Calypso Hotel

10/10

Exceptional

07 Mar 2026

Maria

Friendly staff, clean rooms. Great parking

8/10

Excellent

24 Feb 2026

Ali

Upon arrival, the check-in experience was not the warmest. The gentleman at the front desk (wearing glasses, around 40–50 years old) came across as quite dry and unwelcoming, and communication was a bit difficult as he spoke very little English. As a solo traveler, first impressions matter, so this felt a bit uncomfortable.

However, shortly after, a lovely staff member from the bar offered me a hibiscus welcome drink, and she was friendly and kind, which definitely improved my first impression.

The rest of my stay was pleasant. The room had a beautiful view overlooking the pool and parts of the surrounding area on the 9th floor, which I really enjoyed. The hotel is in a convenient location — within walking distance to Playa Tortugas and Playa Langosta, making it easy to explore and enjoy the beach.

Keep in mind that basic amenities such as toothbrush and toothpaste are not provided; only body lotion and shampoo were available plus towels. There is a mini fridge too but it was so noisy I didn’t even bother to turn it on. I used a cooler for my drinks.

Overall, it’s a budget-friendly, relaxed place to stay — nothing luxurious, but comfortable and chill. The poolside bar is a nice bonus.

Self

10/10

Exceptional

24 Feb 2026

Vadim

Good hotel, good location, good price and value

Partner

10/10

Exceptional

23 Feb 2026

Gisell

Dated hotel but clean, friendly staff, nice pool

Family

10/10

Exceptional

17 Feb 2026

Heanog

Amazing

8/10

Excellent

09 Feb 2026

Someth

Lack of basic items in room; no comb, toothbrush and toothpaste, kettle, refrigerator, sneakers, and bottled water

Leisure Self

2/10

Poor

28 Jan 2026

Leah

Wouldn’t recommend!! came here with my cousin for 2 nights due to our flight being canceled. The hotel lobby and pool is simple a catfish to cover up for the extremely poorly kept rooms. On top of that there’s no accessible microwave which rubbed me the wrong way. Moreover the showers were Moldy and the toilet was full of rust. 1 security guard was overly touchy and off putting, cherry on the to electrical appliances shut down the next day from 7am to a time I forgot, also we kept getting bit by idek what on the beds…overall just don’t stay here save yourself the hassle.

Leisure Family

4/10

Poor

25 Jan 2026

Lesley

The rooms are in need of a reno and the beds were horribly uncomfortable. The staff was fine. Particularly Natalie in the margaritas bar. She went out of her way to make us welcome.

Leisure Family

8/10

Excellent

19 Jan 2026

Marc

Clean and modern room with basic amenities. Great pool area abd and close to restaurants and services.

Partner

8/10

Excellent

13 Jan 2026

Milo

Great affordable option for hotels in the area. The pool was fun and had food and drinks available beside the water. Staff was very helpful and friendly, and there is a convenience store nearby the lobby that had many essentials, snacks, drinks, and a few souvenirs. The only issue we ran into during our stay was the room selection. We had the top floor on the 10th story which had an amazing view, but the wifi connection was non existant for us.

Leisure Friends

8/10

Excellent

08 Jan 2026

mauricio

everything good except for the lady that works at the front desk!

Partner

2/10

Poor

06 Jan 2026

David

. We booked a two-night stay, which unfortunately turned out to be a big mistake.

We arrived around 6:00 p.m. as a family of five (myself, my husband, and our three children). That evening, our youngest child became ill and vomited in the room. When we contacted the front desk for extra sheets and basic cleaning supplies to change the linens, the response was completely unaccommodating. No cleaning products were provided, and we were not offered any meaningful assistance during what was already a stressful situation with a sick child.

To make matters worse, the toilet became plugged. Maintenance arrived wearing outdoor boots, aggressively plunged the toilet, and then left without cleaning or sanitizing the bathroom afterward. When I again requested sanitary cleaning products, I was told none were available.

The lack of basic hygiene support, cleanliness, and empathy was shocking — especially for a hotel accommodating families. The situation was unsanitary, uncomfortable, and entirely inappropriate. This experience fell far below acceptable hospitality standards, and we would not recommend staying here.

