Name: The St. Regis Deer Valley
Address: 2300 Deer Valley Dr E, Park City, 84060, US

10/10

Exceptional

28 Jun 2026

Mercedes

We stayed

10/10

Exceptional

27 Jun 2026

Matthew

The hotel is pristine and an oasis in mountain. We travelled from our Yellowstone trip looking for a comfortable and luxury stay and the hotel exceeded our expectations. I can only imagine how busy and full of life the resort is in winter and is on quiet side over summer. We very much enjoyed our stay and service provided by the staff.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Prakiti

The best st Regis I have ever been to. Staff so efficient. We got upgraded and butler was the most professional guy I have ever met.
Great views and awesome service.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Caroline

Everything was fantastic!
The room was cleaned every day. The staff was so friendly. The spa is closed actually the hot tub sorry for a couple of weeks, but the spa was fantastic and they have designer bags that they sell.

Friends_and_family Friends

8/10

Excellent

19 Apr 2026

Nick

Due to Deer Valley Ski Resort closing earlier than expected because of the warmer than usual temperatures, certain amenities were not open….SPA, Italian On-site restaurant and Skiing itself was closed with-out notice, which impacted our stay and wish we were notified beforehand. The staff was very friendly, and helpful. The complementary shuttle service and staff was very good getting us around town and were attentive.

Partner

10/10

Exceptional

22 Mar 2026

Charles

We had a great 5 day stay in March for skiing, relaxing, and seeing Park City. The mountain view room on 7th floor was amazing. La Stellina and Rime are great restaurants on property. Pool and spa are amazing. Shuttles into Park City are convenient. We had dinner at Riverhorse on Main that the concierge helped arrange.

Partner

10/10

Exceptional

21 Dec 2025

Lindsley

Beautiful place, clean, friendly staff, great location.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Anna

It was amazing, our room was clean and butler service was a wonderful experience!!

Friends_and_family Family

10/10

Exceptional

24 Sep 2025

Matthew

We were upgraded upon arrival and the entire stay was perfect. Quiet rooms, spa and pool experiences were perfect. Beautiful views and shuttle to Park City was so convenient.

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Ryan

Excellent staff top to bottom! First class treatment!

They need to solve the driving back up the mountain to property from Park City problem at gate… pretty stupid to have a guard tell guests they have to use funicular to return but we could drive our vehicle down the mountain no problem from the hotel?!? and the valet actually drove our vehicle back up as we rode the funicular?!?

Also the fine dining option Rime needs some attention to food quality. The Brasserie and poolside offerings were on the money but the ‘fancy’ restaurant was below expectations.

To their credit they did their best to rectify things and we never had any issues at all with any of the servers or staff anywhere in the property. All very nice and worked hard to make things right.

Everything else was phenomenal! Pool, champagne toasts, special animal exhibits, made for an all around high-end experience.

Leisure Partner

8/10

Excellent

31 Aug 2025

Scott

Convienent for deer valley summer concert series, confusion on how to access property

Leisure Family

10/10

Exceptional

31 Aug 2025

Kevin

Excellent!

Friends

10/10

Exceptional

12 Jul 2025

Laura

Over the top beauty & customer service!

One of the best experiences I’ve had. I felt completely taken care of, everyone was kind and made sure you had what you needed to enjoy your stay. I cannot recommend enough!

Friends_and_family Friends

10/10

Exceptional

02 Jun 2025

Ashley

Great property. Ski in ski out was amazing and so convenient.

Leisure Family

10/10

Exceptional

03 May 2025

Negar Gholizadeh

Excellent Customer Service

10/10

Exceptional

30 Apr 2025

Jake

Outstanding excellent customer service gorgeous property!!!

