Hampton Inn by Hilton Fort Saskatchewan

10/10

Exceptional

19 Apr 2026

Carole

Yrs

Self

8/10

Excellent

11 Apr 2026

Robyn

Clean

4/10

Poor

01 Apr 2026

Sally

Breakfast was fresh parking was good

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Dick and Marj

Staff was very kind, repairs being done to ice room on 3rd floor. Enjoyed our talk with Bennett this morning.😀

Family

10/10

Exceptional

09 Mar 2026

Stacey

Friendly and supportive staff

Self

6/10

Pleasant

07 Mar 2026

Trevor

The hallways looked nice, and then we entered our room and it did not make a good impression. The first thing we see stepping in is the joint where the tile meets the carpet,
the entire edge is frayed, poor maintenance.

10/10

Exceptional

05 Mar 2026

Kelly

Front desk staff super friendly, very decent breakfast, always clean and I stay frequently.

Self

4/10

Poor

23 Feb 2026

Trevor

They charged me more than they should have, then they doublecharged my room. I havent heard anything back from them yet. They need to fix it

8/10

Excellent

21 Feb 2026

Cristyn

The hotel is not new. It's in good conditions overall. The rooms are clean and comfortable. Good service from front desk people. I really can't complain about anything. Great location as well, you have everything close by.

Family_with_children

10/10

Exceptional

16 Feb 2026

Brent

Place was great and hot breakfast was a great bonus

Business Self

10/10

Exceptional

13 Feb 2026

DIANE

The staff and manager were absolutely wonderful. I am at 70 six-year-old woman, and the manager made me feel very welcome, and she helped me out with my luggage.. She was very positive and made me feel very welcomed.

Business_and_leisure

10/10

Exceptional

04 Feb 2026

Niamh

Clean, good value, access to gym, helpful staff

Business Friends

8/10

Excellent

29 Jan 2026

Prabal

Had a quick family trip and enjoyed our stay. The staff were wonderful, the breakfast was decent, and having onsite parking was very convenient. There were also several nearby dining options within walking distance.

Family

8/10

Excellent

25 Jan 2026

Karen

The room was far from spotless
Everything was covered in dust and my kids found a false eyelash on their bed, the staff however were wonderful

Leisure Family

8/10

Excellent

23 Jan 2026

Dauda

It was okay

10/10

Exceptional

18 Jan 2026

Chad

Hotel was a regular hotel, but the hotel
Was pet friendly and the elevator had a bad Oder of pet urine

Leisure Family

8/10

Excellent

17 Jan 2026

Adele Marie

Courteous clerk at front desk. Unfortunately, teenagers on our floor were quite noisy! We had to call front desk to stop the disruption.

Leisure Partner

8/10

Excellent

01 Jan 2026

Krista

Clean, efficient and a decent breakfast!

Leisure Family

2/10

Poor

28 Dec 2025

Syed

Very bad

8/10

Excellent

20 Dec 2025

Steven

Clean and quiet

10/10

Exceptional

12 Dec 2025

Doraine

Room was so peaceful and comfortable. The bed was great but the sheets were badly stained. The chairs in the room were excellent and comfortable even for us plus sized individuals.

Self

10/10

Exceptional

03 Dec 2025

Gufran

Clean

2/10

Poor

17 Nov 2025

Melissa

The first room we got checked into

10/10

Exceptional

17 Nov 2025

Kelly

It was comfortable. Was sad for the pet fee,

8/10

Excellent

14 Nov 2025

Robb

A little disappointed about the pool not being in service. Other than that excellent place

Business Self

10/10

Exceptional

08 Nov 2025

Michael

Front desk staff was very friendly and helpful. Room was very clean and comfortable. Breakfast was very tasty with a large variety of choices. Overall experience was excellent.

Business Self

10/10

Exceptional

03 Nov 2025

Ray

Clean and spacious room. We’ll be back!!

Partner

4/10

Poor

28 Oct 2025

Cherity

The staff are friendly and the room was clean, but the room was in terrible condition. There was an enormous rip in one of the sheer curtains, the remote had some kind of stickers stuck to the back of it, and the furniture was badly damaged. Also, when I arrived to check in quite late at night there was no one at the front desk. I checked in the back, tried calling out, and calling the hotel phone number, but no luck. I had confirmed before my flight that they had 24 hour front desk service. I waited so long that I was starting to worry the front desk person had been injured or fallen ill somewhere and was looking up the number for other nearby hotels in the same chain that I could reach out to for help, when the desk attendant came wandering up and said there was an issue with a hair dryer in one of the rooms that they had been dealing with. Very frustrating.

