Emerald Beach Resort & Spa

Bulgaria , Bourgas / Black Sea Resorts
RAVDA, 61 Macedonia Str.
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100 reviews shown

8/10

Excellent

12 Jun 2026

Aaron

Nice place, the beach was beautiful!

Partner

8/10

Excellent

11 Jun 2026

Joe

The beach could have a better set up. It’s beautiful but the beach chairs and such are quite old a refresh would draw more outside customers for the beach and bar and restaurant atmosphere. The staff are always amazing we’ve been here a few times and feel welcome by everyone

Partner

10/10

Exceptional

10 Jun 2026

Barbara

Clean rooms. On the beach.

Family

8/10

Excellent

10 Jun 2026

Wilfredo

Front beach hotel

Self

10/10

Exceptional

08 Jun 2026

Wendy A

From start to finish the visit and staff were great. Got there alittle early around 130pm and Shareese checked us in early plus gave us discounted drink tkts and one free rum punch tkt for mom since she heard it was her birthday. The server bartender Randy was amazing at the restaurant, he was quick, got familiar with our drinks of choices, hotel a Dominican DJ on friday night great vibes. Hotel views are breathtaking and hotel itself had lots of cute places to take pics to take pics.

10/10

Exceptional

08 Jun 2026

Alyssa

I had a fantastic stay. I loved this hotel. I stayed during a 3 night solo trip. This is not a “fancy” hotel by any means, but it is very nice, beautiful, comfortable, and accommodating. My room was very nice. King size bed was very comfortable. I had a balcony and a perfect view of the sea. The housekeeping was great. Front desk staff was warm, friendly, accommodating. Beach access was great. I arrived on a Sunday. The beach was very chill and not crowded at all Sunday or Monday. Tuesday the cruise ship people arrived and it did get very crowded during the day. They left in the late afternoon/early evening. Wednesday was busy by 10am due to the cruise people. That was kind of annoying but unavoidable. The annoyance was more so not being able to get a seat at the bar and slower food service. There’s only one restaurant on site, which is where I ate all my meals, so this affected me a bit. My only other complaint was the roosters crowing non stop starting at 4:45am but I just turned my tv volume up and went back to sleep. I gave 5 stars because overall I felt the resort earned that!

Self

10/10

Exceptional

05 Jun 2026

ALICIA

Great staff. Friendly and helpful. The view and the bay is amazing. Walk to the airport
No need for cars. Taxis services on the property.
The food at the bar excellent. Drinks well made.
Room is clean
Will stay here every single time I come here.

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Matt

Nice place
It was everything we needed

8/10

Excellent

04 Jun 2026

Gia

All of the staff were always helpful and pleasant including the taxi drivers. Taco taxi is a must so much fun. You do need a dry bag to swim from the boat to the restaurant. Snorkel while your there totally awesome and worth every dime.

Family

10/10

Exceptional

02 Jun 2026

Kione

Overall a pleasant stay.....Shower did not keep the

8/10

Excellent

01 Jun 2026

Cindy J

The property was in a fantastic location. Beach front was amazing.
The rooms were clean. Food was very good. Service at the bar was great.
Pool was nice but needed some
cleaning and curb appeal. The staff was great. The location was
perfect to go sightseeing.
It is not the Ritz but great resort for the price. We will definitely go back!

Partner

10/10

Exceptional

01 Jun 2026

Peter

Everything was good. The only note, lots of steps depending on your unit.

Friends

10/10

Exceptional

01 Jun 2026

Deborah M

Great time will do it again

Friends

10/10

Exceptional

01 Jun 2026

Betty Lou

I loved the fact that it was not overly crowded but we were there off season. Also loved the fact that it was on the beach & the beach was clean & nice

Partner

2/10

Poor

31 May 2026

Tracy

I would not recommend anyone to stay at the Emerald Beach Resort. They did let us check in an hour early which was the only good part about the stay. We arrived on 5/27 and the 1st night my daughter was bit by something and her upper lip was swollen. We were told by jalonna we had to check out and wait for the room to be inspected before we could get another room. Essentially we lost 4 hours of time in our room at the resort.

