Name: Hampton Inn Mountain Home
Address: 995 Coley Drive, Mountain Home, 72653, US

2/10

Poor

04 Jul 2026

Andrea

The toilet would not flush, room had not been cleaned. The television did not work. We were not offered another room. We didn’t end up staying. We drove back home.

Family_with_children

6/10

Pleasant

28 Jun 2026

Charles

Hot tub not working. Horrible noise when you flush toilet

Partner

10/10

Exceptional

14 Jun 2026

Kayla

Breakfast was amazing 💕

Family_with_children

10/10

Exceptional

11 Mar 2026

Julie

Clean comfortable room. Nice staff

8/10

Excellent

08 Mar 2026

Joy

Good quality hotel room, clean & friendly staff. Just a quick stay for us, showered, slept and caught the free breakfast on our way out!

Partner

10/10

Exceptional

07 Mar 2026

Jenn

Nice

8/10

Excellent

04 Jan 2026

Robert

Everything was great, the food and staff were wonderful

Friends_and_family Friends

6/10

Pleasant

13 Oct 2025

Claire

Average hotel! It was mostly clean, a little outdated, but safe and did the trick.

6/10

Pleasant

30 Sep 2025

Michael

Everything was good except that I wore white socks when walking around the room and they were very dirty when I took them off. This tells me that the carpet needs cleaning

Partner

6/10

Pleasant

29 Sep 2025

Nancy

People were nice, friendly. Waffles were good.

Leisure Family_with_children

2/10

Poor

24 Aug 2025

Matthew

Room smells like cat pee. I asked to be moved and they refused to accommodate. Avoid this place if possible

Business Family

10/10

Exceptional

08 Jul 2025

Rachelle

Nice place

Nice room, comfortable beds and pillows,clean.

Partner

8/10

Excellent

24 Jun 2025

Steven

The property was great for our trip. The ac didn't seem to work the best in our room, but we managed. We always stay in this property when in the area. Its convenient, and our grands love the pool!

Friends_and_family Family

10/10

Exceptional

22 Jun 2025

Charles

No

8/10

Excellent

20 Jun 2025

Miranda

The hotel was clean and the stay was fine. The original booking here on Expedia said the room was supposed to sleep 5 and it did not. There were just two double beds. They did not have roll away beds either. We had to go out and buy an inflatable mattress for the night. The man at the counter said that was Expedias fault so I’m not sure.

Leisure Family

8/10

Excellent

13 Jun 2025

Michael

Staff friendly and helpful

Leisure Family

8/10

Excellent

29 Mar 2025

Trisha

This is a great place to stay! Hotel was stocked with everything we needed, clean and quiet. Staff was very friendly and helpful. The pool and hot tub were great! Breakfast was amazing for all 3 mornings! My grandson loved making his own waffles! The only thing that I would recommend that this hotel needs is a great gym. They only had a an exercise bike, a stability ball, and some medicine balls. And they also stored house keeping supplies in there. Cleaning cart and vacuum.other than that, it was great!

Leisure Family

2/10

Poor

08 Mar 2025

Alicia

I booked this hotel over 3 months ago, but when I tried to check in I was told they could see my reservation but had given my room away. They were not able to explain why, and they simply said we overbooked somehow.

Leisure

10/10

Exceptional

15 Feb 2025

Joshua

Great place would stay again

10/10

Exceptional

04 Jan 2025

Amanda

we always stay here when in the area. We stay here for the indoor pool. Our grands love to swim and we love to soak in the hot tub!!

Friends_and_family Family

10/10

Exceptional

21 Dec 2024

Lisa

Room was clean, staff was very attentive, and the hot tub was awesome.

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Rita

Convenient and close to hospital

8/10

Excellent

03 Sep 2024

Robert

The rooms were great, but the corridors and stairwells had a musty odor.
Staff was exceptional and extremely friendly.

