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Sonesta Hotel Osorno

Osorno · Chile

Ejercito 395View location

9.2/10Excellent252 Reviews
Cleanliness9.4/109.4
Service9.2/109.2
Comfort9.4/109.4
Condition9.2/109.2
Location8.4/108.4
Neighborhood8.0/108.0
Value10.0/1010.0
Amenities9.6/109.6
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  • Business hotels
  • Sustainability certification
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Sonesta Hotel Osorno

The Sonesta Hotel Osorno is located within the Plaza Sol de Los Lagos complex, just five minutes from downtown Osorno. Anticura Industrial Park, the University of Los Lagos, and the Osorno Volcano ski area are all within a short drive.

Cañal Bajo Carlos Hott Siebert Airport is only 9 km away. The hotel offers complimentary Wi-Fi in public areas. Each room features a 37' LCD TV with cable channels, a desk, coffee maker, minibar, ironing kit, safe, and a telephone for domestic and international calls.

Bathrooms include a bathtub, magnifying mirror, and hairdryer. Rooms offer views of the Rahue River or the old town. Hotel amenities include a 24-hour reception, a 1, 200 sq m convention center suitable for banquets, conferences, and meetings, and access to the Sportlife gym.

Pool access requires a bathing cap and is restricted to guests over 14 years old; access is also subject to gym and swimming activity schedules. The hotel provides 24-hour guest services and room service, laundry service, a business center, parking, and Wi-Fi.

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The Plaza Sol complex also features a casino, bars, restaurants, and shops. Dining options within the hotel include El Olivillo, which serves a buffet breakfast (included in the room rate) and a variety of Chilean dishes, and Cook's, which offers international cuisine with a focus on Peruvian food and seafood.

Guests can also enjoy drinks at the River Bar.

With a stay at Sonesta Hotel Osorno in Osorno, you'll be on the riverwalk, just a 1-minute walk from Casino Osorno and 7 minutes by foot from Fort Reina Maria Luisa.

This casino hotel is 0.8 mi (1.3 km) from Osorno Cathedral and 0.9 mi (1.4 km) from Plaza de Armas. Make yourself at home in one of the 106 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Osorno?

This hotel has 13 square feet (1 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    21
  • Spoken Language

    English

    Spanish

Nearby attractions

Casino Osorno 0.1 km / 0.1 mi
Fort Reina Maria Luisa 0.6 km / 0.4 mi
Plaza de Armas 1.2 km / 0.7 mi
Osorno Cathedral 1.2 km / 0.8 mi
Church of San Francisco 1.8 km / 1.1 mi
Ruben Marcos Peralta Stadium 2.2 km / 1.4 mi
Osorno Medialuna Rodeo Stadium 4.1 km / 2.5 mi
Los Lagos University 5.1 km / 3.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2009
  • Total number of rooms: 106
  • Number of floors (main building): 8
  • Double rooms: 53
  • Accessible rooms: 1
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
Show 41 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • 24-hour security
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Banquet hall
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • PrinterExtra charge
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Audio-visual equipment rentalExtra charge
  • Casino
  • SERNATUR Sello S
  • Breakfast buffet
  • Non-smoking establishment
  • Minimum check-in age: 21
  • FitnessExtra charge
  • SkiingExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BEDDBL.EJ-KG

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE EXECUTIVE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE TWO BEDSJUNIOR SUITE • TWO BEDSJSU.2B

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    JUNIOR SUITE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 39 m²TWN.ST

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    39 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • TV
    • Safe
    • Balcony
    • Terrace
    • Wheelchair-accessible
    • Wi-fi
    • Individually adjustable air conditioning
    • Ironing set
    • Washing machine
    • Hi-fi
    • Kitchenette
    • Kitchen
    • Bathroom
    • Shower
    • Bathtub
    • Central heating
    • Minibar
    • Direct dial telephone
    • Fridge
    • Cooker
    • Microwave
    • Tea and coffee making facilities
    • Hairdryer
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE EXECUTIVESINGLE • EXECUTIVESGL.EJ-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    SINGLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVE • 1 Bedroom • 37 m²TWN.EJ

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Room amenities

    • Hi-fi
    • Wi-fi
    • Wheelchair-accessible
    • Terrace
    • Balcony
    • Safe
    • Central heating
    • Individually adjustable air conditioning
    • Ironing set
    • Washing machine
    • Tea and coffee making facilities
    • Microwave
    • Cooker
    • Fridge
    • Minibar
    • Kitchen
    • Kitchenette
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Sonesta Hotel Osorno

