Name: Sheraton Hanoi West
Address: 36 Le Duc Tho St, Tu Liem Dist, 36 24, Hanoi, 10000, VN

10/10

Exceptional

13 Jul 2026

MAMIRJON

GOOD

6/10

Pleasant

05 Jul 2026

KOO WHAN

호텔의 위치는 좋은것 같습니다. 그러나 숙박을 했던 스위트룸 1416호의 관리 상태는 그다지 좋지 않았습니다. 너무 오래된 시설에 커피머신의 상태도 안좋았습니다. 룸의 전등도 고장이 나있던 상태입니다. 24층 라운지의 시설은 만족하나 식.음료의 다양성이 많이 떨어졌습니다. 그러나 직원들의 친절함은 100점을 주고 싶습니다. 조금은 불편했으나 즐거운 여행으로 마무리를 했습니다. 감사드립니다.

Partner

10/10

Exceptional

05 Jul 2026

Kiseok

Everything was perfect. And I will use it again next time.

Partner

10/10

Exceptional

03 Jun 2026

Jeong Rae

I love jjajangmyen and shinramyen.
That was good choice.

Business

10/10

Exceptional

26 Apr 2026

Jinyoung

Good

Partner

10/10

Exceptional

07 Apr 2026

NICHOLAS MATTHEW

Great service, clean and roomy.

Partner

8/10

Excellent

19 Dec 2025

David

Hotel fantastic only problems it miles out of Hanoi

6/10

Pleasant

13 Nov 2025

charlie

Not enough for 4 stars, not enough amenities, no stabal luggage stand, too expensive, no longer stay in this hotel

Partner

6/10

Pleasant

20 Oct 2025

Sung Un

There are a lot of things that are breaking down. The shower door did not close tightly (stayed open about 1/2”) so the water would splash outside & wet the floor. Facilities came & fixed it but it was not fixed. This could lead to guest slipping & falling. The bathtub faucet was also leaking to the tiles. Gave up on calling to have it fixed.

Leisure Family

8/10

Excellent

23 Jul 2025

HYUN MIN

NO Bidet is serious

Business

10/10

Exceptional

11 Mar 2025

Michael

The entire staff was outstanding. The concierge service above and beyond expectations.

Business Family

10/10

Exceptional

23 Jan 2025

Suresh

Everything is good I like it

10/10

Exceptional

31 Jan 2024

Raju

It’s quite and there’s was lot of food options .Especially the breakfast was good.

Leisure Family

6/10

Pleasant

29 Dec 2023

Nitin

Good property but far away from town centre, quite an inconvenience to get to and fro

10/10

Exceptional

23 Nov 2023

Lloyd

Everything was perfect

Partner

10/10

Exceptional

13 Nov 2023

Shawnta

Staff was incredibly knowledgeable

10/10

Exceptional

12 Nov 2023

michael

Very nice, good service and spa. Fitness center was also nice but the treadmills wernt working great.

Business Self

10/10

Exceptional

10 Nov 2023

Armine

I had a room with a kitchen and a living room. It was like a residential apartment with ALL the facilities - a microwave, washing machine, electric stove, refrigerator, pots and pans, you name it.

Business

10/10

Exceptional

23 Oct 2023

Jatinder

Gud

10/10

Exceptional

17 Oct 2023

Jatinder

Good hotel

10/10

Exceptional

20 Sep 2023

Sammy

I arrived early in the morning before the check in time and the staff allowed me to use the shower to freshen up before my business meeting. Made a huge difference.

Business

10/10

Exceptional

23 Jul 2023

Robert

Z

10/10

Exceptional

08 Jun 2023

Jeremy

Lovely hotel with great staff and the visit was too short. Really excellent breakfast. Will definitely stay again.

Leisure Family

10/10

Exceptional

27 May 2023

Nai

Very good

8/10

Excellent

11 Apr 2023

matthew

The staff were. Limited it felt in the dinning area and bar. Overall the service was very pleasant.

