Name: Holiday Inn Express Wuhou Chengdu
Address: No.5, The 1st Section of Western 2nd Ring Road, Chengdu, 610041, CN

10/10

Exceptional

04 Aug 2024

Rahul

Guests on non smoking floors would smoke infront of elevators and surrounding guestrooms would stink with the smell.

Business_and_leisure Friends

8/10

Excellent

25 Sep 2019

Verified traveler

So far no thing special. Better window free to open , it is sealed not sliding

Leisure Self

10/10

Exceptional

14 Aug 2019

Verified traveler

Holiday Inn Chengdu

Staff didn’t speak much English but this wasn’t needed. Hotel was not far from the airport and very easy to get to on the metro. Very good stay!

Self

10/10

Exceptional

15 Jul 2019

CT

Nice rooms and pleasant staff, many of whom speak English well enough to be helpful. Wonderful variety of breakfast foods. However, the little shop in the lobby only accepts scan-to-pay so is not accessible for most foreigners.

Leisure Friends

8/10

Excellent

11 Jul 2019

Verified traveler

Good for the price! The room is big, clean and quiet.

Business

8/10

Excellent

25 Mar 2019

Verified traveler

Good stay

Hotel was clean and well maintained. Air-conditioning didn't function well but they fixed it promptly. Breakfast was typical Chinese and good. Didn't explore local area but convenient for work and taxis. Staff was helpful and checked our luggage for the day.

6/10

Pleasant

20 Oct 2018

Verified traveler

Payment issue

I use my American Express Card to guarantee the room, and request to pay the room rate of RMB899 in local currency. However, the Hotel says that it has deducted my payment from my American Express Card, so that I can not pay my hotel charge in local currency, RMB. This is not good. I have chosen to pay higher rate, 10% more per night to have the privilege to pay my hotel bill in local currency. It does not happen this time. Please check what happens. Thanks.

Best regards,
James

8/10

Excellent

17 Oct 2018

Michael

Hotel requirements met expectations but staff coould smile more. Translation was a big issue as the english was poor!!

8/10

Excellent

03 Sep 2018

C

Excellent breakfast
Great staff
Comfortable room
Close to subway
Could use a fridge in the room and ice machine

10/10

Exceptional

15 Jun 2018

Alejandro

Finally visiting the Panda Bear

Once again I’m very pleased with the service provided by an amazing staff

Partner

10/10

Exceptional

13 Jun 2018

Alejandro

Perfect spot

We were welcomed by an amazing staff
Our room was excellent with a great view
Delicious breakfast bytheway
Easy access for the metro and taxi
Great food in the area too and walking distance

Partner

10/10

Exceptional

12 Jun 2018

Alejandro

Great experience

Very good location with easy access to transportation
The breakfast was amazing and the staff even better

Partner

10/10

Exceptional

12 May 2018

Jonathan D

Excellent hotel

All went well. No problems

8/10

Excellent

23 Mar 2018

Verified traveler

get what you paid, nice hotel0

helpful and friendly staff, clean room. we are a group of 7 rooms, one room air condition out of order, one bedding mattress too old, breakfast choice should be improve .

Family

8/10

Excellent

20 Feb 2018

Verified traveler

Solid Choice

This is a solid hotel, clean and comfortable. I recommend if you're staying in the area.

Family

8/10

Excellent

11 Jan 2018

Verified traveler

Comfy beds, clean rooms, full Chinese breakfast.

8/10

Excellent

08 Nov 2016

David G.

Comfortable, clean hotel for the price & location.

The room was comfortable, the staff were courteous and prompt, and the location was perfect for my trip.

Family

4/10

Poor

12 Oct 2016

John

I stayed at this hotel twice in the past two weeks. Once for 5 nights and then again for 1 night after other travels before returning back to Korea. Using an online site I made a mistake booking the hotel and booked my room for the night after I needed it. The room was fully paid for and there was no option for a refund from the site I understand most sites don't offer changes without paying an additional charge, but after having already stayed at this hotel for 5 nights I thought the hotel itself would be able to allow me to stay the night before with the booking I had but they would not. I was forced to pay again for the room and lost the money for my booking the following night. In addition, this was a couple days after the national holiday and the hotel was not fully booked so I could have easily taken a vacant room. I think this showed very poor customer service by the hotel staff and was very disappointing. During my 2 weeks of travel I spent a total of 9 days staying at 2 different Holiday Inns (Chongqing and Chengdu) but with customer service like this I don't expect to use the Holiday Inn in the future. In addition, after paying for the room, I was given a room with a shower that was poorly constructed. The door could not be opened if the shower nob was turned on or facing a certain way. It made pre-warming the shower impossible as I had to be in the shower with the door closed to operate it.