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Sonesta Hotel Osorno

9.2
Excellent
252 Reviews
Cleanliness
9.4 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
8.4 /10
Neighborhood
8.0 /10
Value
10.0 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
06 Jun 2026
Alejandro
Awesome, free capuchino, cookies, apples and bananas discreetly placed around the hotel meeting places.
Excelent breakfast.
Ample (outside) parking placr
Only problem found where the “cheap” rooms on the third floor looking to the west or town (not the park and river rooms towards the east) you can hear the squeek of the rooftop ventilators and for my specific weight (over 270 pound) found the matress much to soft and woobly
Partner
10/10
Exceptional
09 May 2026
deng-fu
big clean room with two queen size beds, wonderful breakfast, secured parking, kind and responsive staff.
stayed 2 nights there, highly recommended.
Family
10/10
Exceptional
09 Feb 2026
Maria L
The hotel is the best in the area and feels like an oasis. Good service, great food, big and clean rooms )though we had to ask for a better one).
Partner
10/10
Exceptional
31 Jan 2026
Ana
the room is old but very spacious. The staff is very welcoming and gentle. Especially in the restaurant
Business
10/10
Exceptional
25 Dec 2025
Maricarmen
Beautiful and clean hotel with excelent employees. Can’t wait to come back!
Partner
10/10
Exceptional
04 Nov 2025
Walter
Excelente opción en Osorno!!!
10/10
Exceptional
25 Aug 2025
daniel
The ladies at the front desk rock
10/10
Exceptional
09 Nov 2024
Luis Agustin
Everything very good
Business Self
10/10
Exceptional
10 Oct 2024
jose

Best place in Osorno. Lovely staff, inclusive.

The best place in Osorno. i been there since 2012.
Business
4/10
Poor
07 Aug 2024
damian
La comida horrible feo gusto y mala calidad
10/10
Exceptional
20 Jul 2024
patricio
Excelent Hotel
Business Self
8/10
Excellent
17 Apr 2024
Jake

Esta bajando la categoría a un 4 estrellas

El hotel es el mejor de Osorno. La calidez del personal es notorio pero está con poco mantenimiento, muy básico en servíos amenities y desayuno para ser un 5 estrellas. Le faltan detalles de nivel que fue hace unos años. Está más como un 4 estrellas. Pobre desayuno muy básico
Friends_and_family Family
10/10
Exceptional
05 Dec 2023
Claudia
Lindo hotel, personal encantador..sólo deberian tener el servicio de restaurante un poquito más tarde...el resto fantástico..
Sobre todo las amenites de los pasillos..riquísimos.
Self
10/10
Exceptional
15 Sep 2023
guillermo
The hotel is very nice… the surroundings not so much
Leisure Partner
10/10
Exceptional
20 Jun 2023
paola andrea

Excelente

Todo excelente, comodidad ,atencion , y late chekout..
Muchas gracias
Friends_and_family Family
10/10
Exceptional
08 May 2023
George

Superb hotel.

Exceptional staff. Friendly and very attentive. Lovely hotel.
Partner
10/10
Exceptional
21 Mar 2023
Teresa
The management of the hotel, cleanliness and service was excellent. Fantastic breakfast included as well.
Leisure Partner
10/10
Exceptional
11 Feb 2023
Kim
Hotel was clean, room was quiet and big. Bed was comfortable. The parking was good. Free breakfast was great. Absolutely would stay again.
Leisure Partner
10/10
Exceptional
18 Dec 2022
Francisca
This is the best hotel in Osorno. I hardly recommend it, you won’t regret. Nice view, and amazing service!
Leisure Partner
10/10
Exceptional
21 Nov 2022
Melissa
Beautiful river view, excellent food
Leisure Family
4/10
Poor
29 Oct 2022
Verified traveler
We booked this hotel looking forward to using the pool. Thus, we both disappointed and surprised to learn it was not in operation as the hotel explicitly advertised the pool and did not mention it was closed either at the time of booking or during check-in.

Front desk staff were disinterested and less than friendly or helpful.

