Name: Legacy Vacation Steamboat Hilltop
Address: 1000 High Point Drive, Steamboat Springs, 80487, US

6/10

Pleasant

06 Aug 2026

Carly

Room was clean but beds are extremely uncomfortable. No soap in the bathroom to wash our hands

8/10

Excellent

05 Aug 2026

David

The property is in a great location but it could do with some minor updating, little things like new TVs, replacing broken window blinds, shower heads that need to be replaced. Small updates that would go along way to make it an even better hotel. The road upto the hotel is like bomb ally I'm not sure who is responsible for maintaining that road but it has been the same for the last 20 years we have been going there.

8/10

Excellent

05 Aug 2026

Anne

Check in was great and the manager was very personable and helpful. This property was probably an upper-class resort in its day, but it is in desperate need of updating. It looks tired and old, especially the carpeting. The jacuzzi was nice and the location was great.

4/10

Poor

03 Aug 2026

Kristy

Access to the elevator was horrible. Ramps into the hotel were severely cracked and exterior doors being held open with 4x4’s. Un-lit parking lot. All ice machines are broken. Thought we were getting two queen beds- nope… 1 queen an 1 full.

6/10

Pleasant

02 Aug 2026

Elaine

Got the one room suite which was big with two bathrooms but the second bathroom had no shower curtain. There was an unpleasant odor in the room, the carpet was gross with white splattery spots all over in the bathroom, and the couch had a big stain on one of the cushions. Carpet in the halls was very stained too. Place seemed quite run down. Room had coffee packets but no coffee maker and the sugar and sweet n low packets were so old, they were crunchy. This place needs a serious update and deep clean.

6/10

Pleasant

01 Aug 2026

ricardo

The power went out last night in the hotel for hours and with no one on site we where left to wonder the dark halls at night to figure out what was going on. No on site staff in a large resort style hotel.

4/10

Poor

01 Aug 2026

AnneMarie

Check in was slow. The facility was very old, rustic is a good way to describe it (it looked better online than what it was). Soda cans and other garbage was still standing in the foyer from the afternoon before, and worst of all, the previous guests used towels were still hung up behind the bathroom door! As there was never anyone at the front desk, we just threw them on the floor by the sink area. Thankfully, we were only there one night.

10/10

Exceptional

01 Aug 2026

Katie

The custom service was great once I was able to get someone on the phone. Ask the staff was amazing. The only thing was they dont have some one at the front desk 24/7 they do close for a certain period so make sure you plan ahead for early/late check in. As they do have lock boxes so you can still check in early/late.

2/10

Poor

31 Jul 2026

Beau

No cleaning crew or very little employee presence

6/10

Pleasant

30 Jul 2026

Gary

Everything from check in, accuracy of the rooms in photos and ameneties were correct. The only issue we had with the resort were: ice machines on each floor were not working, it was scary to walk on the first floor at night, the bed in our room needed to be updated, we never got the code for the internet, and we could not find the directory of the tv stations. We had to buy facial tissue and hand soup. The pavement up to the resort needs to be repaved and maybe some cosmetic work on the place, but overall nice place close to grocery stores and Walmart. It had a cute kitchen to prepare food and nice size fridge which was a plus.

4/10

Poor

30 Jul 2026

Carrie

The carpet was so nasty that we laid blankets on the floor to walk on. The air conditioner never did cool the room. We had requested for someone to check on the air conditioner but they never responded. After a second call to the front desk several hours later we were given a fan to help cool it off. The room was clean other than the carpets.

6/10

Pleasant

29 Jul 2026

Josh

Staff was great. You pay for what you get. This is an older property with some maintenance needs but seemed to be clean. Probably would not stay there again but I’ve definitely stayed at places that were way worse

6/10

Pleasant

27 Jul 2026

Gareth

There is no soap. And the front desk has no soap. We weren't the only guests asking. So bring your own or you will have to squirt shower gel from the bath's dispenser
Very stained carpets in corridor and room.

4/10

Poor

26 Jul 2026

Robert

The rooms and common spaces are mediocre at best. The hotel is pretty outdated with lots of stained carpet in the halls, and funky smells. The rooms (we had a 2 room suite) were the same. Bleach stained carpet, the range and oven didn’t work well. The sheets were clean though.

