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Quality Inn Jacksonville Near I-72

Jacksonville - IL · United States

200 Comfort DriveView location

7.8/10Very good518 Reviews
Cleanliness7.8/107.8
Service8.2/108.2
Comfort8.0/108.0
Condition7.4/107.4
Neighborhood8.2/108.2
Amenities7.4/107.4
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  • Hotels with spa
  • Pet friendly Hotels
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quality Inn Jacksonville Near I-72

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. Get rested, set and ready to go when you stay at our Quality Inn hotel in South Jacksonville, IL.

We are close to several local attractions, including the Dewey Park, Lake Jacksonville, Lincoln Square Shopping Center, Nichols Park and Historic Underground Railroad. Each guest can enjoy our free breakfast, free WiFi, indoor heated pool, a hot tub, exercise room and laundry facility.

Every room comes furnished with a refrigerator, microwave, coffee maker, iron and ironing board. Sign up today for our Choice Privileges program and start earning rewards points with your next stay.

Read more about this hotelShow less

A stay at Quality Inn Jacksonville near I-72 places you in the heart of Jacksonville, within a 10-minute drive of Lake Jacksonville and Illinois College. This hotel is 5.1 mi (8.2 km) from Morgan County Fairgrounds.

Make yourself at home in one of the 70 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.

Conveniences include desks and minibars, as well as phones with free local calls. Featured amenities include a business center, express check-out, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:30 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

Professional property host/manager Pets allowed Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 10.00 per pet, per day
    • Service animals are exempt from fees
    • A late check-out fee will be charged
    • Crib (infant bed) fee: USD 10.0 per night
    • Rollaway bed fee: USD 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Jacksonville Community Park 3.7 km / 2.3 mi
Jacksonville PetSafe Bark Park 4 km / 2.5 mi
Small Eli Ferris Wheel 4.6 km / 2.9 mi
Big Eli Ferris Wheel #17 4.6 km / 2.9 mi
Prairie Land Heritage Museum 4.6 km / 2.9 mi
Lake Jacksonville 4.9 km / 3 mi
David Strawn Art Gallery 5 km / 3.1 mi
Jacksonville Symphony Orchestra 5.3 km / 3.3 mi
Illinois College 6 km / 3.7 mi
Governor Duncan Mansion 6.7 km / 4.1 mi
Morgan County Fairgrounds 8.2 km / 5.1 mi
Passavant Area Hospital 8.9 km / 5.5 mi
Future Champions Sport Complex 9.3 km / 5.8 mi
Woodlawn Farm 12.1 km / 7.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2001
  • Total number of rooms: 70
  • Number of floors (main building): 3
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Room serviceExtra charge
Show 20 more facilities & services
  • Laundry service
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Lift accessExtra charge
  • GymExtra charge
  • BBQ facilities
  • Restaurant
  • Smoking areaExtra charge
  • SaunaExtra charge
  • Hot tub
  • Spa centreExtra charge
  • Breakfast
  • Continental breakfast
  • Non-smoking establishmentExtra charge
  • CanoeingExtra charge
  • FitnessExtra charge
  • Horse ridingExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 26 m²DBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable5 photos

    Quality Inn Jacksonville Near I-72

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 26 m²ROO.H6
    Room AccessiblePhoto unavailable4 photos

    Quality Inn Jacksonville Near I-72

    Room Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Fridge
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 26 m²SUI.NM-7
    SUITE NON SMOKINGPhoto unavailable5 photos

    Quality Inn Jacksonville Near I-72

    SUITE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-7

    Room amenities

    • Fridge
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 Bedroom • 26 m²SUI.NM-6
    SUITE NON SMOKINGPhoto unavailable4 photos

    Quality Inn Jacksonville Near I-72

    SUITE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-6

    Room amenities

    • Fridge
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 26 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable6 photos

    Quality Inn Jacksonville Near I-72

    DOUBLE Accessible KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 26 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable4 photos

    Quality Inn Jacksonville Near I-72

    DOUBLE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wi-fi
    • Fridge
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO KING BEDSDOUBLE • TWO KING BEDS • 1 Bedroom • 26 m²DBL.2K
    DOUBLE TWO KING BEDSPhoto unavailable5 photos

    Quality Inn Jacksonville Near I-72

    DOUBLE TWO KING BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2K

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Quality Inn Jacksonville Near I-72

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 26 m²DBL.NM-6
    DOUBLE NON SMOKINGPhoto unavailable5 photos

