Name: Ana Crowne Plaza Toyama
Address: 2-3 Otemachi, Toyama, 9300084, JP

10/10

Exceptional

01 Jun 2026

Dwayne

Great Hotel for one night. Beautiful views of the Toyama Mountains. Great and Friendly staff from our check-in.

Family_with_children

8/10

Excellent

24 May 2026

Henry

Very nice hotel with terrific staff. I stayed for six days and the breakfast variety could be better...same thing every day. It's tourist season and the hotel was very crowded, especially the breakfast room.

Business

8/10

Excellent

28 Jan 2026

Norman

Comfortable enough for a one night stay. Room is of adequate size and good location to get around Toyama

Partner

10/10

Exceptional

03 Dec 2025

Yushi

Awesome!

Business Self

10/10

Exceptional

19 Oct 2025

Alan

Staff was very responsive and helpful.

Leisure Partner

10/10

Exceptional

31 May 2025

Henry

Very nice hotel in walking distance from the train station. Good breakfast buffet. Terrific staff.

Business Self

8/10

Excellent

25 May 2025

Anthony

Directly across from the castle grounds, can walk to jr station (~1k) restaurants and shopping. The room was a bit cramped for 3 adults. Airconditioning is centrally controlled, so room is warm when cold out, cool qhen hot. This was very inconvenient as we had to call front at 2 am and only sution was a floor standing fan

Leisure Family

8/10

Excellent

25 Apr 2025

Sean

We arrived late evening from airport so needed a place to rest. It was perfect for that. Furnishing is dated but great customer service!

Leisure Family

10/10

Exceptional

04 Apr 2025

Kenji

It's quiet!

Leisure Self

8/10

Excellent

10 Mar 2025

Eunice

The hotel is about 10 mins drive from Toyama station. The hotel parking is 1500yen per night. Bed is comfy and rooms are decent in size however the hotel is a bit old. The room facing was the Toyama castle which is nice. Overall, a good experience.

Leisure Family_with_children

8/10

Excellent

14 Feb 2025

Araceli

Amazing view of the

8/10

Excellent

12 Feb 2025

Araceli

Very nice property with easy check-in. We were able to explore the area while leaving our luggage with the front desk. As a pleasant surprise, when we got back our luggage was already in our room. Unfortunately under our beds was a bit dirty... with chips and an empty coke bottle underneath one. We wouldn't have noticed if my sons fidget spinner didnt fall udner the bed. But the view is absolutely amazing, which convinced us to extend our stay. Also, unfortunately in our room the HDMI port didnt work. But they did their best to figure out what was wrong, and i dont really want to trade this view in, castle and mountains.

Leisure Family_with_children

10/10

Exceptional

10 Jan 2025

Verified traveler

Comfort, clean hotel, hotel to Toyama train station is about 15 minute walk. Easy to get to. Staff was friendly and helpful.

Self

10/10

Exceptional

26 Nov 2024

Zhang

Good view from the hotel room. Convenient location with lots of food and shopping options! Nice staff with well trained service!

Leisure Family_with_children

8/10

Excellent

19 Nov 2024

Randy

Quiet area. Hotel was a bit dated but the staff were great.

Leisure Self

8/10

Excellent

07 Nov 2024

Thomas

Order fit out but clean great staff

Business

10/10

Exceptional

19 Oct 2024

Maria

Wonderful staff. Great location

Leisure Family

10/10

Exceptional

28 Aug 2024

David

Nice stay across from Toyama Castle and on the route of the cable car

Leisure Partner

10/10

Exceptional

31 May 2024

Kwok Seng

Next to Toyama Castle.

Leisure Family

10/10

Exceptional

05 Jan 2024

Patrick

It was a good stay

Leisure Family

8/10

Excellent

04 Dec 2023

Ruben

Although it is not a new property, the hotel still has a majestic and regal feel and is complimented by its excellent staff, service and ideal location.

Leisure Self

10/10

Exceptional

26 Oct 2023

Pedro

Fantastic customer service. We checked in our bags as we arrived early and they had already placed them in our room when we finally checked into the room.

From the front desk to their bar, their customers service was top notch. They really made our stay in Toyama so easy.