We had a big issue with billing and ended up getting double charged. The hotel staff just kept passing us from reservations to the front desk and management. Never did get a refund for the 2 nights we were charged past our reservation.

I think you are better off looking elsewhere or at least be prepared for the poor facility. Our friends stayed in a cheaper and much nicer hotel so look around.

10/10

Exceptional

25 Jul 2026

Terry

What a great stay! We were just in town visiting friends, and the hotel was a great base of operations, to rest, relax and regroup. Great vibe!

2/10

Poor

24 Jul 2026

MARA

Check in after 11 pm is not traveler friendly. When you open the door immediately on your right (two flights of stairs away from the lobby) is a phone inside of a box you have to call and get a code to open a box with a key. There was no sign on the counter and I missed the phone causing us to stand around confused until another guest and I finally were able to find security. Then my key didn’t work after loading everything to the 5th floor. My keys stopped working every day multiple times throughout the day.

They “stopped” giving towels for the pool. They had an arcade (reason why we booked) but had no ping pong balls table hockey pucks, etc so you couldn’t play anything.

I left my AirPod max headphones and still can’t get them sent to me after numerous calls and proving by tracking the device they are onsite. Just a few reasons why we will not rebook!

2/10

Poor

22 Jul 2026

Dr. James

Listing this property as an 8 does not do it justice. I would list it as a 5!

2/10

Poor

21 Jul 2026

Guillermo

This is the worst hotel I have ever stayed at; terrible customer service dirty carpets and bedspreads, and they don't care about anything.

Partner

6/10

Pleasant

21 Jul 2026

Dayna

The Staff at Check-in desk were very friendly, nice, cheerful, and helpful. The Cleaners we ran across while there were friendly. The pool was clean but the chairs around the pool needed cleaning. The overall property is just okay, The room condition looks and feels like it is not kept up - gaps in flooring, stains on furniture, tables and chairs nicked and damaged. Without the AC running the room got a moldy or musty smell.

Family

8/10

Excellent

20 Jul 2026

Tracey

Clean

Partner

6/10

Pleasant

20 Jul 2026

Katharine

This is a great location, across from the botanical garden and Tampa River. Easy walk into town (~25 min) by road or 40 min by river foot/bike path. The room was a suite, so very big (2 rooms, 2 baths and a kitchen). The check in was 3 hours later than expected because the room was not ready. It seemed the staffing was limited. AC was poor, so sleeping wasn't great in summer heat. Nice staff, clean suite. We had to buy instant coffee because there was no coffee maker even though drip coffee was provided.

Partner

2/10

Poor

20 Jul 2026

BARTHOLOMEW

Check-in was a fiasco. There was one person in front of us and it took 30 minutes to check them in.

The room is unbearably hot is summer. One window barely opens and the air conditioner is insufficient to cool off the upper level. The bedroom does not have a window at all.

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

Jeff

Our room was not available until 6:30. In our room the a/c worked in bedroom but not the living area, on two days where it got up to 90 degrees. Very often there was nobody at the front desk when help was needed. It was clean.

Partner

8/10

Excellent

18 Jul 2026

marc

This place was likely top of the line resort when it was first built. It's a bit dated, but worth the price. Staff were pleasant and efficient. Rooms and hallways could be cleaner. Beds could be updated. Great amenities on the property (pool, jacuzzi, fitness room, saunas). I would stay again.

Partner

8/10

Excellent

18 Jul 2026

Daniel

The room was awesome, however it was super hot in the upstairs bedrooms and it never cooled down even with the AC on for 12+hours, the downstairs was great though. Staff was friendly and they allowed for a late checkout which was very much appreciated.

Self

4/10

Poor

14 Jul 2026

Lindsey

Book somewhere else! This place is old and rundown. Might be the cheapest place to stay in Steamboat but honestly not worth it. Because it was still expensive.
The room was clean 'enough' but don't walk on the carpet without shoes. Gross!!!
Hot water in the shower barely hot enough to get in. All 3 ice machines on property were out of service during the hottest week in Steamboat. When I spoke with the front desk they said ice would be coming from another property and they'd let me know. Gave my name and room number. Never heard from anyone again. Day two still no ice. AC unit barely worked to keep the room cool. Worst part was my room key cards did not work on the 2nd day I was there. I was in town for work and getting back after a 10hr day I just wanted to get into my room to relax. I went to the front desk and no one was there. No note no way to contact anyone. Almost 20 minutes before someone came to the desk and helped me. Unacceptable. I lived in Steamboat for 30 years and knew the place was old but this was beyond anything I imagined. Only good thing I can say is the bed was comfortable!!