    Quality Inn Jacksonville Near I-72

    DOUBLE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-6

    Room amenities

    • Fridge
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quality Inn Jacksonville Near I-72

7.8
Very good
518 Reviews
Cleanliness
7.8 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.4 /10
Neighborhood
8.2 /10
Amenities
7.4 /10
100 reviews shown
6/10
Pleasant
01 Aug 2026
robin
Definitely issues in the room concerning counters. Some had dropped and weren’t connected to the part attached to the wall. Probably not a safety issue.
Problem with internet not working, but desk clerk was able to get me connected by using a different site. Keys didn’t work on outside doors, but that may only be an issue with my keys.
Room was very cheap which may be because of lack of maintenance resources.
Facility was old and has a new facility (sister company Sleep) next door which had many more customers (cars in parking lot).

It’s hard to complain too much considering the price and my expectations based on that price.
6/10
Pleasant
24 Jul 2026
Brandon
Giant roach in the lobby
10/10
Exceptional
22 Jul 2026
Keith
Rooms spacious comfy bed . Ok parking could use bigger tv but works good . I'd stay again if I return to Jacksonville area
10/10
Exceptional
18 Jul 2026
Theresa
Clean room and breakfast
6/10
Pleasant
14 Jul 2026
Tanya
No
2/10
Poor
12 Jul 2026
Nikole
Our stay was extremely disappointing from the moment we arrived.

We had to change rooms twice. The first room had not been properly cleaned, and the second room had a mini fridge that didn’t work. After finally getting into a third room, we discovered the hotel’s amenities were in poor condition as well.

The ice machine was out of order, the vending machine wasn’t even plugged in, and the overall cleanliness of the property was unacceptable. The carpets in the elevator and stairwells were visibly stained and dirty, making the hotel feel neglected and poorly maintained.

For families traveling for events or tournaments, this isn’t what you expect after a long day. Basic cleanliness and working amenities shouldn’t be too much to ask.

Unfortunately, we would not stay here again unless significant improvements are made.
Friends_and_family Family
2/10
Poor
12 Jul 2026
Michael
After checking into our room following a wedding, we discovered multiple serious cleanliness issues. There were cockroaches in the room, other bugs present, and a large stain on the comforter. Due to these unsanitary conditions, we did not feel comfortable staying in the room. I shared the dead cockroach and offered the pictures to the receptionist

Because it was late in the evening after returning from the wedding, we were unexpectedly forced to leave your hotel. This created unnecessary stress and additional expense during what should have been an enjoyable occasion.

We chose Quality Inn expecting a clean, safe, and comfortable room. Unfortunately, that was not the experience we received.

I would appreciate your prompt response regarding this matter.
Family_with_children
4/10
Poor
12 Jul 2026
Andrea
Staff was okay but our room was terrible. The a/c did not work and the drain in the sink was stuck down. Our kids had a great time at the pool though and breakfast was okay. Overall, the stay was pretty well priced but still expected to atleast have air 😅 also, bring snacks because there was no snack machine 😭 BUT it's right beside a gas station.
Friends_and_family Family
8/10
Excellent
29 Jun 2026
Jody
When I arrived, the desk clerk seemed more attentive to the children playing in the lobby than to me. She provided good directions when I said I needed to find a store.
2/10
Poor
21 Jun 2026
Mark
Rooms were not clean. Top cover doesn't get laundered.
8/10
Excellent
11 Jun 2026
DiAnne
Staff was friendly and helpful. Not many breakfast choices, however adequate. Room wss clean, bed was comfortable.
Self
10/10
Exceptional
06 Jun 2026
Joseph
Nice clean location Needs a few places cleaned up. Needed someone to check breakfast Ran out of coffee and biscuits Overall nice and quiet Good value
Family
6/10
Pleasant
05 Jun 2026
Theresa
Easy to get to off of 36 Hw . The rooms are ok, the beds very comfortable.
The bathroom is kind of Clean.
The area around the door inside is gross.
Brown spots & smears & spots all the doorway inside. Only thing on the counter is 1 glass plate with 1 small wrapped bar of soap. The entire place needs painted & refreshed, the coverlets
On both queen beds were all stained, very disappointing.
10/10
Exceptional
01 Jun 2026
Caden
Clean
6/10
Pleasant
24 May 2026
Emily
The bedding is stained and looks like it needs to be tossed out.