6/10

Pleasant

25 Aug 2024

Jennipher

My boyfriend and I booked this property for a quick little getaway. Our main reason for booking this specific one was for the hot tub. Check in was seamless and the room was gorgeous, the bed was super hard though. Both of our backs felt it this morning. We went down to the pool area and it was so hot in there, you could barely breathe. Staff had opened a door and put a fan in front of it to try and get the air out. We turned on the timer for the hot tub, nothing happened. We tried several more times, but nada. It was broken. We stuck a toe in to check the temperature and it was barely lukewarm, so we decided it wasn't worth it. We went back upstairs and watching tv for the remainder of the evening. Breakfast this morning was mediocre at best. They had some super greasy sausage and watery eggs, some cereal options, and some pastries. The staff were all courteous and very friendly, we enjoyed all interactions with them.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Ronnie

Very quiet and convenient to Baxter hospital. Plenty of choices to eat.lots of shopping choices also.

Business Family

6/10

Pleasant

28 Jul 2024

Norman

Not much to eat.

Went down for breakfast wasn’t hardly anything there. The oatmeal was watery, no coffee cups and then the coffee ran out people had to wait for everything. The lady working there wasn’t able to keep up and keep the breakfast items available.

8/10

Excellent

18 May 2024

Bad

Great visit…my first morning at breakfast a very fat woman who worked there spoke loudly and constantly about another employee. It was very irritating to hear about how this “redhead bword” thinks she owns the place. She and another fat male at the front desk talked about the redhead b word….yess they said “b” word not the full vernacular…..then the fat woman waddled into the kitchen and told the gentleman who worked in that area about her dislike for the red headed worker. The man who worked in the kitchen seemed embarrassed and kept looking around when buffalo wallow woman was loudly speaking her diatribe. When I checked in a red headed woman was working behind the desk…she could not have been more polite and efficient. But anyway it was interesting breakfast conversation.

Business Self

8/10

Excellent

06 Apr 2024

Klinton

Good stay

For most part good friendly staff

Friends_and_family Family

10/10

Exceptional

28 Dec 2023

Robert

Staff is great.
Property is clean and organized.

10/10

Exceptional

15 Dec 2023

Lori

Personnel were friendly. Was undergoing renovations, needed an update. Should be full stars once completed.

Leisure

6/10

Pleasant

14 Nov 2023

Charles

Breakfast was good.

Room Floors were very dirty.

Leisure Family

8/10

Excellent

02 Nov 2023

Claudia

Easy access to main road staff super friendly

2/10

Poor

26 Oct 2023

JOHN

not worthy of name

poor set up in all cases. Room for a very tall person. Shower head un reachable. bathroom door sticks to floor causing injury. no light in fixture. no drawer knobs. Tp dispenser out of reach.

Partner

10/10

Exceptional

15 Oct 2023

Sadie

Free breakfast and location.

Leisure Family

10/10

Exceptional

13 Oct 2023

Amanda

Great place to stay. Comfortable, Clean, and Well Maintained. Hampton Inn nevers disappoints.

Business_and_leisure Family

6/10

Pleasant

10 Sep 2023

paula

Needs updating

Leisure

10/10

Exceptional

30 Aug 2023

THOMAS

Very clean. Staff was helpful and accommodateing.

Business Pet

6/10

Pleasant

23 Aug 2023

Cory

Needs updated

For a Hampton is was the worst one I’ve ever stayed at in the United States, it’s in need of serious upkeep especially the showers. Room smelled like urine, I’d choose another location in the area even if your a rewards member like myself. Not worth it when they’re are plenty of nice boutique style hotels in the area.

Business

10/10

Exceptional

05 Aug 2023

Alicia

The lady at the front desk was so sweet and helpful, and the breakfast was delicious!

Leisure Family_with_children

8/10

Excellent

04 Aug 2023

Sidney

Had a phenomenal receptionist/host. She actually had a great, friendly personality. During their shift change over the younger gentlemen was pretty great too but we didn't have much interaction.

Leisure Family_with_children

8/10

Excellent

21 Jul 2023

Destyni

The rooms were clean, a bit dated but we were happy to have a clean place to sleep and didn’t need anything fancy. The pool and hot tub felt amazing but had so many chemicals in them, our entire party’s eyes were burning. At least you know it’s clean! The breakfast had many options, the food was decent.

Leisure Family

2/10

Poor

25 Jun 2023

Rebecca

First thing there was an awful smell coming from pool room on first floor. Sink would not drain; no hot water in room! Pool & hot tub was contaminated and closed . Goody guy working the desk. People in front of us left without hesitating to stay. It was horrible we left!!!!!