Self

10/10

Exceptional

13 Jul 2026

Maria

Nice place y location. The staff was very friendly. I wish the sauna in the women’s bathroom was working and the ice machines were in service

Family

2/10

Poor

12 Jul 2026

Michael

I was not able to make the booking. I called the next day because they had already charged my credit card even though I did not stay there. They told me too bad. So sad. They would not give me a refund. I was not happy.

Self

8/10

Excellent

11 Jul 2026

Anthony

As seniors, the process of maneuvering the luggage cart to the room was very difficult, primarily due to the condition of the badly deteriorated parking lot and the broken entry door to the long hallway that led to the tiny elevator.

The online pictures were deceptively better than the actual property, probably because of the advanced aging of the building. However the cleanliness of the room was excellent, even with the popcorn ceiling and ancient carpet. The price was very reasonable for Steamboat, so I suppose it was a good deal on a 1980s building. The road from the highway to the entrance was abysmal.

Partner

8/10

Excellent

06 Jul 2026

Cindy

The host we met were accommodating and kind. The pool maintenance man was thoughtful. The room was comfortable, but worn. The grounds are in need of basic repair, but fair.

Partner

4/10

Poor

06 Jul 2026

Efron

The hotel ran out of soap. we had to ask for washcloths (room didnthave any). we bought our own soap and no hot water (showers were lukewarm).

4/10

Poor

06 Jul 2026

Sarah

The hotel staff was very nice, however, nothing seemed to be easy. We got transferred to the other location without knowing before check in, we had to wait 30 mins after check in time for our room to be ready, we couldn’t get extra towels until evening of the second night we stayed, the shower was cold, and there weren’t any fun amenities. Wish I would have spent the extra money and got a better place :(

Friends_and_family Family

4/10

Poor

05 Jul 2026

Douglas

Site in need of updating. Carpets stained etc.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Ryan

Wonderful people and spacious room. Thank you!

Partner

8/10

Excellent

05 Jul 2026

Dustin

Very cozy place

2/10

Poor

04 Jul 2026

Katie

Awful! As soon as I saw my room I returned to the front desk to say that I didn't want to stay there based on the condition of the room. The front desk person said \"ok\" and said he would email me a receipt. I tried to confirm that they wouldn't charge me since the room was horrible and the agent went to check with the manager. They said I had to pay for the room because of the cancel policy. I respect cancel policies, but I don't respect that the room was horrible. My plans didn't change, I showed up ready to stay and pay for my room and the accommodations weren't as represented. The manager, Jermaine, asked me what was wrong with the room and I showed him pictures I had taken, including filthy carpet, damaged walls and furniture, an alarm clock that wasn't even plugged in because there weren't any outlets close enough to the beds, and he didn't apologize or offer another room or any fixes for the problems. I just had to pay. They then authorized my card for over $500 for a $200 stay. I also got an email saying I was leaving the next day when I had a 2 night reservation. The general manager, Jermaine, wanted to see the email, promised me that he would check on my credit card charges and would call me back in an hour. Never heard back. No apology, no concern for my experience, no follow-up. I was uncomfortable for my whole stay.

Self

10/10

Exceptional

03 Jul 2026

Jeffrey

The staff were great and very helpful.

Friends

4/10

Poor

03 Jul 2026

Devin

The staff were nice. We were excited by the close hot springs and the property details the hot springs appear to be out the back. That was not the case they were 29 miles away. Also the ice machines were not present or working. The vending machines were not working either.

Partner

6/10

Pleasant

03 Jul 2026

Nathaniel

Property is old and outdated. Hot tub was barely warm, huge let down for me as that’s why I booked it. The couch and bed were very uncomfortable. The shower head barely sprayed water, terrible pressure. Pretty sure it’s been there since it was built! Carpet is old and dingy. It’s clean-ish but is dingy due to upkeep. There was an old towel left in the bathroom, so makes me think cleaning isn’t great. We stayed because it was cheap and we got cheap. Oh and there’s a huge sky light with no cover, there’s constant light coming in at all times! Property needs an overhaul, maybe pay a little more for a more comfortable stay.

