Sonesta Hotel Osorno

10/10

Exceptional

09 Feb 2026

Maria L

The hotel is the best in the area and feels like an oasis. Good service, great food, big and clean rooms )though we had to ask for a better one).

Partner

10/10

Exceptional

31 Jan 2026

Ana

the room is old but very spacious. The staff is very welcoming and gentle. Especially in the restaurant

Business

10/10

Exceptional

25 Dec 2025

Maricarmen

Beautiful and clean hotel with excelent employees. Can’t wait to come back!

Partner

10/10

Exceptional

04 Nov 2025

Walter

Excelente opción en Osorno!!!

10/10

Exceptional

25 Aug 2025

daniel

The ladies at the front desk rock

10/10

Exceptional

09 Nov 2024

Luis Agustin

Everything very good

Business Self

10/10

Exceptional

10 Oct 2024

jose

Best place in Osorno. Lovely staff, inclusive.

The best place in Osorno. i been there since 2012.

Business

4/10

Poor

07 Aug 2024

damian

La comida horrible feo gusto y mala calidad

10/10

Exceptional

20 Jul 2024

patricio

Excelent Hotel

Business Self

8/10

Excellent

17 Apr 2024

Jake

Esta bajando la categoría a un 4 estrellas

El hotel es el mejor de Osorno. La calidez del personal es notorio pero está con poco mantenimiento, muy básico en servíos amenities y desayuno para ser un 5 estrellas. Le faltan detalles de nivel que fue hace unos años. Está más como un 4 estrellas. Pobre desayuno muy básico

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Claudia

Lindo hotel, personal encantador..sólo deberian tener el servicio de restaurante un poquito más tarde...el resto fantástico..
Sobre todo las amenites de los pasillos..riquísimos.

Self

10/10

Exceptional

15 Sep 2023

guillermo

The hotel is very nice… the surroundings not so much

Leisure Partner

10/10

Exceptional

20 Jun 2023

paola andrea

Excelente

Todo excelente, comodidad ,atencion , y late chekout..
Muchas gracias

Friends_and_family Family

10/10

Exceptional

08 May 2023

George

Superb hotel.

Exceptional staff. Friendly and very attentive. Lovely hotel.

Partner

10/10

Exceptional

21 Mar 2023

Teresa

The management of the hotel, cleanliness and service was excellent. Fantastic breakfast included as well.

Leisure Partner

10/10

Exceptional

11 Feb 2023

Kim

Hotel was clean, room was quiet and big. Bed was comfortable. The parking was good. Free breakfast was great. Absolutely would stay again.

Leisure Partner

10/10

Exceptional

18 Dec 2022

Francisca

This is the best hotel in Osorno. I hardly recommend it, you won’t regret. Nice view, and amazing service!

Leisure Partner

10/10

Exceptional

21 Nov 2022

Melissa

Beautiful river view, excellent food

Leisure Family

4/10

Poor

29 Oct 2022

Verified traveler

We booked this hotel looking forward to using the pool. Thus, we both disappointed and surprised to learn it was not in operation as the hotel explicitly advertised the pool and did not mention it was closed either at the time of booking or during check-in.

Front desk staff were disinterested and less than friendly or helpful.

There was trash on our floor that stayed there the entirety of our stay. The shower barely functioned, with so little water coming out as it was hard to bathe.

10/10

Exceptional

02 Oct 2021

Felipe

Bueno

Business Self

10/10

Exceptional

12 Jan 2020

Martin

Excellent

everything at the hotel was beyond expectation

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Verified traveler

The property was modern, clean, and comfortable. Great service. And they had a very nice breakfast.

Friends_and_family Partner

6/10

Pleasant

31 Mar 2019

Marla

Basic hotel

The hotel room was large and comfortable...but outdated. The area was not near anything you could easily walk to....but they had a casino and gym and restaurants that you could enjoy.