The 2nd room didn’t have running water. So we were given a 3rd room that didn’t have an iron or hairdryer dryer. Couldn’t fall the front desk because the phone didn’t work so we had to walk. They didn’t clean the room the next day or refresh our rags or towels, instead someone went inside and stole a shirt out of my luggage. It was a matching set and what was supposed to be the clothes I wore home on the plane. SMH.

Staff was not very helpful in the situation saying they’re going to do an investigation but the manager has been sick and they were not sure when she would be back. I was leaving the next morning. When checking out they gave no receipt saying because I booked with Expedia, but they have a hold on my card for incidentals. I want to see what they charge because I have a video of us entering the room and one on us leaving and how we left it. The experience on the island was phenomenal but the resort would get 0 stars from me.

The bar staff is also not friendly if your using the coupon the resort gives you for B1G1 free drinks.

10/10

Exceptional

31 May 2026

Diane

Overall, my stay was pleasant and relaxing. While I did not partake in any excursions, many were offered. The staff was friendly and very hospitable. One morning our group arrived to the dining area early and the server was running late. The chef/cook took initiative to take our orders and start cooking until the server came. We really appreciated that. Expect to pay a little more for services because convenience after all will cost you! Easy access to beach, pool and bar was the best part of my time there. If you dont have a lot of bags and dont mind walking, you can literally walk to this resort. Roughly 12 minutes! Overall, you will enjoy your time here whether you come alone or with family and friends!

Self

6/10

Pleasant

30 May 2026

idalia L

Well first of all, the property is beautiful but needs basic upkeep. Noone cleaned our room the entire stay. I saw trash that was there when I arrived and still there when I left 4 days later. The pool was dirty on arrival and dirty when I left. The service at the restaurant on the property was lacking. The front desk staff were awesome but the rest appeared to dislike tourists.

Family_with_children

8/10

Excellent

30 May 2026

Viviane

“Beautiful hotel and excellent location. The beach is stunning and, in my opinion, the best in St. Thomas. The only improvements I would suggest are in the cleaning standards and restaurant service. Other than that, everything was wonderful. Thank you!” ⭐⭐⭐⭐☆

Partner

10/10

Exceptional

28 May 2026

Marketta

Great place to stay close to airport and car rental a lot of activities on the beach great views

Partner

8/10

Excellent

27 May 2026

Mark

Bring your own “Do Not Disturb Sign”. They won’t provide one even if you ask.

Partner

10/10

Exceptional

27 May 2026

Nakeisha

Beautiful staff. We were welcomed every morning by everyone! Service was a little slow for food but they run on island time and the food was AMAZING! I’d go there again

Partner

8/10

Excellent

26 May 2026

Doreen

We loved our stay at Emerald Beach Resort!
The staff was helpful, especially Rachel and Sharif !!! The beach was beautiful, great views from room. They were very accommodating to all our needs.
The downfall was limited access to eating different foods. Getting to restaurants or town cost $40.00 round trip by taxi no matter how close or far. Strongly suggest a car rental. Reminder they drive on opposite side of road there. We stayed 8 nights, we would do it again!

Partner

4/10

Poor

25 May 2026

MOHAMMAD REZAUL

Their restaurant is good

Family

8/10

Excellent

22 May 2026

Brittany

Spent 4nights and it was beautiful close to beach great views. The only thing I didn’t like was the restaurant and bar closed early like 9pm so if u didn’t have food by then you will starve and if you did have food there was no microwave to heat the food up.

Partner

6/10

Pleasant

22 May 2026

Gloria

This property was ok . Upon check in the gals at the front desk were nice, we asked for an early check in and a room with a view and were able to get an early check in. The room unfortunately was behind a huge tree with minimal view of the ocean. I went down to ask for a room move with a view and was asked to come back later.
We just ended up keeping this room because we were ready to hit the beach.
Beautiful view and lime out accessible from their taco taxi.
The shower was great.
One major reason I would never stay here again is because we got very little sleep, the beds are horribly hard and pillows flat and roosters crow all night long.
Other properties did not experience this.
Also too far away from shops.

