Name: Quality Inn Union City Us 51
Address: 2201 W Reelfoot Avenue, Union City, 38261, US

10/10

Exceptional

19 Jul 2026

Victoria

The staff was amazing. They were professional yet personal and very helpful. My stay was very comfortable; I stayed 4 days. The rooms were clean. They have a great little breakfast in the morning. I would definitely stay there again.

Self

6/10

Pleasant

09 Jul 2026

Sarah

Very dated rooms/building with entry from the outside. I think that made it more damp in the room and bugs had opportunity to fly in. The outlets were worn out and not enough of them really that didn't let my plugs fall out. Staff was super helpful with all my requests. The fridge was awesome with a little freezer on top and hot water was not in short supply. Room was really clean and beds were pretty comfortable too! I didn't have a great breakfast experience, they were out of a lot, but said the truck had not come with supplies yet. They were really trying to serve what they could. A hospitality worker was really nice to clean a table for us and get things refilled. It was a one night stay in the middle of the week, so it happens.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

German

Is a quiet place, it needs some tlc, carpets need to cleaned. Had to leave the door open when I went out the lock didn't work and I needed to take everything with me when I went out.

10/10

Exceptional

28 Jun 2026

Yvonne

The room was spacious and accessible, clean and reasonably quiet.

8/10

Excellent

25 Jun 2026

Dante

Clean up the area

Self

4/10

Poor

24 Jun 2026

Eric

The locals say the hotel is under new management, and has gone down in all quality. It was raining when I arrived but the pool appeared to be well maintained, the desk clerk was respectful and helpful enough although most places in this town apparently close on monday. I had ordered a room with a king bed and hot tub, both were there, functional, the TV was a ROKU, difficult enough but functional. Now for the downside The room smelled of cat urine, it was strong enough that I could not and did not sleep. That and there was a shroud covering the chair and it left an uneasy feeling to say the least. I arrived at breakfast by 7 o'clock it was gone, everything hot was empty outside of the waffles, the juice was essentially water, and the crumbs of egg i tried to salvage had a womans hair. The food was demolished by a disrespectful group of contractors who believed they had a right to listen to thier phones at full blast since the Television Was off. I've stayed in worse and didnt want to ruin their day so I figured I would tell the truth here, I have no idea how that place has 4 stars in reviews but they will not be earning that from me.

Self

8/10

Excellent

23 Jun 2026

Paul

Carpet was very dirty and room had a Bad odor.other than that it was ok

Friends_and_family Family

2/10

Poor

15 Jun 2026

Gary

Front desk help was absent most of the time and less than pleasant when they were there. Room cleanliness was suspect. Possible bed bug bites. Lobby was dark and uninviting. Breakfast was as you would expect, considering the condition of this place. Terrible. I wouldn’t stay here again for free.

Friends_and_family Family

2/10

Poor

10 Jun 2026

Jennifer

The room was very dirty. Carpets with stains. We found old dried vomit beside the bed. It was quiet. Our stuff was not bothered outside. Breakfast was decent and staff very very pleasant.

Partner

6/10

Pleasant

10 Jun 2026

Melissa

It was a bed...there was a bullet hole in window 3 rooms down from us. All rooms are outside facing which did not care for seeing bullet hole. I travel with 2 kids and was a little concerned about safety of area.

Friends_and_family Family

2/10

Poor

06 Jun 2026

Duffy

They gave me a handicap for him for some reason and had the dirtiest chair I’ve ever seen.
Also, the shower was nasty with mold and mildew. And the towels were barely adequate.
Julia upfront had zero personality

Friends

10/10

Exceptional

05 Jun 2026

Chadwick

It was a clean and peaceful stay and the breakfast was delicious.

Self

8/10

Excellent

30 May 2026

THOMAS

The pick of this motel was a last minute find, because we were so tired of traveling. It was scone night stay to rest and get a good night's sleep. I was hard to find out room on the property because they did not give us a map, only showed it to us on a map in the office. The room was okay clean and comfortable bed. Did not try breakfast as we left before it was served. Price was very reasonable for what we needed.