Leisure Self

10/10

Exceptional

24 Mar 2023

Ritesh

There was a cemetery which i could see from my room
But a very comfortable and satisfactory place

Experia did not book my breakfast

Leisure Family

6/10

Pleasant

11 Mar 2023

Stephen

Nice hotel

Nice hotel with friendly staff

10/10

Exceptional

09 Feb 2023

DIEN

All the staff are always polite.

Business Self

8/10

Excellent

17 Sep 2022

Lawrence

Clean hotel.

Hotel is relatively new but a bit far from any malls. However transport is easy to arrange.

Business

10/10

Exceptional

10 Sep 2022

Hanh

Friendly staffs and helpful.

Leisure Partner

10/10

Exceptional

28 Jun 2022

Le thi thanh

Recommended. Hotel is clean n beautiful

Business

8/10

Excellent

14 Sep 2019

ED

Nice hotel. Ok for business stay if you need to go to the Convention Center, but very far from the Old Quarter area. Not much places for shopping or bars and restaurants around the hotel. Breakfast is buffet style but may need more variety on a daily basis. All staff are very friendly especially the Concierge Ns. Tam who’s very helpful.

Business_and_leisure Partner

8/10

Excellent

23 Jul 2019

Verified traveler

Overall good quality but rooms close to elevators can be a bit noisy

Business Self

8/10

Excellent

11 May 2019

Biswanath

Pleasure at Hanoi

It was good and comfortable stay.

Family

8/10

Excellent

27 Apr 2019

beckychau

Staff at breakfast and spa were super friendly We’d happily return.

Leisure Family

10/10

Exceptional

26 Apr 2019

KIRAN SIDDHE GOWDA

Excellent stay

Stay was good. Staff were accomodative.

10/10

Exceptional

12 Jan 2019

Alfredo

Excellent hotel

Good stay for business trip on the west side of Hanoi

10/10

Exceptional

09 Jan 2019

Verified traveler

The cleanliness of the property, the royal service & attention one is given by the staff. Their humidity ... just amazing

Leisure Family

10/10

Exceptional

31 Dec 2018

Verified traveler

Good and clean hotel friendly staff and helpful breakfast

10/10

Exceptional

16 Dec 2018

Verified traveler

Hotel is nice specially Hang who remember everything that you had the first day of your stay and you would not have to ask the same things again they would already be there on your table.. she was VVV GOOD.

10/10

Exceptional

30 Nov 2018

Gary

Business trip

I stayed here on a business trip and this is a really nice hotel. The staff are great and do everything they can for you. Hang looked after us very well at breakfast and always had my drink ready for me by the time I got to the table. My room was upgraded and it was very spacious and clean. Really enjoyed my stay and will be back.

10/10

Exceptional

05 Nov 2018

Verified traveler

Excellent hotel with professional employees

This is a great hotel in west part of Hanoi. I stayed at the clubroom and spent most of my time working there. Breakfast spread and room are both great too. Staff are more than ready to offer their help and yet not intrusive. I really appreciate that.

6/10

Pleasant

28 Oct 2018

Pratik

Hanoi trip

Food options are a bit limited

10/10

Exceptional

23 Apr 2018

Kerry

Great Hotel

Hotel was very comfortable and clean. The wait staff greeted us by name and even knew what we wanted for breakfast!

10/10

Exceptional

24 Mar 2018

Joseph

Fantastic hotel

We were there for a soccer tournament. It is an excellent location for it. The buffet is amazing, aka carte is slow service.

The hotel is very nice and it slept 2 adults, 2 kids very comfortably.

Family

8/10

Excellent

15 Jan 2018

Verified traveler

One of the better hotel around HCM district Q1 , near to Ben Thanh market and other tourist sites

10/10

Exceptional

08 Nov 2017

Verified traveler

Great location, customer services, the whole look and the experience in general.