Partner

10/10

Exceptional

17 Feb 2019

Jong Hyun

Great hotel

Great hotel, modern and clean! Great view to the river

Friends

10/10

Exceptional

23 Jan 2019

Verified traveler

The rooms were spacious and linens were white and clean. We had a lot of room to spread out. The beds were very comfortable. Everyone was very kind!

Leisure Friends

8/10

Excellent

11 Jan 2019

Bryan

Business and casino in Osorno

Nice modern hotel with food outlets in the complex and casino attached. Downside is 1 km out of town with not much Chilean flavour - more a business hotel. Nice river view and friendly staff. Coffee and tea making available one floor level but not in rooms and had to send for milk.

Friends

8/10

Excellent

17 Dec 2018

Verified traveler

The cover of the matress was plastic and dis not respires very uncomfortable despite a bery good bed

10/10

Exceptional

20 Nov 2018

DIEGO

Asian-Level finesse and kindness.

We have returned to SONESTA time and again. Always attentive, ready to help, warm and speedy. The hotel also has superb restaurants like Cook's whete their cuisine is just as exquisite as fine is the Staff. Bravo! All the way

10/10

Exceptional

21 Nov 2016

Miguel Antonio

American standard 5 star hotel

Nice place yo stay , downtown 10 minutes walking.
Excellent breakfast. Free parking
Casino and índoor activities

10/10

Exceptional

26 Dec 2015

Brent

Hotel with beautiful river view near downtown.

The facilities were very safe, clean, comfortable, modern and convenient. The staff was very helpful, friendly, and professional. We were able to enjoy the other amenities at the complex (gym, pool, and one of multiple restaurants). We were very pleased with the overall experience.

8/10

Excellent

17 Dec 2015

Verified traveler

Two nights too long. Not enough to do in osorno.

Family

8/10

Excellent

18 Nov 2015

T&D

Very Nice hotel

Nice hotel with great facilities. restaurants attached are very good. Friendly staff that understand the importance of great service.

10/10

Exceptional

23 Jul 2015

WENHUI Y.

Luxury Hotel

My friend recommended this hotel for me, and said that this is the only hotel to match me? but I found this hotel is too alluring to me, as a business woman, because this is just beside the Casino, you could image how difficult that I concentrate with my job when I lived there.
The Restaurant is perfect.

2/10

Poor

18 Mar 2015

Isabel

worst hotel experience i never had

i will never again try a Sonesta hotel, the experience was terrible....

8/10

Excellent

03 Dec 2014

Paulo

Pretty good huge building

Huge hotel with annex casino. The hotel is quite good, but the location is bad, in the middle of poor and dangerous looking neighbourhood. It is also hard to reach by car, even if you see it from the road. Restaurant with good food and friendly service.

Partner

8/10

Excellent

09 May 2014

Idan

good hotel

The best breakfast I ate in my all trip, nice and clean rooms, good restaurants.

The pool was closed and they don't have spa, thats why they lose my fifth star.

10/10

Exceptional

28 Jan 2014

Fadi

best hotel in Osorno

This was a great hotel to arrive in after our flight. They had a car at the airport waiting for us to take to the hotel. The staff was very helpful, room was great. Overall, highly recommended.

Family

6/10

Pleasant

01 Dec 2013

Peter

Visit to Sonesta, Orsorno left a bad taste

What little we saw of Osorno was not attractive. We were greeted at the portico by a bellhop that was very helpful and he directed us to a nice woman at the front desk (who spoke English) who got us checked in quickly. Although the bellhop settled us into our room, he refused the offered tip. The other staff we dealt with were notably snooty. Although the hotel was well appointed, very clean, and the interior rather lovely to look at, our one night visit was negatively colored by an incident we experienced in the lounge/bar. Upon arrival we received a card allowing us a 'beer or fruit juice' on the house. We didn't really want either, so I asked if we might have Pisco Sours instead. The bartender told us it was not standard, but he would do it. We thought it was gracious of him, and frankly, it seemed like something this expensive hotel could afford. To offset the free drinks, we decided to purchase a snack to go with it, and ordered a nice cheese plate. When we asked for the check, they had charged us for the drinks! We asked about it, and the response was that only beer and fruit drinks were free. We did not make a fuss (as what he said was true), but it was bad form on their part, and unexpected treatment from such an establishment.