4/10

Poor

06 Jan 2026

Jesus adan

Room decor was off, bed not comfy and horrible pillows.. not internet wifi connection in the upper floors and staff not friendly.

Business_and_leisure Partner

8/10

Excellent

03 Jan 2026

Luz Maria

Had to book as a one night stay after my flight was cancelled and my resort had no available rooms Of course it doesn’t compare to The Riu Palace I was at, but for a non beachfront resort it was clean and quiet and good food options next door if you don’t like the hotel restaurant options.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Hanzeal Klein

Fantastic staff and we’ll renovated hotel!

Leisure Friends

10/10

Exceptional

27 Dec 2025

Bogdan

Very nice super clean hotel I’m happy.

Leisure Self

8/10

Excellent

13 Dec 2025

Frederic

I was on an outdated room, the pool. The restaurant in the bar is really nice.!

6/10

Pleasant

11 Dec 2025

Dennis

The food in the pool bar area leaves a lot to be desired! Room cleaning not was the best!

10/10

Exceptional

08 Dec 2025

Cindy

Great hotel, reasonably priced, friendly staff, clean rooms, beautiful pool, restaurant and great location!

Leisure Family

8/10

Excellent

30 Nov 2025

alan

Nice room. Unfortunately lots of road noise with the ever present motorcycles and poor mufflers on the hotel zone road

Leisure Self

10/10

Exceptional

21 Nov 2025

Eddie

Beautiful hotel bar tender was the best

Leisure Self

6/10

Pleasant

14 Nov 2025

Ashaya

Overall, not a bad place for the price! Unfortunately there is no easy beach access as all the resorts across the road are strict about not letting people through. The breakfast is not great, but has a few decent options. The pool area does not look like the pictures, but was still nice. It felt very safe and clean.

Leisure Family

8/10

Excellent

09 Nov 2025

Steve

Was ok.

2/10

Poor

05 Nov 2025

Lisa Glass

The FACILITY AMBIANCE, ALL AMENITIES WERE GOOD ACTUALLY BETTER THAN GOOD.....THE ROOMS WERE AWFUL LESS THAN AWFUL..... VERY DARK ROOMS & DINGY LINEN AND DOORS DID NOT SEAL PROPERLY. CHANGED ROOMS 3 TIMES BEACUSE OF BROKEN LOCKS ON PATIO DOORS???!!! LEFT CALYPSO ON 2ND DAY......

Business Family

10/10

Exceptional

01 Nov 2025

Len

Welcoming staff. Clean amenities.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Jose

Great staff. The rooms were not as clean as expected

Business_and_leisure Self

2/10

Poor

06 Oct 2025

Kevin

Horrible money hungry hotel. STAY FAR AWAY!! Also cockroaches everywhere

10/10

Exceptional

01 Oct 2025

Dalia

Property is Very Clean. and bery Afortable
restaurante Good Food at very good prices.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Vadim

Awesome !

This hotel impressed us! Well deserved 5 star rating!
Thank you
Breakfast was nice. The pool is nice and clean but also beautiful landscaping!

Partner

8/10

Excellent

25 Jul 2025

Veronica

Lobby and pools were nice and clean. The bedroom was ok. There was no water in the bathroom and the toilet was broken. Good location

10/10

Exceptional

23 Jul 2025

clint

The pool was very nice

Leisure Self

10/10

Exceptional

18 Jul 2025

Ryan

Nice price

Leisure Family

6/10

Pleasant

18 Jul 2025

LeAndra

Hotel wasn’t that great. I only stayed 1 night and decided to leave and go to another one the next morning. They started doing construction on the building and banging on walls at 8am. That was definitely something they should’ve waited til afternoon to do when guests are more than likely to be awake already and out of their rooms. On the flip side, the room was only $60, so you get what you pay for basically.

Leisure Partner

6/10

Pleasant

15 Jul 2025

Joshua

Rooms are outdated old building but the pool was nice

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Luis Enrique

Good

Leisure Partner

4/10

Poor

29 Jun 2025

Verified traveler

Wouldn’t recommend

Hotel was in bad condition, it’s poorly maintained and too expensive for the price. Reviews don’t do justice… and the bar service downstairs was worst.

