Intercontinental Jubail

Saudi Arabia , Dammam and East Coast
AL JUBAIL, Tareeq 101 Madinat P.O. Box 10167, Al Jubail
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50 reviews shown

10/10

Exceptional

27 Mar 2026

Iman

Clean room, heated pool, amazing beach, water activity by the beach.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Andy

Clean, spacious room. Comfortable bed, choice of pillows. Staff very helpful, couldn’t do enough for us.

Business

10/10

Exceptional

05 Dec 2025

Jahangir

Yes

10/10

Exceptional

11 Nov 2025

James

The room was excellent, the staff always said hello or good morning. The facilities were clean and well kept. Very satisfied with my stay.

8/10

Excellent

05 Nov 2025

Steven

Nice stay

10/10

Exceptional

03 Nov 2025

Steven

Service

10/10

Exceptional

26 Jun 2025

Luc

Excellent service

Really good. They anticipate your needs. The service is amazing.

Business

2/10

Poor

27 Feb 2025

Verified traveler

This is last time for me in that old hotel

Am an IHG member and more than 12 years going there it was the worst stay ever, no welcome fruit as I used for, AC was noisy and bad, towels are very old, my stay was half bourd but the dennir was open with limited types of food all days on the other hands thanks so much for Hotel food manager who solved it on the next day exceptional after my complaint

Business

10/10

Exceptional

17 Feb 2025

Nahas

Left with a Happy face.

Was a lovely experience and I was very comfortable with the service and staffs were great.

Business

10/10

Exceptional

18 Jul 2024

Olla

Every thing is fabulous thanks so much i will come again and again

10/10

Exceptional

12 Jun 2024

Minghua

skip

10/10

Exceptional

30 May 2024

Lorna

Great place to stay

I've visited Intercontinental Al Jubail many times as each visit is always pleasant. I'm always welcomed back like as old friend. Everyone is friendly and always happy to help.

Business

4/10

Poor

22 Sep 2022

Rula

I stayed at this property multiple times. It really dropped in quality and service. Also, profiling of customers and what rooms and welcome stuff (fruit plate or cookies l, etc) to give them is evident. I cannot tolerate this and will no longer stay at this property

Business Self

10/10

Exceptional

03 Jul 2022

Hassan

I love it

It was amazing and i was happy with the service.

Friends_and_family Family

8/10

Excellent

04 May 2022

Bassel

The resort is good, a little bit old but still okay, the room is spacious and very clean. I liked the bathroom, it was spotless and renewed.
The beach was great, full of services and activities especially for kids.
The resort's gardens need more attention and development.

Leisure Family

4/10

Poor

04 May 2022

Abdulrahim

Was really disappointed on my last trip, they never used to be as unprofessional as they were this time. The building is old and needs maintenance, toilets were leaking! Fan in the toilet not working! Room stinks of perfume trying to cover cigarettes smell and from the moist old carpet!

And the service ! No one cleaned the room and we requested then to do so, they replied that they already did! After speaking to them again and again! They didnt clean it, they sent someone to investigate!! That and many other disappointing acts from unprofessional staff made us leave with no plans to ever return.

Leisure Family

10/10

Exceptional

23 Apr 2022

Qing

Very friendly staff, special thanks to Raja and Aziz.

Business

10/10

Exceptional

02 Apr 2022

KHALED

Professional and friendly staff, from Front Desk Asrar and Asma, Restaurant Fatima and Mustafa and Beach Hanif. All provided a superb service.

Leisure Partner

10/10

Exceptional

17 Nov 2021

Hossam

Excellent stay

Thanks so much

Friends_and_family Family

10/10

Exceptional

30 Oct 2021

Helda

n/a

Business_and_leisure Family

10/10

Exceptional

14 Jun 2021

Monira

amazing hotel

it was amazing my mom was so happy about everything especially the food she loves the food im really thankful to choose your hotel for my one night stay

Friends_and_family Family

6/10

Pleasant

09 Mar 2021

Mohammed

Very good

everything was up to my expectations. The room didn't have a sea view. The private beach is 5-min walk. the rooms are in a very good condition.