Partner

10/10

Exceptional

01 Jul 2026

Karen

Great value!

Partner

8/10

Excellent

01 Jul 2026

Jason

This fit our needs. It was great to have 2 floors and 2 bedrooms, and was well worth it for that! The only critique was the age of the building and rooms.

Family_with_children

8/10

Excellent

01 Jul 2026

Jan

Overall good.

8/10

Excellent

30 Jun 2026

Karen

Older place nice n cute just ran out of ice n no night person at the desk when we went to shower our room was out of soap n no one to call for assistance.

Family

2/10

Poor

30 Jun 2026

Silas

Sucked

Family

6/10

Pleasant

29 Jun 2026

Kenneth

The property is very dated. It looks much nicer in the photos. The staff was helpful when asked to address a concern such as a broken pull out bed, not enough towels and a garbage disposal that did not work. We had to take early morning showers and the hot water took forever to reach the shower head. The hvac units were very loud. I also think one of the elevators was not working. Overall we had a good stay but disappointed.

Family

6/10

Pleasant

29 Jun 2026

JEFFREY

The property was built old, the carpet dirty and worn. Upon n check in they tried to charge me an additional $79 resort fee and this morning g the coffee pot in the lobby was empty and the hot tub was filthy.

Self

10/10

Exceptional

27 Jun 2026

Jesse

Great place! Way more than expected

Partner

2/10

Poor

15 Jun 2026

Kenneth

They property was run down, smells and is dirty. The rooms are dirty and furniture is loose and falling apart. Doors unsealed and water goes from warm to cold. Outside is broken cement everywhere paint chipping off building. Pictures are a lie.

Partner

4/10

Poor

09 Jun 2026

Paul

There were supposed to be 3 ice machines in the building. One was missing entirely and the other two were not working. The desk clerk offered me an ice cube tray \"so I could have some ice tomorrow\" (no freezer in the room, and we were only staying one night). bathroom sink was also stopped up.

Partner

6/10

Pleasant

03 Jun 2026

Karen

I've stayed here a number of times. It's an older property but the location and price made up for the outdated feel. But this time, no hot water was a deal breaker. On check in, I was informed to let the water run for \"10 minutes or so. We're having issues.\" Colorado is on drought alert with mandatory water restrictions. Letting the water run for 20 minutes was awkward and was still too cold to shower.
While not monumental, the coffee urn in the lobby had cold (guessing yesterday's)coffee in it at 8:15 am. Is that really too early or too late for coffee?

The only staff member I saw on site was great!

Partner

8/10

Excellent

28 May 2026

Jennifer

I think this hotel used to be a timeshare property. I love the architecture of the building and the amazing views from every single hotel room. The rooms are very large with plenty of storage space and the kitchenette is well stocked with glassware, plates, and other things you might need to cook in the room. Love all of these things about it, which is why I've stayed here twice. There are also some great lounge rooms on every floor where you can cozy up in a chair to watch the weather and read a book. However....

Getting into the hotel requires two flights of stairs. It is not ADA compliant. If you can't climb stairs or have a wheelchair or a stroller, be advised that getting in the building involves a lot of stairs. While I love this hotel, all of the furniture is very careworn. The hotel is older and run down, so if fine furnishings are important to you, this isn't your hotel. But... if you want a lot of space for storing your ski gear, this hotel is a great choice.

Self

8/10

Excellent

26 May 2026

Edgar

Estuve 3 noches y fue muy buena la experiencia hotel cerca de todo muy buena ubicación y el hotel fue bueno

Friends

8/10

Excellent

25 May 2026

Tri

Nice staff, good location, i like the gym, pool and hot tubs. Beautiful bbq outdoor area

Friends

4/10

Poor

19 May 2026

Farron

This property has been beaten to near death and has a lot of differed Maintenance. The room, had no pictures, carpet was heavily stained with bleach and soiled to the point of I wore flip flops everywhere in the room. Everything was unplugged, tv, alarm clock etc. Coffee Maker was ancient and took forever to heat up hot water.

When I checked in, no one was at the front desk at 3:15p.m. and a sign said we will be back soon. I hate those signs anywhere as I don't know if they left 5 minutes ago or 5 hours ago. 20 minutes passed with no one so I called the main number and received a voice mail. 45 minutes later a gentlemen appeared and I received my keys after a long day of travel.

