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Rancho San Diego Grand Spa Resort
Toluca · Mexico
Km 2.5 Carretera FederalView location
8.8/10Excellent863 Reviews
Cleanliness8.8/10 8.8
Service8.8/10 8.8
Comfort8.4/10 8.4
Condition8.4/10 8.4
Location8.8/10 8.8
Neighborhood8.8/10 8.8
Amenities8.8/10 8.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Rancho San Diego Grand Spa Resort
The hotel is located in the southern state of Mexico, 45 minutes from the city of Toluca.
Near the hotel there are special places such as the beautiful colonial city of Taxco, famous for its silver, the important Teotenango ceremonial centre, which illustrates the Matlazintla culture, the Cacahuamilpa Caves and La Estrella, the people of Tecomatepec recognised by their crafts in clay, and Villa Guerrero, the first producer and exporter of flowers in Latin America.
This city hotel has 94 rooms and offers beautiful gardens ideal to be used in activities and social events outdoors with spectacular centennial Ahuehuete and Amate trees, laurels and many other species.
Inside the hotel there is a lobby area with 24-hour reception and check-out services, a hotel safe, currency exchange and lift access.
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Further facilities available to guests at this establishment include a shop, hairdressing salon, bar, games room, TV lounge, conference room, restaurant, Internet access, room service and a car park. Younger guests will be entertained at the kids' club and can let off some steam at the children's playground.
The hotel rooms have a terrace where guests can admire the beautiful gardens, pool or the impressive and monumental curtain of Ahuehete trees. In addition to a private bathroom with a shower, bathtub and hairdryer, in-room amenities include a television, Internet access and safety deposit box.
A double or king-size bed is a further standard feature of accommodation units. There is an outdoor heated swimming pool on the hotel grounds with children's section, poolside snack bar and parasols laid out for use by the water's edge.
Guests can enjoy a soak in the hot tub, work up a sweat in the sauna and steam bath or perfect their suntans on the sun terrace. Massage treatments and special spa packages are also available.
Meanwhile, those looking to stay in shape can enjoy a workout at the hotel gym.
Located in Ixtapan de la Sal, Hotel Rancho San Diego Grand Spa Resort is connected to the convention center, within a 5-minute drive of Balneario Municipal and Tonatico Municipal Pool.
This family-friendly hotel is 2.5 mi (4 km) from Ixtapan Aquatic Park and 3.2 mi (5.1 km) from Our Lady of Tonatico Church. Make yourself at home in one of the 94 guestrooms. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
6:00 PM
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Important information
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You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Fee for full breakfast: approximately MXN 280 for adults and MXN 135 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Spanish
Nearby attractions
Balneario Municipal
2.4 km / 1.5 mi
Tonatico Municipal Pool
3 km / 1.9 mi
Ixtapan Aquatic Park
3.5 km / 2.2 mi
Our Lady of Tonatico Church
4.7 km / 2.9 mi
Tlacochaca
9 km / 5.6 mi
La Estrella Caves
15.2 km / 9.5 mi
Grutas de Cacahuamilpa National Park
27.4 km / 17.1 mi
Nevado de Toluca National Park
39.1 km / 24.3 mi
Desierto del Carmen National Park
41.4 km / 25.7 mi
Ruins of Teotenango
43.3 km / 26.9 mi
Temple and Ex-Monastery of the Divine Savior
48 km / 29.8 mi
Artisan Gallery Malinalco
48.2 km / 30 mi
Convento Agustino de la Transfiguración
48.3 km / 30 mi
University Museum Dr. Luis Mario Schneider
48.4 km / 30.1 mi
House of Eagles
48.6 km / 30.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2000
- Year of most recent renovation: 2007
- Total number of rooms: 94
- Number of floors (main building): 1
- Single rooms: 15
- Double rooms: 78
- Junior suites: 1
- Accessible rooms: 1
- hotel
- American Express
- MasterCard
- Visa
Show 49 more facilities & services
- City centre
- Nearest Bus / Metro Stop
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Room service
- Babysitting service
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Lift access
- Shop
- Garden
- Terrace
- Gym
- Luggage room
- Bar
- Restaurant
- Poolside snack bar
- Conference room
- Meeting room
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- Parasols
- Children playground
- Kids’ club
- TV lounge
- Game room
- Sauna
- Steam bath
- Hot tub
- Solarium
- Massage
- Spa treatments
- Hairdressing salon
