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Holiday Inn Express West Jefferson

Jefferson - NC · United States

203 Hampton Place CourtView location

9.0/10Excellent596 Reviews
Cleanliness9.4/109.4
Service9.4/109.4
Comfort9.4/109.4
Condition9.2/109.2
Location9.2/109.2
Neighborhood8.8/108.8
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express West Jefferson

Discover the Undiscovered! Escape to the quaint, serene mountains of Western North Carolina. Make yourself at home and enjoy your picturesque Holiday Inn Express, in a true mountain setting. Our hotel offers the finest facilities in the area. Experience true Southern Hospitality only the High Country can offer.

If you are in the area to play, then West Jefferson has something for everybody. Take a scenic hike up Mount Jefferson at sunrise. Grab lunch or dinner at a new brewery or restaurant downtown. Take a walk through historic Downtown West Jefferson!

Main Street is full of shopping, antiquing, and art galleries. Perhaps go kayaking down the New River. We are located near many of the main area attractions such as the Blue Ridge Parkway, Mount Jefferson State Park, New River State Park, Tweetsie Railroad, Oak Hill Academy, and Appalachian State University.

If you are in the area for work, we are centrally located to GE Aviation, AEV, United-Chemi-con, and other area businesses.

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Our hotel has many complimentary services such as high-speed fiber-optic Wi-Fi or wired Internet access, indoor heated pool, meeting room, 24 hour business Center, 24 hour fitness center, 24 hour guest laundry, 24 hour coffee station and the signature Express Start breakfast Bar.

Located in West Jefferson, Holiday Inn Express West Jefferson by IHG is in a rural location, a 3-minute drive from Ashe County Cheese Store and 6 minutes from Rhododendron Trail. This hotel is 23.2 mi (37.3 km) from Appalachian State University and 25.9 mi (41.6 km) from Appalachian Ski Mountain.

Make yourself at home in one of the 58 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and complimentary newspapers.

Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 2:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
  • Minimal age
    21
  • Spoken Language

    English

Nearby attractions

Ashe County Cheese Store 2.3 km / 1.4 mi
Mountain Aire Golf Club 5.3 km / 3.3 mi
Rhododendron Trail 6 km / 3.7 mi
Mount Jefferson State Park 6.1 km / 3.8 mi
Museum of Ashe County History 6.3 km / 3.9 mi
Elk Shoals 7.3 km / 4.5 mi
New River State Park 7.6 km / 4.7 mi
Ashe Lake 8 km / 4.9 mi
Ash County Park 8.1 km / 5.1 mi
Jefferson Landing 9.9 km / 6.1 mi
Phoenix Mountain 12.1 km / 7.5 mi
Holy Trinity Episcopal Church 13.9 km / 8.6 mi
New River 18.1 km / 11.2 mi
Thistle Meadow Winery 28.8 km / 17.9 mi
New River 29.8 km / 18.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 58
  • Number of floors (main building): 3
  • Double rooms: 35
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Car hireExtra charge
Show 26 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • Luggage roomExtra charge
  • BarExtra charge
  • Restaurant
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Business centreExtra charge
  • FaxExtra charge
  • SaunaExtra charge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • CanoeingExtra charge
  • FitnessExtra charge
  • Bowling alleyExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-6

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Holiday Inn Express West Jefferson

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 2 Bedrooms • 36 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express West Jefferson

    DOUBLE Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express West Jefferson

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 36 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Holiday Inn Express West Jefferson

    DOUBLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 1 Bedroom • 36 m²DBL.KG-PI
    DOUBLE PREMIUM KING BEDPhoto unavailable5 photos

    Holiday Inn Express West Jefferson

    DOUBLE PREMIUM KING BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 36 m²ROO.ST
    Room STANDARDPhoto unavailable1 photo