Partner

6/10

Pleasant

24 May 2026

Jimmie

First room was filthy. Carpet was stained and dirty. Bathtub was dirty. Front staff was nice and moved us to a clean room.
Breakfast was lacking. Biscuits were hard and cold. Not many selections.
Would not stay here again.

Friends_and_family Family

4/10

Poor

24 May 2026

Venkata Ashok Varma

Unclean rooms won’t recommend

Self

6/10

Pleasant

17 May 2026

Matthew

The room was reasonably priced and convenient to area restaurants and shopping. We ended up switching rooms as the first room we checked into had dirty towels in the bathroom, a handprint on the bathroom wall, and smear of dirt in the shower. There was also a small piece of ceiling hanging down. The staff was apologetic and gave us a new room, which was far cleaner, however a burn hole in one of the comforters was immediately noticeable and the bathroom counter had a gritty feel to it. The bed was comfortable and it was a peaceful night's sleep.

Family

10/10

Exceptional

13 May 2026

Lisa

Breakfast was filling and fresh.

Short overnight stay which completely met our needs

First level room with convenient vehicle parking right outside the door which made moving luggage painless.

Partner

8/10

Excellent

06 May 2026

RAYMOND

Room was clean but did smell as if someone had been smoking in it before.

Friends_and_family Family

4/10

Poor

04 May 2026

Christy

We checked in at 11:30 at night and there was still breakfast food on the floor in the dining area from that morning. The hotel is old and dated and the curtains were worn and hanging half way down the window. The bath tub was old and stained and we did not shower due to uncleaness of bathroom. All rooms in the area were sold out so we had no choice but to stay but it was unexceptable. The room had a musty smell and the parking lot smelled of pot and animal urine.

Partner

8/10

Excellent

04 May 2026

Adegboyega

All good

4/10

Poor

04 May 2026

DANIEL

Restroom walls were dirty, with fingerprints all over 3 walls.

Family

6/10

Pleasant

03 May 2026

Emily

Bathroom walls were dirty and bathroom ceiling had mold on it

Family

6/10

Pleasant

17 Apr 2026

Victoria

Staff was really slow, fist room we were given hadn’t been cleaned, which wouldn’t have bothered me so much if I hadn’t had to wait so long for the front desk woman to check me in.

Partner

10/10

Exceptional

16 Apr 2026

Jancey

Great

6/10

Pleasant

06 Apr 2026

Jeffry

Room was ok,exterior very dirty and not in good condition. Toilet kept running

Self

8/10

Excellent

14 Mar 2026

John

Overall, a decent stay. No fancy bells or whistles, exactly what was advertised and delivered. Only issue of note was that the room smelled of body odder when we stayed.

Partner

8/10

Excellent

04 Mar 2026

Jeffrey

All was pretty good except for the breakfast.

Partner

6/10

Pleasant

03 Mar 2026

James

Room and facility was aged and showed a lot of wear. Chair cushion was badly torn and vanity mirror was dirty. Breakfast was good but a guest brought a dog into the area which then sat on a chair, even though the area was posted NO PETS. The staff did nothing about it. I like dogs, but not in a food serving area. Yuck!

Partner

10/10

Exceptional

01 Mar 2026

Octavious

Room was clean

10/10

Exceptional

26 Feb 2026

Lynda

Everything was great. We had an easy check in. We had a clean room. Breakfast was plentiful. Thank you.

Partner

6/10

Pleasant

22 Feb 2026

debbie

The room was good but the bathtub appeared dirty....although it is probably just stained. I wouldn't get in it. We were under the outside stairs so it was very loud when people were coming and going. The parking lot hadn't been cleared and it was a solid sheet of ice. Most surrounding businesses had clear parking lots.
Breakfast was great and the staff were great.

Partner

8/10

Excellent

02 Feb 2026

Cheryl

Room was very quiet but really needs to have the upholstery and the carpet cleaned and dings on wall and doors foxed

Self

6/10

Pleasant

01 Feb 2026

Nathan

The wallpaper was coming down in the restroom. We asked for extra pillows. Which was made available. However we did not notice untl the next morning, after sleeping on those pillows . One of them was severely molded. The only way I noticed it was the mold had bled thru the pillow case.