Family

8/10

Excellent

22 May 2026

Renita

Staff did enough to maintain some professionalism, however attempting to get clean wash clothes and towels.

Family

10/10

Exceptional

22 May 2026

Keyla

Loved it!

Partner

10/10

Exceptional

21 May 2026

Michael Calvin

The staff were very helpful and polite, we really enjoyed talking with Sharriff.
Beautiful beach and scenery.We will definitely be back next year!

Partner

10/10

Exceptional

20 May 2026

Amber

Will definitely come back! Perfect place to relax!

Family_with_children

8/10

Excellent

20 May 2026

Robert

Parking was easy and safe. The bar offered great choices. Had a problem with the television but maintenance came in a timely manner and repaired the issue. All around it is a very staisfying resort.

Partner

6/10

Pleasant

19 May 2026

Renita

The view from our room was phenomenal, however, we had to beg for towels. It would be nice to have more to do at the resort.

Family

8/10

Excellent

18 May 2026

Bethany

The view was amazing the front desk staff and cleaning crew were awesome. The restaurant staff lacked customer service, every experience with the restaurant staff was terrible. I think due to having the gratuity built it in has made the restaurant staff not care or have to try to do a good job due to a guaranteed tip. This made us leave the resort for meals due to the service being so bad. Due to this we would not stay at this resort again, I would strongly reconsider having the gratuity built into the restaurant bill.

Friends

2/10

Poor

18 May 2026

Nancy

Walking distance to the airport.
Property is very run down with lack of linen and beach towels so, if you want a beach towel make sure to pick it up the night prior.

Partner

4/10

Poor

17 May 2026

jennifer

Everything was great except the man who works in the restaurant as a waiter and the 2 female blonde bartenders who act like it’s a chore to make a drink for you .

Family_with_children

6/10

Pleasant

17 May 2026

Rachel

The room was nice, and the view was beautiful. However, the lighting was terrible. The bar area only had one server, who always seemed overwhelmed. The staff was ok.

Family

10/10

Exceptional

17 May 2026

Kaliya Miangel Ayumi

Such a great and peaceful anniversary vacation for my girlfriend and I , The room overlooking the beach was incredible! ONLY downfall is the price of food and drinks while the size is inconsistent but nonetheless both food and drinks were good . If you want affordable prices for food and drinks you have to go to the local areas . I will be back I really enjoyed being able to smoke and drink while watching the waves sitting on the beach ! Ps BRING SUNSCREEN LOL

Partner

10/10

Exceptional

17 May 2026

Taria

I had the best time I highly recommend the pain killers

Family

8/10

Excellent

16 May 2026

Paulette

I love that the resort was right on the beach. I also love the close distance to the airport. and the easy access getting taxi. The shower could have been a little cleaner. It seems like the bath need new grout. It was a bit dirty in the corners and there was also hair from previous guests. The room and linen were clean and cleaning staff was easily accessable for new linens. One thing that was shocking to me was that there are iguanas along side the pool and close to the entrance of our building. I think the resort should have signs about such animals for people who are not iguana friendly. The ceiling of the main lobby needs some serious cleaning. It is filled with cobweb. I noticed that the day i was checking out omg

Family

8/10

Excellent

15 May 2026

Allison

This property serves its purpose for a quick getaway to relax on the beach. The front desk staff was welcoming and friendly. The restaurant staff was friendly. I didn’t have to deal much with cleaning staff. I travel prepared to clean my space.

Self

10/10

Exceptional

14 May 2026

Yadira

It was peaceful

Family_with_children

10/10

Exceptional

13 May 2026

Jaquan

great

Partner

10/10

Exceptional

13 May 2026

Isabel

The rooms were clean. The staff was wonderful and it was parking for our rental car .