Leisure Friends

4/10

Poor

25 Jun 2023

Tom

The property was well worn, but clean. The pool was not working, with basic lawn care needing to be done around the property. We were set to stay two nights but left early to make a one night stay.
The housekeepers smoked right outside one of the entrances and had an ash bucket at the door. The were friendly though and our check in was quick and easy.
Won’t go back to that location in the future.

Leisure

10/10

Exceptional

20 Mar 2023

Verified traveler

The only thing that would have made this trip better, was a more comfortable bed. The staff is friendly, property is clean.. Will for sure stay here again when in the area.

Friends_and_family Family

4/10

Poor

17 Jan 2023

Verified traveler

Dirty and run down

Where to start? Well, check-in was uneventful and the person at the front desk was super nice. We made our way up to the room and found out quickly that the toilet was broken. Besides that there were stains on the chair that I didn't want to know about. Got switched to a new room and more stains, this time on the bed platform and chair. But the toilet was working and, really, we booked this hotel for the hot tub. Do not book this hotel for the hot tub. I've taken hotter baths. The beds are creaky and SO uncomfortable. And our shower handle was broken in the new room, it migrated on its own, so the water was either scorching or freezing. Oh! And our room smelled like pizza from the moment we got in there. I'll stick to the Quality Inn from now on.

Friends_and_family Family

4/10

Poor

01 Jan 2023

Michael

Room was small. Bed was a standard size, not queen size. Shower was hard to regulate water temperature. Lighting was dim.

Leisure Family

2/10

Poor

30 Dec 2022

Verified traveler

I arrived at 2:15 and they would not let me check in until 3 they had no rooms cleaned supposedly. Told me to come back in 30 minutes. When I can back she had one room clean and asked me to wait on the second. I went back down to the front desk at 3:30 to see if my room was available and she told me to pick which one on the first, they had several available as my room on the second was not ready yet. I did not request the second floor but it’s where they wanted me so my convenience didn’t matter. We went to dinner and the key did work when we returned I waited at the front desk ringing the bell for 20 minutes to get another one. She was doing laundry as I was saying hello she could not hear me in the back.

Friends_and_family Family

6/10

Pleasant

25 Dec 2022

Gwenn

Should have been told the hot tub was not working—big part of why we picked this hotel.

Leisure Family

10/10

Exceptional

21 Nov 2022

Leann

The property did great job! I would recommend my friends and family.

Leisure Partner

10/10

Exceptional

23 Oct 2022

Terrence J

Great front desk people!
Breakfast was great!

Friends_and_family Family

10/10

Exceptional

23 Oct 2022

Evan

It was basic clean hotel.

Leisure Self

8/10

Excellent

18 Oct 2022

Christy

Bad customer service, charged me twice

The hotel was super nice. I reserved a room online and used Apple Pay. Once I got to hotel they said my payment didn’t work so they needed my credit card to pay again, I pulled up my banking info and showed them it had already gone thru my bank and they said oh that will go away once you pay this. So they next morning I still had two 192 dollar bills in my bank account, one from my online reservation and the other when she made me pay again. I went to the front desk that morning and the lady was super nice and said oh the reservation worked she shouldn’t have made you pay again and said she would reimburse me for that one and I thought she did with me right there. We leave and 30 mins down the road I realize she only reimbursed 160 even tho I had payed 192 twice. I was like well at least it’s 30 dollars. Well now they took that 160 off that they reimbursed me and charged me 160 again. I have tried to call and have not got help. So I reserved a room online and got charged 192 and then they made me pay 192 again and then they skimped me and gave me 160 back and now have charged me 160 again. I literally just rented a room and was trying to have a nice stay and got charged 352 dollars for it!

Friends_and_family Family

6/10

Pleasant

16 Oct 2022

Gina

No bar/lounge

Too expensive for the amenities they have. There is no bar/lounge which it stated in the amenities

10/10

Exceptional

12 Sep 2022

Ivan

Lots of parking room for boats/trailers. Lady at front desk offered me the breakfast bar before it was open. Such a nice gesture as I was in a hurry for a fishing tournament. Very accommodating

Leisure Self

8/10

Excellent

03 Sep 2022

terry

Good

Check i was quick and painless. Room and other parts of the facility were pretty well maintained pretty clean. My only downer was the bed was not terribly comfortable. Overall a good stay, and would stay again.