Self

10/10

Exceptional

12 Jun 2025

Sergio

Property was upgraded very nice place great rooms a breakfast simple food small bar with great food and drinks made my stay comfortable

Leisure Self

4/10

Poor

07 Jun 2025

Hannah

The staff are amazing and go above and beyond to make sure your stay is good! However, there’s construction going on… I didn’t get sleep during my entire stay. I wish someone would have told me about this, I wouldn’t have booked it if I’d known. It causes the wifi AND data to stop, and there’s loud banging early in the AM ):

Leisure Partner

6/10

Pleasant

23 May 2025

Joe

This hotel was super run down and there was no hot water and WiFi was terrible. This hotel was also under construction so lots of loud noises early in the morning. We didn’t have access to water for an hour due to construction. Honest opinion not worth the stay. The only plus side was the restaurant staff was super awesome and had good breakfast food and were super kind. I payed for inclusive breakfast and they didn’t add that on. The pictures don’t match the quality of the rooms so don’t be fooled. Also another plus side was it’s within walking distance of the beach. Also the resturant to the left of the front of building was super delicious. Hotel staff came to our door after 2 minutes past 12:00 telling us to leave when they said our checkout time was 3:00pm. It’s worth your while to stay at an all inclusive nicer hotel on the beach front. With how much we spent on breakfast every day and meals throughout our trip it equaled the same.

Leisure Partner

8/10

Excellent

20 May 2025

Nicholas

Was Avery pleasant stay

Leisure Friends

10/10

Exceptional

14 May 2025

Brittany

Affordable, nice,friendly, clean updated property ! Will book again

Leisure Friends

8/10

Excellent

13 May 2025

Zachary

The staff is very kind, though some speak broken English. I would recommend downloading a google translate package on your phone (download Spanish and English) so that you can translate if necessary. Downside is that the wifi is atrocious in some rooms. You’ll likely need to roam if you want to stay connected. Overall, great stay

Leisure Self

10/10

Exceptional

07 May 2025

marina

It’s on construction

Leisure Family

6/10

Pleasant

29 Apr 2025

Erica

Had terrible WiFi thank God I didn’t need it bad but I was unable to use my phone and watch TV cause the Internet was awful

Leisure Self

10/10

Exceptional

21 Apr 2025

Debra

Lovely boutique hotel with incredibly friendly and accommodating staff, clean, relaxing pool area and excellent food on premises.

Leisure Family

10/10

Exceptional

16 Apr 2025

Juan

Great hotel

Amazing place

Self

10/10

Exceptional

16 Apr 2025

Arick

It was very nice clean and safe

Leisure

8/10

Excellent

16 Apr 2025

Jaime

It was close to things that we wanted to visit

10/10

Exceptional

09 Apr 2025

Debra

This was our first time staying at Calypso Hotel Cancun. We normally stay at another accommodation nearby, but they were booked for the night we needed. Calypso exceeded our expectations. All of the staff were super friendly. The service was over-the-top. Victor at La Lupe was the best and guided our evening food choices. Cecelia was our breakfast concierge. The food was delicious, again, exceeding our expectations. The room was spacious and clean and QUIET! The pool seemed clean and the pool area was lovely and well maintained. The only suggestions: it would be nice to have a mini-fridge in the room. We had some cold food we had to try to keep chilled with a bag of ice in the sink. Also, it would be great to have a rubber cover over the shower drain/floor drain to help keep down the inevitable sewer gas smell that is prevalent in many places in Cancun. But honestly, there were many places where Calypso shined - so much so, it is our new \"go-to\" for a few nights off the grid.

Leisure Family

8/10

Excellent

03 Apr 2025

Marie

Great stay. Great location. Convenience store and souvenir shop at the entrance. Restaurants nearby.