There was trash on our floor that stayed there the entirety of our stay. The shower barely functioned, with so little water coming out as it was hard to bathe.
10/10
Exceptional
02 Oct 2021
Felipe
Bueno
Business Self
10/10
Exceptional
12 Jan 2020
Martin

Excellent

everything at the hotel was beyond expectation
Friends_and_family Family
10/10
Exceptional
14 Aug 2019
Verified traveler
The property was modern, clean, and comfortable. Great service. And they had a very nice breakfast.
Friends_and_family Partner
6/10
Pleasant
31 Mar 2019
Marla

Basic hotel

The hotel room was large and comfortable...but outdated. The area was not near anything you could easily walk to....but they had a casino and gym and restaurants that you could enjoy.
Partner
10/10
Exceptional
17 Feb 2019
Jong Hyun

Great hotel

Great hotel, modern and clean! Great view to the river
Friends
10/10
Exceptional
23 Jan 2019
Verified traveler
The rooms were spacious and linens were white and clean. We had a lot of room to spread out. The beds were very comfortable. Everyone was very kind!
Leisure Friends
8/10
Excellent
11 Jan 2019
Bryan

Business and casino in Osorno

Nice modern hotel with food outlets in the complex and casino attached. Downside is 1 km out of town with not much Chilean flavour - more a business hotel. Nice river view and friendly staff. Coffee and tea making available one floor level but not in rooms and had to send for milk.
Friends
8/10
Excellent
17 Dec 2018
Verified traveler
The cover of the matress was plastic and dis not respires very uncomfortable despite a bery good bed
10/10
Exceptional
20 Nov 2018
DIEGO

Asian-Level finesse and kindness.

We have returned to SONESTA time and again. Always attentive, ready to help, warm and speedy. The hotel also has superb restaurants like Cook's whete their cuisine is just as exquisite as fine is the Staff. Bravo! All the way
10/10
Exceptional
21 Nov 2016
Miguel Antonio

American standard 5 star hotel

Nice place yo stay , downtown 10 minutes walking.
Excellent breakfast. Free parking
Casino and índoor activities
10/10
Exceptional
26 Dec 2015
Brent

Hotel with beautiful river view near downtown.

The facilities were very safe, clean, comfortable, modern and convenient. The staff was very helpful, friendly, and professional. We were able to enjoy the other amenities at the complex (gym, pool, and one of multiple restaurants). We were very pleased with the overall experience.
8/10
Excellent
17 Dec 2015
Verified traveler
Two nights too long. Not enough to do in osorno.
Family
8/10
Excellent
18 Nov 2015
T&D

Very Nice hotel

Nice hotel with great facilities. restaurants attached are very good. Friendly staff that understand the importance of great service.
10/10
Exceptional
23 Jul 2015
WENHUI Y.

Luxury Hotel

My friend recommended this hotel for me, and said that this is the only hotel to match me? but I found this hotel is too alluring to me, as a business woman, because this is just beside the Casino, you could image how difficult that I concentrate with my job when I lived there.
The Restaurant is perfect.
2/10
Poor
18 Mar 2015
Isabel

worst hotel experience i never had

i will never again try a Sonesta hotel, the experience was terrible....
8/10
Excellent
03 Dec 2014
Paulo

Pretty good huge building

Huge hotel with annex casino. The hotel is quite good, but the location is bad, in the middle of poor and dangerous looking neighbourhood. It is also hard to reach by car, even if you see it from the road. Restaurant with good food and friendly service.
Partner
8/10
Excellent
09 May 2014
Idan

good hotel

The best breakfast I ate in my all trip, nice and clean rooms, good restaurants.

The pool was closed and they don't have spa, thats why they lose my fifth star.
10/10
Exceptional
28 Jan 2014
Fadi

best hotel in Osorno

This was a great hotel to arrive in after our flight. They had a car at the airport waiting for us to take to the hotel. The staff was very helpful, room was great. Overall, highly recommended.
Family
6/10
Pleasant
01 Dec 2013
Peter

Visit to Sonesta, Orsorno left a bad taste

What little we saw of Osorno was not attractive. We were greeted at the portico by a bellhop that was very helpful and he directed us to a nice woman at the front desk (who spoke English) who got us checked in quickly. Although the bellhop settled us into our room, he refused the offered tip. The other staff we dealt with were notably snooty. Although the hotel was well appointed, very clean, and the interior rather lovely to look at, our one night visit was negatively colored by an incident we experienced in the lounge/bar. Upon arrival we received a card allowing us a 'beer or fruit juice' on the house. We didn't really want either, so I asked if we might have Pisco Sours instead. The bartender told us it was not standard, but he would do it. We thought it was gracious of him, and frankly, it seemed like something this expensive hotel could afford. To offset the free drinks, we decided to purchase a snack to go with it, and ordered a nice cheese plate. When we asked for the check, they had charged us for the drinks! We asked about it, and the response was that only beer and fruit drinks were free. We did not make a fuss (as what he said was true), but it was bad form on their part, and unexpected treatment from such an establishment.
10/10
Exceptional
05 Nov 2013
Pvngr

Nice hotel in Osorno

The Hotel is very good, they offer free transfer to/from airport, buffet breakfast could be better but still good.
Room service was good, fast and not expensive at all (comparing it to the hotel price).
I think that by far is the best hotel in Osorno. Totally recommended.
8/10
Excellent
07 Apr 2013
Verified traveler

The only option in Osorno.