4/10

Poor

23 Oct 2025

Siavash

Shower has no flow, get new shower heads.
Went to grab hot water, and there was coffee grind in it. Wifi sucked. It was super slow to the point where you couldn’t send an email. Hotel is very old and not cared after.

Business

2/10

Poor

22 Sep 2025

Lacey

The room wasn't cleans. Hair all over the bathroom shower, make you wonder what else they didn't clean.

Business Family

6/10

Pleasant

22 Sep 2025

Raymond

Disappointed frequent Hampton Inn customer

The hotel is dated and there is an awful in the elevators and hallway.
It needs serious deep cleaning.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Ryan

Tidy, quiet and the staff were very friendly and welcoming!

Leisure Pet

4/10

Poor

29 Aug 2025

Md zahidur

The lady at the front desk was rude and wouldn't do me a favour and let me charge my phone. I couldn't do it in my room because there were no outlets that took my charger.

Business_and_leisure Family

10/10

Exceptional

26 Aug 2025

alana

Easy to access, walking distance to amenities. Clean rooms, friendly staff and a great breakfast

Leisure Family

4/10

Poor

23 Aug 2025

Nesta

No WIFI
They said that it would be working by midnight, but it was not
Offered a discount but we did not get

2/10

Poor

20 Aug 2025

Tober Nikol

It was the most unpleasant stay I have ever had. My first room was dirty with dog hair, dirty face towel and bugs, second room was a bit better but needed a clean and repairs to things like no toilet paper holder. The stairwell was filthy and the garbage bin was overflowing with so much garbage that it was completely unsanitary. I emailed the manager of the hotel with pictures and never heard a word back. Very dissatisfied and completely disappointed in the management not addressing my concerns.

Business_and_leisure Partner

10/10

Exceptional

18 Aug 2025

Mounir

Great

4/10

Poor

17 Aug 2025

Shane

Area around hotel was good.

Leisure Family

4/10

Poor

14 Aug 2025

Jason

Disappointing at best

The bed looked like it had been slept in and just straightened up. The dumpsters outside were overflowing with garbage as well around all the doors. The hotels pool was not working and the AC in the room did not work!

Business

4/10

Poor

13 Aug 2025

David

wasn't operating. The wifi wasn't working. So after a few days we left

Leisure Family_with_children

2/10

Poor

10 Aug 2025

Verified traveler

Not great at all

Poor breakfast - not too many choices, plastic eggs, beans and fake sausage. That's the whole hot breakfast. Lots of smokers outside, dirty carpets throughout the hotel, disgusting small smell everywhere. Some weird living arrangements for people in the hotel...

Great staff though.

Most of the hotels post covid have been lackluster, but the tops it. Don't be fooled by Hilton label. Pay extra $10 to stay at Wingate right next to this.

Self

8/10

Excellent

10 Aug 2025

Douglas

Overall very good. Staff were excellent. Room was very clean. Some smoke/garbage/food smells in elevator. Elevator felt like needed a carpet clean. Garbage bin in car park was over spilling

Leisure Self

4/10

Poor

10 Aug 2025

Nikita

Would not recommend. Ratings do not reflect condition of this hotel. Very unclean rooms, had to ask for room amenities, garbages were emptied but that was it.

Leisure Family_with_children

8/10

Excellent

04 Aug 2025

Ian

Staff was great. Kind and very accommodating

Leisure Partner

8/10

Excellent

22 Jul 2025

Xu

Not a Hampton standard…

Had higher expectations for a Hampton…however, this one is below average…breakfast is not good either and closes at 9 am…

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Chantelle

Great stay

Business Self

10/10

Exceptional

22 Jul 2025

Michelle

Staff were pleasant and friendly. Very helpful and accommodating

Leisure Pet

4/10

Poor

20 Jul 2025

Jeff

Disorganized check in. Rooms were dusty and not thoroughly cleaned. Many other hotel guests just hang out by the front door in lawn chairs smoking cigarettes all day and all night

Leisure Family

8/10

Excellent

20 Jul 2025

Linda

Great breakfast with many options provided. Carpet in elevators needed daily vacuuming. Very friendly staff at check in desk.

Leisure

10/10

Exceptional

07 Jul 2025

George

Good value accommodation. Met our needs. Good location. Easy access.

