping and room service. Our food came luke warm/cold.

Family

6/10

Pleasant

14 Jun 2015

James

Not convenient to JiuZhaiGou Park (nor the airport

I came to JiuZhaiGou to go to the National Park -- which is great, BTW, and is probably why most people come to this area of China. The problem is that the Park is at some distance from the airport, so the obvious choice is either to stay near the park or near the airport. As I often do, I went to Hotels.com to book a room. Only two were listed, and I chose this one, because the blurbs made me think it was near the airport (\"airport shuttle\", etc.); it's not. In fact, I do not know why a hotel would be located where this one is, convenient to neither the park nor the airport -- except that this hotel is a \"resort\", meaning, presumably, that there's stuff to do on the premises. There's not, except for a swimming pool, and three or four very mediocre restaurants.

Hotels.com should sign up a couple more hotels either near the park or on the way from the airport. (Also, because GoogleMaps, along with all other Google things, is blocked in China, I could not find accurate and useful information about the locations.)

6/10

Pleasant

13 Jun 2015

Verified traveler

The best available but lacking

Hotel is pleasant but even in June is was very cold in the restaurants. Food was mediocre especially given the price but there is little choice available nearby. Quality of food at breakfast was poor even Chinese selections. Dinner buffet not much better Nice job with garden interiors;very large hotel. Excellent massage. Great views of snow capped mountains.

Partner

10/10

Exceptional

02 Jun 2015

Brian

Nice secluded location

The hotel is set back from the road quite a bit, you would not know that it's there. It would have been nice to have clearly marked trails for visitors to walk around the vicinity of the hotel, for example down to the shallow lake by the road, but there appears to be none, and the assumption is that people are transported around by vehicles.

6/10

Pleasant

25 May 2015

Chenyu

Not up to the IC standard

Bad things:
First, breakfast is bad. There is no table setting. We have to ambush a server in order to get clean utensils. Food is nowhere near the western standard for a 4-star hotel breakfast. I can see that the hotel tries to cater to the Chinese taste, but the food does not meet the Chinese standard either. Second, there is no good dining choices in the hotel. Since the hotel is located remotely, dining at the hotel seems to be the only choice. However, none of the restaurant is good. The soup at the Sichuan restaurant is not freshly made. The dinner buffet is overpriced. We had wine at the hotpot place, but the waitress only poured us a layer of wine in the glass. Have to be that stingy? We had to leave in the early morning on our last day, so we requested breakfast to-go. Guess what is in the box? A cold cheese sandwich, a mini muffin, cold bread, a milk, and an old orange. Third, the lack of training. When we checked in, none of the staff at the reception greeted us. They were minding their own businesses behind the counter. At other locations, staff are using Wechat on their phones at work. The staff at the buffet place double-charged our bill. People cut the queue in the reception and no one stepped in. This goes on and on. Fourth, poor facilities. Good luck on getting wifi connection at 8PM. No TV signal in the early morning and late evening. Wrong english translation in the elevator. When did people from IC pay their last visit to this hotel?

Family

10/10

Exceptional

26 Apr 2015

Isabelle

Great stay!

Enjoy the stay! However I am surprised that broken bowls & plates are served in their restaurants! The food served over breakfast and room services are cold... Do improve in the dining.

Family

4/10

Poor

09 Apr 2015

Verified traveler

Mixed emotions.

The hotel is very nice, it has great views and good size rooms. However, the rooms were dirty. My kids room had a very dirty carpet, very obvious that it had not been vacuumed. In our room, the bathroom was disgusting. The wall near the toilet was stained, the trim around the bathroom's mirror had old stains of toothpaste. Very dirty bathroom. The breakfast buffet had a small selection of western food, but if you like Chinese food for breakfast, there is plenty of that.

8/10

Excellent

02 Mar 2015

Monica

VERY COLD INSIDE!!!

The hotel was extremely cold (except for the rooms). You do not expect to get to your hotel tired and with very nice installations but cannot walk around and really enjoy because it is as cold as if you were outside!. The hot prsing should not be charge. The stores were over expensive.
The hotel is very nice and rooms are beautiful and comfortable. Love the shows, although again could not stay and watch them all because I was cold.

At the end I expect to get my 4 layers and jackets when I walk in my hotel and relax. The rest was very good including the food. (LOVE HOT POT!)

Family

10/10

Exceptional

05 Jul 2014

Chris

Amazing property

Located in the woods of Jiuzhaigou, you breathe the stunning air of the thousand-year forest right from the balcony of your room. The air and surroundings are absolutely amazing. The hotel is a 30 min drive from the entrance of Jiuzhaigou national Park, which is absolutely gorgeous! Be sure to visit the free shows in the enormous hall of the hotel, which contains a garden and some swans and ducks.

Partner

8/10

Excellent

04 Jul 2014

Cecilia

Best in the county, but not a real 5 star

Big hotel surrounded by beautiful scene. Far away from the Perserve, no shuttle,
The only way to get the Perserve or other place is hiring a private chauffeur.