There doesn't seem to be any other modern hotels in this city. It is about a 10-15min walk to the main square, so location is fine. The room was spacious, clean and well appointed. The bathroom was also large and we had no complaints there either. We had a view of the river and the town itself, which was nice. The breakfast buffet (included in the room rate) was plentiful and typical with coffee, tea, juices, cereals, deli meats, cheese, desserts, scrambled eggs (on the underdone side, which seems common in Chile for some reason), sausages and choice of breads. Staff was helpful and very pleasant. The pool was close one day and so were many of the restaurants and shops within the building...probably due to it being Easter Sunday. The one restaurant we went to was Del Pietro (the more casual one of the two). We were very pleased with our meals. To us, this was really the only option we considered for accommodation in Osorno.
8/10
Excellent
07 Mar 2011
veedubz

Great hotel, a little out of the way

Brand new hotel. 3 great restaurants and a casino on the premises. Very nice rooms. Good service.
It's a little far from downtown Osorno, but it is the nicest place in town to stay.
8/10
Excellent
29 Jun 2026
Paulo Roberto
Quartos limpos e espaçosos, café da manhã excelente e farto, fácil estacionamento, boa localização, faltou uma piscina aquecida. Mas muito boa a hos.
Friends_and_family Friends
10/10
Exceptional
30 Apr 2026
Victor
Lindo hotel, comodo, buen restaurante, lo mejor de Osorno
Self
10/10
Exceptional
24 Feb 2026
Camila
Excelente experiencia, Hotel y personal impecables.
Partner
10/10
Exceptional
17 Feb 2026
Edson Roberto
Tudo ótimo, nenhum destaque, excelente estadia.
Friends_and_family Family
6/10
Pleasant
16 Feb 2026
Esteban
Las habitaciones y baño son cómodas y la comida estuvo bien. El problema fue el servicio, sobretodo en el bar en la noche de llegada. Una hamburguesa y una tabla demoraron 1 hora, no pusieron cubiertos ni servilletas y sólo había un tipo de vino aunque la carta de vinos tenía una gran oferta..... insólito en un Hotel que se supone tiene 5 estrellas y está en un país reconocido por sus vinos. El pisco sour de cortesía muy malo. Una pena.
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
valeria
Quarto e comodidades se destacaram
10/10
Exceptional
13 Dec 2025
Silvina Nata
Todo impecable como siempre .
Friends_and_family Family
10/10
Exceptional
13 Nov 2025
Agustina
Muy bien
4/10
Poor
29 Oct 2025
Poul
Ingen opgradering selvom der var plads. Ingen velkomstgave eller flaskevand på værelset etc.
Business
8/10
Excellent
25 Oct 2025
Peter
Desayuno normal, siempre ybcontundente
Business Partner
10/10
Exceptional
26 Sep 2025
Luiz Vinicius
Muito bom!
Business
10/10
Exceptional
09 Jul 2025
Agustina
Excelente
Business_and_leisure Family_with_children
10/10
Exceptional
30 Jun 2025
Jaime

hermoso

Hotel Hermoso y buen atencion
Business
8/10
Excellent
15 Jun 2025
Nicolas
Buen alojamiento, el personal muy atento, rica comida.
Leisure Partner
10/10
Exceptional
23 May 2025
Agustina
Excekente
10/10
Exceptional
22 Mar 2025
jose
Pésimo chef
Business
10/10
Exceptional
09 Nov 2024
sylvain

Bel hotel

- bon diner et petit dejeuner
- chambre spacieuse
- parking souterrain sécurisé
Partner
4/10
Poor
20 Sep 2024
Maria Teresa