2/10

Poor

22 Dec 2016

Priti

Not for tourists

This hotel is atleast 1 hour taxi ride
From central Hanoi, and given that most tours are a further 3-4 hours (Halong bay etc.) from central Hanoi- this is highly inconvenient. None of tour operators will pick you up from hotel, so an extra 200,000 Dongs each way trip in addition.All good restaurants again based in centre. Breakfast does have some variety- with local and Japanese cuisine- mainly catering for conference delegates etc. and breakfast room extremely busy and crowded. Personally we have had better breakfast in other hotels in Vietnam. We were apparently booked for only 2 breakfasts( despite checking in for family of 3)!-Again unusual as no such problem in the other ones that we had booked. We had to argue about this, and finally did not have to pay. Again asking to pay for extra bed, which other hotels happy to arrange for free.
We had sought advise from concierge for Halong bay trip and they recommended a company that has very bad reviews on trip advisor that we thankfully decided not to go ahead with finally( for some reason they hesitated to offer us even the name of the tour company, and we were just glad that we insisted that we needed it). The taxis that they recommend which stand outside the hotel cost us twice the charge of other taxi companies return- so not sure whether hotels get Commission for this.
On the whole, poor overall experience, just not catered for visiting tourists- avoid this if you have other options!

8/10

Excellent

20 Dec 2016

ANTHONY

Business stay

The club staff were really helpful and made my stay a real pleasure.

8/10

Excellent

17 Sep 2016

jenny

I enjoyed Hanoi, the traffic is insane but so much fun to watch. Crowne was lovely, the staff excellent and very welcoming.

8/10

Excellent

15 Jul 2016

Mahaindran

Simply fabulous with excellent quality

It was a wonderful stay, well worth the room rate. The staff were excellent rendering the best service possible. They reach out to the guests to ensure that every need is well taken care off. The surrounding area close to the hotel was rich with greenery, calmness and relatively clean. The restaurants and eateries close to the hotel provide good food and drinks.

8/10

Excellent

07 Mar 2016

Tat Ming

Great service

Easy to get to and from the hotel by taxi. The stay was comfortable and room is spacious. Service provided by staff is great and courteous.

However, there is not much things to do in the neighbourhood and room soundproofing need to improve.

10/10

Exceptional

30 Jun 2015

SHEREEN

We booked a family room and the room was very spacious and could comfortably accommodate my family of 4. Rooms are beautifully decorated and very clean.
The location is excellent - just 3 minutes walk from Siam Paragon.
Hotel staff are very friendly and courteous and always willing to help with any request.
Would book this place again for all future trips to BKK.

Family

10/10

Exceptional

24 Jun 2015

Ravi Kumar

Nice hotel

Friendly staff. Enjoyed the stay here.

10/10

Exceptional

28 May 2015

Margaret

Perfect for business

This is a great hotel for any occasion, but for business it was very comfortable. The room had blackout curtains, nice desk, comfortable chair and ottoman, flat screen TV with a enough (English) movie, sports, news, and documentary channels. Service was outstanding and helpful and friendly staff. Best of all - large soaking bathtub with view of the TV.

10/10

Exceptional

21 May 2015

jack

Quiet place

I had a great experience in this. Whenever i came back from hanoi, i already know which hotel to stay. Kind staff and good food.

8/10

Excellent

22 May 2014

pradit manakit

over all it good and present nice

The service from UK it very bad,, Idian speaking was un present at all 1 out 10

8/10

Excellent

24 Apr 2014

kent lim

it's great

i enjoyed. and i recommend you.

10/10

Exceptional

23 Apr 2014

JandR

Look forward to returning.

The staff are extremely supportive of an enjoyable stay. We stayed 5 nights. The outdoor Lotus Cafe and Bar was a regular refreshing retreat upon arriving back at the hotel after a hard day walking the streets of Ha Noi. The swimming pool is wonderfully shaped for a good swim and has a very pleasant surrounding area. The breakfast offered so many options that it was impossible to try everything even in five mornings. The cleaning staff were very thorough but never pushy nor in the way. The IHG Club welcome was a real bonus as was the smoking policy which offers convenience to everyone without smoke contaminating clean areas. All in all a great home away from home.

10/10

Exceptional

06 Apr 2014

GDE

Will come again!