8/10

Excellent

01 Jul 2014

James

Beautiful hotel but poorly managed

A beautiful facility but there were 2 things that made no sense to us. Even after providing our credit card as a security deposit (the room was already paid for through Expedia), the restaurants would not let us charge meals to our room number. This was most annoying.

The hotel has a beautiful pool, hot tub area and saunas but the pricing makes no sense--128 yuan per person per day. just to go swimming or sit in the hot tub. As a consequence when we used it, there was only one other user. The fee should either be half that or the room rate should be a bit higher and include it as most other fine hotels.

The above 2 things tell me that this hotel is mis-managed.

10/10

Exceptional

26 Apr 2014

Verified traveler

Beautiful hotel

Beautiful hotel at a beautiful location. Excellent service!

8/10

Excellent

18 Nov 2013

Verified traveler

Generally good.

The hall and decoration in the room is amazingly grand and beautiful. But it was quite cold at night because the air conditioning didn't work well. I had to ask for a portable heating machine.

6/10

Pleasant

25 Sep 2013

charlos

InterContinental RESORT JIUZHAI PARADISE

Great place to stay in to see the incredible mountain scenery and hikes. This is not a hotel where many westerners stay.... that said. It is a great Chinese Hotel.

Partner

8/10

Excellent

01 Jul 2013

Enid Zhang

Excellent hotel, a bit too far from attractions

The room is spacious and clean. The bath room has no problem. The food is abundant considering its location of such remote area.

Family

10/10

Exceptional

19 Jun 2013

Nellie

Fabulous view of mountains from bedroom.

Loved the architecture of the building and my allergies were well catered for by the chef.

4/10

Poor

30 May 2013

Jen

legitimately awful and crooked staff

I absolutely would NOT recommend this hotel. The Intercontinental Jiuzhai is a beautiful place to stay (think Disney World, Tibet edition) but customer service is terrible even by Chinese standards.
Positives first: visually impressive building, solid breakfast.
Detractions: guest rooms and residential hallways are a huge dropoff from the lobby/common areas. Hallways are low-ceilinged, dark, and smell musty. NO WIFI in guest rooms and 50 RMB charge per 24 hours for wired internet access in rooms – though this fee is waived if you are a Priority Club Gold or Platinum member. Staff threw MAJOR attitude explaining the situation.

The staff was pretty much the worst thing about the hotel. Policies, if existent, are unenforced. I've written a fuller review on TripAdvisor that you can review to learn about two incidents during our stay. I'd say in general for hotels.com guests though, beware: 1) they may hassle you at check-in, claiming they have no record of your reservation. If they try to then try to extort a deposit out of you, you should refuse. 2) Though the hotel claims to be pretty central, it's a good hour or so from the Jiuzhai aiport. Taxis are available- hotel will charge 400 RMB for an \"official\" car and the unofficial taxi rate is much cheaper. Expect to pay about 100 RMB for a round-trip drop off and pickup to the front gate of Jiuzhaigou park, or about 500 for round-trip to Huanglong Park (it's a 2.5 hour drive each way, through mountains).

Family

10/10

Exceptional

01 Dec 2012

Steff Leo

Heavenly

This would be the best hotel in Jiuzhai. The room, the environment, the restaurant, the cafe, they are all marvelous. Very great experience while staying at this hotel. Will sure be back again. The only downside is that this hotel is situated slightly far away from the town and jiuzhai tourist attraction. A return trip of cab would cost around RMB 120. However, it is easy to get a cab or self owned vehicle outside the hotel. Another thing is, you must watch a Tibetan performance at theater called \"Zang Mi\". It is indeed a great performance. Highly recommended. You can get the ticket at the theater at about RMB150 and they will start selling ticket at about 6.20pm. The show will be performed at 7pm once everyday.

Partner

10/10

Exceptional

18 Jul 2012

Yuval Or

the only part that was problematic was the location of the hotel. It is not located within 2 km from the scenic area' as mentioned in the web site, it is 24 km away...

Family

6/10

Pleasant

21 Jun 2011

Carol

Nice, but not InterContinental

Pros: The best hotel in the area. Nice complex and nice view. Best restaurants in the place. Grocery store and Drugstore on property.
Cons: They didn’t vacuum the carpet during our stay, even when it was obviously dirty. One of the corners in the bathroom seemed to be never cleaned. The check out was so slow that I had to wait 40 minutes in line, although there were only three people in front of me. That was REALLY awful.