Fiestas patrias

tuve que solicitar cambio de habitación, reservé una con vista al río y según foto. Esto no fue atendido por el hotel
Buena habitación, buena cama. Almohadas viejas al igual que las sábanas.
Personal agradable. Comida del restaurante para el 18.09. regular al igual que los tragos de cortesía ( pisco sauer) ☹️
Friends_and_family Family
10/10
Exceptional
07 Sep 2024
patricio
Todo
10/10
Exceptional
03 Aug 2024
Monica
Muy bueno
10/10
Exceptional
30 Jul 2024
Patricia
Muy limpio y con buenas instalaciones
Leisure Family
8/10
Excellent
12 Apr 2024
Jake

Esta bajando la categoría a un 4 estrellas

El hotel es el mejor de Osorno. La calidez del personal es notorio pero está con poco mantenimiento, muy básico en servíos amenities y desayuno para ser un 5 estrellas. Le faltan detalles de nivel que fue hace unos años. Está más como un 4 estrellas. Pobre desayuno muy básico
Friends_and_family Family
8/10
Excellent
04 Feb 2024
Kurt
Die Zimmer sind gross und sauber.
Es ist sehr gut wenn man mit dem Auto kommt, da es ein geschlossenes Parking hat.
Leisure Partner
10/10
Exceptional
02 Feb 2024
Paulo Gilberto

Excelente

Excelente. Nada a reclamar. Tudo perfeito: localização, instalações, quarto, cama, banho, café da manhã, etc.
Partner
10/10
Exceptional
29 Nov 2023
Stephanie
hotel très agréable, chambres spacieuses, boutiques / restaurant / bar / casino à proximité immédiate.
Business
6/10
Pleasant
27 Nov 2023
stéphanie
la douche fuyait je n'ai pas pu l'utiliser en douche ce qui est très compliqué pour se laver les cheveux
Business
10/10
Exceptional
20 Nov 2023
Victor

Excelente hotel

Exquisito hotel, lindas habitaciones, buenos restaurantes, sin duda lo mejor de Osorno
Business Partner
10/10
Exceptional
17 Nov 2023
Luis
Buenas instalaciones, restaurantes en diferentes ambientes y tranquilidad. Atención fue gentil y siempre dispuestos a ayudar. excelente
Business Partner
10/10
Exceptional
15 Feb 2023
Pamela

Buena experiencia

Buena experiencia. Atención, aseo y restaurante muy bien.
Friends_and_family Family
8/10
Excellent
01 Sep 2022
oscar
Petsonal atento. Horarios poco practicos del bar
Leisure Partner
10/10
Exceptional
21 Aug 2022
Roberto

Cobro duplicados de estadía

Buena experiencia, problemas con el pago ya que tuve que cancelar nuevamente la estadía cuando ya estaba cancelada por la aplicación Hoteles.com
Agradeceré su ayuda con la regularización del pago
Friends_and_family Family
8/10
Excellent
04 Nov 2021
Cristian
El hotel , el.servicio buenisimo, pero la acustica de las habitaciines pésima, 0 privacidad, se escuch



Friends_and_family Family
10/10
Exceptional
03 Oct 2021
Jorge
Lugar limpio, buena atencion, habitacion acogedora muy bonita, desayuno bueno, en general excelente.
Partner
10/10
Exceptional
16 Mar 2020
Erika

Buena experiencia

La buena atención y cordialidad de recepción y de todo el personal, la habitación grande cómoda, nos pareció muy conveniente tener una cafetera con variedad de té en la habitación éso marca la diferencia de otros hoteles, también los detalles pequeños de chocolates, también destacar la limpieza, buen desayuno, tiene un buen restaurante con variedad de platos y postres, la atención del personal en el restaurante perfecto y otro detalle del hotel es la bienvenida con un pisco sour o jugo... Personalmente fue perfecto la elección
Partner
10/10
Exceptional
03 Feb 2020
Gabriel

Volvió la excelencia

Me sorprendió que hayan recuperado el excelente nivel que tenía el hotel cuando comenzamos a visitarlo! Felicitaciones!! Otra vez un excelente servicio de todo el personal, excelente desayuno nuevamente (extrañamos aun la señora que hacia los omeletes en el momento)
Friends_and_family Family
10/10
Exceptional
30 Jan 2020
Sandra

estadia

El hotel esta en exelentes condiciones. el personal super amable. impecable la estadia.
Friends_and_family Family
10/10
Exceptional
09 Sep 2019
Verified traveler
LA LI,PIEZA AMABILIDAD DE LOS EMPLEADOS Y LAS PRESTACIONES
Friends_and_family Family_with_children
10/10
Exceptional
27 Jul 2019
Claudia

Siempre lo mejor.