8/10

Excellent

09 Apr 2016

Kirsten

Affordable, clean and comfortable hotel

I stayed at the Holiday Inn Express Wuhou with my parents and my two little girls (3, 1) for three nights in early April. We were very pleased with the hotel. It was very affordable, comfortable and clean and breakfast was included, which was very convenient. The breakfast had a good range of options available including several cold cereals, two kinds of melon, fried eggs, noodle soup, two kinds of Chinese steamed buns, rice porridge, bacon, sausage, several Chinese hot side dishes, croissants, doughnuts and white sliced bread (toaster available) with butter and jam. There were two coffee machines that made hot, black coffee and heated milk was available as well as black tea and several fruit juices. There is a small children's play area in the corner of the dining area. We chose the table next to the play area all three mornings! It was a blessing to have that area available for the girls to enjoy while we had as leisurely of a breakfast as we wished. The hotel had two baby cots/cribs available and I borrowed one for my 1 year old free of charge. The hotel staff were kind and helpful. They do not speak much English, but they spoke more English than I do Mandarin and they tried their best to help me whenever I asked a question. We took taxis from the hotel to the places we wished to visit and paid between 12 and 35 yuan to get to most places. The giant panda breeding and research base is located north of the city, but it only took us 25-30 minutes/65-75 yuan to get there.

Family

6/10

Pleasant

27 Oct 2015

Pamela

A stuffy hotel

It was about 20C at night and daytime, but the hotel did not provide any air condition Inside the room. I was told by front desk staff that the weather is cool and therefore it s centrally turned off. Alternatively I was provided an electric fan for the night lol and it's a little bit dusty. Though the room have 2 windows, I don't think it's a good idea to open the windows while the air pollution index was over 130...I don't think I will visit this hotel again.

Family

4/10

Poor

24 May 2015

World traveler

Cigarette smoke in non-smoking roomsl

They advertize non-smoking rooms but have no control whether the visitors smoke in them or not. The cleaning ladies haven't been well trained, nor are they properly supervised. We asked for vacuum cleaning of our room. It didn't happen. When we returned from town we asked for another room, a bit better but also cigarette smoke. We asked for vacuum cleaning there, too. We said that they should not spray anything into the room - but the cleaning lady had done say (not good for asthmatic person!). Then she came to vacuum clean - she did a bit in the middle of the room but not in the corners. I had to show her how to do it properly. The vacuum cleaner was big size but very poor at sucking. I think the cleaning lady had never emptied the vacuum cleaner.... Smoking also elsewhere in the hotel. The staff says nothing, poor management. Poor quality for high price rooms. This is China!

8/10

Excellent

13 Dec 2014

Jean Lee

Flexible on late check out time

This is the third time i stayed this hotel. Is located near my friend office and house. .

8/10

Excellent

19 Oct 2014

Man'go

The Hotel clean and comfortable\n\n

This is my second stay,1st stay in Hong Kong 2nd stay in chengdu and there be more.

8/10

Excellent

16 Sep 2014

Verified traveler

Nice Stopover Hotel

Clean, nice staff speaks English, good breakfast, convenient to airport.

8/10

Excellent

14 Sep 2014

Don

Nice & convenient

Easy airport access makes this hotel nice for one or two days,
Staff was pleasant and spoke adequate English. Rooms were clean, beds comfortable and bath rooms very nice. Neighborhood was clean and pleasant but nothing interesting was close.

8/10

Excellent

08 May 2014

Henry

Nice hotel with bus stop and future metro station

Staffs are helpful and professional. Room is clean and comfortable. Buffet breakfast has lot of choice. With this price, I will come again.

8/10

Excellent

22 Apr 2014

Cordog

Decent

VEry good and friendly staff. Maybe more learning and practice or INternational English, but overall good. Please confirm I was not charged for last unused day. Would like to continue reserving through your system, but lack of personal emailing attention is troublesome. Thanks!

8/10

Excellent

15 Apr 2014

Verified traveler

soft beds, breakfast only so-so

I liked my room and the facilities. What I didn't like was related to their breakfast, which is normally good at other Holiday Inn Expresses I've stayed at. In this case, they closed breakfast at 9:00 am on a weekend, and when I did get to breakfast right at closing, it was almost all gone and picked over, not much left but a few scraps, and quite messy at that. I would suggest more detail be put into their breakfast service.

4/10

Poor

16 Nov 2013

Charles

Everything ok except AC was out of service

AC was out of service after midnight and room temperature went up to 28C, not a good sleep obviously.

8/10

Excellent

23 Jul 2013

SFO

Modern cozy room

Room is modern and clean. Location is not far from airport and easy to get taxi to anywhere. Only set back, NO refrigerator in room.