The shower appeared as though the lever had been ripped out of the wall and then poorly glued into place.

The staff are kind and truly doing their best with what is available to them.

Management needs to step in and make quite a bit of upgrades and a deep clean.
Self
10/10
Exceptional
22 May 2026
Mark
Overall good place to stay
Self
4/10
Poor
22 May 2026
Peggy
Staff was friendly. Price was great. First room heater did not work. Chair in room torn. Bathroom ceiling patch not holding. 2nd room we were give had torn chair, patched Bathroom ceiling. Shower facet leaked. Beds were comfortable. Carpets need cleaning throughout building. Exercise room equipment was needing repairs. Breakfast was ok.
6/10
Pleasant
16 May 2026
Michelle
Easy to get to from interstate. Needs a good update and deep cleaning. Room smells heavy of smoke.
Family_with_children
10/10
Exceptional
12 May 2026
Magguiely
All perfect!!! Thank You
10/10
Exceptional
11 May 2026
robert
Room was clean and nice enough. Huge whole in the wall behind the door from the door handle that could easily be fixed. Breakfast was free so can’t complain too much but gravy was cold and had to be warmed up in the microwave. Pictures showed a hot tub but it was no longer there.
Family_with_children
8/10
Excellent
08 May 2026
Amanda
The room was clean and spacious. Staff was super friendly. Breakfast was good. We were hoping for eggs and sausage but the biscuits and gravy were good. Parking was spacious. Some of the lights outside were flickering but other than that, felt safe, etc. Overall, we will stay here again if the need arises.
Friends_and_family Family
2/10
Poor
04 May 2026
Frederick
Please check your bed for bed bugs. I picked them up there while staying for the night on a trip out west.
Self
10/10
Exceptional
27 Apr 2026
Bradley
Very quiet even though the occupancy was high.
Friends_and_family Friends
6/10
Pleasant
02 Apr 2026
DOMINIK
Not the best not the worst
Family
10/10
Exceptional
28 Mar 2026
Donielle
Room was easily accessible, pool was convenient and we both slept well in the comfy bed.
Family_with_children
2/10
Poor
09 Mar 2026
Kellen
I will not be staying at this property again and I will 100% be back in this area.
My room smelt of animal urine. My comforter had a large yellow stain on it that had a remnant urine smell. I switched it out for a different blanket. Luckily running the air conditioning a little helped to cycle the urine smell out of the room.
Pet
10/10
Exceptional
02 Mar 2026
William
Clean rooms very friendly people
Self
6/10
Pleasant
16 Feb 2026
Regina
Initial room that we will provide it had mowed so we requested a new room and they were very accommodating for that
Business Family_with_children
4/10
Poor
01 Feb 2026
Janet
First thing we saw a bug run across the floor. Told them when we were leaving the next day and was told they just had someone there to spray a week before.
Leisure Partner
10/10
Exceptional
17 Jan 2026
Bobbi
The pool was warm!! The room was nice and clean .. The water pressure in the showers along with the soap that was free was amazing .. for a cheap rate you couldn’t beat this hotel
Leisure Family
10/10
Exceptional
11 Jan 2026
Emily
The front desk staff was super friendly and welcoming!
Leisure Family_with_children
10/10
Exceptional
11 Jan 2026
Henry
Love the place
10/10
Exceptional
11 Jan 2026
Jim
Staff was very friendly and room was clean and comfortable.
10/10
Exceptional
06 Jan 2026
Eric
Large room in a preferred part of the hotel. Efficient helpful staff. Overall complete satisfaction!!!!
Leisure Family
10/10
Exceptional
05 Jan 2026
Melissa
Everything was great! Room was very clean, bed was totally comfortable. Staff was very professional and friendly.
Self
8/10
Excellent
31 Dec 2025
Theresa
The room was mostly clean. Our stay was comfortable.
10/10
Exceptional
30 Dec 2025
Jim
Good amenities for the cost. Staff was very courteous!
Leisure Family
8/10
Excellent
30 Dec 2025
Theresa
Everything was ok, accept the woman at the desk was very rude. She said that I had reserved 2 rooms. I explained that must be a mistake, I only booked 1 room w/2 queen beds.
She then said that I was wrong, and all she had was a room back by the door. Anyway, everything else was fine. We stay there every trip to Chicago, and they are usually very pleasant.
10/10
Exceptional
27 Dec 2025
Joseph
Quick check in Nice and quiet
Business Partner
6/10
Pleasant
26 Dec 2025
Mike
The staff is always very friendly. Pool is a plus. Room is past needing updated though. The shears are threadbare and tattered. Managers are not checking them out and its obvious. My room didnt have any hand or bath soap at all. Coffee pots are still the old drip single serve.
Leisure Self
8/10
Excellent
10 Dec 2025
Catherine
Room was outdated and in need of repair, but clean and comfortable. Liked that the heater was very quiet. Bed was comfortable and clean. Breakfast was okay. The hot water for tea was not hot. No hot coffee in breakfast room, had to get from lobby. Microwave hardly worked to heat water. Microwave in room did not work well either and had to really slam the microwave door to get it too shut. Overall, for the price, I would stay again.