- Beauty salonExtra charge
- Breakfast
- Breakfast buffet
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Non-smoking establishment
- FitnessExtra charge
- TennisExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE DELUXE WITH PRIVATE POOLDOUBLE • DELUXE WITH PRIVATE POOLDBL.DX-PP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE DELUXE WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-PP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE TWO DOUBLE BEDSDOUBLE • DELUXE TWO DOUBLE BEDSDBL.2D-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE DELUXE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE LUXURYDOUBLE • LUXURYDBL.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE DELUXE TWO DOUBLE BEDSQUADRUPLE • DELUXE TWO DOUBLE BEDSQUA.2D-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
QUADRUPLE DELUXE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXE WITH TERRACERoom • DELUXE WITH TERRACEROO.DX-TR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
Room DELUXE WITH TERRACE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE WITH TERRACE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX-TR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRancho San Diego Grand Spa Resort
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Rancho San Diego Grand Spa Resort
100
reviews shown
LETICIA
Great spa. Great hotel. Bad restaurant
caridad e
Beautiful place and fantastic staff and food. The spa is amazing and you will be very well looked after by René. Nothing bad about this place at all
Marco Antonio
Great temazcal, in-room pool was not so great, beautiful gardens, great front desk personnel.
Blanca
Spa is extraordinary
Jose L Reyes
Get away weekend
Great service by front desk and bell boy team, extremely swift responses and great attitude
Sonia
Beautiful hotel and wonder service !
ricardo
Great service and wonderful hotel and Spa
Emilio
Great place to relax
Estefania
No vuelvo a regresar! Este lugar no es para relajarse mi primer noche fue un pesadilla! Ya que el cuarto de arriba tenía fiesta y con el radio a todo volumen!! terminaron apagando el radio asta las 3:30 de la noche !y empezaron su fiesta otraves con el radio a las 5:30 de la mañana y su noche de pasión ! Pague $450 dólares por 2 noches! No pude dormir con el rudo! yo fui a descansar a ese hotel por que estoy embarazada y quería relajarme antes de tener a mi bebé ! El siguiente día un empleado nos dio mal la información y pasamos 2 horas esperando para tener una respuesta de que incluía nuestro cuarto Lugo nos dijeron que nos tenían que mover de habitación por un problema de agua de la habitación. Perdimos ay otra hora al tener que mover nuestras cosas a otra habitación y esperar que nos dieran la llave del cuarto! Según se disculparon dándo un rato en el yacusi. Pero mientras yo perdí mi dinero y mis vacaciones se fueron a la basura y ninguna relación tuve antes de tener a mi bebé ! Me costo mucho juntar eso $450 dólares! Yo vine desde estado unidos para relajarme en este hotel que no me ofrecieron lo que pagué ! Estoy bien decepcionada ya que no se cuando pueda tomarme vacaciones otraves ya que trabajo todo el tiempo ! Y no me alcanza para darme un lujo siempre !
Fernanda
Guest service is really deficient.
Vicente
Pool is good
All other announced ammenities are not on the hotel grounds and everything was closed
All other announced ammenities are not on the hotel grounds and everything was closed
Carlos
El personal es muy amable pero carece de entrenamiento, el servicio deja mucho que desear en cuanto a calidad y tiempo.
La comida se vende muy cara y de calidad deficiente, además que el servicio es muy lento.
La comida se vende muy cara y de calidad deficiente, además que el servicio es muy lento.
Aldo
Gran plan para familia
Muy buen servicio, es una gran opción para Olán en familia
Verified traveler
Increíble las albercas, el servicio de todo el staff, muy buena la comida, los drinks en la alberca. Lo único es que hay algunas áreas que necesitan renovación, la alberca de juegos de los niños estaba con el agua fría, una de las canchas de tenis requiere nuevo piso, pero la verdad que todo lo demás excelente.
Verified traveler
The garden is huge and extremely peaceful
Verified traveler
Very nice resort with a huge open space. A good number of amenities available and the top highlight is their giant SPA offering great services.
Great stay!
Great stay!
Verified traveler
Tranquilo
El lugar muy tranquilo
Pero requiere de más mantenimiento y limpieza
Pero requiere de más mantenimiento y limpieza
DanielCarrillo
Great service , food was delicious, great prices.
