Protea Hotel Zambezi River Lodge

8/10

Excellent

01 Dec 2024

Stefan

Require maintenance and so rounding

Leisure Friends

8/10

Excellent

15 Sep 2023

Stephen

Convenient and quiet stay on the way from Etosha to Kasane

Leisure Partner

8/10

Excellent

28 Aug 2023

Iris

Comfortable 2-night stay

Overall, I enjoyed my 2-night stay at this Marriott hotel. The best part is the view from the restaurant overlooking the Zambezi River, which is also the best place to catch the beautiful sunsets. I had dinner at the restaurant, which serves pretty good food. The buffet breakfast that was included in my room rate was also excellent. The restaurant staff is very friendly & accommodating. They even packed a breakfast box for me when I had to leave early in the morning for my transfer to Victoria Falls.

As for my room, it was spacious and clean, and the bed was really comfortable. There was a hot water kettle, coffee, & tea in the room, as well as a small refrigerator with a couple of bottles of water. The only downside is that the wifi didn’t work outside the reception & restaurant area. Since my room was close to the reception area, I was able to connect to wifi but it was too weak, so I still had to go to reception or the dining area if I really needed to get online. Other than that, this hotel was everything I needed for my short but comfortable stay in Katima Mulilo.

Self

8/10

Excellent

28 Jun 2023

Richard

Food at restaurant was very good. Room was fine. There was no electricity for an entire day, which was not the hotel's fault. However, since the hotel knew that the electricity would be turned off by the town, it would have been nice to warn the guests so they could take a shower prior to the water being unavailable and charge devices prior to the power being shut off.

Leisure Friends

6/10

Pleasant

24 Nov 2019

Verified traveler

In general, the stay was good. The views of the river are lovely and you can sometimes see hippos in the water. The food is good and the rooms are nice. However, due to a thunderstorm we were without power or running water from 12 hours one evening and I thought the response to this was pretty poor. No one from the hotel reached out to try and accommodate the power cut (and no candles/torched provided in the rooms) or even to explain what was happening (there was also. no back up generator). Also received no apology/compensation for having to spend the last evening/morning in the dark with no AC and no showers. .

Business

4/10

Poor

22 Nov 2019

Verified traveler

The place had a rundown feel to it. The connecting sidewalks in poor repair. The food was mediochre. Bathrooms and rooms could stand an upgrade. Lobby was nice.

Leisure Friends

8/10

Excellent

14 Jan 2019

Tangeni

The staff were very helpful and friendly. Really made the stay worthwhile. Room was clean but needs to be revamped, outdated.

4/10

Poor

17 Nov 2018

Verified traveler

Protea Hotel Katima: A complete \"bleh\" experience

-Lack of staff; one person running the front desk with queue's of guests, phone ringing and other interruptions
-Lack of knowledge about Marriott Rewards Elite program. Followup by hotel management post-stay was extremely slow and demonstrated lack of knowledge, commitment and making things right
-Door handle to room 1 falling apart; required security to assist entering/exiting
-Absolute lack of energy or excitement across the property; from the dim lit restaurant; closed gift shop, frequently unattended bar, No Wi-Fi in the rooms at this property (to the degree it's false advertising that they say it's even offered)
-No drive, no passion, no interest.

The room itself was perfectly adequate; clean - thin sheets, working flat screen TV with minimal channels. Bathroom could use some deep cleaning but the basics were attended to.

I've stayed here three times for business now. Truly need to find an alternative.
It never improves at Protea Hotel by Marriott, Zambezi Lodge.

6/10

Pleasant

10 Jul 2016

Verified traveler

Great location, stay away from work

Hotel is of a great location, however the facility is not as advertised. No wifi in room although hotel information states the wifi in room, it is only available at the reception/dining area. However the area was locked out after 10pm. It is not very wise for business stay.

10/10

Exceptional

21 Apr 2016

Mr

Maungas at Protea

We had a very pleasant stay, felt at home. Pleasant and friendly staff. Management out of this world, very caring.

Partner

6/10

Pleasant

17 Jul 2014

Schaeffer

Superb location

Was just an overnight stop so we didn't linger. Hotel did NOT recognize any pre-payment via Hotels.com and made us pay again. Still awaiting Hotels.com response to my earlier notification of this problem. I need an $87 refund for the amount I had to pay directly to the hotel.

8/10

Excellent

04 Oct 2018

Verified traveler

Deck memorável ao pôr do sol

Hotel espaçoso, um pouco datado mas com potencial para uma atualização da decoração e dos serviços a oferecer. Pessoal um pouco ausente. Deck muito agradável que apanha tanto a luz do nascer do sol (ao pequeno almoço) como a do pôr do sol, para uma bebida ao fim da tarde. Pequeno almoço a melhorar em qualidade. Quartos espaçosos e confortáveis, mas água com pouca pressão na casa de banho.

Friends

8/10

Excellent

10 Aug 2016

wim

supergoed hotel aan de Zambezi

Prima hotel om een dagje te verblijven om daarna verder te rijden richting Botswana of vv
Hotel ziet er goed uit
Vriendelijk personeel erg behulpzaam
mooi uitzicht vanuit appartementen over de Zambezi rivier en evt met nijlpaarden en krokodillen
Kamer is luxe en comfortabel, prima bedden
Eten is goed, ontbijtbuffet zeer uitgebreid en uitstekend

8/10

Excellent

29 Oct 2015

helen

good stop

Clean and quiet hotel, friendly staff, good place near border

Partner

10/10

Exceptional

30 Aug 2015

ANNA TERESA

Ottimo hotel sul Zambezi Rover

Ottima posizione sullo Zambezi River sul quale si affacciano sia il bar sia il ristorante.
Camere molto ampie e luminose con vista sul fiume.
Ottima e varia la colazione cosi pure la cena. Personale molto gentile e disponibile.
Buona posizione per raggiungere il confine col Botswana per visite al Riverfront del Chobe National Park e a Victoria Falls in Zimbabwe.
Relax in piscina . . . una vera oasi.

Family

10/10

Exceptional

02 Oct 2014

Antonio Mario

Relax a la vera del rio Zambesi

Exelente, en un ambito de mucho relax y confort. El servicio del restaurant muy bueno como asi tambien la comida.

Family

10/10

Exceptional

02 Oct 2014

Juan

Todo muy bien. Todas las habitaciones dan al río.

Muy bueno. Las habitaciones dan todas al río con un paisaje muy lindo. Son cómodas y tienen todo lo necesario. La única crítica es que en el cuarto había mosquitos.

Family

8/10

Excellent

04 Sep 2014

GUIA4X4

Buena ubicacion

Necesitaria un restiling de habitaciones y baños

2/10

Poor

21 Apr 2013

Albert

Nice location, lousy service

The hotel is beautifully located. But we found the administrative staff incapable and breakfast unacceptable. - If you bring your own breakfast and are willing to pay twice, you will be ok (it took over an hour of arguing to get our hotels.com voucher accepted as payment).