10/10

Exceptional

05 Nov 2013

Pvngr

Nice hotel in Osorno

The Hotel is very good, they offer free transfer to/from airport, buffet breakfast could be better but still good.
Room service was good, fast and not expensive at all (comparing it to the hotel price).
I think that by far is the best hotel in Osorno. Totally recommended.

8/10

Excellent

07 Apr 2013

Verified traveler

The only option in Osorno.

There doesn't seem to be any other modern hotels in this city. It is about a 10-15min walk to the main square, so location is fine. The room was spacious, clean and well appointed. The bathroom was also large and we had no complaints there either. We had a view of the river and the town itself, which was nice. The breakfast buffet (included in the room rate) was plentiful and typical with coffee, tea, juices, cereals, deli meats, cheese, desserts, scrambled eggs (on the underdone side, which seems common in Chile for some reason), sausages and choice of breads. Staff was helpful and very pleasant. The pool was close one day and so were many of the restaurants and shops within the building...probably due to it being Easter Sunday. The one restaurant we went to was Del Pietro (the more casual one of the two). We were very pleased with our meals. To us, this was really the only option we considered for accommodation in Osorno.

8/10

Excellent

07 Mar 2011

veedubz

Great hotel, a little out of the way

Brand new hotel. 3 great restaurants and a casino on the premises. Very nice rooms. Good service.
It's a little far from downtown Osorno, but it is the nicest place in town to stay.

10/10

Exceptional

24 Feb 2026

Camila

Excelente experiencia, Hotel y personal impecables.

Partner

10/10

Exceptional

17 Feb 2026

Edson Roberto

Tudo ótimo, nenhum destaque, excelente estadia.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Esteban

Las habitaciones y baño son cómodas y la comida estuvo bien. El problema fue el servicio, sobretodo en el bar en la noche de llegada. Una hamburguesa y una tabla demoraron 1 hora, no pusieron cubiertos ni servilletas y sólo había un tipo de vino aunque la carta de vinos tenía una gran oferta..... insólito en un Hotel que se supone tiene 5 estrellas y está en un país reconocido por sus vinos. El pisco sour de cortesía muy malo. Una pena.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

valeria

Quarto e comodidades se destacaram

10/10

Exceptional

13 Dec 2025

Silvina Nata

Todo impecable como siempre .

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Agustina

Muy bien

4/10

Poor

29 Oct 2025

Poul

Ingen opgradering selvom der var plads. Ingen velkomstgave eller flaskevand på værelset etc.

Business

8/10

Excellent

25 Oct 2025

Peter

Desayuno normal, siempre ybcontundente

Business Partner

10/10

Exceptional

26 Sep 2025

Luiz Vinicius

Muito bom!

Business

10/10

Exceptional

09 Jul 2025

Agustina

Excelente

Business_and_leisure Family_with_children

10/10

Exceptional

30 Jun 2025

Jaime

hermoso

Hotel Hermoso y buen atencion

Business

8/10

Excellent

15 Jun 2025

Nicolas

Buen alojamiento, el personal muy atento, rica comida.

Leisure Partner

10/10

Exceptional

23 May 2025

Agustina

Excekente

10/10

Exceptional

22 Mar 2025

jose

Pésimo chef

Business

10/10

Exceptional

09 Nov 2024

sylvain

Bel hotel

- bon diner et petit dejeuner
- chambre spacieuse
- parking souterrain sécurisé

Partner

4/10

Poor

20 Sep 2024

Maria Teresa

Fiestas patrias

tuve que solicitar cambio de habitación, reservé una con vista al río y según foto. Esto no fue atendido por el hotel
Buena habitación, buena cama. Almohadas viejas al igual que las sábanas.
Personal agradable. Comida del restaurante para el 18.09. regular al igual que los tragos de cortesía ( pisco sauer) ☹️