Verified traveler
The place and the people are very nice the only thing was hard to find the place, they need more signs to get to the place
Verified traveler
The hotel has all the amenities you need and the personal is very kind and efficient.
Verified traveler
The restaurant service was slow and they didnt bring tha meals correctli
Mario
La gente es muy amable
Las camas son mas duras que una piedra y las toallas de la alberca estan roidas
Verified traveler
Los jardines muy bonitos y el servicio excepcional
Myrna
We loved the grounds, the spaciousness of the rooms, the climate, etc. The service at the pool was very slow. The food was expensive.
Martha
Great hotel for relaxation
This hotel is great to check-in and don't leave the premises until it's time to check-out. The restaurant is pretty good and allows guests to experience some local flavors. The swimming pool area is so spacious that even with the hotel at full capacity the place didn't feel crowded.
The landscape is great to relax and enjoy a fun time with the family, including kids since the water slide and the entertainment area keeps them busy.
The landscape is great to relax and enjoy a fun time with the family, including kids since the water slide and the entertainment area keeps them busy.
James
Nice hotel option in Ixtapan de la Sal
The hotel is a good 7/10, set on a private, gated and guarded development amongst beautiful giant Laurel trees. We live in Mexico City and are frequent visitors to Ixtapan de la Sal for weekends. The hotel has a fantastic pool with a hot jacuzzi and a swim up bar at one end and a toboggan slide and brilliant kids area at the other end so if you have kids they are going to love it. We don't have kids and sit at the other end and the noise is definitely not intrusive. They could use new garden furniture as a number of the loungers are a bit rusty on the bottom of their feet with jagged edges which I am sure could give you a nasty cut if you were to stub your toe on them. They are good quality and comfortable, they just need replacing. Waiter service is attentive and food and drinks are reasonably priced. The restaurant also has a nice breakfast buffet selection of hot and cold foods and a fresh omelette/quesadilla section. Evening meals are nice and well priced also. Rooms are well appointed although the terrace could use a table and chairs even though there is a bench seat. We have also stayed in a room with a private plunge pool before which was a good idea but would be much better if the pool was heated. Lobby staff are excellent and went above and beyond by allowing us to check out, then stay by the pool until late afternoon and then letting us shower and change in the spa before our drive back. We like that :-)
Verified traveler
Nice hotel with great service. We stayed for a night in a room with private pool and it was great experience. The only problem was that we were there on a weekday and we had to wait a little bit to get helped... Spa looks really nice although again their services are limited Mon-Wed. We will probably come back with the kids and stay during the weekend!
Alejandra
Very enjoyable
Beautiful place, excellent Spa
Alex
Annoying
Booked room for 3 nights including breakfast. Every morning when bill came, told them it was paid for; they didn't take my word and every morning they kept me waiting for 15-20 minutes while they were 'checking'..... annoying and third word treatment. Food sucks in their only restaurant; quality of meats fish and chicken were non descriptive , just awful. Only redemption they had was their spa and the massages & facials were excellent. My therapist Cristina is the best thus hotel has! I love her! Great person, great service, great karma!
Adriana
The room was dirty, carpet smell really bad.
For the price we paid, we expected something much better, our room smell really bad, bathdrom was dirty, the bath tub had hair from the guest before, beds very unconfortrable, sheets stinky, we weren't happy for the quiality of conditions in our room, wverything else was fine.
Mely
Nice and quite hotel
Quickly check in, beautiful views at the hotel , climated pool and hot jacuzzi . Affordable food and drinks! Lovely stay. Family and kids environment all enjoy it. Spa unbelievable!!
Francisco
Beautiful hotel and gardens, expensive spa
Beautiful hotel about 15 minutes to Ixtapan acuatic park, complete berakfast buffet, uneven staff at restaurant, some very friendly and helpulf other just doing a job, very expensive spa
Roberto
Nice with an excellent spa
Lovely staff, excellent food and service. Pool had an excellent temperature and private pool at room was awesome
Theodore
Breathtaking
The hotel is wonderful. The grounds are breathtaking. There is a beautiful pool and jacuzzi. The restaurant issurprisingly reasonable. The room, while not luxurious, was clean and comfortable with a lovely view.
The receptionist, Marco, was actually much more of a concierge and made our stay memorable. Everyone was friendly, courteous, attentive and efficient.