As an asset manager myself, I shame the owners of this property. Take some pride, put some capital back into your investment and save people like me from writing negative reviews. The cow can only be milked for so long before the milk runs dry.

Self

2/10

Poor

10 May 2026

Jeremy

Checked out the same day that I checked in due to a family emergency. Was a 2 night stay and the hotel refused to give me even a partial refund. Photos are very deceiving online and there were only 2 cars in the parking lot to put things in perspective. 10 out of 10 don’t recommend.

Friends_and_family Family

2/10

Poor

14 Apr 2026

Mark

I do not recommend this hotel

Pet

4/10

Poor

06 Apr 2026

Angeline

This place needs a little updating. To be honest I didn't really fill safe. Also I parking lot differently needs more lighting.

Partner

6/10

Pleasant

06 Apr 2026

Joseph

For the price it's pretty fair. Dated property which is fine just needs updating. The door latches are the loudest I've ever heard and anytime a neighbor would come in or out it would wake me up it's so loud. Dogs barking across the hall. One of the two beds was straight up broken. The pool and hot tubs are nice. The location is nice. The girl who checked me in was very friendly. Like the little lobby area with coffee and a gas fire place. Hotel has little sitting areas if you wanted to relax and watch the sunset or just hang out. Again, for the price for me it was fine and what I would expect.

Self

10/10

Exceptional

03 Apr 2026

Shannon

Easy to get around with the bus service and friendly drivers. Beautiful views. Handicap accessible ramp /access is around the side and not readily identifiable. Building is a little outdated but is good value for the price.

Friends

10/10

Exceptional

02 Apr 2026

William

Everything was good as usual. The GM was nice enough to move us to a bigger room.

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Priscilla

Lots of pot holes coming up the drive. The place was clean but very dated and a bit musty smelling. The shuttle service was great though!

Friends

6/10

Pleasant

28 Mar 2026

Jorge

When we were approaching the area the road was so bad we were bouncing in the car like popcorn kernels popping. The property is outdated, worn down furniture, game room A/C was not working, it was 76° in the space. We had a room with a loft and the loft was as an oven…in March. When needing a hot shower, you need to be patient, the water will warm up eventually. Oh and if you try calling, don’t bother leaving a message in their inbox.

Dwayne and the other young lady were very pleasant and helpful an courteous.

10/10

Exceptional

27 Mar 2026

Alan

Great

4/10

Poor

20 Mar 2026

Robert

Very old out dated property. Smelly cooking on floor 5 but quiet in the room. Not for the family. Maybe a guys weekend? Bathrooms are okay.

4/10

Poor

15 Mar 2026

Rita

It’s fine place but way too expensive for what you get. It’s a very old hotel that is outdated and hot water is sparse when everyone returns from skiing. I would only stay here again if it were much cheaper as the amenities are also not well kept.

Partner

6/10

Pleasant

14 Mar 2026

Jeremy

Dirty towels, and dirty sheets. Otherwise as expected for the price.

8/10

Excellent

27 Feb 2026

Kramer

Very courteous staff. Rooms were clean. Beds are not the best.

2/10

Poor

26 Feb 2026

Jeff

Property in poor shape -road, doors, locks, toilets, water presst, furniture

Partner

10/10

Exceptional

24 Feb 2026

JEFF

Kenmore at the front desk was extremely attentive and kind.. having a hotel shuttle to an overcrowded ski area is a major plus

Partner

10/10

Exceptional

23 Feb 2026

Michael

Great place, and good value!

Partner

6/10

Pleasant

23 Feb 2026

Karen

Staff was helpful but you get what you pay for. Our fridge and vents were unfortunately not working

Friends

6/10

Pleasant

23 Feb 2026

Heidi

We stay annually at the Hilltop with a group of 5-6 families. It's great for kids with the pool and game room. However, their shuttle service to the mountain continues to get worse and it might be at the point where we'll have to find somewhere else to stay. You can't see the shuttles on a map anymore, you have to click \"request shuttle\" on the app but then it says \"finding you a driver\" and sometimes never leaves that screen so then you call and they say they'll send someone but once we waited 45 minutes and a couple of other times we waited even longer and ended up figuring out how to drive ourselves by having one person take everyone else in an unsafe van situation. You can't expect people to use up 2+ hours of their ski day to get to and from the mountain and we had a bunch of small children who just can't wait that long, especially to get back to the hotel at the end of a long day. Please fix this terrible shuttle Hilltop!!

