Name: Mara Serena Safari Lodge
Address: The Mara Triangle - Maasai Mara Game Reserve, 74, Maasai Mara Game Reserve, KE

10/10

Exceptional

08 May 2026

Vanessa

Amazing experience! The staff was wonderful and so kind.

Partner

10/10

Exceptional

12 Feb 2026

Sherae'

Stiffness great, good, experience

Leisure Friends

10/10

Exceptional

04 Jan 2026

Arthur

Kids enjoyed the pool. The view is amazing. The weather was nice and cool daily. No AC in rooms, but fans worked very well. We were so tired from safaris that the kids didn't miss we didn't have a TV. Food was delicious, my picky eater ate something every day.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Areeb

Amazing , would recommend , best view ever

10/10

Exceptional

25 Aug 2025

Ramesh

Perfect location. Great service. Nice atmosphere We enjoyed the place.

Leisure Family

10/10

Exceptional

09 Jun 2025

Giorgos

The location and the view you have from the hotel is as promised from their pictures.

The only establishment within the park. Top service from all the staff. They give you the feeling of belonging and being a family . Special thanks to Duncan, Denis, Grace , Daniel and if you go there make sure you book a spa session with Judy ! Looking forward to go again with my wife !

Safari experiences with their drivers was also top ! Vivian and John were more persistent than us to make sure we will see what we wanted to see

Partner

10/10

Exceptional

01 Jun 2025

Yasmina

Wonderful service! I'll come back next time i visit the Mara.

10/10

Exceptional

21 Apr 2024

MICKALON

Great experience and beautiful property

10/10

Exceptional

26 Jan 2024

James

Heard of elephants, hippos can be seen from the pool area. Amazing views.

Leisure

10/10

Exceptional

12 Dec 2023

IMDAD

We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve.
Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent
Thank you to all the teams .

Tha

Leisure Partner

10/10

Exceptional

24 Jun 2023

Albert

Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.

Leisure Partner

10/10

Exceptional

07 Oct 2022

Nickolaus

We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn

Leisure Partner

10/10

Exceptional

13 Sep 2022

Daniel

Staff were very friendly and went out of their way to make you feel welcome. Fantastic for safari viewing. Great food. All around, great experience.

Leisure Self

10/10

Exceptional

23 Jul 2022

CHARLES

great rooms and service

Leisure Family_with_children

10/10

Exceptional

20 Jul 2022

BRIAN

Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!

Leisure Friends

10/10

Exceptional

16 Sep 2021

Damian

The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room.

What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay.

I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.

Leisure Self

10/10

Exceptional

28 Jun 2021

Verified traveler

We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.

Leisure Family

10/10

Exceptional

19 Jun 2021

Arine

Great hotel, amazing staff, epic game drives

We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!

Friends_and_family Friends

8/10

Excellent

30 Aug 2020

Verified traveler

Covid stay

Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities.
Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.

Self

8/10

Excellent

16 Feb 2020

Verified traveler

Lovely location ad fantastic views. Welcoming staff.

Leisure Partner

10/10

Exceptional

14 Jan 2020

Verified traveler

The staff was excellent. Amenities great. The room could have been little better; NO AIR CONDITIONING, NO TV. NO SCREENS.

Staff & services excellent

Leisure Partner

10/10

Exceptional

08 Jan 2020

Verified traveler

Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc.

I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture.

Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too.

Love this place and can’t wait to visit again with my parents.

Leisure Partner

6/10

Pleasant

03 Dec 2019

Verified traveler

I did not like the staff in the dining room ingroreing me on the last day at breakfast

Leisure Self

4/10

Poor

09 Jul 2019

David

Do not go there

The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide.
Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice.
They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay.
Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful

Partner

10/10

Exceptional

30 Nov 2018

Verified traveler

A fabulous stay right in the heart of the park. The staff and service were really excellent. They made it a real home from home. Highly recommended

10/10

Exceptional

11 Nov 2018

Chloe

SIMPLY THE BEST

This was the best hotel EVER!!!! from the Safaris, to the food to the hospitality! The views, the beauty, the landscape. WE WILL BE BACK AND BRING FAMILY!! Thank you for looking after my Father in law so well. They loved their time.