The only drawback was that we had no car for 2 days and the hotel is a little isolated (about 2 miles to town). Taxis are very cheap, though.
The receptionist, Marco, was actually much more of a concierge and made our stay memorable. Everyone was friendly, courteous, attentive and efficient.
The only drawback was that we had no car for 2 days and the hotel is a little isolated (about 2 miles to town). Taxis are very cheap, though.
vhar
Nice hotel, you have to try the SPA.
I really recommend this hotel specially the SPA services...If you have kids you could use the child care services
Verified traveler
Great DF get away
Great weekend getaway from DF. 1 1/2 drive from DF, take the toll road easy drive, pool, great brunch, great fish. Will come back again, this is our second time at the hotel. Room 205
Oscar
Great hotel
Great service..
Alejandro
Beautiful location within a forest
This hotel surroundings are beautiful and hotel itself is well maintained and the greenery within is also magnificent. We stayed two nights and spent a full day celebrating in a wedding, so we did not have a chance of trying the Spa or the pool which are mostly for what other visitors come. Employees are not up to par to the quality of the hotel but still OK. Breakfast buffet in the expensive side although good. Feel this is the best alternative in Ixtapa.
alex
beautifull gardens
I enjoyed it very much, weekends are a bit too crouded, but starting sunday all returns to normal
JohnC
Simply amazing!!!
When I read some reviews, I was hesitant to stay here, however, I am glad I didn't pay attention to those comments as this hotel has everything you may want for a comfrotable and relax weekend... This hotel has it all ... clean, well maintained, amazing pool, very complete spa and a really friendly personnel. Highly recommended.
alex
beautifull hotel
the hotel is beautifull, the plunge pool in the room is fantastic, the only thing lacking is heating in the rooms, and the menu at the restaurant is limited, but the hotel is generally excellent.
Verified traveler
In general , a very good hotel! thanks!
Maria
Peaceful nice relaxing place
I enjoyed the neighborhood very much, very nice, clean and peaceful. The room was very clean, comfortable and with a lot of space
lesly
Confortable
I recomended because made me feel like a home, and has many activities
joe
beautifull hotel
Gorgeous gardens, beautifull hotel, but ixtapan is a bit far from everything,,however once inside the hotel, everything is beautifull and well mantained
Lupita
Very well located
I think it's an excellent hotel, beautiful, excellent cleanliness, excellent service. I only believe prices are a little bit higher than expected.
Horst
Super relaxing getaway!
It�s a perfect weekend getaway. Less than 1 1/2 hour from Mexico City (Polanco). The hotel offers a nice Spa with affordable treatments, tennis courts and a beautiful pool area. The restaurant�s food is good and no need to leave the resort during the stay.
Verified traveler
Great for relaxing!
Nice weekend getaway for a great spa experience!
Very relaxing environment !!
Very relaxing environment !!
Gregorio
Worst Stay Ever
I reserved a room with a private pool, the pool was dirty, no towels, water on the shower was scarce, no water to bathe the last day of my stay.
Ingrid
We chose this hotel to celebrate a birthday and we did enjoy our stay.
We noticed, however, that there are several maintenance details that should be done. For instance, the lights in our bathroom did not work and we reported this three times until it was corrected. Some (several) of the balconies should have a new paint.
The pool is very nice although my husband would have liked the water to be a little warmer. We loved the gardens.
We noticed, however, that there are several maintenance details that should be done. For instance, the lights in our bathroom did not work and we reported this three times until it was corrected. Some (several) of the balconies should have a new paint.
The pool is very nice although my husband would have liked the water to be a little warmer. We loved the gardens.
Sam, dad of 2
Time for a major maintenance program
This is my 9th visit to this hotel. I kept coming back because I really enjoyed it. However, now it's time for a serious maintenance program that goes beyond painting walls or changing lightbulbs. The jacuzzi in the men's SPA was not working for the 2nd consecutive time. We found mold in our bathroom's ceiling. The door connecting to our room's terrace didn't slide properly. It's also time to change the old and small TV sets in all rooms to bigger flat LCD or LED screens.
On the bright side, the staffis really friendly and helpful. I forgot my diabetes medicine at home and the people at the front desk got it for me in less than an hour. Waiters, pool staff, chamber maids and people at the SPA, all of them, were really great.
If you visit this hotel, don't miss the lake. The place is really peaceful and beautiful.