Useful location for my business requirements. Hotel more than met my expectations. Will be happy to make the Crowne Plaza my base on any future visits to Hanoi.

8/10

Excellent

28 Mar 2014

Marshall K

poor wifi internet connection

10/10

Exceptional

24 Jan 2014

Minh

Facilities: Brand new, Top of the line; Value: Inexpensive; Service: Flawless, Remarkable, Go the extra mile; Cleanliness: Spotless;

Partner

10/10

Exceptional

22 Dec 2013

Besser

Fantastic service

Hotel is located outside the city center, 10 to 20 min taxi trip, 5 to 10 us$ will get you anywhere.

10/10

Exceptional

19 Nov 2013

Bhupesh Arora

Decent hotel with decent service

It was a good hotel but surrounding neighbourhood was lousy

10/10

Exceptional

29 Jun 2013

Verified traveler

Highly recommend

Would highly recomnend this hotel . Staff esecially is vey good - friendly ,courteous and go out if their way to hekp and speak english .
I am a vegeterian and since the snack bar didnt have too many veg items the staff and the chef went out of their way to mske specisl vege food which yhey served specislly for me on my table . 1 st day - finger sandwiches and greek salad 2 nd day cheese pizzaand samosa
3 rd day veg noodles . Was very impressed by this personal service

Had a good stay !

8/10

Excellent

09 Apr 2013

Scott

Great Breakfast Gym needs work

I thought the room was great, the staff was kind and the breakfast was fantastic. The only problem was the men's locker room seemed to have some things that were broken down. Overall a great place in My Dinh.

10/10

Exceptional

01 Apr 2013

Dani

Crowne Plaza Hanoi is the best of the best

I wanted to move in. All of the staff we encountered were friendly and provided the best service. We used the spa, the pool, room service, concierge and even extended the stay by three days because of the most excellent care.

10/10

Exceptional

29 Mar 2013

Dani

Very Pleasant Stay

Although it was difficult ordering room service, everything else was excellent.

10/10

Exceptional

04 Mar 2013

Verified traveler

Great Hotel

Great hotel. Great service and the entire staff made me feel very comfortable and welcome during my one week stay here while on business. The only negative is that the wireless internet connection in my room is intermittent and I had to continuously re-log on to the network. When you are trying to catch up on work after a day on the road, this became a little annoying.
Overall, I really enjoyed my stay here and would recommend the hotel to anyone.

10/10

Exceptional

28 Feb 2013

Jason

Great service

Partner

10/10

Exceptional

10 Feb 2013

Simon

Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Spotless;
very good buffet breakfast

Partner

8/10

Excellent

07 Feb 2013

Verified traveler

Over all it was great

8/10

Excellent

07 Dec 2012

Zuridah

Facilities: Brand new; Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful;
Reasonable price food at the restaurants and good food

8/10

Excellent

02 Nov 2012

Agustin

Good hotel overall that was not very good located for my travel interest

8/10

Excellent

23 Oct 2012

karen

Facilities: Above average; Value: Affordable, great hotel ; Service: Friendly; Cleanliness: Spotless;
a great hotel, just not a great spot for tourist

Partner

10/10

Exceptional

01 Oct 2012

Nazir

Facilities: State of the art; Value: Great deal; Service: Outstanding; Cleanliness: Immaculate;
i will definitely comeback and will recommend to my friends

Family

10/10

Exceptional

13 Jul 2012

George

Facilities: Outstanding; Value: Fantastic; Service: Go the extra mile, Outstanding; Cleanliness: Immaculate;
club restaurant worth experiencing to be indulged

Partner

10/10

Exceptional

11 Jul 2012

Kristy

Beautiful hotel

Partner

6/10

Pleasant

06 Jul 2012

SMWong

Ms. Wong

Overall the service was fine. One thing is internet was not free.

8/10

Excellent

07 May 2012

Lynne E.