Family_with_children

2/10

Poor

18 Feb 2026

Chau

The room was unfinished - the threshold between the bathroom tile and carpet was missing - the edges of the carpet was completely frayed in this area with 4-5 exposed rusted nails sticking out which I stepped on not knowing the nails were there.

Family_with_children

10/10

Exceptional

14 Feb 2026

Erin

The place was perfect

8/10

Excellent

12 Feb 2026

Jody

room was very clean

Leisure Partner

4/10

Poor

05 Feb 2026

Pat

I carried all my ski stuff to room, to find out they didn't scan my room card and was not able to get in. Had to go back down for her to activate the card. The rooms smelled like cigarette smoke. The carpet between the bathroom was torn and stepped on a rusty staple on the ground when I got out of the shower. The carpet had nasty black stains on it.

10/10

Exceptional

31 Jan 2026

Joanne

One bedroom suite has an excellent kitchen for the size

2/10

Poor

31 Jan 2026

Conor

Awful experience. Tried checking in on time (4pm) and after waiting 2 hours for our room to be ready we gave up and booked a new hotel. Really hope hotels.com will help with a refund or something in return due to the struggle it caused. I’ve never had a hotel or resort tell you they won’t know when your room will be ready after the assigned check in time. We had dinner reservations we couldn’t miss and plans made. Extremely frustrating to say the least. Highly recommend finding another place to stay

10/10

Exceptional

29 Jan 2026

Jeraldin

Room was clean. Staff was courteous. Shuttle was so helpful and drivers were great. Morning snacks were helpful.

Leisure Self

10/10

Exceptional

27 Jan 2026

Christopher

For the low price (relatively for Steamboat Springs), it was a nice stay. Bathroom worked great, heating and fan worked great, bed was comfy enough, room wasn't small and the main public area is nice, quiet, and cozy. I'd stay here again for ski trips.

8/10

Excellent

25 Jan 2026

Hao

Good place to stay in the area, close to the ski. It has pool/hot tub/open space/game room and those rooms with kitchen are nice for families. It is not spotless and needs some maintenance for sure though. We stay here mostly because it has EV chargers (however, 3 out of 4 is out of order). I really wish this place can get some renovations / updates.

10/10

Exceptional

20 Jan 2026

Anders

Excellent customer service, warm atmosphere and great accommodations for skiers. Very convenient with the free shuttle service to the ski resorts, stores or downtown restaurants.

Leisure Family

8/10

Excellent

19 Jan 2026

Tara

Location and access to the slopes was key for this resort. Parking access and shuttle access were a plus as well. The full kitchen and separate bedroom upstairs were ideal for our needs. Two things were of concern. The bathroom did not meet our needs. The toilet was a struggle, but did work. It just took a long time to flush. The hair dryer wasn’t working. It was replaced, but even that was hit or miss. I think it’s the power outlets that are an issue. The shower gel and shampoo and conditioner were terrible. I’m not particular about these either. Finally, a pet peeve of mine - there were only towels and washcloths for two guests and we reserved for three. It’s always an inconvenience to have to “put in a request” and then wait for these.

Friends_and_family Family

4/10

Poor

18 Jan 2026

Megan

Super dated hotel.
Bed was not comfortable, it's old and saggy in the center. Stains all over the carpet in the room and the hallway smelled like dirty feet. Chairs in the room for the table are also needing replacements, the middle of the seat has no support.
The road up to the hotel is FULL of potholes (not the hotels fault as it might be a public road) but you have to dodge them to get in and out.
After check in, I arrived to my room door propped open and all the lights on. I immediately felt unsafe and went to the front desk. They tried to justify it was from housekeeping but I was a single female and no one even offered to check if someone was currently in the room as I did not go in upon seeing it open. I had to request a new one and that should have been the first offer instead of them going in the back office to chat with someone about the situation and try to explain the mistake. This made me feel unsafe the whole stay.
Good: the fitness center is huge and the indoor fireplace

Business Self

8/10

Excellent

17 Jan 2026

Michael

Check in was easy and parking was right in front. We had a good stay in our 1BR+loft condo for one night and will probably return in the future.