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

Rose

The staff I interacted with were pleasant and helpful. Initially they had me in a 2nd floor room, but accommodated my asking for a first floor due to problems I was having with my knee and back. The bed was comfortable and overall the room was nice except for the bathroom shower, it had mold growing in it. Breakfast the next morning was ok.

Leisure Family

8/10

Excellent

28 Nov 2025

Kristina

It was nice and quiet. We had to switch rooms due to an air conditioner leaking but it was handled quickly and smoothly.
No elevator working but it was ok for us.

Friends_and_family Family

6/10

Pleasant

11 Nov 2025

Robert

Room had bugs
running around when arrived I killed 3. The carpet was disgusting needs ro be repalced badly

Partner

4/10

Poor

10 Nov 2025

Cherwanda

The bathroom was unclean. I had to buy cleaning products to clean tub, hair was all over bathroom floor. Flies, a centipede and spiders were in the room. Cleaning crew never visited my room for fresh towels or to clean. Phone in the room ironically did not work to call the front desk. Would never stay at a Quality Inn ever again.

Leisure Family

8/10

Excellent

17 Oct 2025

Arlene

The room was very nice & spacious.
Great bed! We had a king room.
Breakfast was all carbs, but tasty

Leisure Partner

2/10

Poor

16 Oct 2025

AMANDA

Arrived at hotel, checked in, got to room and key wouldn't work. Went back to desk, lady told me I demagnetized it by holding it close to my phone. She reprogrammed same key. Got to door, kept it away from my phone, didn't work. Went back to desk, she reprogrammed new card and told me she would meet me at door. Third key didnt work with her trying, however the master key worked. She told us sorry, but there is nothing I can do, we have no other rooms and this isnt working. We were stuck 3 hrs away with no where to stay. She was rude, didnt attempt to call a manager or solve the problem. I do not recommend this hotel.

6/10

Pleasant

12 Oct 2025

Richard

Staff were very nice - from the desk clerk to the breakfast host. Location is next to a very good italian restaurant (Mousto’s).

Unfortunately, the shower in the room has mold in between the tiles on the floor.

For the breast, overall very good, except only one choice of meat - link sausage. Would have liked bacon too.

Leisure Family

10/10

Exceptional

10 Oct 2025

Lisa

Very inviting! Always love the waffles!

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Walter

The Staff for sure is what keeps me coming back! Plus the rooms are very clean!

Leisure Family

10/10

Exceptional

02 Oct 2025

Jonathan

Very nice staff

Leisure Self

6/10

Pleasant

25 Sep 2025

Shonda

The room was dirty . The beds were clean though so I didn’t complain. The staff was great though at desk and breakfast lady was nice . This was upstairs but I stayed a few weeks ago and the room was very clean but it was on bottom floor

Leisure Family_with_children

6/10

Pleasant

24 Sep 2025

Janice

Staff was friendly and rooms looked clean, but the whole place--lobby and room-- reeked of an odor that was very musty. It was so bad I had trouble sleeping as it sent my allegeries into overdrive.

Business

2/10

Poor

14 Sep 2025

Kimberly

Certainly! Here's a clearer and more professional rewrite of your message:

When we arrived at the property before the game. I was going to unload the car but I wasnt comfortable. We left and went to the game.
The property was not clean. We returned to the room around 11PM after the game, we found that it had not been cleaned properly. The bathroom was dirty, and the overall condition of the room was unacceptable. I didn't feel comfortable sleeping in the bed, even after spraying the sheets with Lysol. Because of this, we decided to leave at 1 AM. The experience was disappointing and made it impossible to enjoy.

Plus
The front desk staff was friendly and nice.

Leisure Family

2/10

Poor

02 Sep 2025

Lisa

The first room had bugs all in it and smelled like they tried to cover something up with some sort of deodorant that was so strong I started getting nauseous. The 2nd room they moved us to had blood stains all over the mattress cover. We didn’t stay and as we left they had a sewer company working on the room next door. Very disappointed. Should have read the reviews better.