Friends_and_family Friends

10/10

Exceptional

09 Jan 2021

Adil

Weekend Staycation

Had booked a suite for a 1-night staycation to get out of town for a bit. The room was alright although not what I had in mind (size and arrangement). There were some stains on the living room sofa and the furniture generally felt a bit worn out; although I think the hotel is in the process of being renovated. Their beaches are nice but a bit smaller than I expected. Had booked a romantic dinner by the beach, which was fantastic. Well arranged and food was great too. Breakfast buffet was good and they are taking precautions for COVID; the buffet is cordoned off and a server is present to serve you the food that you want. Overall, it was a good stay and would recommend it if you’re looking for a short staycation.

Friends_and_family Family

10/10

Exceptional

27 Dec 2020

Mohamed

فندق رائع خدمات متعددة غرف ذات اثاث جديد مريح بوفيه جيد
السلبيات
عدم توفر بوفيه مفتوح لوجبة العشاء سوي يوم الاربعاء و الخميس فقط
مواعيد النادي الصحي و المسبح غريبة ٥-٨ فجرا و ٤-٨ مساء لا يناسب الكثيرين خاصة مع جو الشتاء الناديالصحي و المسلح مغلق من ٨ صباحا الي ٤ عصرا يعني النهار كاملا
شكر خاص للاستاذة ثناء في الاستقبال قمة في الذوق و الرقي في التعامل و حل اي مشكلة في اسرع وقت كان عندي مشكلة و حلتها لي ف اسرع وقت

Friends_and_family Family

8/10

Excellent

13 Sep 2020

Quinjonl

Very cool stay, kids enjoyed the beach and the bouncing castles. Good buffet, very organized, with nice options but wish the other restaurants were open, too many buffets in a rows is too much

Leisure Family_with_children

10/10

Exceptional

10 Sep 2020

Abdulaziz

good hotel

Beautiful hotel

Friends_and_family Family

8/10

Excellent

04 Aug 2020

Verified traveler

OK experience, specially given context

It was a fine stay, but the hotel is not a standard 5-star. Condition is fine, but a bit dated.
The hotel was full, and the breakfast facility got overcrowded.
The beach was fine as well, specially for women, that can freely wear a bikini. However, also too overcrowded, given its size.

Staff was very friendly and helpful.

Partner

10/10

Exceptional

29 Jul 2020

Mohamed

Nice location with beach access.

Business

4/10

Poor

12 Jul 2020

Fawaz

I have mix feelings to write this review. This is a big property that is poorly managed.

The staff are not the problem, they are very nice people and helpful all the time. Here is my take:

- Property is old and I would assume last renovation was probably 10 years ago.

- Rooms: Big mistake of having a split door between two rooms. This will allow noise to transfer easy as if you want it to happen. (Renovation idea: close all doors between rooms/ or limit them).

- Food & Beverage Options: very limited; for some strange reason we liked the room service food menu & we extremely disliked the restaurant buffet both for breakfast and dinner.

- Transportation from and to the beach: Terrible! only 1 golf cart. You need to know how to manage bottlenecks meaning fix the peak time transportation. You need to measure and collect data to understand when is it peak and low so you will be prepared to solve transportation.

- The beach: a beautiful private beach that is in the hands of a poor management. Number of staffs serving the area is low. You need to at least double the floor people numbers.
*Cigarette butts are all over the place. If you are going to allow smoking then have a cigarette ashtray stand next to each set of beds. This at least will limit the problem.

- You can easily have activities/entertainment to do at the beach that will engage people to participate \"Kids and Adults\".

More ideas: You can have birds zoo, butterfly zone. You have a big property utilize it.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2019

Verified traveler

Excellent stay

Excellent

Business

8/10

Excellent

30 Jul 2018

Verified traveler

Very nice staff. The food is good. Careful about details

10/10

Exceptional

16 Apr 2018

Graham

Excellent hotel close to the beach

Very nice hotel with great staff and amenities. Close to beach and conveniently located near Jubail industrial area. Good choice of restaurants and exceptional food. Highly recommend

10/10

Exceptional

20 Mar 2018

Abdulilah

Nice hotel

10/10

Exceptional

09 Mar 2018

Verified traveler

Excellent place, excellent location, friendly staf

This place is one of the best places I have stayed inn. It has a great location on the Arabian Gulf with a very nice and private beach area, pool, fitness centre. The staff are very friendly and everyone there is doing his/her best to make you having a pleasant stay. Food is great. I will defiently come back if I can.

8/10

Excellent

03 Nov 2017

Thomas

Very Nice

Beautiful Hotel, it was my first time to Saudi and it made the trip very pleasant.