Partner

8/10

Excellent

28 Aug 2022

Stephen

Overall it is a fine hotel. It is dated and in need of updating but it was what I needed for a single night stay. Staff was friendly.

Friends_and_family Family

4/10

Poor

10 Aug 2022

Michele

We arrived at 1:30 and were told check-in was at 3. Other rooms were ready - just not the one assigned to us. They refused to give us a room that had already been cleaned, claiming it was too much work. Told us to come back after 3. There was 2 other cars in the parking lot! Staff was lazy!!!

Leisure Family

10/10

Exceptional

17 Jul 2022

Karl

Very nice!

10/10

Exceptional

17 Jun 2022

Mark

Nice and clean. The night staff was awesome. The daytime staff was extremely unfriendly

Leisure Partner

4/10

Poor

16 Jun 2022

stacy

Never will i stay again horrible customer service

Clean hotel safe area. However our experience with front desk clerk who checked us in was horrible. She was incompetent. Charged my card after telling her i paid online. Not once but twice. I had to call my credit card company to get this corrected. She kept making statements that felt like she thought i didnt belong at this hotel .While clearly starting at my tattoos she said \" your credit card will be charged for damages or in case you decide you like our towles better than yours, but nothing personal to you .\" Absolutely made me feel unwelcome.

Friends_and_family Family

6/10

Pleasant

13 Jun 2022

Terrell

It was clean, but front desk seemed unorganized, property curb appeal was not kept up, pool was merky and over chlorinated, and room #113 air unit started making a noise during the night that woke us and we had to turn it off, no exhaust fan in bathroom

Leisure Family_with_children

8/10

Excellent

01 Jun 2022

Jason

The hotel was very convenient for a weekend stay. The staff was professional and the room was perfect.

Leisure Self

10/10

Exceptional

30 May 2022

Mark

Quick Stop

Just a one night stay. Hotel was clean, staff was friendly.

Partner

4/10

Poor

25 May 2022

Brian

Clean room, decent breakfast, rude staff member

My 90-year old father-in-law was having trouble with his key card and couldn't get back in his room after coming down for breakfast. The lady on duty (5/23/22) had zero compassion for him even though it turned out to be a bad card reader and not user error. She obviously did not want to deal with it and it showed all over face and in her voice. He had to make several trips back and forth to the 2nd floor as they tried to troubleshoot. We left for the day and upon returning, his new cards STILL did not work. Thankfully there were nicer people working and reprogrammed 2 new cards and they worked. All the other staff were friendly with the exception of that one.

The bed was terribly uncomfortable and caved in the middle, and the comforter doesn't stay on the bed.

Breakfast was good, would have liked some dark roast coffee. Room was clean.

Friends_and_family Family

10/10

Exceptional

05 May 2022

Bradley

Nice Mountain Home hotel.

Second time staying here. Nice, comfortable rooms. Clean, comfy beds and nice showers. Indoor pool, hot tub nice touch. Free simple breakfast offerings.

Friends_and_family Family

10/10

Exceptional

03 May 2022

Carol

Arkansas trip

I would definitely recommend this hotel. .This was our second time staying here and will be again in the future. Love the pool, hot tub and convenience to restaurants and shopping.

Friends_and_family Family

2/10

Poor

09 Mar 2022

Rebecca

This was the worst Hampton Inn I’ve ever stayed at. It felt old and dirty. My room was very dark and smelly. In my room, one side of the bed didn’t have a light fixture, just holes in the wall from where the light fixture used to be.

Business Self

10/10

Exceptional

02 Mar 2022

Michael

Easy in and out, great staff

Leisure Family

10/10

Exceptional

28 Feb 2022

Michael

convenient and nice service. good coffiee

Leisure Family

8/10

Excellent

26 Feb 2022

Amy

We liked the pool and hot tub. We did not like the humidity that the pool caused in the whole hotel. It could use a better ventilation system.

Business_and_leisure Family_with_children

4/10

Poor

31 Jan 2022

Jordyn

Beds were super box springy, the pool needs to be redone.