Leisure Family

8/10

Excellent

31 Mar 2025

Mauro

It was good for the price that I paid

10/10

Exceptional

15 Mar 2025

Sharon

Outstanding Pool and Quiet Location

We were impressed with the pool area - large, clean, beautifully landscaped. Not the usual with lounge chairs circling the pool. There was a wading area with water loungers, sections separated with landscape for 2, 4 or more people, and a whirlpool. A standard pool menu, yet the Long Island Tea was delicious. We arrived early and stayed late at a charge of $5.00 per hour. Staff was available to help adjust the water and room temperature. Location was near different price range restaurants, the beach and the Xcaret Embarcadero with the Cancun Tower (a must experience) and Ferry to Isla Mujeres.

Partner

6/10

Pleasant

07 Mar 2025

Jesse

Love the location. This is a good hotel if you are looking for something cheap. No luxuries at all. Just a bed and tv. Bellman was excellent. Service was very good and attentive.

Leisure

6/10

Pleasant

07 Mar 2025

Kari

Good economy hotel. The pool, pool-side bar and reception are absolutely beautiful. There is an outdoor shower and bathrooms that are also new. The rooms have not been updated as of March 2025 but that’s not what you come here for. A bit more
Hot water in the shower and coffee or drinking water would have been nice, but all in all it’s a good economy option that keeps you in the hotel zone.

Leisure Partner

10/10

Exceptional

05 Mar 2025

Jyothi

Awesome property, nice pool and dining option. Bar and close to downtown and near the shopping places.

Business_and_leisure Family

10/10

Exceptional

01 Mar 2025

Jyothi

Nice rooms, beautiful & clean pool, wonderful staff great views from supreme rooms. On premise bar and restaurant.

Business_and_leisure Family

6/10

Pleasant

22 Feb 2025

Jyothi

While the staff and the common area is wonderful certain things are not good.

In room - towels are not good at all, sheets are not nice. Sinks are broke , rusted and cracked. Cleats doors are missing knobs, huge flood lights aiming at guests rooms, no cleaning service everyday, toiletries are very poor quality. Not easy to transition into another room for new booking. Noisy and dirty balcony.

Business_and_leisure Family

8/10

Excellent

13 Feb 2025

patricia

I loved the pool. beautiful I enjoyed it a lot. beautiful Lobby. My husband and stayed here before it was remodel and they did a great job. there is not fridge or microwave but we still like the place. we will definitely come back in the future.

Leisure Family

8/10

Excellent

23 Jan 2025

Scott

Across the street from Xcaret Ferry to Isla Mujeres and a 10 minute walk to the public beach. Newly renovated comon area and pool. Great to be in a quieter part of the Hotel Zone for a reasonable price.

Business_and_leisure Self

10/10

Exceptional

21 Jan 2025

Laila

Clean, tips needed like elsewhere in Cancun. Good location between hotel zone and downtown.

Leisure Family

10/10

Exceptional

15 Jan 2025

Antonino

Good

2/10

Poor

07 Jan 2025

Mohammad

The room was dirty and had a terrible smell. Despite requesting an air freshener, the staff never provided one. After I shared my concerns, they falsely accused me of staining their pillow and demanded $20, threatening to call the police if I refused. Completely unprofessional—do not stay here.
Not happy with Expedia too. How come they select a hotel like this.

Leisure Family

2/10

Poor

27 Dec 2024

John

No safe in room, light not work in bathroom, WiFi very bad no internet, restaurant mediocre at best, no coffee in room or small fridge, same scrambled eggs and sausage and toast for breakfast everyday
Motel 6 would be better

Leisure Self

4/10

Poor

27 Dec 2024

ana

Nothing unique

Leisure Partner

6/10

Pleasant

23 Dec 2024

Jerome

Construction

8/10

Excellent

17 Dec 2024

Louise

1 night stay

Lots of building work going in to the rear was quite noisy
Lobby and bar nice and modern - pool area nice but rooms quite dated

Friends_and_family Friends

8/10

Excellent

28 Nov 2024

Dan

Hotel didn't respect the price the was shown once I reserved.

Leisure Family

6/10

Pleasant

10 Nov 2024

Fabrizio

I like the staff fredly professional, what i didn't inspect was no refrigerator in the room.