Business_and_leisure Family

10/10

Exceptional

21 Apr 2025

Arthur Johannes

excellent

Business_and_leisure Family_with_children

10/10

Exceptional

15 Feb 2025

Hannah

A very special property. Definitely on par with what one would expect from a solid five-star hotel experience by any standard in any country. Unmatched beauty in setting, delicious dining options, over and above on convenience with regard to ski valet and chauffeur service around Park City. The property and the people bring magic to your stay and offer lots to enjoy for the entire family. Our children loved the smores at night, the fresh popcorn when returning from the slopes, the tiny hotel slippers left for them at turn down, and the absolute radiant kindness from all staff. They are running an elite hospitality program in terms of service and training. Please note that in the US we tip generously for this level of service so one should be prepared and have gratuity on hand at all times. For example, at the end of each day, we felt compelled to tip the ski valet team between $40-$50 for our family of four coming in and out all day. Having the Deer Valley Resort desk located in the building made managing lift tickets, booking ski school and private guides quick and convenient. As always I was appalled by the rudeness of one or two guests but found this resort to attract mostly quietly wealthy, friendly, ski-loving families. We will be returning again and again. Next time I hope to see the continued dedication to improving communication among staff regarding guest requests and maintaining current luxury standards with regard to standard amenities (please new hairdryers 😊).

Leisure Family

10/10

Exceptional

13 Jan 2025

Jacquelyn

One of the best resort experiences, highly recommend.

Leisure Self

10/10

Exceptional

08 Jan 2025

Justin

Yay

6/10

Pleasant

03 Dec 2024

Mark

St Regis is a fantastic global collection of hotels. The SR in Deer Valley must be judged in that light.

Most of the Hotel Staff were delightful people but many of them were less than “St Regis competent,” particularly the concierge team. I don’t think I’ve ever received so much misinformation from a 5-star concierge team in all my travels. I’ve written to both the GM and to St Regis’ CEO about it. It was like the Keystone Cops.

Whomever architected the hotel must have dropped acid beforehand. The flow and the convenience expressed in the floor plan is one of the worst I’ve ever seen. If this sort of thing bothers you, there are plenty of better options in DV.

Beds are an acid test for any hotel. If you can’t get a good night’s sleep, nothing else matters. The SR-DV beds in our room were not full queens and obviously had “vintage” mattresses. The hotel grudgingly gave us a refund of $50 per night, valuing our good sleep at $12 per person per night. The front desk manager tried to welsh on the deal upon departure. He was a real a***ole, the only one I met there. If I were the GM, I’d demote him back to trainee.

There are many great resort hotels in the Park City area. I’d encourage you to go to any of them but the St Regis.

Leisure Family

10/10

Exceptional

03 Oct 2024

Lady Claire

The staff was wonderful. The butler was helpful. Everything was beautiful and lots of food choices

Leisure Family_with_children

10/10

Exceptional

06 Jul 2024

Chad

ew normal problems, but the staff overcame everything and made it perfect.
Special shout out to Spencer, who works at the pool; he’s probably one of the hardest working and most personable guys I’ve ever met. The servers were fun, too, singing happy birthday. We had room service that was so personable- she even wrote a handwritten note. To top it off, private dining was teasing me about being sick and suggested I eat some sugar with my breakfast. This kind of service is what you get at St Regis. A

10/10

Exceptional

12 Apr 2024

Negar Gholizadeh

Great location and excellent customer service.

Family

10/10

Exceptional

07 Apr 2024

Nestor

Great

Leisure Partner

10/10

Exceptional

04 Apr 2024

Julissa

Excellent Location and service!!!!!

10/10

Exceptional

02 Apr 2024

Denise

Beautiful property catering to different age groups.

Leisure Family

6/10

Pleasant

29 Dec 2023

Julian

This is a nice resort but I felt it was a little overpriced. Nothing wrong with it, but at this price point, it was disappointing that parts of the spa were broken/closed for maintenance (despite mandatory $50/day resort fee). The room was nice but the bathroom finishes and fixtures seemed a little but dated for such a high price — everything worked and was clean, but it is easy to be disappointed when the cost is so high compared to other available options in Park City. Nice to have smorea station and wine sabering rituals, but neither of those really seemed to make the price worthwhile either. Overall nice stay, but just not really worth being so expensive compared to a normal hotel.

Leisure Friends

4/10

Poor

11 Dec 2023

Steven

The property is beautiful and had afternoon events for guests like S’mores and hot chocolate.

If you are a morning person forget about a hot shower. You have to wait until enough people use hot water before it circulates through the system. Many items in the room didn’t work. We had to wait for an hour until we received our breakfast and the dining room wasn’t that busy. Overall, it’s not worth the cost to stay there.