Excelente servicio, espacio y comodidad. Desayuno muy completo y su carta muy variada. Hace mucho tiempo ya es nuestro hotel favorito.
Partner
10/10
Exceptional
17 Jun 2019
Marisol

Excelente hotel

Excelente hotel, mejor de lo que esperaba. Comodo, linda decoracion, amplios espacios, muy limpio. Atencion perfecta.
Partner
10/10
Exceptional
04 Jun 2019
Carlos

Habitación cómoda, personal amable

La habitación tiene un tamaño adecuado, el baño es amplio. La cama es grande y muy cómoda, realmente tuvimos un sueño reparador. El hotel tiene buenos restaurantes y además hay un boulevard con locales externos al hotel con comidas y bebidas variadas. Un aspecto a destacar es la amabilidad del personal, en particular del conductor de la van/transfer del hotel.
Partner
10/10
Exceptional
25 Feb 2019
Joan
Excellent!
Family
10/10
Exceptional
05 Feb 2019
María Estela

FELICITACIONES

Muy buena atención de todos los empleados.
Excelente instalaciones, muy moderno
Partner
8/10
Excellent
02 Jan 2019
Javier

En general bien

En general muy bien, sin embargo, el uso de la piscina es limitada para niños mayores de 12 años y por tanto no la pudimos ocupar con mi hija como queríamos. Deben colocar esta restricción para que las personas tomen una decisión informada.
Family
10/10
Exceptional
16 Nov 2018
Marco antonio
Todo muy acogedor ,tranquilo el personal muy cordial y atentos.
Recomendable 100% para pasar junto a los seres queridos

Partner
10/10
Exceptional
08 Nov 2018
cristobal

Todo me gusto

Todo bueno
4/10
Poor
02 Nov 2018
Sandra
No me dieron copa de bienvenida por ser habitacion standar. la vista horrible a los techos de sala de maquinas. 2 camas en vez de matrimonial.
tenia para canjear 115U$ y salio 98.
Partner
10/10
Exceptional
16 Apr 2018
Pablo

buen lugar para descansar

muy buena , ya habia ido otras veces y siempre fue impecable. Limpieza , se cumple todo los estipulado ,comodidad , atencion muy cordial
Partner
10/10
Exceptional
27 Mar 2018
Leonardo

Excelente

Fantástica
Partner
10/10
Exceptional
06 Mar 2018
Geovanella

Excelente hotel en general

Genia hotel para descansar y relajarse. Sería deseable que tengan algún tipo de convenio con el casino. El cuánto al desayuno sugiero tener más variedad de comidas, quizás algunos tipos de jamón más. Los platos calientes podrían ser algo distinto a salchichas, pero en general
Partner
10/10
Exceptional
13 Jan 2018
Flavia

Siempre impecable

Siempre impecable, nunca decepciona. Muy buena atención del personal como siempre!
Family
10/10
Exceptional
24 Dec 2017
Ale

Muy Bueno

Muy Buena...

Si se quiere lograr que la encuesta se efectiva que no se obligue a un minimo de caracteres para un comentario por escrito.

En los dias que corren todos los servicios envian encuentas y uno no siempre tiene el tiempo y las ganas de escribir la experiencia vivida.

Quiza con una simple oracion para algunos vale y quien realmente tiene ganas de escribir que lo haga libremente.

Saludos
8/10
Excellent
20 Dec 2017
Jaime
Bien
10/10
Exceptional
20 Dec 2017
Verified traveler

Muy buena

Muy buena y siempre que viajo a Osorno me alojo en este hotel.... es Muy bueno de verdad...
10/10
Exceptional
27 Nov 2017
Carlos

Comodo confortable

Hotel sin mucha bulla y tranquilo
10/10
Exceptional
26 Nov 2017
Sergio G

Muy buena estadía!

Muy buen hotel, habitación amplia, limpieza perfecta,excelente desayuno buffet, todo el personal atento y cordial. Volveremos seguramente.
Partner
10/10
Exceptional
22 Nov 2017
Verified traveler

Excelente\nBuena ubicacion

Excelente atencion del personal. Buena ubicacion. Muy lindo hotel
10/10
Exceptional
21 Nov 2017
Verified traveler

Excelente atención, cerca del mall

Excelente estadia, muy buena atencion del personal. Hotel fabuloso

Location & surroundings

Sonesta Hotel Osorno
Ejercito 395, Osorno, Chile

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Sonesta Hotel Osorno

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