Leisure Partner

8/10

Excellent

07 Jun 2023

Henry

I stay in this hotel frequently. The staff are excellent. The lobby area and restaurant are also excellent. The rooms are small as is typical for a Japanese hotel, but they need some updating. The rugs in the rooms are old and in this latest visit my rug had a patch.

Business Self

10/10

Exceptional

28 Mar 2023

Keith

The hotel is centrally located. However, there are fewer dining options located close to the hotel. The staff are excellent.

Leisure Self

2/10

Poor

18 Mar 2023

AKIRA

There were only smoking rooms and the smell was terrible.

10/10

Exceptional

10 Jul 2022

Chih-Hsien

Service is very nice.

Business Self

4/10

Poor

28 Apr 2022

Raymond

There has to be better Toyama Hotels

No staff in port to help with luggage or car. Inside staff reluctant when asked to take luggage to room. HORRIBLE bed. Ancient tv. Staff unfamiliar with norms. Only the breakfast gains them any points.

Partner

10/10

Exceptional

28 Dec 2021

John Erick

With our stay, it was nice and excellent, we enjoy our stay and looking forward to check in again

Leisure Family

8/10

Excellent

04 Jul 2021

Verified traveler

Friendly staff and nice buffet breakfast.

Business Self

2/10

Poor

08 Aug 2020

Verified traveler

Staff was very unwelcoming. Hotel was extremely outdated, and had very little social distancing enforced. Room was extremely small with little to no amenities for the price!

Leisure Family

10/10

Exceptional

05 Dec 2019

Chee

Excellent stay

The service here is superb and attentive. The buffet breakfast as well as their dinner is not only value for money but of quality. Pretty near the train station and makes it pretty easy to visit the castle too

Partner

6/10

Pleasant

29 Nov 2019

Verified traveler

Location is excellent. We need English help and was only one staff is available. However for some reason s he didn't serve us even though he was free. The staff we had has no English skills. They could maybe give us the one who can speak well.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2019

Verified traveler

Always first choice in Toyama.

Have stayed at ANA Crowne Plaza Toyama several times over the last few years as well as a few others in Toyama. The place is always great and accommodating to American Travelers. The breakfast is great and offers a lot of western traditional dishes. Not to mention the Sky Bar with great view to finish off a night out. Excel Toyku is also very nice for westerners, but it would be my second choice behind the ANA Crowne Plaza Toyama.

Business

10/10

Exceptional

03 Aug 2019

Verified traveler

Staffs are nice ane willing to help.
The hotel is near the attractions around. Easy to find.

Leisure Family

10/10

Exceptional

03 Jun 2019

Verified traveler

Every one was very friendly. The in-room dinning service was super quick and the generous helping of food tasty. The breakfast range of food was enormous and good quality. Would stay there again.

Business_and_leisure Self

4/10

Poor

16 May 2019

David

All front desk staff cant speak English and did not offer help even direction to Tateyama which is most Toyama visitors designated destination. They have no idea how to go and timing

Partner

10/10

Exceptional

18 Apr 2019

Verified traveler

The staff was very courteous

Family

8/10

Excellent

09 Mar 2019

Verified traveler

Food is great!

Business Self

10/10

Exceptional

07 Feb 2019

Brian

clean and nice service. friendly staffs are helpful to locate to your destinations

8/10

Excellent

13 Jan 2019

C

Close to the station, fairly close to lots of shops and had a quick check in and out.

10/10

Exceptional

30 Dec 2018

Shohei

Awesome

The hotel location was s not far away from station, however there is a station near by and even express buses are stopped in front of the hotel, so very convenient.

Friends

8/10

Excellent

31 Oct 2018

Sue

Good hotel, great room over looking castle. Staff were very pleasant. Room clean an comfortable, took 24hrs to warm it up, but it did have two very big windows. Unfortunately both breakfast and evening meals were poor, pastries were hard and all dishes were only warm, this may be a Japanese way because we experienced this in other hotels. I would rate this hotel 8/10 because the decor was tired and meals could be better.

10/10

Exceptional

16 Oct 2018

Patrick

Great business hotel

The bar on the top floor has a great view and is the ideal retreat after a hard long day in the office.
The staff weer very helpful and enabled me to find some clothes shops when my luggage was delayed.
Breakfast was excellent - try the green fruit shake. In walking distance to the train station.

