Princess Mundo Imperial Riviera Diamante Acapulco

8/10

Excellent

21 Jun 2026

Renato

El hotel en general está bien. Se ve que hay partes que no han terminado de restaurar, pero bien. El único pero que pongo es que los elevadores son muy lentos y cuando se acumula gente la espera puede ser de varios minutos.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Robert

Attractive swimming pools, beautiful beaches, and attentive staff members. We really enjoyed our stay at the Princess.

Friends_and_family Family

2/10

Poor

16 May 2026

lopez

Todo mal un horror antes era distinto

Family

6/10

Pleasant

15 May 2026

Rebeca

2 pools were out of service

Food was not good
And they were painting the walls in my rooms floor

Family

10/10

Exceptional

12 May 2026

Victor Ivan

el servicio y las instalaciones son muy buenas , las habitaciones ya estan remodeladas y muy lindas igual ,muy recomendable !

Partner

10/10

Exceptional

10 May 2026

Romeo

👍

Pet

6/10

Pleasant

07 May 2026

Ximena

The rooms could be better but for a business hotel it is ok

2/10

Poor

30 Apr 2026

Eduardo

El servicio es terrible, mas de dos horas para hacer el check in, el hotel esta demasiado viejo y descuidado, la limpieza es pesima.

Business

8/10

Excellent

08 Apr 2026

Dafne

Mala bienvenida

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Mirna

Hotel con categoría

Family

4/10

Poor

07 Mar 2026

Alma Gabriela

El hotel está viejo, sucio y en malas condiciones. La cafetera de la habitación tenía algo podrido adentro y el olor era insoportable.
No le han dado mantenimiento a nada. En el gym no servía más que una caminadora.

Friends

10/10

Exceptional

26 Feb 2026

Monica

Spotless, comfortable, excellent

Friends

6/10

Pleasant

23 Feb 2026

Alexander

Dirty floor, staff

Partner

10/10

Exceptional

16 Feb 2026

Rhonda Beth

Beautifully renovated rooms and property. The place is first class. Service is good, the rooms are spacious with comfortable beds, nice bedding, new furnishings and amenities. The walk in showers have great water pressure. Overall I would recommend.

8/10

Excellent

15 Feb 2026

Mauricio

Buen servicio en general

Partner

6/10

Pleasant

11 Feb 2026

David

The hotel was beautiful, and the room was nice, but we had to request for our toilet to be fixed 3 times, then we had no A/C through the night. No attempt to make it right was offered.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Domingo

Excellent service!

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Jose

Beautiful resort, great spa, food is good, big gym, rooms spacious (most of them with recent renovations). Def would recommend.

Leisure Self

10/10

Exceptional

28 Dec 2025

luis

Nos encantó

Leisure Family

4/10

Poor

19 Dec 2025

Heriberto

Ac didn’t worked, pools closed, terrible buffet breakfast, cockroaches in the room

Leisure Family_with_children

4/10

Poor

07 Dec 2025

Javier

Food quality not good. Service in general is bad, 30 to 40 minutes of waiting just to have breakfast. Buffet very poor and basic… at the swimming pool the order takes 30 to 40 minutes to arrive….

Leisure Friends

6/10

Pleasant

03 Dec 2025

Donald

Yes it was fine

10/10

Exceptional

15 Nov 2025

Roberta

The room was very nice, spacious and clean

Leisure Partner

2/10

Poor

08 Nov 2025

Marco Antonio

This hotel is extremely overpriced..food is expensive and not even tasty...staff are not friendly...the main swimming pool is still shutdown...no entertainment..no acrivities..the elevator makes scary noises and the door slams on people getting in and out ... and i found a cockroach in my room 0834...not aceptable...they need to restore the hotel to where it is safe and pleasant for people to stay and then re-open it when its safe...i visited from Seattle in October 2025

