Valdepalacios

Spain , Toledo
TORRICO, Ctra . De Oropesa A Puente Del Arzobispo, km 9
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5 reviews shown

10/10

Exceptional

20 Jun 2017

Verified traveler

A truly relaxing weekend which we thoroughly enjoyed. Nothing too much trouble for the wonderful receptionist who answered our requests immediately & with a smile. The food overall was excellent but the standard of the breakfast offering needs a little attention for freshness & presentation. We will definitely return to this wonderful place.

Partner

10/10

Exceptional

14 Sep 2025

Gerd

10/10

Exceptional

30 Jun 2024

fernando

Es un lugar precioso y el personal es encantador.

Partner

10/10

Exceptional

20 Jul 2020

Rafael

Experiencia ideal

Hotel ideal para pasar un fin de semana entretenido con muchas actividades. En condiciones normales hay de todo. En época Covid, el spa está cerrado y tampoco es posible montar a caballo, pero las instalaciones son increíbles, el servicio y la comida muy buenos, y el sitio chulisimo. Para repetir.

Friends_and_family Friends

2/10

Poor

11 Mar 2019

Verified traveler

Scandalous!

What could have been a lovely stay turned into a very humiliating and stressful moment due to an unprofessional and rude management.
At the very beginning of our stay, I gave 4 formal “expensive” shirts to the laundry and got them back with two sizes less. After having informed the reception, we received confirmation that I will be compensated for my shirts and that the price of our stay will be decreased accordingly. Despite the fact that I was pissed to have lost 4 shirts due to their fault, the solution sounded fair and we agreed on that and didn’t think about this episode for the rest of our stay.
However, at check-out things turned out differently, the trainee receptionist [who was not speaking English at all] informed us that the management wanted now to send the shirts to their insurance company for assessment and that we will have to deal with the insurance directly as that this was not their problem anymore. The receptionist implied that I was lying about the damage to shirts and I had to try them all in the middle of the reception to proof my good faith! This was a very humiliating moment and ruined completely our stay.
We asked to see the manager but the trainee receptionist told us that she was “not available” although the manager was giving her instructions on the phone. After asking for a discount on the price as agreed at the beginning of our stay they refused. We understood that the manager gave instructions to the receptionist to call the pol

Leisure Partner