Partner

6/10

Pleasant

07 Jul 2025

Trisha

The pool was closed for maintenance. In the original search it indicates pool but once you book you get a message saying the pool is closed for maintenance. It would be better to have this indicated on the original search!

Leisure Family

8/10

Excellent

16 Jun 2025

Dallas

Very quiet, good location

Friends_and_family Family

2/10

Poor

13 Jun 2025

Andrea

Place has no bathroom mirror. Dog found weird gummy on floor, which I thankfully got out of his mouth. Lampshade on upside down. Carpet is terrible.

Leisure Family

6/10

Pleasant

13 Jun 2025

Samantha

The pool is out of order. This was not mentioned at time of booking, or at check in

Business_and_leisure Family

10/10

Exceptional

05 Jun 2025

Rowan

Overall stay was comfortable and quiet / the downside was the swimming pool was closed for maintenance.

Leisure Family

10/10

Exceptional

03 Jun 2025

Kristopher

I forgot a toothbrush and they did not have any to give at the front desk. Also no bottle openers. Other than that no issues. Room was nice and clean.

Leisure Self

4/10

Poor

21 May 2025

Celeste

The parking lot is littered with garbage all the way around the entire property. The pool was out of order. There was no house cleaning in our room for the 6 days we were there. I had to go search for our own clean towels and toilet paper. On the 4th day I finally sealed the bathroom vent with a plastic bag and tape to prevent cigarette and Marajuana smoke from fuming us out of our room!

Business Family

4/10

Poor

18 May 2025

Chris

The food was ok. The room was dirty not vacuumed well. The pool was not working, the only working ice machine was the main floor, only one working elevator. General cleanliness was not nice. Garbage and such

Leisure Family

2/10

Poor

12 May 2025

Fawn

Terrible quality for the price they charged. I’d like a refund. Missing light bulbs, sticky floor, bathroom tap broken, loose toilet seat, tv remote didn’t work, ice machines out of order, elevator out of order, light bulbs in elevator didn’t work, pool out of order. Terrible experience.

Leisure Family

6/10

Pleasant

25 Apr 2025

Anil

Its a decent hotel with good front office staff. However, the wifi is not very good and needs a definite upgrade.

4/10

Poor

19 Apr 2025

Brent

Deceptive practices. Their pool is closed, which in itself is fine, but they bury the information in the listing as to not make it obvious. Went as part of large group for a funeral, and NO accommodations made. The room itself was fine, but overall negative experience made by the dismissive staff.

Leisure Family_with_children

6/10

Pleasant

30 Mar 2025

Megan

The hotel was ok. Staff was great! Pool was shut down and emptied, elevator flickered like a horror film, and the parking lot was not plowed after recent snow storm. Great breakfast and very clean rooms though!

10/10

Exceptional

16 Feb 2025

Melissa

they were very accommodating - i had to check in early and the room wasn’t ready so they kept my luggage and put in my room when it was ready as i had to head out to a meeting

Business Partner

10/10

Exceptional

15 Feb 2025

Facundo

.

Business

10/10

Exceptional

24 Dec 2024

Chantelle

Good hotel

Business

10/10

Exceptional

23 Nov 2024

David J

Breakfast

The only complaint, I have about this hotel is the hours for breakfast. They stop serving breakfast at 09:00am, while most hotels continue to serve breakfast until 11:00 am.

Friends_and_family Family

6/10

Pleasant

10 Nov 2024

Josh

Elevators stinks like urine

Both elevators smelled like urine to me, so I’m not staying there tonight. I am at a Marriot in Edmonton which is much better.

House keeping couldn’t replenish toilet paper/kleenex during the 2 night stay. I left the box on the sink counter for them to notice. They only discarded the box, didn’t put a new one. Old one had 2 sheets in it.

The bed was very comfortable though, the room was good. No complaints on the room

Business

4/10

Poor

14 Oct 2024

Richard

The property felt dated and dirty.
Ice machine broken. Hair dryer broken. Air conditioner broke .