8/10

Excellent

08 Aug 2018

Eartling

Nice staff, clean rooms . Nice location. The castle is axcross the street . Near Daiwa shopping mall. Surrounded by restaurants and convenient stores . Staff friendly and speaks a few english.

8/10

Excellent

05 Aug 2018

Luke

The air conditioning is not as powerful as it should be. As a result, the room is hot to some extent. But the room is absolutely spacious, compared to other mini rooms I have stayed in hotels in Japan.

10/10

Exceptional

27 Jun 2018

Sally

This was an attractive place to stay, across street from Toyama Castle, convenient to train station and car rental. Staff was very helpful.

Partner

10/10

Exceptional

31 May 2018

Wayne

Very nice!

Very friendly staff - English spoken well. Room is large for a Japanese for Japanese business hotel. Clean and good air conditioning. Breakfast had a good selection for both Japanese and western style items.

4/10

Poor

25 May 2018

Ileneover

Japan is filled with some of the best customer service and experiences in the world. Each hotel usually has a high standard of care and a unique aspect to the hotel that makes it a treasure to experience. The Crowne Plaza ANA hotel in Toyama is a sub standard. The staff were not that welcoming, the room was dirty and the overall vibe was a little bit like a trashy 90's film set. There is no character or atmosphere to the space that makes it worthwhile under the normal standards of a Japanese hotel. It is very cheesy, dated and unkept. I think the space has potential but there needs to be a management and team behind the complex that actually values the place with passion.

8/10

Excellent

05 Oct 2017

Robert

I slept just fine!

The hotel offered more than I needed, I only stayed there because business associates were as well. I don't need a sky bar, restaurant, folks to run my luggage to my room, and open car doors. If you like that stuff you are all set!

8/10

Excellent

02 Aug 2017

Kris

Comfortable clean business hotel

Stayed here one night after the Alpine route in a standard double room. Small as expected but practically styled. Very good buffet breakfast.

Partner

8/10

Excellent

04 Jul 2017

eugene

Nice Hotel next to Convention Centre

This hotel is located next to Convention Centre and directly opposite Toyama Castle and park. After arriving in Toyama station, there is city tram (loop line) that will take right to the hotel. So it is very convenient. There are some very fine Japanese sushi restaurants nearby, which serves very fresh seafood and rice from Toyama. This hotel is definitely value for money and will live to stay there again when I next visit.

10/10

Exceptional

07 Jun 2017

Rotjaporn

Comfort sleep hotel before go to Alpine route

Staff upgrade my room in corner to see view both side so I can see Toyama castle view & non smoking floor as I requested.Good location near Sogawa shopping arcade.Comfort sleep here before go to Alpine route next morning.Baggage forward service available before 8.00 am.

8/10

Excellent

14 May 2017

Verified traveler

Just okay hotel.

I was there for 2 nights with rooms with my family. Location is okay bcoz is a small town. Hotel staffs needs improvement. Room is a bit old and not clean.

8/10

Excellent

04 Mar 2017

Paul R

The only difficulty is due to conference registrations and my late booking, my non-smoking room reservation was assigned to a smoking room. There was no more availability. :-(

10/10

Exceptional

11 Dec 2016

Jane

Comfortable and convenient in a great location!

I visited Toyama to spend time with friends, but I wanted to stay in a hotel that was conveniently located. My daughter had stayed there in June and recommended it. I had come from a ryokan in Kaga, which was a lovely experience, but I must admit, I was happy to sleep in a comfortable bed and have many choices for breakfast food.

I would definitely stay here again!

10/10

Exceptional

08 Nov 2016

SeongHwan

Great value. Single room size is bigger than most hotel rooms in Japan where there is hardly any space to move around.
Well maintained and the price is very veey good.
Breakfast is a bit dissapointing considering its price. Overall a great stay and I highly recommend this hotel.

8/10

Excellent

05 Jul 2016

Patrick

Great business hotel in Toyama

I stayed here for 4 nights attending a conference in the International Conference Center across the street. It's in a great location not far from the Toyama station. No complaints at all.

8/10

Excellent

17 Jun 2016

Kang

Very convinient location.