Leisure Family

8/10

Excellent

27 Oct 2025

Bissell

Well - I had some issues checking in. Despite having a reservation, they didn't have me in the system. The attendant indicated that they are often receiving fraud from prepaid reservations. Well, I didn't prepay...I reserved to pay when arrived. I showed them the reservation, and it took some time to resolve the issue. My cousin from Mexico City was staying there also and they backed his brand-new car into an object in Valet...but they seem to be taking responsibility for that instance. I stayed there 40yrs ago. The property has been impacted by the hurricanes last year, and it didn't impact my stay there - since I was Acapulco to bury my mother and most of my activities were at my other cousins' home there or around town. We did find two cockroaches in the room - but it's open air and wasn't a annoyance. Breakfast was good, but Expedia says it was free and it was hardly free. Nor was it on my corrected reservation.

8/10

Excellent

11 Oct 2025

Michael

This place is still recovering from the hurricane but in good condition. It is under new ownership and there is a lot of work going on. The great staff makes up for any deficiencies. Two issues... there really isn't any place on property that serves dinner except a very average sushi place. Also it can be a bit noisy. in the end i had seven very pleasant days there.

10/10

Exceptional

10 Oct 2025

Salima

The hotel staff was very friendly, and welcoming. The service was excellent! We also loved the food served at breakfast! We loved the pools, spa and the view of the city from our room. We took advantage of the breathtaking beach! Thank you Princess Munro Imperial for making our vacation one to remember! Thank you for your warm hospitality! If we are ever in Acapulco again, we’ll be happy to be one of your guests at Princess and we are also eager to visit your other locations! Hasta luego!

Friends_and_family Family

2/10

Poor

28 Aug 2025

Estefany

El elevador hace ruidos, los cuartos y LAS CAMAS tienen pipi de perro, los aires acondicionados hacen tanto ruido que no te dejan dormir, los refrigeradores tienen comida del huésped anterior y el servicio en general es lento. No me volvería a quedar.

Leisure Family

2/10

Poor

27 May 2025

Lauren

Rooms not cleaned even at 6pm. Elevators with 20 people waiting to go up. Couples in family pool engaging in sexual activity, fraudulently sell sea view and give you a room over a car park. Service horrendous.

Leisure Family

8/10

Excellent

14 May 2025

Sandra Maria

Gran ubicación de hotel

El hotel esta siendo restaurado y aun le falta. El servicio tiene actitud pero le falta capacitacion si quieren volver a ser 5 estrellas.

Friends_and_family Family

6/10

Pleasant

13 May 2025

Edward

resort fees already paying to stay there and when you checking in i didn't use the resort and still had to pay resort fee's

Business_and_leisure Self

10/10

Exceptional

12 May 2025

Aaron

Few

Friends_and_family Friends

8/10

Excellent

27 Apr 2025

Aida

Very nice but old hotel, people very friendly, elevators very very slow and no running water for some hours during three nights

Self

10/10

Exceptional

16 Apr 2025

Enrique

Everything

Leisure Friends

10/10

Exceptional

14 Mar 2025

Roberto

Excelente atención por parte de la Srita. Luz en front desk.

Business

8/10

Excellent

03 Mar 2025

Luis Carlos

The property is recovering from the Hurracaine, has done a great job however there are some problems to be fix still

Business_and_leisure Partner

10/10

Exceptional

23 Feb 2025

Maria Camila

Muy rica la comida, los drinks y siguen reparando el hotel pero la mayor parte ya se ve como antes

Leisure Partner

8/10

Excellent

15 Feb 2025

MARCOS

Recepción es una escuela de capacitación, se tardaron mucho tiempo para registrarme porque no tienen personal competente

8/10

Excellent

27 Jan 2025

Eric

Good condition

Leisure Self

10/10

Exceptional

10 Jan 2025

Alan

Muy bonito recorder tu infancia y regresar de Nuevo

Business_and_leisure Family

10/10

Exceptional

04 Sep 2024

Diana

I love This hotel Resort palm tree 🌴 the sunset 🌅 from this place are wonderful to see it . If I visit Acapulco this is my favorite place .