    Holiday Inn Express West Jefferson

    Room STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible-Two Queen BedsRoom • Accessible-Two Queen Beds • 1 Bedroom • 36 m²ROO.H6-2Q
    Room Accessible-Two Queen BedsPhoto unavailable2 photos

    Holiday Inn Express West Jefferson

    Room Accessible-Two Queen Beds

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn Express West Jefferson

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 36 m²DBL.2Q
    DOUBLE TWO QUEEN BEDSPhoto unavailable1 photo

    Holiday Inn Express West Jefferson

    DOUBLE TWO QUEEN BEDS

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 36 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable3 photos

    Holiday Inn Express West Jefferson

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 36 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Holiday Inn Express West Jefferson

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 1 Bedroom • 36 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express West Jefferson

    Room Accessible KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    36 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express West Jefferson

9.0
Excellent
596 Reviews
Cleanliness
9.4 /10
Service
9.4 /10
Comfort
9.4 /10
Condition
9.2 /10
Location
9.2 /10
Neighborhood
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
22 Jul 2026
Christopher
Loved it.
8/10
Excellent
21 Jul 2026
Jim
The room was clean. Air conditioner was noisy to the point of keeping me awake. The TV would lose the signal constantly. Front office manager said it was because of the WiFi signal. That should not be the guests problem.
Self
8/10
Excellent
07 Jul 2026
Virginia
The rooms & bathroom were a very comfortable size. I noticed a little bit of mold on top of the shower area on the ceiling
Partner
4/10
Poor
06 Jul 2026
DOUMIT
Staff were nice, however I literally was so frustrated with the doors swiping lock, couldn't even get in at check in till the service desk guy came up and opened it!
literally forced me to stay in the room and not even step outside!
6/10
Pleasant
05 Jul 2026
Dawn n Joe
We tried to leave our luggage prior to check in time and were told no, they could not do that. Very unusal!. On the positive side, the front desk did refrigerate some meds before we checked in. Breakfast was good.
Partner
10/10
Exceptional
11 May 2026
terri
Clean room, comfortable bed, great breakfast and quiet
Partner
8/10
Excellent
04 May 2026
Brandon
The room and property was clean. Really couldn’t ask for more for decent place to stay. With that said, there is some remodeling so somethings were a little messy.
10/10
Exceptional
21 Apr 2026
Cynthia
Parking was easy and safe. Staff was friendly and helpful
Self
10/10
Exceptional
09 Apr 2026
Christine
Clean room, good variety for breakfast
Friends_and_family Friends
8/10
Excellent
22 Mar 2026
Mary
The last 4 times we’ve visited this hotel, the pool has not been in working order. This is a big disappointment for our 4 year old. However this is still the best option in West Jefferson, pool availability notwithstanding
Friends_and_family Family
2/10
Poor
21 Mar 2026
Brooke
Pool was broken/closed, hairdryer broken and almost caught on fire, construction directly above our room and was extremely loud. Not only not allowing us to rest, sleep in, but also scaring us every 2 minutes. We were told that vegetarian gravy would be available at the breakfast, and there was not any. We were told that there would be oatmeal and there wasn’t any. there was not anyone there to restock the breakfast or get us items we needed. We should have been told ahead of time that the pool was closed and about the construction.
Friends_and_family Family
6/10
Pleasant
28 Feb 2026
Leslie
Staff was very nice. Hotel is in need of updates in the rooms. Especially the bathroom.
Partner
10/10
Exceptional
18 Jan 2026
Rhonda
Plenty of parking, staff was friendly and helpful. Property inside and out were clean.
Leisure Family
10/10
Exceptional
08 Jan 2026
Vanessa
Great place
8/10
Excellent
29 Dec 2025