Leisure Family_with_children

10/10

Exceptional

15 Oct 2023

Christian

Excelente stay

Amazing place

Partner

6/10

Pleasant

15 Aug 2023

MONIKA

Long wait for checkin. Service at the restaurant was excellent but our steak arrived over cooked twice. Disappointing for a five star hotel.

6/10

Pleasant

16 May 2023

Sonceria

Worthy of repeat visits, with seasonal caution

I have stayed several times at the Saint Regis, and I have come back for good reasons! However, this was my least amenable experience at the hotel. I’m aware it was shoulder season, and both the amenities in the service seemed completely discordant. Essentially, it seemed as though many things have been forgotten… including us! Much of the staff didn’t even know that we were staying at the hotel. Fortunately, I encountered Mike the clubhouse manager by accident, and he was incredibly accommodating, even though he had no idea we were present in his wing of the hotel! The morning coffee bar was late both days and the desk staff did not seem to know proper information regarding seasonal amenities. All together it was strange the degree of disorganization at the hotel seemed to be in.

Friends_and_family Family

10/10

Exceptional

15 May 2023

Deborah

Nice place

Great places today and awesome views. But if you are a coffee drinker, the restaurant does not open until 7 AM and the coffee was not put out at the expected time in the lobby at 6:30 AM.

Business

6/10

Pleasant

02 May 2023

Cynthia

The service at this property does not at all match the price point. Certainly not what you would expect for such an expensive hotel. When we arrived, we had no idea how to get to the check in desk, and the Valet was of 0 help. I asked him if I should check in through the doors by him, he said yes. I go through those doors, no one in sight. I go back out, and he then proceeds to tell me I have to take the funicular up to the main resort on top of the mountain. Ummm, okay why didn't he explain that in the first place? At the pool, there is no signage to explain where the restrooms are. At the champagne tasting at 5:30, we arrived a few min late, and they didn't have any sparkling cider left as we do no drink. When we asked, they said sorry we ran out. They could run back and get more, but nope. The Spa was closed due to a \"leak.\" The make you pay $50/night for parking, which is ridiculous. The body wash was completely empty in the poolside bathroom, so I had to use the shampoo. The lotion dispenser wasn't working properly, so I had to unscrew the lid to use it. It also wasn't labeled lotion vs soap. Barely any vegan options at the restaurants, we went offsite to eat dinner. The hot water for the morning coffee/tea was lukewarm. The place looks nice and nice location to Skiing, but the pricepoint does not at all reflect the service. I get these are small things, but don't charge thousands/night if you can't offer exceptional 5 star service and fix the little things.

Leisure Partner

4/10

Poor

15 Apr 2023

Verified traveler

Worked hard to have a relaxing time

1. Elevator entry/exit smelled like sewage on every floor
2. We got food sickness from expensive Easter Brunch.
3. Our room was not cleaned until 4pm and then by a worker that was sick and coughing all over our room - we left and asked for another room - only option they offered was a non view room or to have it re-cleaned which they did
4. No poolside beverage or food service
5. Spa had leak and entry was a mold remediation area
6. It felt like WORK not vacation bc everything needed an App

Friends_and_family Family

10/10

Exceptional

14 Apr 2023

Scott

absolutely beautiful with the most convenient ski in /ski out ever! The staff are exceptional

Leisure Family

10/10

Exceptional

03 Apr 2023

Zachary

The St. Regis Deer Valley is such a top notch property. Beautiful location and abundantly convenient. The staff was above and beyond. We had one of the best hotel experiences of our lives here.

Leisure Partner

10/10

Exceptional

02 Nov 2022

Susan

Everyone is super accommodating the hotel look great!

Business_and_leisure Partner

10/10

Exceptional

29 Aug 2022

Anna

We had a terrific stay at the St. Regis. We loved how warm and helpful the staff were, and the dog friendliness of the property. The rooms are great- and the hotel amenities are spot on.