Friends_and_family Family

8/10

Excellent

24 Jan 2022

Michael

trouble with the hot water in the shower

Leisure Family

8/10

Excellent

01 Jan 2022

Christopher

Declining Quality/Service

I have stayed at this hotel numerous times over the years, and it has always been great. However, it seems that the quality is declining. The staff weren't unfriendly, but they were just sort of there. They were polite if you talked to them, but they didn't really seem to make any effort to greet people, ask how things are going, etc. The pool looks like it could use some repair to the floor, but it was not cold or anything. The chlorine seemed high. Lastly, they apparently are having trouble with their hot water system. There was hot water my first night and morning, but not the second. I still had a pleasant enough stay for the short trip I was on, and it still was better than any of the other hotels I've gone to in the area.

Friends_and_family Family

4/10

Poor

31 Dec 2021

Brian

No hot water, and (ALL) of the amenities were out dated for the rate of the room.

Leisure Family

4/10

Poor

22 Dec 2021

Nick

For the three days we were there, there was no hot water for showers two of the days and one day it was warm and only lasted for one shower. Hotel didn't seem to be full, so there is a maintenance issue with the hot water heater.

Leisure Family_with_children

4/10

Poor

28 Nov 2021

Amanda

Probably won’t stay again

Unfortunately not good. No hot water for two days straight. Someone threw up in the pool, on steps and floor, and the attendant didn’t do anything to clean or sanitize when told about it. Vending machine had 1 soda in it and nothing else. AC/Heat was extremely loud when on. And considering that this hotel was over $165 and others in the area were $75ish. That feels unacceptable. The gentleman working the counter in the Daytime as amazing and kind.

Friends_and_family Family

8/10

Excellent

27 Sep 2021

Robert

The young lady on the weekend help me out of jam.

Friends_and_family Friends

4/10

Poor

17 Aug 2021

Verified traveler

Staff were disinterested and surly. The bed was bouncy and uncomfortable. The room was cleaned well, but very humid, which made sleeping difficult even with the A/C turned down to 66. Breakfast, other than the waffles, was underwhelming at best. Watery, tasteless gravy, weird tasting oatmeal and the typical rubbery eggs. Won't stay here again.

Leisure Partner

4/10

Poor

25 Jul 2021

Verified traveler

I booked a room for 3 adults. When we get there we had only one small room with one bed. There were no double rooms available so we had to book a second room which cost us nearly $400 total for both rooms. The a/c in the room was barely functional and there were no fans available. The continental breakfast was sub par for the money we paid so I definitely will not be staying there again. I don’t know how I was booked into a single room with 3 adults. Very disappointed!

Leisure Family

8/10

Excellent

08 Jul 2021

Verified traveler

The bathroom-shower stall needs updating and the base of the shower door was heavily mildewed.

Leisure Family

6/10

Pleasant

11 Jun 2021

Johanna

Covid blues

June 2021, I know covid times are confusing. This hotel has signage in place requesting face masks etc. But no hotel personnel were wearing face masks. Our rooms were not cleaned nor was the trash emptied during our stay which may have been the covid protocol. I don't know as there were no explanations at check in or posted in the room. House keeping came by everyday and vacuumed the hallways, but maybe they only cleaned rooms after people checked out. The breakfast that was available was a farce. We went to the local grocery store, Harps 1 block away and stocked up on food etc. Booked this through hotel.com $200./night seemed excessive.

Friends_and_family Family

8/10

Excellent

06 Jun 2021

Alan

It was ok. Breakfast was like picking up prepackaged food at a gas station.

Friends_and_family Family

10/10

Exceptional

28 May 2021

Verified traveler

Swimming pool was clean and nice
Room was comfortable

Leisure Family

2/10

Poor

04 May 2021

Herschell

Hamton Inn - Tom Bodett whould own it.

No Hot Water, No maintenance to get hot water. Left the hotel, because I couldnt' get help. Now the hotel won't return my calls. Place sucked.

Business

4/10

Poor

29 Apr 2021

Nancy

People allowed to enter without face masks. Our room was definitely due for an upgrade. Shower door barely attached. Toilet handle broken. No hot water in shower, barely Luke warm.