Disappointing

It was very disappointing to arrive at such a lovely hotel to find out that it was miles from anything else. Every day, it was a long taxi ride into the city. I should have done more research...not a good hotel for a tourist.
The breakfast was mediocre and not worth the money; most of the food was cold...no matter what time I arrived to eat. Room service food was not that good either; had to send my food back and still it was returned not cooked the way I requested.

Very disappointing for a 5 star rated hotel.

8/10

Excellent

11 Apr 2012

Josh

Club level worth the $$$

Partner

10/10

Exceptional

09 Apr 2012

Kanen8

Great 5 star hotel at the right price!

Having just travelled through Vietnam (South to North) we ended our trip with a relaxing 2 days at the Crown Plaza West Hanoi. Although the hotel is away from the city, its only a $10 cab ride to the old quarter. The Hotel and the staff make up for the location. The best 5 star service from the concierge and reception staff (nothing was too much trouble) and they were able to do anything and everything from baggage repairs to sourcing me a motor scooter to Hire, all at the right price. We were amazed at their generosity and enthusiasm to help.
There are some great restaurants nearby, and for the best experience, pay the extra few dollars to add the ‘club room’ access to your stay. You wont regret the service from level 24, along with Happy Hour at 5:30pm! (yes free beer, wine and house spirits)
We would definitely stay again on our next trip.

Partner

4/10

Poor

05 Apr 2012

The Nut

Not what it should be!

I expected better from Crowne Plaza. Ok it is Hanoi, Vietnam - but they charge a lot and do not deliver. The bed was very hard, internet extra and expensive - bring a smart phone and buy a SIM card - save loads of money, breakfast was poor and also expensive - what should have been hot was cold and the cereal would not even come out of the contraption they had it in. Go out for Pho, save 90% compared to the hotel breakfast and it tastes much better. Location lacking also as just not much around that you can get to. Would try plenty of hotels in Hanoi before ever thinking about going back.

10/10

Exceptional

05 Mar 2012

Verified traveler

CROWN PLAZA HANOI

VERY NICE HOTEL, PRETTY GROUNDS AND THE ROOM AND BATH WERE VERY SPACIOUS. AFTER FLYING 20 HRS. THE BED WAS VERY COMFORTABLE . THE STAFF WAS VERY HELPFUL AND THE BREAKFAST BUFFET WAS FABULOUS!

4/10

Poor

02 Mar 2012

Verified traveler

too big crowed if thete is a convention. i will not recomend

10/10

Exceptional

17 Oct 2011

S

Great hotel cant wait to go back

Service was great, the SPA facility was delightful. The rooms were clean and new :-) Food and service was terrific. As for location, it is on the other side of town near the new business development side. On my next business trip through Hanoi, this is my pick of choice for overall great value vs service and cleanliness.

6/10

Pleasant

20 May 2011

Grace

Facilities: Typical; Value: Affordable; Service: Outstanding; Cleanliness: Gleaming, Immaculate, Beautiful;

10/10

Exceptional

01 Aug 2026

Timothy John

Everything excellent, recommended

10/10

Exceptional

22 Jun 2026

Seungeun

Overall impression of Sheraton is that the staff are amazing. I checked in very late in the morning yet the staff was polite and quick with the check-in process. When I checked out I had to rush to the airport to catch my plane and 'Rosie' picked up a taxi since the grab driver was asking to pay in cash when I didn't have any. And she even gave us a hanoi keyring as a small gift. I would definitely recommend this place!

Friends

10/10

Exceptional

25 Mar 2026

Jungsuk

다양한 음식이 준비된 훌륭한 조식당

Business

10/10

Exceptional

16 Mar 2026

ALEJANDRO

Muy limpio

Self

10/10

Exceptional

24 Dec 2025

HYUNCHUL

The Sweet room we stayed in was excellent! Very spacious with two bedrooms and emperor space in the living room and dining area. Breakfast buffet was also great with good international selections, including Vietnamese favorites. The best of all was the hospitality of the staffs. I would highly recommend it for a family trip.

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Sang

Business

8/10

Excellent

24 Nov 2025

NAOTO

もう一度泊まりたい

Business Family