8/10

Excellent

05 Jun 2013

Stephen

Good stay

Good stay , but if you are going to the panda reserve don't take a taxi from the hotel, get one at the front of the hotel and use the meter. It's a lot cheaper.

6/10

Pleasant

01 Jun 2013

Allen

Dirty pillow case

House keeping failed to do their work - blood stain on dirty pillow case from previous guest stay!

8/10

Excellent

12 Dec 2012

Verified traveler

Nice hotel, reasonably priced.

The hotel was very nice, especially for the price. It was clean, well maintained, and the lobby area was much nicer than I expected. The room was spacious and the reasonable price included free internet and an extensive breakfast buffet. The only drawback might be the location if you are looking to be in an area with attractions within walking distance.

4/10

Poor

19 Apr 2012

Tiddlewinks

The Manager on Duty, Nick) was very helpfu as he knew his city and spoke good English. Only one or two of the desk assistants spoke English at an unl

The hotel is new and clean and well situated within reach of the airport, Panda Reserve. Reservation arrangements went smoothly. An assistant manager, Nick, looked after us well, giving good advice for trips, taxis, etc. The desk clerks had little competence in English and more experience is needed there.
For the price it was excellent.
John

8/10

Excellent

25 May 2011

Loretta

very clean

The hotel is about a 30 minute drive from Chengdu airport but well worth the drive. It is very very clean, with comfortable comforters and bedding. Bathroom is sparkling and staff was very helpful.

10/10

Exceptional

11 Feb 2025

Verified traveler

yiban

2/10

Poor

31 Dec 2024

Juan

房间通风较差，双人房床铺较小，卫生一般

Business Friends

2/10

Poor

18 Sep 2023

TAO

予約した部屋タイプが違って、解決できないと、エクスペディアも解決してくれなかった。

Business

2/10

Poor

13 Sep 2023

TAO

予約した部屋タイプが違った、解決しないままで、、、

Business

8/10

Excellent

25 Oct 2019

Verified traveler

Staff nice. Room clean. Good location.

Business

10/10

Exceptional

03 Sep 2019

Verified traveler

離地鐵站很近，早餐略簡略，但房間很舒適

10/10

Exceptional

30 Jul 2019

WING SIU

Hotel with good value

Nice hotel with delious breakfast
Room is spacious with big window

10/10

Exceptional

19 Jun 2019

ze

位置好

位置很好，每次坐飞机中转都选这里

8/10

Excellent

03 May 2019

Verified traveler

空港も地下鉄駅も近く、場所は良かったです。

Leisure Family

10/10

Exceptional

07 Apr 2019

Verified traveler

출장으로 이용했는데 방, 침대 크고 깨끗하고 만족합니다. 다음에 오면 또 묵을거에요

6/10

Pleasant

21 Jan 2019

Soo-cheol

예약보다 저렴한 현지 숙박요금

주변식당가 턱없이 부족. 요금을 이중부가 하려다 멋쩍게 취소하는 해프닝을 연출함. 예약 안해도 RMB350위안이면 숙박할 수 있어 에약했을때 보다도 저렴함

8/10

Excellent

17 Aug 2018

Ray

A good trip

Fast service

Family

4/10

Poor

19 Mar 2018

Roy

地區不是太方便

酒店設施一般相連隔離酒店獨立性冇咁高原來這段時間（3⃣️月中）中央空調還是祗有暖風沒有泠氣早餐好一般相對另一區（鼓樓）同樣3⃣️星半的假日酒店我感覺那間優勝些包括早餐，有機會再到成都我會選擇鼓樓那間。

10/10

Exceptional

18 Jan 2018

钟根良

智选假日，一如既往非常不错

第一次去住智选假日是在北京上地，感觉非常不错，虽然不能说是豪华，但是非常温馨舒适；这次在成都武侯再次入住智选假日，一如既往，而且服务更好，免费赠送牛奶和夜宵，服务人员热情洋溢，非常推荐这家酒店！

10/10

Exceptional

18 Jan 2018

GENLIANG

智选假日，一如既往非常不错。

第一次如入住智选假日是在北京上地，感觉非常好：虽然不豪华，但是很舒适温馨；这次入住成都的智选假日酒店，一如既往的感觉，而且武侯这家的服务更为热情，赠送了牛奶和夜宵；晚上在电梯下楼遇到服务员，也热情询问是否需要再来一份免费夜宵？在成都，我住过五星级的锦江宾馆、岷山饭店、城市名人大酒店，可以说武侯智选假日酒店和上述五星级酒店相比起来，对于商务差旅人员来说毫不逊色，甚至在早餐、酒店房间等方面更好。