On the bright side, the staffis really friendly and helpful. I forgot my diabetes medicine at home and the people at the front desk got it for me in less than an hour. Waiters, pool staff, chamber maids and people at the SPA, all of them, were really great.
If you visit this hotel, don't miss the lake. The place is really peaceful and beautiful.
Adrian
No Camino Real standards
It was a little bit disappointing because the hotel needs
moré maintainance, staff moré training & actitude to service
restaurant with poor options
No good as Camino Real is
moré maintainance, staff moré training & actitude to service
restaurant with poor options
No good as Camino Real is
claudia
Beautiful place,but needs mantainance
We had been here before Camino Real bought it. The place is gorgeous, surrounded by lovely trees and gardens. The pool area is perfect. The only problem is, being a Camino Real,( top hotels) it should be very well mantained, and it is not. We had problems with the sewer system and the bathroom sometimes stinked. The restaurant is OK,and employees are very friendly.
Alfonso
Este viaje y estancia fueron muy buenos, en cuanto a limpieza y fumigación de todos sus jardines. No nos molestaron los bichos nocturnos y eso se agradece. Sigan por ahí y no bajen la guardia con la limpieza.
Norma
Un ambiente de relajación
Cristina
Lo más destacado su buen servicio y la comida . Felicitaciones al Chef.
SUSANA
La habitación está limpia y muy cómoda. Nos dieron late check out y se los agradezco mucho.
jorge
Es un Hotel con un servicio, intalaciones, personal excelentes. En conclusión un excelente Hotel.
ARTURO
Todo bien, personal, instalación es, y servicio
JOSE
No nos hospedamos y perdimos el
Pago del hospedaje. No tenían la habitación con la cama que habíamos solicitado, ofrecen algo y no lo cumplen. Gran decepción!
Pago del hospedaje. No tenían la habitación con la cama que habíamos solicitado, ofrecen algo y no lo cumplen. Gran decepción!
carola
No servía la luz del cuarto. El servicio en general muy lento. Las instalaciones y la temperatura de la alberca perfectas!
Valeria
Es un hotel muy bonito, con áreas verdes súper cuidadas. Sin embargo, en la habitación no llegaba el internet para NADA, se fue la luz en dos ocasiones por lo que no pudimos cargar el celular o utilizar nuestra secadora. Por último, preguntamos en recepción si podíamos hacer un upgrade de la habitación (pagando la diferencia, obviamente) y nos comentaron que se pondrían en contacto a cierta hora para confirmar, lo cual nunca pasó.
No me gustó :(
No me gustó :(
Betty
Buen servicio habitaciones limpias
Hiram Yair
Excelente
Mayra
Todo muy bien en el hotel, solo que en las habitaciones no hay aire acondicionado o por lo menos donde yo me quedé no hay. Y el calor estaba muy fuerte. Me gustó que nos dieron un late check out, por lo que pudimos disfrutar el hotel más tiempo
sofia
Muy tardado el servicio a la habitación del restaurante
Miguel
LIMPIA PERO HABIA UN ANIMALITO
Karla
Excelente servicio, atención al cliente de primera, instalaciones en excelentes condiciones, muy contenta con la experiencia.
Alejandro
Las instalaciones son de 5 estrellas, la atención del personal es amable y rápido...el masaje fue una experiencia única... definitivamente vamos a regresar... altamente recomendado venir
JESSICA
Si muy bueno el Spa
RAFAEL HIPOLITO
Excelente lugar para descansar. La cocina excedió las expectativas
Rogelio
La propiedad está hermosa , muy bien cuidada , la habitación se ve que está remodelada con buenos muebles y lindos acabados
Excelente experiencia
Excelente experiencia
Elizabeth
Super relajante el spa hay muchas opciones de masaje en general todos un 10
andrea
Espacio muy agradable y el personal amable
José Fernando
Gran experiencia para desconectarse un fin de semana. El Spa lo mejor, alimentos variados y el personal muy amable
Rebeca
Todo en el hotel fue espléndido. Solo tuve un problema con el drenaje del baño… pero me cambiaron de cuarto.
David
Nos tocó buffet en el desayuno y súper bien y variado! Las habitaciones muy limpias y el personal super amable! Muy recomendado!
Stephania
.