Partner
10/10
Exceptional
08 Dec 2025
Tammy
Teresa at counter was very helpful. Room was spacious and clean.
10/10
Exceptional
03 Dec 2025
Jeffrey
Clean room friendly staff. East parking. Good bed, plenty pillows and towels. Just really nice as a 3 star hotel
Leisure Family
8/10
Excellent
29 Nov 2025
Mike
Room was clean, staff was very friendly.
Leisure Self
2/10
Poor
23 Nov 2025
James
I booked two rooms for my family coming in from Michigan and Arkansas for a funeral , one family arrived and their room was fine , the other family didn’t arrive till 6:00 am they got to their room it was filthy , had a big red spot on the floor looked like koolaid was spilled then the bed clothing was horrible had stains all over them , they went to the front desk the guy working was very rude , he told my family member there wasn’t anything he could do untill housekeeping came in at 10:30 , they drove all night they were tired and just wanted to shower and grab a couple hours of sleep , they ask for a couple extra towels , the guy working said he didn’t have time and told him to go back to his room ! Very unprofessional !!! But my family member just went back to the room and waited for house keeping ! Which he shouldn’t have had to do !!!
Leisure Family
4/10
Poor
20 Nov 2025
Vickie
Cockroaches in room, had to ask for maid services, after 2 days with none. Continental breakfast wasnt diabetic friendly.. choices were biacuits and gravy, waffles or 2 different cereals. Couldnt use the pool because of private party rental was supposed to be saturday, they didnt show up then all the sudden it was on sunday. Staff was primarly rude when asked anuthing
Leisure Self
10/10
Exceptional
15 Nov 2025
Kristy
Staff was very nice. Room was great. A few things in the room were outdated (fabric on chair needed mending) but that didn’t keep us from having a pleasant stay. Plenty of parking.
Friends_and_family Family
10/10
Exceptional
14 Nov 2025
Vance
Staff was great and a quick check-in.
Self
10/10
Exceptional
13 Nov 2025
Erin
Lady at front desk was very nice. There no foul odor anywhere in the hotel.
6/10
Pleasant
02 Nov 2025
Mike
The room was extremely clean. Pillows needed replaced, carpet around the coffee bar falling down. Holes in the screen. Handprints on the window. Should upgrade the coffee pots too to the Keurig's instead of those old drip things. Breakfast too guys, I've been staying here for over 3 years, it's always been biscuits and canned sausage gravy every morning, its getting old.
Leisure Self
4/10
Poor
20 Oct 2025
Melvin
This is a run down hotel that is in desperate need of repair. The airconditioner didn't work and they couldn't fix it. Nor did they offer a different room. The carpet was worn and dirty. I will not be staying here again.
Leisure Family
4/10
Poor
19 Oct 2025
Robert
We booked a two-night stay and were greeted by very polite and helpful front desk staff, which we appreciated. Unfortunately, the room did not meet expectations. The bathroom shower had mold on the ceiling, and the bathtub looked like it hadn’t been cleaned. The paint near the window was peeling and falling, and above the bed there appeared to have been some repair work done, but the patching job was poorly finished and very noticeable.
While the bed was comfortable, the overall condition of the room was disappointing. We decided to check out the next morning. Unfortunately, I would not recommend staying at this hotel.
Friends_and_family Family
10/10
Exceptional
15 Oct 2025
Angela
Easy check in and out very personable and friendly staff
Leisure Family
2/10
Poor
14 Oct 2025
Perry
I stay here when I come to visit my family and all the rooms the carpet is out dated and dirty , the bathroom got chip paint hanging from ceiling, and ants crawling everywhere you kill 10 and 10more appear
Business_and_leisure Family_with_children
8/10
Excellent
06 Oct 2025
Rebecca
The air conditioning didn't work the first night until we fidgeted with it for some time. The breakfast the first day was good but the 2nd day the food wasn't available due to excess demand that wasn't being met.
Partner
6/10
Pleasant
06 Oct 2025
Steven
Easy parking and close to expressway
Leisure Family
10/10
Exceptional
04 Oct 2025
Jon
Air conditioner wasn't needed. Haven't had breakfast yet.
Leisure Partner
2/10
Poor
04 Oct 2025
Sammy
The guy that checked us in was not friendly at all. Would not recommend this hotel if this is how all the staff behaves. Hopefully this guy was just having a bad day.
6/10
Pleasant
30 Sep 2025
Jayla
The first room I was given had a roach in the fridge. But the awesome person working the front desk moved me to a new room immediately. There was still some type of bugs that may have came through the window. But overall the stay was decent. The staff is always super kind and nice.
Leisure Self
10/10
Exceptional
28 Sep 2025
Penny
It was wonderful ❤️ Our microwave won’t work& housekeeper came in got us brand new one.! Super service. Thank you so much
Leisure Family
4/10
Poor
18 Sep 2025
Ciarra