Friends_and_family Family

10/10

Exceptional

07 Sep 2024

patricio

Todo

10/10

Exceptional

03 Aug 2024

Monica

Muy bueno

10/10

Exceptional

30 Jul 2024

Patricia

Muy limpio y con buenas instalaciones

Leisure Family

8/10

Excellent

12 Apr 2024

Jake

Esta bajando la categoría a un 4 estrellas

El hotel es el mejor de Osorno. La calidez del personal es notorio pero está con poco mantenimiento, muy básico en servíos amenities y desayuno para ser un 5 estrellas. Le faltan detalles de nivel que fue hace unos años. Está más como un 4 estrellas. Pobre desayuno muy básico

Friends_and_family Family

8/10

Excellent

04 Feb 2024

Kurt

Die Zimmer sind gross und sauber.
Es ist sehr gut wenn man mit dem Auto kommt, da es ein geschlossenes Parking hat.

Leisure Partner

10/10

Exceptional

02 Feb 2024

Paulo Gilberto

Excelente

Excelente. Nada a reclamar. Tudo perfeito: localização, instalações, quarto, cama, banho, café da manhã, etc.

Partner

10/10

Exceptional

29 Nov 2023

Stephanie

hotel très agréable, chambres spacieuses, boutiques / restaurant / bar / casino à proximité immédiate.

Business

6/10

Pleasant

27 Nov 2023

stéphanie

la douche fuyait je n'ai pas pu l'utiliser en douche ce qui est très compliqué pour se laver les cheveux

Business

10/10

Exceptional

20 Nov 2023

Victor

Excelente hotel

Exquisito hotel, lindas habitaciones, buenos restaurantes, sin duda lo mejor de Osorno

Business Partner

10/10

Exceptional

17 Nov 2023

Luis

Buenas instalaciones, restaurantes en diferentes ambientes y tranquilidad. Atención fue gentil y siempre dispuestos a ayudar. excelente

Business Partner

10/10

Exceptional

15 Feb 2023

Pamela

Buena experiencia

Buena experiencia. Atención, aseo y restaurante muy bien.

Friends_and_family Family

8/10

Excellent

01 Sep 2022

oscar

Petsonal atento. Horarios poco practicos del bar

Leisure Partner

10/10

Exceptional

21 Aug 2022

Roberto

Cobro duplicados de estadía

Buena experiencia, problemas con el pago ya que tuve que cancelar nuevamente la estadía cuando ya estaba cancelada por la aplicación Hoteles.com
Agradeceré su ayuda con la regularización del pago

Friends_and_family Family

8/10

Excellent

04 Nov 2021

Cristian

El hotel , el.servicio buenisimo, pero la acustica de las habitaciines pésima, 0 privacidad, se escuch

Friends_and_family Family

10/10

Exceptional

03 Oct 2021

Jorge

Lugar limpio, buena atencion, habitacion acogedora muy bonita, desayuno bueno, en general excelente.

Partner

10/10

Exceptional

16 Mar 2020

Erika

Buena experiencia

La buena atención y cordialidad de recepción y de todo el personal, la habitación grande cómoda, nos pareció muy conveniente tener una cafetera con variedad de té en la habitación éso marca la diferencia de otros hoteles, también los detalles pequeños de chocolates, también destacar la limpieza, buen desayuno, tiene un buen restaurante con variedad de platos y postres, la atención del personal en el restaurante perfecto y otro detalle del hotel es la bienvenida con un pisco sour o jugo... Personalmente fue perfecto la elección

Partner

10/10

Exceptional

03 Feb 2020

Gabriel

Volvió la excelencia

Me sorprendió que hayan recuperado el excelente nivel que tenía el hotel cuando comenzamos a visitarlo! Felicitaciones!! Otra vez un excelente servicio de todo el personal, excelente desayuno nuevamente (extrañamos aun la señora que hacia los omeletes en el momento)

Friends_and_family Family

10/10

Exceptional

30 Jan 2020

Sandra

estadia

El hotel esta en exelentes condiciones. el personal super amable. impecable la estadia.

Friends_and_family Family