Raymond
Very nice room and friendly staff
Leisure Family
8/10
Excellent
23 Dec 2025
Lucy
The pancake machine wasn’t working. There was no waffle maker either.
They didn’t make our bed
Friends_and_family Family
10/10
Exceptional
20 Dec 2025
Rebecca
I feel it may be time for a renovation.
Leisure Self
10/10
Exceptional
14 Dec 2025
Gerald
Size of room and helpful staff
Leisure Partner
6/10
Pleasant
05 Dec 2025
Brian
The first morning- no power for most of breakfast options- staff was overwhelmed with amount of people and nothing available on breakfast bar. We had to go out to get breakfast instead of eat at the hotel as planned
Friends_and_family Family
10/10
Exceptional
05 Dec 2025
Lisa
We checked in kind of late and checked out fairly early, so not very long stay. Overall, what we did experience was all good: Clean room, friendly staff, breakfast was adequate, parking was great.
Friends_and_family Family
8/10
Excellent
05 Dec 2025
Ann
Staff
Partner
10/10
Exceptional
02 Dec 2025
Brooke
It was a really good stay. The service was great and the staff was friendly. Very comfortable rooms and beds. The variety of the breakfast and access to coffee was fantastic.
Friends_and_family Friends
8/10
Excellent
21 Oct 2025
Robin
Clean room, comfortable bed, decent breakfast, quiet, our room looked out to the woods which was nice, and it had wall thermostat, no noisy heater!
Leisure Family
10/10
Exceptional
19 Oct 2025
CATHY
We have been coming to West Jefferson for several years now and always enjoy staying at this Holiday Inn Express. Very convenient location and amenities are what we need. Always clean and breakfast is good with healthy options like yogurt and fruit. Coffee service area is very nice to have too !
Leisure Partner
10/10
Exceptional
10 Oct 2025
William
having stayed may times, this stay was much better then the last, starting with the folks at the front desk
Friends_and_family Family
10/10
Exceptional
09 Oct 2025
Richard
Hot breakfast with healthy options
Business Self
10/10
Exceptional
21 Sep 2025
Margaret
Clean room , easy excess to town
Leisure
10/10
Exceptional
11 Sep 2025
Natasha
Clean rooms that friendly staff
Business_and_leisure
10/10
Exceptional
31 Aug 2025
Frank
We were in West Jefferson, NC for the weekend. The hotel had easy access and easy parking. Great place to stay! The staff was kind and helpful. The room was clean and spacious, most importantly the bed slept well.
Leisure Family
8/10
Excellent
28 Aug 2025
George
Althought this is an older-style property it clearly has been kept up - everything was in perfect order and clean and bright.
Leisure Family
10/10
Exceptional
15 Aug 2025
Nikki
When we arrived, the room was on second floor. They changed to top floor for us.
Leisure Partner
10/10
Exceptional
14 Aug 2025
Deborah
Liked the room layout and the king-size bed. It was comfortable.
8/10
Excellent
09 Aug 2025
Pamela
The continental breakfast was great. Lots of choices!
Business_and_leisure Friends
8/10
Excellent
08 Aug 2025
Bob
Good
10/10
Exceptional
06 Aug 2025
Bonnie
Very clean, quiet. Excellent breakfast. Very pleasant staff.
Business_and_leisure Family
4/10
Poor
31 Jul 2025
Donna
After several calls regarding my delayed travel, the wrong credit card was not only charged but, I paid $278 for 1 night! I have not received a partial refund as told.
10/10
Exceptional
24 Jul 2025
Sharla
We had a great stay. We will stay here again.
Leisure Partner
10/10
Exceptional
22 Jul 2025
Brandon
Enjoyed staying there. Will visit again
Leisure Family
8/10
Excellent
18 Jul 2025
Edward
There was nothing to do anywhere around there.
Leisure Partner
8/10
Excellent
14 Jul 2025
James
EVERYTHING WAS FINE, BREAKFAST COULD BE FRESHER BUT EDIBLE.
Leisure Self
8/10
Excellent
11 Jul 2025
Evelio

Good value

Room was nice, but a little small. Free breakfast was very good.
Partner
10/10
Exceptional
05 Jul 2025
Susan
Convenient to Old Barn Winery..
Easy check-in, clean, comfortable beds. Great coffee in lobby.
Excellent breakfasts varieties.
Leisure Family
10/10
Exceptional
02 Jul 2025
John

West Jefferson Gem!