Partner

2/10

Poor

27 Apr 2021

Alice

We didn’t have hot water the time of our stay. Then when we got back from the Wedding the elevator and the 2ed floor smelled of marijuana. It was given us a headache. I put tousled under the door to keep the smell out but that didn’t work. We paid for a nonsmoking for a reason. That’s false advertisement. I called front desk to let them know and they said they can move us to another room. By that time I was furious. We packed up and drove 3 1/2 hours home in the middle of the night. I couldn’t stand that smell. It made us sick. It was the worst experience. The only th came out of it they did refund our money.

Friends_and_family Family

8/10

Excellent

22 Apr 2021

Verified traveler

one of the few hotels in the area with an indoor pool. it was a small pool but scratched the itch anyway.

Friends_and_family Family

10/10

Exceptional

21 Apr 2021

Eva

Great stay will stay again

Our stay was wonderful. The hotel staff even checked on us when we use the pool. They wanted to make sure that it wasn’t too hot or too cold and they were just wonderful. All the hotel staff was awesome thank you so very much.

Friends_and_family Family

8/10

Excellent

06 Apr 2021

Verified traveler

Probably the nicest hotel staff I have ever encountered. Walking up to them you wouldnt think they wanted to help or maybe they were run down with stress from covid, but once i started talking to them they all were super helpful and kind. (I talked to 3 total) The pool needs to be updated some (the bottom of the pool seemed to be coming up) but other than that it looked clean. Be prepared with covid though there is no housekeeping unless requested, towels and trash bags have to be placed outside the door and for new ones i had to go downstairs to get. (wish i knew all this day 1 haha) Overall i think the only thing i wish was better was communication from the start, i know things are different now because of covid but for those of us just now starting to travel we dont know. haha

Friends_and_family Family

4/10

Poor

19 Mar 2021

Verified traveler

room was extremely small. There wasn't even a place to set your luggage. Shower had mold in door.

Leisure Family

4/10

Poor

09 Feb 2021

michelle

Just OK

The check in was fine. Room was just a regular room. The tv didn’t work. We tried everything and tried to get help from the front desk and she was snarky with me. After multiple tries to get it working and suggestions she said “I don’t know what else to tell you “. Didn’t offer to get us switched to a different room. I spoke with the lady at the desk the next morning and I couldn’t get a discount on my payment because I booked through Hotel.com.

Friends_and_family Family

8/10

Excellent

19 Jan 2021

Verified traveler

We chose this hotel for the indoor pool. However, they put way too much chlorine in there. We weren't in the pool area for more than 15 minutes before our eyes started burning... Horrible chlorine smell even out in the hallway outside of the pool. Test of the facilities were fine, but please cut back on the chlorine!

Friends_and_family Family_with_children

6/10

Pleasant

17 Jan 2021

Shana

Everything was fine until bedtime. The beds were very uncomfortable and the room wasn’t soundproof. Staff was very friendly.

Friends_and_family Family

8/10

Excellent

18 Dec 2020

Verified traveler

Very clean and safe. We were very happy there. Check in and check out was very easy

Leisure Partner

10/10

Exceptional

22 Nov 2020

Andrea

Very clean and nicely appointed rooms. Fast friendly and efficient guest service, very accommodating to requests. Overall very pleasant experience! I will stay here again.

Business_and_leisure Self

6/10

Pleasant

01 Nov 2020

Hampton

Location and easy in and out close to restaurant and shopping

Friends_and_family Partner

4/10

Poor

19 Oct 2020

DAVID

The beds were worn out. We were on the springs literally. Nothing like i usually find at Hampton Inns

Partner

6/10

Pleasant

25 Sep 2020

Verified traveler

The room was adequate but small. Packaged breakfast items and coffee were provided which was nice. You had to request housekeeping which worked out. Some people were leaving their garbage and dirty towels in the hallway which I didn't like and doesn't seem like a good practice. Overall okay but not nearly as good as other Hampton's I've stayed in.

Friends_and_family Partner

10/10

Exceptional

23 Sep 2020

Shandon

Great folks

I have stayed here a few times as well as others in my company. The service is top notch and staff is very friendly. Thanks for always making customers first.

Business

10/10

Exceptional

30 Aug 2020

Valentin

The staff was super friendly, especially the housekeeping crew! Rooms were very clean.

Friends_and_family Family