Leisure Partner

2/10

Poor

25 Jul 2022

Verified traveler

Very Disappointing

Wow, very dissatisfied with this hotel. I was excepting a much higher level or service and room quality. I had prearranged certain items to be in my room with the concierge via email days prior to arrival. These items were not in the room and I had to call after check-in. No apology from concierge.
Except to call at least two times for any service request (i.e bags delivered to room took two calls and wait over 1 hour, called Valet to retrieve car and waited 45 minutes with no car. Called again and was told, oh we will get it now)
Room not well maintained. Outlet near desk not working and this required lamp to be unplugged in order to use coffee maker. Door frame to patio broke (see pic), and shower wand in shower broke.
Not worth the money and not a 5 star hotel.

Partner

10/10

Exceptional

20 Jun 2022

John

Great place

6/10

Pleasant

20 Apr 2022

Verified traveler

Poor Service!

At basically every touchpoint, the service at the St. Regis Deer Valley was subpar. The exceptions were Rime Restaurant, ski services, and John the shuttle driver (he is a star). For the amount we paid and the classification of the hotel, my husband and I were extremely dissatisfied. Specific examples include:
- Cleanliness: Drinking glasses and trash were strewn about the property, common areas, and pools/hot tubs. I would expect this from a Holiday Inn, not a St. Regis.
- Spa: After paying $130 for a day pass for my husband and myself, all of the women's showers were out of order. I waited for 15 minutes for the shower to heat up, only for it to remain ice cold. Without so much as an apology, I was told they would have to call engineering. Had to cart all of my things upstairs to my room in a robe and then go BACK later to return the robe.
- Room Service: Housekeeping didn't replace drinking glasses and when I called for room service to replace them, they never showed

Needless to say, I canceled my upcoming trip to the St. Regis in Aspen. I'd rather book a 4-5 star hotel elsewhere. By comparison, the Montage in Deer Valley is superior. We won't be going back.

Partner

10/10

Exceptional

17 Dec 2021

Elizabeth Avery

Fantastic! This is a 5-star experience in every way. Service, facilities, rooms, cleanliness... all were fantastic. You don't even have to leave the resort if you don't want to... the dining options are all fantastic. The French Bistro was our fave-- we ate there two nights in a row. The butler service was excellent -- morning coffee to your door is a treat! They do fun extras like hot chocolate and candy bars complimentary. It is SPECTACULAR around the holidays. We have stayed here twice and LOVE IT.

Leisure Partner

10/10

Exceptional

11 Dec 2021

Emily

Our new favorite place

Leisure Partner

10/10

Exceptional

04 Nov 2021

Kathie

This is a lovely hotel. We visited in the off season so there was no snow or skiing. The hotel staff was friendly and warm. The food and drink were quality. The rooms very clean and comfortable.
We took full advantage of the shuttle to town every day. The town of Park city is adorable!
Overall, it was a very relaxing trip. I would love to return during ski season and enjoy the snow.

Leisure Friends

8/10

Excellent

04 Oct 2021

Paige

Fantastic dog friendly luxury resort

The St Regis is a high quality resort with excellent service and is remarkably dog friendly! There was a large wedding party happening on site during our stay which did make the situation a bit unusual and less ideal, but the staff are remarkably attentive!

Business

6/10

Pleasant

20 Sep 2021

Steven Russell

This is a beautiful property in a fantastic location. Overall we liked the staff and physical beauty of the property. The two issues that impacted our feel of the property is with the comfort of the room and the housekeeping intrusions. We had a suite with a sitting room. The couch, chairs and all we straight upright with very little cushion. Perhaps some of the most uncomfortable furniture I have ever sat on. Looks nice just don’t use. On Sun because we had a spa treatment we set up a later checkout. Starting at 8:15 AM housekeeping kept entering the room. They did not knock or ring the doorbell and ignored the privacy light. Glad they didn’t find us in a compromising situation. Overall its nice but there are a couple others that are priced similar that we prefer.

Leisure Partner

8/10

Excellent

26 Jul 2021

Verified traveler

The location and the site itself were breathtaking! The valets were the sweetest and most helpful and made me feel like I was their old friend returning from a long journey. The free room upgrade was pretty sweet too!

Business_and_leisure Self

10/10

Exceptional

08 Jul 2021

Verified traveler

The hotel is located in such a magnificent setting. The staff was outstanding - so hospitable and service oriented. Special shout out to Savina who helped us with several questions we had about our booking, which had been done through Expedia and included various services, which were not initially shown on the hotel's booking confirm. Would definitely return!!

