Name: Hampton Inn Alexander City
Address: 1551 Elkahatchee Road, Alexander City, 35010, US

6/10

Pleasant

05 Jul 2026

Charles

AC was not working in the lobby and halls , the keys did not work for the exterior doors, initially they could only give one room key \" we are low on room keys \"
So I found the quality low compared to what I am used to at most Hampton Inns.
The staff were trying to do their best it seemed so I think things were outside their control

Friends_and_family Family

8/10

Excellent

16 May 2026

Alice

This is an older property. Checked in, only one key worked. Went downstairs and clerk seemed annoyed. Hey we didn’t make the keys.
Room was clean. Bed was comfortable.
Security door was left open with a rock.
No gift upon arrival even though I am a Hilton Honors member. Breakfast was not great.
Scones on first day were underbaked.
Second day they were better.
Area around hotel seemed safe.
I aaa adon’t like them typing in my home address when the billing goes to my PO Box.
Price was on the higher side for this hotel.

Partner

10/10

Exceptional

15 May 2026

Chuck

Very nice.

Family

4/10

Poor

01 May 2026

James

The room smelled awful. Made me have an asthma attack! The breakfast was not at all continental. Very disappointing trip!

2/10

Poor

15 Apr 2026

Christopher

Well the property overbooked, and refused to give me my reservation and turned me away. An hour later, after driving around town in circles with no where to stay, after coming back was I given my rooms.

10/10

Exceptional

04 Mar 2026

George

Helpful staff

2/10

Poor

25 Feb 2026

Pamela

I recently stayed at Hampton Inn Alexander City property is infested with lady bug in the rooms. There was also no hot water during my weekend stay. My room also had no phone service. Others in my party experience the same issues. I did speak with the front desk which didn’t provide any solutions to the issues. They stated they were booked and couldn’t offer a different room. This property needs a major renovation. This is the most disappointing Hilton stay!

Friends

10/10

Exceptional

19 Feb 2026

Hollye

Greeted upon arrival. Breakfast was an offering of make your own waffles (2 flavors), omelet, sausage, cold and hot cereal, muffins, and juices

Self

8/10

Excellent

16 Feb 2026

Heather

Breakfast was just Ok. This night the hot water was not working so could not take a shower. Room was nice though

Leisure Partner

4/10

Poor

15 Feb 2026

Billy

Room was clean. Staff was nice! Hotel had no hot water so cold shower it was..contacted the front desk about the issue thinking maybe was just my room…turns out it was the whole hotel and management was aware of the issue and hadn’t fixed the problem(yet still renting rooms)

2/10

Poor

30 Dec 2025

Leon

Manager was rude. Left my door ajar after checking on flooded carpet from window ac/ heater unit

10/10

Exceptional

23 Dec 2025

Delilah

Very clean! Great customer service

10/10

Exceptional

16 Dec 2025

Gary

clean

6/10

Pleasant

03 Dec 2025

Marcie

Well lit parking area. Vending machines available.

10/10

Exceptional

28 Nov 2025

Dot

Our room was very clean. We had everything that we could possibly need. Every employee was friendly and helpful!

Partner

10/10

Exceptional

08 Nov 2025

Selena

Nice professional staff and a good clean room. Breakfast was good as well. Would stay here again.

Leisure Family

8/10

Excellent

26 Oct 2025

Bruce

Thermostat on wall was confusing to switch from heat to cool so I used the unit itself to control the temperature cause it had a thermostat as well. The toilet tank water continuously ran, but I reported it to be fixed. Overall nice stay.

Business_and_leisure Family

10/10

Exceptional

17 Oct 2025

Deborah

Friendliest staff anywhere

Leisure Partner

8/10

Excellent

13 Oct 2025

David E Lucas

Nice rooms , updated modern property, plenty of parking , convenient to everything in Alexander City

Business_and_leisure Self

6/10

Pleasant

23 Sep 2025

Brad

Hotel room had splatters on several walls in the room; one of the shower doors in the bathroom fell completely off the track. Bathroom shower doors looked dirty as did the grout on the bathroom floor. Way overpriced for what we got. Another unit had a dog that was barking outside before 6 a.m. and was barking again when they brought it back into their room.