Leisure Family

10/10

Exceptional

02 Sep 2024

Alan

Very good

Business_and_leisure Family

6/10

Pleasant

20 Aug 2024

Ricardo

I enjoyed my stay, it was quiet, relaxing. However, the food and drink were over priced. The property still not fully open. The food was quality on some itmes was very good. The drinks were as expensive as in the U.S. and were average. Pet fee was extremwly over priced. $50 dollars a night. In the U.S. some hotels charge between $75 and $150 for the entire stay. The beach is nice, though it is open sea. You need to be careful when swimming and not go to far in.

Leisure Family

8/10

Excellent

19 Aug 2024

Cecil

There is still a lot of construction happening due to the Hurricane damage. The side that was open was nice, but the restaurants and pools were limited. Over all we enjoyed it and look forward to returning one day when the repairs are complete.

8/10

Excellent

16 Aug 2024

Zaida

Staff were professional and kind and respectful. Room was clean and comfortable. The price was reasonable.

Leisure Partner

8/10

Excellent

10 Aug 2024

Israel Diaz

We always love to
Stay here. Safe area

Leisure Family

8/10

Excellent

08 Jul 2024

Greta

Is a very nice place, and safe!

Leisure Family

10/10

Exceptional

05 Jul 2024

Mario

Excelente

Business_and_leisure Family

10/10

Exceptional

13 May 2024

Saul Alonso

the stay was great, nice view, attentions in every aspect, I'll recommended a lot, if you want to eat or drink something else about the restaurant, at the beach you can find a lot of options even cheaper

Leisure Partner

8/10

Excellent

07 Oct 2023

jaime

It’s at all inclusive hotel they only have one restaurant open for breakfast 40 minutes to wait for a table that’s not aceptable.
The lounge chairs on the beach are old, dirty, and neglected.

Leisure Family

10/10

Exceptional

28 Sep 2023

Alejandra

Nice hotel, was my first time traveling that area. I spent only one night, but I got in my room every things I needed, the room was very clean. I enjoyed staying there

Leisure Self

10/10

Exceptional

24 Sep 2023

Alejandra

Loved that it is pet friendly and has everything included

10/10

Exceptional

09 Sep 2023

Gamaliel

Amazing views the room was very clean all the time bigger than expected

Friends_and_family Family

10/10

Exceptional

08 Sep 2023

Gamaliel

Was excelente the perla building was amazing

Friends_and_family Family

6/10

Pleasant

17 Aug 2023

Sandra

Such a beautiful hotel, the views and the rooms are amazing. The reason why I am giving this hotel 3-stars overall is bc the food is not it. Tried all restaurants and the only good one was the breakfast buffet at Chula Vista. Very pricey food and not good in all other restaurants on property. I would like to note however, the bartender at the bar inside the restaurant Beach was amazing and his drinks were delicious. Acapulco is beautiful so I will definitely go back but will look elsewhere.

Leisure Family_with_children

2/10

Poor

17 Aug 2023

denny

This property is grossly over price. The staff is basically rude except for the housekeeping and the valet staff. The people in the restaurants don’t pay attention to you and the food is grossly overpriced. I would never stay here again. This was the third time we stayed here and it’s gone so far down the hill it’s not even a four-star hotel but they charge five star ratings. Very bad very bad very bad.

Leisure Family

2/10

Poor

05 Aug 2023

Israel

The ocean waves were beautiful!

Leisure Family

8/10

Excellent

03 Aug 2023

Carlos

Make sure to take some medicine for your stomach you may need it, because they won’t give you anything that’s happening to me

Leisure Family

10/10

Exceptional

31 Jul 2023

Whitney

This was a last minute booking. We loved everything about it. It is one of those places you go and they have everything you need.