8/10

Excellent

07 Jun 2017

Verified traveler

Great hotel, fantastic staff.

Very clean and comfortable room. Great service throughout the hotel. The only issue was the food. Breakfast was great but the buffet was below average.

6/10

Pleasant

29 Jan 2017

Eric

Old five star hotel

The hotel, even with its recent renovations feels old and worn out. Guestroom was adequate but not inspiring. public spaces were dated and half designed.

10/10

Exceptional

26 May 2016

Patricia

Great hotel

This is a very nice hotel. Highly recommended.

8/10

Excellent

01 May 2016

Adam

Great hotel with good services.

Nice rooms and great service, the food was very good. Gym is clean. Recommended hotel!

6/10

Pleasant

05 Nov 2015

Nice Location Needs Renovation

The hotel is located in the proximity of most points of interest in Jubail. Unfortunately the hotel is dated and is in desperate need of updating guest rooms and facilities, which I believe is underway.

8/10

Excellent

08 Sep 2015

Matthew

Excellent stay for 8 nights

Great hotel. Staff are great, attentive and speedy. Everything from room service takes \"25 minutes\" :). The food was great, i was pleasantly surprised and it wasnt too expensive either. Any problems were attended to with a few minutes of enquiring about them. Some of the hotel was being renovated but this was close to finishing and as I was out most of the day it was no issue. The new rooms look lovely (had a peak through an open door). The gym is fairly good although it could possibly benefit from being a couple of degrees lower. The beach are is good, nice to relax. Wish i had more time not working to try the mini golf :)

2/10

Poor

23 Aug 2015

Verified traveler

The Perfect Way to Ruin a Weekend Stay

I decided to unwind with an overnight stay at Jubail, which is around 200 miles drive from my city. I've been using the hotel's private resort for some time now as a walk-in. This time, I decided to checkin.

In the middle of the night, I got an urgent mail from the front desk stating my credit card is DENIED. I was baffled, considering that I already paid in full the night before I drove and my credit card was already charged. I went down and they insisted my card is denied. They even had the guts to tell me to contact hotels.com or they would charge me again.

I spent most of the night writing sending emails both to hotels.com and intercon's website. Due to this, I woke up late (around 11 am), defeating my purpose to relax. I planned to wake up at 6 am and enjoy the early summer heat, not a midday beach where the temp is 50C.

Turns out that the staff the night before were unfamiliar with the payment procedure. What was declined is hotel.com's agent's cc, not mine.

For a paying customer, it is very insulting that hotel management hastily slaps their guest with a \"credit card declined\" notice. They are very rude to bring up payment issues at an unholy hour when there is always the checkout time when guests should settle their bills.

For a 5-star hotel, Jubail Intercontinental is a dud.

6/10

Pleasant

23 Jun 2012

Verified traveler

the 70's

This hotel is like traveling in time to the 70s. The hotel desperately needs renovations. the staff are friendly (when they are available). I only recommend this hotel if you have an important meeting/work in the industrial area since its in within that area. otherwise, I think it is extremely expensive compared to the stay.

8/10

Excellent

27 Jan 2012

CEO of IT Co

Good Stay

Good location, good quality of service, good food, and good customer care.

4/10

Poor

21 Nov 2011

Verified traveler

Isolated from city

This Hotel can serve only employ working near by the Jubail Industrial city, it is away from every thing.
God Bless the Kingdam

10/10

Exceptional

08 Nov 2024

Verified traveler

Lovely experience

It was great the service and breakfast was great too

Business

8/10

Excellent

08 Oct 2022

Günter

Gut aber etwas zu teuer!

Internet langsam, Frühstück überteuert mit 42 Euro. Service gut, insgesamt sehr teuer ab liegt lokal in der Area. Es gibt günstige Alternativen in dem Bereich, Fahrservice exzellent.
Umweltschutz nicht vorhanden. Jeden Tag frische Handtücher und Plastik ohne Ende, trotz Hinweis des Kunden. Jeden Tag neues Duschgel, altes war nicht leer. Kann man verbessern mit Bettkarte und weniger Plastik.

Business

10/10

Exceptional

26 Dec 2020

Jean

Certainly one of the best hotel on the Arabian gulf.

Business_and_leisure Self

10/10

Exceptional

15 Sep 2019

SungChan

It is good enough to stay. Room is very clean. But wifi's speed is not high. The hotel has private beach so if you want, you can swim there.