6/10

Pleasant

13 May 2026

Judith Ann

The view was great. Parking was great as well. Room was clean, bed was comfortable. They need an update on painting, a lot of chipped paint through out. You want to be careful where you are walking or will be bringing chicken poop up to the room with you. The restaurant was nice, great views and we had Paul most days and he was a hoot. The smell of pot was everywhere we went around the property couldn't really get away from it. Our room was right above where they rent the jet ski and was worse there. On cruise days the beach is pretty crowded. If you are using this place as base camp and pretty much just sleeping there it is a great price. Close to airport. Close to down town. Taxis are in and out all day, so if you didn't rent a car I think you would get a ride pretty easy. All in all enjoyed our stay here.

Partner

10/10

Exceptional

13 May 2026

Daniel

Everything was awesome.

10/10

Exceptional

12 May 2026

Lesley

Taxi services was always available. Front desk staff friendly and always available to help. Bar servive great. Food was good. Great beach access. Quiet beach no crowds. Beautiful landscaping. The room needed some upgrades but overall it was a comfortable stay. Be aware of mosquitos getting in your room!

Partner

8/10

Excellent

12 May 2026

Pamela Ann

Convenient locations on the beach.

Partner

8/10

Excellent

11 May 2026

Shirley

The pool, beach and restaurant with bar was nice. Service in the restaurant was slow but food was good and waiter Rafi was very pleasant! I would stay again. Beds could be more comfortable.

Friends

6/10

Pleasant

10 May 2026

Parker

Great beach location

Friends

8/10

Excellent

08 May 2026

CARLA

The place was quiet and nice, the pool area is beautiful. The property sits right on the beach with great activities. The rooms are clean, spacious, nothing too fancy, but still nice. I would recommend staying again. Staff was helpful, restaurant food was good. Taxis available if needed, parking also available for your rental. Thanks Carla C.

Family

10/10

Exceptional

08 May 2026

Gloria M

I loved being on the beach side, but the property needs some serious cleanup all around overgrown bushes, beach should be raked to pick up old leaves that fell, some rooms have no view of the water because of overgrown trees. But the water was beautiful.

Family

10/10

Exceptional

07 May 2026

Andrew

Clean room, friendly staff, beautiful view

Partner

10/10

Exceptional

05 May 2026

Eric

The staff was absolutely amazing. This day was absolutely excellent. The beaches were beautiful and everything.

Partner

10/10

Exceptional

04 May 2026

charles

Near airport! Beachfront! Beautiful beach right there. Many taxis to take you to activities. Awesome views from rooms!

8/10

Excellent

03 May 2026

Karen

The resort needs some upgrading of the property, planters looked sad, while all was clean, needs some care. Also the front desk staff should be more helpful regarding restaurants, how to get around best, and more proactive helping folks!

Friends_and_family Family

10/10

Exceptional

03 May 2026

Rose

Yed

Family

8/10

Excellent

02 May 2026

Kate

So nice being right on the beach. We didn’t mind being by the airport at all, the noise wasn’t bad and we kinda liked watching the planes. We even walked from airport to the hotel and it was a very easy walk.

Third floor room was perfect to sit out and see the view. Front desk staff was friendly and helpful, especially with getting taxis.

Partner

8/10

Excellent

01 May 2026

Mary

Resort was nice needs some updating, staff very friendly.

Partner

8/10

Excellent

01 May 2026

john

Nice beach and pool, good food, close to airport

Family

10/10

Exceptional

30 Apr 2026

PATRICK E

Was in town with the family for 6 nights. The staff is wonderful. Everyone was so nice to us, everyone from the office workers to the restaurant staff at Caribbean Fussion. Special shout out to our guy Lincoln. Served us many nights. Wonderful memories at a wonderful place.

Family_with_children

6/10

Pleasant

29 Apr 2026

Deborah

The staff is the shining star of Emerald Resort. The resort is in need of updating, it has a great location and all the rooms face the beach but it is rundown. Which gives off as not being clean. At breakfast one of my travel companions' breakfast came with butter packets and one of the butter packets had already been used. Plus the sugar bowl had empty packets in it and the jelly packets had food smeared on the bottom which says they reuse them for other guests.

Friends

8/10

Excellent

29 Apr 2026

Mike

Front desk staff were nice. House Keeping was very nice and helpful. Breakfast staff was very slow even though it was not busy.
Overall it was an ok stay

Friends

2/10

Poor

29 Apr 2026

Julianne

If your idea of a vacation includes being awake all night, this is the place for you.