Service

The concierge was not friendly at all. Made it a little uncomfortable when speaking with him.
Friends_and_family Friends
8/10
Excellent
03 Sep 2025
Stephen
.
4/10
Poor
01 Sep 2025
Lindsay

Needs a little work

There was not a lot of staff and there were ants in the bathroom primarily but also found a couple in the bed. They ended up getting on clothes. The breakfast was not as good as it has been in the past with not much to choose from.
Friends_and_family Family
8/10
Excellent
28 Aug 2025
Anton
Good stay with the kids. Very happy
Leisure Family_with_children
2/10
Poor
27 Aug 2025
Jasmine
Walked in the room and roaches were everywhere!
6/10
Pleasant
24 Aug 2025
Sankar

It’s okay, just clean, need maintenance

It’s smell bad, beds are dirty, some comforters are torn off, need more maintenance.
Breakfast is okay.
Friends_and_family Family
2/10
Poor
19 Aug 2025
Verified traveler

More effort into cleaning the rooms

Hotel was not very clean and it had a lot of Gnats in the room.


Business
10/10
Exceptional
16 Aug 2025
Shayna
It had everything my family needed. The breakfast was nice and staff was friendly.
Business_and_leisure Family_with_children
10/10
Exceptional
13 Aug 2025
Robert
Hot water in the shower wouldn't get hot just warm waiting forever other than that awesome stay
10/10
Exceptional
11 Aug 2025
Jeremy
Staff very nice and very friendly
Leisure Family_with_children
6/10
Pleasant
03 Aug 2025
Mike
The afternoon lady is not very friendly. The room I was in, the shears were so old they were split and thread bare. Mold or something on the ac unit, the laminate on the furniture was peeled off, and in the bathroom the door frame was all rusted. Pool was the attraction as I had my grandson, and he didn't give too squats about the room.
Leisure Family
6/10
Pleasant
03 Aug 2025
Teri
One positive is that the bed was comfortable. Otherwise, the building is run down and the side door didn't lock. It's not in an area with many dining options, or a nice part of town, and we won't stay again.
Partner
2/10
Poor
02 Aug 2025
Renata
Room smelled like mildew, pool have crickets in it. Doors had some kind of mold on them. Don’t recommend
Friends_and_family Family
6/10
Pleasant
29 Jul 2025
Chaney
Room wasnt really up to date. All the handles on the doors inside the room were broken, Hotel is in a great area but it could use some updates.
Leisure Partner
4/10
Poor
20 Jul 2025
Tiffany
The stairs going up to the next floor smelled like marijuana. The place overall inside looks run down.
Leisure Family
10/10
Exceptional
07 Jun 2025
Austin
Friendly, quiet, clean, etc
2/10
Poor
17 May 2025
Carrie
The sheers need replacing as do the curtains. The sheers in our room were in tatters. The curtains could not be moved far enough for privacy. We checked in and left for dinner upon returning watched someone drive a motorcycle into the lobby. My sister went to shower. No hot water. We tried to shower again in the morning. Still no hot water. Commented at check out the clerk was unconcerned shrugging his shoulders and said he had no other complaints. On our week long trip this was the worst hotel we stayed at. Should have paid more and stayed in Springfield.
Leisure Family
10/10
Exceptional
26 Apr 2025
Devon
It was great
10/10
Exceptional
26 Apr 2025
Mark
Nice place,no complaints,would stay again
8/10
Excellent
19 Apr 2025
lucia
Clean room and hotel could use some upgrades. Breakfast was just average.
Leisure Partner
10/10
Exceptional
15 Apr 2025
Lori
Good breakfast...clean room!
Leisure Partner
10/10
Exceptional
12 Apr 2025
Deam
Great
Business Family
2/10
Poor
01 Mar 2025
Justdina
Did not end up staying at this property. The rooms had leftover food on the ground, dust built up on the headboards, fingerprints all over the refrigerator, MOLD growing on the ceiling, COCKROACHES crawling on the walls, linens were horribly dirty and stained, and mystery substances on the walls.
Leisure Family_with_children
4/10
Poor
17 Feb 2025
Ereka
The hotel was clean. The staff thought we checked out. When we returned to our room the money I had in an envelope as missing. When we contacted the manager they said they found the money in the garbage, When they gave it back, almost a hundred dollars was missing out of the envelope. I would not recommend staying here as they have a thief working here. A police report was filed.
Leisure Partner
8/10
Excellent
07 Feb 2025
Linda