8/10

Excellent

08 Sep 2025

William

My boss had rental a lake house for his family and asked my husband and I to join them for Labor Day weekend at Lake Martin. He rented this hotel due to its very convenient location to the house (10min). The hotel was fine. It’s a bit older but clean and the A/C was terrific after a long hot day on the lake. We only ate the free breakfast the last day as we went over to my bosses Lakehouse to eat breakfast every morning. On the last day we grabbed breakfast and it was good. It was also nice to have grab and go bags to take with us for our trip back home. They had a bottle of water, an apple, a bagel, a napkin, and some jelly and peanut butter in each bag. They seemed a bit stingy with the towels in the room, wish we didn’t have to ask for more everyday. They only were servicing rooms every other day so on our Sunday-Wednesday stay we didn’t get service at all (which seems like we should have gotten serviced on Tuesday since we checked in on Sunday and checked out on Wednesday morning). Overall I would stay here again due to the cleanliness and the convenience to the Lake and local places.

Business_and_leisure Family

8/10

Excellent

16 Apr 2025

Lois

The Hampton Inn was very clean and neat with a wonderful variety at their breakfast option.
There was a problem when we checked in and 2 credit cards were charged instead of one. Monique was very professional and, hopefully one of the cards will be refunded.

Leisure Family

10/10

Exceptional

13 Apr 2025

Lywana

Clean and comfortable

Traveling for wedding. Rachel was phenomenal! She was able to get us checked in and in our room with efficiency and a smile. Room was clean and super roomy. We had a room with king bed. Room had fridge and microwave. A little dated but clean and comfortable.

Partner

4/10

Poor

14 Mar 2025

Jason

R fgk

8/10

Excellent

13 Mar 2025

Tatyanna

Everything was great for my first time staying here , had one small problem and it was resolved very quickly. Would definitely stay here again

Business Family_with_children

4/10

Poor

23 Feb 2025

Todd

Something was wrong with the room heat and the room was extremely hot

10/10

Exceptional

01 Feb 2025

Edgar

Nice and quiet

Leisure Family

10/10

Exceptional

06 Dec 2024

James

All is fine but I do not underestimate hotel rooms now. Lighting is so sparse. Ridiculous. The bath has one light and it is not even over the sink and mirror.

Leisure Family

10/10

Exceptional

21 Nov 2024

Nathan

N/A

Leisure Self

6/10

Pleasant

11 Nov 2024

Robert

No Ice machines working in entire Hotel!

Staff was very friendly and helpful. Facility very clean. Breakfast area exceptionally clean. However, my main complaint was none of the ice machines worked in the building. NO ICE!!! Breakfast bar apples were old and there was nothing but whole milk available. No skim or low fat.

Partner

8/10

Excellent

07 Nov 2024

Scott

We’ve stay there before and the experience was better this time. The guy working the check in was extremely helpful and nice; you could tell he took pride in his job. He also was accommodating to get us in a room earlier than check, which was nice since we had been up for 30 hours. We will stay there again if we travel to that area.

Leisure Family

8/10

Excellent

08 Oct 2024

Bryan

Loved the breakfast!

Leisure Family

10/10

Exceptional

07 Oct 2024

Steve

Talladega weekend

The room was very clean and comfortable. The service was amazing. Breakfast was good. Would definitely recommend!!

8/10

Excellent

07 Oct 2024

Purnell

The employees were very nice and helpful

Business_and_leisure

4/10

Poor

07 Oct 2024

Patrick

Alabama without air conditioning feels like h*ll

The first room we were in had a broken AC that the employees knew about and warned us might not work with a view of dumpsters full of old mattresses. The second night was a lot better because the air was working. The employees especially Megan were awesome and tried to help as much as possible but overall the hotel was rubbish. Went outside a few times and the card access to get back in was “iffy” at best on everything except the main door. Overall 1 out of 10 would not recommend.

Friends_and_family Family

2/10

Poor

03 Oct 2024

Valerie

The hotel was being remodeled. The room had just been completed but there was mold at the bottom of the shower. The room was otherwise clean.

Staff at the hotel was combative and aggressive. We requested both extra pillows and towels and was told they don’t have any. Front desk staff and my partner had a confrontation and then we were charged our deposit for damaging towels. Retaliation?

We did submit a formal complaint.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Lisa

Recommend!

Very clean, desk associates friendly and helpful.