A rooster perched right outside my window started crowing at 12:30 AM and didn’t stop until 5:00 AM. I got maybe 2 hours of sleep. This is not “local charm”—it’s completely unacceptable.

At 4:00 AM I went to the front desk asking for another room. Esther told me nothing was available. That was false. I saw multiple empty rooms myself, and the next morning overheard the manager (Marsha) confirming they were in fact available. They will all cover for each other and lie. Can you imagine they’re getting paid to stay up all night but you’re not ! How hard would it have been to move us to another room? Esther‘sresponse was someone needs to call animal control. How about you? Do your job and care about your customers needs.

Security (Frankie) refused to help at all, offering excuses instead of doing anything useful—even though the problem was right outside my room. I told him the rooster was right in the tree and he said I can’t step on the beach. We don’t own it..

Their solution? A $50 credit on a $200+ stay and about the same in food and drinks. Knowing I didn’t sleep. A joke. The manager could care less at this facility if you sleep at all.

So to summarize: no sleep, dishonest staff, and zero accountability. Plenty of better places to stay—choose one of those. They clearly do not care about their customers… Do better..

Friends

10/10

Exceptional

28 Apr 2026

Tamra

Just a quick stop but enjoyed the property and the views.

Family

6/10

Pleasant

28 Apr 2026

Lovina M

The beach and swimming area was great. Some suggestions I would make: live music, spa service, laundry service, get rid of the automatic 18% gratuity, staff would be more diligent about their service, inform that you will be bombarded by cruise ship passengers on the beach, put in freshwater showers to rinse off after you get out of the ocean, provide fresh ice water in a large container so guest can refill their cups rather than charging $3.00 a bottle, update the menu (steak was on it but they did not have it), get rid or the roosters, chickens, and cats (I was awakened every morning between 3:00 & 5:00 am.

Friends

8/10

Excellent

27 Apr 2026

Tobie

Easy in and out close to the airport.

Self

10/10

Exceptional

26 Apr 2026

Samantha

8/10

Excellent

26 Apr 2026

Alden

Good location near the airport

Partner

10/10

Exceptional

25 Apr 2026

Riley

Right next to the beach, clean rooms, close to the airport, planes don’t run at night so that didn’t bother us any. I’d deffinetly stay here again!

Partner

10/10

Exceptional

25 Apr 2026

William

Yes

Partner

8/10

Excellent

25 Apr 2026

Nicole

We enjoyed our stay. The rooms were clean and the restaurant, bar, pool, and beach were all well maintained.

10/10

Exceptional

24 Apr 2026

John

Hotel staff gave us great recommendations for local restaurants off the beaten path, the view from our room patio was perfect every morning with palm trees, ocean waves and sunshine. Being right on the beach for our honeymoon was our favorite part of the stay! We absolutely loved our stay there—perfect size and amenities for us.

Partner

10/10

Exceptional

23 Apr 2026

Kathee

Great place to stay at end of trip however I couldn’t check in until after 5:30 I think because if a wedding. This ruined my evening as I was by myself . I got there at 3 and they said 4 at the latest - anywho I just needed sleep after being with family all week. The room was old but clean and I lived lived lived m view

6/10

Pleasant

23 Apr 2026

Donna

The resort is dated but my understanding is there are new owners and improvements are in the future. I would suggest anyone steer clear of building 2. Most beach views are hidden be trees full of roosters who crow at all hours. Very disturbing. Service is slow in all areas of this resort. Once out of the room. The beach is beautiful. There is currently a green eyesore docked out in the water and it is also very close to the airport so there are planes flying over head. All in all, it did what we needed it to do for this trip but will not return to this resort if we are looking for peace and quiet.

Partner

4/10

Poor

23 Apr 2026

Troy

I wont stay here again. This is not a 4 or 5 star resort. Its 3 AT BEST. This Restaurant service IS HORRIBLE. The servers are HORRIBLE. We ate there 3 times because its the only restaurant or option unless you pay for a cab. Nothing else in walking distance. Every time the service was horrible. Took for ever. They messed up the check 2 times. The Pool is ok. The rooms are ok. The grounds are ok. The only thing that is above average is the beach in certain areas but its very crowded.
I would not recommend or stay here again.