Partner

10/10

Exceptional

26 Nov 2017

Tony

Great Safari Expetience

Price needs to be seen in conjunction with value. The whole safari experience is expensive in dollar terms - including getting to Nairobi and also the the reserve, park entrance, balloon flight etc. But all this must be weighed against the excellent game viewing, the clean, well run Hotel, excellent cruising and the amenities all of which are close at hand. Balloon flights can be reserved in the hotel itself which is very convenient.
Overall the experience is well worth the investment and the hotel is highly recommended.

10/10

Exceptional

31 May 2016

Verified traveler

Great service and amazing view!

Partner

10/10

Exceptional

27 Jun 2015

Verified traveler

Visiting the Masai Mara

We spent a week in the Masai Mara. The Serena lodge is the heart of the Masai Mara conservancy which is the best kept part of the entire area. The roads are better, the animals are protected and it is the perfect destination for game drives. The Serena lodge is the only place to stay in the area and there really is no other place you would want to go. It is located a few km from the airstrip (yes you do want to fly in, don't drive from Nairobi) on top of a high mesa that looks out dozens of miles in all directions. The property is amazing with a pool, workout facilities and an excellent spa. The staff is exceptionally friendly and accommodating and you will want for nothing. Look out your window each morning and see everything from baboons to buffalo to antelope and giraffes. They have many Land Cruisers with pop tops for game drives and the animals really are incredible. Highly recommend the balloon ride. The master pilot, Dan, is incredible and the vistas are amazing. Not cheap but worth the adventure. On Wednesday night there is an excellent talk by local researchers from the Hyena study camp which is fascinating as well. I can't imagine wanting to stay anywhere else.

8/10

Excellent

04 Sep 2014

Verified traveler

Beautiful hotel and setting

We enjoyed our stay at Mara Serena - the location is amazing and the staff is quite friendly.

10/10

Exceptional

28 Aug 2014

mad major

Heart of the Mara - pumps to beat of migration

Wonderful Staff, wonderful animals, unbeatable location - so very sad to leave - next visit will be longer. Simply excellent.

10/10

Exceptional

25 Jun 2013

Nicola

The best place we have ever stayed

We stayed at a quiet time, so there were few people around, but nonetheless the way we were looked after was superb. Wonderful food, wonderful views, brilliant service, comfortable rooms, swimming pool. When you add in the location, on top of the hill looking out across the plains, this hotel is the best place we have ever stayed. Where else can you have a swim before breakfast, see a lion at lunch time, then elephants in the afternoon, before a delicious dinner and then fall into a comfortable bed? We will be back.

8/10

Excellent

13 Feb 2013

Verified traveler

A place to return to

The vistas of the wild bush are great and one can see a lot of wild animals from the comfort of one's room.

10/10

Exceptional

18 Dec 2012

Dagmar

everything perfekt

6/10

Pleasant

06 Dec 2012

Drew

Expect to pay ALOT more

First off, the overall experience at the hotel was quite amazing, so if you don't care about all the extra fees than you'll love it. However, if you do care, prepare yourself. Right away there's a 70 dollar conservancy fee per person per night you have to pay. I don't hold this against them given that you pay it to the park and not the hotel, but warning would have been nice.

Next, they charged us 80 dollars to bring us from the airstrip to the hotel, which is about a 4 minute ride. This was what outraged me the most. For the price you pay and how short the ride is this should ABSOLUTELY be free. Then, when we got there, it turned out the 'game drives' were another 80 dollars per person per drive, and while at least you're actually getting something for this 80, the description does not clearly specify that this is not included.

So overall, it was a great experience, I just wish they were less crafty in letting me know what I paid for before I showed up.