Leisure Family_with_children

2/10

Poor

06 Oct 2024

Dustin

Bathroom was disgusting tub and shower curtain full mildew had to clean it myself

Leisure Family_with_children

10/10

Exceptional

17 Sep 2024

Melbourne

Great stay friendly staff

4/10

Poor

14 Sep 2024

Gail

Housekeeping was definitely lacking

Leisure Partner

10/10

Exceptional

06 Sep 2024

Tara

Low budget motel and manager didn’t care

Toilet handle broke, lid needed to be taken off and chain pulled manually to flush
No Global Edmonton Chanel
No accurate TV guide
Remote needed batteries
Door lock sticks and door would not lock, unknown to the guest unless you double check the actual handle
Hot Water ern smells and tastes like coffee
Hotel in general HOT. Therefore you have to run AC than smells like mold/musty smell
Hallway continuously smelt like marijuana day and night.

Business

10/10

Exceptional

03 Sep 2024

Terry

Convenient location

Leisure Self

8/10

Excellent

02 Sep 2024

Lana

The room wasn’t cleaned very well. Behind tv there is dirt, garbage, ear plugs. Bathroom also, floor was dirty. No bed bugs though, so that’s a plus. We noticed plastic covering smoke detector and told front desk. Outside there is garbage all over parking lot and grassy areas. So yeah, not the best, but ok for sleeping.
Oh and pool was not open, which we weren’t told about.

Leisure Family_with_children

8/10

Excellent

02 Sep 2024

Henriek

Quiet and safe.

Leisure Family_with_children

6/10

Pleasant

02 Sep 2024

Anne

Decent for the cost

Overall pretty decent beds were very comfortable but there was some garbage under the bathroom sink and the tub needed cleaning

Friends_and_family Friends

8/10

Excellent

02 Sep 2024

Katryna

We did not receive proper service for cleaning of our room. I had to ask for towels and garbage taken out. No one would come and clean the room when we asked.

Business_and_leisure Family_with_children

8/10

Excellent

01 Sep 2024

Frishta

Great hotel to stay in, staff is very friendly. Clean rooms. Bathroom can use a bit more attention to cleanliness but however is great.

Leisure Family

8/10

Excellent

01 Sep 2024

Anne

Everything was good except there was no wipes in the gym or hand sanitizer in the breakfast area

Leisure Partner

4/10

Poor

30 Aug 2024

Peter

Upon my arrival at midnite, the hotel clerk made an error checking me in which caused about an hour delay in getting to sleep. The bathroom floor wasn't clean and when we turned on the heat, the smell coming from the heater nearly drove us out of the room. The next morning the front desk wasn't very sympathetic. I think we should have been compensated for our troubles. We probably won't stay at a Hampton again.

Friends_and_family Family

8/10

Excellent

26 Aug 2024

Patrick

Great place for a quick stop

8/10

Excellent

26 Aug 2024

Kevin

Rooms were ok. Not the cleanest in hall. Elevators etc. had a smell in hallway. No shower curtain in one of our rooms we had.

Family

10/10

Exceptional

26 Aug 2024

Pacifique

Great services, Great customer service, clean rooms and hallways, extra-mile help.. Great… Awesome! Thank you so much!

Business Self

10/10

Exceptional

26 Aug 2024

Andrew

Enjoyed my stay

Leisure Self

4/10

Poor

26 Aug 2024

James

Rooms were not cleaned well upon arrival. Wasn’t sure bedding was changed as there were lots of wrinkles in it. Bathroom had mold. Pool not working. Staff took too long to keep breakfast food and coffee full. Over priced for what you get. I’d be hard pressed to stay at this location again.

Business_and_leisure Family

2/10

Poor

26 Aug 2024

Hailey

Arrived to the hotel at 1515 and was told it would be half an hour before we could check in. We had a wedding to go to at 1630 and needed to get ready. I went and got ready in the public bathroom. They finally had a different room ready for us just before 1600. We had barely five mins in the room before we needed to get going to the wedding. We get up to the room and it’s a double. I had paid for a king room. So we got downgraded and told that we could take it or leave it. I prepaid so there was no possible way that we could leave and go find a different hotel where we would be treated with more respect and professionalism.

2/10

Poor

25 Aug 2024

Garret

Entire building was disgusting. Dirt and dust everywhere the hall ways were gross and the room was rotten. Stains and hairs on the bed sheets dust everywhere soap scum in the tub and tap. Overhead staff talking about multiple complaints of the buildings cleanliness. 10/10 would not recommend.