Leisure Family

6/10

Pleasant

27 Aug 2025

Verified traveler

More fixes needed

Major water damage on ceiling and room smelled musty. There was also large stain on carpet. Could see updates to flooring in other areas but more updates needed. Breakfast was minimal; could use bread and pastry type items and more fruit choices.

Friends_and_family Family

6/10

Pleasant

22 Aug 2025

Frederick

Poor choice

Disappointed in the cleanliness & surrounding area

Self

10/10

Exceptional

27 Jul 2025

Nicholas

Nice place. Everything went as should and no hidden fees.

Family

10/10

Exceptional

25 Jul 2025

Daniel

The front desk staff was amazing. Went above and beyond. The room was clean, comfortable and spacious.

Business Self

4/10

Poor

20 Jul 2025

Nilesh

I need a refund my deposit

Family_with_children

2/10

Poor

17 Jul 2025

Tommie

Do not go

One of the beds stank like pee, and the shower was moldy. They had no clean towels. For over a hundred dollars, I'm furious.

Friends_and_family Family

4/10

Poor

16 Jul 2025

Abby

I've stayed at this property 1-2 times per year for the past few years for proximity to family when visiting. The latest stay was the last I will have unless a major renovation & change of owners occurs. I went through 3 rooms before finding one that didn't smell mildewy/musty. I was told that section of the building had sustained a water leak not long ago but had been fixed. The first room had a black tinge on the ceiling and overwhelming mildew smell. I went to the front desk and asked for another room. The clerk met me at the second room, which smelled equally as bad but lacked the black substance on the ceiling- also a no, we went on to the third room in a different part of the building. Room 3 was decently clean - it was being cleaned as we looked at the room to see if it was in better condition- with lots still missed from the 2 person cleaning team. Towels and washcloths were still very damp (way beyond humidity), appearing to not have been fully dried before returning them to a room. I returned with towels in tow to the front desk, to get dry towels. The clerk at the counter was helpful, polite and gracious- you could tell she was rather embarrassed for all the issues.

Leisure Self

8/10

Excellent

28 Jun 2025

Jessica

Would stay again

Check in was quick. Staff was friendly. Bed and room needed some upgrades. There was no fan in the bathroom to ventilate when taking a shower. Breakfast in the morning was actually pretty good. Waffles, eggs, sausage, biscuits and gravy, cereal, fruit, etc… it wasn’t too bad and I wouldn’t mind staying again.

Friends_and_family Family

6/10

Pleasant

25 Jun 2025

Shirley

Pool, entertainment for children, nice restaurant close, breakfast good. The hotel is very dated, but has some updates. Lots of outdoor bugs.

Business Partner

10/10

Exceptional

23 Jun 2025

Robert

Clean cool room

10/10

Exceptional

22 Jun 2025

Paul

As a frequent guest, we love this property! Check in was quick and Julia was amazing and thorough. Our room was clean, bed was comfortable. Whirlpool tub was clean and functional. Large shower was clean and water pressure was great! Despite having a lot of guests this weekend, it was quite in our room and A/C worked great! Breakfast options were plentiful with eggs, sausage, biscuits, gravy, waffle batter and irons, and cereals available, as well as juice and coffee options. Large open area to eat. The pool was clean and nice and enjoyed by many people. Roku television in the room allowed us to use our favorite streaming services. When we needed fresh towels, housekeeping was quick to drop them by. The only (minor) complaint would be the in-room phone would not ring to the front desk, but who doesn't have a cell phone these days? Not a major issue at all. We use this Quality Inn frequently as a little get-away from our three teenagers and we're always, always, always happy with the property and staff!!!!

Partner

6/10

Pleasant

21 Jun 2025

David

The elevator wasn't working which made it very hard on my wife up and down the stairs . The whole place just needed a remodel outside and in.

Leisure Family

10/10

Exceptional

20 Jun 2025

Lisa

Really liked the big jacuzzi tub

Business_and_leisure Self

8/10

Excellent

16 Jun 2025

Justin

Quite, clean, and good location.

Business Self

10/10

Exceptional

15 Jun 2025

Hollie Charlene

I love the hot tub in the room, 24 hour coffee service. The arcade is a nice touch. Staff was friendly. Bed was comfortable.

