Name: Aston Denpasar Hotel & Convention Center
Address: Jl. Gatot Subroto Barat No. 283, Denpasar, 80361, ID

Aston Denpasar Hotel & Convention Center

Bali · Indonesia

Jl. Gatot Subroto Barat No. 283View location

50 reviews shown

8/10

Excellent

03 Jun 2026

pappu

Needs some work

Partner

6/10

Pleasant

05 May 2026

Harold

Good value for money if you are a family of 4 or 5.

Family_with_children

4/10

Poor

22 May 2025

Paulene

Staff were amazing however the hotel room was very dusty and had an unpleasant smell.

Family_with_children

10/10

Exceptional

11 Oct 2024

Charlie

The staff is so friendly! Great hotel and very clean.
Would definitely stay here again

Leisure Friends

10/10

Exceptional

04 Feb 2024

Amnah

The reception names Yogi was exceptionally helpful

6/10

Pleasant

20 Sep 2023

Steven

It's quite far away from any attractions. Food option is not appetising.

Leisure Self

2/10

Poor

15 Aug 2023

ROBERT BRIAN

POSSIBLE CREDIT CARD FRAUD. I stayed there on January 23rd to january 27th 2023. At that time the hotel scanned my credit card to secure a deposit. They correctly withdrew my expedia bill. with which I have no issue. However 5 additional amounts accounting to 80702 JPY were withdrawn against google ads exactly at the time I stayed there. The hotel was the only institution to physically touch my card in the previous two months. I used it on the 25th in Ubud and it cannot be that restaurant as the amounts were withdrawn beforehand. I approached the hotel to report the possibility that fraud has been committed by one of their staff. I contacted Google ads and they confirmed the card details were used by a third party (indonesian name gmail starting with S). Their accountant basically just said they have secure systems and their hotel does not record credit card information, This is PATENTLY untrue because I was shown a print out of my card details (name, number, expiry and PIN) printed on a paper. This can ONLY be done if my information was stored on their system. DO NOT LET THEM SEE YOUR CREDIT CARD

I am still awaiting a satisfactory result from their accountant.

Business Friends

10/10

Exceptional

14 Aug 2023

Wendy Marie

I stayed at the property while attending a conference there. The facilities and staff were excellent for the purpose. Overall, everything at the hotel was fine except for dinner at the restaurant. It took over half an hour to receive the dish I ordered and some people at my table had to wait even longer.

Business Self

8/10

Excellent

12 Aug 2023

Siegfried

Wonderful staff, nice food, decent location, not a great place to go out for a walk (although the security guard is quick to help stop traffic so you can cross the street). Bali had a rough 3 years with the tourist industry decimated by covid; the hotel is coming back, but be tolerant if the facilities are still recovering. Staff were a pleasure to interact with.

Business_and_leisure Partner

6/10

Pleasant

16 Jul 2023

Jody

Staff always wanting payment before we had finished meals.
Toilet blocked regularly, toiletries not replaced.
Bed and room comfortable, TV had only instructions in Bahasa.
SPA advertised has not been available for a long time, so it is wrong to advertise a SPA massage service, as this was one of the reasons we selected the hotel.
The other was the GYM, very good service but, not run directly by the hotel and only one guest from each room can use the gym, and then only once per 24 hours. This is not expectable. The basic stuff was fine and breakfast was quality, but we can do better for the price in Sanur. Ideal for Indonesian conventions not not for other types of guests.

Business_and_leisure Partner

2/10

Poor

26 Nov 2022

Don

The floor carpet was so old that it was dusty and the towels smelled of mold. I do not recommend this hotel

Business Family

8/10

Excellent

14 Oct 2019

Verified traveler

the rooms were good for the family

Leisure Family

2/10

Poor

16 Sep 2019

Verified traveler

not a good experience

When I arrived I was quickly unsold because I was told that the first room that was on Hotels.com was only available to smokers. Then after paying more they made me wait for 20 minutes to “prepare the room.” Finally, I get to the room but it was super hot! Couldn’t find the AC for awhile. Had to search. Finally, found one of them but it didn’t work. The other one blew very weak. I asked for help. They sent an engineer. Long story short... 4 hours later, the engineer still couldn’t fix it. I was so weary at that point that I felt unwell. I finally just told the front desk that I couldn’t take it anymore and needed to find a new place. At that point they were very polite. And totally admitted they messed up. But it was too late.

Business

4/10

Poor

25 Aug 2019

Daniel

Poorly lit room, unsuitable for business traveller

Not suitable for business travelers. The living area is too dim and impossible to do any work.
No bottled water was provided, guests need to do self collection of water from a water dispenser.