Leisure Friends

6/10

Pleasant

25 Aug 2024

William

The fan in the bathroom did not work. It is unsettling to not have a functioning fan. The pool was unavailable. The breakfast was missing potato

Friends_and_family Family

10/10

Exceptional

25 Aug 2024

Susan

Great staff. Very busy breakfast no ice rooms not ready at check in. Rooms clean bed comfortable

Leisure Self

2/10

Poor

25 Aug 2024

Sherry

1) arrived at 2:20pm and asked for early check in, they said no because the room was still being cleaned (another party wanted to check in and was told the same thing). No problem I understand, but then at exactly 3pm they said the room was ready.
2) the room smelled strongly of Febreeze, making us wonder if the room had been cleaned thoroughly.
3) the beds were made up differently, making me wonder if they had been changed or made properly.
4) there were gobs of white stuff in the sink…
5) there were only 3 large towels in the bathroom even though we booked for 4 people.
6) the continental breakfast was a disappointment, my family came down at 8am to eat and there was almost nothing to eat and even the coffee was empty.
7) went up to make coffee in the room instead and this is what prompted the entire bad review….the coffee pot had remains of a previously brewed coffee that had gone moldy, as in hairy green floating gross coffee!!!
8) went to check out and waited 5 minutes before someone came to the counter.
9) Expedia and hotel receipt matches, but there is $50 more in the total that is pending charge on my credit card.
**also found it odd that there were no USB charging outlets in the room, most people don’t carry charging blocks for their phones anymore.

I’d like to say that I am a pretty understanding person, but when you look at our entire experience, I will definitely not be staying at this hotel ever again and would appreciate a partial refund.

Thank you,
Sherry

Leisure Family

8/10

Excellent

23 Aug 2024

Corinna

Review of Hampton Inn by Hilton Fort Saskatchewan

We chose the Hampton Inn by Hilton Fort Saskatchewan primarily for its pet-friendly policy, as we were traveling with our Service Dog. Upon arrival, however, we faced an unexpected challenge. The front desk informed us that their policy restricted Service Dogs over 75 pounds, which was surprising to us since we have traveled extensively with our dog without encountering this issue at other hotels or spas.

At 7 PM, we were left uncertain about our next steps, as we had no other accommodations arranged. After about 10 minutes of waiting, the staff member returned and graciously allowed us to check in, but advised us to keep this weight limit in mind for future visits.

While we appreciated the eventual resolution, the initial experience was quite stressful. It’s important for hotels to have clear and consistent policies regarding Service Dogs, and our experience highlighted a significant gap in communication.

Overall, the hotel was clean and comfortable, but I recommend that future guests verify their Service Dog policies in advance to avoid similar situations.

Business

10/10

Exceptional

23 Aug 2024

Jim

great breakfast, just wish the pool was available

10/10

Exceptional

11 Aug 2024

Patricia

Excellent property. Stayed with our dog. Fabulous service as well. Would definitely stay again. Highly recommend.

Family

8/10

Excellent

06 Aug 2024

Zara

The property was clean and tidy.

Leisure

10/10

Exceptional

01 Aug 2024

Amber

Good

Leisure Pet

2/10

Poor

24 Jul 2024

Verified traveler

NOT recommended

Coffee was not 24/7, only available from 5am-8pm. Elevator had a funky smell. No functional AC. Let me elaborate: Arriving in the room, it was at 23 Celsius. So we adjusted the temp to 20. Unloaded our stuff and got ready for bed. Opened one of the drawers and a few pieces of clothing were left behind. We called them and they picked up the items. An hour into this room and it was still very hot. Mind you this was past midnight now. So we called them about it and they told us to move to another room. Packked up all of oir stuff again and moved everything. Got to the room, temp was at 21 and was way cooler. The next day we left the AC running hoping to come back to a cool room. When we got back, the room temp was at 24. I called the reception and the only solution was to move rooms. I was given the explanation that their AC could not handle the heat. I was advised to wait 2-3 more hours and that it should cool down. It was late and we were tired. No one wants to keep moving evey single night. So we stayed and endured the hot hotel room. And this room was not exempt of clothing left behind in the drawer either. So cleanliness is really questionable. And breakfast time was only 3hours; 6-9am. First time I've heard of it that short. So no, I would not recommend anyone staying at this place. Staff were friendly enough and accommodating. But it doesn't compensate at all for the discomfort and inconvenience they brought us.

Friends_and_family Family

8/10

Excellent

22 Jul 2024

Carmen

Pool in the hotel was closed. I did not find out about the closure until I wanted to swim and was directed to a neighboring hotel pool.

Business_and_leisure Self

10/10

Exceptional

22 Jul 2024

Crystal

The staff were so nice and accommodating to my dog and I