Friends_and_family Friends

10/10

Exceptional

11 Jan 2026

Jessica

Great location, rooms, hot tub/pool, and staff! Would stay again! Dog friendly!!!

8/10

Excellent

09 Jan 2026

Cassandra

We liked our room, nice having two rooms for our big family. The hallways smelled like a wet ski lodge and had the carpet to match the smell. The room was clean and nice. We used the washer and dryer which was a nice amenity for $0, but none of the dryers dried quickly or efficiently and after attempting to dry for several hours, we ended up hanging everything and it dried quickly overnight.

4/10

Poor

26 Dec 2025

Matthew

No staff was at front desk for check in. No bell to alert someone. 2 staff members, (not knowing they were staff members at that moment) were nearby, saw us walk in, and proceeded to speak to one another in spanish as we stood there waiting and waiting, even walking around looking in other areas nearby to see if someone would help us. Finally, 4-5 minutes later, one asked if we were checking in, we said yes, she went to find the employee. When he arrived at the desk, he was chewing his food at the same time of greeting us. He ended up being helpful and nice, but that experience was rude!

Leisure Family

4/10

Poor

18 Dec 2025

Melissa

Room was nice but the walls are so thin. You can hear everything outside the walls and in the hallways.

10/10

Exceptional

12 Dec 2025

Lidia

Love this place

10/10

Exceptional

05 Dec 2025

Wendy

The staff is wonderful. We stayed in a loft room that was clean and cozy. Great views. And an evening in the hot tub and pool was a treat.

Leisure Partner

4/10

Poor

04 Dec 2025

Nathan

I wanted to like this place. It’s spacious and clean enough. The staff was friendly. The rate seemed reasonable. But, but, but, I have to wonder how safe it is. We had electrical and plumbing issues everyday we were there. We spent a significant amount of time tracking down staff to fix these electrical and plumbing issues. The baseboard heater in one of the bedrooms wasn’t working.and the room was very cold. We used the hotel wall-mounted blow dryer another day and it blew out enough to melt the cord. The sink in the kitchen clogged up and backed up into the bathroom sink. We were asked to move to another room on Thanksgiving and it took hours of us waiting around to move to the new room that was being cleaned. The manager asked if we’d like to be comped another visit. No, thank you. We asked to have one day of our four-day visit refunded instead based on the fact that we spent a part of each day working on getting things repaired. He told us he’d get back to us. He did not, but instead waited for us to ask at reception where we were told that the hotel would refund our resort fees instead, which was significantly less than our request. The resort fees still haven’t been removed a week later. We were always polite and they were willing to take all our money with limited responsibility. Nothing worked in the end. Stay somewhere else.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Mona

It was ok...a little old and needs upgrades... staff was friendly

Friends_and_family Family

6/10

Pleasant

12 Nov 2025

Anne

Nice staff. The place was very outdated and needs upkeep. Resort fees should not apply anymore because there aren’t really resort amenities.

Partner

8/10

Excellent

10 Nov 2025

Janelle

Clean well stocked room

Partner

10/10

Exceptional

09 Nov 2025

boonta

Very Good Very Good Very Good

Business_and_leisure Partner

10/10

Exceptional

05 Nov 2025

Cody

The room was very nice. The pool was also nice and both hot tubs it was also in a great area to get to downtown and stores

Partner

2/10

Poor

03 Nov 2025

LYNDA

Arrived at checkin time (4:00), told to come back at 6:00. Returned at 6:00 - room still not ready - waited an additional hour in the lobby. Next day requested a roll of toilet paper, because the only one in the room was less than 1/2 roll -!we were told it would be delivered in about 5 minutes - it arrived an hour later...

Leisure Partner

6/10

Pleasant

03 Nov 2025

Kathleen

The rug was stained and old . The beds were ok . But furniture in the room , worn and beat up. The shower Curtain was wrong size . Water from the shower was all over the bath room floor . Shower head was barely spraying water

Leisure Family

10/10

Exceptional

01 Nov 2025

Jeremiah

I loved the mountain view and the staff was very friendly. The hot tub was also very nice. For a property that is a little aged, the place is very clean and comfortable.

Leisure Self