Leisure Family_with_children

6/10

Pleasant

28 Jul 2023

Susana

Fue muy decepcionante el hotel ya no es lo q era el servicio muy pobre tienen problemas con aus terminales para pago y un caos pese a q todo es digital no hay control en verdad muy decepcionante el hotel

Leisure Family

10/10

Exceptional

23 Jul 2023

Manuel

Family friendly. Location on beach with easy access. Several excellent restaurants on property. Safe taxi service on ground to take to and pick up to points of interest. Gated property with guard.

2/10

Poor

14 Jul 2023

Rodrigo

I could not get there on time because of demonstrations and they ever replied.

Leisure Partner

8/10

Excellent

14 Jul 2023

Erick

Great option for the value. It is centrally located to malls, restaurants and access to the beach. The property is a bit outdated but well maintained. The staff is courteous and responsive. The quality of the food is average, but all in all the experience is pleasant and welcoming.

Leisure Family

10/10

Exceptional

29 Jun 2023

william

Excellent views and restaurants

8/10

Excellent

20 Jun 2023

Lenny

Stayed at the Princess Mundo Imperial for a weekend trip, wanting to relax by awesome pools enjoying some cocktails. This resort did not disappoint. Our Princess tower room had ample space to accommodate my family of 4 and had perfectly working A/C, which is a must in Acapulco. It is super hot out and about and the pools, although spacious and convenient were little relief from the warm weather. The pool temp is a little too warm but that is to be expected given the hotness day and night in Acapulco.
The staff was all around excellent whether it was at the front desk, restaurants, taxi stand or poolside. We never felt lost and every member of the staff ensures your stay is as comfortable as can be. The only knock we had was hoping the restaurants were all open and available but they have certain days/hours when they are not open. There are also very limited options outside the hotel unless you want to take the walk by the golf course to the shopping center on the other side of the highway. Nevertheless, we made it work with the beachside palapa which was a nice way to spend the day sipping drinks and eating yummy shrimp cocktails.
All in all, we had a lovely trip and would recommend this resort to any family or couple looking for a couple of days to unwind and relax.

Leisure Family

10/10

Exceptional

13 Jun 2023

Tim

Great hotel employees. They were so friendly and helpful. Our room was so comfortable. Nice beach and pool too!

Leisure Family

2/10

Poor

06 Jun 2023

Paul

Check in and out was horrible. Learn how to queue - new railings in room on terrace are very frail - they will break - no water path on beach to avoid burning your feet - golf course is in terrible shape and garbage is all over the place - taxi cabs from property charged very high prices. Have been to property over 10 times over the course of years. Sad to see its decline.

Leisure Partner

4/10

Poor

05 Jun 2023

Alfredo

La atención del personal no fue lo mejor, se esperaba una mejor atención por parte de ellos. Solo hay dos personas que tienen mi admiración.

Leisure Family

10/10

Exceptional

25 Jun 2026

Angeles

Muy bonito

Family_with_children

2/10

Poor

23 Jun 2026

Fernando

Mi experiencia en este hotel fue completamente decepcionante. Desde nuestra llegada tuvimos múltiples problemas que jamás fueron resueltos adecuadamente.
Nos cambiaron de habitación en dos ocasiones debido a que no había agua. Además, la televisión nunca tuvo señal durante toda la estancia. Los elevadores son un verdadero problema: solamente uno parecía funcionar correctamente, lo que provocaba filas enormes y tiempos de espera excesivos para poder subir o bajar de la habitación.
Para empeorar la situación, me realizaron cargos diarios de estacionamiento cuando ni siquiera llevaba automóvil. También me cobraron por el servicio de internet, a pesar de que nunca me conecté al WiFi del hotel.
Las condiciones generales del hotel son muy deficientes. La playa permaneció sucia durante toda nuestra estancia; no observamos labores de limpieza en ningún día. Incluso había vidrios de botellas de cerveza en la zona de playa, representando un riesgo para los huéspedes y especialmente para los niños.
Los camastros estaban infestados de hormigas, por lo que resultaba prácticamente imposible utilizarlos cómodamente. La falta de mantenimiento y limpieza era evidente en todas las áreas.
Las instalaciones se encuentran en muy mal estado, el hotel luce viejo, descuidado y con evidente falta de mantenimiento. El servicio al cliente fue deficiente y en ningún momento mostraron interés por solucionar los inconvenientes que sufrimos.
En resumen, fue una estancia muy mala no recomendable hospedarse