Leisure Family

8/10

Excellent

03 Jun 2025

Reginald

It was a relaxing very comfortable experience. I would definitely

4/10

Poor

03 Jun 2025

Lee

The room and breakfast was ok. The breakfast lady was friendly. The exterior was rough. Expedia wasn't honest in their dealings with us. We ended up paying one of the highest rates visible rather than any reduction. The hotel itself is scary and I suspect is used for nefarious dealings. I would never stay here again (shiver).

10/10

Exceptional

02 Jun 2025

Dawna

Repeat customer. Always satisfied.

Self

10/10

Exceptional

02 Jun 2025

Dawna

I have stayed at this hotel every few months for 3 yrs now. I will always come back.!

Self

10/10

Exceptional

31 May 2025

Jos

Nice employees

Leisure Family_with_children

10/10

Exceptional

30 May 2025

Megan

Cozy and clean! Super nice staff and big rooms!!

Leisure Family

6/10

Pleasant

25 May 2025

Jennifer

You definitely can tell new owners not kept up like it was 3 years ago people that worked there are very nice but left a day earlier then expected the birds in trees was very crazy had to be over 50 birds just pooping on the vehicles

Leisure Family

2/10

Poor

24 May 2025

Timothy

Leaky room, bad phone line, TERRIBLE HOTEL!!

We had a leak in our room. Looking at the ceiling you could tell it had been there. We changed hotels. We are STILL waiting for our refund, but Hotels.com cannot reach the hotel. When i call the hotel to reach the front desk, the phone just hangs up. The only positive was Julie, the clerk, was friendly and professional, and tried to help, but couldn't do anything without the managers approval. But she did get thru and assured us there would be no charge, and yo call Hotels.com for the refund. Still no refund 1 week later.

They gave us room 239 that violates the health code. We felt a puddle by the sink when we first got to the room and reported it. When we got back to the room, it was raining outside and there was a steady drip from the ceiling to the carpet.

We stayed at another hotel in town, which was great but more than our budget.

If you want to verify, please call the hotel. Good luck getting thru. It is a mismanaged dump. I am now pursuing every way i can to get a refund from Choice hotels. They say get it from Hotels.com, but Hotels.com says i can't get it unless the property manager approves it. Neither is taking responsibility and i am stuck in the endless loop. Hotels.com gets a 1 on this too for offering this dump and not backing their customers. This is the worst hotel experience I have ever had.

Friends_and_family Family

6/10

Pleasant

05 May 2025

Duke

Poor Stay in TN

Floor was very dirty and even had to throw away my wife's white socks. She talked to the manager about it. My feet were always black when I walked around barefoot. Lots of smells of cigarettes in our non smoking room. Bed was terrible (mattress was lumpy and sheets wouldn't stay on)

Friends_and_family Family

4/10

Poor

03 May 2025

Archie

Room smelled musty. Needs updating really bad. Small pillows. Crack in ceiling. Bed uncomfortable.

Friends_and_family Family

6/10

Pleasant

29 Apr 2025

David

It needed a lot of TLC. The room was clean enough, but the property was run down.

8/10

Excellent

29 Apr 2025

Terry

Quick Trip

I had to make an overnight trip to Union City and this Quality Inn more then satisfied my needs.

Self

4/10

Poor

25 Apr 2025

Lori

The good, the staff at check in was very nice. The room was clean.
The bad, there was no Internet in the room and the phone to call the front desk did not work.

Leisure Self

8/10

Excellent

18 Apr 2025

Dawna

Room couldve been cleaned a lil better. The basics were done but thats it.

Self

10/10

Exceptional

15 Apr 2025

Denise

It was ok. Breakfest was good. Needs a little up keep

Leisure Family

8/10

Excellent

02 Apr 2025

Verified traveler

We were returning guests, and ha

Partner

8/10

Excellent

29 Mar 2025

Eric

Nice location

10/10

Exceptional

27 Mar 2025

Kimberly

Everything was great. Great breakfast great staff great room

Leisure

2/10

Poor

14 Mar 2025

Frederick

Not Quality!!