This property has the most convenient location in West Jefferson. The staff is courteous and professional, and the free breakfast is good.
Partner
8/10
Excellent
27 Jun 2025
Malinda
Convenience
Leisure Family
10/10
Exceptional
27 Jun 2025
Geri
Very clean and well kept.
Leisure Family
10/10
Exceptional
23 Jun 2025
Tamara
GreT
Friends_and_family Family
8/10
Excellent
17 Jun 2025
Pamela
Good
Partner
2/10
Poor
16 Jun 2025
Thorsten
TThe customer service was terrible. We had an issue with the bathroom, and the front desk never answered the call. I went down to see what was going on and found the front desk clerk on his cell phone (not on a call) and ignoring the call. When I asked if he heard me calling, he said, \"I thought I heard the phone ring\"! What??? Additionally, the front desk clerk did not offer us water and stated, \"We don't offer water at night, only for breakfast.\" Fine, but the vending machines are also out of water. Ingle's is down the street if you have to know! This one is on my list not to use again.
10/10
Exceptional
15 Jun 2025
Cristina
It was quiet location
Leisure
10/10
Exceptional
13 Jun 2025
Jill
Everything was great, just wish the pool was open
Friends_and_family Family
10/10
Exceptional
08 Jun 2025
TAMMY
Check in was quick and the staff was friendly. The room was clean and bed was comfortable. The Mountain View from our room was beautiful! The breakfast was very good as well as the coffee. I will definitely stay here again!
Partner
10/10
Exceptional
29 May 2025
William
Wonderful Staff
Business_and_leisure Partner
10/10
Exceptional
04 May 2025
William
Fantastic all around! Incredibly clean, great toiletries, and a great location with a view of the mountains!
Leisure Partner
10/10
Exceptional
25 Apr 2025
Stephanie

Great place to stay!

The hotel was very clean but most of all, the staff was amazing! We were in the area for a formal wedding and they made a special effort to have the room ready early so we could get ready
Friends_and_family Friends
8/10
Excellent
20 Apr 2025
Mary

Frequent trips to Ashe

We basically always stay here when we come to Ashe to visit family. It’s comfortable, clean and convenient. My only complaint is that the pool has been unavailable during our last 3 stays over the course of the last 6 months. This isn’t a dealbreaker, but it’s disappointing for our daughter.
Friends_and_family Family
10/10
Exceptional
14 Apr 2025
Greg
Very nice place to stay.
Business
10/10
Exceptional
24 Mar 2025
Deborah
Nice, clean, affordable hotel. The staff was friendly and breakfast was very good.
Friends_and_family Family
8/10
Excellent
16 Feb 2025
Sharon
Convenient to downtown West Jefferson
Leisure Partner
10/10
Exceptional
07 Feb 2025
James
Quick and easy check but hard to key room cards for entry but other than that everything was great! Thank you
Partner
10/10
Exceptional
02 Jan 2025
Alisa
Easy to find. Good location. Close to sight seeing attractions
10/10
Exceptional
27 Dec 2024
Marion
Nice room, good breakfast
Leisure Family
10/10
Exceptional
10 Dec 2024
Carol
The property was nice. The room was clean and comfortable.
Business Self
10/10
Exceptional
09 Dec 2024
Dale
Our room had a nice big bathroom. Everything was clean and neat.
Business_and_leisure Partner
10/10
Exceptional
01 Dec 2024
Kimberly
Convenient, nice exterior and interior and good breakfast selection and area
Leisure
10/10
Exceptional
10 Nov 2024
Joey
Staff friendly and helpful. Located near many attractions and good food.
Leisure Family
8/10
Excellent
02 Nov 2024
Richard
Nicely kept up for and older IHG.
Business
10/10
Exceptional
17 Oct 2024
John
Excellent we always come here usually twice a yeay or more.
Leisure Family
10/10
Exceptional
18 Sep 2024
Verified traveler
Easy check in. Modern, full furnishings. Wonderful, complimentary breakfast each morning. Convenient parking. Close to lovely downtown West Jefferson.
Friends_and_family Friends
10/10
Exceptional
01 Sep 2024
Angela
Friendly
Leisure Family
10/10
Exceptional
19 Aug 2024
Timothy
It was a very nice and clean hotel. Staff was very friendly and courteous. Breakfast was also very good.
Friends_and_family Family
10/10
Exceptional
31 Jul 2024
Nancy
we loved our room. Very clean. Made use of the fridge and microwave. Very convenient.
Leisure Family
10/10
Exceptional
29 Jul 2024
Lisa