Good room

Great staff gave us a good room, close to the lobby and accessible.
Business
8/10
Excellent
28 Jan 2025
Linda

Clean and comfy

Came in so tired that I didn't look around much! The bed was comfortable, the water was hot and the TV was easy to run. I appreciated the extra room to navigate in the accessible room. I did notice that the bottom of the bathroom door had been banged up by someone's wheelchair, but it was nice and clean.
Business
6/10
Pleasant
19 Jan 2025
Sreejith
Good... But could be better.
Business Self
6/10
Pleasant
03 Jan 2025
Mary
Ok place to stay for the price. A bit run down but it worked for the one night I needed to stay in the area. Staff were very nice.
Business Self
10/10
Exceptional
31 Dec 2024
Verified traveler

Nice stay

Clean, quiet, comfortable.
Friends_and_family Family
10/10
Exceptional
28 Dec 2024
Theresa
Nice & clean, excellent amenities in the room. Very comfortable.
Leisure Partner
2/10
Poor
23 Dec 2024
Verified traveler
We were going to stay a night. We kept having issues with our room. We got moved to another room. New different issues wasn’t much of an upgrade as they stated. Shower handle got stuck, bugs, ect, just a lot of issue. They moved us a third time, this room I almost got stuck due to the broken handle in the bathroom. Went to to talk to a manger on Monday morning as I checked out and they didn’t have a manger on staff. They did have a nice breakfast and a nice staff that tried but unfortunately it’s above their pay grade.
10/10
Exceptional
22 Dec 2024
Gina
Location was perfect for me. The area was very quiet and comfortable. Clean with excellent staff.
Leisure Self
8/10
Excellent
16 Dec 2024
Bradley
While the facility seemed a little dated, the staff were professional and very helpful, the building including room were clean and well maintained, very convenient to get to and park, and the bed and pillows were comfortably good.
Leisure Self
10/10
Exceptional
15 Dec 2024
Jillian
We had late check in we were just staying the night from having an early Christmas with my Dad
Friends_and_family Family
10/10
Exceptional
02 Dec 2024
Bobby
Grandkids loved it
10/10
Exceptional
24 Nov 2024
Steven
Room, mattress, excellent.. facility, nice clean, excellent. Only complaint. On 3 rd floor and ice and vending machine was out of order. Had to go to different floor for ice! Will definitlely stay again!
Leisure Self
10/10
Exceptional
24 Nov 2024
Gerald

Holiday Stay

We came in for family Thanksgiving. It was a lovely stay. Very comfortable and exceptionally quiet. We definitely will be back.
Friends_and_family Family
10/10
Exceptional
16 Nov 2024
Michael
Very nice place.
2/10
Poor
15 Oct 2024
William M

Would love a refund!

We went hunting down there and got a room for reserve and insurance just in case we canceled. Tried to cancel at 4 o'clock and they told us we can only do until 3 o'clock so I'm out a $150 sucks.
Friends_and_family Family
10/10
Exceptional
03 Oct 2024
Sherry
Small town,easy to get around. Wonderful hotel.

Location & surroundings

Quality Inn Jacksonville Near I-72
200 Comfort Drive, South Jacksonville, United States

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Quality Inn Jacksonville Near I-72

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