Family_with_children

6/10

Pleasant

09 Jun 2026

Carlos

Entiendo que todavía está en reconstrucción el hotel hay áreas como la alberca que está en mantenimiento, así como los elevadores y salones
El personal de limpieza excelente al igual que los meseros
Por mensaje me ofrecieron salida tardía sin embargo a la hora de mi llegada me dijeron que ya no estaba disponible y el día de mi salida acudí y me dijeron que siempre estuvo disponible

Entiendo que tenían un evento internacional el mío era un campeonato nacional no me gustó que me preguntaran si era huésped del hotel o si solo iba al evento creo que para ello existen las pulseras que distinguen,

Lo mismo al ingresar al restaurante nos dijeron los costos y que las bebidas eran aparte, pero si nos hospedamos en el hotel creo que estamos consientes en los costos de consumo

No me agradó el trato en esta ocasión

Family_with_children

6/10

Pleasant

04 Jun 2026

abraham

Había grupos de fútbol de muchos países y la atención no

8/10

Excellent

26 May 2026

Johana

Considero que el número de elevadores es insuficiente- lo cual es un tema en la logística por el tiempo de espera tan prolongado que en ciertos horarios se presenta.
Fuera de eso, la verdad todo muy bien.

Family_with_children

10/10

Exceptional

25 May 2026

Francisco Javier

Nada

Self

4/10

Poor

24 May 2026

Andres

Terrible service. The elevators are terribly slow and sometimes you end up waiting 10 minutes to get on. Too full of people. The valet staff is rude and slow. Do not recommend.

Partner

8/10

Excellent

24 May 2026

Oscar

Precios muy altos tanto en el alojamiento como alimentos y bebidas para la calidad que recibe uno se me hace excesivo los costos tan altos para el hotel y lo que ofrece

Partner

10/10

Exceptional

23 May 2026

Daniel

Muy atento todo el personal y el desayuno muy sabroso

10/10

Exceptional

19 May 2026

Arturo

TODO ESTUVO EXCELENTE Y MUY BUEN SERVICIO, SOLAMENTE QUE DEBERIAN PRESTAR MUCHA ATENCION A LOS ELEVADORES DE LAS TORRES, ESTAN EN MUY MAL ESTADO Y ESO NO LE DA BUENA IMPRESION A LAS PERSONAS QUE SE HOSPEDAN EN EL HOTEL, PERO EN TODO LO DEMAS MUY BUENO

Pet

2/10

Poor

18 May 2026

Alejandro

El servicio en el área de la alberca terrible incompleto no tenían sal, no tenían agua muy mala la atención del personal apáticos
El hotel en la noche lo iluminan con luces de colores y las habitaciones tienen cortinas de madera que no tapa nada. La luz es imposible dormir

Friends_and_family Family

2/10

Poor

17 May 2026

Adriana

El buffet malísimo, no servía la mejor alberca que tienen, la playa llena de gente que no estaba hospedada en el Princess , yo no regresaría nunca

Family

10/10

Exceptional

15 May 2026

Erick Giovani

Bien

6/10

Pleasant

11 May 2026

VICTOR

El hotel muy aceptable en la zona platino
Aunque reservé en esa zona me asignaron en la pirámide que está en remodelación
Las regaderas no servían
Y los elevadores se nos hicieron inseguros

Family_with_children

8/10

Excellent

11 May 2026

Jessica

El hotel estaba sobrepasado en ocupación y el personal no se daba abasto en el check in. Más de dos horas para tomar la habitación.
No había habitaciones disponibles por lo que al momento se adecuaron habitaciones en una torre nueva. Faltaban amenidades pero el personal muy amable asistió las necesidades. Las habitaciones asignadas muy bonitas ya que eran las nuevas ( o remodeladas) pero el edificio aún en remodelación. El elevador se descompuso.
Rescatable que el hotel es muy bonito y la playa igual.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Gerardo Antonio Moreno