Our room was not clean and the linens were less than fresh looking. Actually, the room was rather dated for the price.

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Jason

👍

Leisure Partner

2/10

Poor

09 Jan 2025

Melinda

Walked in ac was on it was 25 degrees outside. Gap under door allowed cold air to blow in. Half the lights worked. Ones that did flickered on and off. Room never warmed up to comfortable temp. Bedding very lightweight. Bed felt like you were going to roll off one side. Smoke detector was opened no batteries in it. Reported it but they didnt do anything about it. When checking in employee seemed annoyed about having to check us in. Check out employee was very friendly.

Business Partner

10/10

Exceptional

02 Dec 2024

Jeremy

Nice clean room, friendly service and a great price

Friends_and_family Family

2/10

Poor

24 Nov 2024

Verified traveler

Pictures are not actual. Will never stay here

My daughter and I checked in late around 9:30pm. The front desk was slow and not welcoming. We were told the room is around the back. It was extremely hard to find the room numbers at night as they were only identified on next to the door which required pulling into buildings to check rooms. There were guests hanging around outside the rooms and not enough parking. I opened the room and the pictures did not look anything like the pictures posted online. We did not feel safe with the people hanging around and the overall feel of the hotel. I left without staying due to this

Friends_and_family Family

8/10

Excellent

19 Nov 2024

Chris

Nice place to stay, nothing fancy but was a more modern hotel, will be staying again

Self

6/10

Pleasant

27 Oct 2024

Dale

I got sleep.

Leisure Friends

10/10

Exceptional

23 Oct 2024

Sheila

Everything was very good!!!

Leisure Family_with_children

8/10

Excellent

20 Oct 2024

Kimberly

Loved our stay ❤️ can't wait to do it again

Business_and_leisure Family

8/10

Excellent

14 Oct 2024

donald

Good

Ok, The hotel was quiet, room and bathroom spacious and the breakfast was 1st rate. The downsides are that the doors are outside, we had trouble with the reservation and the pool and hot tub were seasonal and closed. Overall a good experience and well worth the money.

Partner

4/10

Poor

10 Oct 2024

Thomas

There was no cell service at my room location. The bed was not comfortable. I wasn't aware all rooms had outside entrances. Higher noise levels due to the outside entry doors.

10/10

Exceptional

15 Sep 2024

John

Nice restaurant next door. Undated rooms. Friendly staff.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Cornelius

comfprtable

The room was excellent. The breakfast was very good, lot of food. the staff for most part was friendly

Friends_and_family Friends

2/10

Poor

03 Sep 2024

Sherry

I was fooled by the high rating on 3rd party site! The hotel needed many repairs , the room had a sour smell and as we laid down a “bug” came crawling toward our heads in the bed!! At 11pm we packed up and moved to another hotel. I would avoid this place!!!

Partner

6/10

Pleasant

01 Sep 2024

ERICA

I stay at this property at least two times a month as I travel for work. This particular when I walked into my room, there was a death moth in the center of the floor. That was no big deal but as I continued to walk in I encountered a pretty good sized spider. I'm not afraid of bugs and insects but I don't want to live with them in my space. I killed the spider and moved the rest of my stuff in without issue. As I'm cleaning my room to my liking I saw another spider in the shower. I thought it was dead but found out the next morning that it was in fact alive because it moved as I was getting in the shower. Again I killed it and moved about my morning. I didn't encounter anything else on this trip.

I will more than likely stay here again.

Business

10/10

Exceptional

18 Aug 2024

Kenneth

Had a nice evening with wife .very clean rooms excellent staff and parking right in front of room. Pool was very clear

Leisure Partner

6/10

Pleasant

04 Aug 2024

Verified traveler

Will not stay again.

Waited way too long up front before someone come to wait on me. They charged my card for more money AFTER we checked out. Room smelled musty. Won’t stay here again.

Friends_and_family Family

10/10

Exceptional

02 Aug 2024

Adam

Had a wonderful stay! Clean, friendly and had everything we needed. I highly recommend!

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Hollie Charlene

A great experience