Leisure Friends

10/10

Exceptional

05 Jul 2021

Mark

Amazing hotel

Best hotel experience ever! Could not recommend more!

Friends_and_family Family

10/10

Exceptional

21 Jun 2021

Martin

Nice stay for a destination wedding

Great service - beautiful setting - clean comfortable rooms

Friends_and_family Friends

10/10

Exceptional

14 Jun 2021

Verified traveler

Nice staff

Business_and_leisure Family

10/10

Exceptional

06 Jun 2021

Verified traveler

Beautiful property!

Business_and_leisure Self

8/10

Excellent

24 May 2021

F Bruce

Sink in bathroom was plugged up and did not drain after 20 hours.

Friends_and_family Family

10/10

Exceptional

21 May 2021

Verified traveler

The ambience was perfect for a getwaway from the daily grind. Will definitely go back

Leisure Partner

8/10

Excellent

20 May 2021

Verified traveler

The amazing view of the mountains from my room as well as all the outside terraces.
I did not like the temperature in my room which appeared to be non- adjustable as well as the temperature of the water.

Business_and_leisure Partner

10/10

Exceptional

16 May 2021

Verified traveler

Must see location!

Leisure Family

10/10

Exceptional

14 May 2021

Verified traveler

It was beautiful! We were upgraded at no charge.

Leisure Partner

10/10

Exceptional

28 Apr 2021

Verified traveler

This place is amazing, I’d recommend it to everyone.

Leisure Partner

10/10

Exceptional

31 Mar 2021

Verified traveler

The property was nestled in the mountain which is beautiful ski in ski out was wonderful my kids had a great time so that I

Leisure Family

10/10

Exceptional

29 Mar 2021

Verified traveler

Excellent property. Beautiful and clean. Amazing service.

Business_and_leisure Family

2/10

Poor

22 Mar 2021

Verified traveler

Waaaaay over priced for standard accommodations. One restaurant and one bar that took over an hour to get a spot. Very outdated hotel. Many of the staff didn’t show the service you would expect for a 5-star hotel. I would never go back or recommend anyone else to go there. Very disappointing.

Leisure Friends

10/10

Exceptional

27 Feb 2021

Vincent

Deer Valley & St Regis, made for one another

Just an outstanding experience as is customary with the St Regis banner. Top to bottom, just outstanding with customer service on an exceptional level.

Friends_and_family Friends

4/10

Poor

09 Jan 2021

paola

hotel not for people with handicaps or problems

hotel not for handicapped people like me. Nobody told me at the reservation that to reach the property I had to take a funicolar. iI suffer of an handicap and I went wuth my service dog. there has been no way to let me go to the hotel with my car. there is the street that goes there but only the valet guy can go with my car. Ridiculous. I spoke with the hotel manager to make exception for handicapped people like me. NO WAY. SO IF YOU HAVE A DISABILITY DONT GO TO THIS HOTEL

Friends_and_family Family

10/10

Exceptional

08 Nov 2020

Verified traveler

Beautiful hotel service and food exceptional!

Self

10/10

Exceptional

04 Nov 2020

David

Friend getaway

Awesome resort, fantastic staff. Would stay here again in a heartbeat!

Friends_and_family Friends

10/10

Exceptional

06 Oct 2020

Barb&Tina

The privacy, excellent customer service, yummy breakfast, beautiful surroundings, cozy bed and it's always fun to ride up in the funicular!

Leisure Partner

10/10

Exceptional

11 Sep 2020

Heather

Mid week staycation

We did a mid week staycation at the St Regis after a power outage at our place. My husband was able to work from the room while my daughter and I played in the pool/hot tub and ran around town. Very comfortable hotel. Nightly s'mores on the terrace was a nice treat. We never heard a peep from surrounding rooms. Service was excellent. A lovely stay.

Friends_and_family Family

10/10

Exceptional

08 Sep 2020

Aiza

Excellent great hotel and service more than happy

Friends_and_family Family

6/10

Pleasant

01 Sep 2020

DeaneI

The funicular was different and fun.
The grounds are beautiful and well maintained.
The rooms are beautiful - well appointed and great views.
Unfortunately, the RIME on site restaurant has a very limited menu and the service was horrible. We ate there the first night and had planned to eat there again and ended up cancelling and moving off site. The in-dining menu is also very limited.