Excelente lugar

Family_with_children

10/10

Exceptional

11 May 2026

Jose

El desayuno buffete excelente

Family

10/10

Exceptional

10 May 2026

Ernesto

Todo excelente

Partner

10/10

Exceptional

08 May 2026

Luis

MUY BUENO

Partner

10/10

Exceptional

08 May 2026

CARLOS

súper recomendable

Family_with_children

10/10

Exceptional

08 May 2026

RITA MARGARITA

Excelente

Family_with_children

8/10

Excellent

04 May 2026

Natalia

Muy bien en general, solo que el exceso de gente, lo masificado que se ha vuelto el lugar con el todo incluido, hace que la experiencia no sea tan cómoda. El área de albercas está siempre sucia por el consumo de las personas, es un exceso de huéspedes

Friends_and_family Family

10/10

Exceptional

03 May 2026

Oscar

Todo estuvo excelente. Muy buena atención

Friends_and_family Family

10/10

Exceptional

02 May 2026

Jorge

El acceso a las instalaciones, muy eficiente con el personal en la caseta, luego te recibe de manera amable, el personal de valet parking, de ahí, un lobby con gran nivel de detalle, genial. El check in eficiente, en 10 minutos desde que ingresas a las instalaciones hasta que el personal con tu equipaje te está acompañando a tu habitación.
La habitación cumple, realmente, mi habitación 1412 la sentí vieja pero con mantenimiento al día y limpia, me hubiera gustado una mejor climatización pero en general puedes descansar y bañarte muy bien un 8.5/10. Para lo que es.
Con respecto a las instalaciones, todo muy bien a mi parecer, albercas, el servicio de barra en la alberca, el desayuno bufette, las áreas comunes 10, bueno, sólo el área de playa no fue para mi muy agradable.

Family_with_children

8/10

Excellent

01 May 2026

Jose jesus

Habitación areas comunes atención del personal comida todo ha sido excepcional

Friends

10/10

Exceptional

01 May 2026

L FERNANDO

Bien

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Edgar Antonio

Super

8/10

Excellent

23 Apr 2026

Carlos

Todo bien, solo que siempre tienen eventos en cualquier temporada y todo se llena y no puedes disfrutar de las albercas además de que la grande está en reparación desde lo de el huracán.

Family_with_children

2/10

Poor

19 Apr 2026

Diana

Me parece que aun esta maltratado y requiere todavía mucho mantenimiento. Pero el personal requiere ponerse las pilas... Mal el personal, lento, no perceptivo, falta de atención y escaso...

Partner

6/10

Pleasant

17 Apr 2026

Edna

El desayuno muy básico, el pan dulce duro, el café muy malo, las plantas maltratadas no se si por el huracán, una alberca descompuesta y vacía, los amenities de las habitaciones malos y no hay secadora

Partner

4/10

Poor

17 Apr 2026

Jose Rodrigo

Muy mala comida en general. Falta mucho personal lo que lento que te atiendan en cualquier parte y lo requieras. El servicio en playa y alberca es pésimo, lento y de mala gana.
El restaurante Italiano il Mulino es muy malo y caro para la calidad de comida, de verdad evítenlo si pueden. Es mejor la pasta del room service con eso les digo todo.

Family_with_children

6/10

Pleasant

17 Apr 2026

Jose Rodrigo

La comida en general de todo el hotel es bastante mala. El restaurante Italiano il mulino es pésimo. Fui 2 veces en un mes al hotel y la comida exactamente igual de mala. La carne de pésima calidad. El personal en general muy amable aunque es notorio la falta de personal y sobre todo meseros que ahí en la parte de la alberca y playa con muy mal servicio, actitud y muy lento.

Family_with_children

Princess Mundo Imperial Riviera Diamante Acapulco

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