Comfort, convenience and friendly

Friendly front desk staff. Great breakfast. King size bed and pillows.
Business Partner
8/10
Excellent
23 Jul 2024
Vikki
Everything was great except two things. The shower head needs to be replaced and the free breakfast was awful. Nothing was tasty, more like cardboard.
The beds were comfortable and room was clean as was the bathroom.
Leisure Family
10/10
Exceptional
12 Jul 2024
Brooke
Staff were friendly and helpful! Property was clean and beds were comfortable.
10/10
Exceptional
07 Jul 2024
Steven
Great stay
Leisure Family_with_children
4/10
Poor
06 Jul 2024
Amanda
Was very over priced for quality of hotel. My card was changed over the amount of room fee and hotel will not answer their phone after several attempts to call and correct. No calls have been received from messages left either. Would not return based off experience.
Leisure Partner
10/10
Exceptional
06 Jul 2024
Carol A
We were in West Jefferson to see my folks cabin in Ashe Lake that they built in the 70s… we found it and the present owners. MEMORIES OF GOOD TIMES!
West Jefferson has grown up, but not too much. We say keep it that way!
HIE worked perfectly for us. Thank you.
Leisure
8/10
Excellent
02 Jul 2024
Robert
The staff was extremely friendly
Business_and_leisure Family
10/10
Exceptional
30 Jun 2024
Kelly
I would stay here again.
8/10
Excellent
18 Jun 2024
Brenda D

Breakfast

I was not impressed with the breakfast. The sausage was always overcooked. One morning we had to wait for food to be refilled even coffee
Partner
10/10
Exceptional
01 Jun 2024
jeffrey

Nice place

Great location with nice views. Good breakfast with breakfast sandwiches.
Partner
10/10
Exceptional
30 May 2024
Mark
Very nice property in a convenient location. Will definitely stay here next time I am in the area.
Leisure Partner
8/10
Excellent
18 Apr 2024
Daphne
Hotel feels safe and secure. You want an attractive room too but the cabinet that holds the mini-fridge is very scratched and damaged at the bottom. One of the pictures in the room and one in the bathroom appear to be framed sideways. There was a long black hair on the bathroom counter.
Leisure Friends
8/10
Excellent
29 Feb 2024
Mica
Very loud for 6am. Lots of slamming doors and stomping on our hall. Staff is wonderful and we will be back. Just hard to sleep this trip…
Leisure Family
8/10
Excellent
28 Feb 2024
Larry
The property was nice, rooms were clean with no problem in them. Only draw back. Ice machine, they only had one and it was on the 3 rd floor, I was on the first. When I went to get ice, the machine was working and it sounded like ice was in it, but would not drop the ice. I went to the check in desks on the first floor and no one was at it. I did not call out but waited 3 to 4 minutes to see if anyone would come out of the back room, and they didn’t. The next day I check the ice unit to see if it was working. It wasn’t so I went to the front desk again and again no one was at the desk. I did not call out and waited for someone to show up and that did not happen. Beside that it was a nice place to stay at.