Friends_and_family Family

8/10

Excellent

07 Aug 2024

Annie

Reunion

The trip was wonderful, stay here every year. The stsff is very nice but this year
there was no refrigerator in the room. I had wsited too lTe and took a king only rather than my customary queen. Online the price was same and in no way could l imagine there there woukd not be a frig. No acvomodations could be made. New Holiday inn coming acrosd the street. Hampton needs to gear up... people going to Lake Martin with families will want what
the competition has.

Friends_and_family Family

10/10

Exceptional

27 Jul 2024

ElizaBeth

Thumbs up!

Great staff and service!

Partner

6/10

Pleasant

21 Jul 2024

Cono

The Shower door was broken, and the bed was not comfortable.

Leisure Family

4/10

Poor

01 Jul 2024

Tara

The pool was covered in June with near 100 degree temperatures. Room had no mini fridge.

8/10

Excellent

29 Jun 2024

Verified traveler

One night

Room was very clean - fridge could have worked better and the hallway was very warm. Breakfast was enough and I made do with what they had

Friends_and_family Family

4/10

Poor

25 Jun 2024

Candice

Pool closed. Remodeling and clutter everywhere. Horrible front desk customer service.

Leisure Family_with_children

6/10

Pleasant

23 Jun 2024

SUSAN

Hampton in Disappointment

We were there for a softball tournament. They seemed under staffed and they had construction during our stay. The pool was closed, they were short with towels, no in room frig or microwave. In our room when the air kicked on it was so loud you could not hear the tv. The room was in the process of updating but seemed not to be finished. The shower was still old and the shower head only had one setting. The shower door was old and unclean. We picked the hotel because it was closed to the ball field. They did not have enough staff to keep up with breakfast for all the softball players either. They knew they were sold out too…..We wanted it to feel like a mini vacation but that was not the case with all the issues. Disappointed.

Friends_and_family Family

4/10

Poor

17 Jun 2024

michael

No refrigerator or microwave and pool was closed. Extremely over priced and super 8 has more amenities

Partner

8/10

Excellent

09 Jun 2024

Donald

No fridge

It was good. Friendly, excellent breakfast . Remodeling our floor and rooms. Only problem was no refrigerator.

Friends_and_family Family

2/10

Poor

08 Jun 2024

Rebecca

The hotel is being renovated. Our room had holes in the walls, shower faucet would not work. We checked in late and front desk staff would not change our room because we booked through Expedia. Totally unprofessional and I would never recommend to anyone. Breakfast was fair, with a few items. Ice machine only worked on one floor. Mostly Black staff who did not care at all about the comforts of non-black guests. No doubt a nightmare experience!

Leisure Family

6/10

Pleasant

17 May 2024

Verified traveler

Disappointed

3rd floor under construction so extra noise, construction workers using only elevator, drinking and smoking near exit door side property. Other side entrance door not working. We love Hampton Inns but feel like when it is the most expensive property in Town, should lower prices when this is going in. Total for o e night on the road - 191 plus two little dogs bumped it up to 291.00. Never write reviews but will not be staying here again

Partner

6/10

Pleasant

05 May 2024

Lisa

Needs to be cleaned, carpet was stick, hair in the bathroom.

Leisure Family

4/10

Poor

05 May 2024

Michael

Upon entering our king room on arrival, the room temp was 82 degrees and the air conditioning was on and it sounded like a jet plane taking off. There were also stains on the bench in front of the bed. We called the office about changing rooms. After being on hold for 10 minutes we hung up and called again. They finally moved us into a queen room. It was partially better but there was something sticky all over the bathroom floor and the toilet was not flushed. There was dust all over the towel shelf under the bathroom sink and stains on the walls and pictures. The mattress that I slept on had a lump in the middle. Overall I was highly disappointed with the stay. It was by far the worst Hampton Inn that we have ever stayed in. We will not be back.

Leisure Family

6/10

Pleasant

18 Mar 2024

Michael

The staff were very friendly. The rooms had dirty socks left in the room. The toilet was running when we walked into the room the first time. Spots were all over the walls. The carpet stuck to our feet! Like slimy carpet! Wasn’t a great feel! Had to wear socks the entire time so I didn’t get creeped out!

Leisure Family_with_children

10/10

Exceptional

15 Mar 2024

Kim

Great hotel

Great experience. Place was clean and quiet and breakfast was awesome.