8/10

Excellent

06 Aug 2019

Cecille mai

Kudos for this hotel 👍

We really had a pleasant stay. Staffs are very friendly and accomodating. There’s a wide selection of food in the buffet breakfast. and to our surprise the hotel gave us a free room upgrade. Overalll it’s nice hotel.

Partner

6/10

Pleasant

24 Jan 2019

Verified traveler

Hotel restaurant had a generous menu but when ordering we were advised that only about 5 dishes were available including limits on how many of each dish we could provide. No choice as not many options locally as an alternative. Staff friendly and hotel condition was average. Location a bit too far from the city/airport.

Family

6/10

Pleasant

24 Apr 2018

Verified traveler

nice hotel and staff

No one came and picked us up at airport and we set that up when we made reservations.

8/10

Excellent

06 Dec 2017

Kenneth

Eh, just okay

Hotel was okay....the hotel put us into a smoking room initially and then moved \"upgraded\" us into a non smoking room. The AC in the main bedroom didn't work too well but the other room had a strong AC. The carpet was a bit soiled which requires some attention soon. The bathrooms were okay just to shower...wouldn't want to spend anytime longer in there. The bed was fairly large. The lighting in the room was horrible.

Partner

6/10

Pleasant

17 Sep 2017

Jacopo

Sorry, not using it again

Great staff, one bedroom apt pretty spacious, not exactly in perfect conditions and not properly tidy.
I was facing the restaurant and pool, every morning at 8am loud music and screaming people bathing. Plus, gym nearby with absurd loud music until 8.30pm

10/10

Exceptional

27 Aug 2017

Masrur

Best place to stay for polite staffs & Halal food

First and foremost, what caught our attention was the politeness of the hotel staffs. They were very accommodating and make you feel right at home. From manager to waiting staffs everyone was very nice and friendly. The atmosphere was very calm and relaxed despite of being peak season in Bali . We chose the hotel for it's halal catering and alcohol free environment. The hotel transport is reasonably priced and will give you a peace of mind with a trusted and friendly hotel staff driving you around. Please be little cautious about renting a car with a driver as many a time these drivers will take you places you had no plans to visit. they make their money that way.

10/10

Exceptional

22 May 2017

Keith D

pleasant stay

The hotel was very nice and the service was excellent. It was a little far from the Airport but close to my meetings. They were somewhat flexible with my checkout time which was helpful.

8/10

Excellent

12 Oct 2016

deni

not so bad

is a good for family,and good for want stay with halal food

6/10

Pleasant

10 Sep 2015

Kristine

Convenient for conferences

We stayed here for a few days as we attended a conference here. It was a long way from tourist spots.
It was comfortable and well-appointed. Staff were friendly and helpful. Breakfast was an additional charge. The breakfast had a wide selection.
Room service was excellent.
Tile grouting needed to be replaced.
Items from the frig and drinks from room service were exorbitantly priced----as in 5 times the regular price. Bring in your own snacks and drinks.
The hotel did not have a bar.

8/10

Excellent

30 Jun 2015

Shiv

In the heart of Denpasar and chaotic traffic

The hotel facilities are good for the price. However the location is not ideal as there will be lots of traffic while going to or coming from any tourist spot. Suggest to use this only as a day or two max hotel. We stayed there for 7 days and 6 Nights, so might have had an overkill for us.

Family

10/10

Exceptional

27 Jun 2015

Andy & Kirsty

Friendly & helpfu

The rooms were nice, pillows to large for our comfort. But this is the only negative. The breakfast, the transport and the staff were excellent.

8/10

Excellent

03 Feb 2015

Verified traveler

Affordable place and great service

Stayed in Aston Denpasar for 2 nights. The room was in good condition, TV is a tad too small for my liking. Room service is excellent for the price. I would consider staying at this hotel again in future.

10/10

Exceptional

19 Dec 2014

Siva

very nice and near to town.\n

very nice, I and my family were treated well by hotel management and staff. Nice environment and beautiful location. I appreciate the cleanses.Next time I will choose again this hotel if I happen to go Bali.

8/10

Excellent

28 Oct 2014

Janet

Nice restaurant, 3x great swimming pool

Our two had dinner there for salmon stick, fish salad and Pad Tai and juice and coke, comes total only for A$30, cheap and delicious! The room is quite big but seems hasn't be renovated for ages. Staffs are a bit cold if compare with the other hotels. 3x long swimming pools are great but only open till 6pm while its till expose to the strong sun beam, the foyer is beautiful and have artist there play local music at evening. The worst thing makes me not return in the future is, it close to no where, if you are not go there for business nearby, no point to accommodate at this hotel.