Leisure Family
8/10
Excellent
18 Feb 2024
Heather

Nice hotel overall

Clean hotel. Nice area. Door had an unusually large crack which was uncomfortable. We filled with a towel. Room was clean overall. Breakfast was included and decent with lots of variety. Lobby warm and inviting. The girl who checked in was very friendly.
Partner
10/10
Exceptional
18 Feb 2024
Timothy
Best hotel in area.
Convenient location to town.
Not easy to find due to lack of signage on road.
Good breakfast
Clean facility
Staff was nice
Business_and_leisure
10/10
Exceptional
07 Jan 2024
Jeff
This is the newest and nicest of the three motels in West Jefferson. Staff and service were great. A full breakfast was served each morning the two nights we stayed. This is the only motel I will stay in if I go back that way.
Leisure Partner
10/10
Exceptional
17 Dec 2023
Yulanda
Very good customer service and very clean room
6/10
Pleasant
30 Oct 2023
James
Only negative was the: Wylie and breakfast was terrible compares to others
Partner
10/10
Exceptional
22 Oct 2023
James
Great staff! Enjoyed the breakfast. The entrance off the highway is easy to miss at night and a almost blind curve coming out.
Overall a great stay!
Leisure Family
8/10
Excellent
22 Oct 2023
Margaret

Great Pace to Stay, Except . . .

Overall, this is an outstanding property with many amenities. It is clean, superbly maintained, quiet, and has attractive grounds and a great view. The only problems I noted were that the front desk was often unstaffed for extended periods and the staff (especially the males) need a dress and grooming code. Not everyone needs to look like Ken (or Barbie), but some of the men working the desk and kitchen were so slovenly as to undermine the image of the hotel as a classy operation
Partner
10/10
Exceptional
18 Oct 2023
John
Was great like every time we go there. That's why we keep coming back.
Leisure Partner
10/10
Exceptional
12 Oct 2023
Kristy
Conveniently located for my visits to surrounding state parks. Front staff pleasant and welcoming. Complimentary breakfast simple and satisfying. The room offered a fluffy bed if you like a non-firm bed but overall comfortable and supplied well with linens. Could’ve used a once-over ceiling-dusting of corners of room but nothing to stop us from staying again! We definitely will!
Leisure Partner
10/10
Exceptional
20 Sep 2023
Shravan
Just there for a day but clean and comfortable. Will definitely recommend
Leisure Family
10/10
Exceptional
18 Sep 2023
Laura
Loved everything, staff is excellent, room is very clean
Leisure Partner
8/10
Excellent
20 Aug 2023
Christopher
This property looks brand new in the photos, and the quoted rate seemed to be reflective of that. I may have been a victim of event pricing as there was a gathering of 450 cyclists in town, but I would not pay this amount again for an aging hotel.
Leisure Self
10/10
Exceptional
11 Aug 2023
Cameron
From the very friendly person we checked in with, to the cleanness of the room, comfort of the bed, and the delicious breakfast five stars. My wife and I will stay again.
Partner
10/10
Exceptional
05 Aug 2023
ROberta
First room #101 was not so good because of AC unit for building was outside of window . Unit ran continuouslyand was very loud, hard to sleep at night because of it. Room changed next day to #302 which was a wonderful room.
Overall hotel was great, exceptionally clean. Breakfast was great each morning, Like that it was varied, not the same each day. Everyone working in the hotel were very nice. Pool was very clean but chemicals were extremely strong. Best Holiday Inn we've stayed in, would definitely return if in that area again.
Partner
10/10
Exceptional
04 Aug 2023
pamela
2nd time stayed here, very nice and clean property.......staff always so nice as in usually everyone in the mountains of NC!
Partner

Location & surroundings

Holiday Inn Express West Jefferson
203 Hampton Place Court, West Jefferson, United States

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Holiday Inn Express West Jefferson

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