Partner

6/10

Pleasant

05 Jan 2024

Lynne

This hotel needs attention. Strong cleaning fluid smells. Dirty floors and carpet. The light by the bed didn’t work because the cord couldn’t reach the electrical socket?!? The vending machines were broken. The room shades were broken. The place needs a staff that cares.

Partner

10/10

Exceptional

24 Dec 2023

Samantha

Staff was super friendly and accommodating! Pet friendly services.. my doggy felt welcomed too.

Leisure Pet

10/10

Exceptional

11 Dec 2023

Carter

The only thing I didn’t like is the refrigerator making a noise all night long. I checked to make sure it was closed properly and it was.

10/10

Exceptional

08 Dec 2023

Charles

Nice,clean stay. Friendly staff!

Business Family

6/10

Pleasant

17 Sep 2023

Kevin

Needs some updating.

Doable for one night stays. Beds are hard, rooms have very little lighting. Needs to be updated throughout. No snack station or newer amenities.

Business

4/10

Poor

12 Sep 2023

nancy

newly painted rooms smelled terrible

10/10

Exceptional

10 Sep 2023

Alan

Overnight on the way to the beach

Our family stopped in for an overnight stay on the way to the beach. The staff was excellent ,cleanliness was top notch ,the breakfast selection was perfect. Stop in you’ll love it.

Friends_and_family Family

4/10

Poor

28 Aug 2023

Ernestine

Staff was great!
I had two beds and one of them had BED BUGS!!!
Oh my gosh!!! Crawling on me and biting me!
I PAID $150 A NIGHT FOR THIS!!!
I COULD HAVE PAID $68 A NIGHT NEXT
DOOR AT DAYS INN
The area where the ice machine was located had
ceiling panels that fell due to some sort of leak.
On my first day there the ice machine didn't even have any ice. I stayed on the first floor.

Self

10/10

Exceptional

27 Jul 2023

Ron

Room was very clean and odor free. Nice A/C and the staff was very friendly.

6/10

Pleasant

31 May 2023

Lona

Overnight stay in Alexander city

The first room assigned was not clean, the girl had to go check & she saw the bathroom & bedroom dirty. She assigned us to another room & it was clean. There was a water bug in the middle of the night that crawled out. The breakfast bar was ok. I am used to the normal selection at the other Hampton inns, they just had the bare minimum. We will try it again sometime to give them the benefit of the doubt. The price was double all the other hotels. So when you pay almost 200 instead of 100 you expect to get a little better than the other hotels.

Friends_and_family Family

4/10

Poor

15 May 2023

LaBarron

Need renovations

Leisure Family

10/10

Exceptional

23 Apr 2023

Jeff

propertywas clean and stff veey accomodating.

Business Self

8/10

Excellent

19 Mar 2023

Sharon

The only problems i had were with check in on Friday March 17th. The lady that checked us in was rude, accused me of snatching my license or credit card from her hand. She couldn't read the zip code on my license and asked me for my phone number 4 times because she couldn't enter it correctly. Then she asked for a credit card and i told her the room was already paid for. The money came out if my account. I think her name was something like Sandra or Sendreka. She was a heavy set woman, black with green lipstick and almost bald head. Other guest had the similar problems with her.

Leisure Family

8/10

Excellent

08 Jan 2023

Lakisha

Clean room excellent customer service

Friends_and_family Family

8/10

Excellent

02 Jan 2023

Verified traveler

Bed was comfortable and room was clean

Self

8/10

Excellent

24 Dec 2022

Wendy

The GM was great. Simple check-in and waived the smoking deposit. Room was nice. My only complaints were that the sliding door on the shower needs to be replaced and the hearing unit won't get very warm.

Leisure Family

8/10

Excellent

12 Dec 2022

Jane

There were no problems at this hotel, which was very pleasing. The only improvement I could suggest is checking for floor cleanliness around and in elevators. Our stay was wonderful!

Leisure Partner

4/10

Poor

19 Nov 2022

George

Room 320 had a large taping issue in the ceiling that needed repaired. Ice machine on 4th floor was broken.

Originally assigned to room 210. Walked into room, a complete mess. Looked like a party room.

Leisure Family

2/10

Poor

07 Nov 2022

Lawson

Most staff was rude. When house keeping finally occurred, the cover up spray was excessive causing breathing problems. So bad had to check out and drive home on Thursday night. My own luggage had to be placed in the trunk because it was sprayed down so much.