Partner

10/10

Exceptional

23 Apr 2026

Yvonne

This resort was amazing the staff and the people were wonderful. Highly recommended

2/10

Poor

22 Apr 2026

melody

Could be such a nice property, It’s totally run down, dirty rooms. No beach towels, when request, phone in room didn’t work. Coffee machine dirty, ice machine, dirty. No good restaurant service. Dusty ceiling fan above head. Completely horrible. The best thing and only good thing was the view.

Friends

6/10

Pleasant

21 Apr 2026

Kara

Room was clean. There is no elevator and we were put on the 3rd floor for basically an overnight stay. The front desk staff advised us that the shops were open on Sunday but after a taxi ride into town found out they all close early-what a waste of money. The wait staff in the restaurant were not very friendly. Would not recommend this hotel.

Partner

10/10

Exceptional

20 Apr 2026

Haley

Everything was wonderful

6/10

Pleasant

20 Apr 2026

Heiddy

La actitud de los empleados puede mejorar. La mujer del font desk me gritó porque según ella había llamado a su amigo para que fuera mi taxista y yo tenía que estar lista porque su amigo no podía esperar por mi.
La señora de limpieza decidió no limpiar mi habitación porque le pedí que pasara a medio día yo me estaba preparando para una boda donde pasarían por mi a las 11am y ella dijo que después de medio día no limpiaría mi habitación porque ella solo limpiaba las habitaciones que estaban vacías después de medio día.
Entre otras muchas cosas. Pero no quiero repartir mala energía en este chat. Pero si hay mucho por mejorar en el servicio al cliente.

Family_with_children

8/10

Excellent

20 Apr 2026

Ivy

The hotel was good for a couple nights, but I would probably look elsewhere if I were to visit again. The close proximity to the airport is nice as it only requires a short walk, but you will hear planes all day every day flying above, even in your room. Rooms are not ready early so if you fly in before check in, be prepared to leave your luggage in the hallway behind the front desk. Perhaps bring a change of clothes so you can enjoy the beach until your room is ready. The signage at the resort as it relates to the restaurant and bar have old information and the hours are not as late as stated. This goes for the information binders in the room as well. The room was clean overall except for the bathroom, which still had hair on the walls. The onsite restaurant was hit or miss. Like I said, the hours listed were wrong so I almost missed dinner one night but thankfully they let me place a takeout order. It's pretty pricey but you're kind of stuck because there's nothing else around unless you're going to take a taxi. Menus are scarce, the food is inconsistent, and staff is not attentive. I understand it's a cheaper option than others around the island, but when charging over $300 a night, I expect a little better.

Self

6/10

Pleasant

20 Apr 2026

Shalonda

Resort was old and needs work. I love the view of the ocean but staff was not helpful or friendly. Our TV did not work. I heard another customer stating their shower didn't work. Overall the outside of the property needs a makeover. The rooms were not bad. Close to airport but have to taxi everywhere which is 15 mins or more away and taxi charge per person so that became expensive. Would not stay there again.

Partner

8/10

Excellent

19 Apr 2026

Lisa

Emerald Bay Beach Resort is highlighted by an amazing beach. The resort itself, rooms and grounds would really benefit from a good cleaning and a fresh coat of paint. We were very thankful that the front desk staff allowed us to check in at 10:30 am. Unfortunately, the rest of the staff on property were just ok. Not very friendly. It is very convenient for flying out the next day as it is right next to the airport. Because of that, it can get very noisy at times. Overall, a good stay, but there were definitely some opportunities missed by the staff that could have made our stay much better.

Partner

6/10

Pleasant

17 Apr 2026

Kristen

Nice beach bar. Beach access and views very nice.