Family

2/10

Poor

25 May 2011

Jill

Not ready for prime time

We arrived at the hotel late after a frustrating day of flight delays. When attempting to check in we were informed not only that they had reserved 2 twin rooms for us instead of the king and twin that I had paid for, but that they had no record of being paid by Expedia and that we would have to pay the entire amount again in order to get our keys. Asking for the manager made things worse. She was belligerent and unhelpful. My son, who speaks fluent Mandarin, argued with her for almost an hour, before she agreed to allow us use of the hotel business office. I was able to log on to my Visa account and show her the paid receipt. At that point she stomped off angrily but we were at least given keys to our room. We were not allowed to charge meals to our room for the remainder of our stay. For our entire stay, the rest of the staff either gawked at us or were terrified of us. We were overcharged for tea at one of the restaurants. There was a complete lack of customer service or anyone competent in English. The property is beautiful but these folks are not ready for Westerners.

Family

8/10

Excellent

19 May 2011

Andrew

Great Hotel

The hotel is beautiful. It is probably one of the nicest resorts I have ever stayed at. The multiple restaurants on site are very good...that is important because the resort is far from other parts of the town so you end up eating a lot of meals there. the rooms were beautiful. the only complaint I have is that the shower matt probably should have been changed, it was a bit dirty, but the rest of the room and bathroom were amazing.

Partner

8/10

Excellent

30 Apr 2011

M

Jiuzhaigou Intercontinental Paradise Hotel

This hotel service is very good ... And they can speak English too (although not very fluent).

6/10

Pleasant

03 Jun 2026

Shan Shan

洲際，1間5星級集團式管理酒店，send message幾日都不覆（1. 4/5信息，8/5覆；8/5信息，没回覆，10/5再信息，11/5才回覆）。到埗後問大當職員，原因是相關人士放假。匪夷所思！只有一個人負責回覆信息？另外叫我留電話以便回覆，但留下的香港電話，卻告訴雖然有長途電話功能，但係丁不通。

酒店房內花灑壞了，不能hold在花灑架上，頭部一直跌下來，我們只好拿着沖水。但花灑太重，最後一天花灑跌下來，札到我腳拇指有黑瘀血。

Friends

10/10

Exceptional

06 Aug 2025

WENHAN

穹顶很不错。很有特色

酒店最近几年翻新了，住起来很舒服。

4/10

Poor

24 Oct 2023

Wing Si

房間很污糟

房間很污糟，地毯好像十年未吸過麈一樣。地板很多灰塵，廁所很大臭味，不乾不淨。廁所內冇電掣位插風筒。水龍頭及面盆周邊充滿頑固水卵

Friends_and_family Family

8/10

Excellent

30 Sep 2021

Verified traveler

双卧套房用品不齐全

双卧室套房，外面的浴室没有浴巾，没有任何生活用品，没有吹风筒。双卧室也应该考虑到不一定是一家人，人数可能超过两个人，客厅的各种杯子都只有两个，不太清楚酒店是怎么定义双卧室套房的。服务等等都很好，但是这些细节问题考虑得非常不周到，打了很多次客服电话。

Friends_and_family Friends

2/10

Poor

14 Apr 2017

Hau Ping

Won't be here any more!!!

Absolutely sub standard intercontinental hotel, the bed is harder than wood, breakfast not omelette and tell me fired egg sold out??? Telling me no cuppacino due to no one know how to make it.... no air condition in the room, they are only provide the heater in the room... no bathtub, my balcony door broken, old towel, dirty toilet etc....

6/10

Pleasant

29 Oct 2016

Wai Fun

我已是第二次住宿, 酒店開始老化了, 裝修開始有點破壞, 被單及毛巾偏舊, 洗手間黑暗

Family

8/10

Excellent

25 Sep 2016

旅行者

大型リゾート楽しい

予約した部屋は、最低金額の部屋だったので、部屋は狭く、シャワーのみの部屋でした。暖房は、エアコンのききが悪く寒かったので、フロントに連絡すると赤外線ヒーターを持って来てくれました。その後、冷蔵庫が壊れていたので、結局、別の部屋にアップグレードしてくれました。アップグレードの部屋は広く、シャワーブースとお風呂がありました。暖房は、暖炉風の暖房機が有り、快適になりました。料金は、高くなりますが、1ランク上の部屋を選ぶことをお勧めします。

6/10

Pleasant

16 Aug 2016

kisung

구채구 여행

관광특구로 인해 주위 환경은 좋았으나, 호텔 등급대비 청결상태가 부족함.

Family

6/10

Pleasant

05 Jun 2016

Verified traveler

Hotel confortável mas com muitas restrições

Hotel bom entretanto não havia entretenimento para as crianças, apesar de descrito no site do hotel e mesmo na recepção. As atividades não aconteceram. Piscina somente abria após as 1500 e ainda houve cobrança extra pelo uso da piscina aquecida.

Family

10/10

Exceptional

09 Apr 2016

Verified traveler

在九寨溝設施最齊全，房間窗外都是山景，比溝囗的酒店多了一份寧靜，酒店員工態度友善親切，酒店本身是度假什息的好地方！

2/10

Poor

14 Feb 2016

Verified traveler

予約日程変更に応じてもらえず全額を徴収された

誤って宿泊日を予約してしまい、すぐに変更手続きをお願いしたが予約日程変更に応じてもらえず全額を徴収された。