Friends_and_family Partner

6/10

Pleasant

26 Aug 2020

ChicagoTraveler

Generally a nice hotel in a beautiful area. If you’re used to 5 star service you’ll be disappointed. The food is also not at the 5 star level. Not even close, yet their prices are exceedingly high. Attitude of those who work there is poor, they are generally unhelpful, and seem to be annoyed by guests. Although this was my first visit to Park City, I am planning on returning 3-4 more times this year alone. I will stay at the Montage or Waldorf Astoria. The St Regis is not worth the price.

Leisure Family

10/10

Exceptional

24 Aug 2020

james

Great anniversary stay

Staying here is always a wonderful experience. We come to the St. Regis every year for our anniversary. They obviously pay attention to details because this year when we checked in we did not tell them it was our anniversary, but they had saved it in their records so at dinner, the server brought out desserts congratulating us on our anniversary and comped the desserts for us. By the way, thanks Glenn!

Partner

4/10

Poor

10 Aug 2020

Verified traveler

Parking is miserable. Car delivery at one place with transfer to hotel via lift. Pickup at different location. Pickup request has to be 1/2 hour prior to car delivery. Room has NO amenities. Undisclosed fees.

Leisure Family

10/10

Exceptional

28 Jul 2020

Verified traveler

Spent our 25th wedding anniversary at St. Regis in Park City, UT. A Wonderful atmosphere and a professional and kind staff was there to greet us. With Covid, they still managed to keep things easy and light and had services like the pool and restaurants open to enjoy. We loved our stay and are looking forward to returning

Leisure Partner

10/10

Exceptional

17 Jul 2020

Janna

Great stay

We had such a good time at The St. Regis Deer Valley! We were able to relax and enjoy all the amenities especially the pool, spa, nearby hikes, and the fun games on the property. Also, the bed was incredibly comfortable! Didn't ever want to leave.

Partner

10/10

Exceptional

13 Jun 2020

Verified traveler

Fabulous, spotless and front desk so helpful especially considering the conditions. Only need for comment was breakfast. Long wait for server then no silverware, no extras for coffee, had to ask for spoons for granola, stir coffee with finger, no sugar ....you get the picture. Hate to even mention because everything else was flawless.

Leisure Family

10/10

Exceptional

18 Mar 2020

Verified traveler

All is great. The only thing I would recommend is that they should make sure the shuttle drives the patrons to their requested stops instead of dropping them off at one stop (and having them walk to their places in snow, rain, etc.).

Leisure Family_with_children

10/10

Exceptional

08 Jan 2020

Adam

Quaint, cozy, and elegant. 5 stars +. Feels old world yet current.

Business_and_leisure Family

10/10

Exceptional

01 Dec 2019

Jessica

The hotel is gorgeous and inviting and the staff was absolutely incredible. Great attention to detail!

Friends_and_family Family

4/10

Poor

25 Nov 2019

Verified traveler

Somebody else was checked in to my room, the tv was not securely attached to the wall, the ppv movies didn’t work, front desk didn’t appear concerned when notified at check out and then charged me $250 for a $19.99 movie.

Leisure Partner

4/10

Poor

15 Oct 2019

Verified traveler

Overall a disappointment. It seemed like they were trying, but this just isn’t a five star hotel. The service was average at best. The gym made a big deal of having peloton bikes - 2 of the 3 were broken. It took at least 45 minutes for the valet to bring a car around. Just not a great experience

Leisure Partner

10/10

Exceptional

07 Oct 2019

CHAD

The best experience at any Hotel we've stayed in. The staff is awesome and super friendly

Partner

10/10

Exceptional

30 Sep 2019

michael

beautiful property 10 stars

Friends_and_family Family

8/10

Excellent

24 Aug 2019

Verified traveler

Building is very confusing. Confusing signs outside. Took 2 hours to get our bags to our rooms from the car. No one brought us ice and we asked 2 people. Room has blue light next to bed and flashing green smoke detector light that kept me up. Super comfy beds. Food is amazing.