Partner

10/10

Exceptional

16 Apr 2026

Nancy

It was everything. I expected. The rooms were really nice. Clean every day when we got back to them. Staff was wonderful. The restaurant and lounge area on the beach was wonderful. And we loved the water and being close to it. I would come here again

Friends

8/10

Excellent

16 Apr 2026

Sharon

Bar and food was good…

Friends

8/10

Excellent

15 Apr 2026

Gene

Rooms were nice. Location great. Staff friendliness was hit or miss. Would stay again though

Partner

6/10

Pleasant

15 Apr 2026

Robert

Close to the airport

Partner

10/10

Exceptional

15 Apr 2026

Klaus Erik

Beautiful front beach location. Amazing

Family

6/10

Pleasant

15 Apr 2026

Aretha

The bar tenders were definitely on Island time. The room was clean but is in dier need of an update. The mattress was hard.

However the beach was beautiful. The people were kind.

Partner

6/10

Pleasant

14 Apr 2026

Melissa

Our stay at Emerald Beach Resort was incredibly frustrating and disappointing. The room itself was mediocre at best, but the beds and pillows were absolutely awful—easily some of the most uncomfortable we’ve ever experienced.

The bigger issue was the complete lack of basic functionality and service. The phone in our room didn’t work at all (no dial tone), and the TV wouldn’t load Netflix. We reported both issues on day one and followed up every single day of our 7-day stay. Not once were these problems resolved.

We spend our days out exploring and expect to come back and relax in the evenings. Instead, we were met with ongoing issues and zero follow-through. Being told repeatedly that something will be taken care of—and then having nothing done for an entire week—is unacceptable.

This was a complete failure in both maintenance and customer service. I would not stay here again.

Friends

6/10

Pleasant

14 Apr 2026

Corrie

This property needs remodeling. It’s old and many things were broken. Stained bed linens and worn out beds. Short staffed and terrible service in dining and bar area.

Partner

8/10

Excellent

13 Apr 2026

Jeff

Staff were friendly, Michelle, Jocelyn , Natalia, Phillis. Thank you.

Family_with_children

10/10

Exceptional

12 Apr 2026

richard

Parking easy

8/10

Excellent

12 Apr 2026

Neil

Nice place, restaurant staff was horrible

Partner

2/10

Poor

12 Apr 2026

Ronald Steven

The place was FILTHY, Food service was bad beyond belief, they never cleaned the dinner tables, CATS on the dinner table, over run by chikens, with chicken poop everywhere. They would tak mop water from the rooms and pour it on the sidewalks so you could walk in it. DISGUSTING!!!

Partner

10/10

Exceptional

12 Apr 2026

Anna

Beautiful beach sights & access!!

Partner

6/10

Pleasant

12 Apr 2026

Beth

Service was terrible. Took over an hour to order food at restaurant. Bar tender at night was very rude! Grounds not cleaned up daily. Housekeeping in the room was excellent.

Friends

8/10

Excellent

11 Apr 2026

EVINS

The need improvement in the restaurant part the service not really good

Family

4/10

Poor

11 Apr 2026

Barry Douglas

Staff was rude, when you get vouchers for drinks etc, they said multiple times, I don't have time for that, paying customers only. Then when redirected by front desk with more vouchers, to be told go to a different place to redeem them, even when it says in () not redeemed at the place they send you. There were never enough pool/beach towels, only would give 1-2 at a time to say about 30-45 min for more to check back an hour or longer and still no towels. The rooms are outdated and hot, the room service starts knocking on your door at 8:00 AM to clean, if you ask for a little more time, they won't come back. Same with the towel situation, there were 3 of us and we would be given only 2 wash clothes and had to wait on bath towels. The shower wouldn't drain and you'd be showering in ankle deep water. The TV wouldn't work, when we called the front desk we were told, should have called earlier. Who stays in their room during the day at an island? The wifi, don't count on it to work either. The room phone wasn't even plugged in, the cord was cut and had open electrical outlets that weren't closed or covered. I've never stayed in a resort that was this unprofessional and if you are in a hurry, don't recommend. It takes forever we're talking hours to get waited on.

Family_with_children

10/10

Exceptional

09 Apr 2026

Debra

Great location, beautiful view, walking distance to sapphire beach and great restaurants

Family