María Fernanda
Estuvo muy bien la estancia, el personal muy amable, habitaciones siempre limpias, la comida muy rica (todo el menú buenísimo con buenas porciones), fui al spa y estuvo deli con servicios de cortesía que fueron una grata sorpresa, la alberca y jacuzzi limpios y en buenas condiciones. La cancha de padel está buena también y te rentan el equipo una hora. Es un hotel familiar pero también el plan en pareja (mi caso) se presta en este hotel.
Brenda
Las habitaciones se encontraban muy limpias y en excelentes condiciones. Sin embargo, la alberca de la habitación requería mayor limpieza y presentaba una fuga que, aunque fue atendida de manera inmediata, persistió, ocasionando nuevamente la disminución del nivel del agua.
Asimismo, se percibió una alta afluencia de personas en las albercas generales, incluyendo visitantes que aparentemente acudían únicamente a hacer uso de estas áreas sin estar necesariamente hospedados, lo que afectó la experiencia y la disponibilidad de los espacios.
El spa es realmente impresionante y los alimentos son de muy buena calidad; no obstante, el buffet resulta un poco elevado en precio.
Adicionalmente, el lugar no cuenta propiamente con estacionamiento, lo que puede resultar poco práctico para los huéspedes.
Asimismo, se percibió una alta afluencia de personas en las albercas generales, incluyendo visitantes que aparentemente acudían únicamente a hacer uso de estas áreas sin estar necesariamente hospedados, lo que afectó la experiencia y la disponibilidad de los espacios.
El spa es realmente impresionante y los alimentos son de muy buena calidad; no obstante, el buffet resulta un poco elevado en precio.
Adicionalmente, el lugar no cuenta propiamente con estacionamiento, lo que puede resultar poco práctico para los huéspedes.
Ricela Perez
Todo muy bonito y limpio. Accesible para viajar en familia y con amigos
Carlos Morelos
Excelente opción para relajarse, descansar al máximo en familia, instalaciones increíbles muy bien cuidadas, lo único malo es que el restaurante es algo caro vs la calidad de la comida.
PRISCILA
Muy limpio, excelente para niños
Alejandro
La habitación que nos tocó 122 todos los días olía caño el aroma del baño era insoportable la verdad ahí en fuera todo bien pero eso fue de muy mal agrado
Arturo
Nos fue muy bien
Juárez López
Muy relajante la alberca
maria eugenia
El SPa bien , me hablan un día antes que la alberca estaba inhabilitada , la verdad muy mal . Quisieron compensarlo con otras cosas. En general la atención no fue buena !
Marcopolo
SPA EXCELENTE
ALBERCA EXCELENTE
RESTAURANTE EXCELENTE
ALBERCA EXCELENTE
RESTAURANTE EXCELENTE
Norma Andrea
Todo perfecto
Juan
Todo excelente !!
Elizabeth
La habitación muy limpia, confortable y la alberca con temperatura ideal!!
El personal es muy amable, las instalaciones estan en muy buenas condiciones en general!! Disfrutamos mucho la estancia
El personal es muy amable, las instalaciones estan en muy buenas condiciones en general!! Disfrutamos mucho la estancia
Carlos
Muy a gusto. No las pasamos muy bien.
Ana
Todo perfecto, el spa una delicia!
JOSE
Todo fue excelente, el personal muy amable.
Luis
Todo es excelente !! Súper recomendable
Janely Esther
La recepción muy eficiente, los jardines grandes y hermosos, muchos árboles, como debe de ser un hotel de esa categoría y en ese tipo de lugar. Las habitaciones eran muy espaciosas, todo funcionaba bien y tenían balcones con buena vista. Las albercas muy limpias y de buen tamaño, la comida bastante buena aunque hace falta mejorar algunos paltillos, pero el servicio excelente. El spa bonito, el área húmeda muy sencilla y los tratamientos muy buenos. MUY MUY RECOMENDABLE TODO
JUAN
Habitacion impecable, la atencion del personal super
Roberto
La ubicación , las habitaciones , la música
Fabiola
Es muy bonito, algo costoso los consumos y particularmente el restaurante no me encantó, quizá deban renovar las camas. Fuera de eso es un excelente lugar para la familia y para pasar un buen fin de semana con niños.
Marcela
El personal en todas las areas del hotel fue muy amable.
Location & surroundings
Rancho San Diego Grand Spa Resort
Km 2.5 Carretera Federal, Ixtapan De La Sal, Mexico
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Rancho San Diego Grand Spa Resort
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