Leisure Partner

10/10

Exceptional

12 Apr 2019

Sue

Nice get away

Friendly staff, great restaurant with views, quiet

Partner

4/10

Poor

08 Apr 2019

ACB

Overall the staff was not friendly or helpful. The condition of the hotel seems outdated. The exterior finishes are falling off the building, very visible from pool deck area. This St. Regis does not do justice to the brand, we will not return.

Leisure Family

10/10

Exceptional

07 Apr 2019

Verified traveler

Short ski trip with my wife and kids

Family

10/10

Exceptional

27 Mar 2019

Verified traveler

Everything is perfect. We love the hospitality of this hotel. Everything was comfortable and we felt the warm service of all stuff.

Leisure Family

4/10

Poor

28 Feb 2019

Disappointed

Property is nice but for $2500 per night at a 5-star resort I expected a much higher level of service. Multiple problems from waiting 45 min for my luggage at check-in, no slippers in room, calling front desk several times and service not provided, free shuttle not available for 45min, lot of untrained staff, 1 of 2 hot tubs not working & valet left rude note on my friend's car.

Business_and_leisure Self

10/10

Exceptional

26 Dec 2018

Verified traveler

The suite we had was excellent, with all the amenities one would hope to have. The worst part of the hotel is that there is really only one restaurant, and you have to take a fairly lengthy shuttle to get to another restaurant. I believe the size of the facility could for sure support at least two restaurants for some variety.

Leisure Family

6/10

Pleasant

04 Nov 2018

Verified traveler

The physical layout, you have to go up then down then up to get anywhere , is impossible. Because of that, we would not stay here again.

10/10

Exceptional

29 Oct 2018

Stephen

Staff could not have been more helpful.

Partner

8/10

Excellent

27 Aug 2018

Nicole

Good, not great

Hotel is a little tired for a St. Regis, doesn’t seem to be managed to the same standard that most St. Regis’ are and is probably due for a renovation in the coming years. That said, it’s still a beautiful property and we enjoyed our stay.

Partner

4/10

Poor

20 Jun 2018

Ted

Avoid

Horrific service with attitude

10/10

Exceptional

05 Jun 2018

Daniel

You will love it.

Loved the resort. Amazing and highly recommend.

Partner

6/10

Pleasant

03 Jun 2018

Jessica

OK

The resort is beautiful. Couple of issues: the pool was still under construction, so only half of it is open. It's not very inviting. The staff and J&G was horrible... we sat outside and repeatedly had to ask for service. The room was lovely, but there were some small tears in the sheets and my husband was bit by something. Ended up with 2 bites on his right ankle and 1 on his left.

Partner

10/10

Exceptional

22 May 2018

JoAnn

Casual Elegance!

Our stay was too short! Will definitely come back to enjoy this lovely property during the winter months.

Partner

10/10

Exceptional

06 May 2018

Kami

Beautiful hotel

We had to check in later than planned because of some mishaps on the way to the hotel for my husband’s birthday. We received exceptional service from the moment we opened our car door and handing our keys over to valet. Katie and Bruce at the front desk were phenomenal. They went above what we expected to help brighten our day. Thank you for an amazing stay in a gorgeous room with wonderful views.

10/10

Exceptional

29 Apr 2018

Jessica

Standout Service

Front desk went out of their way to make our stay comfortable. Michelle and Rochelle are STANDOUT members of the St Regis group. We felt so well taken care of!!!

Partner

6/10

Pleasant

30 Mar 2018

jerome

Amateurism

We paid $1000 per night, one room for 3 peoples with one bed!!! How it’s possible?????
We called immediately the front desk, and they charged us an extra $58,00/ night!!!!
No table available at the restaurant for dinner, I don’t even know how it’s possible!!
Waiting 25 min every morning to get a table at the breakfast, again when you pay $1,000/ night it’s just crazy!!!
The only answer for all my questions was always the same one “we apologize, sorry for the inconvenience “, but when you’re staying 7 nights you can go crazy!!
Staff is not helpful, limit arrogant, they don’t care about clients, service, and the top is the Manager!!!
Please for this kind of price go somewhere else, it’s just unbelievable to see the way they’re dealing with peoples, i’m A very frequent traveler, I honestly never seen that in my all life.
For the checkout, not even a question about how was the trip, zero!!! Just here your balance!!!
Paying Paying Paying, not even thank you.