Business

8/10

Excellent

08 Oct 2022

Heather

Very nice staff. Roomed seemed to be clean however we did find dirty clothes under the bed when we was heading out making sure we had everything. Waffle maker was broke for breakfast but all in all not bad place to stay

Leisure Family

10/10

Exceptional

04 Oct 2022

Michael

Needs a hot tub

Leisure Family

10/10

Exceptional

16 Aug 2022

Marilyn

Great stay

Great stay, staff were professional and nice!

Business

8/10

Excellent

15 Aug 2022

Carl

Not a bad place to stay

Could have had a better breakfast selection. The hours posted for the pool are incorrect. The hotel is clean and the staff are pleasant to deal with. I would stay again.

Friends_and_family Family

10/10

Exceptional

01 Aug 2022

linda

Second time to stay here. All was good

Partner

10/10

Exceptional

04 Jul 2022

Rita

Hampton Inn was in like new condition, very clean, great free breakfast, extremely courteous staff.

Leisure Partner

6/10

Pleasant

29 Jun 2022

RENEE

In the middle of some DESPERATELY needed work. Lady at counter didn't even greet us. The hotel is totally run down.

Business

10/10

Exceptional

29 May 2022

linda

Great

We had a great time. Comforter on beds were awesome

Friends_and_family Family

8/10

Excellent

26 May 2022

Kevin

Nice hotel for the price, convenient location in Alexander City.

Leisure Family

10/10

Exceptional

06 May 2022

Gloria

Great stay with wonderful service!!

Business_and_leisure Family

10/10

Exceptional

29 Apr 2022

William

Room was clean. Will stay again in future

Leisure Family

10/10

Exceptional

31 Mar 2022

Rebecca

my room was very clean and nice...staff was friendly as well.

Business Self

10/10

Exceptional

27 Mar 2022

Donald

Nice & clean. Very comfortable bed!

Partner

8/10

Excellent

27 Mar 2022

Todd

The room was nice and the breakfast was as well. The deadbolt to my room wouldn’t lock and the ice machine on my floor didn’t work but overall I would stay here again

Leisure Family

8/10

Excellent

14 Mar 2022

Diane

Great stay just didn’t know there wouldn’t be a small frig and microwave in room.

Friends_and_family Family

10/10

Exceptional

10 Mar 2022

Jeff

King Alexander City

Alexander City is not too far from some resort areas in Dadeville Alabama. Plenty of restaurants classic in an out kind of hotel for a decent breakfast for free on my dad

Business

6/10

Pleasant

06 Mar 2022

Irene

Everything was good once I got checked in. Couldn’t get anyone to come to the front desk. I could hear voices in the back but when I called out (multiple times), no one responded. Even kept going in and out the door in case there was an alert in the back. Finally someone from housekeeping walked up and went to the back and got someone. Who came off as inconvenienced.

Leisure Self

10/10

Exceptional

17 Feb 2022

Verified traveler

aj

Clean and quiet place to stay.

Partner

8/10

Excellent

30 Dec 2021

johnathan

It was an enjoyable stay, I'll certainly use again.

Leisure Family_with_children

8/10

Excellent

02 Dec 2021

James

Staff were great. Room was clean. Parking was easy. Good value for the night. All I would ask is to see if you can get those drink machines working. Otherwise I was really happy with the place and I’d stay there again

Leisure Family

6/10

Pleasant

29 Nov 2021

Jeffrey

Big crack in shower wall room 114

Leisure Partner

10/10

Exceptional

18 Nov 2021

Marvin

The staff was wonderful, friendly, and very helpful, especially Rosie!!

Family

10/10

Exceptional

31 Oct 2021

STEVEN DOUGLAS

Very nice lady at the front desk.

Leisure Family

8/10

Excellent

22 Oct 2021

Joshua

If you are needing to spend a few nights at hotel, this hotel is nice and convenient. Rooms could use a little updating and new paint as the room appeared to have had stuff thrown all of the walls. Overall, I would definitely stay at this property again, if ever in town.

Leisure Partner

4/10

Poor

21 Oct 2021

Aimana

Room was supposed to have a mini fridge and a microwave but it did not.

Leisure Family

10/10

Exceptional

16 Oct 2021

Joel

Very convenient location and was a very quiet place. The staff was very friendly and helpful. The food was adequatte for breakfast.