Leisure Partner

10/10

Exceptional

03 Nov 2024

salvador

Everything is at walking distance, I totally recommend to anyone.

Leisure Self

2/10

Poor

23 Oct 2024

Keri

Huge Misrepresentation online

This place was nothing like it was represented online. We left after one night and found another place to stay.

Partner

6/10

Pleasant

06 Oct 2024

Migdalia

Está bien, le hace falta mejores muebles en la habitaciones, como nevera, plancha en cada uno de las habitaciones.

Leisure Family

8/10

Excellent

05 Oct 2024

Vadim

It’s a good one for the price.

Partner

6/10

Pleasant

10 Jul 2024

Jose Antonio

I spent most of the time outdoors, I only went to the room to crash in. Overall it needs a lot of repairs, and some.of the people in reception were not the friendliest.

Partner

4/10

Poor

06 Jul 2024

Idalina

Bell man was rude to my family when they came over to drop off some groceries since we needed to prepare for hurricane Beryl. The room didn’t even have a coffee pot. No microwave or mini fridge or even an ice bucket. The tiny TV set only had a few working channels and was sitting lopsided on the wall. The one working pool was mold infested and the other was a hole in the ground under construction. Oh they charged me an additional fee for what they claimed were state taxes.

Leisure Family

4/10

Poor

01 Jul 2024

Franky

We technically did not stay the night there. I had an original booking at a different hotel, but they didn't have a pool, so a booked this one last minute. when we arrived, Half of the pool area was under construction. when we got to our room, we were disappointed. It was small, beds and pillows sucked, no fridge or microwave, (we have kids). patio was ridiculous. Just overall a bad look overall, so we checked out and went to our original booking. Staff was very friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

Guillermo

Very good

8/10

Excellent

01 Jun 2024

Alma

Good hotel

Leisure Self

6/10

Pleasant

26 May 2024

Meriem

I like the hotel it’s safe and quiet

Leisure Partner

6/10

Pleasant

19 May 2024

Dmitry

it is located a few minutes walking from our dental clinic and the ocean

Leisure Family

4/10

Poor

14 Apr 2024

Miguel

We tried to reach an answer about transportation and they’d never said something back

Leisure Friends

2/10

Poor

14 Apr 2024

Ángel

The cheapest the dirtiest

dirty walls, sliding door stuck, couldn’t opened, not food or drinks available at the facility.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2024

Bilsan

I’m satisfied

Leisure Family_with_children

2/10

Poor

02 Apr 2024

Omar

Best thing they had was AC

Leisure Friends

6/10

Pleasant

24 Mar 2024

Macarialbert

I don’t like the pool area they look duty. But good option if you want to stay closed to La Zona Hotelera.

Leisure Family

6/10

Pleasant

16 Mar 2024

Rafael

Very reduce in shower towel, not enough power outlets and I believe the price is high fot what we received.

2/10

Poor

16 Mar 2024

Ilia

Stole my small dji drone from the room. Arrived on February 27th, on February 29th I wanted to take drone to take pictures, but I didn’t found it.

Leisure

8/10

Excellent

12 Mar 2024

Rodolfo Sarmiento

No hay wifi

2/10

Poor

10 Mar 2024

Natalia

All pool chairs broken and dirty, manager is a liar ( said I could get my money back if I email Expedia, .. and they refused to give it back once I left).

Leisure Family

2/10

Poor

05 Mar 2024

Shammi

would not recommend it.