Convenient location. Good service. Little bit communication inconvenience with English, however acceptable.
One very well English speaking woman front desk staff was very kind and attentive, I am so thankful for her
service.

Family

10/10

Exceptional

04 Apr 2016

Linda

Pleasant stay

The staff was very nice and helpful.They also had English speaking staff which made it easier to communicate. They upgraded us to a higher floor which had a better view of the castle and also came with a massage chair. Their breakfast was very tasty and had a wide selection of food.

Partner

8/10

Excellent

05 Jan 2016

Verified traveler

Will do it again.

Great location. Friendly service. Decent breakfast. Glad we stayed!

Partner

10/10

Exceptional

26 Sep 2015

mr.sinn

Highly recommend

Very good service and communications.

Partner

8/10

Excellent

25 Jun 2015

Verified traveler

Pretty good.

It was pleasant. It was a simple hotel in a good location. The price is good for it's location and size of room.

10/10

Exceptional

23 May 2015

Carlos

Great Location, Great Service and Facilities

We really liked our stay here. We had a great view of the castle and used this as a base to explore Toyama and the Alpine Route. The staff were knowledgable and very courteous. We cannot speak Japanese and that was not a problem. It was a nice touch to get an English Japan Times each day too!

8/10

Excellent

06 May 2015

masquieres

Nice hotel close to free tram line

Very nice room and good beds,the breakfeasts werem choice of japanese, and western foods ....very good when the plates were replenished ! But sometimes the empty plates on the buffet were ignored and people were wondering if the food were going to be put out again ..which happened or not ! The plates were left empty a long time ! So we did not know if we should asked for more. Or that was it for that meal .... Very weird .
The staff was very nice and they help verywell . However to get the free tickets on the tram ,you had to asked specifically , very nice hotel but be recommended .

10/10

Exceptional

05 May 2015

Liza

Recommended!

Convenient! Next door to conference center, river, castle and tram to main station. Friendly staff that spoke English.

10/10

Exceptional

08 Jul 2014

Liang

Close to mall

Nice hotel with massage chair in each room. Breakfast was alright with both western and Japanese selection. 20-30 minutes walk to station. Close to shopping and castle.

Family

10/10

Exceptional

30 Nov 2013

Kev & Anne

Great hotel

First time we have stayed here, although it was a short taxi ride from the JR Network, we found this accomodation to be excellent. Friendly staff, good english & central for our needs in Toyama

Family

10/10

Exceptional

29 Sep 2013

Uwe

next to conference site

I enjoyed the hotel very much. Extremely helpful staff, nice room etc.

10/10

Exceptional

01 Apr 2013

Mike

Would use this hotel again

This was our first visit to Toyama, we choose the hotel as it appeared central to the city. The hotel is situated approximately 1 Km from the station and taxis are available from the station to the hotel and there were always two or three taxis waiting outside the hotel. There is not much English spoken so you need to be able to speak some basic Japanese for getting around and ordering food in restaurants, saying that the reception staff did speak a little English.
The hotel buffet restaurant situated just off the lobby is very good, with a good selection of Japanese and European food at both breakfast and lunch times, we did not use the restaurant at night as there is a good selection of eateries within walking distance of the hotel.

8/10

Excellent

17 Jun 2012

Bob

Central Toyama - good hotel

The hotel is modern and clean. Staff is courteous and speaks reasonable English. Within walking distance to some good local restaurant choices. Only the lack of TV stations and only one with Engligh language (BBC) was a drawback on an otherwise very good stay.

8/10

Excellent

13 Mar 2012

JapanTraveler

good stay

Very good stay. The hotel rooms are rather small, but that is to be expected for Japan. The hotel staff was very helpful and spoke enough English to make communication very easy. This is probably the best hotel in Toyama.

10/10

Exceptional

27 Feb 2012

Verified traveler

ANA Crowne Plaza Hotel

Very nice hotel. Excellent breakfast. Very helpfull staff.

10/10

Exceptional

17 Jan 2011

Nobu

Good move to respond to the sudden situation

I had to arrive in the morening, 11am. The front desk still gave me a creative option to upgrade the room by paying 20$ or so, and let me stay in the corner room with double bed, massage chair, etc. It was possible due to the slow season and bad weather, but helped me not to waste my time at freezing streets.