8/10

Excellent

20 Mar 2012

Constantine

Be aware with the extras

The place was nice, well kept and with nice amenities. However if you do not have a package they charge insainly high prices for absolutely everything! E.g.in March 2012 (I understand prices are changing frequently) transfers from the airstrip to the hotel and v.v. 40 USD pp per way(for a less than 2 miles distance!) 2 hours safari games: 80 USD pp. Also count on 70 USD pp per day for the mandatory Mara conservation fee. Food is relatively good and service is excellent. Wi fi internet is good you can also skype.Wi-fi costs 4 USD per hour or 20 USD per 24 hrs.

10/10

Exceptional

12 Jul 2025

samuel

Inoubliable.
Vue sur la reserve, safaris jours et nuits avec possibilité de voir pratiquement tout ce qu' on peut imaginer voir ici, surtout si on vient en période de migration entre la Tanzanie et le Kenya de juillet a octobre.
Notez juste qu il faut partir de l' aeroport Wilson des vols internes de Nairobi; que vous changerez d avion car ceux de Nairobi ne sont pas adaptés aux pistes en terre; que si vous voyagez seul, il y a de fortes chances que la compagnie vous fasse payer 2 places sans quoi ils n assureront pas le vol.

Leisure Self

8/10

Excellent

04 May 2019

runrun

静か、眺めが最高、スタッフフレンドリー、
食事がイマイチ、
お土産ショップはおススメ。

Leisure Partner

8/10

Excellent

24 Apr 2018

acco

高級サファリリゾート

素敵な高級ロッジです。何よりも素晴らしいのは高台に建つロッジからの眺め！施設は綺麗で食事も美味しい、一つ挙げるなら部屋はちょっと狭い。エクスペディアに載っていた電話番号は繋がらない、メールの返事もないで不安でしたが、そこはケニア。行けば良いところでした。

8/10

Excellent

22 Sep 2015

Verified traveler

高いがサファリに最適

ロケーションは抜群、眺めもとても良かった。
窓が引き戸タイプで隙間が出来てしまうため蚊が入って来る。
送迎片道４５ドル、２～３時間のゲームドライブ９１ドル／回、バルーンサファリ６００ドルと安くはないが、内容は満足行くものだった。

6/10

Pleasant

13 Jul 2015

Kato

国立公園内ホテル

国立公園のホテル。部屋は狭い。２泊でいい。
パスタがあるのはいい。

Family

8/10

Excellent

15 Nov 2014

lucas

Buiten seizoen heerlijk rustig

Lekkere buffetten met veel vegetarische mogelijkheden (en India's eten)

8/10

Excellent

24 Nov 2013

Marcelo

great location

Although the rooms are not great and the service could be better, the locAtion of the hotel is great and we enjoyed very much listening to the birds and be surronded by nature.

Partner

10/10

Exceptional

22 Mar 2013

Verified traveler

A Place You Must Have Visited Before You Die

Der Empfang war sehr aufmerksam und persönlich: die Papiere waren vorbereitet und man wurde erwartet. Das Zimmer im Bungalow auf hohem Niveau, Badezimmer modern und perfekt sauber. Die Küche ist vielfältig lokal und international. Die Lage der Hotelanlage ist hinreissend: Aussicht, Bäume, Pflanzen (bezeichnet), Brise weil auf Hügelkuppe. Die Anreise ist weit, die Zugangsstrassen für 4x4 Fahrzeuge knapp machbar, aber hier lohnt der weiteste Weg. A place you must have visited before you die!

6/10

Pleasant

04 Feb 2013

Verified traveler

Fantastisk beliggenhet

Hotellet er litt nedslitt og maten er ikke allverden, men beliggenheten er unik og de ansatte er trivelige og imøtekommende.

Family

10/10

Exceptional

09 Jan 2013

Eugen und Sigi

Für eine Masai Mara-Erkundung vrzüglich geeignet!

Tolle Lage auf Hügelspitze-gute Rundumsicht auf Masai Mara; der Mara-River ist für Tierbeobachtung allerdings etwas zu weit entfernt. Das Hotel ist absolut zu empfehlen-
das Preisniveau ist angemessen.

6/10

Pleasant

25 Jun 2012

Verified traveler

The location is the best for migration. The others are just so so.