Leisure Partner

2/10

Poor

04 Mar 2024

Riko

terrible

2/10

Poor

02 Mar 2024

Vinod

Terrible , cuando llegamos no habia agua , una tuberia rota, ok se entiende , se arreglo casi a las 5 pm , cuando vamos al baño , agua caliente pesima , 1 min super caliente y luego frio total , regadera dañada q ni precion tenia , cable tv con 20 canales solamente , check in pesimo , ni encontraban mi reserva , cuando me confirma mi reserva le tuve q decir que pague desayuno , luego dudo , reviso y lo dio ( por cierto el peor desayuno que he comido en mi vida , me quede 5 dias y los 5 dias era huevo revuelto con pan y nachos , lo mismo todos los dias ) y frio, el candado de una de mis maletas me la forzaron y se daño , no se q buscaban si alli no habia nada de valor , nos dimos cuenta q ni barren porque una vez llegamos con arena y la arena en el piso al dia siguiente se sentia igual , check out pesimo al salir la chica nos dice dejenme revisar como esta el cuarto , le dije ok revise q nosotros desayunamos y luego venimos , a todo esto luego yo voy a preguntar ya revisaron todo bien , y me dice no , falta el control de tv , el control de tv lo deje alli mismo de hecho me acuerdo q estaba en el suelo antes de salir y lo recogí y lo puse alli en la cama .. revisaron revisaron seguían insistiendo que no , luego a la tercera no vino el señor calladito como que lo encontró pero ni para decir disculpa estaba alli , en fin , lo unico bueno q puedo decir es q tiene buena ubicación , la chica del bar muy amable buena atencion y la del restaurante buena atencion ..

Leisure Family_with_children

4/10

Poor

20 Feb 2024

Charlie

First of all, the room looks nothing like the pictures, the actual rooms are old and ugly. The moment my husband (160lbs) sat on one of the beds, it broke so we called the main desk to report that and they ended up giving us another room. The rooms that we got had not been swept so my toddler socks ended up with a ton of dirt and crumbs. The chairs in the rooms have cushions that are stained and the bathroom is falling apart. We went to check out the pool and again, the property looks abandoned and the pool chairs were broken and the pool water dirty. We were extremely disappointed with this hotel. Again, the only good thing about it is the location because it’s across the street from the ferry to Isla Mujeres (reason why we stayed there), there is also a convenience store nearby and 2 restaurants. The closest beach is about a 15 min walk. Overall, not satisfied or happy with our stay there.

Leisure Family

2/10

Poor

08 Feb 2024

Jongkook

It was very old and not updated. Noise over night. Not good customer service.

6/10

Pleasant

06 Feb 2024

Kevin

Good place for the price. Nothing special but in a good area.

Leisure Partner

4/10

Poor

28 Jan 2024

YURY

Prices high for the value, parking is almost in the street, personal in counter is rude they tried to charged me for a second card key I left inside the room.

Self

2/10

Poor

27 Jan 2024

Ian

The Expedia description of the room indicated it would have cable and 50 inch flatscreen. Instead, there was a puny 18 inch TV with no cable. The room was noisy, the door didn't lock, and we were charged an extra tax in addition to the fees paid to Expedia. This was to be our last night of a driving trip throughout the Yucatan peninsula, and we wanted a comfortable room to rest before our flight. Under no circumstances, would I recommend this hotel.

Leisure

10/10

Exceptional

25 Jan 2024

FELICITAS

Stayed for one night flying out next day so wanted something close to airport didn’t have any issues room was nice with air condition personnel were very nice and helpful

Leisure Friends

10/10

Exceptional

03 Jan 2024

Alejandro

I like the affordable room price, you can reserve in advance to get the most of the lowest prices available. The available food when purchase is not so great, but to start its ok. Very friendly service. I will stay here again in the future.

2/10

Poor

29 Dec 2023

Wenzheng

We stayed the hotel for six nights. When I checked in front desk, the staff asked for $57 USD cash only saying it's government tax. I insisted on paying with credit card, the staff lost her patience. After I requested to talk with her manager she reluctantly agreed to pay with card. I requested the receipt and found what she wrote was sanitation tax in Spanish, which is different from what she said.

There were only bed sheets and no quilt so it was cold the first night. Only when I asked a few times did I get blankets. There were no hair dryer, no microwave, no coffee maker etc. There was limited parking space. No recommended.

Leisure Family

8/10

Excellent

26 Dec 2023

Naretsi

The good: Comfortable beds, nice pool area, good location close to restaurants, a convenience store and a pharmacy.
The bad: Wifi is only available in common areas not in the rooms. Hotel is not on the beach, so you will have to cross the main raid and find a pathway to the beach.

Leisure Family

Calypso Hotel

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