10/10

Exceptional

07 Nov 2010

Anonymous

Toyama stay at ANA hotel

Best location! It was in the center of downtown Toyama. The greatest thing about this hotel is that the Airport bus stops right at the corner of this hotel! Only 15 minutes of drive from the airport.

It is also located right next to the electric trans bus which loops around the downtown Toyama every 10 minutes.

2/10

Poor

14 Jun 2026

??

アメニティでヘッドブラシがなかった。バスなどの案内について、スタッフごとに内容がちがっていた。連泊なので部屋のそうじをパスしたが、タオルなどの供給がなかった。コーヒーのセットがあるが、ミネラルウオーターの提供がないので、飲みものを買いたくてもホテル内に自販機なし、夜中に近くのコンビニに買いにいきました。節約志向なのはわかるが、客の目線にあわせたサービスをしてほしい。

Self

10/10

Exceptional

31 May 2026

TSUYOSHI

スタッフ

4/10

Poor

25 May 2026

Tomoko

ゴキブリがでたので部屋を替えて欲しいと言ったら即満室でございますと言われて、地元の方が話してくださりやっと変えて下さった。部屋の机に水がこぼれたのでティッシュで拭いたらティッシュが黒くなりました。
絨毯の隙間は埃が溜まっていました
朝チェックアウトする時、通り掛かると掃除をしている外国人の方はテレビをつけて話をしていました。きちんと掃除をしてくださることを疑わしいです。部屋のランクを下げて欲しいと言ったら、インターネットで申し込みをしているから返金出来ないと即答されました。こちらの落ち度で部屋を変えて欲しいと言った訳でもないのに理不尽を感じ、上司と相談して欲しいと言ったらようやくさがくを

8/10

Excellent

24 May 2026

toshikazu

朝食会場が混雑していた。

Self

10/10

Exceptional

19 May 2026

reki

施設は古いですがスタッフのプロフェッショナルな仕事は尊敬に値します。

8/10

Excellent

07 May 2026

YUKO

観光に便利なロケーションで良かった

Partner

10/10

Exceptional

14 Apr 2026

Alice

Elegant hotel, convenient location. Very nice breakfast and friendly staff. Rooms are a bit small (so are WC), but comfortable. Hotel is a little outdated.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

takahiro

とても良い。

10/10

Exceptional

03 Apr 2026

yukio

全体として満足しています

10/10

Exceptional

29 Mar 2026

Atsuhisa

ホテルは綺麗でスタッフの方も親切です。朝食ビュッフェはどんぶりやおにぎり、オムレツをオーダー後に作ってくれます。料理の品数も多く大満足です。また利用したいです

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Morten

Great

10/10

Exceptional

22 Mar 2026

Masayuki

ロケーションが良くてスタッフの対応も素晴らしい。

10/10

Exceptional

20 Mar 2026

Maiko

発熱した際に色々お手伝いいただき、お心遣いありがとうございました。
朝食ブッフェ、チェックイン、チェックアウトのときすべて快く対応していただけました。荷物の預かりもスムーズで助かりました。
外出から戻った際もフロント前にティーサービスがあり、ほっこりできました。

Family

10/10

Exceptional

10 Mar 2026

Yoshihiro

仕事がらホテルを利用することが多いがこのホテルの朝食は中でもすごく良かった。いろいろな面で満足しているが今回はたまたま家族３人で宿泊した為1人が簡易ベットなった。簡易ベットなので文句を言ったらいけないと思うがそのベットだけ残念だった。今安価なホテルはどこもアメニティは必要な分だけロビーやフロントでもらう感じで良い事だと思うがチープに感じるのはわたしだけだろうか。

Family_with_children

10/10

Exceptional

25 Feb 2026

kenji

スタッフの対応も親切で、部屋も綺麗でした。良い思い出となりました。

Family_with_children

10/10

Exceptional

23 Feb 2026

Yue

全体的にとても良かったです。
スタッフのサービスも丁寧で、説明も分かりやすく安心して滞在できました。

お部屋の窓からは立山連峰が見えて、景色もとても素晴らしかったです。
またぜひ利用したいと思います。