Partner

6/10

Pleasant

14 Oct 2014

Yogananthan

Bali trip

nice hotel, lovely people.
room very damp. uncomfortable

Family

8/10

Excellent

18 Sep 2014

trevor and mel

lovely staff and service

Everyone friendly and helpful
Hotel clean and breakfast very nice
Thanks to all

Family

6/10

Pleasant

31 Jul 2014

Diver

Great for business

Poor management, we booked two rooms for 2 nights via hotels.com, but they told us 1 room for a night via Expedia.

Then the next morning we were told that we have to pay for breakfast, while on the booking it says free breakfast.
Eventually they solved the problem themselves.

8/10

Excellent

14 Jul 2014

Sammi

Hotel was fantastic, especially the room design.

I like the overall except the swimming pool, water too cold.

10/10

Exceptional

08 Jul 2014

Michael

Good stopover for a late plane arrival, to go to somewhere else the following day

Family

6/10

Pleasant

20 Jun 2014

traveller

Good they can do better.

The staff were quite courteous. Linen was not up to the mark. When they provide toilet articles they should be good. Otherwise they are better off not providing. Towels were old.

8/10

Excellent

19 Jun 2014

Verified traveler

Centrally located, suitable for non-crowd lovers

The hotel was good from the perspective of being away from the touristy crowd. The staff were excellent, very responsive to needs. The cleanliness could improve.

10/10

Exceptional

25 May 2014

Garry

Comfortable

I chose this one due to being close to 911 Dental Clinic. Very comfortable place, except for thumping music playing outside around 7:30-8 AM. If you want to look around Kuta/Legian/Sanur there are many closer options, it's about 80,000Rp to Kuta. Room was very comfortable though the laundry needed a nudge to come back. Good free breakfast. Staff speak perfect english, well educated and respectful.

8/10

Excellent

21 Apr 2014

ram

Location

The hotel is located close to the airport and between kuta and sanur. It provides a vantage point for tourists who want to move around different areas visiting places. The room rates are pretty good. However, the provision of wifi in all rooms will benefit the guests.
Currently one needs to shuttle between the room and lobby or restaurant to have wifi access.
However, Internet access via cable seems to be available in all rooms.
In the current age of technology and rapid business advances, wifi plays a dominant role.

8/10

Excellent

05 Jan 2014

Kellie

Facilities: Great; Service: Awesome; Cleanliness: Perfect;

Family

6/10

Pleasant

09 Sep 2013

Chris

It was clean and comfortable and quite suitable for a one night stop-over from Lombok to Sydney. They do not serve alcohol in the hotel and it would have been good to know that before booking

10/10

Exceptional

17 Sep 2012

Nikki

Facilities: Top of the line; Value: Great deal; Service: Outstanding; Cleanliness: Spotless;
excellent value for money

10/10

Exceptional

17 Sep 2012

Nikki

Facilities: Top of the line; Value: Amazing; Service: Outstanding; Cleanliness: Spotless;
Definately value for money

8/10

Excellent

09 Sep 2012

Nikki

Lovely staff and great service.

8/10

Excellent

10 Jul 2012

Yuri

Layover

One stayed one night as layover before next part of travel. Did what we expected.

Family

10/10

Exceptional

05 Jul 2012

Murray

Facilities: State of the art; Value: Bargain; Service: Average; Cleanliness: Pleasant;

Family

8/10

Excellent

20 Jun 2012

Shannon

Staff were friendly and helpful arranging taxi

Partner

8/10

Excellent

09 Jun 2012

Carmel

Nope

Family

10/10

Exceptional

06 May 2012

Robert

Facilities: Top of the line; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;
Meals, pool, room everything you could want

Family

10/10

Exceptional

09 Apr 2012

James

Facilities: Top of the line; Value: Affordable; Service: Remarkable, Outstanding; Cleanliness: Pristine;

Partner

6/10

Pleasant

06 Feb 2012

Verified traveler

Hotel experience

This hotel is far from beach and the tourst attraction places. Most of the staff had little english and the charching more than the prices on the manu but over all every thing was ok.

4/10

Poor

15 Jan 2012

Aston Denpasar

We booked this hotel as a close place to stay overnight to travel onto another island the next day. The review was that this was close to the airport approx. 20 mins travel. This wasn't the case. It was closer to 1hr 20mins through busy traffic and definately not close. Aston Kuta is the motel only 5 - 15 mins from the airport.
On arrival the motel is very clean and well presented however the room is very dated and if you are bigger than a size 10 you will not fit into the shower recess. The door faces the wrong way and it is impossible for a larger person to utilise the area.
Staff were attentive and friendly however not a place to stay as an overnighter close to the airport.